Volunteer Coordinator Jobs

About Us

The Pepper Pot Centre is a vital, Caribbean & other  BME  community resource for the over 60s in Kensington & Chelsea and neighbouring Boroughs,  seeking to combat discrimination, isolation, depression and loneliness and help our members to take charge of their lives and  live in a healthy and independent manner.

Having formally opened our doors in 1981, we are a meeting place for older and retired members of the community and a day centre that provides a balanced Caribbean meal, recreational and cultural activities and lots more. In 1976 & 2006 was visited by the late Queen and by the Duchess of Cornwall in2020.

We are now seeking a part-time Events Coordinator to join our team for a one-year, fixed term contract, working 21 hours per week.

About the role

This is a phenomenal opportunity for a proactive and community-focused individual with a strong grasp of the needs of older people from Caribbean backgrounds and other BME communities to take an exciting step in their career with our organisation.

We are looking for a highly organised and creative  Events Coordinator to join our  growing team to plan, deliver and evaluate the effectiveness of events  targeted specifically at our 60+ community e.g. trips/visits to parks, museums, Theatre, Seaside and more.

Our new Events Coordinator  will support the planning and delivery of a key part of our work, namely: the management of our events programme designed to combat and prevent isolation, loneliness and depression amongst our elders. They will work closely with our sponsor,  Global Radio – LBC, Capital Xtra, Heart, Smooth, Classic FM, talkSPORT and more.

Specifically, you will:

• Develop an Events programme, trips, visits, excursions designed to combat discrimination, isolation, depression and loneliness.
• Publicise our programme of events, and activities via digital media, leaflet distribution, open days, and word of mouth etc.
• Support and encourage our members to attend the Events programme of activities.
• Recruit train and organise team of volunteers to support and expand the Events programme. 
• Plan, organise administer and accompany members on trips, visits and excursions within and outside the UK and you may be required to work outside normal office hours.
• Produce written reports for the management committee and our sponsor Global Radio.
• Evaluate the success of events through feedback mechanisms, attendance records, and make recommendations
• Adhere to PPC’s internal administrative protocols and procedures, including the Finance Procedures, Equal Opportunities, Health and Safety and Data Protection policies.
• With the Director, regularly review and update risk assessments for events.

About you

Essential:

• Understanding the essential needs of older people from Caribbean  backgrounds and other BME communities
• Previous experience of successfully coordinating events
• Experience of both planned and reactive approaches to event planning/work Proactive and able to work independently with minimal supervision as well as collaboratively as part of a team.
• Good organisational skills with a methodical approach to working on several tasks simultaneously and working to deadlines.
• Good interpersonal skills with the ability to communicate effectively  diverse populations and build rapport with clients
• Good written and research skills with the ability to draft letters, invites, reports skills
• Be familiar with Microsoft Office, Excel etc.

This is the most important part of your application and your opportunity to demonstrate why you are a suitable candidate for the post and how you meet each of the about you specification criteria.

Desirable

· A full, clean driving licence.

·  Knowledge of the physical, cognitive, and emotional needs of seniors and individuals with disabilities.

· Experience of working with a management committee.

· Experience of monitoring and evaluating small projects.

· Some knowledge of the Statutory and Voluntary sector.

About the role:

When a person or their family member sustains a spinal cord injury it is a life changing experience. For many it is a huge concern as to whether they will be able to return to their current occupation or employer or whether they will ever be able to work or volunteer again following their spinal cord injury.

Back Up’s vocation service aims to be the leader in supporting people with spinal cord injury to return to work and our Vocation Coordinators are the main point of contact to help service users reach their vocational goals. They work in partnership with spinal units and other stakeholders such as employers to raise aspirations, coordinating activities such as our Skills for Work courses and Careers Fair, as well as providing telephone support to service users.

You’ll be a confident communicator with excellent organisational skills in person, in writing and on the telephone. You’ll enjoy planning and delivering work to see projects through; be that independently or as part of a wider team.

Lived experience is an advantage; but most important is your sharing our commitment to transform the lives of everyone affected by spinal cord injury.

For full details please see our role description[BH1] .

About us:

At Back Up, we have big ambitions. Over the next few years, we’re going to be transforming the lives of even more people affected by spinal cord injury.

Together we’ll be working hard to make sure everyone affected by spinal cord injury has access to the support they deserve; and we are the only spinal cord injury charity in the UK providing specific services on vocation and services to children and young people.

