Jobs

Danish Refugee Council, one of the world’s leading humanitarian NGOs, is currently looking for a highly qualified Project Manager Djibouti

About the job

The project manager/ engineer is responsible for the implementation, management and quality assurance of the German Development Bank (KFW)-funded and Intergovernmental Authority on Development (IGAD)-implemented community markets construction project in Ali Sabieh and Ali Addeh, Djibouti. The construction project is due to be completed in Q1 2026. Civil works are very advanced. The project manager/ engineer will focus on the finishing work, the external landscaping and the solar panel installation. The project manager will also be responsible for coordinating the handover of the markets with the Regional Council. 

Reporting to the Operations Director EAGL, this specialist role is responsible for managing internal resources and third parties/vendors to ensure that the IGAD-specified Measures delivered are technically fit for purpose and meet the contractual and regulatory requirements. Lastly, the project manager is responsible for compliance with KFW and IGAD terms and conditions.

Your main duties and responsibilities will be:

Construction Management (mostly in French, and limited English): 

• Focal point for the Construction Company, D&S Consultant, IGAD, NIRAS, Regional Council and DRC Regional Office.
• Ensure timely completion of the construction activities by closely collaborating with the Construction Company and the DS&S Consultant.
• Manage construction follow-up, reporting, change management (as required), invoicing, testing & commissioning, construction close-out documentation incl. as-builts. 
• Develop an Operations Manual for the two market in collaboration with IGAD and the Regional Council. 
• Train the appointed O&M (operations and maintenance team and the Market Management Committee) to take over the markets.
• Plan and implement a smooth and complete handover of the two markets from the construction company to the user. 
• Ensure the two markets are ready to use and comply with the requirements of the Regional Council. 
• Ensure the solar panel installation(s) are implemented, procurement and installed successfully. 
• Proactive coordination between the D&C Consultant and the construction Company, while respecting the contractual set-up and communication lines.

Project Management: 

• Responsible for the implementation, management and quality assurance of the project, project staff and project partners to ensure project is completed on time, on budget and compliant with KFW, IGAD and DRCrequirements. 
• Responsible for the oversight of the project environmental and social (E&S) monitoring plan (mainly done by the construction contractor) ensuring robust monitoring, timely reporting and effective controls are in place. This includes proactive engagement with the construction contractor KFW, IGAD and DRC to ensure that monitoring, results, and issues are documented and reported in a timelyfashion. 
• Develop and maintain the project workplan and sub-projectbudgets. 
• Support coordination and communication between the project team and the Djibouti Area Office, EAGL Regional Office and DRC HQ to ensure optimal cooperation and collaboration so that the project is supported, integrated, and follows all applicable DRC policies andprocesses.
• Oversee the implementation of the accompanying measures by the livelihoods officer – limited.
• Oversee the data collection for the monitoring and manage evaluation – limited.
• Oversee the implementation and follow-up of the grievance mechanism – limited.

Contract Compliance and Financial Management: 

• Lead the development and submission of compliant financial reporting to IGAD and KFW. This includes: 
• Working with the Djibouti, Regional Office, and HQ Finance teams, to ensure the financial report is supported by all required evidence and documentation of output achievements; and, 
• Working with DRC Area Office, RO, and HQ as necessary for approvals, documentation, submissions, and payments. 
• Manage the IGAD bi-annual financial audit.
• Ensure the project is compliant with terms and conditions of the contract as set out by KFW and IGAD, including procurement, financial reporting, code of conduct, security and reporting, and E&S reporting. 
• Review the administrative compliance of the Contractor’s and D&S Consultant’s monthly disbursement requests. 
• Develop, roll out and maintain the project financial management system, prioritising best practices for construction contracts. This includes: 
• Leading DRC and subcontractors/partners in regular financial tracking and forecasting; and, 
• With the oversight and support of the Global Commercial Advisor, managing the development and submission of any budget amendment requests, including coordinating requested changes from all project subcontractors/partners, DRC Area Office, DRC RO, DRC HQ, and other stakeholders. 
• Support and facilitate the invoicing processes of the D&S Consultant and the Construction Company. 

Subcontract Management: 

• Serve as the operational/compliance focal point for all DRC subcontracts, local partners and independent consultants. 
• Conduct the formal review and approval of subcontractor invoices, including communicating feedback on behalf of DRC regarding any, issues. 
• Develop and negotiate compliant subcontracts and subcontract amendments when required based on approved budgetamendments. 
• Coordinate with partners to ensure IGAD and KFW compliance requirements are understood and cascaded down through the delivery  chain. 
• Oversee subcontract performance and, where required, escalate issues to the responsible DRC role, per signed subcontract agreement protocols; and, 
• Where necessary, provide guidance to subcontractor staff on contract requirements, especially where partners’ existing management systems are deemed incompatible with project requirements. 

Construction management: 

• Monitor the construction contractor’s implementation, including progress against the original time schedule, ensuring the construction contractor requests required testing and certificates on time. 
• Monitor the construction contractor’s risk management and grievance mechanism, including implementation of the E&S requirements.
• Monitor the D&S’s consultant’s supervision activities, reporting, and payment certificates. 
• Obtain any required permits for the construction and related activities.

Risk Management: 

• Lead on maintaining and updating the project risk matrix, including the external and internal versions; and, 
• When assigned, take responsibility for implementing specific risk mitigation measures outlined in the project risk matrix. 

Programme Leadership and Governance: 

• Working with the Djibouti Area Office and EAGL Regional Office, prepare and submit financial and programmatic (external and internal) reports for IGAD, KFW and DRC as required (monthly, quarterly, bi-annual, annual) – in English.
• Maintain good working relationships with officials, government ministries, subcontractors/partners, implementing partners and the international and local NGO community, where necessary – in French.

Field trips: 

• Weekly field trips to Ali Sabieh and Ali Addeh: 
• To monitor the implementation of the accompanying measure
• To monitor the construction and supervision activities
• To liaise with the local coordination committee.
• Participate in the biweekly joint site visits with the Contractor and the D&S Consultant. 

Local market coordination committee: 

• Support IGAD and the local government to set up market coordination committees and their terms of reference (ToR) 
• Train the committee members technically in operating and maintaining the markets. 
• Set up initial operation and maintenance (O&M) schedules for the committees. 
• Ensure the development of the committees’ “soft skills”: set-up of a grievance mechanism, peace and conflict management, social cohesion, and focus on

About you

To be successful in this role we expect you to

Required

• At least 5 years’ experience in construction management, project management and engineering / architecture
• Bachelor or master’s in civil engineering 
• Bachelor or master’s in architecture
• At least 3 years’ experience with people management 
• Proven experience directing and overseeing environmental and social risk management. 
• Experience of working with commercial and construction contracts 
• Excellent organisational and planning skills 
• Proven ability to work independently, with a clear understanding of risk escalation requirements. 
• Proven ability to propose creative solutions to challenges, and proven ability deliver results within a flexible and adaptive framework. 
• Successful experience working within culturally and politically diverse teams and institutions, in a fluid and dynamic environment. 
• Excellent written and verbal communication skills in French, including ability to engage diplomatically. 
• Construction experience in Djibouti an added advantage

In this position, you are expected to demonstrate DRC’ five core competencies: 

Striving for excellence: You focus on reaching results while ensuring an efficient process. 

