Jobs

We have an exciting opportunity for someone to join our high performing Legacy Management Team as a Legacy Officer.

About the role

Legacies form a key source of income for the British Heart Foundation (BHF), raising around £100m a year for our life saving research. 

As a Legacy Officer, you’ll manage and protect this income, optimising the BHF’s income from gifts in Wills.

Joining a thriving team, you’ll be responsible for the day-to-day administration of legacies in accordance with the law, best practice and BHF’s processes and procedures. You'll manage your own caseload of largely residuary legacies. You will answer enquiries from solicitors and individuals in connection with bequests and assist in all matters relating to the department’s work.

About you
 
You'll either have experience in legacy management within the charities legacy sector; or be a Qualified private client Solicitor; or be a Qualified member of the Society of Trust and Estates Practitioners; or be a Qualified Chartered Legal Executive with experience of Wills and probate.

A self-starter with excellent communication skills, and strong interpersonal skills, you'll bring proven experience of working within private client / legacy management. You’ll have a high level of empathy able to develop strong relationships with colleagues and contacts.

With high levels of financial numeracy, previous experience working in a fast-paced environment, and excellent IT skills, you’ll also have excellent attention to detail with strong time management skills and the ability to prioritise your workload and deliver to deadlines.

Our ambition is to build, develop and empower a talented and diverse team. Join us at BHF and be part of a supportive environment where you can thrive both personally and professionally.

Working arrangements

This is a fixed term contract for 7 months covering family leave.

Whilst this role is advertised as full time (35 hours per week), we are also very open to considering the role on a part time basis of either 28 or 32 hours if preferred.

This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.

Belonging at BHF 

We celebrate and value the diversity of the communities we serve, recognising that embracing different perspectives and backgrounds strengthens our organisation and drives innovation. By fostering an inclusive environment where everyone feels respected and supported, we are better equipped to achieve our mission of helping people have a healthier heart for longer.

Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world where everyone has a healthier heart for longer.

Legacies are at the heart of what we do, providing around £100 million each year to fuel pioneering cardiovascular research. As our next Legacy Manager, you’ll be instrumental in safeguarding and maximising these vital funds, ensuring every gift leaves a lasting mark on the fight against heart disease.

Working with a collaborative team of Legacy Managers and reporting into the Head of Legacy Management, you’ll help shape strategy and drive innovation. You’ll manage a diverse, stimulating caseload, ensuring compliance with best practice and the law with confidence.  You’ll forge strong relationships across BHF and beyond, inspiring colleagues and future supporters with your technical knowledge and empathetic approach.

You’ll also lead and nurture two Assistant Legacy Officers and our Legacy Administrator, fostering a culture where every team member thrives. From time to time, you may be asked to step up for the Head of Legacy Management, showcasing your leadership and vision.

About you

We’re seeking a candidate with significant experience in legacy management within the charity sector, or a recognised professional qualification (Qualified private client Solicitor, Qualified member of the Society of Trust and Estates Practitioners, or Qualified Chartered Legal Executive with experience of Wills and probate).

You’ll have advanced knowledge of law and legacy administration. You will have experience in managing complex casework across Wills, probate, trusts, tax, estate management, and multi-jurisdictional processes.

You’ll be outstanding stakeholder manager, able to manage sensitive or contentious cases with empathy, engaging compassionately with families, executors, and stakeholders while protecting our reputation.

You will have:

• Demonstrated strategic thinking with a track record of delivering results, driving innovation, and optimising legacy income.
• Extensive experience in private client and legacy management, including mentoring and developing teams through best practice sharing.
• Resilient and adaptable approach, able to manage varied and demanding workloads while maintaining meticulous attention to detail in legal and financial matters.
• Excellent stakeholder engagement and relationship-building skills with supporters, solicitors, co-beneficiaries, and internal teams.
• Outstanding verbal and written communication, including clear presentation of complex issues and communicating BHF’s mission, and
• High financial numeracy, strong IT skills (Microsoft Office essential; First Class 4 desirable).

This is your chance to join a dynamic, supportive environment where your expertise is valued and your impact is tangible, to help build a world where everyone has a healthier heart for longer.

Working arrangements  

This is a 12-month fixed-term contract covering family leave.

Whilst this role is advertised as full time (35 hours per week), we are also very open to considering the role on a part time basis of either 28 or 32 hours if preferred.

This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause. 

About us 

Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world where everyone has a healthier heart for longer. 

Belonging at BHF 

We are committed to fostering a workplace where everyone feels valued and supported. Embracing different perspectives and backgrounds strengthens our organisation and empowers us to make a real difference together.

Do you want to help craft exceptional digital customer experiences that make a real impact on people's lives? Use your analytical expertise to translate complex data into seamless, smarter journeys for all, and help us create a world where every heart stays healthier for longer. 

About the Role 

As a Digital CX Analyst, you'll enhance our website and customer interactions by identifying successes, friction points, and user needs to turn data into actionable insights. 

You'll collaborate with Digital, Product, CRO, and Marketing teams to analyse customer behaviour, develop hypotheses, create measurement strategies, assess impacts, and prioritise changes for maximum benefit. 

