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Corporate Complaints Manager
Cambridge
Permanent
Full-Time
This is an exciting opportunity to join CHS Group in this newly established post. Do you have the expertise and confidence to lead on complaint handling and help shape how we listen, respond, and improve for our customers? If so, this is an opportunity to make a real impact. As Corporate Complaints Manager, you’ll play a key role in delivering a high-quality, customer-focused complaints service, ensuring every customer feels heard and supported.
You will be joining a long-established, locally based and independent housing association with strong local partnerships. We have a reputation for delivering on our values of care, openness and trust in our housing and community services. We continue to build on this strong foundation, with ambitious plans to further develop our services and infrastructure.
You’ll lead on our overall approach to complaint handling, working with teams to support their complaint responses and help ensure we remain fully compliant with regulatory requirements, including the Housing Ombudsman Complaint Handling Code.
You’ll also use insight and data to drive service improvements, helping us learn from feedback and strengthen the overall customer experience.
About the role
Reporting to the Executive Director, Customers Services you will:
· Monitor and where necessary promote improvements in compliance against our complaints and compensation policies, ensuring timely and high-quality responses
· Support customer facing teams to maintain a positive complaint handling culture and service through training, sharing data and good practice
· Lead on liaison with the Housing Ombudsman, ensuring all enquiries are responded to and that CHS learns from cases.
· Analyse complaint data and identify trends, root causes, and opportunities for improvement
· Support continuous improvement across the complaints process and customer experience
· Prepare our internal and external reporting and self-assessments and ensure they are published on time.
What You’ll Bring
You’ll bring a strong background in complaint handling and customer service, along with the confidence to challenge and influence colleagues.
Experience
· Experience of handling complex, high-volume complaints within a social housing, local government or other regulated organisation in a customer facing environment
· Experience of implementing change to drive up standards and performance
· Experience of using and improving databases / IT systems for customer and/or complaints data.
· Experience of collating and presenting data to a range of audiences
· Good knowledge of the Housing Ombudsman’s Complaints Handling Code and regulatory framework for social housing
Skills
· Excellent communication, influencing and listening skills
· Outstanding customer focus with the ability to balance empathy, accountability and operational compliance
· Excellent investigative and problem-solving skills
· Excellent analytical skills, using data to drive improvement
· Understanding of safeguarding, vulnerability and partnership approaches that support customers with complex needs
· A collaborative and assertive approach to working with colleagues and teams to drive improvement
Qualification:
Level 4 housing qualification regulated by the Office of Qualifications and Examinations Regulation (Ofqual) or willingness to work towards.
Hybrid Working Arrangements – the majority of the working week will be office-based in Histon in the first six months (probation period). Thereafter it may be possible to apply for a higher proportion of hybrid working, with service delivery being the prime consideration.
Benefits of working for CHS Group:
· Employee discount scheme (retail, leisure, gym membership and fitness equipment)
· Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone)
· Employee Assistance Programme
· Financial wellbeing hub - access to advice and support from experts, whether you're budgeting, interested in investing or retirement planning
· Refurbished Tech - access to the latest models at affordable prices, with a 12-month warranty and 30-day money back guarantee.
· Cycle to work scheme (salary sacrifice)
· One day off a year to volunteer for a charity of your choice
· 30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service
· Holiday purchase scheme - up to 5 days per annum (pro rata for part-time staff)
· Company sick pay
· 58p per mile business mileage allowance
· Refer a friend scheme (£250)
· Contributory pension scheme, which both you and CHS contribute to
· Enhanced maternity and paternity leave
· Flexible Working Policy
· Full induction
· Comprehensive free training and development opportunities with paid time off
· Free DBS (for relevant posts)
· Free onsite/nearby parking
· Hybrid Working Policy
· Flexitime
As part of the recruitment and selection process candidates will be required to complete a Personality Profiler
CLOSING DATE FOR APPLICATIONS: Midnight Sunday 12th July 2026
INTERVIEWS: Friday 31st July 2026
Pay: £63,099.00 per year
Job title: Director of Services
Hours per week: 37 hours Monday to Friday
Salary: £63,099
Location: Coventry and Warwickshire
About the role
Would you like to play a key role in improving the lives of older people living within Warwickshire and Coventry? We have a rare and exciting opportunity to join our senior management team at a time of significant change for the charity. Trustees have set out an ambitious strategy for growth and long-term sustainability that is supported with significant investment in technology, buildings and staffing resources. This investment will enable us to expand the reach of our current service offer and enable the growth of new services that meet the growing needs of our communities.
Our current service offer includes a range of dementia support services, home support, advice, financial support services, counselling, befriending, social groups and activity centres.
As Director of Services, you will maintain and develop service quality, support and develop a team of managers. You will build strong strategic stakeholder relationships and play a significant role in the broad leadership of all aspects of the charity.
How to apply
Please apply directly on our charity website Age UK Coventry & Warwickshire. If you would like an informal discussion regarding the role please email or phone us.
Age UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the essential criteria. We welcome requests for flexible working.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
Staff benefits include:
Closing Date: 8am on Monday 6th July 2026
Interview Date: Week Commencing 13th July 2026
Work Location: In person
The client requests no contact from agencies or media sales.
Do you share our belief in the importance of small charities and the power of skilled volunteers to drive meaningful, lasting change?