Collaborating: You involve relevant parties and encourage feedback. 

Taking the lead: You take ownership and initiative while aiming for innovation. 

Communicating: You listen and speak effectively and honestly. 

Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to our values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

We offer

Contract length: 6 months

Band: Management F2

Designation of Duty Station: Djibouti Ville, Djibouti with regular (weekly) field visits to Ali Sabieh and Ali Addeh

Reporting to: Djibouti Country Director

Direct Reportees: Livelihood Officer, Support Services Team Leader, Construction companies, Local partners & Design & Supervision consultant.

Technical line manager: contracts (Project) Manager, Global Commercial Contract Advisor

Start date: 14th September 2025

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for employees on national/expatriate contracts; please refer to our website for more details.

Application process

All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered.

Closing date for applications: 31st August 2025

Early Applications highly recommended , applications will be reviewed on a rolling basis.

For more information about the Danish Refugee Council, please visit our website drc.ngo.

Danish Refugee Council is an equal opportunity employer. We are committed to creating an inclusive and positive work environment based on mutual respect for all employees. All applicants are considered for employment regardless of personal characteristics or attributes.

The Danish Refugee Council (DRC), one of the world’s leading NGOs, with a focus on responding to displacement, have been registered in Bangladesh since 2013. In 2017, in response to the Rohingya influx, DRC has been implementing integrated programmme which encompasses Economic Recovery, Site Management Support, Protection including Child Protection and GBV, Sheler/NFIs and Site Development, Disaster Preparedness and Response, Climate and environment in Rohingya camps, hosts and impacted communities.

POSITION PROFILE

DRC is seeking a highly qualified Protection Coordinator to lead and coordinate DRC’s overall protection activities in Bangladesh. DRC currently provides protection services for refugees and host communities in eight locations in Cox’s Bazar. Reporting to the Head of Programme for Bangladesh and Myanmar, the Protection Coordinator is responsible for leading Bangladesh country level protection analysis, strategy development and implementation, and has the overall technical responsibility for the Bangladesh Protection Programme to ensure quality programming and implementation. The coordinator will work closely with the protection team, and other coordinators and managers to provide evidence- and results-based integrated programming support. The role provides technical guidance on protection monitoring, case management, community-based protection, GBV programming, and protection advocacy. The coordinator will work with diverse teams, and external stakeholders such as UN agencies, I/NGOs and other partners, including representing DRC in relevant humanitarian coordination fora such as ISCG, Protection Sector (Cluster), sub-sectors, and Working Groups. The role contributes to programme development together with the Head of Programme (HoP), Area Manager, Programme Manager, Grants Manager and Protection Project Managers. The role will be part of the newly merged Bangladesh and Myanmar operation and will work closely with the Myanmar Protection Manager to identify synergies and learning opportunities.

DUTIES & RESPONSIBILITIES

Programme Strategy and Development

• Lead the contextual revision and roll out of the Bangladesh protection strategy, in consultation with the HoP and other team members.
• Lead the technical design and review of protection related concept notes, logical frameworks, budgets and full proposals in coordination with the HoP and area team.
• Map donor priorities within given sector and identify gaps and opportunities for protection programming.
• Lead on developing and strengthening methods and tools for protection analysis, including assessments and activity-based data collection, to inform evidence-based program design and implementation. 
• Propose innovative project design ideas and explore their feasibility. 
• Foster and ensure integration of Protection activities with other DRC sectors, particularly Economic Recovery.
• Maintain up-to-date knowledge and understanding of the evolving context in Bangladesh and the specific dynamics impacting the protection environment.
• Maintain close working relationships with DRC Regional and HQ counterparts to ensure that DRC Bangladesh programmatic priorities align with and respond to regional and global priorities. 

Programme Quality

• Ensure DRC’s protection programme in Bangladesh is relevant to the evolving context, in-line with global protection sector standards and DRC’s relevant guidance.
• Ensure protection programme quality and provide technical guidance/support to the protection team for timely protection deliverables, including ensuring quality monitoring, donor reporting, advocacy, policy notes and other protection reports.
• Ensure all Protection tools, SoPs and guidelines are regularly updated, provide sound and coordinated revision when needed, and ensure all relevant staff are trained and are implementing as per the standards.
• Provide oversight of technical aspects of protection staff’s work in ensuring quality implementation of protection activities, conducting regular missions to the service locations and engaging with teams on a regular basis.
• Develop strong collaborative approaches with all sector coordinators and managers to ensure that integrated, evidence based, relevant and agile programming is responsive to the needs of the displacement-affected people.
• Lead on the development, review, and inclusion of standards and guidance including KPIs related to gender, diversity, and inclusion as well as gender mainstreaming tools.
• Be the technical lead in a protection consortium, ensuring active coordination and collaboration and providing input to joint tools and reports.
• Review and finalise protection monitoring reports, and support teams with data processing and analysis.
• Strengthen protection data collection and management system, working closely with consortium partners, IM and MEAL ensuring all activities are appropriately monitored, evaluated and lessons shared.
• Act as the DRC Bangladesh focal point for PSEA, providing training and awareness raising, and be an active member of the PSEA network.
• Act as a reference point for other sectors’ colleagues for Protection Mainstreaming.
• Identify and assess potential local partners to work with in protection service delivery.

Representation and Advocacy

• Represent DRC in relevant coordination forums, including national-level protection cluster/sector, and technical groups, and provide high quality technical inputs to maintain DRC’s reputation as one of the leading protection actors in Bangladesh.
• As request by HoP, attend relevant donor meetings and respond to requests for information from external stakeholders and guide advocacy messaging on protection issues.
• Maintain up-to-date knowledge of protection issues and trends and share this information with donors, at coordination meetings, with all teams and senior management as appropriate.
• Support the advocacy coordinator with the development, implementation and monitoring of DRC’s advocacy priorities on protection.
• Provide high-quality analysis and lead the production of relevant analytical reports and policy/advocacy products.
• Identify opportunities for partnerships and develop collaborative relationships with local and national civil society actors towards achieving sustainable protection outcomes, in close collaboration with the Partnerships and Localisation Specialist.