At Back Up, inclusion is at the heart of everything we do. Please read our Equality, Diversity and Inclusion Policy Statement. We are committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We particularly welcome applications from those from black, Asian or ethnic minority backgrounds or those with higher level spinal injuries.

In 2024 Back Up won The Times and The Sunday Times Spotlight Award for Best place to work for disabled employees. As well as this, Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensure excellence in the services we deliver.

About the role:

Working as part of the services team, you’ll be a key player in how we develop and deliver our impactful courses.

All of our courses aim to increase confidence and independence in a supportive environment. They’re also led by people who have a spinal cord injury themselves – allowing participants to learn from others who have who have been there and can understand the issues and challenges. They quite literally transform lives.

With your organisational skills and desire to make a positive impact, you’ll play a vital role in helping us realise our vision of a world where people affected by spinal cord injury can reach their full potential.

Day-to-day, you’ll be working with volunteers, partners and participants to make sure our courses are a success. You’ll be responsible for the administration and logistics to make sure that courses are filled, delivered smoothly and efficiently to make sure our courses are a success and deliver the best possible experience to everyone involved.

You’ll be a confident communicator with excellent organisational skills and attention to detail. You’ll enjoy planning and seeing projects through to delivery, be that independently or as part of a wider team.

Lived experience is an advantage; but most important is your sharing our commitment to transform the lives of everyone affected by spinal cord injury.

About us:

At Back Up, we have big ambitions. Over the next few years, we’re going to be transforming the lives of even more people affected by spinal cord injury.

Together we’ll be working hard to make sure everyone affected by spinal cord injury has access to the support they deserve; and we are the only spinal cord injury charity in the UK providing specific services to children and young people.

At Back Up, inclusion is at the heart of everything we do. Please read our Equality, Diversity and Inclusion Policy Statement. We are committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We particularly welcome applications from those from black, Asian or ethnic minority backgrounds or those with higher level spinal injuries.

In 2024 Back Up won The Times and The Sunday Times Spotlight Award for Best place to work for disabled employees. As well as this, Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensure excellence in the services we deliver.

About the role:

When a person or their family member sustains a spinal cord injury it is a life changing experience. They can feel very isolated and that no one understands what they’re going through.

Back Up’s mentoring service is there to help. We know that peer support can have a life changing impact and our Mentoring Coordinators are the ones who can facilitate this through matching them with a suitable mentor who will be able to support them over a series of phone calls to reach their goals.

In addition to creating mentoring relationships, as a Mentoring Coordinator you will support mentors and mentees as appropriate, assess mentee suitability and provide support in the process of identifying, recruiting and training new mentors.

Mentoring Coordinators will be motivated to achieve the aims, targets and milestones that have been set in terms of making quality matches and will be comfortable and efficient with data management and GDPR compliance.

Lived experience is an advantage; but most important is your sharing our commitment to transform the lives of everyone affected by spinal cord injury.

About us:

At Back Up, we have big ambitions. Over the next few years, we’re going to be transforming the lives of even more people affected by spinal cord injury.

Together we’ll be working hard to make sure everyone affected by spinal cord injury has access to the support they deserve; and we are the only spinal cord injury charity in the UK providing specific services to children and young people.

At Back Up, inclusion is at the heart of everything we do. Please read our Equality, Diversity and Inclusion Policy Statement. We are committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We particularly welcome applications from those from black, Asian or ethnic minority backgrounds or those with higher level spinal injuries.

In 2024 Back Up won The Times and The Sunday Times Spotlight Award for Best place to work for disabled employees. As well as this, Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensure excellence in the services we deliver.

About the role:

When a person or their family member sustains a spinal cord injury it is a life changing experience. They can feel very isolated and that no one understands what they’re going through.

Back Up’s mentoring service is there to help. We know that peer support can have a life changing impact and our Mentoring Coordinators are the ones who can facilitate this through matching them with a suitable mentor who will be able to support them over a series of phone calls to reach their goals.

In addition to creating mentoring relationships, as a Mentoring Coordinator you will support mentors and mentees as appropriate, assess mentee suitability and provide support in the process of identifying, recruiting and training new mentors.

Mentoring Coordinators will be motivated to achieve the aims, targets and milestones that have been set in terms of making quality matches and will be comfortable and efficient with data management and GDPR compliance.

Lived experience is an advantage; but most important is your sharing our commitment to transform the lives of everyone affected by spinal cord injury.

For full details please see our role description[BH1] .

