Jobs
With a relevant degree and four years of experience in research, policy analysis, or report writing (preferably within the non-profit, governmental, or international sector) you will use your first class writing and reporting skills in English and work with staff across IM to:
· lead the drafting of well-written, high-quality reports and other documentation.
· conduct research to inform negotiation strategies and programme design.
· undertake internal and external stakeholder engagement.
· contribute to internal and external learning processes.
You will thrive within a small, fast-paced high-calibre international team where everyone pitches in and it is desirable to have experience ofworking on conflict resolution, mediation, or peacebuilding initiatives, as well as familiarity with donor reporting requirements.
The postholder must have the right to work in the UK
The client requests no contact from agencies or media sales.
Main Purpose of the Job:
•Support implementation of the HyPE programme across six key local authority Youth Offending Service areas in East London.
•Manage referral networks including Youth offending services, Youth Courts, Virtual school networks, local MASH networks, and social workers and Feltham and HMP ISIS YOIs.
•To manage a team of specialist support services and partners supporting key aspects of the HyPE scheme
Programme Delivery & Coordination
•Oversee and coordinate weekly HyPE Job Club and associated green-skills and personal developmental activities delivered at New City College and community venues.
•Coordinate and oversee our experienced free-lance delivery team and ensure they are contracted, supported and empowered to lead daily sessions
•Lead delivery partners, to ensure high-quality and consistent programme involvement overlays with renewable energy partnerships, workshops and visitations.



The client requests no contact from agencies or media sales.
You will be a full AAT or part qualified and have at least two years' experience in charity finance or similar.
The main responsibilities will be supporting the processing project finances;allocation of expenditure to donor project budgets; supporting with tracking and monitoring transactions and generally supporting compliance and accountability to funders.
We are looking for someone with great IT skills and also great interpersonal skills. It would be hlpful if you have an interest in peacemaking.
You must have the right to work in the UK and, while you may not be required to come to the office every week, you must be able and willing to attend the office when requested
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Young Citizens is recruiting a Programmes Coordinator to join us in a hands‑on role at the heart of our mission to help young people become active, engaged and informed citizens. As part of our national charity’s central team, you’ll support the delivery of high‑quality programmes that connect young people with citizenship education, from legal initiatives such as mock trials to social action challenges and workshops.
Your Role’s Purpose
Young Citizens is recruiting a Programmes Coordinator to play a hands-on role at the heart of our mission to help young people become active, engaged and informed citizens. Working across our portfolio, you’ll support the delivery of a range of programmes, from legal education initiatives such as Mock Trials and The Big Legal Lesson, to Citizenship Workshops and social action programmes like the Make a Difference Challenge.
You’ll coordinate engaging, high-quality experiences for schools, working closely with teachers, volunteers and partners to ensure programmes run smoothly and meet our participation and impact targets. Alongside delivery, you’ll contribute to growing reach, improving programme content and strengthening our overall impact.
Young Citizens works at the intersection of education, democracy and civic life, helping young people become active participants in their communities. If you're excited about making a tangible impact through high-quality programme delivery, and want to contribute to a mission driven organisation, we’d love to hear from you.
Who we are looking for
You will join a small, dedicated team of delivery staff, making this well suited to someone who is ready to take ownership of their key areas while also contributing to shared priorities across the team. You may have experience in programme delivery, education, events, or a similar role, and be ready to take ownership of a diverse and active portfolio.
This role requires excellent organisational skills, attention to detail, and the ability to manage multiple priorities across different timelines. You’ll be part of a collaborative team working in a fast-paced environment where strong processes and relationship-building are key to success. For full details of the role and responsibilities, please see the job pack below.
In your first year
You will play a key role in coordinating the delivery of Young Citizens’ education programmes, ensuring schools, teachers and partners have a positive experience from registration through to programme completion. You will manage programme administration, communications, scheduling and logistics, and act as a main point of contact for participating schools and stakeholders.
