About the Role
As we scale, we are looking for a Head of Operations to provide operational leadership to ensure the charity operates effectively, compliantly and sustainably in line with its mission and ethos. Working closely with the CEO, you will support the translation of the vision into reality by building strong foundations, enabling effective delivery, and supporting the scaling of the organisational from a regional base to a nationally impactful charity.
This is a pivotal role shaping how BeSpace grows. You will lead on strengthening systems, people, governance and operational delivery embedding accountability, and continuous improvement.
In this role, you will:
Strengthen governance, risk and compliance
· Develop and maintain robust governance frameworks and ensure legal and regulatory compliance
· Embed effective risk management processes
· Oversee key compliance areas including safeguarding, GDPR and reporting
Build operational systems and infrastructure
· Develop and implement scalable systems, processes and internal controls
· Improve data management (including CRM) and strengthen reporting
· Contribute to ensuring operational readiness to support national growth
· Work with external providers on IT and financial system integration
Lead people, culture and organisational development
· Oversee recruitment, onboarding and retention of a high-performing team
· Strengthen performance management and accountability frameworks
· Support and foster a values-led, healthy team culture aligned with BeSpace’s mission
Enable delivery, impact and growth
· Strengthen operational support for programme delivery and expansion
· Support the translation of strategic ambitions into practical systems and ways of working
· Improve data insight to inform decision-making
· Support development of fundraising infrastructure.
Contribute to wider organisational life
· Work collaboratively across the team to support evolving priorities
· Act as an ambassador for BeSpace’s values and Christian ethos
About You
We are looking for someone who:
· Has experience in operations, programme or an organisational role with increasing responsibility or has had operational leadership, ideally within a growing or changing organisation
· Has good experience in developing systems, processes and organisational infrastructure
· Can work closely with a CEO to translate vision into operational delivery
· Has excellent organisational and project management skills
· Is proactive, collaborative and relational leader who builds strong teams and culture
It would be a bonus if you:
· Are an experienced operational leader motivated by impact, flexibility, and supporting the growth of a mission-led organisation
· Have significantly enabled the scaling of a regional organisation to national growth operationally.
· Have experience in fundraising systems or donor management
Thank you!
Job Purpose
To provide a physiotherapy service as part of a multi-disciplinary team, on a part-time basis
Key Working Relationships
Physiotherapists are self-employed contractors and report to the Clinical Lead.
Other key working relationships:
- Other physiotherapists within the team
- Other members of the services team
- Action for M.E. colleagues
Job Description
Key duties
- Respond to physiotherapy referrals
- Carry out assessments, provide advice and recommend interventions to manage the symptoms in patients with M.E./C.F.S. and related conditions, working with a whole person approach, and involving family/carers where appropriate
- Provide written reports for the person with M.E. and others involved in their care with consent of the patient
- Participate in clinical team meetings at least once a quarter (approximately 1 hour)
- Participate in quarterly physiotherapy team meetings (approximately 1 hour)
Key Tasks
- Arrange and undertake consultations in the most appropriate manner for the patient - remotely by either telephone, Zoom or email.
- Record consultation details (date, length of consultation, charge) on Action for M.E.’s internal tracker for invoicing purposes
- Consider choices and in collaboration with the person with M.E., agree attainable and realistic goals, however small, during assessment
- Offer a selection of gentle progressive interventions to facilitate an improvement in their quality of life
- Offer follow-up consultations with patients by phone, Zoom or email
- Raise any safeguarding concerns to appropriate colleagues.
Working Practices
- Seek to reduce fear associated with the illness and to create an environment for healing
- Offer clear and consistent information and advice to people with M.E. and their family/carers
- Work within Action for M.E. policies ensuring privacy and dignity.
Person Specification
Qualifications/Key requirements
- Must be registered HCPC
- Must be registered with Chartered Society of Physiotherapy or other professional body which can provide PLI
- Up to date professional indemnity insurance
- Safeguarding training to Level 3
- Eligible to work in the UK
Experience and Knowledge
May be varied but would typically include:
- Several years of post-graduate work experience in different aspects of the profession
- Familiarity with the NICE Guideline for the management of M.E. (2021)
- Experience in the management of long-term conditions
- Experience in the management of chronic pain and its impact on the quality of life
- Working in a multi-disciplinary team
Skills and Behaviours
- Excellent communication skills, in both active listening and careful word usage
- Proficient with Microsoft Office (including Word, Excel, Outlook, Teams) and the ability to quickly learn relevant bespoke software systems
Attitudes
- Understanding that ME/CFS is a complex biomedical condition
- A desire to help people holistically to manage their ME/CFS
- A willingness to think outside established protocols
Registered Charity
21 - 50
Our mission is to improve the lives of people affected by ME. Better meeting their needs today while taking action to secure change for tomorrow.
The client requests no contact from agencies or media sales.