Jobs

Our EYFS compliant Early Years Provision is an essential part of our English for Speakers of Other Languages (ESOL) service, providing Early Years education & development for children who have English as an Additional Language (EAL). The parent(s) of our Early Years children attend onsite English Language classes for the duration of the Early Years session with the majority of our families having been resettled to the UK as those with refugee status.

Our ESOL provision currently runs at two locations, in Shefford and Bedford. This role is based predominantly in Shefford and is a term-time only role (39 weeks per year paid in equal instalments over a 12 month period) with regular team training and development opportunities at our central office in Bedford.

About the role

The Early Years Session Lead holds responsibility for leading sessions in our trauma-informed Early Years setting. They supervise a small team of L2 practitioners during the sessions, with the possibility of career progression to a Room Lead role with line management responsibilities following successful completion of probation period. As an OFSTED registered Early Years setting we work to support children to learn, grow and develop in line with the EYFS framework & Development Matters guidance.

The Early Years Session Lead is part of the EY Leadership Team, which meet together online on a weekly basis (currently Weds 15:00-16:00, with flexibility to amend meeting time to accommodate flexible working requests where possible)

In addition the EY Session Lead works in our EY setting in Bedford on a Friday alongside the Early Years Room Lead (Bedford) and the Senior Early Years Practitioner. We are open to discussing flexible working requests for the right candidate should working in Bedford on a Friday not be possible.

You can download a full job description from our website

Next Step

If this sounds like you, please complete our application form and Equal Opportunities form.

Location: Shefford, and Bedford Town Centre

Closing Date: 21st May 2026 at 6pm

Interview Date: 1st June 2026 in Shefford

Age UK is recruiting for a Shop Supervisor to join their fantastic team in Pickering!

Age UK's shops are the face of the charity. On high streets up and down the country our retail teams deliver a great shopping experience to customers while generating much needed income for the charity, ensuring that we can provide services and support to older people who need it most.

If you want to help us to help others, this might be the job for you!

We are recruiting for a Shop Supervisor to join our wonderful team and deliver an excellent retail service, ensuring that every customer has a great shopping experience. As a valued member of the Age UK team, you will contribute towards maximising shop sales and profits as well as the successful day to day running of the shop, deputising for the Shop Manager and Assistant Manager in their absence.

The successful applicant will be required to work 13 hours per week including every Sunday. Each Sunday you will be responsible for the management of the store, ensuring it showcases our wonderful donations and taking pride in maintaining a tidy and accessible space for all.

You will support with sales, stock rotation, organising displays, store tidying and much more, whilst representing Age UK in a professional manner and reflecting our core values.

Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs.)

Please note this opportunity will require the successful candidate to work 13 hours across a 7-day working week, including Saturdays and Sundays on a rota basis.

To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised.

You will have:

• Experience in working in a customer facing role
• Experience of cash handling
• Ability to lift and carry bags of stock up to 10kg's
• The ability to work as part of an effective team.
• Be able to lone work when needed
• Ability to demonstrate sensitivity to cultural differences and gender issues, as well as commitment to equal opportunities
• A flexible approach to work with requirement to work additional days to cover holidays and sickness or participate in trading outside of normal shop hours e.g. shop events

What we offer in return:

• Competitive salary, 25 days annual leave (pro rata for our part-time colleagues) + bank holidays + annual leave purchase scheme
• Wellbeing days - 2 paid days per year (pro rata for our part-time colleagues)
• Excellent pension scheme, life assurance, Bupa health cashback plan and EAP
• Car Benefit scheme, Cycle to Work scheme
• Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free.
• Blue Light Card scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.

Supporting statements and anonymisation

Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups.

Reasonable adjustments

Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Yellow Door is an amazing charity that is quite literally changing lives for the better across the Hampshire area, with a team of around 100 staff and volunteers, working together to prevent and respond to domestic and sexual abuse. We provide a diverse and innovative range of services to local people of all ages and genders. Last year we engaged with over 4,500 clients to provide crucial support, information, and in some cases a lifeline. Right now, our services have never been more in demand, so our volunteers and supporters are absolutely critical to us. 

Would you like to be part of our amazing team that is changing lives for the better in the Southampton area?

The Diversity and Inclusion Advocacy Service (est. 2016) works to address barriers and improve access to services by promoting equality and inclusion, for those who are marginalised or disadvantaged. Would you like to be part of an innovative and dynamic team committed to making a difference by supporting people affected by domestic and sexual abuse?

