Support services manager jobs

Job Purpose 

• Oversee the delivery of a high-quality programme of community activity and engagement across three London Boroughs.

• Develop and grow our community engagement offer to ensure the needs and preferences of older people are being met. 

• Manage, lead and motivate a team of experienced community engagement officers, centre managers and lunch club coordinators. 

• Ensure a well-evidenced, high-quality and responsive service is delivered to clients with professionalism.

• Ensure that all team members are equipped with the knowledge and resources necessary to deliver and continuously improve our offer. 

Key Tasks 

• Day-to-day management and leadership of the Community activities team comprising paid staff and volunteers, ensuring a strong team culture and their ongoing professional development.

• Support and develop your direct reports to include supervision, annual appraisal, planning of continued professional development opportunities and training needs. 

• Support and develop your team including team meetings, consultation and feedback sessions and establishing a culture of continual improvement.

• Collaboration with managers across the organisation to ensure consistency of management practice and joined-up service delivery.

• Work with the AUKEL Communications team to plan and deliver accessible programme information to a range of audiences across multiple channels.

• Lead and oversee the monitoring, recording and reporting of all activity within the programme area; ensuring the service is meeting key performance indicators (KPIs), identifying and flagging any concerns and taking proactive action to address this; ensuring that internal and external stakeholders receive accurate and timely reports.

• Work collaboratively with other agencies providing aligned services, opportunity-spotting, cross referrals, maintaining excellent working relationships with all external stakeholders.

• Support the Head of Community to ensure that evidence of the wider impact of our offer is spotlighted and presented to a wide range of stakeholders.

• Manage the budget, sign-off expenses, and ensure projects are delivered to budget, liaising with the Finance Department as necessary. 

• Support the Head of Community with generating funding e.g. being actively involved in consultation of possible projects, providing activity data, opportunity spotting, and/or supporting the production of tenders. 

• Contribute to the organisational objectives contained with AUKEL’s 5-Year strategy and actively identify opportunities for development, fundraising and systems improvement.

• To undertake any other duties within the competence of the post hold as may be required from time to time for the smooth running of Age UK East London.

• To undertake all duties in line with Age UK East London policies and procedures (e.g. Health & Safety, Complaints, Confidentiality, Equal Opportunities). 

Person Specification 

Research shows that while middle class white men tend to apply for job when they meet around 60% of the criteria, women, people from the global majority, and people from other marginalised groups that encounter systematic discrimination tend to apply only when they meet all criteria. So, if you think you have what it takes, but don’t meet every single aspect of the job description, please still apply! 

Experience 

Essential 

• Of delivering high-quality community-based support/services.  

• Of service recording and reporting.   

• Of leading and motivating colleagues to deliver impactful services.  

• Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their carers.  

• Of effective collaboration with internal and external stakeholders. 

Desirable

• Of providing services to older people. 

• Of supporting and contributing to successful applications to funders.  

• Working experience within East London 

Knowledge & Understanding 

Essential 

• Understanding of, and expertise in, the care and support needs of older people. 

• Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma-informed manner.  

• Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their Carers.  

Desirable

• Knowledge and understanding of specific approaches and programme addressing specific older people’s needs e.g. falls prevention; dementia. 

Skills/Attributes 

• Excellent spoken and written communication skills. 

• Excellent IT skills  

• Ability to give and receive feedback in a thoughtful, reflective and impactful way.   

• Can demonstrate commitment to AUKEL values (accountable, kind, flexible, inclusive, collaborative). 

• Commitment to learning and development and reflective practise.  

Desirable

• Fluency in one or more of our community languages. 

• Strong connection with, and knowledge of, the London boroughs of Hackney, Tower Hamlets or Newham. 

Additional Requirements  

• This post is subject to the relevant check through the Disclosure & Barring Service (DBS)  

• Flexibility in working hours to meet organisational needs.  

Are you a passionate, experienced fundraiser looking for a new challenge? Do you have strong partnerships and trusts experience, but also a good understanding on developing individual giving journeys? Are you excited by the opportunity to manage a new fundraising programme in a small, growing organisation? Then this might be just the role for you.

We are looking for an ambitious and proactive Senior Fundraising Manager to build on our past fundraising activity, diversifying income streams and nurturing new and existing partnerships with industry. In this role, you will also develop our member donations income stream and maximise our fundraising potential with the wider public, including patients and families with experience of intensive care. Working closely with the Head of Communications and Membership Engagement, you will contribute to shaping the fundraising strategy to support our new and enhanced organisational strategy and brand strategy.

Working closely with other members of the senior management team, including the Head of Sponsorship and Events, you will help develop relationships with industry for the long term and in relation to our yearly State of the Art Congress, aimed at the intensive care community.

