Junior marketing and communications manager jobs
Are you an experienced administrator who is passionate about animal welfare?
We’re looking for an Individual Giving Coordinator, who will play a critical part in coordinating activity and supporting leadership across our Individual Giving directorate, which includes various fundraising teams.
What does this role do?
As Individual Giving Coordinator, you’ll:
- work closely with Heads of department across Individual Giving, regularly updating to key project plans and owning the administration of the full fundraising plan for the directorate,
- play an instrumental role in the smooth running of team events, from planning for conference to taking minutes and distributing actions at meetings,
- Prepare data for use across the directorate, including preparing regular and ad-hoc reports for internal and external audiences,
- collaborate with colleagues in internal communications to ensure the work of the directorate is shared with the rest of the organisation consistently.
Interviews for this role are provisionally scheduled for week commencing 15th December 2025 and will take place on Teams.
Could this be you?
To be successful in this role, you’ll need some experience providing administrative support to a team, preferably combined with a good understanding of fundraising. You’ll have excellent time management and organisational skills, as well as strong communication skills to interact with a variety of stakeholders. You’ll need some project management skills, with experience of coordinating multiple, competing priorities and working closely with leadership to move projects forward.
About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Reports to: Marketing Manager
Department: Communications and Marketing
Salary Range: up to £34,000 based on skills and experience.
Location: London Office
Contract: Fixed Term, Maternity Cover for up to one year, with an expected six month minimum period
Right to work in the UK is required, as sponsorship is not available for this role.
About RUSI
The Royal United Services Institute (RUSI) is the world’s oldest, and the UK’s leading, independent think tank engaged in cutting edge research in defence and security. Its mission is to inform, influence and enhance public debate on a safer and more stable world. RUSI is a research-led institute, producing independent, practical and innovative analysis to address today’s complex challenges.
About the role
This is a key role within the Communications team at RUSI, focused on collaborating with colleagues within the team and across the Institute to ensure all research outputs are effectively promoted across various channels. You will be the main communications point of contact for our seven research groups, requiring you to develop a deep understanding of our research portfolio and devise and manage plans to significantly increase the impact of RUSI’s research.
Key tasks
Providing cover for maternity leave, the role will include, but not be limited to:
- Serve as the primary point of coordination for the Communications team, streamlining communications and lines of effort between research and communications teams.
- Lead the management of the Communications team's forward planner. You'll coordinate with other supporting functions including Publications and Events to proactively capture upcoming content, and ensure this information is shared effectively.
- Lead the development and execution of communications plans for new research reports and activities, overseeing the entire project lifecycle.
- Manage the plans for upcoming publications by collaborating with the Head of Research Governance and Editorial Publications. Proactively schedule meetings with researchers at key points in the publication timeline.
- Oversee the logistical and administrative needs for research communication plans, including calendar management for key personnel, preparing post meeting materials, and overseeing project correspondence to ensure seamless communication.
- Coordinate with the publications team to set strategic release dates for publications, aligning with the institute's overall calendar and major events.
- Manage the publication of web content for various RUSI outputs, primarily podcasts by overseeing updates and maintenance to ensure accuracy, timeliness, and optimal performance.
- Support the Marketing Manager in the promotion of events across multiple channels, including drafting and scheduling email campaigns, reminders, and follow-ups, as well as contributing to wider promotional activity.
- Assist the Marketing Manager in coordinating with other teams to prepare newsletters and managing distribution to the appropriate mailing lists.
The above list of duties is not exhaustive; the post-holder will be required to undertake such duties that may reasonably be expected within the scope and grade of the role.
Person Specification
Essential skills and experience:
- Able to work independently and as part of a team, quickly forming effective relationships with colleagues and other teams. The role requires close coordination with our research, publications and events teams and within the communications function
- Ability to manage multiple projects simultaneously, track deadlines and coordinate activity across different teams.
- Ability to take complex topics and be creative in packaging them for different audiences, making them accessible to both experts and non-experts.