About us:

At Back Up, we have big ambitions. Over the next few years, we’re going to be transforming the lives of even more people affected by spinal cord injury.

Together we’ll be working hard to make sure everyone affected by spinal cord injury has access to the support they deserve; and we are the only spinal cord injury charity in the UK providing specific services to children and young people.

At Back Up, inclusion is at the heart of everything we do. Please read our Equality, Diversity and Inclusion Policy Statement. We are committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We particularly welcome applications from those from black, Asian or ethnic minority backgrounds or those with higher level spinal injuries.

In 2024 Back Up won The Times and The Sunday Times Spotlight Award for Best place to work for disabled employees. As well as this, Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensure excellence in the services we deliver.

The BNSSG VCSE Alliance exists to enable diverse VCSE organisations to engage and participate in system-wide changes to health and care systems. We are seeking a VCSE Brokerage Administrator to support the development of a Brokerage Framework, working under the VCSE Brokerage Manager. The framework will provide a clear, fair, inclusive and proportionate way for health and social care partners to reach VCSE organisations.

About Us

The Bristol, North Somerset and South Gloucestershire (BNSSG) VCSE Alliance launched in January 2024. It aims to influence and facilitate greater collaboration between the regional health system (BNSSG Integrated Care System) and the Voluntary, Community and Social Enterprise Sector (VCSE). It seeks to do this by enhancing the role of the VCSE sector in the delivery and transformation of wellbeing and health, and cementing our sector’s role as a key strategic partner in the planning, design and delivery of health and care, in its widest possible definition.  

The co-design of a new ‘VCSE Brokerage Framework’ with colleagues from the Integrated Care Board (ICB) and System (ICS) is a key priority for the VCSE Alliance in 2024-25. The aim of the Brokerage Framework is to provide a clear, fair, inclusive and proportionate way for health and social care system partners to reach a diverse range of VCSE organisations. The intention is that will be a new process by which grants and opportunities can be distributed to the sector. 

This is a really exciting time to join the Alliance and support the delivery of a new innovative process which has the potential to be transformative for Bristol, North Somerset and South Gloucestershire. 

The Role:

The VCSE Brokerage Administrator's role is to support the further development, piloting, and preparation for launch of the VCSE Brokerage Framework. The role will work closely with the soon to be recruited VCSE Brokerage Manager and the current VCSE Alliance team. Ensuring that we have a clear, efficient and effective administrative process for the Brokerage Framework will be fundamental to its success.

About You

We're looking for someone who has experience of working in an administrative role who can bring a high level of competency, efficiency and organisation. You'll need to be able to work independently and use your own initiative at times, whilst being able to work with colleagues from multiple organisations.

You are an organised individual with a successful track record of administration and project support. Your skills include:

• Ability to develop and manage office systems, databases, and processes
• Strong organisational and time management skills
• Ability to work on own initiative and organise own workload without supervision
• Ability to work with and maintain confidential data and information

The Details

• Location: Bristol, United Kingdom (Hybrid)
• Contract: 12 months, with potential for extension
• Salary: £28,383 per annum (FTE) - £17,259.93 (pro rata)
• Hours: 22.5 hours per week.

Our approach

We take a highly supportive, flexible approach to enabling people to excel within their roles, and to reach their full potential. Examples include:

• Flexible working - we encourage people to put in flexible working requests where this supports their needs, including caring duties, long-term health conditions, or wellbeing.
• Hybrid working - 60% in the office or community venues and 40% work from home is typical for full-time staff.
• A core day in the office for all staff (Tuesday) to ensure that hybrid working works well, facilitating the quick conversations and team discussions that benefit from being face-to-face. The team also organise optional weekly team 'wellbeing' lunches to bring people together.
• We don't book any team meetings before 10am or after 4pm as we anticipate working around different people's flexible needs and we don't want you to miss out if you need a late start or an early finish.
• We aim to ensure that everyone can bring their whole selves to work with a workplace culture that embraces diversity and recognises the benefits of a diverse team for us all.
• We offer you a highly collaborative workplace with lots of discussion, knowledge-sharing, a collective approach to solution-finding and a shared sense of purpose.

Grandmentors Project Coordinator

Permanent Contract
Job Ref: V505
Hours/Days per week: 21 hours per week – (Flexible days/hours)
Salary: £25,000 plus attractive employee benefits package
Start date: ASAP
Location:  Homebased (work within Perth and Kinross)
Closing date: 24th June 2024
Interview date and Location: w/c 24th June, Teams

Volunteering Matters

At Volunteering Matters we use volunteering’s unique power to bring people together and build stronger, more resilient communities across the UK.