You’ll have a strong track record in building and managing partnerships, securing grants from charitable trusts and foundations, and delivering successful fundraising campaigns. You will be a strategic thinker, confident communicator, and relationship-builder who is motivated by making a difference. Able to juggle both management and hands-on, operational activities, you’ll be keen to get stuck in and make a difference.

You will sit in a small, dynamic and supportive team also responsible for communications and membership engagement, and you’ll work with closely with them to integrate fundraising messages within our broader communications. You will also have a dotted line to other key teams within the organisation, in a matrix-style working set-up.

As an organisation, we have just reviewed our organisational strategy under the leadership of our new CEO, which means a lot of exciting developments are afoot needing additional funding. As part of this growth, we will be growing our offer for patients and families, which will have strong links to the fundraising strategy you will help manage.

Whitmore Vale Housing Association is a trusted provider of high-quality supported housing and care services for adults with learning disabilities and/or autism. With multiple services across Surrey, we are committed to empowering the individuals we support to live fulfilling and independent lives within their communities.

We are now seeking a dedicated and experienced Management Accountant to join our finance team. This role will play a key part in the financial management of the organisation, ensuring that resources are used effectively to support our mission, while leading and developing a small team.

Job Purpose

As Management Accountant, you will be responsible for preparing accurate and timely management accounts, budgets, and financial forecasts for the Association. You will oversee the work of the Finance Officers, ensuring the efficient running of day-to-day financial operations and adherence to relevant policies and procedures. Your financial insight will support the delivery of high-quality care across our homes and enable strategic decision-making at senior levels.

Key Responsibilities

Financial Reporting & Analysis

• Prepare monthly management accounts, including detailed variance analysis and commentary.
• Prepare monthly cashflow forecasts.
• Support the preparation of annual budgets and periodic reforecasts in collaboration with care home managers and the Director of Finance and Fundraising.
• Provide financial reports and analysis to support operational and strategic planning across the care home network.
• Assist with year-end processes and preparation for external audit.

Leadership & Team Oversight

• Supervise and support Finance Officers responsible for income processing, supplier payments, bank reconciliations, and financial records.
• Review and authorise monthly payroll and supplier payments using Bankline
• Monitor debtors and direct credit control priorities
• Conduct regular supervision and performance reviews to ensure high standards and ongoing development.
• Ensure timely and accurate processing of financial transactions in line with internal controls.

Regulatory Compliance & Controls

• Ensure compliance with financial policies and statutory obligations.
• Maintain robust financial controls, supporting the integrity and accuracy of accounting systems.
• Assist in the implementation of process improvements to enhance efficiency and accountability.

Stakeholder Support & Business Partnering

• Work closely with Registered Managers and operational staff to ensure budgetary control and understanding.
• Provide accessible and relevant financial insights to non-finance colleagues.
• Support Operational Managers with ad hoc costings including client’s holidays and support contracts.
• Support the finance team in producing returns for regulators and funders, where appropriate.

Person Specification

Essential

• Part-qualified or fully qualified accountant (ACCA, CIMA, ACA, or equivalent).
• Experience producing management accounts and financial analysis.
• Experience managing or supervising finance staff.
• Strong understanding of accounting principles, budgeting, and forecasting.
• Proficiency in Microsoft Excel and accounting software (e.g., Sage 50 or similar).
• Excellent interpersonal and communication skills.
• Ability to explain financial information clearly to non-finance professionals.

Desirable

• Experience in the Local Authority, social care, or not-for-profit sector.
• Knowledge of social housing finance, care funding mechanisms, or supported living models.

What We Offer

• A supportive and inclusive working environment.
• Flexible Working Pattern
• Competitive salary and pension contribution.
• 25 days holiday Plus Bank Holidays (Pro-Rata)
• Opportunities for professional development and training.
• The chance to make a real difference in the lives of vulnerable adults.

ROLE PURPOSE

The Site, Safety and Security Manager is an important new role at Chelmsford Cathedral. The role holder will have overall responsibility for the maintenance and security of Chelmsford Cathedral, Churchyard and its wider estate.

CONTEXT

The Site, Safety and Security Manager has a significant role in the overall management of Chelmsford Cathedral’s site and estates.

The Key aspects of this are:-

• Managing the maintenance of the Cathedral and its wider site (Cathedral church, site buildings and Churchyard) including the fabric, building services, engineering systems, utilities, security and grounds and the supervision of planned maintenance works;
• Overseeing the management of the Cathedral’s wider property portfolio in liaison with the Estate Committee, Chief Officers and Head of Property and Operations.
• Effecting and managing a robust and proactive culture to meet statutory obligations in relation to Health & Safety and other safety frameworks.
• Leading on site security particularly in relation to our public spaces, and liaising with local police and community protection services.
• Driving the Cathedral’s efforts to achieve the Church of England’s 2030 Carbon Net Zero targets, including reducing its emissions, improving energy efficiency, and promoting environmental stewardship, along with working to retain our Gold Eco Church Award
• Managing, monitoring and reporting, (as required), on the departmental budget and programme delivery.

