Supporter engagement manager jobs
About Us
IIED is an international policy and research organisation working to build a fairer, more sustainable world, in partnership with others across the globe.
- We stand up: challenging the systems and structures that perpetuate economic, social and environmental injustice – acknowledging our own role in this.
- We speak out: calling out the big blockers that prevent progress for communities and working to amplify voices, redistribute power and strengthen rights.
- We innovate: developing, co-producing and supporting evidence-based ideas to drive progress towards a thriving world for all.
- We collaborate: building connections at local, national and international levels, to support diverse partners to tackle the climate, nature and inequality crises so that people and the planet can thrive. Come and be part of this exciting journey with us.
We are now looking for a Head of Fundraising & Business Development to join us on a full-time, permanent basis, working 35 hours per week.
The Benefits
- Salary of £64,814 - £80,654 per annum
- 25 days' annual leave per year, plus bank holidays and additional leave over Christmas
- 7.5% employer pension contributions
- Enhanced maternity, paternity, and adoption pay
- Cycle-to-work scheme
- Employee protection scheme (life, critical illness, income protection)
This is a pivotal opportunity for a proven fundraising leader with significant experience in international NGOs or charities and a strong track record of securing income across multiple streams to join our global organisation.
You will have the chance to utilise your fundraising expertise and leadership skills to close funding gaps and unlock new opportunities, making a lasting difference to our organisational sustainability and our international impact.
What’s more, this role offers both strategic influence and meaningful flexibility, allowing you to lead, develop others and grow long-term funding success, helping us to build a fairer, more sustainable world.
So, if you’re ready to lead ambitious fundraising that powers global change, read on and apply today.
The Role
As our Head of Fundraising & Business Development, you will lead efforts to secure and diversify funding, building a sustainable resource base to support our global mission.
Leading the Fundraising and Business Development Team, you will drive the implementation of our resource mobilisation strategy, focusing on increasing non-ODA income and expanding flexible and programmatic funding.
Working closely with colleagues across fundraising, finance, research and impact teams, you will help close funding gaps by developing strong donor relationships, negotiating funding agreements and shaping compelling funding propositions.
Alongside collaborating with the Director of Fundraising and Communications and supporting engagement with the Board of Trustees, you will manage systems, data and internal processes that strengthen fundraising performance and ensure effective delivery.
Additionally, you will:
- Gather and share intelligence on trends within the funding landscape
- Generate new fundraising ideas and opportunities with existing and new funders
- Support teams to develop fundraising plans, donor scoping and funding bids
- Analyse data to inform fundraising strategies and income generation
- Design and manage internal fundraising support processes and systems
- Oversee the team budget and support staff development and wellbeing
About You
To be considered as our Head of Fundraising & Business Development, you will need:
- Significant experience leading fundraising functions in an international NGO or charity
- A proven, impressive track record in fundraising
- Experience in partnership and consortium development
- Management experience with the ability to co-ordinate, support, motivate, energise and develop diverse teams
- The ability to design and deliver income-generation strategies across multiple streams
- A strong understanding of the evolving landscape of finance and resource mobilisation for sustainable development
- A strong understanding of policy and research related to sustainable development at an international level, particularly related to Africa, Asia and/or Latin America
- Strong influencing, negotiating, stakeholder engagement and diplomacy skills
- A degree in a relevant discipline or equivalent work experience
- The willingness and ability to travel internationally
This role requires a Basic DBS check.
IIED is a hybrid working organisation, and you are likely to be working from home most of the time. As such, you will need a suitable place to work and a reliable, fast internet connection.
The closing date for this role is 5th April 2026.
Other organisations may call this role Head of Fundraising, Head of Income Generation, Head of Partnerships and Fundraising, Head of Strategic Partnerships, Business Development Director, Head of Philanthropy and Partnerships, or Head of Grants and Partnerships.
IIED is a Global organisation that serves the Global Majority. We are committed to equity of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in IIED’s workforce, including members of minority groups and those with lived experience of the work we do. Even if you don't satisfy all the criteria, we still encourage you to apply, as we will offer training and development to upskill the right candidate for the role.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
In Cardiff, Spear is partnering with Citizen Church, which is part of the HTB Network of churches. In joining the Spear South Wales team, you will be part of the social outreach programme at Citizen Church.
Spear is a dynamic, growing youth employment charity that coaches young people to overcome barriers and thrive in work and life. We do this through the Spear Programme.
While the Spear programme will maintain a close connection with Citizen Church and coaches will be expected to get to know the team and congregation to enable them to support the Spear programme, the Spear Coach is not required to join the church if they are already involved in another local church.
The important stuff
Salary: from £24,000 FTE
Hours: 9.30am – 5.30pm, Tuesday – Thursday, Part-time, with some flexibility and occasional evening or weekend work for events such as Spear Celebrations
Location: Citizen Church, Cardiff
Closing date: Wednesday 1st April (We are interviewing on a rolling basis and might close the application early if we find the right candidate)
For more information please read through our Job Specification and Work with us pack.
If you require any reasonable adjustments as part of the recruitment process please let us know.
Person Specification
- An active Christian, able to personally represent the values of Spear and Citizen Church, and a commitment to grow and learn spiritually and as a Christian leader.
- A confidence in group facilitation, and a desire to learn and understand coaching techniques.
- Passion for social justice and for working as part of the church to transform communities, especially supporting young people in employment or education.
- An ambitious and self-motivated individual with the ability to exercise initiative, prioritise workload and work well under pressure.
- Excellent communication and interpersonal skills.
- High emotional intelligence, and a sense of humour and fun!
Our working hours are 9:30am - 5:30pm, with occasional evening work for events such as our Spear Celebrations. We value a culture of excellence, authenticity, and fun.
We are an office-based organisation, working face-to-face with the trainees and value the collaboration and opportunities to work creatively and build community that this offers us.
Spear is a dynamic, growing youth employment charity that coaches young people to overcome barriers and thrive in work and life.
The client requests no contact from agencies or media sales.
Job Purpose
The Head of Place Management leads the delivery of The Fitzrovia Partnership’s Safe & Clean mission. The role oversees all operational activity, contracts, partnerships, and member-facing services that maintain the district’s quality, safety, and appearance.
