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Top job
Medair, Kennington (Hybrid)
£28,900 per year (pro-rated to agreed working hours)
Help enable life-saving humanitarian work by providing vital financial, operational and fundraising support.
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Page 2 of 72
Kennington, Greater London (Hybrid)
£28,900 per year (pro-rated to agreed working hours)
Part-time (3 or 4 days per week)
Permanent
Job description

An excellent opportunity has arisen to join the Medair UK team as we are seeking a part-time Operations Support Officer. The post holder will be responsible for Medair UK’s financial and office administration, including maintenance of the organisation’s CRM database and some fundraising support. You will ensure the accurate processing and timely delivery of donor and financial information and acting as first point of contact for the organisation, you will be responding to supporter enquiries. You will also provide general office, and IT support to the Head of Operations.

About Medair UK

Medair is a Christian humanitarian organisation that responds to conflict, disease, and disaster so that the world’s most vulnerable and hard-to reach people can live with dignity and hope. Medair UK is an affiliate of the Swiss-based humanitarian organisation, Medair International.

Together, we work in some of the most remote and difficult places on earth, empowering people to build a better future. This year our teams in Sudan have remained operational, working under the most difficult conditions, and launched a new response in Chad to support those fleeing across the borders. In the Democratic Republic of Congo, we received global coverage as one of the first responders saving the lives of communities affected by Mpox – and no lives were lost amongst those we treated. We also scaled up in Lebanon supporting at displaced communities affected by the conflict. In 2024 through our experienced national and international teams we helped 3,743,021  people across 13 countries.

About you

You will have experience of working in an office administration role, including financial processing and have proven experience with databases. You will be comfortable working with and prioritising high volumes of work. In addition to your experience of completing routine, complex tasks accurately and systematically, you will be able to maintain quality and attention to detail. Confident, polite and professional with excellent communication skills and the ability to work as part of a team, you will have strong planning and organisational skills, with experience of maintaining office and administrative systems

Key Activities

      Donation Processing

  • Responsible for the timely recording and processing of all incoming donations (including via our website, bank account, third party platforms and cheques) into the Medair UK CRM (Salesforce).
  • Ensure all donors receive gift acknowledgements / thank you letters corresponding to each gift received.
  • Maintain up-to-date records of donors, staff and other contacts in the Medair UK database.
  • Process and record completed Gift Aid declarations and support in the regular reclaim of Gift Aid.

      Financial Administration

  • Inputting of all financial data (income and expenditure) into Quick Books.
  • Preparing and following up suppliers invoices for payment.
  • Processing expenses claims.
  • Managing the banking of income and supporter cheques.
  • Support the Head of Operations to implement the month and year end reconciliation process for both Salesforce and Quick Books.

      Facilities & Office Management

  • Act as first point of contact for the office and public enquiries, responding to incoming telephone calls and emails.
  • Answer basic enquiries about Medair's work and distributing information to supporters and others as required.
  • Manage and order office supplies, stationery and equipment.
  • Maintain a clean, tidy and safe working environment, administrating risk assessments, H&S and fire safety procedures.

      Information Technology

  • Ensuring the maintenance of the IT system and handling minor in-house IT technical issues for staff and volunteers. 
  • Liaising with the Global Support Office IT Helpdesk team to ensure the timely set up of IT for new staff and volunteers – i.e. setting up email addresses, and relevant permissions.
  • Ensuring that IT permissions are current, and that these are amended as and when staff and volunteers leave.
  • Assisting with continuous improvements in Medair UK’s use of IT.

​    Engagement Support

  • Supporting fundraising activities with data segmentation and the production of standard and custom reports in Salesforce
  • Supporting the production and automation of email newsletter and appeals via Campaign Monitor
  • Setting up new Salesforce campaigns with tailored reports and dashboards to track donations.
  • Producing digital surveys and web-forms as required.
  • Providing support to Medair’s virtual events, including the technical administration of Zoom and pre and post event attendee administration.           

      HR Administration

  • Organising and co-ordinating staff and volunteer inductions ensuring that the induction checklist is completed.
  • Supporting the Head of Operations with team training and organisational learning and development opportunities.

Qualifications - DESIRABLE

  • Vocational qualification in business or financial management / administration desirable

 Languages

  • Excellent English (spoken and written).

 Experience / Competencies – ESSENTIAL

  • Experience of office administration / financial administration
  • Experience of Microsoft Office solutions, including Excel and Word; Internet and email proficient
  • Experience of fundraising or other database(s), ideally Salesforce and Campaign Monitor
  • Experience of finance packages
  • Able to work to tight deadlines
  • Capable planner with attention to detail for data quality, accuracy and consistency
  • Clear spoken and written communicator
  • Strong team player
  • Ability to handle a wide and varied workload and work on own initiative
  • Inspired by and in full agreement with Medair’s Christian values and ethos
  • Willing to contribute to the spiritual life of the team including prayer meetings
  • Willingness to be flexible in terms of hours worked at occasional, but inevitable moments of crisis

Experience / Competencies – DESIRABLE

  • Experience and proficiency in the use of Salesforce and Quickbooks
  • Knowledge or experience in the HR, IT or Office Management disciplines
  • Experience in charity sector
  • Experience in relief / development work
  • Understanding of Humanitarian Issues

Contract Details: Part-Time (3 to 4 days/wk to be mutually agreed), permanent

Salary: £28,900 (pro rated to agreed part-time hours)

Closing date: Monday 22nd September, 5pm. Interviews likely to be held on Wednesday 1st October.

Workplace:  Medair UK office is based in Kennington, London. There is possibility to adopt hybrid working, but with a minimum of at least 2 days in the office.

Only those eligible to work in the UK can apply.

NOTE: In order to maintain the organisation’s Christian ethos, there is a genuine occupational requirement for the holder of this Medair UK position to be a committed Christian

 

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Application resources
Posted by
Medair View profile Organisation type Registered Charity Company size 11 - 20
Posted on: 03 September 2025
Closing date: 22 September 2025 at 17:00
Tags: Administration, Finance, Operations, CRM

The client requests no contact from agencies or media sales.