At Cranfield Trust, our mission is to bring together skilled volunteers and small charities to strengthen organisations, develop leaders and deliver impact that lasts.
Small charities play a vital role in communities, often at the frontline of complex and urgent challenges. But the environment that small charities have to operate in is becoming more demanding, with uncertain funding, rising demand, stretched leadership capacity, and a range of other issues that are currently impacting the sector.
We deliver free, capacity-building services and support for small charities, utilising proven approaches that address organisational challenges and leadership development. We are at an important point in our development, with a new CEO and a new strategy. Demand for our support is high and growing rapidly, and how we respond will shape our future impact.
We are looking for an experienced fundraising and relationship manager, who is motivated by the difference our work makes for small charities throughout the UK.
About this role
As Philanthropy and Partnerships Manager, you will play a central role in developing and managing Cranfield Trust's high-value relationships with funders, donors and partners. This includes identifying new funding and partnership opportunities, shaping compelling proposals, and building and stewarding trusted relationships that lead to long-term support.
You would be joining us at an important point in our development, with a new CEO, and a new strategy being introduced later this year. Demand for our support is high and growing rapidly, and how we respond will shape our future impact.
This is a remote working role, open to candidates based anywhere in the United Kingdom, but occasional attendance at face-to-face meetings, events and in-house training/development is a core requirement of the role. In this role, you will work closely with our Wales and Scotland Managers and we are keen to hear from interested candidates in Scotland or Wales.
You do not need to meet every role requirement to apply. But you should be ready to build an understanding of our work and share our passion for the difference it makes. Whether your experience fully matches the role description, or you bring relevant skills and a strong motivation to learn, we encourage you to apply.
In return, we can offer a flexible, purposeful role in a team that is highly committed, clear on priorities and motivated by our mission. Our staff survey reflects this, with 100% of colleagues feeling committed to delivering high-quality work.
We want to hear from a diverse range of applicants. We are committed to equity, diversity and inclusion and we want this to be reflected in the diversity and geographical spread of our team. If you have access needs or require reasonable adjustments as part of the recruitment process, please let us know.
Please read more information about the role and how to apply in our Recruitment Pack on our website.
The client requests no contact from agencies or media sales.
OVERVIEW
We are looking for two Experts by Experience Board Advisors to join Asylum
Aid’s Board of Trustees, who have lived experience of being an asylum seeker,
refugee or of statelessness.
The Board of Trustees is made up of individuals who have overall control and legal
responsibility for the charity’s management and administration. All the Trustees share
responsibility for the charity and must work according to the Articles of Association – a
governing document which sets out the charity’s rules and responsibilities. This means that
you will contribute, advise and make recommendations to the Board on the work and
strategy of Asylum Aid, but as you will not be a trustee you are not responsible for the final
decisions.
The Asylum Aid Board of Trustees is led by the Chair, Elizabeth Mottershaw. During your
time as a Board Advisor, you will be supported by the Chair and other members of the
Board (including one Trustee with lived experience) to ensure that you are confident and
comfortable in your contributions.
HOW TO APPLY
We know it can be daunting to join a Board, particularly if you haven’t done it before, so we
want to make it as easy as possible for you to join us and participate fully in our discussions
as a paid Expert by Experience Board Advisor. Both the Chair and the CEO are committed to
enable this.
If you would like to apply for the role of Expert by Experience Board Advisor for Asylum Aid,
please could you write a short letter, presentation, video or audio message addressing the
following two questions:
1. What is the main thing that interests you about applying for this role?
2. How do you meet the criteria outlined in the ‘Who are we
looking for’ section?
The questions can be responded to in one of four different
ways:
1. Written A4 (No more than 2 sides of A4)
2. PowerPoint (No more than 3 slides)
3. Audio recording (No more than 5 mins)
4. Video Recording (No more than 5 mins)
If you would like to send a CV as well, please do so but it is not
necessary for the application.
TIMELINE
Closing date: 10am on Monday 6th July
Preliminary interviews (online): week commencing 13th July
Final panel interviews (in person): week commencing 20th July
ELIGIBILITY CHECKS
Since our work involves the engagement and participation of individuals with lived experience, candidates will be required to undergo an enhanced DBS check if offered the role. We will also ask you for the details of two referees (if you do not have work-based references, we are happy to accept character references or references from any time spent volunteering).
We give Survivors of trafficking and torture the strength to move on.
The client requests no contact from agencies or media sales.
Age UK Bromley & Greenwich is an independent local charity supporting older people across both boroughs. We work to enable, support and connect older people, promote independence and wellbeing and ensure their voices are heard.
We are looking for an Information & Advice Triage Worker to be the first point of contact for older people, carers and their families seeking support.
About the role
This role is central to our Information & Advice service. You will provide high-quality initial information and guidance, assess urgency and risk, and ensure people are directed quickly and appropriately to advice services, support services or partner organisations.
You will often be the first person someone speaks to, so a calm, empathetic and professional approach is essential.