- Experience with CRM Systems: Familiarity with Customer Relationship Management (CRM) tools for managing contact databases and segmenting email audiences.
Desirable skills and experience:
- Direct experience working within a think tank, academic institution, or policy-focused NGO, ideally in a communications capacity, is a significant plus.
- Email Marketing Experience: Practical knowledge of using Email Service Providers (ESPs, e.g.: Mailchimp), for drafting, scheduling, and deploying email newsletters.
- Social media management and analytic tool experience: preferably Sprout.
- Basic Design Skills: Competence with design tools (e.g., Canva or Adobe Creative Suite) for creating basic visual assets like social media graphics, simple charts, or report covers.
Our expectations
We expect all staff to abide by and promote our RUSI’s Vision and Values
Benefits
- 25 days annual leave (rising with service)
- Generous pension contributions at 6% employer contribution,
- Access to 24/7 Employee Assistance Programme
- Access to free access to RUSI's world leading programme of events and conferences, research materials and library
- Discretionary closure days over Christmas
- Trained Mental Health First Aiders
- *Enhanced sick pay
- *Enhanced maternity and paternity leave
*Depending on length of service
Application Process
To apply, please click on the apply button and follow the instructions to submit:
- Your CV.
- Cover Letter, no longer than 1 page, explaining your interest in the role and any significant relevant skills and/or experience.
The closing date for applications is 23:59 on 30th November 2025.
Please DO NOT submit multiple applications for this vacancy. We no longer accept applications to our recruitment mailbox, applications received in our mailbox will not be processed.
Applications will be reviewed on a rolling basis, and the closing date brought forward if needed. Early application is encouraged. Only shortlisted candidates will be contacted.
Equal Opportunity and Values
At RUSI you will be appreciated and valued. Our stakeholders, transactions, and projects are international and diverse, so we work hard to create inclusive teams that support our efforts and each other. We are committed in promoting equality and diversity in our workforce and make it as diverse as the communities we serve. Our recruitment data helps us monitor the effectiveness of our recruitment practices in order that we can continue to improve on creating a more diverse workforce.
We’re aware that the questionnaire may not capture the rich complexities of our backgrounds and identities, so we apologise if these are not best described. Please note that this data will be kept confidential and separated from your job application. If you are uncomfortable sharing, choose "Prefer not to say" or skip the questions entirely.
About Shooting Star Children’s Hospices
We have an exciting opportunity for an experienced Events Manager to join our Care Team at Shooting Star Children’s Hospices.
Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or whose child has died. Rated ‘Outstanding’ by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.
Our Care Events Team provide an extensive programme of groups and events for the 800 life-limited children, their families and bereaved families. There are themed family events, social groups for siblings of different ages, pamper days for mums, counselling groups, bereavement café, memorial days and many festive events such as ice-skating at Hampton Court. Taking place at our hospices and in the communities we serve, there are 5-6 events each week, offering important opportunities for families to make memories together.
About the role
The Care Events Manager is responsible for the delivery and oversight of the annual programme of events. The Care Event Manager leads the Care Events Team, including an Events Assistant, Events Management Intern, Counsellor and care events volunteers, and working with family support workers, children’s therapists and counsellors to deliver an incredible programme of creative and inclusive experiences. The Care Events Manager works alongside the Lead Therapist and Lead Counsellor to ensure that family support at Shooting Star Children’s Hospices is everything the children and families need it to be.
At a weekly meeting, the team are made aware of children and family members who are struggling and think together about where they might benefit from the opportunity to spend time with others who share similar experiences or receive group therapy. Utilising professional events management skills, each event is planned meticulously to be a safe and inviting space. Providing this opportunity for families is integral to their mental wellbeing.