We bring people together to resolve some of society’s most complex issues.  From social isolation and loneliness; improving health and wellbeing; building skills, confidence, and opportunity; to ensuring young people can become change makers in their community, the impact that we make is great.  And we won’t stop until everyone in the UK has the opportunity to thrive. 

People-led and impact driven, we are a national charity that is deeply embedded in local areas across the UK.  We operate in five regions: London and the South East; Wales and the West of England; East of England; the Midlands and North West England; and Scotland and North East England.  We also have an Employee Volunteering Team with over 25 years’ experience, acting as a broker to provide tailor-made solutions to employers. We turn local knowledge and energy into action and progress, building stronger communities and a better future for all.

This is an exciting time to be joining the team.  We’re changing the way we work to meet new ambitions and make sure our impact continues to grow alongside out business. 

The Role: 

As our Volunteer Coordinator, you will lead the delivery and development of our highly successful “Grandmentors” programme in Perth and Kinross. 

Grandmentors is an innovative, inter-generational mentoring project where older volunteers (normally but not exclusively aged 50+) use their wealth of life experience and skills to mentor young people aged 16-26 who are care experienced, or facing other life challenges

These young people often benefit from a guiding hand and role model to support them to find work, continue their education, begin training, enhance their wellbeing, or develop their independent living skills - ultimately giving young people the empowerment and self-belief to lead successful lives.

Grandmentors is a national project which has operated for almost 15 years in various locations of the UK.  We launched in Perth and Kinross in 2022.   Further information on Grandmentors can be found online. 

Key Duties & Responsibilities 

· Consistently role model and display our organisational values (Being Positive, Inclusive, Empowering, Compassionate, Straightforward)

· Contribute to effective teamwork across the staff team and the wider charity, in line with our “flexible working by default” and “self-managed teams” philosophy

· Develop and deliver the Grandmentors programme in Perth and Kinross, meeting ambitious goals and milestones, ensuring all young people engaged achieve positive outcomes 

· Establish and maintain effective working relationships with internal and external stakeholders including colleagues, volunteer mentors, young people, Social Services, Health and Education teams, third sector partners and others 

· Effective recruitment, selection, training, and ongoing support of a diverse pool of talented and dedicated volunteer mentors from a wide cross-section of the community

· To maintain Volunteering Matters standards around quality and effective Volunteer Management

· To manage all elements of young people’s experience of Grandmentors, from point of referral to completion of their mentoring journey 

· To manage the risk assessment, safeguarding, quality assurance and audit processes as appropriate

· Ensure monitoring, impact and evaluation information and data is collected and that Grandmentors meets it’s agreed goals, reporting format and schedule.

· Administration tasks including maintaining effective and accessible records via a Volunteering Database, the use of Microsoft Office, Teams, Zoom, Canva and other relevant software

· Develop relevant promotional material and information, for Grandmentors, and for our organisation locally

Skills Required: 

· An excellent knowledge and understanding of the life challenges and barriers that care experienced young people face today in Scotland, including an understanding of “The Promise”

· An understanding of how to assess the needs of an individual, using a person-centered approach 

· Excellent written and verbal communication skills, including being able to have strategic conversations with external partners one minute, and talk to an anxious or unsure young person the next 

· Excellent people skills with the ability to build professional, long-term relationships with various stakeholders, to influence and motivate others 

· Excellent organisational skills including strong attention to detail, the ability to manage a busy workload and prioritise accordingly

· Excellent IT skills including the use of Office 365, Microsoft Teams and other software packages

· A creative approach to problem solving, an ability to work independently and use own initiative

Experience Required

· Experience working directly with young people (aged 16-26), particularly those who are care experienced or who face other life challenges and barriers

· Experience in all aspects of effective Volunteer Management (recruitment, training, support)

· Experience developing strong working relationships, with a range of internal and external stakeholders

· Experience of project management, achieving goals, managing a busy workload and working to deadlines

· Experience of measuring the impact of mentoring/volunteering, and understanding the results

· Understanding of, and full commitment, to Equality, Diversity, and Inclusion

Our Values & Way of Working:

In all that we do, we embrace a philosophy of ‘Freedom within a Framework’ and are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward.

