Jobs

Job Title:                 Front of Store Team Leader
 

Reporting To:         Customer Support Manager       
 

Salary Range:         £26,000 - £28,000
 

Contract Type:       Permanent           
 

Location:              Hybrid, Sheffield 
 

Working days/hours per week:35 hours per week, 9am – 5pm, Monday – Friday 

Our Vision: A UK where “No good food goes to waste”. 

The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry. 

The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives. 

The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK. 

Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.

Purpose of the Job 

Responsible for managing the transition and in-life recruitment and support issues for the Sainsbury’s Front of Store programme. Overseeing daily team activities, monitoring performance metrics, and identifying continuous improvement opportunities. 

Duties & Responsibilities 

• Management of the Front of Store Support Executives, monitoring performance, service quality and customer satisfaction through key metrics and reporting
• Act as the point of escalation for more complex issues and complaints (FOS specific) and ensure they are managed efficiently, professionally, and within agreed response times, while maintaining a high-quality customer experience
• Support the development of the FOS service by creating relevant workflows and processes to deliver service effectiveness  
• Work collaboratively with relevant stakeholders to manage escalated issues through to resolution 
• Be responsible for data cleanliness and accurate record keeping RE FOS data, and be able to provide relevant progress reporting to demonstrate service progress or challenges 

Skills & Experience Required

Essential

• Experience leading or supervising a customer support or service team
• Experience handling escalated customer enquiries or complaints in a professional environment
• Ability to analyse performance metrics, identify trends and implement improvements 
• Excellent communication and relationship-building skills with the ability to engage a range of stakeholders
• Strong IT skills including Microsoft Office (particularly Excel) and experience using CRM systems such as Salesforce is advantageous

Recruitment Timeline

We reserve the right to close advertisements early and we might assess candidates and arranging interviews as applications comes in, so please apply as soon as possible, to avoid missing out on this opportunity.

Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback.

We are recruiting a part time Pause Coordinator to join our established Practice in Halton.

Pause Coordinators play a vital role in the success of our work. They manage a broad and varied range of responsibilities, from supporting finance, data and performance monitoring systems, to organising events and providing high-level administrative and strategic support. As a key point of contact, they work closely with professionals, women and partners, requiring excellent communication skills and a strong understanding of the needs and experiences of the women we support.

As a Pause Coordinator, you will provide comprehensive administrative support to the Practice, helping ensure the team can work effectively and deliver meaningful impact.

You will be central to the smooth day-to-day running of the service, particularly as colleagues are often working out in the community. This role suits someone who is highly organised, proactive and detail-focused.

You’ll be part of a small, supportive team where collaboration and flexibility are essential, and where everyone is committed to improving outcomes for the women we work with.

Location: hybrid - a minium of two days in the Aldgate, London office per week

Annual leave: 33 days (plus eight bank holidays)

Benefits:

• enhanced maternity, paternity and adoption leave, and shared parental pay
• family-friendly policies
• 8% employer pension contribution (Aviva) 
• three x basic salary life assurance cover
• free health cashback plan (Medicash): employee cover plus up to four dependent children
• 24/7 virtual GP access (UK registered), plus access to Best Doctors
  free, confidential employee assistance programme (Medicash)
• access to a wellbeing app
• flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
• learning and development opportunities including bespoke training and access to LinkedIn Learning)
• commitment to employee health and wellbeing.
• we have a Menopause Friendly accreditation and are a Disability Confident employer

This is an exciting opportunity to join the Mass Participation team, helping to coordinate a portfolio of virtual events expected to raise over £4.7 million and bring in over 34,000 participants to the charity in the next year.

The virtual events portfolio at Dementia UK consist of a series of month-long challenges that bring our supporters together online across the UK. Participants receive a free incentive to take on a motivating challenge, from clocking up 60 miles in October to walking 1km a day in February, spending the month moving, connecting and fundraising for Dementia UK. Familiarise yourself with our Virtual Events portfolio here. 