About you
This role requires an individual with professional events management experience, with a proven track record of executing high-profile and bespoke events. The individual should have skills in marketing, events administration and able to create events for families from diverse backgrounds. Excellent project management skills are required to keep the fast-paced programme on track, alongside diligence in health and safety. Leadership and management expertise enable the team to thrive, so that we can provide outstanding support to families. The Care Events Manager should be a compassionate and caring individual, sensitive to the needs of families at Shooting Star, with the emotional resilience to work with families who are experiencing grief and trauma. This is a unique opportunity for an events manager to utilise their skillset to make a huge difference to the families that we support.
Once or twice a month the Care Events Manager is expected to work on a Saturday or Sunday (time is given back during the week). The Care Events Manager will be working predominantly from either of our hospice sites (Guildford and Hampton) so they’re able to interact with the wider team. There may be one day a week when the Care Events Manager is able to work from home, however this isn’t every week.
Please see the attached job description for more information about this opportunity.
What we offer
In return you will receive a competitive salary along with a range of benefits, which include:
Pension scheme
• NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions
Annual leave
• 27 days plus Bank Holidays rising with length of service
• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service
Contractual benefits
• Generous sick pay scheme
• Enhanced maternity, adoption, and paternity leave pay
• Flexible working arrangements
• Death in service benefits
• Reimbursed professional membership fees
• Eye care
• Employee referral scheme
• Blue Light discount card
Health and wellbeing
• Employee Assistance Programme
• Occupational Health
• Mindfulness sessions
• Cycle to work scheme
• Mental Health First Aiders
• Nutritionally balanced meals at Christopher’s (free for employees) and free fruit at our Hampton site
Safeguarding
We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Also, we are committed to equal opportunities and consider all applicants to be in line with the Rehabilitation of Offenders Act 1974. Employment is subject to receipt of satisfactory references and a DBS check.
In addition, an enhanced disclosure will be required for this role. Our recruitment checks, induction and ongoing support and supervision reflect our commitment to safeguarding the families we support and consider all applicants in line with the Rehabilitation of Offender Act 1974.
Equality, diversity and inclusion
Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.
We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.
To apply please complete our online application and send a statement outlining how your skills and experience meets the criteria set out in the person specification.
The client requests no contact from agencies or media sales.
Are you passionate about seeing children come to know Jesus for themselves and grow in all he has for them? We’re looking for a Kids Pastor to join our team. This is a one-year, fixed-term contract based in the centre of Cambridge.
HT is a vibrant, evangelical, charismatic, Anglican church with a large and growing church family of all ages and stages. We are situated right at the centre of the city and perfectly placed to reach students and adults alike. Our vision is to see Cambridge reached and the world impacted with the good news and transforming power of the risen Lord Jesus.
Alongside the Senior Children’s Pastor and Children’s Pastor (Infants and Babies), you will be responsible for pastoring the children of HT in Years 3–6 and their families, bringing hands-on leadership to the wider team involved in HT Kids, and reaching out to children and families in Cambridge who don’t yet know Jesus. A major part of this role will be managing staff and volunteers to increase their confidence and fruitfulness as they work with children. You will be a leader of leaders, with a heart to invest in and facilitate the ministry of others.
The client requests no contact from agencies or media sales.
Join an amazing charity that makes a difference for the 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference.
We are committed to building a diverse and inclusive organisation that reflects the communities we serve. We actively encourage applications from individuals of all backgrounds, particularly those from underrepresented groups including people from ethnic minority backgrounds, LGBTQ+ individuals, and those with lived experience of conditions we represent. We believe that diversity strengthens our work and helps us better support our beneficiaries.
Main purpose of role
Responsible for managing and developing the charity’s social media presence to increase engagement, reach new audiences, and deliver an excellent supporter experience. You’ll lead on community management and content planning, ensuring our channels reflect our values, campaigns, and services.
You’ll work closely with the Digital Marketing Manager, wider Marketing and Communications team, and teams across the organisation to create integrated social media plans, support live event coverage, and coordinate organic content with paid and email activity.