This job description is intended to include the broad range of responsibilities and requirements of the post. It is neither exhaustive nor exclusive but while some variations will be expected, these will be at an appropriate level for the role.

Diversity & Inclusion 

Volunteering Matters welcomes all applicants and are keen to ensure our team reflects the diversity of the UK and the communities we serve. We encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds, along with candidates with any protected characteristics and from disadvantaged groups. 

Disability Confident & Reasonable Adjustments: 

We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the “Experience/Skills” section of this advert. To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process, please state this in your application or contact our HR team for more information. 

We have also committed to the following pledges which positively encompass our recruitment and selection processes and methodology: The Promise, Show The Salary, Salary History. 

Benefits 

Our employee benefits reflect our culture which is built on an approach of full flexibility with accountability, and designed to let you make your most positive contribution; we offer Flexible Working by Default (re hours & place of work), Unlimited Annual Leave, Employee Pension scheme, Life Assurance, Cycle to Work Scheme, Season Ticket Loan, Employee Assistance Programme, enhanced sick and family leave. We are also open to discuss job share applications. 

GDPR Statement 

If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to 6 months.  We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.

Age UK's Telephone Friendship Service is recruiting for Friendship Coordinators to join our growing team!

Loneliness is a major issue that is now widely recognised in society today, particularly amongst older people. By scheduling weekly calls from our trained volunteers, Age UK's National Telephone Friendship Service provides older people with a chance to make a new friend from the comfort of their home.

As a Friendship Coordinator, you will play a vital role in coordinating and supporting the thousands of matches between our members and volunteers across the UK. Whether you are answering emails and calls, ensuring safeguarding measures are upheld or supporting members and volunteers through the onboarding processes, you will be helping to ensure this much needed service reaches those who need it most, in a safe and efficient manner.

Utilising your excellent customer service skills, you will be the first port of call to support our volunteers and older members - so you'll need to be comfortable spending a lot of time on the phone and communicating by email. You'll also need to be passionate about supporting older people and have a good understanding of older people's needs.

This role can either be based at our office in Blackpool, or in Ashburton Devon. We offer a hybrid model of home and office based-working, so you will need to be within a reasonable distance of either the Blackpool or Ashburton office and be willing to travel there regularly. As a guide, the team currently work from the office once or twice a week but please be aware this could increase.

You will work a 35-hour working week, 5 days out of 7 with start and end times between 8am and 6pm. It will include weekend and bank holiday shifts, which will be arranged on a rota basis.

We are looking to recruit highly motivated individuals to join our friendly and supportive Friendship team - if this sounds like you, please apply for immediate consideration.

Age UK internal grade - 8

Must haves:

* Excellent communication skills
* Confident and friendly telephone manner
* A passion for supporting older people
* The ability to work flexibly
* Excellent IT skills including Microsoft Office
* Ability to manage a busy workload
* A commitment to promoting equality and diversity
* Being a positive team player.

Great to haves
* An understanding of older people's issues
* Experience supporting volunteers
* Knowledge of safeguarding issues
* Experience of working with older people over the phone
* An understanding of mental health issues.

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

Early applications are encouraged, we reserve the right to close this vacancy at any time should suitable candidates be found.

All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Age UK's Telephone Friendship Service is recruiting for Friendship Coordinators to join our growing team!

Loneliness is a major issue that is now widely recognised in society today, particularly amongst older people. By scheduling weekly calls from our trained volunteers, Age UK's National Telephone Friendship Service provides older people with a chance to make a new friend from the comfort of their home.

As a Friendship Coordinator, you will play a vital role in coordinating and supporting the thousands of matches between our members and volunteers across the UK. Whether you are answering emails and calls, ensuring safeguarding measures are upheld or supporting members and volunteers through the onboarding processes, you will be helping to ensure this much needed service reaches those who need it most, in a safe and efficient manner.

Utilising your excellent customer service skills, you will be the first port of call to support our volunteers and older members - so you'll need to be comfortable spending a lot of time on the phone and communicating by email. You'll also need to be passionate about supporting older people and have a good understanding of older people's needs.

This role can either be based at our office in Blackpool, or in Ashburton Devon. We offer a hybrid model of home and office based-working, so you will need to be within a reasonable distance of either the Blackpool or Ashburton office and be willing to travel there regularly. As a guide, the team currently work from the office once or twice a week but please be aware this could increase.

You will work a 35-hour working week, 5 days out of 7 with start and end times between 8am and 6pm. It will include weekend and bank holiday shifts, which will be arranged on a rota basis.