Training and Capacity Building​

• Oversee the development of harmonised job descriptions and structures for protection teams and support recruitment of technical protection staff.
• Identify technical gaps and support capacity building for protection teams, and contribute to setting performance objectives and performance appraisals of Protection Managers and Specialists.
• Organise and facilitate capacity-building plans for protection staff and local partners based on identified needs, including project management.
• Provide trainings and updates to staff members on protection mainstreaming and PSEA.

Accountability​

• Ensure that DRC’s protection programming meets minimum standards, including on accountability to affected populations and is carried out in accordance with the Common Humanitarian Standards and Quality Management. 
• Ensure adherence to DRC’s Age, Gender, and Diversity policy and AGD programmatic minimum standards. 
• Ensure compliance with zero-tolerance to Sexual Exploitation and Abuse policy. 
• Ensure documentation and consolidation of success stories, in coordination with DRC’s communications specialist, which can be communicated externally and to ensure that DRC is able to articulate and document relevant best practice. 
• Ensure compliance with DRC guidelines and policies on HR, admin, finance, and supply chain in accordance with the Operational Handbook.  
• Perform other relevant tasks as requested by and in discussion with the Head of Programme.  

Safety​

• Comply with all global and location-specific safety rules, policies, and procedures. Report safety incidents, near-misses and other relevant information to the safety team as shall be briefed during onboarding. Failure to adhere to these is a disciplinary offence while it may also leave the position holder, their colleagues and DRC, at risk.

SKILLS AND EXPERIENCES

• A minimum of 5 years of relevant work experience, technical knowledge, and significant experience working in refugee contexts delivering protection services to affected populations
• Strong knowledge of global protection sector standards in DRC’s core specialisations (protection monitoring, GBV prevention and response, child protection, protection case management (adult/non-GBV), community-based protection, legal aid, psychosocial support);
• Experience with Protection Information Management Systems including an understanding of conducting data collection within case management and community engagement activities. Strong experience in protection data analysis.
• Proven experience in capacity strengthening and mentoring of staff; strong cultural sensitivity and experience working with persons from various backgrounds.
• Demonstrated ability to think strategically, plan and manage own time effectively, prioritise and meet deadlines.
• Demonstrated experience in team management, including previous experience in the direct line management of staff.
• Ability to multi- task and oversee interventions in different field locations concurrently.
• Solid experience in project cycle management, including proposal writing, budget management and donor reporting.
• Proven experience of capacity building and training, including preparation of materials and facilitation, particularly on the topics of human rights, protection mainstreaming, community-based protection, protection monitoring, age, gender and diversity mainstreaming, PSEA, protection information dissemination.
• Excellent English writing ability and verbal skills for project proposals, reports, and communications.
• Knowledge and previous experience in the Rohingya refugee response in Bangladesh is desirable.
• Sound knowledge and experience of ECHO, Danida, GAC, FCDO, DFAT funds management is an asset.

EDUCATIONAL QUALIFICATIONS

• University or graduate degree in Social Sciences, Development Studies, International Relations, Psychology, Social Work or other relevant fields.

LANGUAGES

• Full professional proficiency in English.  

ALL EMPLOYEES ARE EXPECTED TO DEMONSTRATE DRC FIVE CORE COMPETENCIES

• Striving for excellence: You focus on reaching results while ensuring an efficient process.
• Collaborating: You involve relevant parties and encourage feedback.
• Taking the lead: You take ownership and initiative while aiming for innovation.
• Communicating: You listen and speak effectively and honestly.
• Demonstrating integrity: You act in line with DRC’s vision and values.

POSITION DETAILS

• Type of contract: Expatriate or National
• Employment Band: G1 (non-management)
• Start date: As soon as possible
• Duty station: Cox’s Bazar
• Closing Date for Application: 30 August 2025

APPLICATION PROCESS

1. Applications must be submitted through the mentioned link on the page by clicking on Apply Button.   
2. All applicants must send a cover letter along with an updated CV (we encourage CV no longer than four pages) in English.
3. Mentioning three referees' details of your present supervisor and HR along with past employment’s supervisor with CV.

Note: Applications sent by email will not be considered. In addition, DRC doesn’t charge any fee for any of its recruitment process & believes in equal opportunity in employment regardless.

If you have questions, you can visit our FAQ page. 

For further information about the Danish Refugee Council, please consult our website: www.drc.ngo.

Gender Equality: DRC is committed to achieving gender parity in staffing at all levels. In light of this, female candidates are particularly encouraged to apply to bridge the gender gap. 

Equal Opportunities: DRC is an equal-opportunity employer. We value diversity and we are committed to creating an inclusive environment based on mutual respect for all employees. We do not discriminate on the basis of age, sex, disability status, religion, ethnic origin, colour, race, marital status, or other protected characteristics.   

Community Relationship Fundraiser

Hours: full-time 36.25 hours worked between the hours of 8am–6pm Mon-Fri (there is flexibility to adapt the working pattern to suit you)

Working pattern: Remote work with occasional travel as required. Applicants must be based in the UK.

Deadline for applications: 19th September 2025 (we reserve the right to close this vacancy early if we receive a high volume of applications)

Interviews to be conducted: Late September (interviews conducted remotely)

Start date in role: Late October / early November

Rare opportunity: Create lasting change with Brake, the renowned road safety charity.

Who we are: Brake has been supporting victims of road carnage since 1995, and we're on a mission to prevent future collisions. Every 20 minutes, someone is killed or seriously injured on our roads, impacting lives profoundly.

What we offer:

- A generous 35 days of annual leave (including bank holidays and 3-day end of year shutdown period, pro-rata for part-time working patterns)

- Annual leave entitlement increases to 37 days following 5 years of service

- Birthday day off

- Enhanced sick pay and compassionate leave

- Death in service benefit

- Pension

- Employee Assistance Programme

- Flexible working

- A rewarding role with purpose

- Be part of a skilled, friendly team with an engaged Board of Trustees 

Who you are: We're searching for a compassionate, and energised, self-starter with competent IT skills to work remotely and outstanding communication skills.

Job purpose:

Reporting to the Fundraising manager & team lead and in the Income Generation team, you will support and guide individuals who raise funds for Brake in our communities, helping them reach their goals and, in turn, raise essential funds for our cause. The Community Relationship Fundraiser plays a key role in developing and growing our community fundraising programme. You will be responsible for inspiring and supporting individuals and groups who undertake community fundraising on behalf of Brake.

You will be supporting Brake's work by increasing income generated from community fundraisers, including individuals, community groups, clubs and associations. Working together with teams across the organisation, you will contribute to a culture of innovation and collaboration to maximise the overall fundraising objectives. 

Make sure you take a look at the job description for further information.