As a Mass Participation Executive, you will be responsible for the end to end management of our virtual challenges, delivering marketing plans in collaboration with agency support and stewarding supporters to ensure participation. Using project management tools and a pro-active can-do approach, you will ensure smooth event delivery, continuously analyse, and develop the virtual events portfolio. You will work closely with teams across Fundraising, Data, Marketing & Communications to drive income, collaborate and achieve high levels of engagement across the virtual events portfolio. 

We’re looking for someone with previous fundraising experience. A background in areas such as individual giving, community fundraising, or challenge events would bring strong transferable skills to this role. If you have an understanding of effective marketing channels to drive participation in fundraising and effective stewardship techniques, we would love to hear from you.

This is also a fantastic chance for someone who has a proven track-record delivering against fundraising KPIs and who is motivated by its potential to bring people together, strengthen engagement, and create a lasting impact for Dementia UK. 

We would love to hear from you! 

This role will be subject to a Basic DBS check.

Our culture

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.

Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute to and lead on our working groups around health and wellbeing, menopause, and equity, diversity and inclusion.

Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.

Dementia UK is a Disability Confident Employer. 

By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.

*Please note that any decision on flexible working is based on business needs 

Interview dates: 17th/18th/19th June (virtual)

Annual leave: 33 days (plus eight bank holidays)

Benefits:

• enhanced maternity, paternity and adoption leave, and shared parental pay
• family-friendly policies
• 8% employer pension contribution (Aviva)
• life assurance cover at 3 x annual salary
• health cashback plan (Medicash): employee cover plus up to four dependent children
• 24/7 virtual GP access (UK registered), plus access to Best Doctors
• confidential employee assistance programme (Medicash)
• access to a wellbeing app
• flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
• learning and development opportunities including bespoke training and access to LinkedIn Learning)
• commitment to employee health and wellbeing. We have a Menopause Friendly accreditation and are a Disability Confident employer

Join Dementia UK as a Policy and Insights Officer to play a key role in shaping national policy by using data, research and lived experience to influence decision-making and dementia care. Working at the intersection of data, research and policy, you will support the development of insight that underpins Dementia UK’s policy influencing.

You will analyse quantitative and qualitative data to identify trends, gaps, and opportunities in dementia care, translating these into compelling policy narratives. You will support the design and delivery of surveys and insight-gathering activity, source and interpret external datasets, and strengthen the use of internal data across the organisation. You will work collaboratively to embed evidence into policy development, contribute to high-impact outputs, and support a coordinated organisational approach to insight. Building strong relationships across teams and with external stakeholders will be central to the role.

The ideal candidate for this role will bring prior experience in analysing and interpreting health, social care or public policy data to influence public policy. You will have experience in designing and delivering qualitative and quantitative research and be able to translate this evidence into clear insights for all audiences.

If this sounds like you, join us to help turn evidence into impact, supporting national influencing work to make a meaningful difference in the lives of those affected by dementia.

Our culture

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.

Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute to and lead on our working groups around health and wellbeing, menopause, and equity, diversity and inclusion.

Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.

Dementia UK is a Disability Confident Employer.

By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.

*Please note that any decision on flexible working is based on business needs 

Thrive’s vision is that gardening is actively encouraged as part of personal health and wellbeing management and Social & Therapeutic Horticulture (STH) services are available wherever people live.

Working across multiple income streams, the postholder will support the development and delivery of high-impact fundraising campaigns, compelling cases for support, and meaningful donor communications. With a strong focus on Regular Giving growth and supporter stewardship, the role plays an important part in strengthening long-term financial sustainability.

This is a proactive role requiring strong content development skills, attention to insight and performance, and the ability to contribute to continuous improvement in fundraising systems and processes.

For more information, please download the Information Pack. For an informal conversation about the role, please email recruitment in the first instance.

For further information and full JD please refer to the attachment below. 

#Fundraising #Fundraising Planning # Fundraising officer #Funding  #Fundraising oppurtunities 

Vacancy type: Paid Vacancy

Function: Fundraising

Location: Head Office - Sully (Hybrid Working)

Salary: £30,233 to £32,862 per annum (depending on experience)

Contract type: Permanent

Contract hours: Full time

Weekly hours: 37.5 hours per week

Closing Date: 21/06/2026

Ref No: 1076

We are delighted to share an exciting opportunity to join our Income Generation team in a newly created Legacies and In Memory Fundraiser role.

