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NCVO, Central London (On-site)
£45,760 per annum, rising to £50,076 per annum if London based
Posted 1 week ago
Kenfig Nature Trust, Wales (On-site)
£16,000 - £27,000 per year
Posted 1 week ago Apply Now
Closing in 2 days
Cardiomyopathy UK, Amersham (Hybrid)
£50,000 per year
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Samaritan's Purse International, Remote
£32,000 - £34,000 per year
A resourceful and energetic Regional Manager is needed to recruit, equip and lead teams of volunteers throughout West Midlands & Wales.
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Closing in 5 days
James' Place, Multiple Locations (On-site)
£42,500 per year pro rata
Posted 1 week ago
Wiltshire & Swindon Community Foundation, Wiltshire (Hybrid)
£44,000 - £50,000 per year
Posted 1 week ago
The Grace Eyre Foundation, Multiple Locations (On-site)
£24570 Per Annum
Posted 1 week ago
Royal National Children's SpringBoard Foundation, Multiple Locations (Hybrid)
£35,000 - £40,000 per year
Posted 1 week ago Apply Now
Closing in 6 days
Teesside Hospice, Middlesbrough (On-site)
£26,000 per year
Posted 1 week ago Apply Now
The British Psychological Society, London (Hybrid)
£60,000 per year
Posted 1 week ago Apply Now
Page 69 of 109
Central London, Greater London (On-site)
£45,760 per annum, rising to £50,076 per annum if London based
Full-time
Permanent
Job description

About the role

The Customer Services Manager will lead in driving change from a reactive helpdesk approach to a proactive insight led model, identifying how we can use technology and process change to deliver a seamless customer experience.

This hugely important role is the gateway to our customer offering, ensuring a best-in-class focus for service delivery.

Key responsibilities

  • Lead on customer journey transformation through quality of service delivery and clearer routes to services and partnership offerings
  • Systems leadership to optimise workflows, leverage CRM effectiveness (ideally Dynamics365) to forecast demand, reduce waste and drive value creation.
  • Manage high volume, complex multi enquiry environment to resolution and escalation management.
  • Data -focused approach to issue resolution, customer satisfaction and operational efficiency within a high performance culture.

This is a strategic leadership opportunity for someone who thrives on systems thinking, innovation and measurable impact. You’ll shape the future of NCVO’s customer journey, harness technology to deliver smarter services, and play a central role in driving growth, insight and organisational excellence.

Your background

  • A track record in delivering high-touch Customer Service excellence in a membership environment.
  • A strategic thinker that is operationally hands on looking to lead from the front.
  • A data first approach to review performance and constantly strive for performance (exp with Dynamics365 would be great but not essential).
  • Strong communicator with a natural coaching style and a background in managing change.
  • Customer first mindset; how can we make their journey as fluent, simplistic and rewarding as possible.

This is an exciting time to join NCVO, with investment and opportunity across the organisation. We are evolving our services to ensure they meet the challenges facing the sector, creating real opportunities to make a positive impact on society.

About the Team

Membership and Customer Services is a newly evolved team that exists to grow, connect and convene NCVO’s membership. The team acquires roughly 1,400 new members a year and offers care and support to retain 90% of its current 17K members.

We may close applications early if we receive a high volume of interest, so apply as soon as you can.

Why join us

With members at the heart of everything we do, we champion the charities and volunteers who make a daily difference to our communities across England. Join us and help us make communities stronger and support us making a bigger difference!

Some of NCVO’s great benefits include:

  • 25 days’ annual leave (pro-rata for part-time staff), increasing based on years of service
  • five days’ volunteering leave (pro rata for part-time staff)
  • enhanced pay for maternity/adoption leave
  • generous employer pension contribution of up to 8.5% of salary.
Organisation
NCVO View profile Organisation type Registered Charity Company size 51 - 100
Posted on: 02 March 2026
Closing date: 20 March 2026 at 23:30
Tags: Customer Service, Customer support