Specifically seeking candidates with:

Essential

• Demonstrate a commitment to ongoing learning and development and to participate in any training relevant to the role and to advance your competencies 

• Previous experience of working successfully within a fundraising role & good knowledge of the charity sector 

• Proven experience of working to and achieving financial targets 

• Strong ability to innovate and drive income growth across different fundraising channels 

• Excellent attention to detail, experience of managing a busy workload, showing resilience, self-motivation, adaptability, working to tight deadlines and meeting your objectives successfully both as an individual and as part of a team 

• A good communicator, with the ability to converse sensitively and empathetically with members of the public, who may be going through current or recent emotional and challenging experiences 

• Good interpersonal and verbal communication skills, professional telephone manner. 

• Flexible, embraces change and development, and can work occasional evenings and weekends when necessary. 

• Proven strong experience of using IT software such as Microsoft Office (Word/Excel/PowerPoint), Outlook, Teams and databases to enhance and improve the delivery of your duties 

• Ability to work proactively and independently 

Desirable

• Ability to analyse data to identify trends and report on findings to support decision making processes 

• Experience of using a CRM database

• Knowledge and understanding of fundraising rules and regulations 

Join our mission: This role is critical in expanding our supporter base, increasing engagement, and maximising fundraising income, ultimately enabling the charity to achieve more.

About us: Brake is passionate about creating an inclusive workplace that values diversity. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We are proud to be a disability confident employer. We don’t want you to ‘fit’ our culture, we want you to enrich it. So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you.

Apply now: If you're up for a new challenge and have the skills, apply now. We'd like to get to know the real you through your application, not an AI version. If you do use AI to write your cover letter, please check it and make sure it reflects who you are.

Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at interview.

Join us today and be part of the solution! 

About the Role

Join MAP and help deliver exceptional care for our supporters.
Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. We deliver life-saving medical care and strengthen health systems for those worst affected by conflict, occupation, and displacement in the occupied Palestinian territory and Lebanon. We’re looking for an experienced and motivated Supporter Care Manager to lead our Supporter Care team. You’ll oversee our supporter care operations, ensuring every donor, fundraiser, and campaigner receives outstanding, empathetic service. You’ll also champion the voice of our supporters across MAP, ensuring their experiences shape our work.
 

What you’ll do:

• Lead and inspire our Supporter Care team (3 direct reports), fostering a supportive, high-performing environment.
• Oversee income and data processing, enquiry handling, and complaint management.
• Drive continuous improvements in systems, processes, and supporter experience.
• Monitor KPIs, report on performance, and implement service enhancements.
• Ensure compliance with GDPR, the Fundraising Code, and other relevant regulations.
• Collaborate with teams across MAP to deliver supporter-focused solutions.

About You

What we’re looking for:

• Proven experience leadership in a customer or supporter care function, ideally in a charity setting.
• Strong people management skills, with the ability to coach, motivate, and develop teams.
• Excellent communication skills and a genuine passion for delivering exceptional supporter experiences.
• Experience improving processes and meeting/exceeding service level agreements.
• Good understanding of compliance in a supporter care context (GDPR, the Fundraising Code, Direct Debits, Gift Aid).
• CRM experience (Microsoft Dynamics desirable).

Why work with us?
At MAP, you’ll join a locally-led, values-driven organisation making a tangible difference for the health and dignity of Palestinians. We offer a supportive team culture, opportunities for development, and the chance to play a key role in strengthening relationships with tens of thousands of people committed to our mission.

 KEY RESPONSIBILITIES 

Supporter Experience and Relationship Management 
- Lead MAP’s Supporter Care team to deliver a high-quality, empathetic and efficient 
service that underpins all income generating and engagement activities.
- Ensure consistent, engaging and supporter-centric communications across all channels 
(written, verbal and digital), supporting the team to continually improve interactions with 
supporters. 
- Be responsible for translating complex organisational and campaign information into 
clear and actionable briefs, messaging, scripts and training resources for the team. 
- Be an internal advocate for MAP’s supporters, ensuring their voices and experiences are 
heard across MAP’s teams. 
Team Leadership and Development 
- Inspire, coach and develop the Supporter Care team – creating a psychologically safe 
environment where the team can do their best work, learn and collaborate. 
- Line manage the Supporter Care and Database Assistants – set clear objectives and 
provide ongoing feedback, ensuring professional growth, satisfaction in their roles and 
supporting their wellbeing. 
- Proactively manage workloads, resources, and wellbeing within the team to deliver highquality service across varying activity and enquiry levels.
- Support the team in handling complex enquiries and complaints, leading by example in 
delivering exceptional supporter care and acting as the first point of escalation. 
Processes, reporting and systems improvement
- Be responsible for the delivery and continuous improvement of supporter care 
operations, ensuring KPIs and SLAs are met and ensuring that MAP has great 
interactions with every supporter who emails, calls or writes to us. 
- Regularly review, monitor and report on KPIs, including the speed and quality of 
interactions. Identify trends, opportunities and risks and be responsible for 
implementing timely and appropriate adjustments where necessary. 
- Be responsible for submitting complaint and feedback reports and information for 
quarterly reporting to the SMT and board. 
- Presenting quarterly reports more widely across MAP and proactively share feedback, 
complaints and compliments with relevant colleagues. 
- Adopt a culture of continuous improvement, leading and supporting the team to 
develop processes to better meet SLAs and supporter needs. 
- Maintain a working knowledge of MAP’s CRM (Microsoft Dynamics) and be able to 
troubleshoot non-technical issues and provide a high level of support and training to the team.                                     Cross-organisational collaboration 
- Work collaboratively to develop and deliver the supporter care programme, ensuring it is 
relevant, supporter-led and inspiring – with a key focus on deepening engagement with the cause, providing ease of interaction and supporter complaint management. 
- Build strong working relationships with key stakeholders to deliver cross-organisational objectives and supporter-focused solutions within agreed timelines.
- Collaborate on the development of FAQs and supporter messaging, highlighting supporter queries and concerns and collaborating with colleagues to develop appropriate and accurate responses.
- Manage relationships with relevant external stakeholders including MAPs fulfilment house, donation platform provider 
Compliance and risk management 
- Ensure MAP’s supporter care activities, and those of third-party suppliers, fully comply with relevant legislation and standards, including GDPR/ Data Protection, PECR, PCIDSS, Gift Aid and Fundraising Codes of Practice and Direct Debit Regulations. 
- Act as MAP’s operational lead for compliance in supporter care, keeping up to date with regulatory developments, sector initiatives and best practice. 
- Be responsible for MAPs adherence to BACs guidelines including paperless Direct Debits.
- Maintain robust processes for risk identification and escalation, safeguarding MAP’s reputation and supporter trust. 
General responsibilities 
- Support the delivery of MAP’s Fundraising Operations programme as required.
- Support the mission, ethos and values of MAP.
- Support and promote diversity and equality of opportunity in the workplace.
- Abide by organisational policies, codes of conduct and practices.
- Treat with confidentiality any personal, private or sensitive information about individual organisations, clients, or staff and MAP data.
- Stay up to date with fundraising and customer/supporter services approaches, techniques and best practice. 
PERSON SPECIFICATION 
EXPERIENCE
Essential
- Proven experience in a supporter or customer care leadership/supervisor role, with significant experience of delivering and improving customer service, including managing and prioritising conflicting strategic priorities. 
- Strong leadership skills with experience of line management, coaching and developing team members.
- Excellent communication skills, both written and verbal, with a high level of empathy and understanding. Plus the ability to adapt your communication style to different internal and external audiences. 
- Strong organisation and time management skills, with the ability to prioritise and delegate effectively. 
- Experience with setting and monitoring Service Level Agreements – both for internal teams and individuals as well as with external service providers. 
- Experience in improving team processes and implementing service enhancements which improve experience and the meeting/exceeding of SLAs
- Good understanding of GDPR/Data Protection, safeguarding and the Fundraising Code of Practice in a supporter care context. 
- Proficient in the use of CRM systems and supporter databases (experience with Microsoft Dynamics is Desirable). 
Desirable
- Experience working in a charity with a humanitarian, medical or campaigning focus. 
- Knowledge of payment processing and regular giving administration. 
- Experience of managing third party suppliers to deliver on Service Level Agreements.
- Intermediate level experience of MS Excel. 