Key responsibilities
Act as the first point of contact for enquiries, mainly by telephone, with some face-to-face and email contact
Provide accurate information on issues affecting older people including benefits, housing, care, health and local services
Carry out structured triage to identify needs, priorities and risks
Manage expectations clearly and sensitively
Identify safeguarding concerns and follow organisational procedures
Make timely referrals to internal services and external partners
Maintain clear professional boundaries while offering a warm, person-centred response
Record all contacts accurately and promptly on the organisation’s CRM system
Maintain clear, concise and professional case notes
Ensure confidentiality, consent and data protection requirements are met
Work closely with advisers, service coordinators and partner agencies
Take part in team meetings, supervision and training
Keep knowledge up to date on welfare benefits, services and local provision
Promote Age UK Bromley & Greenwich services positively and professionally
About you
Essential
Experience in frontline information, advice, triage or high-volume customer contact work
Confidence handling calls from people who may be distressed, anxious or frustrated
Strong listening and questioning skills
Ability to assess urgency and risk and take appropriate action
Clear verbal and written communication skills
Experience using a CRM or case management system
Good general IT skills including email and Microsoft applications
Understanding of confidentiality, safeguarding and professional boundaries
Awareness of issues affecting older people and carers
Commitment to equality, diversity and inclusion
Empathy, patience and a non-judgemental approach
Desirable
Experience in the voluntary sector or health and social care
Knowledge of welfare benefits, housing or adult social care
Experience of face-to-face advice or reception-based work
Knowledge of local services in Bromley or Greenwich
What we offer
27 days annual leave plus bank holidays (pro rata), including two days over Christmas
Pension scheme with 5% employee and 3% employer contributions
Employee Assistance Programme offering 24/7 support
Supportive team environment with training and development opportunities
If you want to play a vital role in helping older people feel heard, supported and confident accessing the right help, we would love to hear from you.
We're a local charity working in the community to support older people, their families and carers. We want everyone to be able to love later life.



The client requests no contact from agencies or media sales.
Frimley Health Charity is ready for its next chapter. Join us to build visibility, unlock opportunity and create lasting impact across one of the UK's largest NHS Trusts.
Location: Frimley, Surrey (with travel across sites, including community sites), minimum 3 days on site
Applications close: 9 a.m. Wednesday 15th July 2026
Who we are
Frimley Health Charity is part of Frimley Health NHS Foundation Trust, working in collaboration to enhance care, improve patient and staff experiences and support innovation across our hospitals and local communities.
While core services are funded through the NHS, the charity enables us to go further, funding projects, equipment, wellbeing initiatives and improvements that make a tangible difference to patients, families and staff.
We are now entering an exciting new chapter, with significant untapped potential. With a refreshed strategy and clear ambition for the future, we are now looking for a leader who can help us realise it. This is a rare opportunity to shape what comes next, building visibility, engagement and sustainable growth while making a lasting difference to patients, staff and communities.
About the role
As Director of Charity, you will lead the next phase of the charity's development. Working closely with the Trust's senior leadership teams, Board members and staff, you will provide strategic and operational leadership across fundraising, governance, charitable expenditure, partnerships and supporter engagement.
This is not simply a fundraising role. Success will depend on your ability to build relationships, raise the charity's profile, strengthen ways of working and create momentum across the organisation.
Leading a small and high-performing team, you will balance strategic leadership with hands-on delivery. You will be comfortable rolling up your sleeves to develop new processes, drive projects forward and support day-to-day operations, ensuring the charity is well run, highly visible and positioned for sustainable growth.
You will help shape future opportunities, develop new partnerships and ensure charitable funds are invested where they can make the greatest impact. This is a role for someone who enjoys building, influencing and making things happen.
What we are looking for
We are looking for an experienced and values-led leader who combines strategic thinking with practical delivery. You will bring experience of leading people, developing income, partnerships or services, and working confidently with a wide range of stakeholders. You will be comfortable operating in a complex environment and able to balance long-term ambition with day-to-day delivery.
You will be an excellent relationship builder, capable of engaging clinicians, staff, volunteers, donors, trustees and community partners. Commercial awareness, sound judgement and the ability to identify opportunities for growth will be important.
Most importantly, you will combine confidence with humility. You will be collaborative, emotionally intelligent and able to bring people with you while creating positive change.
Experience within healthcare or NHS charities would be beneficial, but we are equally interested in hearing from candidates who can demonstrate the leadership, relationship-building and organisational development skills needed to succeed in this unique role.
Please click on the link to be redirected to the Peridot Partners website, where you will find further information and details of how to apply.
Applications for this role close at 9 a.m. Wednesday 15th July 2026.
The work of Frimley Health Charity helps to improve lives across all our hospitals for patients, staff, and visitors.


Groundwork South is seeking a motivated and experienced Senior Project Officer to lead on the delivery of our Climate Action Fund project over the next five years.
Senior Project Officer (Climate Action Fund Training and Development Lead)
Reference: CAF0626
Contract: Fixed term until June 2031
Hours: Full-Time, 37.5 hours each week
Salary: £28,000 - £32,000 per annum
Location: Home-based (with travel across England) – There is a focus on South West England during the pilot phase
About Us
Groundwork South works with communities across the south of England to transform their lives and the places where they live. We have been at the forefront of social and environmental regeneration for over 25 years, and today we have a simple mission: to create better places, improve people’s prospects, and promote greener living and working.
We are passionate about creating a future where every neighbourhood is vibrant and green, every community is strong and able to shape its own destiny, and no-one is held back by their background or circumstances. This vision drives the work that we do. Each year we deliver over 100 innovative projects, tackling the biggest issues facing our communities and creating real and lasting, positive change.