You will also support monitoring and evaluation by collecting feedback and impact data, helping to demonstrate outcomes and inform programme improvements. Working closely with colleagues across the organisation, you will contribute to refining systems and processes to strengthen the quality and reach of Young Citizens’ programmes.
Through programme coordination, stakeholder engagement and operational support, this role delivers:
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Strong relationships with schools, teachers and partners.
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Efficient administrative and communication processes.
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Accurate data and insights to evidence impact and improve delivery.
Why join us?
Deliver an impactful mission with a passionate team. Young Citizens offers the opportunity to join a passionate, supportive and ambitious team dedicated to strengthening democracy by equipping young people with the skills, knowledge and confidence to participate actively in society. Our culture is collaborative, welcoming and impact-focused, and your work will make a tangible difference to children and young people across the UK by helping to deliver programmes that build critical thinking, civic understanding and the confidence to make a positive contribution to their communities.
A results-driven culture with flexibility and strong benefits. We are building an agile, hybrid organisation with a flexible approach to how we work. Our benefits include 28+ days of annual leave (plus 8 bank holidays), volunteering days, office closure over the Christmas holidays, full pension contributions on the first 8%, and enhanced leave packages.
A chance to grow and develop. As we enter a new three-year development phase, we’re seeking individuals who thrive in a high-performing, adaptable environment and are motivated to grow alongside the organisation as it scales.
A chance to leave your mark. We empower our people to be contributors, decision-makers, and designers of our work. We’re looking for proactive professionals who are eager to shape their area of the charity and play a meaningful role in our future direction.
A few useful notes when applying:
If you are excited by the opportunity to coordinate impactful programmes and support the next generation of active citizens, we would love to hear from you.Please submit your CV along with a covering letter (maximum two pages) outlining your interest in the role and how your skills and experience meet the requirements in the job description. Applications without a covering letter will not be considered.
Additional Information
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Applicants must have the right to work in the UK.
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Offers of employment are subject to satisfactory references and a DBS check.
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Due to the volume of applications, feedback will be provided only to candidates shortlisted for interview.
We welcome applications from candidates with experience in programme coordination, education, youth work or the charity sector, as well as those with strong transferable skills and a genuine commitment to our mission.
The closing date for applications is 11pm on Sunday 14 June 2026, with first shortlisting from Friday 1 June 2026, so early submission is strongly encouraged. Please note that if the role is still advertised, it means we have not yet made an appointment. We reserve the right to close the application process early if a suitable candidate is identified.
Young Citizens is a citizenship education charity that informs, equips and inspires children and young people across the UK to be active citizens.


The client requests no contact from agencies or media sales.
Inter Mediate (IM) is a peacemaking charity supporting confidential negotiations in some of the world’s most challenging conflicts. We are small,friendly, fast-paced, flexible and passionate about what we do. The role is hybrid - 2 days a week in our central London (Westminster) office and 3 days at home.
This is the dream job for you if you truly understand (from experience) the value of a skilled PA and are passionate about supporting the ED and DED in all aspects of their daily work.
You will be a focal point for our small friendly team, as well as liaising with senior leaders from a range of fields globally and working across time-zones. Strict confidentiality, excellent people skills and the ability and willingness to be flexible around working times are all essential, as is practical experience in the day to day duties of a PA:
- Managing busy diaries and able to negotiate when dealing with external diaries (Ambassadors/HLI etc);
- Skillfully maintaining calendars, ion in committing time and evaluating needs;
- Making meticulous travel arrangements and handling complex travel itineraries ;
- Handling correspondence, administration and generally assisting the Team when needed
You will have at least 4 years of relevant experience in a similar capacity and with excellent written and spoken English and an ability to produce high-quality content at speed and to a deadline. We are looking for the right motivation, skills and aptitudes more than academic qualifications. Please note that this role is not a foot in the door for those who want to pursue a career in peacemaking.
Applicants must have the right to work in the UK as this role is not eligible for visa sponsorship.
