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Kapella, Birmingham (Hybrid)
£42,000 - £46,000 per year
Seeking an experienced Service Manager for this new role, leading and shaping our Mediation and Separated Parents Services.
Posted 1 week ago Apply Now
Closing in 3 days
British Liver Trust, Multiple Locations (Hybrid)
£60,000 - £70,000 per year
Seeking an energetic Fundraising & Partnerships Director who can drive income growth so we can do more towards this often-forgotten disease
Posted 1 week ago Apply Now
MLC Partners, Remote
£42,000 - £50,000 per year
Posted 1 week ago Apply Now
Home-Start Westminster, Kensington & Chelsea, Hammersmith & Fulham, London (Hybrid)
£43,172 - £44,797 per year
Lead change where it matters most- Join us as Deputy Manager and help shape brighter futures for children and families
Posted 1 week ago
Closing in 2 days
Alzheimers Society, City of London (On-site)
£49,415 - £54,905 Per Annum
Posted 1 week ago
NFP People, Remote
Circa £33,500 (FTE circa £51k pa (inner £2,595 pa / outer £1,495 pa) London weighting
Posted 1 week ago
Closing tomorrow
West Midlands Methodist District, West Midlands (Hybrid)
£20 - £25 per hour
Posted 1 week ago
STEM Learning Ltd., Multiple Locations (Hybrid)
£47,000 - £57,000 per year
Posted 1 week ago
Scottish Bible Society, EH12, Edinburgh (Hybrid)
£45,000 - £50,000 per year
Posted 1 week ago Apply Now
Scottish Bible Society, EH12, Edinburgh (Hybrid)
£55,000 - £58,000 per year
Posted 1 week ago Apply Now
Chailey Heritage Foundation, Lewes, East Sussex (On-site)
£45,000 - £50,000 per year
Posted 1 week ago
Closing in 4 days
London's Air Ambulance Charity, London (Hybrid)
£48,000 - £52,000 per year
Posted 1 week ago
Page 26 of 36
Birmingham, West Midlands (Hybrid)
£42,000 - £46,000 per year
Full-time
Permanent
Job description

Kapella, formerly part of Relate, offers a range of services that focus on building better relationships and improve the wellbeing of families and individuals.

We are at an exciting new phase of growth and are looking to expand the current service offering and extend our reach across Birmingham, the Black Country and surrounding areas.

We are looking for an experienced Service Manager to lead and grow our Mediation and Child Contact Services, helping families resolve conflict, support separated parents, and provide safe child focused contact.

What you’ll do

  • Develop the of mediation, separated parents, and child contact services in line with Kapella’s strategic plan.
  • Oversee service operations, including case management, referral pathways, staffing, scheduling and budgets.
  • Line manage a dedicated team of staff, volunteers and placements.
  • Manage Safeguarding and ensure compliance with national standards (FMC, NACCC, LAA).
  • Build strong partnerships with local agencies, commissioners and funders, identifying opportunities for growth and collaboration.
  • Monitor performance and impact, ensuring continuous improvement.

What we’re looking for

  • Service Management experience within mediation, family support, parental conflict or similar.
  • Proven leadership skills, including team management, contract and budget management.
  • Strong safeguarding knowledge and experience handling complex safeguarding issues.
  • Excellent communication and partnership-building abilities, with confidence representing services externally.
  • A strategic, creative and solution-focused approach
  • The ability to balance the Charity’s mission with service quality and financial viability.

 

Why join Kapella?

  • Be part of a values-driven organisation making a real difference to families in conflict.
  • Shape a growing service and lead the development of an exciting new Child Contact Centre.
  • Work within a supportive, collaborative team with opportunities for development.

Flexibility in working hours to meet service needs and manage risk or safety concerns is needed and some evening hours may be required and some travelling to other offices and external meeting will be necessary.  Ideally it’s a full-time (37.5 hours per week), but we are open to 4 days or part time working arrangements for the right person. 

The post is based at the Birmingham Office, with some hybrid working available.  We offer ongoing development, 25 days leave, professional development, a pension scheme and staff wellbeing support.

Deadline for applications Thursday 18 September 2025
Interviews will be held 23 and 24 September 2025

Application Instructions

Please submit a CV and a separate cover letter outlining your relevant experience and how you meet the requirements of the role.

Posted by
Kapella View profile Organisation type Registered Charity Company size 51 - 100
Refreshed on: 13 September 2025
Closing date: 08 October 2025 at 23:59
Job ref: K - SM/MPS
Tags: Legal / Law, Operations, Compliance / Quality, Conflict Resolution / Peace, Delivery, Partnerships, Programme Management, Safeguarding

The client requests no contact from agencies or media sales.