About the Project
Communities Prepared works with volunteers and communities across England to help them build the skills, confidence and knowledge needed to prepare for, respond to and recover from emergencies. This includes supporting communities to plan for climate-related risks such as flooding, storms, heatwaves, and severe weather.
Despite the successes we have had through our programme to date, we are not currently reaching diverse enough audiences and too often there are people missing from the resilience sector. This needs to change. To address this we are now embarking on an exciting new UK-wide partnership programme funded through the National Lottery Community Fund’s Climate Action Fund over the next five years.
The programme responds to growing evidence that climate-related emergencies, including extreme heat, flooding, fire, cold and severe weather, disproportionately impact marginalised communities, while those same communities are often excluded from resilience planning and decision-making.
The programme brings together Equally Ours, Communities Prepared (part of Groundwork South), and the VCS Emergencies Partnership (VCSEP, part of the British Red Cross) to strengthen climate resilience by ensuring that communities experiencing discrimination and disadvantage are at the heart of climate preparedness, response, recovery and policy-making.
Through a rights-based and co-produced approach, the programme seeks to shift climate resilience policy and practice away from models that frame communities as “vulnerable”, and towards approaches grounded in agency, participation, equality and shared responsibility.
Key Responsibilities
As Senior Project Officer, you will:
The role involves regular travel across the UK, with a focus on South West England during the project’s pilot phase.
We are looking for someone with:
Closing date for applications: 11.59pm, 30th June 2026
Interview date: 15th July over MS Teams
Interview panel: Representatives from Groundwork South, Equally Ours and VCSEP (tbc)
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Groundwork South is an equal opportunities employer and welcomes applications from all members of the community.
No agencies please.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking for variety, flexibility and opportunities to use your broad range of creative skills? Working for DFN will give you all this and the opportunity to impact the lives of the most vulnerable in India.
DFN UK – Dignity Freedom Network – is a UK charity helping to bring dignity and freedom to the poor, the marginalised and the outcastes in India. Indian colleagues and volunteers deliver impactful education, health, protection and economic empowerment programmes - the ladder needed by those we seek to help to overcome the barriers they face. Working in large cities and in rural villages, with young children and new mums, with women who have experienced exploitation, and families facing discrimination and prejudice, we work to champion those society sidelines, including those from low caste and tribal backgrounds.
In the UK we raise awareness and raise support. As our Marketing and Communications Manager you will prepare our key messages and external communications. You will coordinate our content and prepare and oversee digital platforms. You will be pivotal to our public fundraising and provide an engaging and authentic window into the lives of those touched by DFN's work in India. We are looking for someone who will enjoy a role in which every day is different. There will be appropriate support but room for you to innovate and develop. With a hybrid role, you will enjoy a flexible working arrangement to suit your needs.
Your main duties will be:-
We are a small happy team with a big heart for the work and this is really important to us, as is our Christian motivation. If you work for DFN you will join a committed team who pray for our work and believe everyone is created in God's image. You will be the sole employee devoted to marketing and communications but will work closely with the CEO and colleagues.
The role is broad and we appreciate that you may not have all the skills we are looking for but if the work motivates you, our culture appeals and you have some sound experience please apply. We can supplement skills with training, outsourcing and volunteer support, as required. The role is part-time - between 15 to 23 hours per week. You will need to be able to travel to Stafford 3-4 times per year.
To find out more read our Job Description and Person Specification. To apply please submit your CV and a covering letter of no more than two A4 sides setting out how you meet the person specification. Applications will be reviewed on a rolling basis.
Why you will enjoy working at DFN:- Our staff describe the team as ‘caring and supportive’. They speak of the ‘motivating’ work ‘helping to make a difference in the lives of others in areas that I can easily take for granted every day - education, freedom, employment and healthcare.’
To apply, please submit your CV and a covering letter of no more than two A4 sides setting out how you meet the person specification. Applications will be reviewed on a rolling basis. If you have any questions or need assistance in the process please contact our office and ask for Katherine or Tina - details can be found on the JD and Person Specification.
The client requests no contact from agencies or media sales.
An introduction from our Head of Fundraising
Villiers Park is a national social mobility charity with a strong track record of delivering impactful programmes that support young people from under-represented backgrounds to fulfil their potential.
We are seeking to recruit an experienced Trusts and Foundations Manager to lead and grow income from charitable trusts, foundations and grant-making bodies. This is a pivotal role within the fundraising team, responsible for developing and delivering a successful trusts and foundations income stream to support Villiers Park's programmes and ambitious ‘Beyond Barriers’ growth strategy.
Villiers Park is generously supported by charitable trusts and foundations, which contribute over £500,000 every year towards our work. The Trusts and Foundations Manager will build on and develop Villiers Park’s trust fundraising, by cultivating relationships with current and prospective supporters, preparing compelling applications and reports, and seeking new funders and opportunities to help us to realise our goals and those of the communities we serve.
As Trusts and Foundations Manager, you will be part of a supportive fundraising team (based in our Cambridge office) and will work closely with dedicated and welcoming colleagues from across the organisation including our Communications Manager, Finance Manager, Programmes Team, Senior Leadership Team and Trustees. I hope that you will be inspired to apply for the role and look forward to hearing from you.