It ensures services are high quality, efficient, and aligned with the Partnership’s wider missions of Economic Growth, Sustainability, and Place Shaping. The role focuses on delivering outputs that achieve agreed outcomes, combining operational leadership with innovation, value for money, and sound service design. Working with public and private partners and member businesses, the postholder drives measurable impact, continuous improvement, and effective stewardship of resources.
Key Duties and Responsibilities
Leadership and Delivery
• Lead all direct delivery, commissioned, and partnership activity under the Safe & Clean mission.
• Oversee cleaning, maintenance, waste, and safety operations, ensuring coordinated delivery and measurable outcomes.
• Manage the Operations Sub Group and all aspects of its agenda, ensuring effective governance and clear reporting.
• Ensure operational delivery aligns with the organisation’s business plan and priority missions.
• Deputise for the Director of Policy and Place on operational matters.
Service Design and Performance
• Design and manage services that are efficient, evidence based, and reflect best practice.
• Apply high quality service design and project management to all operational programmes.
• Monitor performance, KPIs, and budgets to ensure value for money and demonstrable impact.
• Apply commercial awareness to procurement and service improvement decisions.
• Use data and digital tools to improve performance, reporting, and productivity.
• Encourage innovation and learning from other districts and sectors.
Partnership and Member Engagement
• Build effective working relationships with councils, police, statutory agencies, and partners.
• Engage regularly with member businesses, responding to issues and tracking activity through the CRM.
• Support members with licensing, planning, highways, and related operational matters.
• Ensure Safe & Clean delivery supports the Partnership’s wider economic, sustainability, and place priorities.
Governance and Compliance
• Manage procurement, contracts, and risk across operational services.
• Oversee health and safety, statutory compliance, and performance reporting.
• Produce clear reports and briefings for senior leadership and the Board.
• Ensure consistent and accurate use of the business CRM.
Continuous Improvement
• Identify opportunities to improve service quality and efficiency.
• Stay informed on policy, technology, and best practice in place management.
• Promote a culture of learning, reflection, and improvement.
Person Specification
Skills and Experience
· Proven experience in operations, service delivery, or public realm management within a complex, multi-stakeholder environment.
· Strong experience of contract management and procurement, including setting KPIs, monitoring performance, and securing value for money.
· Demonstrable project management skills, with experience delivering multiple workstreams to fixed timelines and budgets.
· Experience working with local authorities, statutory agencies, and private sector partners.
· Strong commercial awareness, with the ability to manage budgets, assess costs, and make informed decisions about service delivery.
· Confident use of IT systems and digital tools to support operational management, reporting, and productivity, including CRM systems.
· Strong written and verbal communication skills, including report writing and briefing senior stakeholders.
Knowledge and Understanding
· Understanding of place management and the role of Business Improvement Districts or similar partnership organisations.
· Knowledge of public realm services including cleaning, safety, maintenance, and environmental operations.
· Understanding of local government structures and how different city stakeholders operate and interact.
· Awareness of health and safety requirements, statutory compliance, and risk management in service delivery.
· Awareness of sustainability principles and their application to operational services.
Personal Attributes
· Delivery-focused and accountable, with a strong sense of ownership for outcomes.
· Collaborative and approachable, able to work effectively across teams and organisations.
· Calm and resilient, able to manage competing priorities and respond to operational issues as they arise.
· Curious and reflective, with a willingness to learn, adapt, and continuously improve.
· Strong alignment with The Fitzrovia Partnership’s values of Ambition, Excellence, Impact, Integrity, Collaboration, and Innovation.
How to Apply
To apply for this role, please send a max 2-page cover letter and CV by Monday 23 March at 11.59pm. Shortlisted candidates will be invited to interview w/c 30 March 2026
We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any questions or require reasonable adjustment/s to any part of the selection process, then please contact us.
The client requests no contact from agencies or media sales.
Benefits
- Flexible working arrangements around 10am-4pm core hours
- 40 days paid leave per year: 25 days annual leave (pro-rata), 8 bank holidays, 3 days between Christmas and New Year and 4 wellbeing days (pro-rata)
- Strong commitment to professional development with a dedicated training budget
- Up to 5% pension contribution
- Cycle to work scheme
- Employee Assistance Programme offering access to free therapy
- Work phone and laptop
- A supportive and inclusive culture with regular team social events
We are actively trying to increase the diversity of our workforce and we encourage applications from people from minoritised ethnic backgrounds. We are dedicated to being a workplace where everyone feels a sense of belonging and where diversity is celebrated. In our last staff survey, 95% said they feel a sense of belonging at Settle. Please see our website for more information on our approach to Equity, Diversity and Inclusion.
Settle is committed to increasing the representation of lived experience of the care system in our team. Therefore, care-experienced applicants who meet the essential criteria above will be guaranteed an interview. Plerase see the job description for a definition of care-experience.
The role
As a Senior Coach you will be working on the frontline delivering high quality one-to-one support to a caseload of young people across London. You will support young people to recognise and capitalise on their strengths by taking a coaching approach. You will work with young people who have been identified as having higher support needs and be proactive in taking steps to manage risk across your caseload. We are looking for a Senior Coach who can lead on demonstrating best practice across the coaching team and support the Programme Management Team to maintain an excellent standard of support. You will use your insight and experience to act as a mentor to new coaches and support coaching colleagues in their practice, and to look to actively improve our support offer in collaboration with other Senior Coaches and Programme Managers. We are looking for someone who is compassionate in their work with others and celebrates examples of good practice whilst highlighting where there are areas for improvement, approaching this in a collaborative way.
You will draw on your experience to build and strengthen relationships with external professionals and develop Settle’s network across the boroughs where young people live.
What we're looking for
We are looking for a driven, experienced individual, with the relevant skills to provide high quality support to a caseload of young people and ensure we give the very best we can. We are interested in someone who has a good grounding in a related frontline service and experience of proactively managing a caseload, collecting high quality data and keeping accurate notes. You will have the ability to take initiative and be comfortable flexing your priorities to support young people alongside holding Settle’s strategic goals.