We are looking to recruit highly motivated individuals to join our friendly and supportive Friendship team - if this sounds like you, please apply for immediate consideration.

Age UK internal grade - 8

Must haves:

* Excellent communication skills
* Confident and friendly telephone manner
* A passion for supporting older people
* The ability to work flexibly
* Excellent IT skills including Microsoft Office
* Ability to manage a busy workload
* A commitment to promoting equality and diversity
* Being a positive team player.

Great to haves
* An understanding of older people's issues
* Experience supporting volunteers
* Knowledge of safeguarding issues
* Experience of working with older people over the phone
* An understanding of mental health issues.

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

Early applications are encouraged, we reserve the right to close this vacancy at any time should suitable candidates be found.

All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

As our Youth Club Coordinator you will be responsible for the coordination, leadership, planning and delivery of Darwen Youth Zone Youth Club provision for young people aged 13 to 19 years (21 with a disability). Working positively, collaboratively and at pace with an enthusiastic and energetic youth work team, you will ensure our programme and offer for young people is of high quality, meets the needs of every young person in Blackburn with Darwen and ensures our offer reflects and exceeds on the wishes, needs and views of young people. 

You will hold line management responsibility for our team of youth workers seeking to ensure that there is strong evidence of effective performance in line with our vision, mission, values and strategic objectives. The role will require you to have previous experience within a youth work setting and strong evidence of safeguarding knowledge and practice. 

Responsibilities:

Service:

• To ensure that the offer for young people is the best possible service, ensuring there is a diverse range of activities that create opportunities and encourage young people to participate and have a go at new things.

• To work towards agreed targets including attendance, participation, progression, impact and evaluation and key performance indicators.

• Ensure the programmes meet the needs of existing and new members, engages a diverse range of young people from across Blackburn with Darwen and support their active participation and promote their retention

• Maintain a good understanding of the young people we work with, their issues and challenges and the complexities of delivering in a large open access setting through direct work with young people during sessions and through good communication with the team.

• To ensure that the youth work delivery is carried out in a planned, systematic coordinated way and evaluated.

• To deal with any problems during the sessions and to provide appropriate intervention while advocating for all young people and ensure young people receive appropriate support 

• Ensure participation is meaningful for young people and that their ideas contribute fully in the planning, delivery and evaluation of sessions, projects and activities.

• To be target driven and quality assure and provide reports and information as required in order to ensure a consistently high-quality youth work provision and demonstrate the impact of our work with young people.

• To work effectively with the club’s project leads, in order to identify young people and ensure the project performance is collectively achieved against the funding requirements. 

• To monitor and evaluate sessions to ensure the best possible service for our members and to gather and report any required data or information required by funders.

• To work a minimum of 3 evenings a week  and weekend work will be required. Working patterns may change to service demand,

Leadership and management skills:

To promote a positive image of Blackburn & Darwen Youth Zone through professional operation and conduct with all our stakeholders and the general public.

• To manage, support and motivate a team of part time, sessional youth workers and volunteers to contribute to the development of activities, understand the session plan and effectively carry out their role, working with the youth work manager to support their continuous professional development.

• Deliver a strong performance management culture that emcompases our values 

• Manage resources associated with the area of responsibility 

• Effectively manage people, drive and improve performance and ensure our staff team are able to deliver to their full potential for the interest of our service users 

• Work collaboratively with partners to maximise outcomes for young people

Safeguarding and compliance; 

• To have responsibility for promoting and safeguarding the welfare of children and young people at all times, including recording and documenting all concerns and liaising with the Safeguarding Officer.

• Ensure the charity has a robust approach to risk management, including person centred risk assessment and risk management processes

• To understand and adhere to B&DYZ policies and procedures and ensure all staff and volunteers are responsible for doing likewise.

• To be a Principal Key Holder, with responsibility for the building and health and safety during sessions and securing of the building at the end of a session.

• To promote social integration and inclusion, and proactively challenge any prejudice and discrimination.

Age UK's Telephone Friendship Service is recruiting for Assessment Coordinators to join our dedicated team!

We crucially support thousands of matches between older people and trained volunteers, who together enjoy a regular weekly telephone chat. Our service makes a huge difference to the lives of older people who are lonely and isolated - giving them a chance to make a new friend from the comfort of their home.

As Assessment Coordinator, the successful candidate will play a vital role supporting older people through the initial stages of the service, ensuring processes run safely and efficiently.

