Supporter engagement officer jobs in Bermondsey, greater london

What you need to know: 

• Job Title: Community & Support Lead 
• Reports to: Head of Operations 
• Salary: £15,000 (FTE equivalent £35,000) 
• Hours: 15 hours per week, worked flexibly across the week between 7:00am and 7:00pm. Occasional evening and weekend working may be required to support organisational needs, with advance notice provided wherever possible. 
• Location: Fully remote with occasional UK travel 
• Contract Type: Fixed-term 1 year - This post is funded by The National Lottery Community Fund.

About Us 

The Robin Cancer Trust is looking for a Community & Support Lead to help shape and grow the support we provide to people affected by testicular and ovarian germ cell cancers across the UK.  Driven by our community built from lived experience - we support individuals and families navigating diagnosis, treatment, recovery, and life beyond cancer. We connect our community with trusted information, supportive communities, opportunities to share their experiences, and services designed to help them feel informed, empowered and understood. 

We do this by: 

• Connecting people affected by cancer through our community and shared lived experiences. 
• Providing trusted information, signposting and practical support when people need it most. 
• Creating opportunities for patients, families and supporters to help shape our services and future work. 
• Building a community that breaks isolation, starts conversations and reminds people they are not alone. 

Our values: 

• Respect: Not only for the important work we undertake, but also for the people who support our mission. We believe in open, honest and empathetic communication between ourselves and our community. 
• Creativity: We are a small team with a big vision. In order to drive the change we want to see in the world, we must innovate, disrupt and experiment. 
• Trust: We are accountable to each other and our community. We are responsible for upholding these values and the quality of work we undertake and will do so with integrity at all times. 

If our mission, vision and values inspire you and resonate with you, we would love to hear from you. 

About the role

This is a newly redesigned role created following a review of Robin Cancer Trust's support services. 

The Community & Support Lead will play a key role in ensuring that people affected by testicular and ovarian germ cell cancers can access compassionate support, trusted information, meaningful connections and opportunities to shape our future work. 

We particularly welcome applications from nurses and other healthcare professionals who may be looking for a career change, greater flexibility, or an opportunity to use their skills in a non-clinical setting. Whilst this is not a clinical position and does not involve providing medical advice, your understanding of the patient experience, treatment pathways and the emotional impact of a cancer diagnosis would help us deliver high-quality, person-centred support to our community.

This role may particularly appeal to nurses seeking flexible, remote working arrangements, including those looking for school-hours working, a better work-life balance, or an opportunity to continue making a meaningful difference outside of frontline clinical practice. 

Experience in oncology, cancer care, urology, gynaecology, adolescent and young adult services, community nursing or related healthcare settings would be highly valuable. The knowledge, compassion and communication skills developed through supporting patients and families affected by cancer are directly transferable to this role. 

You will be responsible for leading our community and support services, building meaningful relationships with people affected by cancer, and helping us continue to develop services that are shaped by lived experience. 

Our Culture: 

Our culture is the most important thing to us. 

We want someone to join our team with empathy, creativity, versatility and initiative. We are looking for someone who can make this role their own, help shape the future of our support services, and grow alongside the charity as we continue to evolve. 

We are looking for someone who cares deeply about people, is comfortable having meaningful conversations, and is passionate about building communities that make a difference. 

Job Purpose: 

The Community & Support Lead will act as the primary point of contact for Robin Cancer Trust's support services and community activity.

The role will lead the development and delivery of our support offer, including patient enquiries, community engagement, signposting, Thriver Packs, WhatsApp communities, lived experience involvement and service development. 

The role will work closely with the CEO, Head of Operations, Medical Advisory Board and Clinical Advisor to ensure our support services remain compassionate, effective, safe and impactful. 

Key Responsibilities: 

Community Support 

• Respond to support enquiries from patients, families and supporters. 
• Coordinate the delivery of Thriver Packs. 
• Signpost individuals to relevant organisations, services and resources. 
• Maintain accurate support records and impact data. 
• Ensure enquiries are managed professionally and compassionately. 

Community Development 

• Lead and develop the Thriver Community. 
• Manage and moderate Robin Cancer Trust's WhatsApp communities. 
• Build meaningful relationships with people affected by cancer. 
• Create opportunities for lived experience involvement. 
• Recruit, engage and support community volunteers. 

Service Development 

• Identify gaps, opportunities and emerging community needs. 
• Support the development of new support services and wellbeing initiatives. 
• Build relationships with charities, healthcare professionals and support organisations. 
• Contribute to the evaluation and continuous improvement of services. 

Governance & Administration 

• Coordinate Medical Advisory Board meetings and actions. 
• Maintain support service reporting and records. 
• Support safeguarding processes and escalation pathways. 
• Work alongside the Clinical Advisor where specialist support is required. 