You will be comfortable managing a level of heightened risk with the young people you are supporting, keeping timely and high-quality records, liaising with other professionals from a range of backgrounds, and providing support to colleagues to work towards positive outcomes for young people. You will have experience in managing safeguarding concerns well and thrive in the ups and downs of support-based work.
Overall, we are looking for a compassionate frontline worker, with an understanding of the value in coaching, and who has a level head at times of crisis. You are not afraid of shying away from difficult conversations and will challenge others appropriately to help them see a different perspective or viewpoint, always holding young people at the centre of your work.
Our vision is a 21st century Britain where no young person is homeless and all young people get a fair chance at doing well.
The client requests no contact from agencies or media sales.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Team Leader to play a pivotal role in our Complex Needs Service in Notting Hill.
Sounds great, what will I be doing?
This role provides leadership and oversight of a team delivering community-based, person-centred, and holistic support to service users. You will motivate and empower staff to achieve high-quality outcomes, manage performance, and respond to complex casework. Working collaboratively with internal teams, local authorities, and partner agencies, you'll promote a strong multi-agency approach to meet diverse needs. The role also involves overseeing referral processes, ensuring timely assessment, allocation, and review of cases. You will build effective partnerships, contribute to service development, and ensure delivery aligns with Hestia's vision, values, and objectives.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; th
e important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
You will bring a strong understanding of the needs, perceptions, and engagement barriers of people with mental health needs, including those who may be disengaged from services. You will have experience supporting individuals to develop independent living skills and access wider support services, using co-production approaches that reflect cultural needs and promote meaningful involvement. You will be confident gathering and using service user feedback to improve delivery, alongside experience managing services within budget. You will represent the organisation positively, with the ability to deliver presentations and develop promotional materials. A strong commitment to equality and diversity is essential, alongside excellent knowledge of housing, community care, mental health, health and safety, and welfare benefits legislation. You will also bring strong IT skills, with the ability to produce accurate reports and monitor staff use of systems to ensure high-quality client data recording.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
<
em>We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
We're looking for an External Affairs Manager to help strengthen our reputation, deepen our stakeholder relationships, and ensure our voice shapes the national conversation on housing and social impact. If you're politically astute, energised by stakeholder engagement, and passionate about making a meaningful difference, this is your opportunity to be right at the heart of a major organisational transformation. This is a role with real influence and visibility-your work will directly support the mission to become a truly resident-focused organisation.
What you'll be doing
- Lead public affairs and stakeholder engagement programme, ensuring that MPs, Councillors, London Assembly Members and other key influencers are informed, engaged and inspired by our work.
- Build trusted relationships with political stakeholders, acting as a credible, proactive and responsive partner.
- Monitor the political environment and provide expert political insight, risk assessment and strategic briefings to senior leaders.
- Shape policy positions that clearly articulate priorities and social purpose.
- Work closely with colleagues across our Corporate Affairs and operational teams to ensure we respond to casework effectively and show up brilliantly for all stakeholders.
- Support media and incident responses when needed and contribute to the out-of-hours rota.
- Represent the organisation within key sector networks, ensuring we remain an active and collaborative voice.
The successful candidate will be able to demonstrate the below:
- Experienced in public affairs, government relations or political engagement, ideally in a complex or regulated environment.
- Politically aware, with a strong understanding of the UK political landscape.
- A clear, confident communicator able to brief, influence and advise senior leaders.
- Experienced in stakeholder engagement for a range of stakeholders at various levels
- Skilled in managing casework, preparing political briefings and translating developments into actionable business insights.
- Highly organised, collaborative and motivated by social purpose.
- A strategic thinker with excellent judgment and the ability to anticipate reputational risks.
- Digitally savvy, adaptable and comfortable working in a fast-moving environment with media and political scrutiny.
- Experienced in Media Relations, Crisis Communications, Resident Communications and Public Consultations, Town Halls.
If this role is of interest, please apply ASAP with an up-to-date word version of your CV highlighting all your relevant experience as they are looking to hold interviews ASAP. Do get in touch if you would like more information.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
The Salvation Army – Assistant Head of Legacy and In Memory Fundraising
Location: Hybrid working, 2 days in office, London SE5.
Salary: £53.952 – £57,055 per annum.
Contract: Permanent, full-time hours.
The Salvation Army, the UK’s leading social welfare charity, is seeking an Assistant Head of Legacy and in Memory Fundraising to increase the number of In Memory donors and legacy supporters who will leave a future gift to the charity in their Wills.
The Salvation Army is one of the largest, most diverse providers of social and community services after the Government. With more than 600 local centres, they make a powerful difference to people across the UK who might otherwise be excluded.
The Assistant Head of Legacy and In Memory Fundraising is a senior role in the Legacy and In Memory Fundraising team, working alongside the Head of Legacy and In Memory Fundraising to drive activities after a significant and sustained investment in this area by the organisation.
The role will lead on the delivery of a multi-channel legacy marketing programme and championing legacy giving across the organisation. The post-holder will be responsible for establishing a year on year 10% increase in the number of legacy enquirers, considerers, intenders and pledgers to the charity, as well as establishing a new in memory fundraising programme that will increase annual income.
The successful candidate will have extensive expertise in all aspects of legacy and in memory fundraising and of project managing multiple campaigns across a range of channels, achieving and improving target revenues. You will have a track record in successful strategic planning, management and implementation of strategy and be a highly organised project manager able to work across simultaneous complex projects.
Your excellent leadership and people manager skills working and building high performing teams will be combined with strong financial management and analytical abilities. You will also be skilled in creative development and be an excellent communicator, able to influence at a senior level and to develop strong, successful, collaborative and influential working relationships. Finally, you must be able to work within, and be empathic with, the Christian ethos and values of The Salvation Army Mission.
Please download our Candidate Pack for further information [PDF], which includes details on how to apply.
Closing date: Monday 30th March, 9am
Our mission is based on our faith in Jesus Christ who wants everyone to experience life in all its fullness.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re an award-winning charity running local learning centres in the heart of the communities where the young people we support live. Our centres provide a high-impact education programme which includes practical learning support, pastoral care, and motivational and confidence-building activities for young people aged 7-18. Our aim is to enable students from the least advantaged neighbourhoods to realise their ambitions and achieve their wonderful potential.
