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Page 7 of 110
London, Greater London (Hybrid)
£36,000 per year
Full-time
Contract (36 months)
Job description

About Us

The Advice Services Alliance (ASA) is the umbrella body for the not-for-profit social welfare advice sector in the UK. Our members include national organisations such as Citizens Advice, Age UK, Law Centres Network, Macmillan, and Shelter. Together, our network represents around 2,000 advice outlets across England and Wales.

We exist to champion access to justice by strengthening the advice sector. We do this by promoting collaboration, developing quality standards, influencing policy, and leading sector-wide projects that support the delivery of high-quality, accessible advice.

ASA also owns and manages the Advice Quality Standard (AQS), the only independently audited quality mark designed specifically for providers of generalist and specialist social welfare legal advice services.

We are entering an exciting new phase of strategic development, expanding our impact across the sector and working to ensure advice services are high-quality, sustainable, and accessible to those who need them most.

The Role

We are looking for a motivated and organised Project Manager to lead the AQS Access Pathway Project, funded by City Bridge Foundation. This newly created role will be responsible for redesigning and updating the Advice Quality Standard (AQS) and developing a new progression-based Access Pathway for advice services.

This is a fixed-term role, with funding secured for a minimum of 36 months. You will work closely with our Deputy Director and a wide range of stakeholders to successfully deliver a new version of AQS and its accompanying framework.

Key Responsibilities

  • Design, manage, and deliver the AQS Access Pathway Project in collaboration with the ASA Deputy Director.

  • Convene and facilitate a Project Advisory Group comprising ASA members and key stakeholders.

  • Engage with external stakeholders including auditing and accrediting bodies such as AgeUK, Citizens Advice, Welsh Government, and the Money and Pensions Service.

  • Promote and communicate the project to advice services, funders, and wider voluntary sector audiences.

  • Oversee project monitoring and evaluation, including data collection and reporting to ASA’s Board and funders.

  • Support budget tracking and financial reporting in collaboration with senior leadership.

  • Actively recruit new services to engage with AQS and promote interest in quality assurance across the sector.

  • Undertake other duties as required to support successful delivery and integration of the project.

What We’re Looking For

Essential:

  • Commitment to social justice, human rights, and equitable access to advice services.

  • Demonstrable project management experience, from design through to delivery.

  • Strong understanding of quality assurance frameworks and their impact on client outcomes.

  • Excellent communication and stakeholder engagement skills.

  • Ability to manage competing priorities and tight deadlines with accuracy and diplomacy.

  • Experience working within complex multi-agency environments.

  • Knowledge of the social welfare legal advice sector and challenges faced by frontline organisations.

Desirable:

  • Experience managing staff, volunteers, or consultants.

  • Comfortable using Microsoft Office 365 and other standard IT tools.

  • Data-literate, with ability to use evaluation and performance data to drive outcomes.

  • Strong written communication and presentation skills.

  • Willingness to undertake training and professional development as needed.

Benefits

  • Salary: £36,000 per annum

  • Contract: Fixed-term (until at least September 2028), full-time (37 hours per week)

  • Annual Leave: 30 days per year plus 8 bank holidays

  • Pension Contribution: 6% employer contribution

  • Flexible Working: Weekly London office attendance with scope for hybrid working

  • Meaningful Work: An opportunity to help shape the future of quality standards across the advice sector

  • Collaborative Culture: Work within a small, passionate team and national network

Application resources
Posted by
Advice Services Alliance View profile Organisation type Registered Charity
Posted on: 02 June 2025
Closing date: 23 June 2025 at 23:30
Tags: Advice / Information, Project Management, Justice

The client requests no contact from agencies or media sales.