A large 4 bedroom family home, (located on the Cathedral site), with front and back gardens and ample parking is included as part of the remuneration package. The house is deemed necessary for the performance of duties of this role so will not form a taxable benefit.

Hours of work: 35 hours per week (excluding lunch breaks). This role requires flexibility on the part of the post holder who will be required to be available, out of office hours, to perform the final evening sweep and securement of all buildings on site. The Cathedral is open seven days a week and the post holder will need to be able to work from time to time during evenings, weekends and bank holidays including at significant liturgical services such as at Christmas and Easter. 

About the role:

Single Homeless Project (SHP) and Islington Council are proud to introduce St. John’s Mansions - a brand-new, purpose-built accommodation service that will provide safe, high-quality housing for individuals experiencing homelessness and facing multiple exclusion. This innovative project is backed by the GLA’s Single Homelessness Accommodation Programme (SHAP) 2022–2025, and represents a bold step forward in tackling homelessness across North London. SHP are building a dynamic, compassionate, and forward-thinking team to bring this vision to life. 

St. John’s Mansions will offer 19 beautifully finished self-contained studio flats, designed to support residents in their journey from rough sleeping and emergency accommodation to independent living. With a stay of up to 24 months, residents will receive tailored, high-intensity support to help them build the skills and confidence needed to thrive independently. 

The service will operate 24/7, with a welcoming reception and dedicated staff & clients spaces to enable both structured interventions and spontaneous, meaningful engagement. SHP will be working not only within Islington but in partnership with five North London boroughs - Barnet, Camden, Enfield, Haringey, and Westminster. This is more than just housing – it is a bridge to a better future. In this role, you’ll lead a team working closely with adults living in our accommodation, building trusting relationships and supporting them to take positive steps towards independence. Each day brings the chance to empower clients to manage their homes, connect with specialist services, and rebuild confidence, purpose and community in their lives.

Please note candidates will also be considered for an additional Team Manager vacancy within our Islington Complex Needs Services. 

About you:

• Experienced in leading and motivating teams to deliver high-quality, person-centred support to clients with multiple disadvantage.
• Skilled in managing complex client needs, including mental health, substance use, dual-diagnosis, and housing-related challenges.
• Confident in operational management, including compliance, risk management, service performance, and contractual responsibilities.
• Strong collaborator with the ability to build positive relationships with staff, volunteers, peer mentors, and external agencies.
• Committed to safeguarding, inclusion, and creating an empowering environment for both clients and colleagues.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life. We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for young people in need. Apply now to become a pivotal part of our dynamic team. Together, we'll transform lives and build a stronger community.

Important info:

Closing Date: Sunday 23rd November at midnight

Interview Date: Friday 5th December online via Microsoft Teams

Please note there will be a second round of interviews for progressed candidates in service in Islington. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship or with insufficient right to work will not be accepted or progressed.

Are you an ambitious fundraiser who is passionate about dogs and winning new corporate partnerships?
We’re looking for a Senior New Partnerships Manager, who will focus on generating new corporate partnerships to help us grow our income, a critical part of our organisational strategy.

What does this role do?
As Senior New Partnerships Manager, you’ll:

• delve into untapped markets and pro-actively identify opportunities for us to grow our income from multi-year corporate partnerships,
• develop a plan for growth for partnerships in the £10k to £50k range including regional partnerships, forming a key element of the wider corporate strategy,
• work collaboratively across the division to deliver the wider strategy, from cross-team working to sharing learnings and best practice,
• line manage a New Partnerships Manager, providing day-to-day support, as well as coaching and ongoing professional development.

First stage interviews for this role are provisionally scheduled for 1st and 2nd December 2025, with second stage interviews on 8th and 9th December 2025.

Could this be you?
To be successful in this role, you’ll need experience of generating new business, specifically developing and delivering corporate partnerships strategies, and developing regional corporate fundraising. Since you’ll be identifying new opportunities, you’ll need to be a pro-active self starter, who is able to think creatively about new prospects and hit the ground running. You’ll be experienced in writing effective funding proposals and delivering impactful pitches, with strong negotiation skills to secure new partnerships. 

About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.

Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

About the role

We are a charity that provides loving, compassionate care and support for veterans and their families, living with disability or dementia. We do this through our Homes and our services reaching into the community. As we continue to grow and strengthen our reach, we are looking for an experienced and visionary Digital Marketing Manager to join us on a 12-month contract.

This is an exciting opportunity for a confident digital leader with a proven track record in shaping strategy, planning impactful campaigns, and driving digital performance. You will lead our digital activity across The Royal Star & Garter Group, managing a talented team and using data-driven insight to increase recruitment, fundraising and legacy marketing activity. You will also play a central role in ensuring the seamless digital marketing integration of Care for Veterans into the Group.