As the UK’s leading university access organisation, our staff team is helping over 50,000 young people each year at its 44 learning centres and extension projects across England and Scotland, and we plan to scale-up our provision to 50 centres over the coming years.
We are looking for someone who will enjoy working each day with young people and who will thrive in a frontline, community-based, fast-paced and rewarding role. You will be taking up a fixed-term contract as an Education Worker at our
centre in Southampton.
Location: IntoUniversity Southampton
Contract: Full-time, fixed-term until July 2026
Applications close: 9am Tuesday 31st March 2026
Start date: As soon as possible, to be agreed directly with the successful candidate
Salary
£28,250 per annum
What could my day look like?
The Education Worker role is a frontline, fast-paced and rewarding role where no two weeks will look the same. A typical day will have different activities, possibly spread between the IntoUniversity centre, partner schools and the offices of a corporate partner.
In the morning, you might be setting off with resources to run a workshop for sixth-form students in their secondary school. In the afternoon you may be setting up the classroom ahead of running Primary Academic Support for young people in your IntoUniversity centre. On other days, you may be travelling to a corporate partner to run a business simulation workshop for 15 year-olds or leading a group of final year primary school students on a campus visit for their graduation.
As an Education Worker, you’ll always be delivering the programme as part of your centre team, which means that any delivery is always a team effort.
IntoUniversity provides local learning centres where young people are inspired to achieve.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Basecamp Adventure Trust, we empower vulnerable young people from West Yorkshire to thrive through unique, long-term programmes which harness outdoor adventure as a powerful vehicle for personal transformation. Through a combination of skills workshops, exhilarating adventure trips and a deeply relational approach, we challenge, celebrate and inspire young people to discover a newfound sense of confidence, resilience and self-belief, and to explore new possibilities for themselves. Our programmes are intensive, sustained and individualised to make a lasting positive difference on the young people we work with so they can lead happy, healthy and fulfilling lives.
This role demands a unique combination of skills. You’ll be a capable Programme Manager (or at the very least an aspiring one with a strong desire to step up from your current youth experience), with an understanding of the role outdoor adventure can have in supporting health and wellbeing and underpinning personal development.
In addition to this, we’ve got big ambitions to develop an events strand to our work, which brings together three separate but interlinked fundraising ideas. You will support us to create, shape and implement this new initiative alongside our team, helping us to turn our initial idea into a reality. We are proud to be very much a people-led organisation, so it’s possible that your own strengths and experience may sway the specifics of the role.
Reports to: Senior Management Team
Hours: Full time, 5 days (37.5 hours) a week, flexible working evenings and weekends as required
Salary: £28,000 - £35,000 dependant on experience
Location: The Old Fire Station, Leeds (Basecamp HQ), but the role also incorporates travel across Yorkshire and the Lake District
Transport: The role will require access to a car
Start Date: We will accommodate the start date depending on the individual’s situation, but we are looking to get someone in for Spring
Annual Leave: 22 days + bank holidays + 1x day off per Adventure Residential) to account for extra hours worked)
The Role
Programme Manager (~35% of the role) – We are looking for an enthusiastic and capable Programme Manager who can lead the delivery of our Core Programme, having the ability to directly work with young people, lead a team, have an acute eye for detail and organisation and a creative, dynamic approach to problem-solving. The Programme Manager role takes up around 80 days a year, with the days being weighted unevenly across the months of the year.
Events Coordinator (~65% of the role) – We are looking for a driven and creative Events Coordinator who will help us create a Basecamp calendar of external events, which will support our fundraising goals and bring a large and diverse audience to our work. The right candidate will be excited at the prospect of turning ideas into a reality, supporting us with the creative development of this idea as well as the practical implementation.
Programme Manager Roles and Responsibilities
Acting as the key point of contact to organise, deliver and oversee the Basecamp Core Programme to 1 cohort of young people, including managing residential trips, school workshops and other supporting sessions throughout the year’s programme (e.g. Taster Days, Graduation etc) (September - June).
This includes:
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Onboarding young people onto the programme, working in collaboration with schools to ensure our referral criteria are met and we have the information we need.
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Facilitating creative, arts and games-based workshops in school.
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Supporting day-to-day administration and management of the programme including maintaining a database and producing written communications and reports.
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Coordinating Adventure Youth Coaches, Volunteers, Instructors and School Supporting Staff on residential, as the main point of contact.
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Managing disciplinary action as required if a situation is escalated higher than Adventure Youth Coaches or Volunteers.
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Ensuring the highest standards of support, safety and safeguarding across the programme, in line with Basecamp’s ethos, policies and procedures.
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Providing ongoing feedback to young people, parents, carers and schools, through email, Whatsapp and handwritten cards.
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Working with partner organisation such as schools and instructors/activity providers, to ensure the Basecamp mission is consistent and everybody has the smoothest experience possible and to build the Basecamp ‘brand’ to an extent that the schools want to keep working with us and value the work that we do.
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Contributing to organisational planning and development, including supporting the development of further opportunities for young people.
Events Coordinator Roles and Responsibilities
Supporting our team to create, develop, test and implement a calendar of Basecamp events including third-party challenge events, Basecamp events and bespoke corporate adventure challenges. This calendar will support the building of both our new corporate partnerships programme, an innovative new take on traditional corporate fundraising as well as getting our brand-new Basecamp Community off the ground, our own version of an individual giving initiative.
This includes:
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Undertaking prospect research to identify corporate partners who we can build long-lasting, meaningful relationships with.
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Identifying key networking opportunities to help us raise our profile in West Yorkshire.
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Supporting us to develop our pitch to prospective corporate partners, creating bespoke partnerships which demonstrate our ethos, culture and impact.
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Supporting the development of our new Basecamp Community initiative, creating the necessary comms and finding interactive ways to get members involved and feel a part of the community.
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Supporting the implementation of systems and protocols that will allow us to effectively manage logistics, budgeting, risk assessments, and delivery on the ground, establishing new supplier partnerships in the process.
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Developing relationships with flagship event providers, maximising engagement with creative and far-reaching communication initiatives and providing supportive inspiring stewarding journeys for all involved.
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Working collaboratively across fundraising and comms ensuring we maximise the effectiveness of each event and that they are supporting our other fundraising initiatives.