Using quantitative and qualitative data such as journey analytics, funnel performance, and customer feedback you will help craft better digital products and support our experimentation programme. 

In addition to analysis, you'll help strengthen our data culture by improving data visibility & quality, solving tracking issues, developing accessible reports, and promoting best practices through coaching and knowledge sharing. 

About you 

You bring strong experience in analysing website customer behaviour and digital performance, with proven experience of using clickstream data to understand journeys, funnels, drop‑offs and content engagement. You’re confident working in Google Analytics 4 and have experience with tools like BigQuery, tagging/tracking platforms, session replay and customer‑feedback tools.

You will also bring: 

• Strong collaboration skills with the ability to shape analytical questions, define success measures and bring structure to open‑ended questions and messy datasets.
• Experience supporting experimentation from hypothesis design to test interpretation.
• Clear, accessible reporting skills, including good experience creating clear analysis outputs and self‑serve dashboards in Power BI, Looker or Tableau. 
• Excellent data‑storytelling ability, turning complex data into simple, compelling narratives for technical and non‑technical audiences 

Working arrangements ​

This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause. 

At British Heart Foundation (BHF) we are committed to supporting the 7.6 million people across the UK living with heart and circulatory conditions. This role plays a vital part in that mission by ensuring our online health information remains trusted, accessible and easy for people to use when they need it most. 

As our SEO & Health Content Specialist, you’ll refine and adapt existing health information for digital audiences, ensuring content is accurate, supportive, aligned with PIF TICK standards and grounded in user needs. Working closely with the Health Content Team, Digital teams and subject matter experts across BHF, you’ll create and publish high performing content that reflects best practice in content design, accessibility, language and formatting. 

Supporting the SEO Manager, you’ll help strengthen BHF’s search visibility, optimise content for organic performance and contribute to strategies that protect our trusted health information in an evolving generative AI landscape. You’ll also use insight, analytics and user research to continually improve user journeys, making it easier for people to quickly and confidently find the information they need. 

About you

As our ideal candidate, you’ll be an experienced digital content specialist with a strong background in creating or managing health information for online audiences. You bring proven expertise in content design principles, plain English and user centred thinking able to simplify complex medical information into clear, empathetic and accessible content that connects with diverse audiences. 

Additionally you'll have demonstrable experience applying SEO strategies to improve organic search performance, including keyword research, on page optimisation and structured formats and you’re confident using tools such as GA4, Google Search Console and SEMrush to inform decisions and track performance. 

You’ll have experience working with CMS platforms, digital publishing workflows and design tools such as Figma. You’ll be comfortable testing for accessibility, ensuring compliance with WCAG standards, and embedding inclusive language throughout your work. 

A collaborative team player, you’ll have experience working in cross functional environments, codesigning content with health specialists and building strong stakeholder relationships. You’ll be confident advising colleagues on SEO, content design or CMS best practice, and able to manage multiple deadlines while maintaining high standards of quality and accuracy. 

If you’re motivated by improving access to trusted health information and shaping content that supports people, we’d love to hear from you. 

Belonging at BHF  

We are committed to fostering a workplace where everyone feels valued and supported. Embracing different perspectives and backgrounds strengthens our organisation and empowers us to make a real difference together.   

To hear from our people, check out Belonging at BHF.  

Working arrangements  

Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world where everyone has a healthier heart for longer.  

This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.  

Benefits and development 

At BHF, we offer a comprehensive range of benefits designed to support our colleagues’ wellbeing and professional growth.   

To find out more about our benefits you can download the Benefits document at the bottom of this page or check out What we offer – Benefitsand Development pages.  

Interview process  

The interview process will consist of toe stages. First stage interviews will be held over MS Teams on w/c 02 March 2026. For those successful, there will be second stage interviews on w/c 09 March 2026
 

Are you ready to energise our corporate partnerships and create lasting impact? As our Senior Heart Health Manager - Corporate Partnerships, you'll be at the heart of BHF’s mission, driving health activity that inspires, engages, and delivers value to our corporate relationships.

About the role 

As our Senior Heart Health Manager - Corporate Partnerships, you’ll be at the centre of BHF’s mission, energising our corporate partnerships with engaging, impactful health activities throughout the relationship cycle. You’ll be audience centric to translate evidence and insight into inspiring health communications and hands-on experiences like CPR training and engaging prevention campaigns.

Your strategic leadership will shape creative, tailored health activity from start to finish, deepening trust and fuelling long-term commitment. By collaborating across BHF, you’ll ensure partners receive consistent, meaningful stewardship, accurate information, and exceptional experiences that grow reach, engagement, and income.

About You

As our ideal candidate, you are an experienced partnership manager, skilled in nurturing relationships and delivering meaningful stewardship. You have a successful record of leading impactful health initiatives and campaigns, using health insights in corporate, charity, health, or commercial settings. 

Ideally, you hold a health qualification or have equivalent expertise, with a good understanding of cardiovascular risk factors, prevention, and health improvement strategies. 

