Supporter service manager jobs in Leeds

About us

Our purpose is simple: to save lives at sea. 24 hours a day, every day, RNLI lifesavers are ready to launch to the rescue. We're looking for a Face-to-Face Fundraising Experience Manager to join our large, award-winning in-house Face to Face Fundraising Team. This role supports the RNLI by attracting, developing and retaining talented face to face fundraising professionals who inspire long-term support for the charity, helping to generate the income needed to save lives at sea.

Some of the benefits:

• Flexible working
• 26 days' annual leave plus Bank Holidays
• Competitive pension scheme
• Life assurance
• Health Cash Plan option

Your role

As a Face-to-Face Fundraising Experience Manager, you will focus on the following areas:

• Leading the development and continuous improvement of the face-to-face fundraiser experience, including recruitment, induction, learning and development programmes.
• Driving colleague engagement, recognition, culture and retention initiatives that support high-performing teams across the UK and Ireland.
• Working with Recruitment, Learning & Development, Marketing and People teams to attract, develop and retain talented fundraisers and managers.
• Using colleague feedback, performance data and operational insight to identify opportunities and drive continuous improvement.
• Leading people-related projects, service improvements and change initiatives that strengthen the sustainability and effectiveness of the Face-to-Face Fundraising programme.

About you

You'll have a strong understanding of face-to-face fundraising and the challenges of supporting geographically dispersed teams. You'll recognise the importance of recruitment, development and engagement in driving performance and creating a positive colleague experience. You'll enjoy building relationships, collaborating with a wide range of stakeholders and using insight, innovation and practical problem-solving to deliver meaningful improvements.

To be considered as our Face-to-Face Fundraising Experience Manager, you'll need:

• Significant experience within face-to-face fundraising field operations, including knowledge of fundraising regulation and best practice.
• Experience leading operational improvement, service development or change initiatives that have delivered measurable outcomes.
• Experience coordinating activities across multiple teams and stakeholders to achieve shared objectives.
• Strong understanding of the factors that drive operational performance, service sustainability and team effectiveness.
• Experience using data, insight and feedback to inform decision-making and continuous improvement.

Other organisations may call this role:

People Experience Manager, Fundraising Development Manager, Learning and Development Manager, Recruitment and Development Manager, Talent Development Manager, Workforce Development Manager or Colleague Experience Manager.

This post requires a valid driving licence.

So, as a Face-to-Face Fundraising Experience Manager, you will be passionate about developing people, improving colleague experiences and helping teams perform at their best.

If you're resilient, adaptable and motivated by creating an environment where face to face fundraisers can thrive while supporting the RNLI's aim of saving lives at sea, this could be the role for you. Please visit our jobs page and apply today!

Closing date: 30 August 2026.

Interview date: w/c 7 September 2026 (on Teams).

The RNLI is committed to safeguarding; protecting a person’s health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).

Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.

Are you ready to take the next step into a senior leadership role and shape the future of dementia services across Humber and North Yorkshire?

This is a high impact leadership opportunity to lead the delivery and ongoing development of our dementia support services across diverse and largely rural counties.

You will play a critical role in ensuring people affected by dementia receive high quality, accessible and person-centred support, by expertly managing the delivery of a number of service contracts. You will be familiar with working within the Health and Social Care landscape and the challenges that people with dementia face regarding access to diagnosis, appropriate care and support and being afforded the opportunity to face dementia on their terms.

As Local Services Manager, you’ll provide visible, values driven leadership to your team and professional partners, driving performance, championing compliance, strengthening relationships, and identifying opportunities to continually improve outcomes.

This is a homebased role with regular travel across Humber and North Yorkshire. Due to the geography of the area, access to a vehicle is essential and mileage claims will be paid from the Humber and North Yorkshire border.

Whilst the role is based within Humber and North Yorkshire and there will be opportunities to work collaboratively across this wider area, supporting regional service development, you will be responsible and accountable for the delivery of specific service delivery within a smaller geographical area

You will work closely with fellow Local Services Managers and contribute to the North East, Yorkshire and East Midlands Regional Management Team, giving you exposure to wider strategic leadership and development opportunities.

This role is particularly suited to internal candidates who are ready to step into leadership, build on their experience, and broaden their impact.

About you

You will have:

- Experience in successfully managing and supporting service delivery, ideally within health, social care or community settings or transferable experience from related sectors.
- Experience in leading geographically dispersed, community-based teams and managing contracts, with a focus on quality and safe delivery of a high performing service.
- You will be confident using IT systems and managing and reviewing information through computerised recording systems. You will also be able to confidently navigate relationships through virtual means, including Teams.
- Passionate about continually improving services for people affected by dementia and informed by their experiences. You will be committed to our values and have a focus on meeting the needs of the diverse communities of Humber and North Yorkshire, driving forward equity and accessibility within our services and within our teams.
- Comfortable working independently and collaboratively across directorates within our organisation ensuring everything that we do makes a difference to people affected by dementia.
- Have organisational and relationship-building skills, with the ability to engage stakeholders and monitor performance.
- Be able to travel regularly across Humber and North Yorkshire maintaining a strong local presence.

Please don’t be put off from applying if you don’t meet every single requirement listed. We recognise the value of transferable skills and lived experience, and we’re keen to hear from candidates who can demonstrate potential, capability and a willingness to learn.