About the Role:

As Legacy and In-Memory Fundraiser, you will work as part of the Individual Giving and Legacy team, responsible for the development and implementation of a multi-year Legacy and In-Memory strategy to grow Ty Hafan’s legacy pledger and in memory giving pool.

This is a new role focusing on raising awareness about gifts in Wills and in memory giving, both externally to supporters and members of public, and internally to staff and volunteers

This is a wonderful opportunity to build on an already strong and successful programme; the charity currently receives over £1.5 million each year from legacy income, alongside a strong pipeline of enquirers and pledgers. In-memory giving is also a key area we wish to further develop to maximise new opportunities for sustainable growth and supporter engagement.

Tŷ Hafan operates a hybrid working model, and the post holder will be required to work on site a minimum of 2 days per week.

About you:

You’re an experienced fundraiser, relationship‑building or supporter engagement professional who understands the power of strong relationships as well as effective campaigns. You know how to create meaningful supporter experiences and can also plan and deliver high‑quality fundraising and marketing activity across multiple channels, using insight, evidence and creativity to shape what works.

You naturally build warm, trust‑based relationships with people - supporters, volunteers, pledgers, enquirers and retail colleagues and you understand how to tailor communication to different audiences with clarity and care. You’re equally comfortable managing projects, suppliers and budgets, keeping everything on track and to deadline, and you use data intelligently to improve future work.

You thrive working collaboratively across a charity, bringing strong communication skills and a keen eye for detail. Most importantly, you’re motivated by making a genuine difference to children and families accessing hospice care.

You’ll need to be flexible, as some evenings and weekends will be part of the role to fit around the needs of our supporters.

Our employee benefits:

• Holiday entitlement of 30 days (rising to 32 days with service) plus Bank Holidays.
• Group Personal Pension Scheme with an employer contribution of 5%.
• Life assurance- death in service benefit.
• Wellbeing support - employee assistance program, which provides a range of free services including counselling, financial and legal support.
• Unlimited access to a 24/7 online GP as well as a range of other health experts.
• Healthcare Cash Plan – claim back the cost for appointments and treatment such as dental, optical or physio.
• Cycle to work scheme.
• Technology, mobile phone and will writing schemes.
• Discounted gym membership and shopping discounts.
• Hybrid working and when onsite free secured parking.

Ty Hafan’s ambition is that when a child’s life will be short, no family should have to live it on their own. Sadly, we know that thousands of families in Wales are struggling alone through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short. We believe that no family should have to live this on their own and we are determined to walk alongside every family through life, death and beyond.

At Tŷ Hafan we are experts at caring for children with life-shortening conditions and our services support families in our hospice, in community settings, local hospitals and in families’ homes. We understand that the needs of each child and their family are unique and we know that caring for a child with a life-shortening condition is often extremely demanding. Our aim is to make sure that no one doing this is alone. Our colleagues, volunteers and supporters are crucial in the delivery of our ambition – we know that everyone plays a huge part in making sure that no family faces their child’s short life alone.

Our Vision: A Wales where every child with a life-shortening condition lives a fulfilling life, supported with the compassion and specialist care they and their family need.

Our Purpose: No family should have to face the unimaginable loss of their child alone. With children and families at the heart of all we do, we provide free care and support in our hospice and in the community, offering a lifeline throughout the child’s short life, at end of life, through bereavement and beyond.​

Our Values: At Tŷ Hafan we make a difference by living our values: Demonstrating Compassion, Providing Excellent Service, Working Together and Taking Ownership.

Tips for candidates – all applications and interviews will be assessed using the person specification included within the job description. Please see attached candidate pack for further guidance.

For any queries regarding the role, please apply.

Our recruitment system will automatically time out after 120 minutes of inactivity. To ensure your application is submitted successfully, we recommend either saving your progress as you go or preparing your responses in a Word document and copying them into the application form. This will help you avoid losing any information in case of an unexpected timeout.