About us:
Muscular Dystrophy UK is the charity bringing individuals, families and professionals together to fight muscle-wasting conditions. We bring together more than 60 rare and very rare progressive muscle-weakening and wasting conditions, affecting around 110,000 children and adults in the UK.
We recently launched our new 10 year strategy to transform the lives of people living with muscle wasting conditions. Our vision is clear, a world without limits for people with muscle wasting conditions, and we won’t stop until we achieve it.
Benefits:
We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, discount in high street shops and gym membership, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.
Location: Head Office, London, SE1 (with flexibility for homeworking with regular travel to Westminster)
Closing date: Thursday 27th November
Interview dates Thursday 4th and Friday 5th December
Please download the job description to see full role responsibilities
We connect a community of more than 110,000 people living with one of over 60 muscle wasting and weakening conditions and people around them.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About SEO London
SEO London is an education and training charity that advances social mobility by empowering exceptional students to secure roles within competitive industries.
We are a UK charity that unlocks potential and transforms careers. We empower students and young professionals from underrepresented backgrounds, bridging the gap between untapped talent and the world’s most competitive industries. Since 2000, our alumni have excelled in top global firms, proving that access and opportunity drive success.
OUR VISION
A society where everyone, regardless of background has equal opportunity to achieve long-term professional and personal success.
OUR MISSION
To prepare talented students from underrepresented backgrounds for career success through industry-specific education and training.
OUR VALUES
Ø Diversity: We value teamwork and champion diversity in all its forms, including diversity of thought.
Ø Innovation: We foster a culture of creativity and forward thinking. We continuously seek new ideas to support our service users while ensuring the meaningful engagement of our sponsors.
Ø Integrity: We act with integrity and communicate openly with all our stakeholders.
Ø Collaboration: We provide a collaborative and rewarding environment with continuous personal and professional development opportunities for all.
WHO WE SUPPORT
At SEO London, our mission is to support those who are most underrepresented in the industries we work with, particularly individuals from low socioeconomic backgrounds.
The Role
The role of a Senior Programme Coordinator is ensuring the smooth running of all programme related events and providing support services to Associate Fellows. This will include having a full understanding of all the SEO London programmes; understanding the relevant industry that the programme supports; how these fit into the SEO London organisation and using this knowledge to liaise with students, young professionals and client/partner firms to run, organise and market successful events.
In turn this role will be responsible for using data to run reports to show the impact of each programme. In coordination with the Programme Managers and other Senior Programme Coordinators, will make recommendations for possible changes and ideas to further support the student and young professional experience. The role will also ensure a seamless and professional level of customer care to all participants.
Responsibilities and Accountabilities
Programme Delivery and Logistics
· Responsibility for the scoping and delivery of key projects and events based on a strong understanding about the required outcomes from the partner firms and participants.
· Responsibility managing an end-to-end project, including managing to deadlines/time management/project mile-stones, along with resource planning and stakeholder as well as identifying and signing up volunteers, participants or partners for the events.
Participant Management and Marketing and Communication
· Responsible for finding and sourcing more participants via outreach lead, as well as having overall accountability for maintaining and developing strong participant relationships. Accountable for ensuring appropriate employability tools are delivered via the coordination teams.
· Responsible for using marketing techniques to adapt the relevant promotional outcomes needed for both participants and the sponsor firm, including being aware of the full range of channels available and to ensure that the marketing communications is targeted to the right audience, at the right time with the right message.
· The ability to create the right marketing and communication campaigns appropriate for the audience and to ensure it fit the purpose.
· As the main point of contact for the project, ensure that seamless communication is maintained for all key stakeholders (internally and externally) during the project lifecycle including logistics with the students and partner firms.
Participant Assessment and Selection
· Organise and conduct the recruitment, assessment and recommendation of candidates for junior talent opportunities.
· Manage SEO alumni relations to ensure mentoring and training provision for responsible programmes.