Person Specification
The postholder will play a key role in the development and delivery of both programme and charity events. They will be a brilliant ‘all-rounder’ who can go from speaking to a group of 30 children in a muddy field, to being comfortable behind a laptop researching potential corporate partners, to feeling confident in creative meetings where our ideas become a reality. We are looking for someone with a strong creative drive, excellent communication and interpersonal skills and the natural ability to use initiative. Whilst ticking the experience requirement boxes is important to us, we will always take a holistic view of your application and consider transferable experience.
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Demonstrated experience working with disadvantaged or vulnerable young people with empathy and compassion
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Proven understanding of the issues impacting young people today, including socioeconomic challenges, and mental health considerations
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Sound understanding of safeguarding and commitment to safeguarding and promoting the welfare of young people
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Experience coordinating, supporting or delivering programmes for young people
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Ability to take initiative to turn plans from scratch into successful events
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Willingness to contribute creatively to organisational development and bring fresh ideas
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Strong research skills, identifying partners who align with our ethos and culture
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Willingness to engage in community and corporate outreach
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Understanding of marketing, communication and social media and using various social networks to promote and build brands
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Ability to manage and prioritise multiple events seamlessly, quickly and easily moving between higher level strategic issues to on the ground delivery details
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Strong ‘relationship builder’ who is able to connect with young people, parents, teachers, and various external partners
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Confident hosting and talking to groups, and setting a positive, encouraging tone
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Flexible approach with the ability to adapt to a variety of settings, from office environments to outdoor residentials
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Strong problem-solving skills, especially in high-energy or challenging settings, with a positive mindset
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Resilience and a good sense of humour, suited to working in a dynamic and sometimes unpredictable environment
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High-level organisational skills
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Strong eye for detail and ability to multitask/notice multiple things going on at once and effectively deal with them
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Effective written and verbal communication skills, with an emphasis on creating professional yet personable written materials
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Proficiency in standard office software (e.g., Microsoft Office or Google Workspace) and database management, ideally some knowledge/experience of basic graphic design software such as Canva
Personal Qualities
Relationally-led: You’ll take a person-centred approach demonstrating empathy and patience that makes people feel seen, valued and respected.
Enthusiasm: You’ll be passionate about the work we do as a charity through both hands-on and office-based work and are excited to be a part of its journey and growth
Dynamic: You’ll be able to adapt to a variety of settings, from office environments to the outdoors, with the ability to notice multiple things going on at once and take initiative when things change.
Detail-oriented: You’ll have a keen eye for detail to ensure safety, quality, and consistency in our delivery, able to solve problems in high-energy or challenging settings with a positive mindset.
Creative: You’ll enjoy contributing creatively to organisational development, bringing fresh ideas whilst adopting a ‘think big’ attitude
Genuine love for the outdoors: You’ll innately understand the power of outdoor adventure, and how it stretches people to believe they are capable of so much more
Other requirements
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Willing to work flexible hours and work in outdoor environments/take part in outdoor activities
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A full driving licence and access to your own vehicle
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A satisfactory enhanced DBS check
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Satisfactory references
The client requests no contact from agencies or media sales.
As a Wilder Learning Officer, you’ll help shape and deliver an inspiring programme of outdoor learning, training and engagement that connects people of all ages with nature across Sussex. You’ll coordinate and deliver high‑quality sessions to teachers and children across EYFS, Primary and Secondary phases, in-school and outdoor settings. You’ll deliver and assess our accredited Forest School and Wild Beach training programmes to adults; advise on school grounds improvement for nature; and champion the benefits of nature connection through a wide range of activities and events. Alongside hands‑on delivery, you’ll support in marking, evaluation and planning; contribute to income generation; and help ensure our schools and learning programmes are safe, inclusive and reflective of best practice. You’ll play a key role in communicating our work—engaging with teachers, families, volunteers and external partners, acting as a friendly, knowledgeable ambassador for Sussex Wildlife Trust.
This is a varied and practical role at the heart of our Wilder Learning team, empowering educators and wider school communities to connect with nature and take meaningful action for wildlife in Sussex.
A valid drivers’ licence is required for this role.
This role is subject to an Enhanced DBS with Barred List check
We exist so that future generations can experience the joy and well-being that comes from connecting with nature in Sussex
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role
We are seeking an experienced and qualified immigration advisor to lead on key elements of our Change of Conditions casework service as maternity cover for the coming year including our ‘self-submissions’ support programme and second-tier CoC advice.
The Unity Project (TUP) supports people who are facing poverty and homelessness because their immigration status allows them ‘no recourse to public funds’ (NRPF). We believe NRPF should not exist and we are working to end it. Until then, we seek to minimise its impact by supporting people to make the ‘change of conditions’ (CoC) application to access public funds. As part of this work, we continually develop new casework approaches to make CoCs more accessible to more people. By taking a strategic approach to our casework, we have opened up new routes for people to move through the process, and achieved greater recognition of groups with particular needs. We have also supported numerous strategic legal challenges which have prompted significant changes to the immigration rules and guidance related to CoCs.
In this cover position, you will play a key role in our strategic casework. You will be responsible for TUP’s ‘self-submissions’ casework provision for applicants who submit their own CoC applications independently. You will support with other strategically significant casework as required, including by liaising with public law firms, writing witness statements for JR challenges and communicating directly with Home Office policy teams. You will also share our CoC expertise with the sector through second-tier advice and training workshops.
The role will suit someone who has prior experience of supporting clients with NRPF, an interest in broader immigration policy and the desire to apply those skills to a specialist context. The role requires someone who can adapt quickly and apply a strategic mindset to the challenge of using legal routes to achieving systemic change.
About The Unity Project
Who we are
The Unity Project is a small charity that supports people with ‘Change of Conditions’ (CoC) applications required for access to public funds.
Why we exist
We want everyone living in the UK to have equal access to the welfare system. We exist to challenge the 'no recourse to public funds' (NRPF) policy in order to end it and, until then, minimise its impact.
Our values
We aim to be:
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Representative of and accountable to people who are navigating or have navigated the systems we want to change.
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Sustainable, so we can continue our work as long as it is needed.
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Trauma informed, recognising the impact of prior traumatic experiences and promoting an organisational culture which is safe, transparent, collaborative and responds empathically to each individual’s needs.