 Equal Opportunities: 

Robin Cancer Trust is committed to being an equal opportunity employer. We recruit based upon capability and all applicants will receive consideration for employment without regard to age, disability, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. The Robin Cancer Trust is aware  that we are not as diverse as we want to be, so we are actively searching for people who share our passion for our mission, with different backgrounds, perspectives and experiences, to collectively make a difference. If there is anything we can do to support you during the application or interview process, please let us know and we will do everything we can to ensure you have a positive and comfortable experience. 

About Us

Merstham Community Facility Trust (MCFT) is a community charity based at the heart of Merstham- one of the most deprived areas in Surrey.

We provide a safe, welcoming and inclusive space where residents can connect, access support, learn new skills, and feel part of their community. Our vision is for Merstham to be a place where everyone has the opportunity to thrive.

Our work is shaped by the voices of local people, and we are committed to ensuring that everyone- especially those who may feel excluded or overlooked- can take part and feel a sense of belonging. As a small, dedicated team, we value collaboration, inclusion, and community connection in everything we do.

About the Role

The Community Inclusion & Engagement Officer plays a vital role in ensuring MCFT’s work reaches and reflects the whole community.

You’ll work both within the Hub and out in the community, building trusted relationships with residents, increasing participation, and ensuring our services are inclusive, accessible, and responsive to local needs.

Working closely with colleagues and volunteers, you’ll be a key link between the community and our programmes- helping shape activities, gather insight, and engage those who may face barriers to participation.

This role is ideal for someone who is people-focused, proactive, and passionate about inclusion, and who enjoys working in a visible, community-facing position.

Essential Skills & Experience

• Experience working directly with the public or supporting communities
• Strong communication skills with warmth, empathy, and professionalism
• Ability to build trust and positive relationships with a wide range of people
• Understanding of challenges faced by communities like Merstham
• Strong organisational skills and ability to manage a varied workload
• Ability to work both independently and collaboratively within a small team
• Experience gathering community insight or feedback to inform services
• Confidence using social media to engage communities
• Flexibility to work occasional evenings and weekends
• Commitment to inclusion, accessibility, and community participation

Desirable Skills & Experience

• Experience in community development, outreach, or inclusion-focused roles
• Experience supporting families, young people, or wellbeing initiatives
• Knowledge of local services and community networks
• Experience working with volunteers
• Experience collecting data or contributing to monitoring and evaluation
• Local knowledge of Merstham
• Ability to travel locally (e.g. driving licence or equivalent access)

Why Join MCFT?

• Make a direct and visible difference in your local community
• Build meaningful relationships with residents and partners
• Help shape inclusive, community-led activities and services
• Work as part of a supportive and collaborative team
• Benefit from flexible working arrangements
• Play a key role in creating a more connected and inclusive Merstham

Greenpeace is a movement of people who are passionate about defending the natural world from destruction. Their vision is a world where everyone has equal access to clean air, water, and energy; where the nature we love is protected, precious habitats are restored and communities are united by ambitious climate action.

Greenpeace UK’s mission is to halve emissions and restore biodiversity by the end of this decade in a fair and equitable way. Their three-year plan outlines how Greenpeace UK (GPUK) is going to play a vital role in getting there.

Their recently established Events & Operations hub brings together donor-facing events and the operational systems and processes that underpin high-value fundraising, creating a cohesive function that supports outstanding supporter experiences and sustainable income growth.

We are looking for an organised and proactive Events & Operations Officer to play a key role within this function and deliver the experiences, systems and insight that support Greenpeace UK’s Major Donor, Trusts & Foundations and Legacy fundraising programmes.

This is far from a typical events role. Working closely with the Events & Operations Manager, you will lead on many of the team’s cultivation and stewardship events, creating opportunities for supporters to connect directly with Greenpeace’s mission and impact. You could be coordinating major donor networking events, organising behind-the-scenes briefings with campaigners, delivering legacy stewardship events, supporting unique supporter experiences, or helping to bring prospects together through creative events and workshops.

Alongside event delivery, you will play an equally important role in the operational side of the team. From CRM reporting and data management to process improvement and cross-organisational projects, you will help create the systems and infrastructure that enable fundraisers to spend more time building relationships and securing income.

This role will suit someone who enjoys variety, loves making complex projects run smoothly, and takes genuine satisfaction from both delivering exceptional experiences and improving the processes behind them. It is an opportunity to work closely with an experienced manager, take ownership of significant areas of work, and help shape a function that continues to evolve.