You are adept at turning evidence and insight into inspiring stories and campaigns that drive real change. As a credible and energetic influencer, you build buy-in with partners and senior stakeholders, ensuring every interaction is engaging and every message resonates with the partners audience. 

Collaboration is second nature to you. You work effectively across teams, driving progress. Your strategic approach balances health priorities and commercial needs, helping us achieve our vision of healthier hearts for longer.

Belonging at BHF  

We are committed to fostering a workplace where everyone feels valued and supported. Embracing different perspectives and backgrounds strengthens our organisation and empowers us to make a real difference together.  

To hear from our people, check out Belonging at BHF.   

Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world where everyone has a healthier heart for longer. 

Working arrangements  

This is a 12 -month fixed term contract.

This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This is a partner facing role and involves travel to partner sites across the UK.This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.  

Are you a dynamic and results-driven professional with a passion for retail management? We are seeking an experienced Area Manager to oversee (12 – 14) stores across West Midlands, Shropshire and North Wales.

If you thrive in a fast-paced environment, have excellent leadership skills, and a keen eye for business development, this role is for you!

This is a field based to role, therefore willingness to travel to various sites and a full UK driving licence is essential.

What does this role involve:

The Area Manager will work closely with the Regional Manager and fellow Area Managers of both facias to ensure BHF values are upheld, and our ambitious targets are met.

You will need your combined skills of strategic leadership, team management and operational excellence to succeed:

• Drive commercial awareness throughout your area to maximize sales and profit
• Maximise performance by leading diverse teams, ensuring everyone lives by and demonstrates our values
• Ensure commercial performance is maintained within your area

What we are looking for:

• Experience in retail management, preferably overseeing multiple stores.
• The ability to motivate and guide teams toward achieving goals.
• A strong understanding of retail operations, financial metrics, and market trends.
• Excellent verbal and written communication skills.
• A proactive approach to addressing challenges and finding solutions.
• The willingness to travel within the designated area.

What’s important to us?

At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online.

In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come.

Everything we do comes back to funding lifesaving research for all heart and circulatory conditions. We are more ambitious and determined than ever – because the cures and treatments we need are in sight. You could be part of getting us there sooner! 

Why join the BHF?

We have a strong culture of internal progression and will actively support you to develop your career.

Our generous staff benefits include:

• 38 days annual leave (plus the option to buy and sell leave)
• Holistic support leave of up to 10 additional days off each year
• Enhanced family policies (maternity, paternity and adoption leave)
• 25% staff discount
• Health cash plan (Dental, Optical, Therapies, etc)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10%
• Cycle to work scheme
• Discounts on gym memberships
• Discounts with a wide range of retailers

We are looking for a highly motivated Building Surveyor (MRICS, MCIOB) or significant demonstrable experience in retail building surveying with a successful track record in managing repair, refurbishment, and fit-out projects within an extensive property portfolio to join our team.

As our Regional Building Surveyor, you'll manage our Retail Division's property portfolio in the South East region, spanning 220+ leasehold shops and stores.

Your region will cover the South East, of England including parts of East Anglia, London and the home counties, Southampton and east along the coast.

You’ll deliver a full range of building surveying services, both reactive and planned maintenance, including:

• leading diverse projects, from essential repairs to rejuvenating refurbishments and exciting fit-outs
• managing contract and tender documentation
• fulfilling CDM duties, including being Principal Designer
• conducting Planned Preventative Maintenance inspections
• overseeing building maintenance
• performing acquisition and disposal surveys
• offering dilapidations advice
• building strong relationships with stakeholders

About you

To be successful in this role, you'll:

• possess a professional building/construction management qualification (MRICS, MCIOB) or significant demonstrable experience in retail building surveying
• have sound technical knowledge of all legislation relating to the fit-out and occupation of leasehold retail premises (Building Regulations, Planning, CDM, Fire Safety Order, Health & Safety, and Asbestos)
• be a highly effective team player with strong interpersonal, influencing, and decision-making skills. 
• have extensive experience in all key aspects of traditional building surveying disciplines, including:
  - acquisition and disposals surveys
  - health and safety
  - defects analysis 
  - maintenance inspections and management of remedial works
  - coordinating with stakeholders, including contractors and consultants
  - access audits 
  - building pathology
  - dilapidation's
  - fit-out design
  - contract administration

It would be advantageous if you have specific experience in developing and maintaining a large retail estate.

​Working arrangements

This is a field-based role working from home with travel throughout South East England, primarily your regional patch (as explained above), though periodically extending across the country. You will be required to live within the region.

Travel will be based on current project work and the need to visit various sites in project. You will be able to manage your diary accordingly to enable this. There will be overnight stays as required (on average, this would typically be 2 nights a month).

Belonging at BHF 

We are committed to fostering a workplace where everyone feels valued and supported. Embracing different perspectives and backgrounds strengthens our organisation and empowers us to make a real difference together. 

To hear from our people, check out Belonging at BHF.

Interview process

There will be a two stage interview process, via MS Teams.  

How to apply

It’s quick and easy to apply for a role at the BHF. Just click on the apply button below. All you’ll need is an up to date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria.

As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey.

Should you need any adjustments to the recruitment process, at either application or interview, please contact us.