Yellow Door is recruiting a Diversity & Inclusion Advocate to join our team in Southampton. You will provide person-centred advocacy support to service users affected by domestic abuse who have intersectional needs such as gender, disability, mental health, ethnicity. You will raise awareness of the support available through community outreach, educational sessions and professional training. You will liaise with local agencies to develop partnership working.

You will have experience of safeguarding and risk assessment alongside advocating for service users with additional needs. We actively encourage applicants from all parts of our diverse communities. 

For further information and to apply for the role, please visit our website. 

Join Addiction Family Support

Addiction Family Support is the leading UK-registered charity supporting adults affected or bereaved by a loved one's harmful use of alcohol, drugs, or gambling.

The role: Family Support Worker (Bereavement)

As a Family Support Worker at Addiction Family Support, you will be responsible for delivering a range of services to provide crucial emotional and practical assistance to individuals bereaved (and affected) by the loss of a loved one due to addiction. Through both individual and group support, you will offer a compassionate and understanding presence, helping people navigate grief and loss in a safe and supportive environment.

Our service delivery takes place via several methods, including taking calls on our telephone Helpline, responding to emails through our email service and delivering remote 5-Step Method informed intervention to individuals and groups via an online platform.

Working patterns are flexible and you may be expected to work on a rota basis, and we would hope to be able to offer more hours per week in time when funding allows it.

You will need to be confident in your ability to provide support via a variety of remote and digital platforms, being able to respond to immediate requests for support. You will be an active and involved member of our team and contribute to all aspects of our work to help us achieve our strategic goals and work towards achieving our vision.

Responsibilities:

• Offer empathetic and non-judgmental structured emotional and practical support to those affected by the bereavement of a loved one due to addiction (via a Helpline and 5-Step Method informed one to one and group support).
• Provide or signpost information, literature, and resources to help individuals and groups manage grief and cope with their situations.
• Facilitate or co-facilitate bereavement support group meetings, creating a safe space for participants to share their experiences and provide mutual support.
• Follow guidelines and safeguarding practices - ensuring safeguarding concerns are addressed promptly and signpost individuals to additional services where appropriate.
• Maintain accurate and confidential records in line with GDPR and the charity’s policies. 

Ongoing support

As a Family Support Worker (Bereavement), you will have access to regular supervision and peer support, ensuring you feel confident and equipped in your role. Development opportunities are available to help you grow in your position and enhance the support you provide. 

 Join our team of change-makers

Are you ready to make a difference? We're on the lookout for a vibrant, enthusiastic, proactive and collaborative individual with the right skills and experience to become part of our incredible charity.

Be part of something special

Our clients' continuous positive feedback speaks volumes about the impact of our work, and we take immense pride in it. Emilia Fox, one of our dedicated Patrons, stands with us in our mission.

Join an award-winning journey

This is your chance to become part of an award-winning charity where every day is an opportunity to contribute to the greater good. If you're seeking a dynamic environment filled with compassionate individuals dedicated to creating positive change, we invite you to apply or reach out with any enquiries.

The deadline for submitting applications is 5.00pm on Friday 29 May 2026.

Interviews will be held w/c 8 June 2026.

Yellow Door is an amazing charity that is quite literally changing lives for the better in the Southampton area, with a team of around 100 staff and volunteers, working together to prevent and respond to domestic and sexual abuse. We provide a diverse and innovative range of services to local people of all ages and genders. Last year we engaged with over 4,500 clients to provide crucial support, information, and in some cases a lifeline. Right now, our services have never been more in demand, so our volunteers and supporters are absolutely critical to us. 

Would you like to be part of our amazing team that is changing lives for the better in the Southampton area?

The role of the ISVA Support Worker is a vital part of our valued team. We are looking for motivated and pro-active individuals with a ‘can do’ attitude to join our ISVA Team. ISVA Support Workers are the first point of contact for service users entering the service.

Day-to-day, you will be speaking with service users via the telephone, to provide key information and emotional support. Alongside administrative tasks such as processing referrals, you will be supporting service users accessing short term support, working closely with the ISVA team, ISVA manager and partnership agencies, to ensure that service users feels empowered about their choices and are well informed about their support options. For the role you must have strong organisational and administration skills, with an excellent attention to detail.

For further information and to apply for this role, please visit our website. 