As Events & Operations Officer, you will:

• Lead the delivery of many of Greenpeace UK’s high-value cultivation and stewardship events, taking ownership of planning, logistics, supplier management and on-the-day delivery
• Support a diverse programme of donor events, including networking events, campaign briefings, webinars, roundtables and supporter experiences that bring donors closer to Greenpeace’s work
• Support the delivery of flagship events led by the Events & Operations Manager, helping to create exceptional experiences for major donors, legacy supporters and prospects
• Work across the Key Relationships team to ensure events are embedded within supporter journeys and contribute to engagement, stewardship and income growth
• Design and maintain CRM reports and dashboards, providing fundraisers with the insights they need to manage portfolios, track pipelines and forecast income
• Maintain accurate and compliant CRM records, supporting data integrity, GDPR compliance and effective reporting
• Identify and implement process improvements that help fundraisers spend more time building relationships and less time on administration
• Act as a key operational link with colleagues across Data & Insight, Finance and other teams, helping to improve systems, processes and ways of working
• Support team coordination, planning and cross-organisational projects while contributing to the continued development of the Events & Operations hub

Essential skills and experience:

• Proven success delivering high-value fundraising events, with responsibility for planning, logistics and execution
• Strong experience using CRM databases such as Salesforce, Raiser’s Edge or similar platforms for data entry, reporting, and record maintenance
• Meticulous attention to detail and a commitment to delivering high standards
• Excellent organisational and project management skills, with the ability to manage multiple priorities, coordinate complex logistics and meet deadlines
• Strong stakeholder management and communication skills, with the ability to build effective relationships with colleagues, suppliers and supporters
• A proactive and collaborative approach, with the confidence to identify inefficiencies, improve processes and work effectively across teams
• Clear evidence of working in a values-driven way, demonstrating commitment to collaboration, inclusion, continuous learning and role-modelling organisational values consistent with Greenpeace UK

Desirable, but not essential:

• Experience of both major donor and legacy fundraising events
• Experience contributing to process improvement, systems development or fundraising operations projects

Diversity and Inclusion

Greenpeace UK recognise the value in having a diverse workforce, as well as the importance of creating equal opportunities for all. Applications are welcomed and encouraged from people of all backgrounds.

Applications are particularly encouraged from people of colour, disabled people, and people who identify as working class now or in the past.

Candidates will be selected based on how well they meet the criteria for the role and all applicants will be treated fairly throughout the recruitment process. To find out more, including the many ways that diversity and inclusion is encouraged and promoted at Greenpeace UK, please click here.

If you have any specific requirements which would enable you to participate in the recruitment process more fully, in particular if these relate to a disability or access issue, please contact Laura at QuarterFive as soon as possible. If you require the job pack in a different format, please get in touch and we will happily provide you with one.

Anti-racism and inclusion commitments

Greenpeace UK wants its team to reflect the diversity of the communities it works alongside. It is committed to fairness, inclusion, and challenging discrimination and oppression in all its forms.

The environmental sector still has further to go when it comes to representation. Greenpeace UK has published ambitious race representation targets and, through its Anti Racism Plan, is working proactively to achieve stronger representation of people of colour, particularly within leadership positions.

As part of this commitment, a Guaranteed Interview Scheme (GIS) is being piloted. Greenpeace UK aims to offer an interview to everyone who opts into the scheme and meets the essential criteria. Guaranteed interview applications will be processed by QuarterFive and shared only with the Greenpeace UK recruiting manager and HR team.

If you identify as a person of colour and meet the essential criteria for the role, you can choose to opt in to the Guaranteed Interview Scheme via the screening questions for application via CharityJob. 

Don’t meet every single requirement? Research shows that women and people of colour may hesitate to apply unless they meet every area of the person specification. If you’re excited about this role but don’t meet all the criteria, you are encouraged to apply.

Employee benefits

Employee benefits include: 

• 25 days annual leave for full-time staff, with additional leave accrued according to length of service up to a maximum of 32 days
• Once a month, all Greenpeace staff take an organisational ‘breather’ day where the office closes with no expectations of output on these days
• Office closure normally occurs between Christmas and new year and staff are not required to use annual leave to cover this period
• Employer pension contribution of 8.5% of basic salary, provided employees contribute at least 3%
• Interest free season ticket loan, or a tax efficient bicycle loan
• Life assurance scheme (4 x annual salary)
• Employee Assistance Programme that includes access to free confidential advice with a qualified counsellor

Purpose of the role

Are you passionate about how digital communications can be leveraged to help even more people understand the role and importance of churches and to encourage and support those who are caring for these historic buildings? We are looking for a part-time Communications Officer to join our small Communications Team at the National Churches Trust. You will help plan, write, build and send our regular newsletters, manage our photo library and permissions, and support us in making sure our website is up-to-date, accurate and accessible.

If you are a good communicator and writer, you understand the importance of UX design and supporter journeys, and you want to use your skills to help keep churches open and in use, then this could be the role for you.

Hours of Work: Part-time, 21 hours per week split over three days, working Tuesday, Wednesday and Friday.

