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National Council for Voluntary Organisations, NW1, London (Hybrid)
£29,983 - £34,298 per year
Posted 1 day ago
Closing in 3 days
Prospectus, Remote
£19.73 per hour + holiday (£36,004 salaried equivalent)
Posted 1 day ago
RCOG - Royal College of Obstetricians and Gynaecologists, Central London (Hybrid)
£32,295
Posted 2 days ago
RCOG - Royal College of Obstetricians and Gynaecologists, Central London (Hybrid)
£41,095
Posted 2 days ago
Closing in 6 days
Prospectus, Lewes, East Sussex (Hybrid)
£19.18 to £21.92 per hour plus holiday (£35,000 to £40,000 salaried equivalent)
Posted 2 days ago
Prospectus, London (On-site)
£75,000 - £80,000 per year dependent on experience
Posted 2 days ago
Closing in 3 days
Prospectus, London (Hybrid)
£27,000 per annum (FTE)
Posted 2 days ago
NCVO, Central London (Hybrid)
£29,983 per annum rising to £34,298 per annum if London based
Posted 5 days ago
NCVO, Central London (Hybrid)
£33,298 per annum, rising to £37,613 per annum if London based
Posted 5 days ago
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NW1, London (Hybrid)
£29,983 - £34,298 per year
Full-time
Permanent
Job description

About the role

Join NCVO as a Membership Assistant and play a key role in supporting the smooth daily running of our membership programme. As part of the Member Services team, you'll provide essential administrative and customer support, managing membership applications and renewals, maintaining accurate CRM records and responding to member enquiries across phone and email channels.

Alongside these core operations, you'll also support projects that help grow and diversify our membership community, contributing to initiatives that strengthen engagement across the voluntary sector.

Key responsibilities

  • Administer membership applications and renewals accurately and efficiently, and respond to member enquiries professionally via phone and email.
  • Maintain accurate CRM records to support reporting and insight.
  • Support membership development initiatives reaching new and diverse audiences, while collaborating with the Membership and Membership Development teams to support growth and retention goals.
  • Assist with membership financial processes, including invoicing, payments and refunds.

This is a great opportunity for someone who is organised, customer-focused and enjoys working with systems and data, while also contributing to wider membership development work.

Your background

  • Experience in administrative, membership or customer service roles.
  • Strong communication skills and a professional approach to customer support.
  • Excellent organisational skills and attention to detail.
  • Experience using Microsoft Office and CRM systems (Dynamics experience helpful).
  • Ability to manage multiple priorities in a busy team environment.
  • Collaborative and flexible approach to team objectives.

This role is an excellent opportunity to gain experience in membership operations and development while supporting NCVO’s vibrant community of member organisations and contributing to their ongoing engagement and growth.

About the team

Membership and Customer Services is a newly evolved team that exists to grow, connect and convene NCVO’s membership. The team acquires roughly 1,400 new members a year and offers care and support to retain 90% of its current 17K members.

We may close applications early if we receive a high volume of interest, so apply as soon as you can.

Organisation
National Council for Voluntary Organisations View profile Organisation type Registered Charity Company size 51 - 100
Posted on: 06 March 2026
Closing date: 20 March 2026 at 23:30
Tags: Administration, Customer Service, Care Management