Please note this role is subject to the outcome of a basic DBS (Disclosure and Barring Service) check, two satisfactory references and pre-employment medical clearance.

Tŷ Hafan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. We welcome applications from people of all backgrounds and experiences, including those from under‑represented groups. Recruitment decisions are made based on merit and aligned with our values. If you need any reasonable adjustments during the application or interview process, please let us know.

Agencies need not apply

Previous candidates need not apply

Closing Date: Sunday 21st June 2026

Interview Date: Tuesday 7th July 2026

Breathe Arts Health Research are looking for an organised and proactive Programme Officer to join our team and support the delivery of our innovative arts and health programmes.

Position Mentor Advocacy (Finance, Benefit & Debt)

Location Flexible working – principally home based, with travel across the North West in community and custodial settings

Salary £25,664 + excellent benefits

Hours 35 hours per week (flexible working)

Status Fixed term until 28th February 2027

Closing date 11 June 2026

The Wise Group, in partnership with the Ministry of Justice and third-sector organisations, delivers the Money Mindset service for people leaving prison across the North West of England.

This is about more than financial advice. It’s about helping people preparing to leave prison stabilise their lives, reduce crisis and build stronger foundations for the future.

Working across prison and community settings, you’ll support men facing financial hardship, debt and benefit-related challenges that can impact stability, wellbeing and long-term progress. You’ll work closely with probation services, prison teams and local partners to ensure people can access the right support at the right time.

Using our Relational Mentoring approach, you’ll build trusted relationships that go beyond transactional support - helping individuals make meaningful and sustained progress.

We’re looking for people who are confident working with complexity, can build trust quickly, and are motivated by helping people move from crisis towards stability and independence.

What you’ll do

• Deliver one-to-one mentoring and advocacy support across custody and community settings

• Support individuals to address financial, benefits and debt-related challenges

• Build trusted relationships that encourage engagement, confidence and long-term progress

• Work closely with prison, probation and third-sector partners to coordinate effective support

• Maintain accurate records and contribute to service outcomes and performance reporting

• Support individuals during key transition points, including release from custody and community reintegration

What you’ll bring

• Experience working in a mentoring, advocacy, support or customer-focused role

• Confidence supporting people facing complex or challenging circumstances

• Strong communication, organisational and relationship-building skills

• A practical, solutions-focused approach and the ability to work independently

• Understanding of the barriers experienced by people involved in the criminal justice system is advantageous

• Experience within custodial or community justice settings is beneficial, but not essential

Essential requirements

• Full driving licence and access to a car for daily use

• Willingness to travel extensively across Merseyside/Cheshire and Lancashire/Cumbria

• Successful completion of enhanced Level 1 prison vetting

• Home broadband to support flexible working

Please note that, due to security clearance processes, there may be a short waiting period at the beginning of employment before full duties can commence.

Travel expenses will be covered by The Wise Group.

View the Role Profile on our website for full details about this opportunity.

We are seeking a Relationship Fundraiser.  This is an exciting and varied role incorporating developing corporate partnerships, supporting volunteer fundraisers, organising fundraising events, and building relationships with community groups.

Sight Support West of England exists to reduce the impact of sight loss, supporting blind and partially sighted people across the county to lead independent lives and to secure equal access to services. 

The role is based in Bristol, Bath and South Gloucestershire, and you will be travelling around the area to meet supporters and attend fundraising events.  You will need to regularly attend our office in Bristol.  There will also be occasional travel to our partner offices in Devizes (Wiltshire) and Cheltenham. 

As Relationship Fundraiser, you will be playing a key role in ensuring the financial success and stability of our charity.  There is a wide salary band depending upon experience.  You might be coming to this role as a fundraiser, looking to develop your career, or as an established fundraiser looking to use your skills in your local community. 

Full details of the post can be found in the attached Job Description and Person Specification, along with details of how to apply for this post.  Sight Support is committed to equality and valuing diversity, and welcome applications from all backgrounds. If you would like to discuss any elements of the role in advance of applying, please do contact us for an informal discussion.