Key Responsibilities:

- Providing strategic leadership of contract delivery, ensuring performance, quality, and compliance
- Lead, support, and develop a team of Dementia Advisers and volunteers, creating a high-performing, engaged, and inclusive team culture
- Provide coaching, guidance, and performance management to enable individuals and the wider team to succeed.
- Collaborating with fellow Local Services Managers to provide cohesive leadership across the region to ensure seamless delivery. You will also be part of the North East, Yorkshire and East Midlands Regional Management Team, with occasional face to face meetings outside of the immediate area.
- You will share responsibility for quality monitoring, performance and team culture of the North East, Yorkshire and East Midlands team.
- Building relationships with local authorities, the health board, and pathway partners, including presenting to diverse audiences and advocating for people with dementia and the service. This may also include occasional requests for media interviews.
- Identifying opportunities to strengthen services and improve outcomes for people affected by dementia.

Interviews for this role have been provisionally scheduled to take place over Teams 7th & 8th Sept.

About Alzheimer's Society

Dementia is the UK's biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer's Society, we're the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we're working towards a world where dementia no longer devastates lives.

Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.

Our commitment to Equity, Diversity, Inclusion & Belonging

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.

Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people.

Our hiring process

During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply.

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.

We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.

We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a Criminal Record Check at the relevant level. You can read more information via our Website.

Giving back to you

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.

You can also visit our Working for Us pages, which give you more information about what it's like to be an employee at the Society.

This is a flexible, relationship-led role for someone who loves being out in the community, opening doors, inspiring supporters and turning local goodwill into long-term income to support seriously ill children and their families.

We are looking for an ambitious, energetic and relationship-focused Regional Community Fundraiser to join our fundraising team and grow sustainable support across Sussex. Working from home and spending significant time within your region, you will act as the face of the charity locally, engaging individuals, community groups, schools, local businesses and volunteers.

The Communications Manager provides operational leadership for CLAPA's communications delivery, ensuring communications and marketing activity is effectively planned, prioritised and delivered in support of the charity's strategic objectives. 

Reporting to the Head of Communications and Marketing, the postholder is responsible for translating the communications strategy into coordinated day-to-day delivery. They will oversee the planning, scheduling and operational management of communications activity across the organisation, ensuring work is appropriately prioritised, resources are allocated effectively and projects are delivered to a consistently high standard. 

The role directly manages CLAPA's Communications Officers, embedding effective planning, briefing and workflow processes that enable the team to deliver proactive, creative and high-quality communications.

Acting as the primary operational lead for communications delivery, the postholder will ensure colleagues across CLAPA receive responsive, well-planned communications support while maintaining clear priorities and protecting the team's capacity to deliver its best work. 

If you think you have the talent, passion and experience to help us ensure we can always meet the needs of the community we serve, we want to hear from you.

059 Development Product Executive

Reporting to: Products Manager
Hours: Full Time (35 hours per week)
Key Relationships: Products Manager, Stewardship Manager, Fundraising Lead, Director of Development, CEO, COO, Trustees, External Partners
Location: Remote Working, with national travel requirements for meetings, events and collaboration.

OVERALL PURPOSE

To support the Products Manager in the development, delivery and administration of innovative fundraising products and initiatives that generate income for NHS Charities Together whilst helping NHS charities increase their own fundraising income.

The Development Product Executive will play a key role in coordinating fundraising products including the lottery programme, the National Legacy Campaign, , fundraising toolkits and collective fundraising initiatives. The role will help ensure products are delivered effectively, members receive excellent support and product performance is monitored to drive continuous improvement.

Working collaboratively across the Development team, the Development Product Executive will help deliver high-quality fundraising products that are accessible, scalable and responsive to the needs of NHS charities.

KEY RESPONSIBILITIES

The main duties and responsibilities of the role holder are as outlined below:

Product Delivery & Development

• Support the Products Manager with the delivery and ongoing development of fundraising products, campaigns and initiatives for NHS charities.
• Support the administration and delivery of the lottery programme, including member onboarding, supplier liaison, reporting and responding to enquiries. The role will support NHS charities to recruit players to the lottery, so experience of engaging and growing membership or supporter bases, and understanding recruitment journeys, would be beneficial.
• Assist in developing, testing and evaluating new fundraising products and pilot initiatives.
• Produce and maintain fundraising toolkits, guidance documents, templates and other supporting resources.
• Coordinate timelines, project plans and actions to ensure fundraising products are delivered to schedule.
• Support the creation and delivery of collective fundraising initiatives that enable NHS charities to collaborate and maximise fundraising opportunities.

Member Support & Collaboration

• Act as a first point of contact for member charities with queries relating to fundraising products and initiatives.
• Build positive relationships with NHS charities, understanding their needs and supporting successful implementation of fundraising products.
• Coordinate member communications relating to fundraising products, campaigns and opportunities.
• Support the delivery of webinars, workshops and member events, including preparing materials, managing registrations and following up with attendees.
• Gather feedback from member charities and supporters to inform future product development and improvements.
• Support the delivery of consultancy projects where required.

Product Administration & Performance

• Maintain accurate project documentation, timelines, budgets and performance records.
• Collate income, participation and engagement data across fundraising products.
• Produce regular reports and dashboards to monitor product performance and support evaluation.
• Assist in monitoring budgets, expenditure and income against forecasts.
• Maintain accurate records on Raiser's Edge and other systems in line with GDPR and organisational policies.
• Support supplier administration, including raising purchase orders, processing invoices and monitoring contracts where required.

Marketing & Communications

• Work collaboratively with the Communications Team to develop and schedule marketing materials that promote fundraising products.
• Coordinate the production of product resources, case studies and promotional content.
• Identify member success stories and examples of best practice to share across the NHS charity network.
• Support campaigns that encourage member engagement and product participation.

Innovation & Continuous Improvement

• Monitor fundraising trends, emerging products and sector developments to identify new opportunities.
• Support the testing and evaluation of new fundraising ideas and product improvements.
• Assist with gathering insight and learning from product pilots to improve future delivery.
• Contribute ideas that improve efficiency, supporter experience and member engagement.