We are seeking someone who brings both creativity and analytical thinking, and who is passionate about using digital marketing to grow awareness, engagement and support. If you are collaborative, values-driven and ready to make a meaningful impact, we would love you to join our team. We are committed to your development and offer excellent training and benefits.

Purpose of the role

· To lead the development and delivery of our digital marketing engagement strategy, ensuring activity supports organisational priorities and drives growth.

· To plan and manage integrated digital marketing campaigns that achieve objectives in recruitment, occupancy, and fundraising, supported by strong data insight and analysis.

· To manage the digital marketing integration of Care for Veterans into The Royal Star & Garter Group,

· To create and manage high-quality digital content and copy that brings our brand to life, engaging and inspiring our audiences.

Key responsibilities

Strategy & planning

· Develop and manage a coherent digital marketing roadmap, identifying opportunities for innovation, growth, and improved user experience.

· Develop digital audience development strategies that strengthen engagement, conversion, and retention across multiple channels.

· To manage the digital marketing integration of Care for Veterans into The Royal Star & Garter Group, ensuring alignment of websites, social media platforms, messaging, and audience engagement.

· Ensure our digital marketing activity supports and enhances the brand strategy and customer journeys identified for specific audiences.

· Advise senior leaders on digital marketing trends, insights, and performance, influencing decision-making and investment priorities.

Campaigns & digital delivery

· Lead on the strategy, planning, and execution of high-impact digital marketing campaigns for staff recruitment, fundraising, and occupancy.

· Direct the creation of compelling digital content, including video, photography, and written assets, that reflect our values and engage diverse audiences including  supporters, residents, families, and staff across all channels.

· Manage all paid digital marketing activity, including search, display, and social advertising, ensuring campaigns are optimised for performance and ROI.

· Manage the optimisation, and development of our websites, ensuring they provide excellent user experiences and deliver measurable results.

· Working with relevant Fundraising teams, drive the strategic use of email marketing and automation to nurture relationships and deepen supporter engagement.

Data, Insight & Innovation

• Lead a data-driven approach to digital marketing, ensuring robust tracking, reporting, and analysis of all activity.
• Set clear KPIs and performance benchmarks for digital channels, using insight to inform continuous improvement.
• Identify and implement new digital tools, platforms, and approaches to improve marketing reach, engagement, and conversion.

Management & process

· Manage, develop, and inspire the Digital Marketing Officer and Legacy Marketing Officer, providing clear direction, feedback, and opportunities for growth.

· Manage the digital marketing budget, ensuring spend is efficient, effective, and aligned to strategic priorities.

· Manage the digital content library, including video case studies and photography, ensuring assets are well-managed and accessible.

· Maintain oversight of all digital workflows and project scheduling, ensuring timely delivery and high-quality output.

· Act as a brand guardian, ensuring consistency of message and visual identity across all digital touchpoints.

· Ensure compliance with data protection, accessibility, and fundraising regulations

· Undertake other duties consistent with the seniority and scope of this post.

Other

· To be able to work in our Homes in Surbiton, Solihull, High Wycombe and Worthing when required.

Person specification

Knowledge & experience

· Significant experience leading digital marketing across multiple channels in different organisations

· Proven experience developing and implementing digital strategies that deliver measurable results.

· Strong experience managing websites, digital campaigns, and social media channels, including use of content management systems and marketing automation platforms.

· Demonstrable success in leading digital acquisition, retention, and engagement activity.

· Experience managing budgets, agencies, and internal stakeholders.

· Line management experience with a track record of developing team capability.

Skills

· Expertise in digital marketing tools and techniques, including SEO, PPC, Google Analytics, Google Ads, social media advertising, and CRM systems.

· Strong analytical and strategic thinking skills, with the ability to translate insight into actionable plans.

· Excellent leadership, communication, and influencing skills across all levels.

· Strong project management skills with the ability to manage multiple priorities and deadlines.

· Excellent copywriting, editing, and content development skills.

· Ability to build effective internal and external relationships and collaborate across teams.

Other:

· Willingness to travel and work flexibly, including occasional evenings and weekends.

· Ability to work across our Homes in High Wycombe, Solihull, Surbiton, and Worthing when required.

Personal characteristics should include:

· A digital leader who inspires creativity, innovation, and high performance.

· Proactive, resourceful, and solutions-focused.

· Collaborative and supportive, with a commitment to shared success.

· Passionate about using digital to make a positive impact in people’s lives.

· Committed to our values and to the wellbeing of those we support.

We are a values-based organisation and strive to demonstrate this in all we do:

With love

We carry out our work with love, care and compassion.