We support older people all over the UK - so you'll need to be comfortable spending a lot of time on the phone and communicating by email - and have excellent conversational and customer service skills. You'll also need to be passionate about supporting older people and have a good understanding of older people's needs.

This role can either be based at our office in Blackpool, or in Ashburton Devon. We offer a hybrid model of home and office based-working, so you will need to be within a reasonable distance of either the Blackpool or Ashburton office and be willing to travel there regularly. As a guide, the team currently work from the office once or twice a week but please be aware this could increase.

You will work a 35-hour working week, 5 days out of 7 with start and end times between 8am and 6pm. It will include weekend and bank holiday shifts, which will be arranged on a rota basis.

We are looking to recruit highly motivated individuals to join our friendly and supportive Friendship team - if this sounds like you, please apply for immediate consideration.

Age UK internal grade - 8

Must haves:

* Excellent communication skills
* Confident and friendly telephone manner
* A passion for supporting older people
* The ability to work flexibly
* Excellent IT skills including Microsoft Office
* Ability to manage a busy workload
* A commitment to promoting equality and diversity
* Being a positive team player

Great to haves:
* An understanding of older people's issues
* Knowledge of safeguarding issues
* Experience of working with older people over the phone
* An understanding of mental health issues

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

Early applications are encouraged, we reserve the right to close this vacancy at any time should suitable candidates be found.

All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

About the role:

When a family member has a spinal cord injury, it can be difficult to acknowledge and accept that their injury will affect you too.

You might find it difficult to express and share how you have been affected by these events, especially to your loved one with the injury. Overwhelming feelings of guilt, helplessness, confusion and isolation are very common. 

Back Up’s Family Support team are there to help. Right from the point of injury, our Family Support Coordinators work together with the family and the injured person to create their own ‘Family Plan’ - making sure they have access to information and support throughout the rehabilitation journey.

As a Family Support Coordinator, you will build relationships with professionals to encourage referrals and manage a caseload. Whether it be meeting family members in a clinical setting, providing a listening ear from someone who ‘just gets it!’, or making referrals for ongoing support from a range of partners or statutory agencies – you will be passionate about being able to demonstrate the impact of what we do, and will see for yourself how Back Up quite literally transforms lives.

About us:

At Back Up, we have big ambitions. Over the next few years, we’re going to be transforming the lives of even more people affected by spinal cord injury.

Together we’ll be working hard to make sure everyone affected by spinal cord injury has access to the support they deserve; and we are the only spinal cord injury charity in the UK providing specific services to children and young people.

At Back Up, inclusion is at the heart of everything we do. Please read our Equality, Diversity and Inclusion Policy Statement. We are committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We particularly welcome applications from those from black, Asian or ethnic minority backgrounds or those with higher level spinal injuries.

In 2024 Back Up won The Times and The Sunday Times Spotlight Award for Best place to work for disabled employees. As well as this, Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensure excellence in the services we deliver.

Support Coordinator

We’re looking for an innovative, passionate, and professional individual with excellent communication and organisational skills to join our Stroke Recovery Services based in the Dorset East area.

There will be opportunities to hot desk within Bournemouth and Christchurch, as well as Poole NHS sites. This is an exciting opportunity to work with stroke survivors and their families to provide Key Worker support following a stroke.

Position: S11166 Stroke Association Support Coordinator

Location: Home-based, Dorset East however, Frequent travel will be required as part of this role (May include team meetings or other work-related meetings)

Hours: Part-time, 28 hours per week (flexible working available)

Salary: Circa £21,391 per annum (FTE circa £26,700 per annum)

Contract: Our services are contracted, we currently have funding for this role until 30 June 2027.

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 30 June 2024. We reserve the right to close these vacancies early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Interview Date: To be confirmed

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

The service aims to identify and address the needs of stroke survivors and carers across the stroke pathway, by providing a range of innovative support solutions, supporting them to meet their desired outcomes.

The Stroke Association Support Coordinator will:

· Support new stroke survivors and their carers from hospital discharge into the community.

· Provide personalised information, advice and support.

· Support stroke survivors to make informed lifestyle changes which will help them to prevent further strokes.

· Work collaboratively with NHS colleagues and other areas of the community to make a difference in the lives of people affected by stroke.

About You

The post holder will have experience/background in:

· A caring profession ideally with experience of supporting people with disabilities.

· Setting up and running Communication Support groups.