Melody Brooker
Head of Fundraising
About the role
Villiers Park is generously supported by charitable trusts and foundations, which contribute over £500,000 every year towards our work. The Trusts and Foundations Manager will build on and develop Villiers Park’s trust fundraising, by cultivating relationships with current and prospective supporters, preparing compelling applications and reports, and seeking new funders and opportunities to help us to realise our goals and those of the communities we serve. Our established portfolio offers a unique opportunity for an experienced Trusts and Foundations Manager to steward relationships and meet with funders across our hubs, to see our work in action.
The successful candidate will be joining the team at an exciting time for Villiers Park. We have five thriving regional hubs cross the UK, and an evidence-based approach that makes a proven impact on young people’s lives. Our Beyond Barriers strategy is focused on further scaling our work to substantially increase our impact across the country by 2030.
As the Trusts and Foundations Manager, you will have the opportunity to work with colleagues from across the organisation, from Progression Coaches who work directly in and with our school partners to members of the Senior Leadership Team and Trustees. You will be part of a small fundraising team so working well in a team, and being flexible to support others, is essential. You will build mutually trusting relationships with colleagues and funders and balance tenacity with empathy.
Key responsibilities
This list is not exhaustive, and the post-holder may be required to undertake other tasks relevant to the role and within their capability.
Essential skills and experience:
Desirable skills and experience:
Employee Benefits
Safeguarding:
Villiers Park Educational Trust is committed to safeguarding and to providing a safe and supportive environment, which secures the well-being and best outcomes for the young people with whom we work.
Safeguarding is embedded in all aspects of Villiers Park's work and integral to the commitment we make to our schools, partners and the young people and communities we serve and work with. All employees and volunteers are expected to share this commitment by adhering to our organisational safeguarding procedures, attending regular in-house training and keeping up to date with developments in policies and legislation. All employees and volunteers will also agree to undergo a Disclosure and Barring Services check and successfully complete our mandatory online training courses including NSPCC Safeguarding in Schools and PREVENT training.
The client requests no contact from agencies or media sales.
We are looking for a Community Lead to be responsible for developing relationships with individuals, community groups, schools, faith groups and volunteers to inspire and maximise fundraising opportunities within the community.
This is a hybrid role based on the Essex border with East London.
The Charity
A warm and welcoming hospice, dedicated to providing care for those who have been diagnosed with a serious illness.
You would be joining a welcoming team at an ambitious and motivated organisation, known for promoting equality, diversity and inclusion offering flexibility, competitive salaries and an excellent working environment.
The Role
Deliver and grow community fundraising activity within the area.
Act as the first point of contact for community supporters, providing excellent stewardship, guidance, and encouragement.
Proactively identify and develop new fundraising opportunities across the regional area.
Promote and deliver hospice-led community fundraising events and initiatives (e.g. coffee mornings, fun runs, fayres, in-memory activities).
Work closely with other Community Officers, sharing insights and experiences to improve the overall community fundraising team.
Recruit, train, and support community fundraising volunteers.
The Candidate
Demonstrable Community Fundraising experience
Experience of line management, providing leadership and guidance to teams.
Demonstrable experience of building effective relationships with supporters, resulting in sustainable income
Experience of analysing fundraising activity providing actionable insight to future activity for themselves and those they manage.
IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Director of Digital, Data and Technology to play a pivotal role in our Central Services in the City of London.
Sounds great, what will I be doing?
This role provides strategic leadership across data, digital and technology to drive coherence, assurance and insight within a mission-led organisation. The Director is responsible for shaping and delivering an integrated strategy that aligns technology and data with organisational priorities, improving outcomes for people facing disadvantage. This includes leading multidisciplinary teams, strengthening data governance and insight, overseeing digital transformation and IT operations, and ensuring robust information security, risk management and compliance. The postholder works closely with senior leadership to translate ambition into clear, prioritised plans, embed a user‑centred and evidence‑led culture, and ensure services are supported by reliable, inclusive and future‑ready technology and information systems.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
The role requires a senior leader with significant experience across data, digital and technology in a complex organisation, with the ability to develop strategy and translate it into clear, deliverable plans. Essential to the post is a strong understanding of data, insight and technology functions, alongside expertise in governance, data protection, information security and risk management. The postholder must demonstrate the ability to lead multidisciplinary teams, manage budgets and suppliers, and drive organisational change through user‑centred, evidence‑led approaches. Strong communication, analytical thinking and stakeholder engagement skills are critical, along with the ability to operate effectively within senior governance structures and influence decision‑making at executive level.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.



The client requests no contact from agencies or media sales.
0.5 FTE – 18.75 hours per week (flexible working)
Salary: £30,000-£32,000 FTE depending on experience
Location: Hybrid working with one regular day or half-day per week in Abingdon/Oxfordshire, alongside home working and regular external meetings
About Quest for Learning
Quest for Learning is an education charity working to close the gap for primary school children in Oxfordshire who are falling behind due to disadvantage.
We work closely with schools to deliver targeted, evidence-led literacy and numeracy programmes that help children build the skills, confidence and foundations they need to thrive. Many of the children we support are growing up in poverty, facing barriers linked to low family literacy, unmet additional needs, unstable home circumstances, or limited access to wider opportunities.