Living positively

We are optimistic in everything we do, supporting veterans and their partners in leading happy and fulfilled lives

As a family

We work and live as one team, one family, one community.

Standing in their shoes

We show admiration and respect for people and never forget what they have done.

Take courage

We are not afraid to do what’s right and what is needed.

We reserve the right to update and amend this job description to ensure it accurately reflects the role. This will be agreed in consultation with the job holder.

We’re seeking a Support Adviser to join our dedicated MND Connect team on a 12-month Fixed Term Contract. This is a unique opportunity to provide information, guidance and emotional support to individuals and families, so they feel informed, reassured and better equipped to manage the impact of MND.

Every day is different — you could help someone understand a new diagnosis, offer guidance about voice banking or genetic testing, or connect a caller to financial support or local services. No two calls are the same, but each one makes a genuine impact.

As a Support Adviser, you’ll be part of a collaborative, compassionate and resilient team who bring warmth and professionalism to every interaction.

Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office 2 - 3 days per week.

The official job title for this role is: MND Connect Adviser

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

Key Responsibilities

• Respond promptly to helpline calls, emails and forum posts
• Offer tailored guidance through active listening and sensitive questioning
• Provide clear information on MND Association services and signpost to external support
• Liaise with professionals and MND Care Centres to support complex cases
• Maintain accurate, confidential records and complete admin tasks efficiently
• Help improve services and uphold high-quality standards
• Identify and act on risks, including safeguarding concerns
• Promote the Association’s resources, values and mission in all interactions

About You

• Experienced in information-giving, ideally via helplines or support services
• A collaborative team player who shares knowledge and supports others
• Solution-focused, proactive and quick to learn
• Empathetic, resilient and confident supporting people in distress
• Skilled communicator, able to build rapport by phone and in writing
• Experience with CRM/contact centre systems and Microsoft 365
• Professional, discreet and committed to safeguarding best practice

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

The full job description and further information about working for the MND Association is available in the candidate pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

This role requires a DBS check to be completed.

Joining us as a Support Adviser means you’ll be part of a team that works together to deliver trusted information and emotional support when it’s most needed.  Take the next step in your career and apply today to become a Support Adviser at the MND Association.

FearFree delivers services across the Southwest for victims, children and perpetrators of domestic abuse, sexual violence and stalking with the aim to break the cycle of abuse and support all to live free from fear. We provide trauma responsive support, and this post will be fundamental to ensuring service users, stakeholders and partners experience this in our daily delivery.

As the Transition and Recovery Service Team Manager you will oversee the Behavior change, and RISE Teams.

Our Behaviour Change programmes support individuals of any gender or sexual orientation who identify themselves as engaging in harmful behaviours in their relationships and are seeking support to end that harm. They may refer themselves or be referred by a professional.  Service Users may have possible engagement with Social Services, Police, Integrated Offender Management (Male only) or Probation where domestic abuse has been identified.

The RISE service provides focused support to those impacted by Domestic Abuse, Sexual Violence and Stalking, including people with harmful behaviors, to access education, training, employment or volunteering

As Team Manager, you will play a pivotal role in fostering a psychologically safe and supportive environment for staff working in emotionally demanding roles. You will lead with empathy and integrity, ensuring team members feel heard, valued, and empowered to raise concerns without fear. Through regular supervision, reflective practice, and wellbeing initiatives, you will promote resilience and mental health, enabling staff to deliver high-quality, trauma-informed support to survivors of domestic abuse.

You will support teams to deliver consistently excellent support to people using our services, ensuring contract compliance, and drive continuous improvement and innovation in a changing landscape.

FearFree is committed to flexible and hybrid working and this role will be a mix of working from home and office. FearFree supports people across Wiltshire, Devon and Gloucestershire. This role can be based in either Wiltshire or Devon, with occasional travel to each of the non-base counties, so a driving licence and willingness to travel is essential.

The role may include occasional evening and weekend work when required.

Key Responsibilities

• To provide leadership, direction and support to the Behaviour change practitioners and RISE Advisors including leading in recruitment, training, scheduling and supervising staff, ensuring excellent management of the team delivering domestic abuse support to high-risk service users.
• On a day-to-day basis oversee the performance of the Behaviour change & RISE Team, acting as the main point of contact for the staff.
• To line manage the team of Behaviour change practitioners and RISE Advisors, providing case management supervision, line management support, allocation of cases and ensuring all staff are supported to meet their full potential.
• To continue the development of the Behaviour Change practitioners and RISE Advisors into a cohesive and supportive team, through the use of open communication, team meetings and coaching. 
• Play an active role in supporting the relevant MATAC process, including attending MATAC Management meetings.
• Additionally, to support the MARAC process and wider information sharing with statutory partners.
• Ensure the Behaviour change & RISE Team works to accreditation standards.
• To promote a culture of engagement, improvement and best practice within the Behaviour change & RISE Team, to deliver a high quality and accessible service.
• To develop and maintain a culture and systems that promote trauma informed practice and equality within the Behaviour change & RISE Team, valuing diversity and offering empathy to victims of abuse, people who cause harm and violence.
• To lead on reporting outcomes linked to the Behaviour change & RISE Team and the support of people who cause harm and RISE service users.
• Carefully monitor and evaluate the performance of the Behaviour change & RISE Team, with a focus on quality assurance.
• Proactively build relationships with the wider statutory and voluntary partners across FearFree services, with a focus on supporting high risk adult victims of domestic abuse.
• Actively network across the operating area to build the charity’s reputation and harness support for the organisation. 