PERSONAL ATTRIBUTES 
Essential 
- A passion for excellent customer service and a drive to improve supporter experience.
- Excellent interpersonal skills, with the ability to engage and collaborate effectively –including relationship building, influencing, negotiating and engaging. 
- A successful team leader who is able to manage and develop individuals so that they work together as a team to deliver on shared objectives. 
- An ability to apply awareness of diversity issues to all areas of work. 
- Ability to work independently and manage a team with minimal supervision – with a willingness to take a proactive approach in managing workload, taking accountability for tasks and balancing workload and wellbeing within your team. 
- Ability to communicate complex information with confidence and clarity. 
- Commitment to MAPs anti-discriminatory practice and equal opportunities. 
- Commitment to the aims, values and ethos of MAP – MAPs values are Solidarity, Integrity, Impact and Dignity. 
- Ability to work weekends and evenings on occasion in the case of emergencies. 

Note: we encourage all interested applicants to apply, even if they don’t meet all criteria within 
the person specification

Churches Conservation Trust (CCT) is the national charity caring for historic churches at risk. As the operator of the third largest heritage estate in charitable ownership in the UK, our 356 historic churches include examples of irreplaceable architecture, archaeology and art from 1,000 years of English history.

CCT has an international award-winning reputation in heritage conservation and regeneration. All churches in our care are listed, mostly Grade I and II*, and some are Scheduled Ancient Monuments.

Without our care, these buildings might have disappeared entirely. Instead, they are enjoyed as social, tourism, educational and cultural resources, kept open, in use, and living once again in the heart of their communities.

Overall job purpose

The future of CCT’s outstanding collection of historic churches depends on us supporting communities around our churches caring for, opening, using and raising money for them. The Lead Local Community Officer will play the prime role in ensuring that local people are engaged, recruited, trained and supported.

The Lead Local Community Officer will lead the regional team of Local Community Officers to support, recruit, liaise with and develop volunteer and community supporters to care, open, use and raise money for the CCT’s collection of historic churches.

They will head the Church Planning process for the region, ensuring every church maintains and develops their co-created Church Plan.

The closing date for receipt of applications is 9am on Friday 12th September 2025.

The interviews will take place in Northampton on Wednesday 24th September 2025. Please note that the interview date and location have been specifically chosen according to the availability of the panel.

 As part of our recruitment process, we undertake candidate psychometric testing, you will receive an email following your application submission asking you to complete a series of activities.

All successful applicants will be subject to a basic DBS, references and right to work checks.

We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.

Senior Grants Systems Specialist

The Clean Air Fund is looking to recruit a Senior Grants Systems Specialist to join their team in London or Johannesburg. This is an exciting opportunity to join a rapidly growing organisation whose mission is to use philanthropic grants to catalyse a reduction in air pollution.   

As a Grants Systems Specialist with Clean Air Fund you will play a pivotal role in designing, maintaining, and improving grant management systems and processes across Clean Air Fund. This is a systems-focused role, not a programmatic one, and will be instrumental in ensuring operational excellence in grant delivery. The post holder will act as a systems architect, leveraging platforms such as Microsoft Dynamics, AkoyaGo, and AI tools like Copilot to streamline workflows and enhance data integrity. 

To be successful in this role you will have the following skills an experience; 

• Proven experience managing grant operations in a systems-focused role.
• Skilled at balancing procedural improvements with technological enhancements, understanding when a solution should be process-driven versus technology-enabled.
• Strong proficiency in Microsoft Dynamics and grant management platforms (e.g., Akoyago, Fluxx).
• Experience in systems design, implementation, and optimisation.
• Experience of project management with an emphasis on strong follow-through from start to completion.
• Strong understanding of data management and compliance.
• Familiarity with AI tools, especially Microsoft Copilot, and their application in operational contexts.
• Effective verbal and written communicator with well-honed change management skills.
• Proficient in using the latest Microsoft 365 tools, comfortable with cloud-based platforms like Microsoft Teams and SharePoint, highly adaptable to new ways of working, and a good understanding of basic cyber security and data protection responsibilities.
• Experience of providing operational support in a fast-paced environment with an ability to work at pace, juggle competing demands effectively and manage own workload and priorities.
• Excellent attention to detail and comfortable working to high standards and as part of an ambitious, mission aligned environment.
• Systems thinker with a passion for operational excellence.
• Strong interpersonal and communication skills.
• Detail-oriented with a proactive approach to problem-solving.
• Comfortable working across teams, geographies, and cultures.
• Commitment to Clean Air Fund’s mission and values. 

For more information on this role, as well as the full person specification please see the job description

• Closing date – 2nd September 2025
• Salary – If in London £34,272- £50,871, if in South Africa ZAR 570,024- ZAR 926,289
• Type of employment- Permanent, full time role

As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, returning parents, carers or any other aspect which makes them unique. We particularly welcome applicants from under-represented groups  to apply and would encourage you to let us know if there are steps we can take to ensure that the recruitment process enables you to present yourself in a way that makes you comfortable. We are committed to ensuring the safety and protection of our employees from all forms of harm. 

Royal Economic Society (RES) is the professional membership body and learned society for the study and application of economics. The RES has been at the forefront of advancing economic knowledge globally since 1890 and has been foundational in building capability and excellence in the profession. With over 3,000 individual members worldwide and a dozen organizational members, we are one of the oldest economic associations in the world.  Increasingly we are focused on improving the public understanding of economics through engagement with schools and the wider public. Improving diversity, inclusion and professional conduct within the discipline is a key strategic priority of the Society. 