Cross-Team Collaboration

• Work closely with colleagues across the Development Team to ensure fundraising products complement wider fundraising activity.
• Collaborate with Data & Systems and Business Support teams to ensure effective administration and reporting.
• Support wider fundraising activity, including events and campaigns, where required.
• Contribute positively to team meetings, planning sessions and organisational projects.

Other Duties

• Visibly live NHS Charities Together's values, including our commitment to diversity and inclusion.
• Carry out duties in accordance with NHS Charities Together's Health & Safety policies and procedures.
• Work flexibly, prioritising workload and supporting colleagues across the organisation as required.
• Adhere to relevant legislation, fundraising regulation, GDPR and organisational policies and procedures.
• Maintain confidentiality and handle sensitive information appropriately.

This is not meant to be an exhaustive list of duties. Flexibility is required and the post holder will be expected to undertake other duties appropriate to the role and within their skills and experience when reasonably requested.

Competencies

Teamwork – 'One Charity', working within and across teams

• Collaborates effectively across teams to ensure fundraising products are successfully delivered and continuously improved.

Building trust and respect – listen, feedback and learn

• Builds positive relationships with NHS charities, suppliers and colleagues through responsive communication and a collaborative approach.

Responsibility – owning your part in our success

• Takes ownership of product administration, project coordination and delivery to ensure high-quality outcomes. Demonstrates excellent attention to detail and follows through on commitments.

Professionalism – creating an environment to achieve success

• Organises work effectively, manages competing priorities and maintains accurate records and reporting. Upholds fundraising regulations and organisational standards.

Stakeholder focus – understanding the needs of our stakeholders

• Provides excellent support to member charities, ensuring fundraising products are practical, accessible and responsive to their needs.

Acumen – sound decision-making

• Uses data, feedback and learning to improve product delivery and identify opportunities for innovation and continuous improvement.

PERSON SPECIFICATION

Knowledge, Skills and Experience

Essential

• Experience working within a fundraising, marketing or project coordination role
• Experience coordinating projects or campaigns involving multiple stakeholders
• Excellent organisational skills with the ability to manage multiple priorities
• Strong written and verbal communication skills
• Experience producing reports and analysing performance data
• Strong IT skills including Microsoft Office, particularly Excel
• Experience maintaining databases or CRM systems
• Excellent attention to detail and administrative skills
• Strong relationship-building and stakeholder management skills
• Ability to work independently and collaboratively as part of a team

Desirable

• Membership or subscription recruitment experience, particularly involving acquisition campaigns or supporter recruitment, would be advantageous.
• Experience supporting fundraising campaigns or products
• Knowledge of fundraising products including lotteries, legacy fundraising or individual giving
• Experience developing toolkits, guidance or fundraising resources
• Experience working with external suppliers or agencies
• Knowledge of fundraising regulation, GDPR and charity sector best practice
• Experience using Raiser's Edge or another fundraising CRM
• Understanding of NHS charities or the wider health charity sector

Remote (Surrey and surrounding areas) | 18 – 24 hours

£27,500 pro rata | Flexible working | Real impact

Are you kind, caring and professional – the sort of person who listens deeply, holds space for others, and wants to make a real difference?

At Jigsaw South East, we support children and young people who are facing or coping with the death of a loved one. We’re looking for a compassionate and confident Grief Support Worker to join our small, dedicated team.

In this role, you’ll:

• Support families one-to-one and in groups, both pre- and post-bereavement
• Hold meaningful (and sometimes tough) conversations with warmth and sensitivity
• Help children feel less alone in their grief, and families feel more connected
• Contribute to our PIECES group programme, helpline, and referral process

This isn’t just a job, it’s a chance to walk alongside people at one of the hardest points in their lives and offer light, steadiness and support.

We’re looking for someone who brings:

• A warm, person-centred approach
• Experience working with children and families
• Emotional resilience and a strong sense of purpose
• The ability to travel across Surrey and attend some evening/weekend sessions

We offer:

• Flexible working
• TOIL and supervision
• Ongoing training and personal growth
• A supportive, values-led team who genuinely care

If you believe in the power of kindness and want to help children feel seen, safe and supported, we’d love to hear from you.

View our recruitment pack for more information including a full job description and person specification:

Bid & Proposal Manager

Location: London

Salary: £44,000 - £48,000 per annum

Vacancy Type: Permanent, Full Time

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'. We achieve this in two ways. First we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

Job Description

As a Bid and Proposal Manager, you will play a pivotal role in securing funding that enables Catch22 to deliver life-changing services across the UK. Working within a high-performing and collaborative Business Development team, you will lead the development of major public sector and grant funding opportunities, shaping innovative solutions that respond to complex social challenges and drive sustainable organisational growth.

This is an exciting opportunity to work at the heart of strategic growth, influencing service design, developing partnerships, and leading bids that have a direct impact on the communities we serve. You'll take ownership of high-profile opportunities while collaborating with colleagues across the organisation to maximise our success.

Your responsibilities will include:

· Leading complex public sector bids and grant funding proposals from assessment through to submission, securing significant income and strategic growth opportunities for Catch22.

· Managing end-to-end bid and proposal processes, delivering high-quality, compliant submissions within tight timescales and governance requirements.

· Developing compelling, high-scoring bid content and innovative, outcomes-focused solutions that respond effectively to commissioner and funder requirements.

· Bringing together operational leaders, external partners and subject matter experts to create credible, deliverable and commercially competitive service models.

· Conducting competitor analysis and bid strategy development to inform bid decisions and maximise win rates.

· Building and managing delivery partnerships that strengthen proposals, enhance service quality and deliver value for Catch22.