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Rooted in community, as we believe that strength comes from relationships of solidarity and mutual support.
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Equitable to all who give their time to the project.
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Tenacious, innovative, reflective and adaptable in our casework.
Benefits
- Salary - £42,225 pro rata
- Flexibility - We work together in person on Tuesdays and Thursdays. Beyond that we can be flexible about how you meet your hours.
- Annual leave - 35 days pro rata, inclusive of bank holidays, plus a regular Christmas closure period (subject to board approval)
- Pension - 5% employee contribution, 8% employer contribution
- Clinical supervision - All staff have access to monthly clinical supervision
- Wellbeing - All staff have a personal wellbeing budget to spend as they need
- Professional development - We organise regular all-staff training sessions to address needs identified by the team, and every staff member has an individual training budget for their own professional development. We aim to support all staff to grow and shape their roles in line with their career aspirations.
- Immigration support - On a case by case basis, we may be able to offer legal assistance with the immigration applications necessary to sustain this employment in compliance with UK immigration law.
- Working environment - We are a small and friendly team of staff and volunteers. We believe that effective opposition to the hostile environment is rooted in our relationships with each other and our community.
Please submit your CV and cover letter (no more than two pages) by 8am 16 April 2026. Cover letters should respond to the person specification and be personal and distinct. Avoid reliance on AI and do not simply restate your CV.
We use an anonymised recruitment process. Names and basic demographic information will be redacted from applications before shortlisting. Please do not include this in the body of your cover letter.
Due to the nature of the role, we'll conduct interviews as suitable candidates apply and we're ready to hire if we find the right person before the job ad closes. We will discuss accessibility requirements before interviewing.
Questions or issues? Our contact email is in the person specification.
We want everyone to have equal access to the welfare system. We challenge the ‘no recourse to public funds’ policy and work to minimise its impact.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Contract type
Permanent
Location
Whittington with some flexibility for remote working
Hours
Full time (37.5 hours per week) with flexibility to work evenings and weekends when required
Annual salary
Starting from C1 £27,355.42 with the ability to progress to C3 £30,308
Last day to apply
29/03/2026
Reporting to the Individual Giving Manager, the postholder will help deliver an ambitious programme, driving the recruitment, development, and retention of supporters across appeals, campaigns, lottery, and regular giving to generate sustainable income and lasting impact.
Knowledge and experience
Essential
·Experience in data management
·Knowledge of effective campaign or project planning
·Experience of researching and developing content for fundraising
·Experience of creating communications for a variety of audiences and channels
·Experience of analysing campaign results and using insight to optimise future campaigns
·Experience of collaborative working with multiple internal and external partners to deliver projects
·Proven track record of working to and achieving targets
Desirable
·Managing direct marketing campaigns in a charity environment
Values
·Exhibits our hospice values and behaviours
Skills
Essential
·Confidence using CRM systems
·Working to deadlines
·A creative thinker
·Data led
·Strong attention to detail
·Organised
·Excellent interpersonal and communication skills
·Effective Diary management
Personal Attributes
·Empathetic
·Team player
·Able to work under pressure
·Collaborative
·Ambassador for St Giles Hospice
Other requirements
·Valid driving licence
·Eligibility to work in the UK
·Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests
Just so you know:
This post is subject to a Disclose and Barring Service (DBS) check.
We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date.
If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.
As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.
Whether you’re living with a terminal illness, or your loved one is nearing the end of their life, we’re here for you at every stage.


The client requests no contact from agencies or media sales.
Senior Young People Support Worker (Islington)
Join us to lead meaningful change, empower young people to thrive, and shape a service where your leadership, compassion and creativity make a real and lasting impact every day.
Location: Islington
Salary: £31,203 per annum
Closing Date: 22 March, 2026
Employment Type: Permanent
Hours per week: 37.5
About the Role
Step into a key leadership role as a Senior Young People Support Worker, where you’ll drive high‑impact, psychologically informed support for young people at risk of homelessness. You’ll lead a team of professionals, guide high‑quality assessments and support plans, and create safe, empowering environments that build confidence, resilience and independence. Every day, you’ll use an asset‑based approach to help clients develop skills and move positively towards sustainable futures.
You’ll take ownership of day‑to‑day service delivery—managing risk, maintaining high safety standards, strengthening partnerships with local agencies and ensuring the accommodation remains welcoming and well maintained. With your inclusive leadership and creative problem‑solving, you’ll connect clients to education, training, employment and volunteering opportunities, while also supporting staff development, supervising volunteers and contributing to the smooth running of the wider Islington pathway. This role is ideal for someone who leads with integrity, collaborates confidently and is motivated by achieving meaningful outcomes.
In this role, you will:
• Lead high‑quality, psychologically informed support for young people, delivering tailored one‑to‑one and group interventions that build resilience and independence.
• Oversee day‑to‑day service delivery, ensuring strong safeguarding practice, effective risk management and a safe, well‑maintained environment.
• Supervise and develop Progression Coaches, volunteers and placements, providing guidance, performance oversight and positive role modelling.
• Build effective partnerships with local agencies and internal teams to strengthen client support pathways and meet contractual outcomes.
• Support clients to access education, training, employment and volunteering opportunities aligned to their goals and strengths.
• Manage key operational tasks including casework quality, financial recording, health and safety checks and participation in the on‑call rota.
About You (What we are looking for from you – Person Specification)
• Experiencing of supervising the work of others.
• An understanding and commitment to working in an assets-based way
• Experience of working with people who have experienced homelessness, poor mental health, substance use or have a history of living in care.
• Experience of using Risk Assessments and Support Planning.
• Good literacy, numeracy and IT skills
• Experience of operating safeguarding requirements and procedures
• Commitment to working in a manner which promotes diversity and equality, ensuring that everyone is treated with respect and dignity and no one suffers from discrimination.
• Commitment to promoting an environment which has the highest regard for the Health and Safety of others.
• Personal and professional integrity
• High level understanding of professional boundaries and ability to maintain boundaries
• Effective collaborative working
• Ability to effectively reflect on own practices for ongoing learning and development
• Respect for the values and ethos of Depaul and its founding partners.