The Partnerships Manager will play a central role in helping the RES achieve its strategic goals by developing, building and sustaining partnerships to deliver external funding. The individual will manage existing relationships, identify opportunities, lead bid writing, develop compelling funding proposals, and build relationships with funders, partners, and philanthropic donors.

Key Responsibilities

Fundraising and bid development

• Identify and secure new sponsorship and partnerships opportunities to support existing RES activities
• Seek funding for new activities in line with the Society’s goals.
• Maintain and develop relationships with current and prospective partners including funding bodies, trusts and foundations, sponsors, major donors, corporates, universities and others.
• Write high-quality, persuasive funding bids and proposals, working with RES staff, trustees, and partner organisations.
• Develop cases for support, theory of change frameworks and budgets to underpin funding applications.
• Respond to calls for funding with tailored and timely applications that align with funder interests and the Society’s strategic priorities.
• Work closely with colleagues on the delivery of the funded activities, where appropriate overseeing these directly.
• Work closely with colleagues to identify priority initiatives that require external funding to proceed and maintain a clear pipeline of funding needs across the organisation.
• Develop and maintain RES group and institutional memberships.

Business Development and External Engagement

• Monitor trends in research funding, philanthropy, and corporate partnerships relevant to economics and learned societies.
• Horizon-scan and build a pipeline of future fundraising opportunities.
• Represent RES externally at funder meetings, networking events, and partnership development discussions.

Internal Collaboration and Capacity Building

• Work closely with colleagues shaping and costing funding proposals and ensure bid quality and compliance
• Provide guidance, training, and support to colleagues on funding opportunities, bid development, and funder expectations.
• Work with finance colleagues to ensure accurate invoicing, renewals, and financial forecasting.

Reporting

• Monitor performance against income and other targets and report regularly to the Chief Executive and Board.
• Prepare briefings, proposals and reports for Board and committee meetings.

Other

• Carry out any other tasks and responsibilities commensurate with the role and as reasonably requested.

Person Specification

Essential Skills

1. Proven experience of successful fundraising, bid writing or business development, preferably in a learned society, research organisation, professional body or in higher education.
2. Understanding of impact and outcomes-based funding models (e.g. theory of change), and how to align funding opportunities with organisational priorities.
3. Ability to support the development of budgets for funding bids and to track/report against income target.
4. Strong interpersonal and relationship management skills, with the ability to influence and negotiate.
5. Excellent written and verbal communication skills, including the ability to write persuasive funding bids, cases for support, and briefing materials.
6. Ability to work both independently and collaboratively in a small team environment.
7. Highly organised, able to manage multiple projects simultaneously and meet tight deadlines whilst maintaining quality.

Desired Skills

1. Familiarity with the research, higher education, or economics funding landscape.
2. Experience of working with a variety of funders, including trusts and foundations, research councils, corporates, or major donors.
3. Experience working with CRM systems (e.g. Salesforce or equivalent).
4. Understanding of how charitable governance interacts with fundraising, including experience supporting committees or preparing reports for Boards.

Application Process

Please send your CV along with a personal statement outlining how you meet each person specification point. Applications that have not linked the personal statement to the person specification points will not be considered.

Applications should be emailed to us by 9am Monday 8 September 2025. Late applications will not be considered. Interviews will take place week commencing 15 September 2025.

We are seeking a Ledger Clerk (maternity cover) to support the finance team at the Biochemical Society.

​The Ledger Clerk will be involved in all aspects of the accounting function under the daily supervision of the Finance Manager, including:

​Purchase ledger and expenses:

• Responsible for maintaining purchase ledger
• Coding and processing of supplier invoices
• Ensuring supplier invoices are approved and paid within agreed timeframe
• Preparing weekly payment runs (BACS, CHAPS, cheques and overseas)
• Assisting Processing of staff expense claims and credit card statements
• Reconciliation of supplier and staff statements
• Maintenance of supplier records
• Being the first point of contact for suppliers

Sales ledger and credit control:

• Assisting the Finance Manager with maintaining the sales ledger and revenue imports
• Bank/cash book maintenance
• Responsible for daily banking
• Assisting the Finance Manager with maintaining the petty cash

Other accounting and administration tasks:

• Responsible for maintaining the Finance email inbox
• To cover the Finance Manager in periods of absence

​Here is some information on our Benefits package.

Closing date: 1st September 2025.

Only shortlisted candidates will be contacted. “Please note that interviews will be virtual”.

For more information about the organisation, please visit our website.

Please send a CV and cover letter. It is important that you DO NOT include your Personal Information i.e. name and contact details in your CV or Cover Letter. This is because the Society is committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. We offer a range of family-friendly, inclusive employment policies to support staff from different backgrounds.

The Society takes the security of your data seriously. It has internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused, or disclosed, and is not accessed except by our employees in the proper performance of their duties.

Please note that due to limited resources, it is not possible for the Society to acknowledge receipt of applications. If you do not hear from us within two weeks of the closing date, please assume that your application has been unsuccessful on this occasion. 

“We are interested in every candidate who is eligible to work in the United Kingdom. However, we are not able to sponsor visas.”

Who are Guts UK Charity?

Guts UK Charity is committed to a world where digestive conditions are better understood, better treated and everyone who lives with one gets the support they need. Too many people are suffering or dying in silence or alone. They don’t know where to turn for information or support, diagnosis takes too long for many, and treatment can often come too late.​

We are the only UK charity that covers the entire digestive system. We raise vital awareness of digestive conditions, fund life-saving research, and provide patients and loved ones with expert information and support – we are informed by evidence and expertise, our community, and the patient voice.​ 

Our mission is simple: to improve the lives of millions of people affected by digestive conditions 

Overall Purpose of the Corporate Partnernersips and Philanthropy Manager

The Corporate Partnerships and Philanthropy Manager is an exciting new role, joining our small and expanding fundraising team.

This new role supports the delivery of our ambitious plans to develop and grow income from corporate partners including pharmaceuticals and major donors.  You will proactively lead on identifying, developing and delivering high and mid value partnerships. Utilising your excellent relationship management, you will think creatively and strategically to develop compelling proposals.

The role holder will work closely with the Senior Fundraising Manager and Chief Executive as we establish, develop, and retain these valued relationships.

Who we’re looking for?

Guts UK is looking for a dynamic and strategic Corporate Partnerships and Philanthropy Manager with a proven track record of securing high-value support from corporate partners and major donors.

You will be a highly experienced, corporate and/or philanthropy manager with well-developed relationship management skills, excited by the opportunity of shaping, developing and elevating these important supporters for the charity.

A committed and inspiring ambassador for Guts UK, you will also be a great team player who enjoys collaborating with colleagues to deliver a dynamic and innovative programme of donor cultivation and stewardship.