Yellow Door is an amazing charity that is quite literally changing lives for the better across the Hampshire area, with a team of around 100 staff and volunteers, working together to prevent and respond to domestic and sexual abuse. We provide a diverse and innovative range of services to local people of all ages and genders. 

Last year we engaged with over 4,500 clients to provide crucial support, information, and in some cases a lifeline. Right now, our services have never been more in demand, so our volunteers and supporters are absolutely critical to us. Would you like to be part of our amazing team that is changing lives for the better in the Southampton area?

We are looking for highly motivated individuals to provide proactive advocacy and support services to people who have experienced sexual violence/ abuse. The ISVA provides practical and emotional support to individuals who have experienced sexual violence or abuse. The role focuses on delivering trauma-informed, person-centred support that reduces distress, promotes safety, and enables informed decision-making. You will support service users to navigate complex systems, including the criminal justice process, advocate on their behalf, and ensure their voices are heard. You will also work in partnership with a range of agencies to ensure coordinated and accessible support.

We are looking for individuals who have eperience of working within an advocacy role, preferably within domestic or sexual abuse or related fields such as mental health/social care/justice roles. You will have a sound understanding of risk assessment alongside experience of managing diverse caseloads and working pro-actively within multi-agency partnerships to support victim-focused outcomes. The successful applicants will have effective communication and advocacy skills and knowledge of the impact of sexual violence/abuse.

For further information and to apply for the role, please visit our website. 

Yellow Door is an amazing charity that is quite literally changing lives for the better across the Hampshire area, with a team of around 100 staff and volunteers, working together to prevent and respond to domestic and sexual abuse. We provide a diverse and innovative range of services to local people of all ages and genders. 

Last year we engaged with over 4,500 clients to provide crucial support, information, and in some cases a lifeline. Right now, our services have never been more in demand, so our volunteers and supporters are absolutely critical to us. Would you like to be part of our amazing team that is changing lives for the better in the Southampton area?

We are looking for highly motivated individuals to provide proactive advocacy and support services to people who have experienced sexual violence/ abuse. The CYP ISVA provides practical and emotional support to children and young people who have experienced sexual violence or abuse. The role focuses on delivering age-appropriate, trauma-informed support that reduces distress and supports informed decision-making. You will work with children and young people who may not be ready for counselling, offering accessible support while guiding them through the criminal justice process and advocating on their behalf. The role also involves supporting parents and carers, ensuring the young person’s voice is heard and their needs are met.

We are looking for individuals who have experience of working within an advocacy role, preferably within domestic or sexual abuse or related fields such as mental health/social care/justice roles. You will have a sound understanding of risk assessment alongside experience of managing diverse caseloads and working pro-actively within multi-agency partnerships to support victim-focused outcomes. The successful applicants will have effective communication and advocacy skills and knowledge of the impact of sexual violence/abuse.

For further information and to apply for the role, please visit our website. 

Yellow Door is an amazing charity that is quite literally changing lives for the better across the Hampshire area, with a team of around 100 staff and volunteers, working together to prevent and respond to domestic and sexual abuse. We provide a diverse and innovative range of services to local people of all ages and genders. 

Last year we engaged with over 4,500 clients to provide crucial support, information, and in some cases a lifeline. Right now, our services have never been more in demand, so our volunteers and supporters are absolutely critical to us. Would you like to be part of our amazing team that is changing lives for the better in the Southampton area?

We are looking for a highly motivated individuals to provide proactive advocacy and support services to people who have experienced sexual violence/ abuse. The Black and Minority Ethnic (BME) ISVA provides practical and emotional support to predominantly Black and Minority Ethnic service users who have experienced sexual violence or abuse. The role focuses on increasing access through targeted outreach and awareness-raising, while delivering culturally competent, trauma-informed support that recognises intersectional needs and barriers. You will support service users to navigate systems, including the criminal justice process, advocate on their behalf, and develop effective referral pathways. You will also promote the ISVA service across statutory and voluntary sectors.

We are looking for individuals who have experience of working within an advocacy role, preferably within domestic or sexual abuse or related fields such as mental health/social care/justice roles. You will have a sound understanding of risk assessment alongside experience of managing diverse caseloads and working pro-actively within multi-agency partnerships to support victim-focused outcomes. The successful applicants will have effective communication and advocacy skills and knowledge of the impact of sexual violence/abuse.