Our programmes are delivered by experienced professional tutors and are built around structured interventions, strong school partnerships and measurable outcomes. On average, pupils supported through our small-group tutoring make around 13 months of progress in just 10 hours of support.
Quest for Learning is entering an important new stage of development. Following a period of organisational growth and strategic transition, we are investing in building a stronger and more sustainable fundraising function that can deepen our impact and reach more children across Oxfordshire.
This is an opportunity to help shape that next stage.
Why join us?
This is a rare opportunity to join a small but ambitious charity at an exciting stage of development.
You’ll have:
We are intentionally investing in fundraising, partnerships and long-term sustainability, and this role offers the opportunity to help build strong relationships and community support around an ambitious, evidence-led charity with significant future potential.
We are a collaborative, supportive and purpose-driven team that values initiative, professionalism, creativity and compassion.
Role purpose
We are seeking an energetic, proactive and relationship-focused fundraiser to help grow Quest for Learning’s community, corporate and partnership fundraising activity.
This role will focus primarily on building relationships and developing opportunities with local businesses, community organisations, schools, supporters and wider networks across Oxfordshire.
We are looking for someone who enjoys meeting people, building partnerships and creating opportunities through strong communication and relationship management. The successful candidate will help raise the profile of Quest for Learning, strengthen supporter engagement and contribute to a more diverse and sustainable income base.
This is a role for someone who is motivated by people, partnerships and meaningful social impact.
Alongside this role, Quest for Learning is also recruiting for a trusts and grants fundraising role. We are open-minded about how responsibilities are ultimately structured and welcome applications from candidates with a range of backgrounds, experiences and strengths.
You will work closely with the CEO, programme staff and trustees, with access to strong impact data, established programmes and a compelling case for support.
Key responsibilities
Community and partnership fundraising
Supporter engagement and stewardship
Organisational contribution
Person specification
We recognise that strong fundraisers and partnership-builders do not always come from traditional charity fundraising backgrounds. If you have transferable skills and experience in areas such as partnerships, account management, business development, communications, education, customer relationships, sales, marketing or community engagement - and are excited by our mission - we would strongly encourage you to apply.
Essential
Desirable
What success in this role looks like
Successful performance in this role is likely to include:
As Quest for Learning grows, we expect this role to develop too, with opportunities to shape strategy and take on increasing responsibility over time.
Who thrives at Quest for Learning
People who tend to thrive at Quest for Learning are:
Working arrangements
Benefits
Application process
To apply, please submit:
We encourage applications from candidates with both traditional and non-traditional fundraising backgrounds.
For an informal conversation about the role, please contact Chris Higgins, CEO
Closing date: midday, Tuesday 30 June
Interviews: week commencing 6 or 13 July
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Fundraising Manager
Organisation: The Outrunners Charity
Job Description
Job title: Fundraising Manager
Location: Hackney Bridge, Queen Elizabeth Olympic Park, London (a canalside public destination less than five minutes from Hackney Wick station)
Salary: £36,700-£40,000 FTE depending on experience, pro rata to £22,000-£24,000
Hours: 0.6 FTE (3 days/21 hours per week). Office hours are 10am - 6pm with occasional evenings and weekends. Flexible working opportunities are available.
Who are The Outrunners?
The Outrunners are a running and movement charity based in Hackney, on a mission to empower young people through movement. Backed by an incredible crew of volunteers and partner brands like Nike and Moju, we help young people in East London to build confidence, wellbeing, health and leadership skills.
We deliver free, fun, sociable, youth‑led running and movement sessions for 8–18 year olds every week - during term time and holidays. But we’re about more than just running. We create space for young people to explore creativity and culture, go on exciting trips, access wraparound wellbeing support, and develop the skills and opportunities they need to shape the futures they want.
Over the past five years, we’ve supported thousands of young people and helped push greater diversity within the running world.
We like to do things differently - taking young people out of their everyday environments and into exciting new spaces, opening doors to opportunities they might not otherwise have access to. If that sounds like something you want to be part of… read on.
Our achievements
We’re a small charity but we pack a mighty punch. Our income has grown year-on-year since we became a charity 6 years ago - allowing us to expand our core team and move into office premises large enough to incorporate a Youth Hub. Last year we worked with over 1,150 young people through our school and communities programs, and this year we’re looking to expand our work even further!
To give you a sense of the kinds of work that we do, over the last year we have:
Hosted a free Girls’ Festival for 100+ ethnically diverse young girls, allowing them to try running sessions, creative classes and yoga experiences in a safe and empowering environment.
Hosted free training academies for ethnically diverse women and young people aged 16-21 to train for their very first half or full marathons! We offered physical, emotional and logistical support throughout their training journey and cheered on every single one of them as they ran either the Hackney Half or the London Marathon under the Outrunners name. Since programme launch, we have worked with over 250 people in our Academies.
Took diverse groups of young people to races and events, such as Hackney School run and Black to the Trails.
Offered personalised mentoring to several of our young people who were struggling with school or life.
Expanded the career horizons of young people by offering them a free work experience opportunity with our partner brands.
What do we want?
We are seeking an experienced fundraiser for a strategic and hands-on role who loves working in a small, ambitious charity and wants to help shape the next stage of growth at The Outrunners (current annual income circa £350k).