Introduction to the National Churches Trust

We want to keep the UK’s wonderful collection of church buildings well maintained, valued and in use. Working on the ground in all four nations, we support churches of all denominations. Our vision is to see open churches thriving at the heart of their communities.

Our mission:

• We Speak Up: churches are valued and supported

• We Build Up: churches are well maintained, adaptable and in good repair

• We Open Up: churches are sustainable, open and welcoming

Our values:

• Being straightforward in responding to others’ needs

• Providing support that makes a difference

• Joining forces to achieve greater impact

• Driving change that brings our vision closer​

Please note, we are not looking for any freelancers to fulfil this role.

For more information, download the job description supporting document. To apply, visit our careers page via the Apply button.

Closing date: Midnight on Sunday, 12 July 2026.

Interviews: Thursday 23 or Friday 24 July 2026 in Westminster, London.

Thank you for your interest in the National Churches Trust and our mission to see open churches thriving at the heart of their communities. We look forward to hearing from you.

About the role

You’ll be responsible for the day-to-day contact with healthcare professionals and NHS Trusts so that breast cancer patients get the right support at the right time. Here for You provides people diagnosed with breast cancer personalised and timely access to all of Breast Cancer Now’s trusted information and specialist support via a single healthcare professional referral.

You’ll build and enhance the relationships we have with NHS Trusts and healthcare professionals so that the referral route to Breast Cancer Now is integrated into their processes and procedures. You’ll also work with colleagues across the support and influencing directorate, as well as contributing to our monthly reporting.

About you

We’re looking for someone with excellent communication and presentation skills, who is comfortable with multi-tasking and being proactive. You’ll be highly organised, with the ability to adapt to changing circumstances.

You’ll be experienced in building positive relationships with colleagues and external partners alike.

Job description and benefits

The job description and our attractive benefits are available for you to download.

Primary location of role and hybrid working

This role can be primarily based in our London or Sheffield office. Our hybrid working model allows you to work up to 3 days per week at home.

The salary range is:

£28,000 to £29,000 per annum if Sheffield based

£30,00 to £31,000 per annum if London based

When applying

We hope you choose to apply for this role. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. 

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who
we support.

Closing date: Friday 3 July 2026, 09.00am

We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.

Interview date: Tuesday 21 July 2026

We are looking for a Supporter Engagement Manager to drive growth in the Individual Giving programme through a mix of acquisition and retention campaigns.

This is a hybrid role with 3 days a week in the North London office. The team can consider 4 or 5 days a week.

The Charity
A warm and collaborative hospice, with offices are in an incredible new purpose built building in a beautiful nature reserve. The team are on site with patients and community they support and it is a warm, collaborative space. The team of 40 raise £4.7m.

The Role
With support from the Head of Supporter Engagement and the Supporter Engagement Officer, you would develop and deliver the annual Individual Giving programme including acquisition and retention activities.

Manage the Door-to-Door Supporter recruitment campaign and the external F2F agency relationship.

Take responsibility for growing the Lotteries programme through a rolling programme of promotions to existing and potential Supporters.

Lead on digital campaigns to recruit and retain new supporters.

With support, produce annual Individual Giving budgets and monitor performance against agreed targets on a rolling basis.

Line manage the Supporter Engagement Officer, who oversees primarily challenge events activities.

The Candidate
Demonstrable experience of successfully managing Individual Giving and Supporter stewardship programmes and budgets.

Demonstrable experience of developing and delivering digital campaigns.

Experience of developing supporter segmentation strategies and working with a CRM.

*Please note applications are being reviewed on a rolling basis.*

The hospice offer fantastic benefits including:
12 weeks full pay, followed by 1 4 weeks half pay. Paternity leave 3 weeks full pay (statutory qualifying & length of service applies). Additionally, paid leave for miscarriage 5 days for the individual or 2 days for a partner.
Salary sacrifice scheme offering the opportunity to purchase a bike and accessories.
Employees with caring responsibilities entitled to 2 days paid carers leave, to support a dependant.
Free local parking, and discounted lunches.
Each employee receives suitable training and development opportunities.
Life Assurance (Death in Service).
Blue Light card offering discounts at various popular brands and stores.
Up to 6% matched pension.

IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

About the role

This role supports the delivery of The Passage’s organisational strategy objective, to build brand awareness, attract new supporters and retain them over time through our digital channels. 

The Digital Acquisition and Supporter Journey Officer will focus on the hands‑on delivery and optimisation of paid digital campaigns, email marketing and digital journeys that introduce new audiences to The Passage, encourage initial engagement, and ongoing relationships with supporters. Working collaboratively with Fundraising and Communications colleagues, the postholder will help to build, test and embed effective approaches to achieve these goals. 