Position Team Lead (Justice Services)

Location North West England (community and custodial)

Salary £29,077 – £31,500 + excellent benefits

Hours 35 hours per week (flexible working)

Status Fixed term until 28th February 2027

Closing date 11 June 2026

The Wise Group, in partnership with the Ministry of Justice and third-sector organisations, delivers the Finance, Benefit and Debt service across the North West of England.

This role is about more than advice. It’s about helping people stabilise their finances, reduce crisis, and create the conditions for long-term change.

Working across prison and community settings, you will lead a team delivering one-to-one mentoring to men facing financial hardship, benefit challenges and debt. You’ll work closely with probation, prison teams and local partners to ensure people can access the right support at the right time.

Using our Relational Mentoring approach, your team will build trusted relationships that go beyond transactional support - helping individuals make meaningful, sustained progress.

As Team Lead, you will play a key role in how this support is delivered - shaping team performance, strengthening partnerships and ensuring we deliver high-quality, person-centred services that make a real difference.

What you’ll lead

People and performance
Recruit, onboard and support mentoring staff delivering frontline interventions. Provide regular supervision, support wellbeing and performance, manage caseload allocation and create a culture focused on accountability, rehabilitation and outcomes.

Service delivery
Ensure consistent, high-quality delivery across custodial and community settings. Support your team to address finance, benefits and debt barriers that impact stability and resettlement.

Partnerships and stakeholder engagement
Build strong working relationships with prisons, probation, Ministry of Justice partners and third-sector organisations. Strengthen referral pathways and support collaborative delivery.

Safeguarding, risk and compliance
Ensure safe working practices are embedded, including risk assessment and safeguarding. Manage and escalate concerns appropriately and ensure compliance with all requirements.

Data, quality and performance
Oversee CRM systems, case recording and performance reporting. Use data and insight to track progress, meet contractual requirements and drive service improvement.

Continuous improvement and change
Identify opportunities to improve delivery, gather feedback and support the ongoing development of justice services across the North West.

What you’ll bring

• Experience leading or coordinating frontline teams within criminal justice, social justice, employability or related services

• Strong people management and coaching skills, with the ability to build trust and accountability

• Understanding of the challenges faced by people entering or leaving custody, particularly around finance, benefits and debt

• Ability to manage competing priorities in a fast-paced, partnership environment

• Strong organisational and digital skills, including experience with CRM systems and performance reporting

• Confidence building relationships with statutory and third-sector partners

• A practical, solutions-focused approach and the ability to implement change

Essential requirements

• Full driving licence and access to a car for daily use

• Willingness to travel across the North West, including custodial and community locations

• Successful completion of enhanced Level 1 prison vetting

• Home broadband to support flexible working

Experience of working in a custodial setting is advantageous.

View the Role Profile on our website for full details about this opportunity.

Marketing & Communications Co-ordinator

Salary: Up to £30,000
Location: Hybrid – 3 days per week at the Chiltern Society office (Chesham, HP5 1AG), with remote working and some travel across the Chilterns

Job Description

This is an exciting opportunity to join a small, passionate charity dedicated to caring for the Chilterns – protecting its natural beauty, cultural heritage and environmental sustainability.

Following an internal promotion, this role will play a key part in delivering the organisation’s new strategic plans. You will help grow and diversify the supporter base through creative and impactful digital communications, alongside coordinating a varied programme of public events, including the annual Heritage Festival.

You will be responsible for creating engaging content across digital channels, managing and developing the organisation’s website and CRM systems, and supporting the delivery and promotion of events. Working closely with colleagues, volunteers and stakeholders, you will ensure communications are timely, relevant and inspiring, encouraging more people to connect with and take action for the Chilterns.

This role is ideal for someone creative, organised and proactive, with a passion for nature and strong digital skills. You will enjoy working across multiple projects, building relationships and contributing to a collaborative team environment.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Peer Support Worker to play a pivotal role in our Ealing MHCA in Ealing. 

Sounds great, what will I be doing?

