490 Support service coordinator jobs

About the role

At The Brilliant Club, we mobilise the PhD community to support students from less advantaged backgrounds to access the most competitive universities and succeed when they get there. We work with students who, because of their family income, parental history or the postcode they live in, are at risk of missing out on the life-changing opportunities linked to higher education.

The Evaluation and Impact Manager sits within the Research and Impact team and reports to the Director of Research and Impact. Collectively, the team has three key responsibilities: evaluating and reporting the impact of the charity’s programmes, quality assuring the programmes, and providing research and evaluation consultancy to education organisations. The Evaluation and Impact Manager is responsible for evaluating and reporting the impact of the charity’s university access programmes, university success programmes, and communities work. The role also involves the tracking and reporting of organisational targets that relate to the strategy. In this role, you will work closely with the Programmes teams as well as line manage a part-time Research and Evaluation Officer.

The successful candidate will have experience managing evaluation, data analysis and reporting projects, with strong quantitative skills and the ability to analyse and interpret complex datasets. They will be confident using tools such as Power BI to develop interactive dashboards, visualisations and performance monitoring reports that support evidence-informed decision making across the organisation. They will be able to communicate complex information clearly to non-technical audiences, translating data and evaluation findings into accessible insights and actionable recommendations for the charity's university access and success programmes. Working collaboratively with teams across the organisation, they will produce high-quality impact reports and data products for a range of internal and external stakeholders. They will champion the charity's values and embody them in all interactions with colleagues and partners.

While this role can be based at any of our offices throughout the UK, some travel will be required (mainly to London) to attend in-person meetings.

About you

The role will best suit someone who

· A degree in a quantitatively focused discipline (e.g. Data Science, Economics, Education, Public Policy, Psychology, Statistics or a related field), with strong analytical and research skills.

· Knowledge of evaluation methodologies and experience designing, managing and analysing datasets to assess programme outcomes, impact and effectiveness.

· Excellent Excel skills, including data manipulation and analysis, and proficiency in relevant statistical software packages (e.g. SPSS, Stata or R).

· Experience using Power BI (or similar business intelligence tools) to develop dashboards, visualisations and reporting products that support performance monitoring, evaluation and decision-making.

· Strong quantitative analysis skills, including the ability to interpret complex data, identify trends and generate actionable insights for a range of audiences.

· Experience managing evaluation and data analysis projects from inception to completion, including coordinating stakeholders, overseeing project delivery, and line managing or supporting the development of team members.

· Experience working collaboratively with programme delivery teams and other stakeholders to ensure data and evaluation activities inform practice and improvement.

· Experience producing high-quality impact reports, dashboards and presentations for a range of stakeholders (e.g. schools, universities, funders and senior leaders), and the ability to communicate complex findings clearly to non-technical audiences.

· An organised and methodical approach, with excellent project management skills and the ability to manage multiple projects, priorities and deadlines simultaneously.

· will adhere to information security policies included in the charity’s ISO 27001 manual and complete information security training.

· has a demonstrable passion for furthering The Brilliant Club’s mission.