Main duties

Digital Acquisition and Paid Advertising 

• Coordinate the delivery and optimisation of paid digital campaigns across platforms such as Meta and Google to engage and retain supporters in-line with fundraising objectives. 
• Support the delivery of paid activity aimed at raising brand awareness, introducing new audiences to The Passage and strengthening understanding of our work and impact. 
• Work within agreed budgets, monitoring spend and performance and escalating issues as needed. 
• Support campaign testing and learning by trialling audiences, creative and messaging and reporting on results. 
• Work closely with Fundraising and Communications colleagues to ensure paid activity supports wider campaigns, appeals and events. 

Supporter Journeys and Digital Engagement 

• Coordinate the development and improvement of supporter journeys across key digital touchpoints, including email, website journeys, campaign landing pages, sign-up flows and donation journeys, ensuring alignment and integration with relevant internal teams to deliver a seamless end-to-end experience. 
• Identify areas for improvement within existing journeys and support the implementation of agreed changes. 
• Document and maintain clear journey maps and their technical set up, ensuring relevant members of the Fundraising and Communications Team can understand, embed, and apply them consistently across digital touchpoints. 

Email Marketing and Supporter Development 

• Support the planning, creation and scheduling of email campaigns and automated supporter journeys. 
• Use segmentation and basic personalisation to improve relevance and engagement. 
• Assist with testing subject lines, content and timing to support continuous improvement. 

Insight, Analysis and Reporting 

• Continually review and improve the implementation of performance tracking, identifying practical improvements and supporting agreed changes to enhance effectiveness over time. 
• Monitor and collate performance data from digital platforms, analytics tools and CRM reports. 
• Produce regular performance summaries and contribute insights to inform future activity. 
• Support a test‑and‑learn approach by capturing learning and sharing it with colleagues in practical, accessible ways. 

Collaboration and Role Development 

• Support the delivery of coordinated digital activity that balances awareness‑raising, acquisition, and supporter retention objectives. 
• Work collaboratively with Fundraising and Communications colleagues to ensure digital activity is aligned and coordinated, supporting integrated campaign delivery. 
• Share learning and best practice across the team, contributing insights and recommendations to inform continuous improvement and support more effective future activity. 
• Contribute to the development of processes, templates and ways of working as the digital function grows. 
• Keep up-to-date with relevant digital marketing and fundraising trends and tools, sharing learning where appropriate. 

General responsibilities

• Work in conjunction with your Line Manager, to support the ongoing development of the role, ensuring responsibilities remain appropriate to the needs of The Passage. 

• To attend internal and external meetings, training events and briefings as required. 

• To participate in regular supervision and annual appraisals, identifying job‑related development and training needs. 

• To ensure all The Passage policies and procedures are adhered to, particularly those relating to Health and Safety, Code of Practice and Confidentiality. 

• To promote and uphold The Passage’s commitment to equality, diversity and inclusion. 

• To undertake the role in a professional manner, working in accordance with the aims, values and ethos of The Passage. 

• To support at in-person fundraising events, as and when required. 

• Undertake any other duties that may be required which are commensurate with the role.

Experience

The person specification sets out the essential abilities and qualities that will be used in the selection criteria for this post.  When completing your application form, please address criteria E1 to E9 and K1 to K6 demonstrating your experience and knowledge, giving evidence of your experience and abilities.

E1  Experience working in a digital marketing, digital fundraising or supporter engagement role.

E2 Experience supporting or coordinating paid digital advertising campaigns.

E3 Experience contributing to the development or improvement of digital supporter or customer journeys.

E4 Experience supporting email marketing activity, including segmentation and scheduling.

E5  Experience supporting the implementation or use of digital tracking, analytics or measurement tools (e.g. GA4, platform pixels) to monitor campaign or journey performance. 

E6 Experience working with performance data and basic analytics.

E7 Experience testing and optimising digital content, campaigns or journeys.

E8   Experience working collaboratively with colleagues across teams. 

E9  Experience working in the charity or not‑for‑profit sector is desirable but not essential. 

Above all we are looking for inspiring and committed individuals who have a genuine desire to support people, and to help them to rebuild their lives.

Knowledge

K1 Knowledge of digital acquisition principles and paid advertising platforms (e.g. Meta, Google)

K2 Knowledge of email marketing tools and CRM systems, with a willingness to learn.

K3 Understanding of digital analytics and performance measurement.

K4 Understanding of how to prioritise tasks and manage competing deadlines.

K5  Understanding of inclusive and supporter‑focused communication. 

K6  Understanding of how insight and testing can be used to improve digital outcomes.

As a Vincentian organisation, The Passage strives to be inclusive; encompassing a diverse and rich culture from within our members, clients, volunteers and staff. This approach is reflected in our core values and it is important that all staff have respect for this.

Supporter Services Officer

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

About the Role

We're looking for a passionate and organised Supporter Services Officer to join our Fundraising and Marketing team! This is a full time, permanent role based in London on a hybrid vacancy.