Ealing MHCA is a drop‑in mental health crisis support service for anyone in Ealing aged 18 and over who is experiencing a mental health crisis or emotional distress. The service provides a safe, calm, and welcoming space where individuals can receive immediate support without needing to attend A&E. Our aim is to reduce distress, help people feel heard, and support them to regain stability in the moment.

Visitors can access one‑to‑one emotional support, help creating short‑ and long‑term safety plans, guidance and signposting to other relevant services, and access to refreshments. The service may also offer group activities, such as peer support sessions, creative groups, or wellbeing‑focused activities, which create opportunities for connection, expression, and recovery in a supportive environment.

Please note that this role is an out‑of‑hours position, and you will be expected to work between 2pm and 10pm on a rota, including weekends

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

The ideal candidate will have strong knowledge of issues affecting individuals with a wide range of mental health conditions and will be able to communicate and provide support with dignity and respect. They will be an effective team player who can also work independently, take initiative, and support the induction of new staff and volunteers. The role requires the ability to work confidently with statutory services, alongside excellent listening skills and strong verbal and written communication abilities. Candidates should demonstrate effective partnership‑building skills with both statutory and voluntary/community sector organisations, as well as experience in risk assessment, case management, and working under pressure in a dynamic environment. Strong organisational, prioritisation, and time‑management skills are essential, alongside good IT proficiency—including MS Word, Outlook, and internet use—and solid literacy and numeracy skills. A good understanding of recovery tools, local mental health and wellbeing services, and safeguarding principles is also required, with the ability to address safeguarding concerns appropriately.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Administrator to play a pivotal role in our Domestic Abuse and Sexual Violence  Service in Newham

Sounds great, what will I be doing?

Newham Domestic and Sexual Violence Support Service is a community based integrated service providing support to individuals who have experienced domestic and/ or sexual violence including Domestic Abuse, Sexual Violence, Forced Marriage, Honour Based Violence, Female Genital Mutilation and Sex Workers. The services are being provided in a variety of ways including through Casework, IDSVA, and MARAC. We will be working closely with key partner agencies within the Newham Borough to provide holistic support to all individuals who have or are experiencing domestic and/ or sexual violence and to improve awareness within the community of domestic and sexual violence and the support that is available for victims. 

In this vital role, you will manage incoming referrals, liaise with partner agencies, provide compassionate short‑term support via our phone line, and ensure accurate case management across our systems. You'll also deliver domestic abuse awareness workshops, develop culturally sensitive resources, and build strong relationships with local community organisations to improve early intervention pathways. Working closely with colleagues, you'll help ensure every client receives a safe, respectful, and effective service, while upholding Hestia's values, confidentiality standards, and commitment to inclusive practice.

This is a hybrid role, with two days working from home, one day based in a co‑working location in Newham, and two days spent delivering community‑based work across Newham.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

You will have a solid background in domestic abuse support, safeguarding, or related community‑based services, with experience handling highly sensitive information, offering advice to survivors, and working across multi‑agency domestic abuse teams. A deep understanding of the dynamics and impact of domestic abuse, gender‑based violence, multiple disadvantage, and trauma is essential, alongside knowledge of local community services and networks. The ideal candidate will bring strong administrative experience, including accurate data entry, confident use of MS Office, and the ability to manage complex tasks within tight timeframes. You will be calm, resilient, and able to manage challenging situations, while maintaining excellent communication, interpersonal, and organisational skills. Experience delivering workshops or training, engaging grassroots organisations, and building strong multi‑agency partnerships is highly desirable, as is familiarity with MARAC processes. Self‑motivation, the ability to work both independently and collaboratively, and a commitment to inclusive, culturally sensitive practice are key to success in this role.

 Female applicants only please - Section 7(2) b & e of the Sex Discrimination Act 1975 apply to this position 

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Vacancy type: Paid Vacancy

Function: Human Resources

Location: Head Office - Sully (Hybrid Working)

Salary: £70,000-£75,000 (depending on experience)

Contract type: Fixed term

Contract lenght: 6 months

Contract hours: Full time

Weekly hours: 40 hrs p/w

Closing Date: 07/06/2026

Ref No: 1075

We are seeking a strategic and values-driven Director of Finance to join our Executive Team on an interim basis.