Submit a CV with a cover letter stating clearly the post applied for
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re an award-winning charity running local learning centres in the heart of the communities where the young people we support live. Our centres provide a high-impact education programme which includes practical learning support, pastoral care, and motivational and confidence-building activities for young people aged 7-18. Our aim is to enable students from the least advantaged neighbourhoods to realise their ambitions and achieve their wonderful potential.
As the UK’s leading university access organisation, our staff team is helping over 60,000 young people each year at its 46 learning centres and extension projects across England and Scotland, and we plan to scale-up our provision to 50 centres over the coming years.
We are looking for graduates who will enjoy working each day with young people and who will thrive in a frontline, community-based, fast-paced and rewarding role. You will be taking up a permanent role as an Education Worker on IntoUniversity’s Graduate Scheme, helping to change the lives of young people.
We believe that our Graduate Scheme is one of the most exciting in the charity sector, an excellent career opportunity with exceptional training and hands-on experience, opportunities for promotion, and the chance to work with young people and colleagues who will challenge and inspire you.
Contract
Full-time, permanent
Start date
Friday 24th July 2026
Working hours
Mon and Thurs: 09:30-18:00
Tues, Weds, Fri: 09:00-17:30
(Some out-of-hours work will be required from time to time - for example, early starts to deliver workshops in schools.)
Education Workers are based at one of our IntoUniversity learning centres and work directly with young people, schools and families on a daily basis. It is therefore not a hybrid role and is based full-time in our centres.
Salary
£28,250 per annum
Location
We have positions available in Birmingham, Bristol, Norwich and Southampton
Annual leave
33 days (inc bank & public holidays) + 3 closure days (two in December and one in July) + additional length of service entitlement (one day per year of service, up to 5 days)
Application deadline
9am Wednesday 27th May 2026
Selection Day (online)
Tuesday 16th June 2026
We may hold a further selection day on Friday 19th June 2026 if we receive a high volume of applications.
Interview Day (online)
Wednesday 24th June 2026
Please ensure that you are available on these dates
IntoUniversity provides local learning centres where young people are inspired to achieve.



The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Grants and Information Officer
Professionals Aid Guild
At the Professionals Aid Guild, we are a non-profession-specific charity dedicated to improving lives and relieving poverty among professionals and graduates across the UK. We support individuals facing challenges such as redundancy, illness, disability, family breakdown, and financial hardship in retirement.
This is an exciting period of growth and development for the charity, offering the successful candidate a real opportunity to contribute to meaningful work and drive positive change.
Each year, we support hundreds of individuals through direct grants covering essential living costs, further and children’s education, household items, furniture, and critical repairs. These grants often have a life-changing impact. Alongside this, we collaborate with a wide network of organisations and professional bodies to provide more holistic and sustainable support.
Could you be part of our small, dedicated team making a big difference?
About the Role
As Grants and Information Officer, you will play a central role in delivering our services. You will manage grant applications from initial assessment through to decision and award, contribute to committee processes, and support the wider operations of the charity.