For further information and to apply for the role, please visit our website. 

Yellow Door is an amazing charity that is quite literally changing lives for the better in the Southampton area, with a team of around 100 staff and volunteers, working together to prevent and respond to domestic and sexual abuse. We provide a diverse and innovative range of services to local people of all ages and genders. Last year we engaged with over 4,500 clients to provide crucial support, information, and in some cases a lifeline. Right now, our services have never been more in demand, so our volunteers and supporters are absolutely critical to us. Would you like to be part of our amazing team that is changing lives for the better in the Southampton area?

Systems Administrator

We are looking for a hardworking and motivated person with a ‘can do’ attitude to join our Business Support Team. You will provide dedicated administrative support to assist with the data quality of our Client Management System (CMS). You will support the Senior Systems Administrator and wider Yellow Door Management Team with regularly reporting to funders and will have experience of running reports. You will also have strong organisation and administration skills with excellent attention to detail.

To apply for this role and for further information, please visit our website.

Social connections and community activities are at the heart of creating healthier, happier lives and a flourishing society. That’s why through The National Lottery Community Fund Strategy 2023-2030 we’re looking to make a bigger difference in the years ahead, by listening and responding to communities and by focusing on supporting bolder change.

Thanks to National Lottery players, we plan to distribute at least £4 billion of funding by 2030. Supporting projects that will create resilient communities that are more inclusive and environmentally sustainable. Projects that will strengthen society and improve lives across the UK.

We are looking to recruit two Funding Officers (one permanent and one FTC until March 2027) to join the London, Southeast and East Team (LSE&E), within the Strategy, Learning Partnerships team (SLP). You’ll be part of a team, led by a Funding Manager and comprised of several other Funding Officers.

The LSE&E team is headed up by a Senior Head of Regional Funding, together with regional leads. There are 5 local patches for the South East and East and 3 local patches for London.

The SLP team purpose is to:

• Enable and lead grant making across geographical boundaries within the LSE&E region & across England
• Ensure intentional and responsive grant making responds to sector needs, is impactful, focused and mission aligned
• Build evidence & drive continuous learning and impact in the mission areas and our equity-based approach
• Provide regional leadership for external engagement, partnerships & funder collaborations & lead and / or support project teams across LSE&E and share best practice

SLP does this through:

• Supporting LSE&E regional strategy, grant making and learning
• Working strategically with England wide colleagues on responsive funding and Partnership – working beyond LSE&E and across the England regions.
• Working with LSE&E colleagues, the Regional Leadership Team and England Wide
• Unlike other LSE&E patch-based Funding Officers, SLP has a uniquely collaborative function, working together with local patches, the region as a whole and across England. Therefore the Funding Officers for SLP must have a strategic, flexible and collaborative approach.

Your role:

• In Responsive Grant making, you will support the pipeline of ideas across two or more LSE&E local patches, assessing by The Fund's priorities and missions and using understanding of regional priorities.
   
• Using regional priorities and new IMD data, you will be horizon scanning opportunities for intentional external engagement and contribute to the LSE&E Regional Funding Plans.
   
• You will support strategic funding England Wide and exploring potential partnerships. You may support the region with Funding Mechanisms that will enable flexible grant making.
   
• You will support SLP to drive continuous learning within the LSE&E region and to implement high quality and relevant learning & events that meet the strategic objectives of the region.

In return we can offer the opportunity to work with one of the largest funders in the UK. 

Working in SLP is a good opportunity to collaboratively across LSE&E and England Wide. It is an opportunity to work strategically, with complexity and to hone your leadership skills. You will support colleagues and work with the Regional Leadership Team to support strategic plans for the region.

This is a fast-paced role that requires an ability to manage a large workload with & prioritise, with minimal supervision.

Interview details:

• Dates: 10th, 11th and 15th June
• Format: Virtual
• Location: We have a hybrid approach to working, work pattern will be agreed with the successful candidate. London is the regional Office.

You’ll ideally be based in London or within a couple of hours reach. The role does require travel to London at least once a month, and occasionally more frequently — up to once a week during peak periods

We will be hosting a briefing session on Wednesday 20th May, 9:45am. To register for the session or for any questions about the recruitment process, please email us from the link.

If you would like an informal conversation about the role specifically, please contact: Deborah Meyer-Lewis.