About the role 

The Director of Finance is a key member of the Executive Team, providing strategic and operational leadership across all aspects of finance to support the delivery of Tŷ Hafan’s charitable objectives. Key responsibilities include:

• Providing strategic financial leadership, ensuring effective planning and performance.
• Acting as a trusted advisor to the Chief Executive and Board, delivering clear financial insight, assurance, and challenge.
• Overseeing financial reporting, forecasting, and statutory accounts, ensuring compliance with all regulatory requirements.
• Ensuring strong financial governance, risk management, and internal controls.
• Managing cash flow, reserves, investments, and overall financial performance, identifying risks and opportunities.
• Leading and developing a high-performing finance function, delivering efficient and customer-focused support.
• Contributing to organisation-wide strategy and decision-making as part of the Executive Team.
• Acting as a visible ambassador, promoting collaboration, engagement, and a values-led culture.

Tŷ Hafan operates a hybrid working model, and the post holder will be required to work on site a minimum of 3 days per week.

About you 

We are looking for an experienced financial leader to provide strong strategic and operational leadership for all aspects of Finance. As the ideal candidate you will have/be:

• Qualified accountant with significant senior finance leadership experience.
• Experience of financial planning, budgeting, reporting, and audit in complex organisations.
• Demonstrable success in leading teams and change.
• Strong strategic and commercial acumen.
• Excellent leadership and stakeholder management skills, with the ability to influence at Board level.
• Strong understanding of financial governance, regulation, and risk management.
• Highly developed analytical, problem-solving, and decision-making skills.
• Effective communicator, able to engage a wide range of audiences clearly and credibly.
• Values-led, solution focused and able to operate at pace in an interim context.

Our employee benefits: 

• Holiday entitlement of 30 days plus Bank Holidays (pro-rata to FTC)
• Group Personal Pension Scheme with an employer contribution of 5%
• Life assurance- death in service benefit
• Health and wellbeing support - employee assistance program, Unlimited access to a 24/7 online GP
• Healthcare Cash Plan – claim back the cost for appointments and treatment such as dental, optical or physio
• Technology, mobile phone and will writing schemes
• Discounted gym membership and shopping discounts
• Hybrid working and when onsite free secured parking.

Ty Hafan’s ambition is that when a child’s life will be short, no family should have to live it on their own. Sadly, we know that thousands of families in Wales are struggling alone through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short. We believe that no family should have to live this on their own and we are determined to walk alongside every family through life, death and beyond.

At Tŷ Hafan we are experts at caring for children with life-shortening conditions and our services support families in our hospice, in community settings, local hospitals and in families’ homes. We understand that the needs of each child and their family are unique and we know that caring for a child with a life-shortening condition is often extremely demanding. Our aim is to make sure that no one doing this is alone. Our colleagues, volunteers and supporters are crucial in the delivery of our ambition – we know that everyone plays a huge part in making sure that no family faces their child’s short life alone.

Our Vision: A Wales where every child with a life-shortening condition lives a fulfilling life, supported with the compassion and specialist care they and their family need.

Our Purpose: No family should have to face the unimaginable loss of their child alone. With children and families at the heart of all we do, we provide free care and support in our hospice and in the community, offering a lifeline throughout the child’s short life, at end of life, through bereavement and beyond.​

Our Values: At Tŷ Hafan we make a difference by living our values: Demonstrating Compassion, Providing Excellent Service, Working Together and Taking Ownership.

Tips for candidates – all applications and interviews will be assessed using the person specification included within the job description. Please see attached candidate pack for further guidance.

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Please note this role is subject to the outcome of a basic DBS (Disclosure and Barring Service) check, two satisfactory references and pre-employment medical clearance.

Tŷ Hafan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. We welcome applications from people of all backgrounds and experiences, including those from under‑represented groups. Recruitment decisions are made based on merit and aligned with our values. If you need any reasonable adjustments during the application or interview process, please let us know.

For any queries regarding the role, please apply.