Key Details
- Reporting to: CEO
- Hours: Part-time (21 hours per week)
- Working pattern: Flexible and hybrid working available (minimum one day per week in the office, typically Thursday)
- Salary: £28,000 – £31,500 FTE
Benefits
- 25 days annual leave (pro rata), plus bank holidays and Christmas closure
- Additional annual leave after three years’ service (up to 5 extra days)
- Employee Assistance Programme
- Flexible and hybrid working options
- Training and equipment provided
Key Responsibilities
Casework
- Manage applications from initial assessment through to committee review
- Liaise with beneficiaries and maintain accurate, confidential records
- Prepare agendas and take minutes for committee meetings
- Signpost applicants to other appropriate sources of support
Finance
- Administer grants within agreed limits
- Arrange payments to beneficiaries and service providers
- Support audit processes
Grants Management System
- Maintain and update the grants database (Benefactor)
- Produce reports and review system content as required
Administration & Resources
- Update and maintain internal resources, including application forms, guidance, and standard communications
- Support website content updates
- Maintain standard operating procedures
- Provide general office administration support
Additional Duties
- Attend and support the AGM and other organisational meetings
- Represent the charity externally when required
- Support the CEO with fundraising strategy and policy development
- Undertake other duties as required in a small team environment
About You
You will be:
- Educated to degree level
- Proficient in Microsoft Office
- Experienced in working with databases and updating websites
- Familiar with fundraising applications and/or the charity sector (ideally benevolent funds or welfare services)
- Knowledgeable about the UK statutory benefits system
- Familiar with accounting software such as Xero or Dext (desirable)
- Highly organised, with the ability to prioritise a varied workload
- Adaptable and comfortable working in a small team
- An excellent communicator, both written and verbal
- A collaborative team player with strong interpersonal skills
- Confident in problem-solving and decision-making
- Sympathetic to the charity’s mission and values
How to Apply
Please submit your CV along with a supporting statement outlining how you meet the requirements for the role.
�� Closing date: 26 May 2026
Applications will be reviewed on a rolling basis, and the vacancy may close early.
�� Interview date: Monday 15 June 2026
Please ensure availability on this date.
The Professionals Aid Guild (PAG) works towards the relief of poverty and access to education for professional graduates and their families.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Marketing Officer/Senior Marketing Officer (Retention) at CBM UK is an important role in making our life-changing work possible. Advertised at Officer or Senior Officer level (subject to experience), the role delivers direct and digital fundraising appeals to existing individual supporters, high value donors, and churches to drive donations and grow awareness, through creative and impactful fundraising communications.
Key responsibilities:
The position holder is responsible for developing fundraising campaigns for individual supporter audiences; supporting the development of the annual public fundraising plan; building supporter journeys and testing new channels and messages.
Working closely with the Head of Marketing and across the Fundraising & Communications team, the Marketing Officer/Senior Marketing Officer (Retention) is responsible for planning and delivering a significant marketing programme, carrying out fundraising campaigns to existing supporters across multiple channels, including direct mail, email, and telephone.
Cultivation appeals (60%)
a. Deliver regular and inspiring off-line direct marketing campaigns to existing supporters on time and within budget. The role holder will plan, co-ordinate and prepare fundraising appeals. This involves creating briefs, working alongside freelance copywriters and designers, and managing print and fulfilment suppliers.
- Lead on the delivery of online appeals and updates, including the planning and coordination of mass supporter emails.
- Optimise the performance (traffic and income) of website fundraising pages, including appeal landing pages and donation platforms. Ensuring pages on the CBM website are engaging to existing and new audiences and utilising Search Engine Optimisation tools.
- Lead on the planning and implementation of feeding back to existing supporters on our work as part of their donor journey, through leading on CBM UK’s supporter newsletters, e-news and prayer diaries.
- Prepare internal marketing materials for CBM UK colleagues and provide briefings for supporter facing teams ahead of each campaign.
- Develop excellent working relationships with existing and new agencies and suppliers, including marketing agencies, writers, designers, print suppliers and mailing houses. Source new agencies and suppliers as appropriate.
High donor fundraising (20%)
- Lead on CBM’s high donor fundraising programme, through planning and managing regular communications and fundraising asks to this segment of supporters, working towards achieving annual income growth targets.
- Work alongside the Supporter Relations team to develop and carry out a donor journey for high donors, including personalised communications through phone, email and post.
New product testing (10%)
- Proactively test and develop new fundraising ideas, channels and messages to engage with and raise funds from new and existing audiences.
- Maintain awareness and anticipation of charity sector trends relating to direct marketing and keep abreast of competitor activities to enable CBM to respond and adapt quickly where appropriate.
Planning and reporting (10%)
- Analysis and reporting of appeals and projects, providing learnings that will enable informed decision making around future activities.