What You’ll Receive
• Tailored training and development
• Flexible working options where suitable
• 26 days annual leave, rising with service
• Family‑friendly leave policies
• Pension scheme with employer contributions up to 7%
• Employee Assistance Programme with 24/7 GP access
• Discounts across retail, travel, food, fitness and more
• Cash health plan for you and your family
• Death‑in‑service benefit
• Access to legal and practical support
Safer Recruitment
Depaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.
About Depaul UK
In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed “cardboard cities” due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 Depaul UK was born.
What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, Depaul UK provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year.
As our name suggests, the work of Depaul UK has been inspired by St. Vincent de Paul – a man who devoted his life to helping vast numbers of people throughout the 17th century. St. Vincent de Paul’s belief in the intrinsic worth of all people and his commitment to taking bold action remain central to our values today. Depaul UK now forms part of a family of Depaul charities around the world. We each focus on the specific challenges in our own countries, but we’re united by our shared values and mission to end homelessness.
Starting Date: ASAP
Contract type: Full-time and open-ended
Salary: If based in London - £62,707, Delhi - INR 3,350,997, Lahore - PKR 8,697,613, Abidjan - €4,095 per month
Location: London, Lahore, Delhi, Côte d'Ivoire
Application closing date: 25th March 2026
About the Job
The Grant Programme Manager is responsible for overseeing a portfolio of grant-funded projects across multiple sub-funds and geographies. Working closely with programme partners, this role ensures that funded projects not only produce certified Better Cotton but also deliver measurable impact aligned with BCI’s strategic targets. The role includes stewardship and oversight of significant donor funding and accountability for strong financial, performance and compliance standards across the portfolio.
Are you purpose-led and ready to embark on a journey to shape the future of sustainable cotton? Join us at Better Cotton Initiative as Grant Programme Manager and play a key role in delivering high-impact funding programmes for the world’s largest cotton sustainability initiative. We support more sustainable farming practices and farm livelihoods for nearly 1.6 million farmers across 15 countries.
The Challenge
Looking ahead to 2030, BCI is targeting a 50 percent reduction in GHG emissions from cotton production, significant reductions in synthetic pesticide use, improved soil health across our network, increased farm income and stronger support for women’s empowerment among farmers and farm workers.
As a Grant Programme Manager, you will oversee a multi-country grant portfolio, ensure strong financial stewardship, drive performance against strategic targets and strengthen partnerships with programme partners and donors.
Responsibilities
We are seeking a motivated Grant Programme Manager to join our Global Programmes team within GIF. In this role, you will be responsible for managing a complex grant portfolio and ensuring effective delivery, financial oversight and strategic alignment.
- Oversee and manage a portfolio of Small Farm Fund projects across multiple countries, ensuring delivery against BCI strategy and BCSS targets.
- Lead grant application and assessment processes, including reviewing proposals, analysing organisational viability and contributing to funding recommendations.
- Ensure effective financial stewardship of donor funds, reviewing budgets, tracking expenditure and identifying risks or corrective actions where required.
- Monitor and evaluate portfolio performance, ensuring robust data quality, learning integration and continuous improvement.
- Represent GIF in internal governance forums, including the Field Investment and Innovation Committee, contributing to funding decisions and strategic discussions.
- Engage with donors and external stakeholders, supporting reporting, relationship management and future funding opportunities.
- Support Large Farm Fund and Knowledge Partner Fund rounds, including assessment, monitoring and stakeholder engagement.
- Strengthen grant management systems and processes, identifying and implementing improvements to enhance efficiency, compliance and transparency.
- Collaborate closely with country programme teams, MEL colleagues and finance teams to ensure coordinated delivery and alignment across functions.
- Contribute to annual reporting, portfolio analysis and strategic planning for the GIF and wider Global Programmes function.
Experience
We are looking for candidates with the following skills, knowledge and experience:
- Degree in Agronomy, International Development, Anthropology or a related field, or equivalent professional experience.
- Demonstrated experience managing complex grant or project portfolios within rural development or sustainability contexts.
- Experience working with commercial and institutional donors, including proposal development and reporting.
- Strong financial oversight experience, including reviewing budgets and financial performance.
- Experience using MEL frameworks, logframes and performance monitoring tools.
- Willingness to travel for project visits twice a year (trips of between 7-10 days), and up to 2 trips per year for team/organisational meetings in Europe. If the successful applicant is based in one of our programme countries ie. CDI, India or Pakistan, the number of project visits would be greater.
Desirable
- Expertise in smallholder agriculture.
- Experience supporting organisational development of partners.
- Experience communicating with donors and representing programmes externally.
- Experience working in Sub-Saharan Africa or South Asia.
- Additional language skills relevant to programme geographies.
What we offer
- Hybrid working – 2-3 days per week in our London, Delhi, or Lahore offices. Fully Remote in Côte d'Ivoire
- The opportunity to work from anywhere in the world for up to one month per year
- Flexible working, with core hours from 10 am to 4 pm local time
- Continuous learning and development
- Pension scheme
- A generous annual leave package, including paid holiday, public holidays, additional paid days off during the festive season, study and exam days, and extra discretionary leave for life events such as family weddings or moving home
- Enhanced parental benefits
- The opportunity to make your mark and make a difference.
Working arrangements
The position is full-time (40 hours per week) and will be based either in London, Delhi, Lahore or Côte d'Ivoire. Better Cotton Initiative offers flexible working, with core hours being 10 am – 4 pm. The position will require limited travel.
Send us your CV (2 pages maximum) and a brief cover letter (1-page maximum) by or before 25/03/2026 via the application link.
In your cover letter, please include an explanation of why your experience is specifically relevant to this role at Better Cotton Initiative. We want to see your personal style – what makes you tick and why you think your next opportunity is here with us.
Better Cotton Initiative does not use artificial intelligence or automated screening tools in its hiring process. Every application is reviewed by our Talent Acquisition team and relevant hiring managers to ensure a fair and human-led assessment experience.
Our hiring process
Initial Screening:
Applicant screening is a crucial step in our recruitment process. This stage may involve a brief phone interview or video call to evaluate your suitability for the position. During this screening, we review resumes and cover letters, and may conduct initial background checks to narrow down the pool of applicant. Internal candidates are encouraged to inform their line manager about their application to promote transparency and help facilitate a smooth transition if selected.