How to apply:

Upload your CV in word format and write a supporting statement (1000 words) with the following criteria, we will use this to score your application. (NOT the Funding Officer attachment)

Essential Criteria

1. Strategic Direction - A strong understanding of the Fund’s Priorities and Missions, how this contributes to the achievement of team and organisational goals and how this applies to grant making.
    
2. Responsiveness & Managing Competing demands –You should have a flexible approach, a can-do attitude and the ability to pivot between different funding programmes & audiences. An ability to manage a large, varied workload, prioritise with minimal supervision, and keep your Manager up to date on key issues and risks.
    
3. Working together – A strong team player, take’s time to build relationships, collaborate and contribute to team processes that remove silos and nurture a culture of mutual support. You drive higher performance across interconnected teams. You adjust your personal work styles and practices accordingly.
    
4. Responsiveness to change & feedback - The SLP team is working on new projects that are subject to reflection and change. You should be flexible and open to supporting continuous learning and change and be able to adapt your approach as needed. You promptly address concerns and actively seek feedback and opportunities for continuous improvement.
    
5. Visibility - Actively participates in cross functional teams and collaborates with other directorates to achieve common goals. You should have strong written and verbal communication skills for engaging with stakeholders at all levels. Confident to convene & give presentation to different audiences.
    
6. Leading our culture / Developing Self and others – Understands the importance of The Fund's Equity Diversity and Inclusion focus. Contributes to an inclusive environment through understanding the views and experiences of others. Considers personal and professional development as well as supporting needs of team members.
    
7. Delivering Quality Results: A strong ability to promote learning and foster a culture of continuous development. Ability to inspire and guide others towards achieving objectives. You should be able to clearly communicate desired results and ensure others feel supported and feel motivated to achieve.
    
8. Diligence and Control – Your conduct, behaviour and duties are positive and carried out in line with set expectations and policy and/or regulatory considerations.

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition).

AT Beacon Project Support Officer (Operations & Data)
Salary: £26,500 – £28,000 per annum (depending on experience)
Contract/hours: 12-month fixed term (with potential to extend) | 35 hours per week (flexible, with occasional evenings/weekends)
Location: Hybrid – Office / Home / Community Sites (Lambeth)

About the Role

This is a pivotal role at the centre of a growing, community-led health initiative. The Project Support Officer (Operations & Data) will play a key part in coordinating day-to-day operations, monitoring performance, and ensuring the smooth delivery of the AT Beacon Project.

Key Responsibilities

• Programme Operations & Delivery: Coordinate Beacon Hub activities and manage operational logistics and support the delivery of key initiatives, such as the Fruit & Vegetable Prescription Programme.
• Data, Reporting & Insights: Maintain accurate and high-quality data systems, produce regular reports, support dashboard development, and analyse trends to inform decision-making.
• Stakeholder & Partnership Support: Act as a key point of contact for internal teams, community partners, and public health stakeholders. Support effective communication and collaboration across the project.
• Senior Leadership Support: Assist with SMT coordination, prepare briefing materials, and track actions and deadlines.
• Events & Outreach: Contribute to planning and delivering community events, workshops, and outreach activities.
• Communications & Digital Support: Support website updates, digital content creation, and social media activity.

Person Specification

• Essential: Experience in project/operations/data roles; strong organisation; data reporting skills; MS Office proficiency; strong communication
• Desirable: Public health or social prescribing experience; partnership working; monitoring & evaluation knowledge.
• Core Competencies: Ownership and accountability, Analytical thinking, Adaptability and problem-solving, Collaboration and relationship-building, Attention to detail.

Why This Role Stands Out

Opportunity to shape a growing community health model, work with senior leadership, and make a visible impact on health inequalities.

How to Apply

If you are passionate about advancing health and wellbeing in Lambeth and possess the drive to make a tangible community impact, we invite you to apply.

To be considered, please submit your CV along with a completed application form.

Closing date: 11 June 2026.

STRICTLY NO CONTACT FROM AGENCIES OR MEDIA SALES

Description:

Job Title: Physical Health Connector 

Responsible to: Senior PHC

Location: Community based across Birmingham and Solihull with flexible outreach and hybrid working (work from home 3 to 4 days a week expected)

Contract: Fixed term to 31st March 2027

Working Hours: Fulltime 37.5 (9 day fortnight every other Monday-non working)

Salary: £26,227.50 

The Active Wellbeing Society

The Active Wellbeing Society (TAWS) is a community benefit society and cooperative working with communities to identify, mitigate and remove barriers that prevent them from living active and connected lives. 