· Providing leadership and assurance throughout the bid lifecycle, ensuring effective governance, compliance and proactive risk management.

· Contributing to a culture of continuous improvement, championing innovation and adopting new approaches and technologies that enhance bid quality and team effectiveness.

Qualifications

We are looking for highly motivated, results-driven professional who brings:

· Proven experience leading successful high-value or complex bids, proposals or projects.

· Exceptional writing, communication and stakeholder engagement skills.

· A track record of securing six-figure public sector contracts and/or grant funding.

· Experience developing service solutions and funding propositions with operational teams, partners and stakeholders, including facilitating workshops.

· Strong commercial awareness and a good understanding of the business development lifecycle.

· Knowledge of one or more of Catch22's core service areas, including education, justice, employability, health, or victims and exploitation services.

· Confidence using technology, CRM systems and data to improve performance and effectiveness.

· An undergraduate degree, project management qualification, or equivalent relevant experience.

· A commitment to inclusion, equity and belonging, fostering positive and respectful working relationships.

· Willingness to travel across the UK to engage with colleagues, partners, commissioners and sector stakeholders.

Additional Information

Flexibility: Fully remote role (UK based), or with access to our central London office
Application Deadline:  Wednesday 26th August 2026
Interviews: Thursday 10th and Friday 11th September

Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised.

We aim to review applications as quickly as possible. However, due to the volume of interest we receive, we may not be able to contact all applicants individually. If you have not heard from us within two weeks of the closing date, please assume that your application has not been successful this time.

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.

To Apply

If you feel you are a suitable candidate and would like to work for Catch22, please do not hesitate to click apply. 

The Charity and The Vision.   

Scotty’s Little Soldiers is a UK-based charity dedicated to supporting military children and young people (0 to 25 years) who have experienced the death of a parent who served in the British Armed Forces. Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity offers a unique blend of emotional, practical, and educational support to over 800 young people.  We are currently embarking on an exciting journey which will see the charity evolve to support anyone affected by a military-connected bereavement and ultimately empower a community of more than 25,000 bereaved individuals and their families by 2035. 

We are proud of our vibrant, non-traditional culture, which puts the needs of the bereaved military community at the heart of everything we do. We embrace innovative approaches, are committed to creating smiles and believe in the power of community, resilience, and connection.   

Scotty’s is seeking an experienced bereavement counsellor, with a strong focus on Scotty’s adult community, to join our small but effective team. The role involves supporting adults, and also children and young people affected by bereavement, which may include death in service, illness, or suicide. 

We want everyone affected by military connected bereavement to have: 

• Access to the very best emotional health and wellbeing support.   

• Outstanding development opportunities.   

• The chance to smile again.  

• Confidence and clarity in navigating their entitlements. 

We call these our Promises. Our promises align with our four programmes: START, SMILES, STRIDES and SUPPORT.

• The START Programme ensures that there is a single point of contact for adults who need to gain confidence and clarity in navigating their entitlements following a bereavement. 

• The SMILES Programme provides children and adults with the chance to smile again.

• The STRIDES Programme provides children with outstanding development opportunities.

• The SUPPORT Programme provides the very best emotional health and wellbeing support to children and adults who are struggling to cope following a bereavement.

Our Bereavement Counsellor will be a valuable member of the SUPPORT Programme, delivering online 1:1 and group support to those who need it most.But all four programmes work closely together (we call this the Families team).

Role Mission:

The Scotty’s Bereavement Counsellor will work with our adults, children and families who are struggling with their grief to help them understand their feelings, develop coping skills and build their new life. 

This role will be accountable for: 

Providing emotional support, counselling and therapeutic interventions to individuals and families coping with grief and loss. The role involves working compassionately and ethically with anyone affected by military connected bereavement, helping them process their emotions and find ways to adjust to life after a loss.

The Bereavement Counsellor will work collaboratively with the SUPPORT team and the wider Families team to ensure that all work undertaken by Scotty’s is delivered in a supportive and sensitive manner and that the whole Scotty community receive exemplary care.

What are the 3-month goals for this role: 

• Within three months the Counsellor will have developed their knowledge of the range of services that Scotty’s offers to our community so that they can advise and support individuals and families in their case load.

• Will have begun to learn and understand the Scotty Values and the Scotty Way (we do things a little differently and our culture is very important to us and our community!). 

• Would have begun supporting the community members assigned to their caseload by the Head of SUPPORT.This will be through online 1:1 delivery, and some group online sessions, drop ins or workshops. 

• Will have completed all necessary safeguarding training and be part of the Scotty’s Safeguarding team.

• Begun attending peer supervision sessions with the SUPPORT team. 

What are the 6-month goals for this role: 

• Will have established a caseload across the Scotty community, as assigned by the Head of SUPPORT.

• Will have begun to support the wider Families team by attending Scotty events.At Scotty events, a SUPPORT team member often attends to provide support to any families who may need it on the day (this may require occasional weekend or evening work). 

• Will be working cohesively with the Families team and the wider Scotty team to share knowledge and skills.Scotty’s values a culture of learning and strives to ensure team members can learn from one another’s expertise. 

• Will be contributing to peer supervision sessions to ensure all SUPPORT team members are able to give the best support to families.

• Regularly meeting with your selected external supervisor.

What are the 9-month goals for this role: 

• Will be supporting a caseload as assigned by the Head of SUPPORT, with emerging impact data showing the outcomes of your support.Scotty’s uses a range of practitioner and impact measurement tools to monitor the impact of SUPPORT team’s work.

• Will be a valuable member of the SUPPORT programme, Families and the wider Scotty team. Providing high-quality bereavement counselling and support directly to the Scotty Community and by working collaboratively with other team members. 