This is a varied and rewarding role where you'll be the first point of contact for many of our supporters, helping to ensure they feel valued, informed and connected to our work. You'll handle supporter enquiries, process donations, maintain accurate records, and work closely with colleagues across the organisation to deliver an outstanding supporter experience.

Key Responsibilities

Delivering Excellent Supporter Care

• Act as the first point of contact for supporter and customer enquiries via phone, email and post.
• Deliver a friendly, professional and responsive service to supporters and prospective supporters.
• Record supporter interactions accurately and ensure enquiries are resolved within agreed timescales.
• Support colleagues to maintain consistently high standards of supporter care.

Gift Processing and Database Management

• Process donations, direct debits, legacy income, cash and cheque payments accurately and efficiently.
• Maintain supporter records using Microsoft Dynamics CRM.
• Support Gift Aid processing and ensure data quality standards are maintained.
• Work closely with colleagues to ensure fundraising data is recorded accurately.

Building Relationships Across Sense

• Develop strong relationships with colleagues across Fundraising and Marketing and the wider organisation.
• Share supporter feedback to help improve campaigns, communications and supporter journeys.
• Support the development and improvement of processes, procedures and reporting.
• Assist with projects and initiatives that enhance supporter engagement and service delivery.

About You

We're looking for someone who is passionate about delivering excellent customer service and enjoys building positive relationships.

You'll have:

• Experience working in a busy customer service, supporter care or fundraising environment.
• Experience handling sensitive or complex enquiries professionally and confidently.
• Experience using a CRM database such as Microsoft Dynamics.
• Strong administrative and organisational skills with excellent attention to detail.
• Excellent written and verbal communication skills.
• Strong IT skills, including Microsoft Word, Excel and Outlook.
• A proactive and collaborative approach to work.
• A commitment to inclusion, diversity and the values of Sense.

Experience within a charity fundraising environment would be advantageous.

Why Join Sense?

At Sense, you'll be part of a supportive and collaborative team that is passionate about making a difference. We offer opportunities for learning and development, flexible working arrangements, and the chance to contribute to life-changing work that supports disabled people with complex needs across the UK.

If you're passionate about delivering outstanding supporter experiences and want to play a vital role in helping Sense achieve its mission, we'd love to hear from you.

Our values

Our values shape the way we behave and work alongside disabled people with complex needs to break down barriers. 

• We're creating change
• We're always learning
• We're better together

To apply

Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly.  We would recommend that you read the job description and person specification before applying.

Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.

No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role.

Sense is here to break down barriers alongside disabled people with complex needs. That's why we're committed to increasing the number of disabled people working across our organisation and creating an environment where everyone can thrive.

We actively encourage disabled people to apply for our vacancies and believe that a diverse range of perspectives, experiences and talents makes us stronger.

We know there's always more we can do to become a truly inclusive employer, and we're working together to achieve that. Join us and help create the change thousands of disabled people with complex needs and families told us they want to see: a world without limits.

If you need us to adjust our recruitment process to help you access our vacancies, then please get in touch with a member of the talent acquisition team. We are a Disability Confident Leader and commit to interviewing disabled people who meet the minimum criteria for a role. More information on this can be found here Our commitment as an employer | Sense Careers

Are you keen on bringing our organisation’s voice to life? We are hiring an Internal Communications and Engagement Officer who will create compelling, high-impact communications that keep colleagues informed, connected, and inspired on an 18-month Fixed Term Contract basis.

You will work closely with the Internal Communications Manager, collaborating across global teams to deliver meaningful messaging, support key initiatives, and strengthen a culture of inclusion. The role contributes to fostering staff engagement and inclusion across our global organisation, including supporting office-level communications in London and internal change initiatives.

Important dates to Note: Applications close on 13 July 2026 and if you are requested to submit additional information, the deadline to have this submitted is the 16th of July for your application to be fully considered. Please also remember to check our recruitment process section at the bottom of the advert to get acquainted with our recruitment process for this role.

Key Responsibilities

• Produce and manage the weekly all-staff newsletter, proactively sourcing and coordinating content across teams and locations, thinking creatively about content presentation, and managing sign-off from the Internal Communications Manager and other stakeholders.
• Produce, manage and actively participate in all-staff communication moments, including our monthly all-staff meeting, including agendas, speaker coordination, and logistics. 
• Act as the focal point for London office internal communications, proactively coordinating local messaging, office-wide meetings, and aligning office updates with wider organisational communications.

See the job description for a full list of duties for this role.

Skills, Knowledge & Expertise

• Experience producing written content for internal audiences (e.g. newsletters, intranet content).
• Experience supporting or delivering internal communications (essential) in a complex or global organisation (desirable).
• Strong written communication skills, with the ability to write clearly, concisely and adapt messaging for different internal audiences paying particular attention to equity, diversity and inclusive practices
• Confident communicator, comfortable presenting and speaking in front of internal audiences and facilitating discussions (essential).