 As part of our approach, we are excited to be working in partnership to develop a health connector service which will focus on improving health outcomes for people with severe mental illness.

We are working in collaboration with Primary Care Networks (PCN) and The Primary Care Mental Health Teams who are delivered as part of a partnership between Forward-Thinking Birmingham (FTB) and the Birmingham and Solihull Mental Health Foundation Trust (BSMHFT).

Job Purpose:

The Physical Health Connector will work within TAWS to support people experiencing mental health challenges, severe mental illness (SMI), and health inequalities to improve their physical health and wellbeing.

The role focuses on relationship based support, community engagement, and system navigation, helping people overcome barriers to accessing physical healthcare and wider support. The post holder will act as a trusted, nonclinical bridge between individuals, communities, and statutory services, particularly primary care. 

Requirements:

• Build trusting relationships with individuals through outreach, community presence and one-to-one telephone support (predominantly phone support from home), with people who are underserved or disengaged from statutory services.
• Educate through practical, emotional and motivational support using strengths-based, trauma-informed and culturally responsive approaches to support engagement with physical health.
• Engage and encourage individuals to access physical health checks and screenings, helping them understand what to expect and how to prepare for appointments. Driving individuals towards attending their appointments is key to success.
• Identify and address barriers to engagement such as stigma, access issues or past negative experiences of healthcare. Over the phone, coordinate appointments, send reminders, follow up disengagement and advocate for reasonable adjustments and person-centred care.
• Drive stakeholder and partner organisation engagement as a link between TAWS, primary care, mental health services and community partners to support joined-up working. Build effective relationships with GP practices, PCNs, mental health teams and VCFSE organisations, representing the VCFSE perspective when required.
• Work collaboratively with partners to avoid duplication and champion community-led solutions. Map, promote and refer into local community assets and VCFSE services that support physical and emotional wellbeing.
• Maintain accurate records and contribute to monitoring and reporting requirements for funders and partners. Share learning, insight and community feedback to support service improvement and evaluation.

Experience, Knowledge and Values:

1. Experience of working in a voluntary, community, faith, social enterprise (VCFSE), community or outreach setting is essential.
2. Experience of supporting people with mental health needs, including Serious Mental Illness (SMI), health inequalities or social exclusion is required, with experience of psychosis, schizophrenia, bipolar disorder or addiction being desirable.
3. A sound understanding of trauma-informed and strengths-based practice, with the ability to apply these approaches in day-to-day work.
4. Experience of working in connector, navigator, link worker, peer support or advocacy roles would be an advantage.
5. Strong communication and relationship-building skills, with experience of engaging individuals through a range of methods including telephone (primarily), digital and face-to-face contact.
6. Ability to build trust with service users and develop effective professional relationships across health and community networks.
7. Good organisational and data management skills, with experience of maintaining accurate records and working towards agreed targets and KPIs.
8. Experience of using health or case management systems (such as Rio, SystmOne, EMIS or bespoke systems), alongside strong verbal, written and IT skills.
9. Demonstrable experience of working collaboratively with a wide range of stakeholders, including primary care, mental health services and community partners.
10. Resilient, flexible and able to remain calm in challenging situations, including when working with individuals affected by substance misuse, offending behaviour or homelessness.
11. A proactive, adaptable approach to managing competing demands and complex needs.

Additional Requirements

1. A full UK driving licence and access to a vehicle would be desirable.

Benefits:

We offer our team members a comprehensive staff benefits offering to include:

• 9 Day working week - every other Monday is Non-working!
• Annual Leave – 38 days! 25 days AL (increasing to 29 days with service) plus 5 wellbeing days and 8 bank holidays.
• Nest Pension – 8% employer contribution - 3% employee contribution.
• Heath Cash Plan – giving you discounts on everyday healthcare such as dental, optical, physio, prescriptions & more.
• Employee Assistance Programme (counselling and DRs on call 24hrs a day).
• Fantastic volunteering opportunities within The Active Wellbeing Society every month.

At Yellow Door our vision is for a world where adults, families, young people and children can live without experiencing domestic and sexual abuse and the resulting devastating impacts.

With an amazing team of around 100 employees and volunteers, Yellow Door is a local charity that changes lives for the better by working together to prevent and respond to domestic and sexual abuse. We provide a diverse and innovative range of services to anyone impacted by abuse. Last year we engaged with over 4,700 service users to provide crucial support, advice and information.