- Develop a good knowledge of the CRM system (Salesforce) and ensure appropriate recording and reporting of direct marketing activity.
Other
- Ensure the consistent implementation of CBMs brand, key messages and style guide in fundraising activities.
- Awareness of, and compliance across direct marketing, of Fundraising Regulator and Data Protection legal requirements (GDPR and PECR).
- Work with other teams, including the CBM Global Federation, to maximise collaboration opportunities and integrated working.
- Help develop a culture of enthusiasm, continual improvement and success which reflects the ambitions of CBM UK.
- Occasional out of normal office working hours. Occasional travel in the UK and possibility of travel internationally.
Please download the recruitment pack for full details.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Marketing Officer/Senior Marketing Officer (Acquisition) at CBM UK is an important role in making our life-changing work possible. Advertised at Officer or Senior Officer level (subject to experience), the role delivers direct and digital marketing communications to grow awareness, and recruit and engage with new long-term CBM supporters, through creative and impactful fundraising communications.
Key responsibilities:
The position holder is responsible for developing and delivering fundraising campaigns that will engage with CBM target individual audiences; supporting the development of the annual public fundraising plan; building supporter journeys and testing new channels and messages.
Working closely with the Head of Marketing and across the Fundraising & Communications team to plan, coordinate and deliver donor acquisition appeals to recruit new individual supporters, using a variety of direct and digital marketing channels.
Regular giving (mostly monthly Direct Debits) are a large part of CBMs donor acquisition activity, and as such, part of this acquisition role is the planning and co-ordination of regular giving conversion, recruitment, retention, and upgrade campaigns.
Donor Acquisition (30%)
- Working alongside the Head of Marketing and external agencies to plan and deliver a supporter recruitment programme, using channels that may include, but not limited to, inserts, press adverts, and door drops. email, paid social media adverts, Pay Per Click Googe adverts, and lead generation activities.
- Optimise the performance (traffic and income) of website fundraising pages, including appeal landing pages and donation platforms. Ensuring pages on the CBM website are engaging to existing and new audiences and utilising Search Engine Optimisation tools.
- Plan and coordinate an off-line and online welcome journey for new supporters to CBM, that will encourage ongoing engagement and long-term support.
- Develop excellent working relationships with existing and new agencies and suppliers, including marketing agencies, writers, designers, print suppliers and mailing houses. Source new agencies and suppliers as appropriate.
Regular Giving (20%)
- As part of the regular giving retention plan, deliver inspiring direct and digital marketing communications and updates to monthly supporters about CBMs work and the people their gifts are supporting. This can involve creating briefs, working alongside freelance copywriters and designers, and managing print and fulfilment suppliers.
- Working alongside our inhouse Supporter Relations team and external telephone fundraising agencies to co-ordinate regular giving conversion, upgrade and retention campaigns over the telephone.
- Deliver, test and refine a welcome and ongoing donor journey for regular giving supporters, across digital, post and phone channels, to update and thank supporters.
Legacy and In-Memoriam Giving (20%)
- Work alongside the Head of Marketing and Senior Supporter Relations Officer to develop marketing plans for legacy and in-memoriam giving.
- Responsible for legacy and in-memoriam giving direct mail and email appeals, and work alongside the Communications Team to ensure the legacy and in-memoriam giving website pages inspire new and existing supporters to support CBM in these ways.
New product testing (20%)
a. Test and develop new fundraising ideas, channels and messages to engage with and raise funds from new and existing audiences.
b. Maintain an awareness and anticipation of charity sector trends relating to direct marketing and keep abreast of competitor activities to enable CBM to respond and adapt quickly where appropriate.
Planning and reporting (10%)
- Analysis and reporting of appeals and projects, providing learnings that will enable informed decision making around future activity.
- Develop a good knowledge of the CRM system (Salesforce) and ensure appropriate recording and reporting of direct marketing activity.
Other
- Ensure the consistent implementation of CBMs brand, key messages and style guide in fundraising activities.