See the job description for a full list of duties for this role.

Job Benefits

Flexible working:  We are proud to be a Flexa accredited Employer. Visit our Flexa Employer page for more information on our approach to flexible working. Our flexible working policy allows our people the choice to decide to work from home/another location in the country where their contract of employment is issued for 80% of their month, with the other 20% of their month being office-based. See our benefits page for more: Benefits | ClientEarth Careers as well as our flexible working FAQ.
 

ClientEarth values diversity and inclusion and the benefits this brings. We aim to appoint the most suitable candidate at all times and welcome applications from people from all different backgrounds. See our Equity, Diversity and Inclusion (EDI) at ClientEarth | ClientEarth journey page for more.

Please note that ClientEarth is only able to employ those who have the pre-existing legal right to work in the UK.
 

ClientEarth is not a law firm and does not provide legal advice or legal services to third parties.

About the role

The engagement directorate is responsible for growing awareness, trust and engagement with Breast Cancer Now - so more people get support and give support. It leads the £47m we raise annually today and our ambition to grow this to £69m by 2029/30, alongside a new £60m Campaign.

At the heart of this is a focus on relationships - using data and insight to create meaningful experiences that inspire people to give their time, money and voice. Within this, the insight & experience function sits in the high value intelligence & experience team, supporting our high value partnerships and campaign ambitions. With a focus on more holistic, supporter-led engagement, this role will help strengthen how we understand, engage and inspire high value supporters.

Working closely with the senior high value insight & experience manager, the high value insight & experience manager will help develop a consistent approach to gathering and using insight, shaping engagement across both everyday activity and campaign delivery. The role will collaborate across teams to ensure supporter-facing activity is aligned, high quality and insight-led.

The high value insight & experience manager will play a hands-on role in delivering cultivation, stewardship and recognition activity - supporting events, experiences, communications and key supporter touchpoints. This includes developing a strong suite of engagement opportunities for high value audiences and helping ensure supporters feel valued, recognised and connected to the impact of their support.

About you

You’re an insight-led and collaborative individual who is motivated by understanding supporters and enhancing their experience. You enjoy being part of a team and working across a range of activities, supporting colleagues to deliver joined-up, high-quality engagement.

You build strong relationships and work confidently across teams to ensure activity is aligned and supporter focused. Organised and proactive, you’re comfortable managing multiple priorities and maintaining a high standard across everything you deliver.

You’re driven to turn insight into action - helping to shape communications, events and experiences that inspire high value supporters, making them feel valued, recognised and connected to the impact of their support.

Job description and benefits

The job description and our attractive benefits are available for you to download.

Primary location of role and hybrid working

This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.

The salary range is:

£40,000 to £44,000 per annum London based  

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact the Breast Cancer Now recruitment team

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who
we support.

We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.

Closing date Friday 3 July 2026 9am

Interview date  week commencing 13 July 2026

This is an exciting opportunity to play a pivotal role in growing a major donor programme that directly supports life-changing eye care services in the Holy Land. You will work closely with the Executive Director, UK (EDUK) and senior leadership, including the CEO and Trustees, to contribute to the long-term sustainability of a respected and impactful international charity.

As part of a small, ambitious and collaborative UK team, you will play a major role in shaping and developing the major donor programme, building meaningful relationships with supporters and seeing the tangible impact of your work on patients and communities.

The St John of Jerusalem Eye Hospital Group (SJEHG) is a UK-registered charity delivering expert eye care to the people of the Holy Land, regardless of ethnicity, religion or ability to pay. It operates through two locally-registered charities to provide services in East Jerusalem, the West Bank and Gaza.

The Senior Legacy Officer will lead the delivery and development of St Luke’s legacy fundraising programme, taking ownership of one of the hospice’s most critical income streams. Reporting to the Head of Public Fundraising, the role will focus exclusively on growing legacy income through strategic marketing, supporter engagement and stewardship, pipeline development and internal advocacy. The post holder will be responsible for the day-to-day management and continuous improvement of the legacy programme, using insight and best practice to maximise long-term income while delivering an outstanding supporter experience.

What you’ll be doing:

• Leading and developing St Luke’s legacy fundraising programme
• Planning and delivering multi-channel legacy campaigns
• Managing Free Will Writing initiatives and legacy events
• Building strong relationships with legacy supporters, pledgers and professional partners
• Developing engaging supporter journeys and stewardship communications
• Monitoring pipelines, income forecasts and campaign performance
• Acting as an internal advocate for legacy giving across the organisation
• Ensuring all activity complies with fundraising regulations and GDPR

We’re looking for someone who brings:

• Experience in legacy fundraising, direct marketing or supporter led fundraising
• Excellent relationship building and communication skills
• Strong copywriting and storytelling ability
• Confidence using CRM systems, data and reporting tools
• Strong project management and organisational skills
• Sensitivity and empathy when working with donors and bereaved families
• Knowledge of fundraising regulations and data protection requirements
• A relevant fundraising or marketing qualification is desirable but not essential.