To apply, please download the full job description/person specification along with the application and equality monitoring forms. Please send the completed application form and optional equality monitoring form direct to FearFree. 

There is no specific closing date for this role and this vacancy will close once a suitable candidate is found, so early applications are encouraged. 

For information about the processing of your personal data at FearFree, please visit our website. 

FearFree is committed to encouraging equality and diversity in the workplace.  We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued. 

Are you a natural relationship-builder with a passion for healthcare and stakeholder engagement?

Location: West Midlands Based / Hybrid

Contract Type: Permanent

Hours: 35 hours per week, Monday to Friday

Salary: £37,522.87 - £42,213.23 (depending on experience)

Join MSI Reproductive Choices UK as an Engagement Manager and help us empower individuals through access to reproductive healthcare.

What You'll Do 

As Engagement Manager, you’ll be responsible for building and nurturing relationships with key stakeholders across the West Midlands. You’ll promote MSI services, increase awareness and referrals, and support strategic engagement activities.

Key Responsibilities:

• Develop and implement regional engagement strategies
• Conduct postcode and competitor analysis
• Deliver impactful presentations and attend conferences
• Collaborate with internal teams to strengthen referral pathways
• Monitor healthcare changes and identify opportunities
• Contribute to local marketing and business development

About You 

You’re a confident communicator and relationship-builder with a passion for improving access to healthcare. You thrive in dynamic environments and bring a proactive, strategic mindset to stakeholder engagement.

Key strengths include:

Healthcare Insight & Stakeholder Engagement – experienced in navigating the healthcare landscape and building trusted relationships with GPs, sexual health services, and other key partners
Presentation & Influence – comfortable presenting to diverse audiences and driving awareness of services
Autonomy & Organisation – self-directed, highly organised, and able to manage multiple priorities across a region
Tech & Reporting Skills – proficient in IT systems and able to produce clear, impactful reports and analysis
Values-Driven – committed to inclusivity, safeguarding, and MSI’s pro-choice mission

Why Join Us? 

We offer a supportive, values-driven environment where your contribution is recognised and rewarded:

Financial Benefits

• Competitive salary
• Up to 5% employer pension contribution
• Fast expense reimbursement (within 10 days)

Work-Life Balance

• 25 days annual leave + your birthday off
• Family-friendly policies

Rewards & Perks

• Long service recognition
• Discounts at 4,000+ retailers via Blue Light Card

Health & Wellbeing

• 24/7 GP access
• Employee Assistance Programme

Career Development

• Paid training and development
• Accredited apprenticeships
• Clear progression pathways

Be part of a team that’s making a real difference. We offer a supportive, inclusive environment where your work directly contributes to improving lives.

Apply now to become a key player in shaping reproductive healthcare across the West Midlands.

F6IT helps children and young people, aged 0-25,with additional needs and disabilities, with their families and friends, get active, connect and have fun.

We offer accessible and inclusive fitness, clubs, leisure activities and support that break down barriers, reduce isolation and boost physical and mental wellbeing. 

About Our Role

You will contribute to the strategic direction of F6IT ensuring we achieve our vision where disabled children and young people with their family and friends can together and inclusively, enjoy a rewarding life which is fun, beneficial and above all fulfilling. 

As the Operations Manager you will work with the CEO and Trustees to manage and oversee the operations and administration in line with the strategic direction of F6IT.  This will include a variety of different task and activities.

Main Responsibilities

• Lead day to day management of all F6IT activities. This includes the planning, delivery and evaluation of inclusive events, clubs and fitness activities
• Coordinate Coaches, Session Leads and Volunteers to ensure activities and session are well planned and staffed
• Work with the Social Media Lead to advertise and promote activities and events
• Develop and monitor kdy performance indicators (KPIs) and analyse data to identify trends and areas of improvements
• Work with CEO and Trustees to develop and plan new events, clubs and fitness activities
• Oversee bookings, payments and banking related to events and activities
• Track DBS checks, mandatory and additonal training for all Volunteers, Staff and Trustees
• Take responsibility for compliance with health and safety, safeguarding and risk management   

Essential Experiences and Skills

• Strong organisational and administrative skills
• Strong interpersonal and communications skills written and verbal
• Good problem solving skills 
• Ability to adapt to changing priorities
• Solid experience with MS Office and Payment systems
• Previous experience in a similar role
• Hold a valid UK driver's licence and able to drive to attend the office and activities in South-West Surrey

This post is subject to an enhanced disclosure application to the Disclosure and Barring Services​

The Head of Services will oversee the effective delivery, performance, and quality assurance of some of our mental health services in Tower Hamlets, Newham, and Redbridge.

