The kids network jobs
The Kids Network is looking for the next process loving, team player to join our growing team to transform the lives of little Londoners through slick and efficient operation management.
About the role
35 hours per week (5 days pw)
Mostly home based with 1 day a month in office, with optional extra days.
We can be flexible for the right candidate
This new and exciting role will take the lead in identifying and developing systems, processes and policies to help us be the most effective we can in supporting children to live the lives they deserve. Whist developing new plans this post is both an operational and strategic role offering space to grow and develop with the organisation.
We are not expecting our ideal candidate to know everything about this role right away, we do expect professionalism, a high level of organisation, an ability to lead projects and a willingness to learn, to approach the role with positivity, whilst not being afraid to ask for guidance to help them grow within this fantastic opportunity.
Key Responsibilities
Operational Leadership
- Provide staff with professional leadership and expertise, keeping up to date with relevant professional developments, technical and legal information and best practice
- Build a strong working relationship with the CEO, COO and board of trustees,
- Take an organisational lead role in contract compliance,
- Take an organisational lead role in HR and Operational policies & procedures and the implementation of these across The Kids Network,
- Manage a range of contracts and service level agreements and negotiate agreements to cover new activities,
- Ensure that complaints and incidents are recorded and dealt with fairly and efficiently,
- Manage the organisational risk register, working with the SLT and appointed trustee to ensure its accuracy.
Quality and Compliance
- Ensure that all data is collected, collated, and submitted in line with our data protection policy, GDPR, annual contracts and funders requirements,
- Work collaboratively to obtain London Youth's Bronze Quality Mark to achieve sector level quality assurance.
Financial Management
- Liaise with the SLT in the preparation and management of budgets,
- To monitor project income and expenditure and to ensure that budget holders manage their budgets in line with The Kids Network’s financial policy and procedures,
- Work with the CEO, COO and Beehive (external finance department) to manage staff salaries and NEST pension contributions and employment legalities and follow our financial processes
- To produce financial project reports/budgets for CEO, and Fundraising Team as and when required.
HR
- Lead on key organisational polices, reviewing and formulate and ensure wide consultations in line with our policy tracker and People and Safeguarding board sub-committee,
- Induct and support and appraise Incoming staff members to the organisation,
- Offboard outgoing staff members,
- Develop and deliver four staff training days per annum in identified operational areas of day-to-day work (e.g. First Aid, Safeguarding etc),
- Co-design, develop and implement an organisation wide wellbeing strategy,
- Organise exciting and inventive staff & volunteer team building and social events.
IT and systems management
- Lead the development of our CRM system, Salesforce, becoming the organisation champion providing training sessions where required,
- Own the Information Management of the organisation in line with GDPR, ensuring access restrictions, and timely filing of data,
- Manage our external contractor to ensure TKN equipment Is secure and up to date In line with policy.
Health & Safety
- Undertake regular Health & Safety inspections in line with our policies and procedures,
- Ensure Health and Safety policy and procedures are up to date,
- Carry out Risk Assessments of all facilities, employees, volunteers and for all activities,
- Advise CEO, COO and Trustees of any urgent health and safety issues.
Other
- Undertake the role of Company Secretary, ensuring that TKN complies with all relevant regulatory and legal requirements, including the Charity Commission; and organising Board meetings,
- Manage our procurement and tender process and contracts,
- Lead on the organisations office needs,
- Co-ordinate and take part in staff meeting and discussion days,
- Perform any other duties consistent with the role.
About you
We are looking for a positive creative thinker with a problem solving attitude. Our ideal person loves a challenge and finds innovative solutions to problems and thrives on encouraging and supporting others to do the same. They will have at least 2 years’ experience In operations and a sound track-record of Operations Management.
They are a skilled communicator, presenter, and relationship builder with an understanding of contract compliance and financial management. They are also highly organised and have a plethora of administration skills together with a talent for working in partnership at an operational & strategic level.
Personal Specification
- At least 2 years Operations /or HR management experience
- Project management experience
- Excellent written, spoken and IT communication skills (especially with MS Office and CRM systems)
- Knowledge of HR and Operational policies & regulations
- Experience of financial management including setting & managing budgets
- Experience in organising external and work-based training for individuals and staff teams
- Experience of health and safety procedures and writing risk assessments
- Experience of safeguarding policies, procedures and management
- A proven ability to engage positively and professionally with people at all levels
- Have an energetic, engaging and positive can-do attitude
- Ability to use your own initiative and work to an agreed action plan
- Have a flexible and collaborative approach to work.
- Knowledge of General Data Protection Regulations (GDPR)
- Demonstrate patience and an ability to be positive and supportive in the workplace
To apply please send your CV and no more than two page covers letter as to why you are right for this role and why you want to join The Kids Network to our Founder, Sarah Woodcock. We will be interviewing w/c 29th November for a January 2022 start.
The Kids Network is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful applicant will be required to apply for an enhanced DBS check.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Contract Type: Full Time
Hours: Full-Time, 35 hours per week - occasional evening / weekend work required*
Department: Programme Delivery
Reports to: Programme Leader
Location: London, Hybrid – 1-2 days in the office per week as well as time out and about in schools
Salary: £32,000 per annum
* In support of mentor training and other programme activities
(The boroughs we currently operate in are: Islington, Camden, Hackney, Brent, Westminster, Hammersmith & Fulham, Tower Hamlets, Southwark, and Lambeth)
Benefits
- Hybrid working
- 2 Me days
- 25 days annual leave entitlement, increasing by 1 year for every year of service for a maximum of 5 years
- Birthday bonus day off
- Option to swap bank holidays for other religious holidays
- £100 training budget to support your personal development
- TOIL (time off in lieu) for any weekend/evening work
- Working with a values led, supportive and fun team
Our Values and Behaviours
At TKN our mission and values still follow our founder’s original vision:
· Vision – Every child gets to live the life they choose.
