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The Ripple Pond, Remote
£27,251.95 pro rata
Be part of an exciting team, making a real difference in our military communities.
Posted 3 days ago Apply Now
St Giles Trust, Multiple Locations (On-site)
£24,000 pa + excellent benefits
Posted 5 days ago
Save the Children, Multiple Locations (On-site)
Starting £24,650 pa + generous benefits
Posted 5 days ago
Closing in 7 days
Southwark Community Education Charity, Remote
0.4 FTE of £45,000 (£18,000 per year)
Join SCEC as Scheme Director and Help Develop and Grow our Education Enrichment Programmes for Children in South London
Posted 5 days ago Apply Now
Society for Research into Higher Education, London (On-site)
£18,000 per year
Posted 5 days ago
Bristol North West Foodbank, Avonmouth (On-site)
£18,682.5 per year
We are looking for an experienced administrator, a self starter, organised and who enjoys interacting with a wide range of people.
Posted 1 week ago
Papyrus Prevention of Young Suicide, Birmingham (On-site)
£16,230.50 per annum progressing incrementally to £17,944.67 per annum. (Scale point 24-28). As a night shift worker, you will receive an additional allowance of £10 per night shift.
Suicide Prevention HOPELINE247 Adviser (Night Service) – Birmingham
Posted 1 week ago
Closing in 7 days
The King's Trust, Multiple Locations (Hybrid)
£23,672.00 to £28,783.00 (National) £26,334.00 to £32,314.00 (London), dependent on your location, skills, knowledge and experience
Posted 1 week ago
Closing in 5 days
Voice of Youth and Genuine Empowerment (V.O.Y.A.G.E), Hackney (On-site)
£13,000 - £16,000 per year
Youth and Community minded Office Manager/ Mentor
Posted 1 week ago Apply Now
Closing in 5 days
Hear Us, South Croydon (On-site)
£12,670 - £29,696 per year
Promote & deliver online & in-person events that reflect the organisation's mission support, empower & amplify the voices of disabled people
Posted 1 week ago
Page 2 of 5
Ewell, Surrey (Hybrid)
£16,500 - £17,500 per year (£33,000 - £35,000 FTE)
Part-time (17.5 hrs per week)
Permanent
Job description

We are looking for a Quality and Service Improvement Officer on a part-time basis to fulfil a job-share.

In this important role, you will manage the quality review process by providing expert advice and guidance and support the delivery of the caller feedback service.

You’ll be a key driver of Samaritans’ aim to improve the consistency and quality of our services, ensuring excellent service delivery to all our callers in their time of need.

Contract

  • £16,500 - £17,500 per annum plus benefits (£33,000 - £35,000 FTE)
  • Part time (17.5 hrs per week) 
  • Permanent
  • Hybrid working with link to Ewell office
  • In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month.​
  • We are passionate about flexible working, talk to us about your preferences 

What you’ll do 

  • Provide expert guidance to staff and volunteers in relation to quality reviews
  • Manage the planning and administration of the quality review process
  • Maintain and update quality review resources
  • Champion quality improvement and development
  • Coordinate the caller feedback process
  • Engage with callers to gather feedback
  • Communicate with branches and hubs to resolve complaints

What you’ll bring

  • Proven experience of quality assurance or quality management
  • Experience of engaging with service users to gather feedback, including vulnerable individuals
  • Understanding of performance data and reporting methods
  • Ability to manage difficult conversations with sensitivity
  • Strong organisational skills with the ability to manage tasks and projects concurrently
  • Good practical knowledge of data protection legislation

Full Job Description and Person Specification available below

Criminal record check (DBS)

We take safeguarding seriously at Samaritans and follow safe recruitment practices. As this role has direct contact with children and adults at risk, this role will require an Enhanced DBS check with Adults and Children’s Barred Lists.

At offer stage, as part of the conditional job offer, we will require the candidate to disclose in full, spent and unspent convictions by completing a declaration form. The declaration form will only be seen by those who need to see it as part of the recruitment process.

Why Samaritans?

At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.

We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.

You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.

For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure attached below. You can also visit our careers website to access this.

We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.

Apply now

​​

If this sounds like the opportunity for you, please apply. You will be asked to some answer short application questions and to upload your CV.

We kindly ask that you don’t rely on AI tools for your application answers, or to generate interview answers. We want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths.

​Applications close: Monday 19th January 2026 at 09:00am

Interviews: w/c 26th January 2026

Application resources
Posted by
Samaritans View profile Organisation type Registered Charity Company size 101 - 500

We prevent suicide through the power of human connection. Connecting people in crisis with trained volunteers who will always listen.

Samaritans logo Play
Posted on: 05 January 2026
Closing date: 19 January 2026 at 09:00
Tags: Customer Service, Compliance / Quality, Conflict Resolution / Peace, Customer support

The client requests no contact from agencies or media sales.