• Will be contributing to developing resources and workshops that support the Scotty Community. 

What are the key responsibilities of this role:  

• Managing a caseload and delivering one to one counselling sessions as assigned by the Head of SUPPORT. This will predominantly be online delivery using Teams video calling but also other formats as needed by community members. 

• Facilitate group therapy or support groups when appropriate. 

• Conduct initial assessment to determine clients’ needs and suitability for counselling.

• Maintaining accurate and confidential case notes in a timely fashion using our CRM in accordance with data protection and organisational policies. 

• Adhering to all safeguarding requirements and operating as part of the Scotty Safeguarding team to maintain the highest standards across the charity.

• Part of a team creating and developing resources and materials for the whole Scotty community.

• Working collaboratively within the SUPPORT team, including peer supervision. 

• Working collaboratively within the Families team to ensure that Scotty community members and families are directed to the appropriate services in a timely fashion.This could include directing people you are working with towards our educational grants, our respite breaks, our events, our START support or our advocacy.

• Liaise with other professionals such as GPs, CAMHS, social workers, education or other professionals where appropriate to ensure holistic care and management of risk. 

• Attending at least six (mandatory) face to face team days, normally located in the East of England, alongside some in person team meetings.

• Participate in regular clinical supervision and continuing professional development.

Skillset and Experiences Required:  

Essential 

• Member of the British Association for Counselling and Psychotherapy (BACP) or United Kingdom Council for Psychotherapy (UKCP).We may consider applications from practitioners with HCPC or NCPS membership too.

• Level 4 Counselling / Psychotherapy Diploma or above. 

• Significant experience (post qualification), providing bereavement counselling to adults and some experience of counselling with children and young people (0-25yrs). 

• Experience and training with NICE-approved talking therapies.

• Strong understanding of grief, bereavement, trauma and the impact of loss, and experience supporting traumatic bereavement or more complex grief presentations. 

• Demonstrable safeguarding knowledge and experience 

• Confident in professional judgement, boundaries, safeguarding and confidentiality.

• Willing and able to support lower-level emotional support needs as well as more complex presentations, depending on service demand. 

• Experience of managing a complex caseload effectively.

• Ability to work flexibly, including occasional evenings for drop-ins, later appointments or events in line with service need. 

• Excellent computer literacy. 

• Ability to engage with peer supervision and external supervision (organised by Scotty’s) effectively. 

• Ability to engage with a culture of continuous learning and support the learning of others.

• Reflective, curious and open to feedback. 

• Willingness to work flexibly as part of a team and independently to meet the needs of the service.

• Commitment to professional standards and ethical practice. 

Desirable 

• Military-connected experience or knowledge would be an advantage but not essential if you have a willingness to learn. 

• Experience of group work and peer support delivery would be helpful. Willingness to lead on these sessions as required. 

• Experience in end-of-life care and pre-bereavement work. 

• Experience of online counselling.

• Experience and training in counselling linked to suicide and suicidal ideation. 

• Knowledge of or experience using assessment tools such as WEMWBS or CBSQs. 

• Knowledge of statutory services and systems.

Additional Information 

• The role may require evening or weekend work from time to time 

• Enhanced DBS check required 

• Travel will be required to events and team training days 

• APPLICANTS MUST BE BASED WITHIN 2 HOURS TRAVEL OF CAMBRIDGE

The Scotty’s Way 

At Scotty’s, our personal performance is only 50% of what success looks like. Our culture is equally important. When you join our team, you sign up to The Scotty’s Way, rooted in our four core values:

1. Families Come First 

1. Everyone a Supporter, Every Supporter a VIP 

1. Love What You Do 

1. Remember, Every Day 

Our values are further supported by our four non-negotiable behaviours of Show Respect, Speak Up, Take Ownership and Actively Collaborate. We are looking for an individual who embodies these values and behaviours. 

Thank you for your interest in joining our team, we are an equal opportunities employer, we are committed to creating a diverse and inclusive workplace where all employees are treated with respect and given equal opportunities for employment and advancement.

We do not discriminate based on race, colour, religion, gender, sexual orientation, age, disability or any other protected characteristic.

We encourage all qualified individuals to apply for employment within our charity, and we provide a fair and inclusive recruitment process for all candidates. 

Job Title:

Victim Support Casework Team Lead 

Salary:

Actual salary is £27,200 per year (FTE £34,000). 

Contract/Hours:

Permanent. 4 days per week / 0.8 FTE. The normal working week is 30 hours.

Annual Leave:

FTE annual leave entitlement is 23 days pro rata plus public and bank holidays. 

Location:

NUM delivers its services UK-wide through a combination of digital resources, remote services and in-person hubs. Staff work on a hybrid basis, with the balance of home and location-based working depending on business needs. This role is primarily remote, with occasional travel possible for meetings, events, and outreach. If you are based in one of our hubs, Glasgow, Manchester or London then this is desirable.

About NUM:

National Ugly Mugs (NUM) is a UK-wide charity which delivers a holistic safety, wellbeing and economic support model for sex workers, combining digital harm prevention, specialist casework, mental health support and pathways to economic stability. Activities are delivered UK-wide via a digital platform, remote services, and in-person hubs. We run a wellbeing drop-in service in Glasgow and other in-person services and events in Manchester and London. We have developed Vocational Support Services for those exploring careers both in and outside of sex industries and we run a Racial Justice project and Youth Justice project that makes visible the lived experiences of harm among racialised and young (18-25) sex workers towards systems change. 

NUM values those with lived experience in sex industries and work with them to shape services and responses, conduct research, develop education packages, and participate in policy advocacy to change the conditions that lead to survival sex work, gain rights and recognition, and improve the safety of UK-based sex workers. 