What you'll do: 

• Lead and support Service Managers and Coordinators to deliver high-quality, client-centred services.
• Drive continuous service improvement and foster collaboration across teams and partners.
• Build and maintain strategic relationships with key stakeholders to enhance service delivery.
• Act as a Designated Safeguarding Officer, providing expert guidance to ensure client safety and staff compliance. 

See the job pack for full details.

Overview of Calan DVS: 

Calan DVS is one of the largest domestic abuse charities in Wales and we are committed to working in partnership to end domestic violence and abuse. Our staff are passionate about what they do and deliver much needed services to support some of the most vulnerable people in society. 

Our service was formed in 2012 as a result of a merger between Neath & Lliw Valley Women’s Aid and since 2012, other Women’s Aid organisations have also joined the group including Brecknock Women’s Aid, Bridgend Women’s Aid and Ammanford Women’s Aid. 

Our vision: 

At Calan DVS, our vision is to work towards safe and resilient communities free from domestic violence and abuse. To achieve this, we aim to relieve the distress, suffering and poverty experienced by families exposed to domestic violence and abuse. We also aim to educate the public regarding the causes and effects of domestic abuse along with prevention methods 

The Lotus Project:  

The Lotus Project is a new service within Calan DVS which has been co-produced with survivors and stakeholders.  The new service has been implemented to support individuals who are accessing Calan Domestic Abuse services and who have also experienced Sexual Violence.

The service will operate from a trauma informed, strengths based perspective in order to ensure each survivor has consistent yet individualised support throughout their recovery journey.

Each survivor who accesses the service will have the opportunity to receive specialist support through our Sexual Violence Counselling service, tailor made group work program and one to one support.  Survivors will have regular strength based goal setting sessions with their Sexual Violence Support Worker.

Consultations and collaborative working are at the heart of working in a trauma informed way, therefore the Lotus Project will continue to be developed alongside the support staff and survivors who access the service.

Purpose of the role: 

• To provide consistant, psychosocial, trauma informed support for survivors of sexual violence. 

• To ensure each survivor accessing The Lotus Project is informed and empowered on the ways in which to access therapeutic support after experiencing sexual violence.

• To deliver sexual violence specific group work and one to one support. 

• To work in a multidisciplinary manner to ensure each survivor is linked with the appropriate external support services (such as ISVA services, SARC, substance use services) 

Key Accountabilities: 

Sexual Violence Support 

• To provide one to one emotional support for survivors of sexual violence who would like to access The Lotus Project. 

• From the point of receiving the referral, the SVSW will create a collaborative safety and support plan to help inform the person accessing the Lotus Project of what support is available to them either from the group work program, one to one support session, counselling or ongoing telephone support.

• To link in with external agencies so that the survivor accessing the Lotus Project has access to a full range of support (for example, SARC, ISVA, Substance support, Sexual Health, GP). 

• To have a strengths based, trauma informed approach to working with survivors of sexual violence and to ensure that suvivors are at the center of their own recovery journey.

• To work alongside the professional making the referral to ensure all risk and support needs are considered and actioned in a fair and consistent way.

• To attend professional review meetings with other Calan practitioners who may be supporting the person accessing the Lotus Project.

• To report any safeguarding concerns to their line manager and follow Calan’s Safeguarding Policy and Procedures. 

• To deliver online and in person sexual violence group work programmes (as appropriate). 

• To support delivery of group therapeutic activities such as yoga, self care, art therapy, creative writing, nature walks and document feedback. 

• To provide one to one support for those who are unable to attend the group work program, using the group work program as a structure for those support sessions.

• To work alongside the person accessing the Lotus Project to dispel any rape myths, self-blame and pathologized attitudes towards sexual trauma.

• To have regular case review meetings with their line manager and supervision sessions. 

• To empower and encourage those accessing the Lotus Project to sustain ongoing peer support groups. 

• To support those accessing the Lotus Project to understand techniques to cope with anxiety, flashbacks and other symptoms of trauma. 

• To explore areas of self care with those accessing the Lotus Project and encorperate this into each individuals safety and support plan.

• To write supporting documents for GP’s or other relevant professionals so that the person accessing Lotus Project doesn’t have to retell their story.