We're hiring: Senior Campaigns and Digital Engagement Officer

• Salary: £34,000 - £37,000 FTE (depending on experience)

• Hours: Full-time (37.5 hours per week) or part-time, with flexibility for an exceptional candidate

• Contract: 12 months fixed-term (with a view to extend subject to funding)

• Location: London hybrid (with remote-only options for an exceptional candidate)

• Closing Date: Sunday, 5th July

The Work Rights Centre is a progressive, rapidly growing charity dedicated to helping migrants and disadvantaged Britons access employment justice and improve their social mobility. We combine life-changing frontline legal advice with systems change work, and today we are launching a new chapter.

About the role

We are looking for a Senior Campaigns and Digital Engagement Officer to bridge the gap between our work and the general public. You will be the engine that converts our legal wins and policy change ambitions into a public movement, mobilising our supporters to show up, speak up, and financially support our mission.

Key responsibilities include:

• Campaign development: Lead the creation of digital journeys that take supporters from casual followers to active participants (signing petitions, emailing MPs, and donating).

• Supporter engagement: Manage and segment our newsletter community, create high-performing content, and launch our first regular monthly giving programme.

• Digital optimisation: Use data (Mailchimp, Google Analytics) to track ROI, optimize website "Action" pages, and ensure a frictionless, mobile-first donation experience.

• Strategic growth: Contribute to the wider development of the charity, including our business planning and stakeholder relationships.

This role is fixed-term because this is the first time we are developing this work, with support from a restricted, time-limited grant. If by the end of the first year it is clear that the role brings significant value to the charity, we will be looking to secure alternative funding and extend the contract.

What we're looking for 

This is an ideal opportunity for a marketing or communications professional who is creative, strategic, and confident in their ability to grow communities. We are looking for someone with:

• Experience: At least 3 years in marketing or campaigning, with a proven track record of driving digital actions, building communities, or hit fundraising targets.

• Tech savvy: Confidence mapping user journeys, segmenting audiences, and using data to iterate digital strategy.

• Communication: Exceptional copywriting skills with the ability to translate complex policy or legal concepts into compelling, human stories.

• Mindset: A fundraising growth mindset, a proactive attitude, and a deep commitment to migrant rights and economic justice.

• Desirable: Lived or learned experience of the issues facing vulnerable migrants, or knowledge of a language other than English.

Even if you don’t tick every single box, if you share our values and trust your ability to make a positive contribution, we highly encourage you to apply.

Why join us?

• Generous leave: 32 days annual leave (28 days + Birthday Off + 3 days Christmas closure).

• Great benefits: 5% employer pension contribution, 20 weeks enhanced parental pay, and enhanced sick pay (up to 28 days).

• Growth & learning: A dedicated professional training budget to help you upskill.

About the role

We’re seeking a senior media and PR officer – policy, campaigns and public health to join our talented and ambitious media and PR team for six months. Supporting the delivery of annual media plans for these areas of work, you’ll leverage our position as leading experts on breast cancer to secure media profile that increases our influence, engagement and support among target audiences, championing the needs of people affected by breast cancer, engaging key policy decision-makers and the NHS through our change-making campaigns and calls to action, and communicating our vital breast health awareness and health information and messaging to key stakeholders and the public to help make change happen now.

This role is a fixed term contract until end of February 2027.
 
About you 

You’ll be great at building trusted and influential relationships across internal and external contacts up to a senior level including colleagues, journalists, contacts at stakeholder organisations (such as NHS and NICE), people affected by breast cancer who support our work, and celebrities and influencers who support Breast Cancer Now. 

With an understanding and passion for policy, campaigns, and public health you’ll draw on your experience of working across health communications and/or media/PR environments to digest and distil complex and sensitive information into compelling media copy, with an eye for spotting proactive and reactive media opportunities to secure impactful profile.

Used to working in a fast-moving environment, you’ll work at pace without compromising quality of work and working closely with the senior media and PR manager – policy, campaigns and public health to effectively handle multiple tasks and meet deadlines to amplify the charity’s share of voice as a determined leader, driving progress and changing the future for anyone affected by breast cancer.

Effective at working independently, you’ll also be a team player who works closely with and contributes to the wider success of the media and PR team.

Job description and benefits

The job description and our attractive benefits are available for you to download.

Primary location of role and hybrid working

This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.

When applying 

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria.

If you’ve any immediate questions please contact us. 

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who 
we support.

We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.

Closing date Friday 3 July 2026 9am
Interview dates Wednesday 15 and Thursday 16 July 2026