Our work is grounded in our values of compassion, integrity, inclusiveness and collaboration. These values shape how we work with service users, partners, supporters and with each other, and underpin everything we do. Yellow Door provides an exceptionally rewarding work environment. We are dedicated to supporting service users who have experienced trauma, which makes it crucial for every team member to approach their role with empathy and inclusivity. A high level of resilience and effective boundary management is also required.

This role sits within the Fundraising and Communications team, supporting income generation and our ambitious training and events programme. As the Training & Events Officer, you will lead on the planning, coordination and delivery of Yellow Door’s training programme and support the delivery of awareness-raising and fundraising events. You will ensure that our training offer is impactful, well-organised, financially sustainable, and aligned with our strategic goals, supporting both external training requests and internal training requirements for staff and volunteers across the service. Alongside training, you will work with the Fundraising and Communications team to plan and deliver awareness-raising events, special one-off events, fundraising events, and outreach activities, and support the marketing and promotion of training and events to external supporters, partners and stakeholders. 

You will undertake this role in a way that demonstrates Yellow Door’s values – showing compassion in your interactions, acting with integrity and accountability, working inclusively with diverse audiences, and collaborating effectively with colleagues and partners to achieve shared goals.

JOB SUMMARY 

• Lead on the planning, coordination and delivery of the charity’s training programme, ensuring it is impactful, trauma informed and aligned with our strategic objectives

• Act as the administrative lead for all training enquiries, coordinating and scheduling training (online and in person), working closely with internal colleagues and external partners ensuring smooth and efficient delivery

• Support all-staff and volunteer training across the service, including the recruitment and onboarding of trainee counsellors, support volunteers and student placements

• Work collaboratively with the Fundraising and Communications team on awareness‑raising activities, special events and community outreach initiatives

• Ensure all training and events activity reflects Yellow Door’s commitment to inclusiveness, accessibility and respectful engagement with diverse communities.

• Support the marketing and promotion of training and events to supporters, partners, and stakeholders.

To apply for this role and for further information, please visit our website. 

About The Refugee Council

The Refugee Council is the nation’s refugee charity. Together with community groups, partners and volunteers, we help people who have escaped war and persecution to rebuild their lives, integrate into communities, and play their part in Britain. Born in the aftermath of World War II, our frontline services support over 14,000 refugees each year to find safety, get to know their neighbours, and enter education, training or work. We share our evidence and expertise with policymakers to help build integrated communities where everyone can contribute.

We have offices across the UK where our Services teams provide support to refugees at local level.

Inclusion and Accessibility

Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from different backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request.

Our Values

Our values underpin everything we do: 

• Inclusive: We are inclusive. We work with - not for - refugees and people seeking asylum, so they have an equal voice, co-producing projects and ensuring their expertise and experiences are at the heart of what we do.
• Collaborative: We are collaborative. Working with others is a priority in order to have the collective impact that is vital to achieve policy and practice reform. 
• Courageous: We speak out when we see injustice, cruelty and unfairness. We always stand up for what we believe is the right thing to do to transform the experiences of those seeking protection in our country. 
• Respectful: We are respectful of all those we interact with. We treat everyone – our staff, volunteers, beneficiaries, partners and people we disagree with – with the same respect, professionalism and understanding.

About the role

The People & Culture Administrator provides accurate, timely, and compliant administrative support across the full employee lifecycle. The role is responsible for maintaining HR systems and records, processing contractual and payroll changes, and ensuring that workforce data is reliable and audit ready.

Operating as the first point of contact for routine HR queries, the postholder ensures that managers and staff receive clear information and that all HR processes run smoothly. The role underpins the work of the People & Culture Advisor by delivering the systems, documentation, and compliance foundation on which advisory and casework decisions depend.

Contract and hours: Permanent, full-time, 35 hours per week.

Location: Hybrid working with 1-2 days in Stratford, London.

Staff Benefits

To reward our staff for the value they bring, we offer a variety of enhanced terms and conditions and a wide range of benefits, including:

• Training & Development
• Employee Assistance Programme
• Pension Scheme
• Work Life Balance Policies
• Employer-Sponsored Volunteering
• And more.

Let’s work together to improve the lives of refugees in the UK - apply on our website today.

Closing date: 20 May 2026.

Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from different backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request.