Interviews:
If you successfully pass the initial screening, you will be invited for interviews. The interview process at Better Cotton Initiative may include one or more rounds of interviews with various stakeholders, such as the hiring manager, team members, and potentially senior management. As an internal candidate, you may have discussions regarding your current responsibilities and how they will transition to the new position.
Assessment and Testing:
Depending on the role, you might be required to complete assessments, technical tests, or skills evaluations to gauge your competency and suitability for the position. Internal candidates may have the option to demonstrate their existing skills through current job performance or past project outcomes.
Reference Checks:
Once you progress further in the process, reference checks are conducted to validate your work history, skills, and qualifications, and for some roles, your education and criminal history. Internal candidates may be asked for references from current or previous supervisors within Better Cotton Initiative to provide insights into their performance and capabilities.
Offer stage:
After completing interviews, assessments, and reference checks, the hiring team evaluates your performance and fit for the role. If you are selected and your references are relevant and satisfactory, you will receive a formal job offer letter outlining the terms of employment, compensation, benefits, and any other relevant details. For internal candidates, the offer process may include a discussion about how your transition to the new role will be managed and any support needed for a smooth handover.
About Better Cotton Initiative
Better Cotton Initiative is a global not-for-profit organisation supporting the production of more equitable and sustainable cotton at farm level. We exist to catalyse the cotton farming community with partners, governments and others to continuously drive positive impact by setting standards and facilitating the supply and demand of more sustainable cotton from farm to brand. In just 15 years we have aligned more than a fifth of the world’s cotton with our standard and helped farmers and farming communities thrive. Join us in building a better, more sustainable future for cotton worldwide.
About our Values
The post holder will be expected to operate in line with our workplace values which are:
- Trustworthy (including honest, transparent, credible)
- As having Integrity (including responsible, authentic)
- Positive (including problem-solving, pragmatic)
- Engaging (including adaptable, inclusive, holistic)
- Daring (including courageous, innovative, game-changing)
Being you @ Better Cotton Initiative
Better Cotton Initiative is committed to creating a diverse environment and is proud to be an equal opportunity employer with a strong commitment to good practice and transparency in the management of natural, human, and financial resources.
We have a zero-tolerance approach to any attitudes or behaviours that put children or adults at risk of harm. Safeguarding incidents are acts of serious misconduct and are grounds for disciplinary action, up to and including, dismissal and referral to relevant authorities for criminal prosecution. Therefore, all offers of employment are subject to satisfactory references and appropriate screening checks.
About the role
The Community Support Worker will play a key role in our community support team and service provision. Leading a team of volunteers, they will manage community enquiries through our helpline, digital channels, and in person at our Welcome Area, ensuring that IRMO remains a warm and accessible space for all.
They will work closely with other teams to provide service users with accurate, up-to-date information, support the delivery of our advice services and make referrals to partner organisations and services. They will also play a key role in the delivery of the Community Support and Access to Health initiatives by planning, organising and delivering one-to-one support, outreach activities and workshops. This post is designated for a Portuguese speaker, in order to strengthen engagement and inclusion of Brazilians and other Portuguese-speaking migrant communities.
Key responsibilities
Community Support
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Serve as a key point of contact for Portuguese and Spanish-speaking community members, guaranteeing a welcoming environment, managing enquiries and referring to relevant IRMO services or external providers as needed.
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Maintain up-to-date knowledge of internal and external resources and services available to the community, and share this information with community members.
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Follow safeguarding practices across the services provided by the Community Support team.
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Actively contribute to the planning, organising and delivery of the Advice area’s activities, events and workshops, including outreach sessions.
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Lead the recruitment, induction and supervision of Community Support volunteers.
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Represent IRMO in meetings and events related to community engagement, promoting our services among key stakeholders.
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Maintain accurate and timely records of service users and project activities using IRMO’s monitoring tools and database (Views).
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Record user feedback and complaints.
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Respond promptly and professionally to phone calls, emails, WhatsApp messages, and other enquiries.
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Assist with additional administrative tasks as required.
Access to Health
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Organise and manage drop-in sessions, including initial screenings.
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Deliver specialist information and advice as part of Access to Health initiatives, increasing awareness and accessibility for the community on topics such as cancer screenings, Chagas disease, sexual and reproductive health and vaccination uptake.
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Assist and advocate for community members facing barriers in accessing healthcare.
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Plan, organise and deliver rapid community testing screening sessions and health promotion events, both at IRMO and in external community settings.
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Organise and participate in regular outreach activities to promote Access to Health services and engage community members.
Key Duties & Responsibilities may evolve to meet the changing needs of the organisation and community, requiring flexibility and openness to additional duties as directed by the line manager.
Person specification
E = Essential - D = Desirable
Qualifications, Experience & Knowledge
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At least one year of experience in a similar role (E)
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Experience working or volunteering in the not-for-profit sector (D)
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Experience in managing and motivating volunteers (D)
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Understanding of issues facing the Latin American community in the UK (E)
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Understanding of safeguarding and child protection practices (E)
Skills & Abilities
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Excellent verbal and written communication skills in English and Portuguese (E)
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Good verbal and written communication skills in Spanish (E)
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Ability to communicate in an effective and accessible way with a diverse range of individuals and organisations (E)
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Ability to work with service users in a way that promotes their rights and dignity, while being aware of relevant boundaries (E)
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Ability to interact with service users from all backgrounds in a friendly, approachable and supportive way (E)
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Excellent organisational skills and attention to detail (E)
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Ability to manage own time and workload effectively (E)
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Ability to work independently and as part of a team (E)
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Good IT skills, including experience using Google Workspace applications and databases (E)
Personal Attributes
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Professional, positive and flexible attitude (E)
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Self-motivated and resourceful (E)
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Commitment to the principles of equality, diversity and inclusion (E)
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Commitment to IRMO's vision, mission and values (E)
Other requirements
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Willingness to work occasional evenings and weekends as required (E)
Led by and for the community, we support the development, agency and participation of all Latin Americans and Spanish and Portuguese-speaking migrants
The client requests no contact from agencies or media sales.