Background and Responsibilities:

The casework team is at the heart of NUM. We provide vital support from assistance through the criminal justice journey to essential emergency financial support. We are looking for a Casework Team Lead to lead our casework team. If you are driven, have a keen eye for detail, can effectively motivate others in a demanding and emotive area of work with the ability to support people in an empathetic and trauma informed way then this could be the role for you. 

This role will specifically focus on the day-to-day running of the casework team alongside carrying your own caseload. The work involves utilising and monitoring our digital platform and CMS maintaining and monitoring the documentation of cases and coordinating responses to ensure sex workers received the high standard of support they deserve, to prevent and recover from violence as well as seek justice and recourse. The Victim Support Casework Team Lead is responsible for maintaining high standards for all digital, individualised and in-person support provided by the casework team. All responsibilities can be grouped under five umbrella categories. The successful candidate will evidence suitability for the role based on the strength areas below:

1) Management: Manage the operations and administration associated with victim and vocational support casework. 

2) Leadership: Lead and motivate the team of national case workers towards service excellence. The best leaders can also be led. The successful candidate will value the lived and learned experiences on the casework team and ensure that everyone works to their strengths and strives for the best outcomes for sex workers. 

3) High Standards: Support good performance and quality outcomes for sex workers.

4) Creative and Innovative: Ability to strategise and problem-solve. Sex workers experience forms of violence before and after accessing support. At NUM, our principle of 'Sex Workers First' means that we work with them to achieve the outcomes that they desire. Sex workers are in control of their healing and recovery, and it will be the successful candidate's job to ensure that lives are improved as a result of contact with NUM. 

5) Well-being Focused: Provide care for the health, safety and welfare of the case work team and the sex workers we serve. 

Day-to-day tasks include but are not limited to the following.

• Managing your own caseload, providing individualised support to sex workers alongside your leadership role ensuring that sex workers are put at the forefront of all services offered. Maintaining our high standard of support.

• Continued monitoring and development of the NUM platform backend functions to find efficiencies and boost productivity. Develop and update Standard Operating Procedures (SOPs) based on new policies and service priorities, new platforms/ procedures, and new innovations or services. 

• Problem-solving to ensure the smooth and efficient operations of the casework team eg, managing resource and rota’s including leave and absences, delegation of task where appropriate to the casework team.

• Audit overview and quarterly reporting to Operations Manager with responsibility for data management and the production of case studies. 

• External communications with practitioners to ensure best practice of utilising NUM service, promoting NUM membership where possible and attending external meetings as a NUM representative where required. 

• Host or contribute to the ongoing meetings of the National ISVA/SWISVA forum and continue to foster useful and productive spaces for SWISVAs (specialist sex work ISVA’s) throughout the UK to share experiences, insights towards delivering quality support services to sex workers with maintaining high service standards and prioritising self-care. 

• Deliver weekly operations meetings, keep them short and concise to discuss operational updates NUM wide/internal. Analyse statistics and case work trends and discuss any issues or take aways with the Operations Manager to inform Casework Team strategy.

• Communicate and collaborate with other work streams and projects at NUM. Contribute to organisational priorities and support initiatives that strengthen National Ugly Mugs’ overall impact. 

• Lead 1-2-1 check-ins and appraisals with staff, acknowledging individual and team success in appropriate ways, motivating the team and resolving conflict and managing team dynamics (with support where needed).

• Onboard and train new members of the casework team.

PERSON SPECIFICATION

Essential Skills and Experience

• Demonstrable casework skills, with experience in delivering advice, information, emotional and practical support and advocacy in partnership with health, wellbeing and criminal justice outcomes for individuals who may have experienced traumatic events.

• Experience managing a team, providing line management support, and managing rotas and team resources.

• An understanding of coordination responsibilities and the requirements of middle management in a fast-paced and ever-changing environment.

• Qualified ISVA or relevant casework support experience.

• Strong interpersonal skills and an ability to work with multiple partners on complex cases.

• Excellent administrative and organisation skills, able to manage both your own and other people’s workloads effectively.

• An understanding of Equal Opportunities, the diversity of sex workers and the impact of criminalisation, stigma, and marginalisation on sex workers and a team comprising those with lived experience.

• Effective communication skills and the ability to deliver training, guidance, advice and support to a diverse range of stakeholders to promote best practice in relation to supporting sex workers when they’re victims of crime.

• Experience of using online communication tools, CMS (Oasis), google workspace, MS suite, slack and other digital platforms to maximise efficiency and productivity of your own casework and that of the casework team. 

• Experience of dealing with internal and external complaints and having difficult conversations.

• Strong empathic and active listening skills.

• Willingness to undertake continued professional development. 

Desirable:

• Experience of the sex work community.

• Experience completing detailed reports on workstream productivity, both statistically and in written form.

• The ability to understand local, regional and national policy and evidence-based research in relation to community safety, health and social inclusion.

• Ability in languages other than English is beneficial but not required. 

If you are passionate about NUM’s mission to ‘end all forms of violence against sex workers’ we would love for you to hear from you!

HOW TO APPLY:

Applications close on 13th August 2026 at 11:30pm BST. We encourage applicants to apply before the deadline as interviews may be held on a rolling basis. You can apply via Charity Jobs or by emailing admin[at]nationaluglymugs[dot]org with your name and ‘Victim Support Casework Team Lead’ in the subject line. 

Please include a CV (max 3 pages) and a cover letter (max 2 pages) describing your suitability for the role. The cover letter should address the points in the ‘Personal Specification’ section of this posting. 