· Values – Fun, connection, diversity, curiosity and integrity.
· Mission – To make meaningful connections in our communities and to support children through mentoring to feel happy and confident about themselves and their futures.
As a team we also agreed the following behaviours will guide the way we work:
Respect Empowerment Collaboration Co-Confidence Exploration
Role Purpose
To deliver and develop a high-impact mentoring programme through effective mentor management, community engagement, and high-quality organisation and programme administration around London. This role is vital to achieving the organisation’s goals — including positive outcomes for children, meaningful volunteer engagement, compliance, and sustainable growth.
This role brings a perfect blend of administration and delivery, giving you ample time to see and speak with children and volunteer mentors, seeing up close the transformation the programme makes on children’s lives.
Core Responsibilities
1. Mentor Management & Support
- Match at least five children per month with suitable volunteer mentors, aligned with individual needs and programme goals.
- Manage up to 55 active mentor-mentee pairs, leading the administration cycle and our quality framework.
- Maintain 100% accurate records and communications in our data management system, Salesforce, ensuring full compliance with internal processes
- Maintain consistent, high-quality mentor communications, including regular check-ins and reviews, ensuring consistent session attendance.
- Co-deliver training for new and existing volunteer mentors; support community events and in-person meetups, maintaining 90%+ satisfaction in mentor surveys.
- Drive mentor engagement and experience through the online community platform, reflective sessions, and arranging mentor meetups.
- Promote long-term mentor involvement, with volunteer mentors contributing beyond core mentoring.
2. Programme Delivery & Development
- Support organisational targets across cohorts supporting delivery, volunteer recruitment and fundraising annually
- Deliver child workshops and check-ins, capturing their voices and tailoring support accordingly.
- Collect consistent impact from children, caregivers and mentors, ensuring all impact targets are met and ensuring children show positive progress in key outcome areas
- Collaborate with Programme Leaders to identify improvements and co-create new approaches or resources.
- Promote child participation and co-creation in all aspects of programme design and delivery, ensuring children's voices inform organisational reporting and development.
- Plan and arrange group 2-3 mentoring sessions annually with other programme managers
3. Volunteer, Referral & Community Engagement
- Work with the volunteer recruitment team to build local partnerships and referral networks to support volunteer recruitment and programme delivery.
- Maintain strong relationships with referral partners (e.g., schools, community organisations) to ensure a steady referral pipeline and collaborative working and 80% of your schools are retained.
- Provide updates of the programme to referral partners and share content to internal marketing and schools colleagues to support completing the schools termly impact template
- Act as a key liaison between mentors and caregivers, supporting clear communication and shared understanding of child development and the programme.
4. Safeguarding
- Uphold a strong culture of safeguarding in your work, acting in compliance with our safeguarding policies and procedures at all times.
- Contribute to TKN safer recruitment processes, attending internal mentor training events to vet prospective mentors.
- Review and assess weekly delivery session reports from mentors, updating Salesforce as required.
- Ensure every child participating in the programme experiences a positive ending in line with TKN positive ending guidance.
- Work collaboratively with DSLs to follow TKN safeguarding processes, escalating where needed
Skills Required for this Role
- Relationship Management: Build and maintain trust with mentors, children, schools, caregivers, and community partners.
- Communication: Clear, professional communication across diverse stakeholders including written reports, training, phone calls, meetings and in person check-ins.
- Data & Impact Tracking: Confident in using data management systems, ideally understanding of salesforce and other tools to track progress, outcomes, and ensure data accuracy.
- Safeguarding & Compliance: Strong understanding of safeguarding principles and policy application.
- Programme Delivery: highly organised with the ability to coordinate workshops, group sessions, and mentor support within quality frameworks.
- Child-Centred Practice: Committed to capturing and integrating children’s voices in all areas of programme design and evaluation.
- Adaptability & problem solving: Able to be solutions based and able to adapt to a fast-paced environment and organisation striving to grow and reach more children
We will hold first round calls and then a formal interview for those who are successful. We will be interviewing on a rolling basis so early applications are encouraged
Our Commitment to Safeguarding and Equity
Safeguarding Committment
Safeguarding is a priority at The Kids Network. We are committed to safeguarding and promoting the welfare of children and expect all staff and volunteers to share this commitment. The successful applicant will be required to go through our safer recruitment processes, including an enhanced DBS check.
Equity Commitment
The Kids Network values diversity and inclusion and we have worked to create an application process that is accessible, however we recognise that there may be more we can do, especially for applicants who are minoritised in society, have specific accessibility needs and/or have experienced discrimination. If this is the case, we are happy and open to discussing ways in which we can better support your candidacy and make this application process as equitable as possible for you.
We are a diverse organisation and welcome everyone, but it is important to note that the intersections of your identity will not increase or affect the amount of labour you are asked to do. If you wish to draw on your own lived experiences that will be both encouraged and supported but it is not nor ever will be a prerequisite of this role.
The client requests no contact from agencies or media sales.