Location

We have offices on London and Huddersfield, both of which are easily accessible by public transport or road. We support hybrid working but attendance in the chosen office is required for a minimum of 1 day per week.

Please see the attached detail job pack for further information and how to apply. 

Strategy Manager

The Clean Air Fund is looking to recruit a Strategy Manager to join their team in London, Delhi or Accra. This is an exciting opportunity to join a rapidly growing organisation whose mission is to use philanthropic grants to catalyse a reduction in air pollution.   

The Strategy Manager is responsible for supporting the Senior Leadership Team in the shaping, reviewing and refining of CAF’s strategy at all levels. Specifically, the role will manage the development of CAF’s organisational strategy for 2027-2030 and work with CAF’s portfolio leads to develop and refresh CAF’s thematic and geographic portfolio-level strategies. Beyond strategy work, the role will also support the external engagement and thought leadership of the CEO as well as cross-organisational priorities. This role combines strategic thinking, research and analysis, communicating complex information simply, and effective project and stakeholder management. 

To be successful in this role you will have the following skills and experience; 

• Strategy development – experience managing rigorous strategy development processes grounded in evidence and with effective stakeholder engagement.
• Research and Analysis - able to research, synthesise and analyse complex information including political, scientific and financial.
• Great written and visual communication – including presentations, briefings, speeches.
• Relationship Management - established and builds effective relationships, often with senior stakeholders. Cultivates relationships over the long term.
• Results focused and supremely organized, great attention to detail and thorough.
• Strong interpersonal skills: the ability to easily build trust and rapport with colleagues and stakeholders, to operate seamlessly across Clean Air Fund.
• Proactive, takes initiative. Able to successfully work autonomously with a pragmatic and problem-solving approach, and knows when to check in. 
• Demonstrable alignment with CAF’s mission, values and goals.

For more information on this role, as well as the full person specification please see the job description

• Closing date – 2nd September 2025
• Salary depending on location as below
  • In London £55,518- £71,310
  • India INR 4,317,846- INR 5,546,199
  • In Ghana GHS 559,582- GHS 718,840
• Type of employment- Permanent, full time role 

As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, returning parents, carers or any other aspect which makes them unique. We particularly welcome applicants from under-represented groups  to apply and would encourage you to let us know if there are steps we can take to ensure that the recruitment process enables you to present yourself in a way that makes you comfortable. We are committed to ensuring the safety and protection of our employees from all forms of harm. 

Junior Copywriter

£26,325 – £28,142 per annum
5 days, 37.5 hours per week (minimum 40% office based, Wednesday is a mandatory office day)
Location: Witney, Oxfordshire

• Are you a committed Christian who is passionate about the persecuted church and the mission of Open Doors?
• Can you write compelling, thoughtful, creative copy?
• Are you inspired to use your writing talents to connect the persecuted church with Christians in the UK and Ireland?

Open Doors is a Christian charity that is looking to recruit active, practicing Christians to stand in the GAP (give, act, pray) on behalf of persecuted Christians worldwide. Every day, millions of Christians risk their lives to follow Jesus. In more than 70 countries, Open Doors supports them by supplying Bibles, providing emergency relief and helping persecuted believers stand strong for the long-term.

We’re looking for a Christian* Junior Copywriter to write and help coordinate creative, original and inspiring copy for a wide range of digital, print and audio-visual platforms. You will share stories from the persecuted church in different media, encouraging Open Doors supporters to respond with prayer, action and giving.

You will have the opportunity to use your God-given character and talents to contribute to the work of Open Doors and to work with integrity and with purpose. We offer a flexible role with a good work-life balance, huge job satisfaction and employee benefits. You will work with some inspirational people and there are plenty of opportunities to develop your career.

We welcome applications from candidates of different backgrounds. If you are a Christian* looking to make an impact and seeking a new challenge in 2025, we'd love to hear from you!

In accordance with the Christian ethos and values of the Boaz Trust, the Support Worker is responsible for providing support for people who have been refused asylum and living in Boaz accommodation:

• To provide practical and emotional support to people (primarily women) who have had their asylum claims refused, and who are living in Boaz accommodation. Supporting them from their initial point of contact through their 12 months with Boaz, until the time when they move on.
• To ensure that people accommodated by Boaz Trust have access to services enabling them to meet their basic needs as well as supporting them to access further health, legal and specialist services as appropriate.
• To provide housing Support in all of our properties for people who have been refused asylum (men and women). This will include cleaning and preparing rooms for new people to move into, facilitating monthly house meetings and supporting people to keep the houses in a good condition, and delivering monthly cleaning supplies to the houses.
• To play a supportive and collaborative role working alongside the wider staff team.

Royal Economic Society (RES) is the professional membership body and learned society for the study and application of economics. The RES has been at the forefront of advancing economic knowledge globally since 1890 and has been foundational in building capability and excellence in the profession. With over 3,000 individual members worldwide and a dozen organizational members, we are one of the oldest economic associations in the world.  Increasingly we are focused on improving the public understanding of economics through engagement with schools and the wider public. Improving diversity, inclusion and professional conduct within the discipline is a key strategic priority of the Society. 

Job Overview

The Senior Communications Manager is responsible for developing and delivering the Society’s communications strategy to enhance its visibility, influence, and engagement with key audiences. The role ensures that the Society’s voice is clear, consistent, inclusive, and aligned with its strategic aims across all channels—web, social media, email, press, and publications. The role combines planning and budgeting with hands-on communications activity.

Key Responsibilities

Strategic Communications

• Develop and implement an annual communications plan to support the Society’s strategic objectives, including member communication and marketing of the Society’s activities events and programmes.
• Work with the CEO, senior staff and officers to shape key messages and deliver campaigns that enhance the Society’s visibility and reputation.

Digital and Print Content

• Manage the Society’s website, ensuring it is current, accessible, user-friendly, and engaging.
• Oversee the production and distribution of newsletters, bulletins, blogs, and reports.
• Write, edit, and commission content for various audiences, including members, academics, policymakers, students, and the general public.

Social Media and Brand Management

• Manage the Society’s presence on social media (e.g. X/Twitter, LinkedIn, YouTube), creating engaging and timely content.
• Develop multimedia content (videos, infographics, animations) as needed.

Media and Public Relations

• Monitor performance against income and other targets and report regularly to the Chief Executive and Board.
• Prepare briefings, proposals and reports for Board and committee meetings.

Internal Support

• Provide communications advice and support to staff colleagues and committees across the organisation.
• Collaborate with staff colleagues to ensure clear and effective promotion of RES activities and outputs.
• Develop communication toolkits, templates, and training to support wider staff and volunteer contributions.

Other

• Carry out any other tasks and responsibilities commensurate with the role and as reasonably requested.