Health and Safety 

• To work at all times in a safe and efficient manner and be aware of the Lone Working Policy / Health and Safety Policy and Procedures. 

• Participate in the Risk Assessment processes. 

• Ensuring the safety of the survivors accessing The Lotus Project through ongoing risk assessments and monitoring. 

• To actively engage with their own self care to minimise the impact of vicarious trauma and burnout. 

• To work alongside their line manager to identify their own areas of support in regards to their mental and physical wellbeing.

Organisational 

• Participate in relevant training and opportunities to increase and develop knowledge. 

• Follow Calan DVS Equal Opportunity Policy and Diversity Strategy and observe the standard of conduct which prevents discrimination taking place. 

• Attend and participate in team meetings.

• Prepare for and participate in supervision, appraisals and team reviews. 

• Conduct administrative duties relating to the Lotus Project e.g.  maintain support plan records and reviews, record statistics and provide reports as required. 

• Promote public awareness of the work of The Lotus Project and trauma informed approaches to working with survivors of sexual violence.

• To support the development of The Lotus Project in collaboration with the Sexual Violence Service Development Manager.

• Ensure that all work is conducted to the highest professional standards and complies with the DA Support Services and Calan DVS Policies and Procedures. 

Other Duties and Responsibilities 

• Assist with organising and take part in promotional, educational and funding activities as required.

• Keep up to date with relevant legislation, local strategies, policies and procedures. 

• Ensure that all activities are within Calan DVS budgets. 

• Work flexibly to provide the service which may include weekend and evening work. 

• Work flexibly to cover for other posts as required/appropriate. 

• Work within Calan DVS Codes of Practice. 

• Maintain confidentiality in relation to service users, staff and projects. 

• To undertake any other duty reasonably requested by their Manager/Management. 

• To partake in Calan’s on-call service. 

This job description is indicative of the range of current duties and responsibilities of the post, it is not comprehensive.  It is inevitable that the duties will change as the role develops, and it is essential, therefore, that it should be regarded with a degree of flexibility, so that changing needs and circumstances can be met, all changes will be discussed fully.  

Personal Specification 

Essential: 

You will be able to demonstrate the following key knowledge, skills, behaviours and experience: 

• Minimum of two years experience supporting survivors of sexual violence. 

• Demonstrable experience of working in a strengths based, trauma informed way. 

• Experience of building a rapport with survivors of abuse in an trusting, empathetic way whilst maintaining own personal boundaries.

• Knowledge and understanding of the impact of sexual violence and trauma on an individual. 

• Experience of facilitating support groups and structured one to one support. 

• To actively engage in your own self care and understand the role of self care in a persons recovery from trauma. 

• To identify coping mechansisms to trauma that may be detrimental to a persons recovery.

• Experience of working collaboratively with organisations in the community to raise awareness, network and build partnerships. 

• Proven experience of working in a non-judgemental way whilst understanding and respecting a persons individual boundaries.

• Experience of supporting people in crisis and those experiencing high levels of emotional distress 

• Commitment to ongoing professional development. 

• Proven experience of liaising and advocating for survivors with statutory and voluntary agencies. 

• Experience of strengths-based needs assessment, risk assessment, risk management and support planning. 

• Competency in Information Technology including internet and software packages. 

• Possession of a valid full driver’s licence and ability to use own car for work purposes. 

• Good verbal and written communication skills, including report writing. 

• Ability to work on own in an unsupervised setting or as part of a team. 

• Awareness of equal opportunities and ability to work in a non-discriminatory way. 

Desirable 

• Ability to speak Welsh.

• NVQ Level 4 or equivalent in a relevant field, i.e. social care or health. 

• Foundation counselling qualification 

An exceptional opportunity has arisen for a Finance Manager to join a very well-established animal welfare charity based in Solihull, with a second site in Wolverhampton. Working within a passionate and dedicated team, this role will suit an experienced finance professional with strong leadership skills and a determination to make a difference.

The organisation has been supporting dogs and the community for 133 years, employs eighty dedicated staff, and delivers vital services that improve the lives of dogs and humans alike. You’ll play a key role in guiding the charity’s financial strategy to ensure long-term sustainability.

Duties & Responsibilities

Lead and develop the finance team, ensuring effective management of budgets, forecasting, payroll, and statutory reporting.

Oversee financial governance and controls, ensuring compliance with charity and company legislation.

Provide strategic financial advice to the Executive Team and Trustees to support decision-making and risk management.

Manage the annual audit process and liaise with external auditors.

Oversee financial planning for bids, tenders, and funding applications, ensuring robust cost modelling and reporting.

What experience?

Ideally a fully qualified accountant (ACCA, CIMA, ACA, or) with proven experience in a finance role.

Experience managing finance within the charity, not-for-profit, or SME sector.

Strong leadership and communication skills with the ability to present financial information to non-financial stakeholders.