- Awareness of, and compliance across direct marketing, of Fundraising Regulator and Data Protection legal requirements (GDPR and PECR).
- Work with other teams, including the CBM Global Federation, to maximise collaboration opportunities and integrated working.
- Help develop a culture of enthusiasm, continual improvement and success which reflects the ambitions of CBM UK.
- Occasional out of normal office working hours. Occasional travel in the UK and possibility of travel internationally.
For full details, please download the recruitment pack.
The client requests no contact from agencies or media sales.
The Insight and Belonging Coordinator leads the coordination of student insight activity across Liverpool John Moores Student’s Union (JMSU) ensuring that student feedback meaningfully informs organisational priorities, institutional change, and the continuous enhancement of the student experience.
The role places a strong emphasis on fostering a sense of belonging, alongside advancing equity, student success, and positive outcomes across diverse student communities.
The role strengthens JMSU’s evidence-led approach to representation, access, participation, and student success by coordinating major survey activity, championing institutional insight, and translating data into clear, actionable recommendations aligned with:
• Teaching Excellence Framework (TEF) priorities
• Access and Participation Plan (APP)
• High Quality Teaching Framework
• LJMU’s National Student Survey objectives
• Diversity & Inclusion priorities
A core element of the role is ensuring insight captures the experiences and outcomes of students from underrepresented groups, particularly in relation to access, continuation, attainment, and progression, supporting targeted interventions across the student lifecycle.
Working closely with elected officers, staff, students, and LJMU stakeholders, the role supports effective representation, contributes to quality enhancement processes, and ensures the student voice is embedded across key institutional priorities relating to student experience, equity, and success.
You’ll be skilled at collecting, analysing and interpreting data, with the ability to spot patterns, identify key themes and turn insight into clear, practical recommendations that can improve the student experience. You’ll enjoy listening to students, engaging different groups and making sure less-heard voices are reflected in our work. Organised, thoughtful and inclusive in your approach, you’ll be able to build positive relationships with colleagues, Student Officers and university partners, while bringing strong attention to detail, good judgement and a belief that insight should lead to meaningful action.
Empowering students to make positive change for themselves, their peers, their University and society through active participation



Weldmar Hospicecare is looking for a dynamic and confident individual to fill an exciting new role as a Community Fundraiser. You will be the heart of our public-facing fundraising, acting as a vital link between the charity and the incredible people of Dorset who raise money for us.
Your responsibilities will be to:
· Be the primary point of contact for members of the public, schools, and local groups, offering guidance and encouragement to help them achieve their fundraising goals.
· Build and retain strong relationships, ensuring every supporter feels valued and understands the difference their contribution makes.
· Play a key role in planning and delivering mass participation fundraising campaigns.
· Represent Weldmar at community events, delivering talks and presentations and attending cheque presentations.
· Use our CRM (Raiser’s Edge) to record communications and manage donor records, ensuring all public support is acknowledged rapidly and personally.
We are looking for someone with excellent interpersonal skills who is equally comfortable talking to a large audience or having a quiet, empathic conversation with a bereaved supporter. You don’t need specific qualifications, but you do need great IT skills, a track record of providing excellent customer service, and the ability to manage a busy, varied workload. A full driving licence is essential to reach our supporters across the county.
A Disclosure and Barring Service (DBS) Check is required for this role.
The client requests no contact from agencies or media sales.
Himmah’s food bank and social supermarket are part of how we respond to immediate need while building longer term change. They are not just services, but spaces where people are treated with dignity, supported to access what they need and connected into wider opportunities, relationships and support.
We’re looking for an Operations Assistant to support the day to day running of these services. This role is about keeping things organised, well stocked and running smoothly, while making sure people have a positive and respectful experience. You’ll work closely with staff and volunteers, support customers and clients, and help ensure the space is clean, safe and welcoming. You’ll also play a role in connecting people into wider support and making sure the service continues to meet the needs of the community.