NUM is a diverse team committed to inclusion and equal opportunities in the workplace, and we actively encourage applicants of all different ages, genders, social and economic backgrounds, ethnicities, religions and sexual orientations, and from people with disabilities. If you have any access requirements related to applying, please contact admin[at]nationaluglymugs[dot]org.

We understand that everyone’s experience is different and encourage applications from those who may not meet all of the person specifications. If you’re passionate about equality, economic empowerment, and ending violence against sex workers, we want to hear from you.

Interviews are planned to take place remotely on week starting August 17th. We will let you know by August 18th if you have been selected for an interview. Please note that due to the high number of applications expected for this role if you do not hear back from NUM by the August 18th unfortunately your application has not been successful. We are not able to provide feedback on your application at the application stage.

Job Title: National Health Engagement Manager

Location: Home-based with occasional travel

Hours: 35 hours per week

Contract type: 18-month fixed term contract

Salary: £45,842 per annum

What we do: We help young people through cancer

How we work: We’re Determined, United, Spirited and Kind

What we’re looking for:

• Someone who can build strong, trusted relationships with NHS partners, funded staff, regional teams and internal colleagues

• Someone who can bring focus, coordination and momentum across multiple regions, services and national priorities

• Someone who can use insight, evidence and service information to identify risks, opportunities and areas for improvement, and demonstrate the quality, impact and value of our services

• Someone who can influence change, support service development and work with autonomy, judgement and sensitivity in complex partnership environments

Key dates:

Applications by 12 August. 1st Stage Interviews on w/c 24 August online and 2nd Stage Interviews on w/c 31 August online or in person

How to apply:

You’ll need to register on our portal, complete a short application form and answer questions about your skills and experience in relation to the role. 

What we offer:

• Leave: 25 days of annual leave, which increases with service, in addition to bank holidays and a 3 or 4 day closure over the Christmas period. We also have finish early Fridays in August and quarterly reset days to step away from day to day work and refocus.
• Flexible bank holidays: the option to swap five UK public holidays (except 25th, 26th December, and 1st January or any substitute bank holidays for these dates) for other dates off.
• Paid Carer and Compassionate Leave: paid time off to care for family members or dependants.
• Paid Parental Leave: enhanced pay for parental leave such as maternity leave, paternity leave or adoption leave.
• Paid Volunteering Leave: support your community by taking paid leave for volunteering activities.
• Health Cashback Plan: access a health cashback plan to cover medical expenses.
• Life assurance and Income Protection: financial support if you’re unable to work due to illness or injury.
• Discount scheme: access exclusive savings at various high street retailers and gyms.
• Flexible Working: we care about your wellbeing and encourage flexible work arrangements to promote work-life balance.

Our commitment to inclusion and accessibility: 

At Teenage Cancer Trust one of our key focuses is around equity and making sure our services are accessible and inclusive to all young people with cancer, with no-one left behind. We have the same goal for people working with us.

Teenage Cancer Trust is committed to recognising and valuing individual differences and the contributions of all people.
Should you require any assistance or adjustments to support your interview process, such as additional time for tasks, meeting the panellists beforehand, information in another format or a different interview format (online/offline/in person), please don’t hesitate to get in touch with the HR Team and we will do our best to accommodate your request. 

We are a Disability Confident employer which means we have committed to offering interviews to disabled candidates who meet the essential criteria for the role listed under the 'What you'll bring to the team' section of the job description and shortlisting questions.

To opt into this scheme, please enter ‘yes’ in the appropriate question on the application form.

Please note that in recruitment campaigns with a high volume of candidates opting into the scheme, interview offers will be made only to those who best meet the essential criteria and provide the strongest responses to the shortlisting questions. 

We are unable to offer individual feedback at the shortlisting stage. 

Privacy and Safeguarding: 

At Teenage Cancer Trust we take our commitment to safeguarding seriously and work to protect and promote the rights of the young people who we support.Our safeguarding responsibilities extendto the children and adults who work to support the charity, who we also have a duty of care to protect.Safeguarding isat the forefront of each activity we carry out.In line with our approach, this role issubject to a DBS check(Disclosure and Barring Service). 

For information on how we collect, store and process personal data please contact the HR Team.

Fixed term 2 years from starting date with potential to extend

Shape services that change lives.

The Limbless Association is seeking a passionate and experienced Services Development Lead to help shape the future of community support for amputees across the UK.

This is an exciting opportunity to play a key role in developing high quality, user-led services that support people through rehabilitation, recovery and life beyond limb loss.

You’ll lead service improvement, impact development and innovation across the organisation, ensuring services remain responsive, inclusive and evidence based.

We’re looking for someone who:

• Is passionate about service quality and impact 
• Enjoys turning ideas into meaningful actions and services 
• Can think strategically whilst remaining practical
• Ability to scope and scale 
• Understands the importance of lived experience and co-production 
• Wants to make a genuine difference

If you are motivated by improving lives and developing services with purpose and compassion, we would love to hear from you.

GamCare is seeking experienced temporary Helpline Advisers and Online Practitioners to support our award-winning National Gambling Helpline and digital services. If you have experience of working on a helpline or in digital spaces to support vulnerable people and can quickly build trust, we'd like to hear from you.

As part of our team, you'll provide vital support, information and guidance to people affected by gambling harms through telephone and digital channels. We're looking for confident, compassionate professionals who can work independently, manage risk effectively, and deliver high-quality support in a fast paced environment.