This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role.

To fulfil the role, you must be resident in the UK and have the right to work in the UK.

When you click to apply, you will be able to see the full responsibilities and person specification for further

information on the role.

Please submit your CV and supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

About the Organisation

Stroke Association. Rebuilding lives after stroke.

When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.

We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.

We’re working to improve the diversity of our team.  Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.

We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities. 

Every five minutes, stroke destroys lives. Help us rebuild them and join our team.

In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives. To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you!

You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service, Vulnerable Adult, Social Care and Support Officer, Rehabilitation Coordinator, Volunteering Manager, Care and Support Officer, Social Care Worker, Health, Health Care, Support Worker, Care Worker, Social Care Support Worker, Residential Support Worker, Relief Support Worker, Support Worker Disabilities, Day Centre Support Worker, Rehabilitation Support Worker, Night Support Worker, Stroke Support Worker, Disability, Disability Support, Stroke.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

The Role 

JLGB are recruiting a Finance & Fundraising Coordinator who will play a vital role in helping the charity achieve its financial, fundraising and organisational objectives. Supporting the Director of Operations & Finance, the role is essential for the smooth running of the charity’s finances, collaborating with teams across JLGB, as well as volunteers and external suppliers. With some support from JLGB’s administration team, you will be undertaking all financial transactions including payment runs, bank and income reconciliations. Managing our donor database, ensuring that Gift Aid is collected regularly. The position will be suitable for someone who has experience in these areas and is flexible, reliable, highly numerate and interested in working to support young people to reach their potential. 

Responsibilities will include:

• Processing and reconciling various financial administrative tasks, including petty cash and incoming card payments (via stripe and other card processors) 

• Providing effective financial administrative support to all JLGB programmes and functions 

• Providing support to the Finance Director and assisting with management accounts 

• Preparing expenditure reports for the senior leadership team, finance sub-committee, Trustee Board, funders and stakeholders 

• Validating and processing weekly expenses 

• Ensuring that Gift Aid is collected on a regular basis 

• Managing our Donor Database 

• Supporting with Income generation and fundraising events. 

• Supporting the delivery of the year-end financial reporting 

• Ensuring that financial documents are filed 

• Supporting audit processes to demonstrate compliance 

• Maintaining accounts and generating invoices on QuickBooks computer software 

• Overseeing debtor analysis and recovery 

• Contributing to the development and maintenance of financial systems and processes 

• Managing external suppliers, supplier accounts and purchases  

• Supporting other members of the administration team whenever necessary 

The above is not an exhaustive list of duties. You will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. 

Person specification 
We are looking for some of the following attributes in the successful applicant, you may be more experienced in some areas than others.  We are interested in experience that’s both job-related or gained through other areas of your life. Training and support will be given in any areas required. 

• A relevant finance qualification eg AAT, ACCA, CIMA or currently working towards one 

• Experience using QuickBooks or similar accounting and reporting systems and advanced excel. 

• Substantial experience of bookkeeping and processing payments

• Understanding of Accounting Principles 

• The ability to initiate and maintain systems 

• Confident and polite telephone manner for debt recovery and supplier procurement 

• Ability to pro-actively engage with internal and external stakeholders up to Senior Management level 

• Ability to present financial information and make it understandable to non-finance stakeholders

• Excellent organisation skills and attention to detail 

• Work well autonomously and as part of a wider team

• Excellent proficiency/advanced Excel 

• Good communication skills 

• Commitment to providing services and programmes for young Jewish people 

You may also have

• Experience of working with or in youth organisations or a charity 

• Experience of working with individuals from a wide range of cultural and faith backgrounds 

Please note this role may also require evening and Sunday work, in order to see delivery and meet/consult with volunteers 

What you’ll get in return 

• You will be working in a passionate and enthusiastic team with a strong vision and ambition in striving to enrich the lives of young people. 
• We offer 36 days leave, including bank holidays (this includes directed leave for Jewish high holy days that fall on a weekday), rising by 1 day for each completed year of service to a maximum total of 42 days leave. 
• Access to our benefits discount platform 
• Cash back health plan, includes wellbeing support and access to Virtual GP appointments 
• Death in service at 4 times salary.
• Employer and employee contribution to pension following successful probation period, in line with auto-enrolment pension requirement, 3% employer contribution 
• We have a flexible policy for working hours and offer TOIL where staff are required to start early, finish late or work on a Sunday, so that you can reclaim these hours at another time.