Himmah exists to dismantle structural poverty and racism by building community power, turning crisis into solidarity and lasting change.
Hours: 36 hours per week
Contract: 3 years fixed term
Location: Surbiton/London (with some Hybrid working)
About the Role
Lead delivery of a schools programme supporting young carers and building partnerships across education settings.
Key Responsibilities
- Deliver programme
- Build partnerships
- Train staff
- Improve outcomes
- Report impact
- Ensure safeguarding
Further information about the role can be found in the Recruitment Pack.
To apply, please complete the attached Application Form.
Closing date: Monday 15th June 2026.
Interview date: W/C 22nd June 2026.
Make a difference to Young Carers in Kingston.
Our mission is to provide tailored information, advice and support to unpaid carers, advocating for better local services that meet their needs.

We’re looking for a Community Centre Manager to run the Himmah Hub as a welcoming, well organised and sustainable community space. This isn’t just about managing a building. It’s about managing a space where people come together through food, culture and organising, and where activity builds relationships and collective power.
You’ll manage bookings, grow income, keep the building running smoothly and work closely with partners and community groups to make sure the space is active, inclusive and well used. You’ll be the main point of contact for the Hub, making sure it feels open, accessible and reflective of the communities it serves.
If you’re practical, organised and good with people, and you care about building spaces that bring communities together and create change, we’d like to hear from you.
Himmah exists to dismantle structural poverty and racism by building community power, turning crisis into solidarity and lasting change.
As a Trainee Energy Advisor, you will help householders access the support available to them. You will work directly with clients, giving clear, practical advice to help them to make informed choices.
This is a varied role combining client support with accurate case management. You will keep clear records and contribute to a service that makes a real difference to households.
Specific responsibilities
An applicant appointed to the role will be expected to:
• Monitor the advice line and/or other telephone advice projects making and receiving calls from people who may need help with energy related issues.
• Accurately record client details and use your knowledge to assess help and support needed.
• Identify energy improvements that can be made to clients’ properties and refer to installers who can fit them.
• Listen attentively to callers and respond to their needs in an empathetic way during difficult conversations.
• Report any safeguarding or safety concerns promptly to the designated Safeguarding Officer, ensuring appropriate follow-up actions are taken and documented to maintain client safety and wellbeing.
To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.
About you:
Essential attributes for this role include:
• Maths and English GCSE (or equivalent qualification)
• Previous experience of providing advice or within a similar customer service environment
• Proficient communication and problem-solving skills
• Strong sense of empathy and compassion
• Accomplished at using a range of Microsoft packages including Word and Excel
• Awareness of confidentiality and safeguarding processes
Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.
Benefits:
CSE offer a range of other benefits including:
- You will be entitled to 25 days' paid holiday (plus statutory holidays)
- Subsidised bike purchase and Tech Scheme
- Life Assurance
- Health Cash plan
- Retail discounts
- Discounted breakdown cover and many more.
- We will pay fees and expenses on relevant training courses.
- We are flexible with the working hours of this role and will discuss this openly if you are invited to interview.
How to apply
To apply, please download and complete the application form available from our website at CSE. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification and job description.
To be considered for this role an application form must be sent to our email address. Please see details on our website.
We will be running two rounds of interviews with the expectation that we will offer jobs to successful candidates after each round. We will consider you for all interview dates as indicated on your application form as long as your application has been submitted before the relevant closing date, as described below.
The closing date for applications is 17.00 on Tuesday 2 June 2026.
Interviews are expected to take place on Thursday 11 and Friday 12 June 2026 in person at our Bristol office
The closing date for the second round of applications is 17:00 on Tuesday 28 July 2026.
Interviews will take place on Wednesday 5 and Thursday 6 August 2026 at our offices in Bristol.
If you have not heard from CSE by 17:00 on Friday 31 July, please assume that your application has been unsuccessful.
The client requests no contact from agencies or media sales.