Reporting to the CEO, you will lead on income generation, with a primary focus on trusts and foundations, while growing a more diverse and sustainable income mix through corporate partnerships, community fundraising and individual giving.
You will translate the lived experiences, energy and impact of our young people and programmes into compelling funding propositions. You’ll support the CEO to build genuine, long‑term relationships with funders and partners who believe in movement, equity and opportunity for young people - and who want to be part of something fresh, joyful and youth‑led.
Does this sound like you?
A driven, experienced fundraiser who enjoys leading income growth in a small, ambitious charity and taking real ownership of results.
A strategic thinker who is also hands‑on – happy managing pipelines, writing bids and following up relationships day‑to‑day.
Someone who can translate impact, lived experience and data into clear, compelling cases for support.
A confident relationship‑builder who can engage, influence and inspire funders, partners and supporters.
Resilient and adaptable, comfortable balancing multiple income streams, deadlines and priorities.
Values‑led and trustworthy, with a strong sense of integrity, accountability and ethical fundraising practice.
Motivated by social impact and excited to fundraise for a youth‑led organisation rooted in movement, equity and opportunity.
Happy to occasionally work evenings or weekends for events, funder cultivation or partner activity.
Experience and skills we’re looking for
5+ years’ experience in fundraising, ideally within a small or growing charity.
Proven success securing income from trusts and foundations, including prospect research, high‑quality bid writing and effective funder stewardship.
Strong understanding of what drives successful grant applications, from alignment and evidence to storytelling and relationships.
Experience developing or contributing to diversified income streams, such as corporate partnerships, community fundraising or individual giving.
Ability to manage income pipelines and use systems/CRMs to track fundraising activity and performance.
Sound understanding of fundraising regulation and best practice.
Confident relationship‑builder with experience engaging funders, partners or senior stakeholders.
Strong storytelling and written communication skills, with the ability to combine impact data, lived experience and insight into compelling cases for support.
Excellent organisation and time‑management skills, with the ability to juggle multiple deadlines and priorities.
Collaborative and positive team player, comfortable working in a small, fast‑moving organisation.
Strong commitment to equality, diversity and inclusion, with confidence working across diverse communities.
Desirable:
Experience fundraising for youth, wellbeing, sport or community‑based organisations.
Experience working with or supporting programmes for girls and young women.
Key Responsibilities:
1. Fundraising Strategy & Income Growth (with Chief Executive)
Develop and deliver a fundraising strategy aligned with The Outrunners’ strategic goals and values.
Grow and diversify income streams, with a focus on increasing unrestricted and sustainable income.
Create and manage an annual fundraising workplan to deliver agreed income targets.
Work closely with the Chief Executive on pipeline management, forecasting and income planning.
Regularly review progress, learn from outcomes and adapt approaches as needed.
2. Trusts & Foundations (Primary Income Lead)
Lead and manage a pipeline of trust and foundation applications, from prospect research to reporting.
Research, cultivate and secure grants aligned to The Outrunners’ youth‑led movement work.
Write high‑quality, compelling funding applications and reports.
Work closely with youth programme staff to gather outcomes, case studies and impact data.
Build strong, professional relationships with funders through excellent stewardship.
Develop approaches that encourage funder renewal, uplift and long‑term support.
3. Corporate Partnerships (Growth area)
Support the development of relationships with values‑aligned corporate partners and brands.
Identify opportunities for corporate grants, sponsorship, employee fundraising, volunteering and matched funding.
Shape clear and inspiring partnership pitches with cases for support that connect partner goals with youth wellbeing, movement and equity.
Work with colleagues to ensure corporate partnerships are meaningful, well‑supported and mutually beneficial.
4. Community & Individual Giving (Growth area)
Support the growth of The Outrunners’ individual giving base, including regular and mid‑level donors, working with CEO and Admin Lead.
Develop donor stewardship approaches that support repeat and long‑term giving.
Explore opportunities with local communities, supporter networks and high‑net‑worth individuals.
5. Impact, Systems & Compliance
Work with our Admin Lead to maintain accurate records across fundraising and income tracking systems (CRM).
Contribute fundraising content across our website, donor platforms and communications channels, working closely with Marketing & Comms.
Support the creation of impact reports and case studies that reflect young people’s lived experience ethically and sensitively.
Ensure compliance with fundraising regulation and best practice.
Stay informed about sector trends and test new tools or approaches appropriate for a small charity.
What’s in it for you?
Opportunity to make a meaningful difference in the lives of young people.
Supportive and inclusive working environment.
Professional development and training opportunities.
30 holiday days + all bank holidays (pro-rata)
Self-development days
Work-related travel reimbursement
Learning and development opportunities to fit your aspirations, including with some of our partner businesses
Working alongside aspirational brands
We strongly encourage people from underrepresented groups to apply for this role. The successful applicant will need to be subject to a background enhanced disclosure check by the Disclosure and Barring Services (DBS) before any appointment can be confirmed.
If you would like to apply for this role please share a copy of your CV and a covering letter explaining why you would like the role and how you meet the requirements listed in the job description. The covering letter should be no longer than two A4 pages.
If we feel you meet our requirements, we will contact you for an interview. Due to the high volume of applications, if you are not contacted within a month of submitting your application, on this occasion you have been unsuccessful. We will keep your details on file for any other suitable vacancies.
Please submit your CV and covering letter by Sunday 28th June 11.59pm.