Person Specification

Essential Skills

1. Significant experience in a communications role, ideally within a professional body, academic institution, or non-profit organisation.
2. Excellent written and editorial skills, with the ability to produce compelling, accurate, and audience-appropriate content across different formats and channels.
3. Strong skills in managing digital platforms, including websites (e.g. WordPress), email marketing tools (e.g. Mailchimp), and social media (e.g. LinkedIn, X/Twitter, YouTube).
4. Proven ability to develop and implement communication plans, manage multiple projects simultaneously, and meet deadlines with minimal supervision.
5. Experience in applying and maintaining brand identity across a wide range of communications outputs.
6. Strong interpersonal and collaboration skills, including experience working with internal teams, senior leaders, and external stakeholders.
7. Ability to monitor performance metrics (e.g. website, social media) and adapt communications accordingly.

Desired Skills

1. Knowledge of economics or higher education landscape.
2. Understanding of learned societies, professional associations, or membership organisations.
3. Experience working with journalists or managing media relations.
4. Awareness of equality, diversity and inclusion issues and how to reflect them in communications content and practice.

Application Process

Please send your CV along with a personal statement outlining how you meet each person specification point. Applications that have not linked the personal statement to the person specification points will not be considered.

Applications should be emailed to us by 9am Monday 8 September 2025. Late applications will not be considered. Interviews will take place week commencing 15 September 2025.

Job Title: Advocate

Service: Coram Voice

Contract Type: Part Time, permanent

Hours: 10 hour per week

Salary: £6,864.57 per annum (FTE £24,026.00)

Location: Homebased with travel to Emersons Green, Bristol (must live within an hour of this location)

We are looking for a dedicated Children’s Advocate to join our team and visit a secure children’s home in South Gloucestershire, near Bristol, to represent and amplify the voices of young people aged 10 to 18 who are in secure care.

About Coram:

Coram is committed to improving the lives of the children and young people. We support children and young people from birth to independence, creating a change that lasts a lifetime.

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

About Coram Voice:

Coram Voice exists to enable and equip children and young people to hold the system to account, to challenge and support it to do its job properly and to uphold the rights of children and young people and empower them to actively participate in shaping their own lives.

Coram Voice strives for a society, which recognises, and willingly accepts, its responsibilities to children and young people, where the inequalities and discrimination they currently face have been eradicated. Where those children and young people are fully engaged in all decisions that are made about their lives. Where the views, needs and feelings that they express are at the core of those decisions.

Coram Voice is a national independent children’s charity established in 1975 and has grown to become one of the leading organisations for children and young people in the UK.

Coram Voice is a leading children’s rights organisation. We champion the rights of children. We get young voices heard in decisions that matter to them and work to improve the lives of children in care, care leavers and others who depend upon the help of the state.

Our Advocacy services offer direct support to children and young people in care, those in need, those in custody, care leavers, and those with mental health needs. Advocates across the country help ensure these young individuals have a voice in decisions about their lives. This support can be provided via a telephone helpline or through one-on-one advocacy, such as assisting a child at a review meeting or helping them file a complaint about their care. Coram Voice delivers visiting advocacy services to secure units nationwide, including Secure Training Centres, Juvenile Young Offender Institutions, psychiatric hospitals, residential special schools, and children’s homes.

About the Secure Unit:

The Secure Home accommodates up to 24 children, divided between two areas: 16 in the main home, which includes an educational unit, and a separate home for up to 8 young people. The children in this home require a secure placement for their protection and rehabilitation, and our role is to ensure that their rights are respected at every stage of their care.

About the Role:

As a Children’s Advocate, you will be an essential independent voice for the children in this secure home. You will regularly visit the home, meet with the children, and ensure their voices are heard in the decisions that affect their lives. Your advocacy will be pivotal in promoting their rights, safeguarding their well-being, and ensuring that their concerns and wishes are respected within the care planning process.

Key Responsibilities:

• Build trusting relationships with the children, creating an open and safe environment for them to voice their concerns.
• Conduct regular visits to the secure home to meet with the children, ensuring they feel safe and supported in expressing their views.
• Represent children’s interests ensuring their voices are heard in decisions about their care, treatment, and rehabilitation.
• Advocate for the Children's rights, ensuring they understand their entitlements and are fully informed about decisions affecting them.
• Collaborate with care staff, social workers, youth offending team workers and other professionals to ensure a holistic approach to safeguarding and supporting each young person, as directed by the wishes of the child.
• Ensure that safeguarding issues are identified and addressed in a timely and appropriate manner.

What we’re looking for:

• Proven experience in children advocacy, youth work, or social care, particularly with children and young people in residential, secure, or care settings.
• Knowledge of children’s rights, safeguarding practices, care and youth justice system.
• Strong communication and interpersonal skills, with the ability to engage children or young people from diverse backgrounds and support them in expressing their views.
• The ability to work independently and as part of a team.
• A commitment to ensuring that children’s voices are heard and that they are supported in making informed decisions about their lives.
• Empathy, professionalism, and a passion for making a positive difference in the lives of children and young people.

Why Join Us?

This is a fantastic opportunity to make a real and lasting difference in the lives of young people . As an independent advocate, you will have the chance to ensure that children & young people’s voices are always heard, that their rights are upheld, and that they are supported in making decisions about their future.

What you will receive

We wish to reward and recognise the valuable contributions our staff make to the organisation and offer an attractive benefits package to do so. Coram Voice benefits package includes a competitive salary, a matched pension scheme up to 5% of salary, generous leave entitlements of up to 25 days’ annual leave plus an additional 3 days paid leave between Christmas and New Year. A supportive work environment fostering a good work/home life balance and a suite of family friendly policies, which promote employee wellbeing.

You will get a genuine opportunity to make a difference every day.

Recruitment process:

Shortlisting will be undertaken by our Children’s Rights Managers. Successful candidates will then be invited for interview. The interview process comprises of a written exercise and a panel interview. Successful candidates will have a further one to one interview in accordance within Warner recommendations. Internal candidates will need to notify HR of their interest in the post and they will provide further information on the internal application process.

To apply for this role, please click on the 'apply now' button below to complete the application.

• We cannot accept CVs.
• When completing your application form, you need to address each point of the person specification and demonstrate how you meet it.
• Applications must be fully completed.
• If you are a current Coram Voice employee, you may submit a supporting statement only addressing the person specification requirements for the post.

Closing date: Monday 1st September 2025 at 12pm

Interview date: Friday 12th September 2025 

General consideration for applications:

• DBS checks: All posts are subject to an enhanced Disclosure and Barring check.
• Training: All successful candidates are required to complete our compulsory training programme which includes training in Advocacy (Being a Voice) Safeguarding and Diversity
• Conflict of interest: the independence of the service is important to Coram Voice. Prospective applicants need to raise any other potential conflicts of interest when initially contacting Coram Voice about this post.

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from, Asian, African, Caribbean and other minority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.