We are recruiting for:

Helpline Advisers who can:

• Deliver support via telephone, WhatsApp and other contact channels
• Assess needs, manage risk and help people access appropriate support

Online Practitioners who can:

• Deliver support through live chat, forums and other digital platforms
• Deliver short term support over the phone utilising motivational interviewing and other techniques

We're looking for people with:

• Experience of supporting vulnerable individuals with complex needs, addiction, mental health, safeguarding, crisis support, advice or related services
• Excellent communication skills and the ability to build rapport quickly
• Experience of working in health, social care, community, advice or support settings
• Strong IT skills and confidence working remotely

Working at GamCare

Founded in 1997, GamCare is one of the leading providers of information, advice and support for anyone affected by gambling harms. We operate the National Gambling Helpline, provide treatment for anyone who is harmed by gambling, create awareness about safer gambling and treatment, and encourage an effective approach to safer gambling within the gambling industry.

Why join GamCare?

• Be part of the team behind the National Gambling Helpline
• Fully remote working
• Comprehensive training and ongoing support
• Meaningful work that makes a genuine difference every day

For further details and to apply please click the apply button. 

Please state whether you are applying for the Helpline Adviser role, Online Practitioner role, or would like to be considered for both. 

Appointments are subject to a DBS check. Applicants must have the right to work in the UK.

Closing date for applications: Sunday 16th August 2026 (23:59)

Interviews will take place on 20th and 21st August 2026.

GamCare is committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.

GamCare is an equal opportunities employer and doesn’t discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who don’t have the right to work in the UK need not apply.

Who we are

IPSEA (Independent Provider of Special Education Advice) is a national charity working to ensure that children and young people with special educational needs and disabilities (SEND) receive the educational support they are legally entitled to. Since we were formed in 1983, we have helped to improve the education experience of thousands of children and young people across England. We do this by providing free and independent legal advice and casework support for families, undertaking policy work and delivering training on the SEND legal framework.

What you’ll do

Reports to: Chief Executive

Location: Home-based or Hybrid (with frequent travel for events and meeting with parliamentarians and other stakeholders) 

We are seeking a Policy Manager to lead IPSEA's policy and influencing work to achieve positive change for children and young people with special educational needs and disabilities (SEND) and their families. Working closely with the Chief Executive, Head of Legal and Training, trustees and colleagues across the organisation, you will set strategic policy priorities and develop evidence-based influencing plans that support IPSEA's mission and long-term objectives.

Drawing on insights from our advice and tribunal services, legal expertise and the experiences of families, you will identify systemic issues within the SEND system and develop policy solutions that improve children and young people's access to the support and education to which they are entitled. You will ensure that IPSEA's policy positions are credible, legally robust and informed by the lived experiences of those we support.

You will lead IPSEA's engagement with government, Parliament and other key decision-makers, identifying opportunities to influence legislation, policy and practice at both national and local level. This includes overseeing responses to consultations, parliamentary inquiries and calls for evidence, as well as preparing briefings and strategic advice to support senior-level engagement and advocacy.

Working collaboratively with colleagues across legal, communications, fundraising and training teams, you will ensure IPSEA's policy, campaigning and public affairs activities are aligned and maximise the organisation's impact. You will also monitor developments across the political, legal and policy landscape, helping IPSEA respond proactively to emerging opportunities and challenges affecting the rights of children and young people with SEND.

This role offers the opportunity to make a real difference as part of a small, friendly, and dedicated team. If you are passionate about helping children and young people with SEND and have the skills and experience needed, we would love to hear from you.

Who are we looking for?

You will have significant experience in a senior policy and campaigning/public affairs role and have good knowledge of local and national government structure including the legislative process.

You the ability to build and maintain relationships with a range of stakeholders including MPs, civil servants, campaigners and parents. You exhibit tact and diplomacy and can be impactful with people of varying levels and experience.

Your research and critical thinking skills enable you to analyse policy and data to produce relevant reports and position papers. You have experience of drafting organisation responses to government consultations and parliamentary calls for evidence.

IPSEA should also reflect the communities we support. We would particularly like to hear from candidates from ethnic minority backgrounds, LGBTQIA+ people, under-served communities and disabled people, as well as those with lived experience of the SEND system, either as a child or as a parent/carer.

What we can offer you

• 5% employer pension contributions
• Healthcare cash plan
• Flexible working arrangements
• 25 days annual leave plus bank holidays plus an additional day off for your birthday (pro-rata if part-time).

To apply

Visit our website to download a recruitment pack and application form.

Deadline for applications: 9am on 7 September 2026.

First-round interviews: on 15 September 2026 in our offices in Takeley, Essex, with second-round interviews (online) on 18 September 2026.

NO AGENCIES PLEASE.

The cost of living, loneliness and the breakdown of community has driven more than 6.3m into deep poverty in the UK. But, at Christians Against Poverty UK (“CAP”), we won’t sit back and let poverty destroy lives. Our vision is to see Transformed Lives, Thriving Churches, and an End to UK Poverty.

We are different to other debt charities. We work by catalysing a church-based movement against poverty.  Our local CAP workers and volunteers come alongside people in financial crisis or vulnerability with practical help and the good news of Jesus. Last year nearly 7000 households with debt were supported by our services, 64% were less anxious about their finances afterwards and almost 2,000 people we worked with became debt free in 2025.

Underpinning these outcomes are our products that include Debt Help, Job Clubs, Life Skills and Money Coaching. It is the development of these offerings that form the core focus of the role – and through better integration and innovation we see huge potential.

The role reports to the Chief Agility Officer, and is the chief service architect of the CAP church-based movement’s ecosystem. With a seven figure budget and a lean but capable team of three, it will lead our transition towards a modular suite of services, ensuring every interaction across our audiences are seamless, dignifying and high-impact. It is responsible for balancing safety, regulation and theology with flexibility and innovation, enabling a national movement to grow at scale.

If you bring a track record of developing and executing outstanding service-based products we would love to hear from you. For more details including how to apply please see the application pack below. Closing date 31 August 2026.