ABOUT THE ROLE
We are looking for two Experts by Experience Board Advisors to join the Helen Bamber Foundation Board of Trustees, who have lived experience of seeking asylum, being granted refugee status or another form of protection in the UK and lived experience of extreme human rights abuses.
The Board of Trustees is made up of individuals who have overall control and legal responsibility for the charity’s management and administration. All the Trustees share responsibility for the charity and must work according to the Articles of Association – a governing document which sets out the charity’s rules and responsibilities. This means that you will contribute, advise and make recommendations to Board on the work and strategy of the charity, but as you will not be a trustee you are not responsible for the final decisions.
The Helen Bamber Foundation Board of Trustees is led by the Chair, Adam Epstein. During your time as an Expert by Experience Board Advisor, you will be supported by the Chair and other members of the Board (including two Trustees with lived experience) to ensure that you are confident and comfortable in your contributions.
HOW TO APPLY
We know it can be daunting to join a board, particularly if you haven’t done it before, so we want to make it as easy as possible for you to join us and participate fully in our discussions as a paid Expert by Experience Board Advisor. Both the Chair and the CEO are committed to enable this.
If you would like to apply for the role of Expert by Experience Board Advisor for Helen Bamber Foundation, please could you write a short letter, presentation, video or audio message addressing the following two questions:
The questions can be responded to in one of four different ways:
If you would like to send a CV as well, please do so but it is not necessary for the application.
TIMELINE
Closing date: 10am on Monday 6th July
Preliminary interviews (online): week commencing 13th July
Final panel interviews (in person): week commencing 20th July
ELIGIBILITY CHECKS
Since our work involves the engagement and participation of individuals with lived experience, candidates will be required to undergo an enhanced DBS check if offered the role. We will also ask you for the details of two referees (if you do not have work-based references, we are happy to accept character references or references from any time spent volunteering).
We give Survivors of trafficking and torture the strength to move on.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Age UK Leicester Shire & Rutland is more than a Charity we are a lifeline to older people in our local communities. As part of our mission to support older people in their everyday lives, we provide a wide range of services, including our shops.
Every item sold across our shops helps an older person in Leicester, Leicestershire and Rutland. We are looking for a commercially minded, inspiring Head of Retail to lead our charity’s retail function, a portfolio of 29 shops, a growing online operation with an ambitious plan to turn the retail success into real impact for older people.
This is a Senior Leadership role reporting to our Executive Director. You will set and deliver our retail strategy, grow income across high-street, out-of-town and superstore-style sites, develop our furniture and ecommerce operations, and lead a large, dedicated team of managers, drivers, maintenance staff and volunteers. If you can combine commercial drive with genuine care for the people you lead, we would love to hear from you.
What you’ll do
• Deliver and continuously develop our retail strategy, growing income and keeping the function commercially resilient and fit for the future.
• Identify and develop opportunities for growth — including new high-street, out-of-town and superstore-style sites — backed by evidenced business cases.
• Build our furniture retail strategy across the city, county and wider region, and grow ecommerce income across multiple online platforms such as eBay.
• Lead, coach and motivate your managers and teams, ensuring every shop is well presented with excellent customer service.
• Turn around underperforming shops and oversee income generators including Gift Aid, scratch cards and the Grand Raffle.
• Drive efficiency across the function, making smart use of technology and AI to support staff and volunteers.
What we’re looking for
• Strong retail experience at senior management level, with proven sales leadership and the ability to inspire others.
• Commercial and business awareness, with the ability to set and work to financial targets, budgets and plans.
• A track record of developing and delivering retail strategy and growing a retail estate, including new formats.
• Experience of identifying and turning around underperforming shops, and of managing performance.
• Experience of leading and developing both staff and volunteers, with excellent IT and communication skills.
• Someone compassionate and empathetic — who leads with kindness as well as drive, treating staff, volunteers and customers with respect.
• Desirable: not-for-profit sector experience, furniture reuse and logistics, growing ecommerce across more than one platform, and using technology and AI to improve ways of working.
• A full driving licence is required, with the ability to gain business insurance.
What we offer
• Competitive salary of £55,000 per annum
• Company car (subject to benefit-in-kind tax).
• 25 days’ holiday plus public and bank holidays and two discretionary days.
• Enhanced health cash plan, life insurance, and an employee assistance and wellbeing programme.
• Employer pension contributions and a salary sacrifice pension scheme.
• Eligibility for a car park space at Lansdowne House and a business mileage allowance.
• The reward of contributing to a fantastic local charity supporting older people across Leicester, Leicestershire and Rutland.
How to apply
To apply, please submit a comprehensive application along with a covering letter setting out what you would bring to the role. This post will remain open until it is filled. We will be reviewing applications and interviewing on a rolling basis, so early applications are encouraged. We reserve the right to close this advert early if a suitable candidate is found.
Base: Lansdowne House, Princess Road East, Leicester, LE1 7LA
Hours : 37 including some weekends and bank holidays Monday – Thursday 8.30 – 4.30pm Friday 8.30am – 4.00pm with a 30-minute unpaid break
Salary: £55,000 per annum
Contract: Permanent
Closing Date: 26 June 2026
Interview Date: To be confirmed
Reference: TD/SP100626
The client requests no contact from agencies or media sales.