· Attendance at in-person and online events, working alongside the AIP team to ensure effective events,
Quality Assurance
· Responsible for reviewing each project or event at the end to identify further opportunities and ways to continue to deliver strong projects across the range of SEO London programme by using polls, surveys and evaluation methods.
· Responsible for ensuring all student, partner, event and volunteer information and feedback is captured accurately and timely in the CRM, as well as ensuring compliance with all the relevant process standards.
Person Specification
Skills and experience
We are looking for applicants who have some demonstrable experience in some of the following skills and will be willing to learn and develop others:
· Proven ability to manage projects efficiently and keep tasks and deliverables well organised
· Stakeholder management, preferably including professional corporate partners
· Having a keen interest and knowledge about the industries SEO London operates in, along with having a working knowledge of the student lifecycle (both school and University)
· Diversity and inclusion knowledge
· Strong understanding of employability skills required by participants to be job market ready
· Business writing skills
· Database experience and analysing data
· Microsoft (Outlook, Word, Excel, PowerPoint) - ability to create & edit documents in word, creating spreadsheets, tables & running and analysing pivot tables in excel; along with the ability to manage outlook and create PowerPoint slideshows. Ability to use Teams and Zoom to communicate and collaborate
· Demonstrable communication and listening skills
· Ability to collaborate and work as part of a team
· Empathic approach to working with others
Required qualifications
· University degree (any discipline)
What we offer?
· Annual Leave: 28 days + Bank Holidays.
· Enhanced Family Friendly Policy.
· Flexible working (2 days in the office) and a lovely office space by Borough Station.
· Benefits:
o Employee Assistance Programme
o And more…
Timeline:
Closing date for applications: 30th November
First and Second interview: TBC
We are on a mission to prepare students from underrepresented backgrounds for career success through industry-specific education and training



The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Supporter Stewardship Executive
Role Focus Areas
Supporter Stewardship | Data Management and Reporting | Prospecting
Details
Location: Hybrid - 1 day/week in London Bridge Office
Annual Salary: £26,963 pro rata
Hours: Part-time (21 hours a week)
Contract: Permanent (6 month probationary period)
Start Date: Early January
Reporting to: Head of Fundraising and Communications
Job Outline
Neuroblastoma UK are seeking a highly organised, responsible and proactive professional to support the team in delivering top tier stewardship to supporters and support income growth.
Someone who has excellent attention to detail, enjoys building relationships, and who always strives to ensure tasks are performed to the highest level, would thrive in this role.
Key Responsibilities
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Deliver warm supporter stewardship to fundraisers including making welcome calls, collating and posting out fundraising packs and attending fundraising events.
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Handle supporter enquiries via email and telephone
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Keep accurate data records of engagement, donations and fundraising
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Produce reports on supporter trends, and identify prospects to support growth
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Manage delivery of key challenge events including the London Marathon
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Own Fundraising Event Calendar - collaborating with Communications Officer on planning and drafting marketing
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Support the Senior Communications Officer and Head of Fundraising and Communications in the delivery of all fundraising and communications activations; including in-memory fundraising, legacy and lottery.
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Fulfill shop orders managing inventory and updating stock levels
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Any other duties that working in a small organisations requires
Person specification
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Highly personable with the ability to develop warm relationships
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Responsible and organised
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Excellent phone manner, including sensitivity towards issues such as illness and bereavement
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Excellent written communication skills
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Collaborative and willing to lend their support where most needed
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Commitment to our mission to find better treatment and a cure for children facing neuroblastoma
First interviews planned for w/c 8th December.
We fund research to find better treatments and ultimately a cure for neuroblastoma, and aggressive childhood cancer.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About Orbis UK
Orbis UK is an affiliate of Orbis International, an eye care charity that transforms lives through the prevention and treatment of avoidable blindness and visual impairment.
Over 1.1 billion people live with vision loss in the world today. Yet for a staggering 90% of these people, visual impairment is treatable or could have been prevented.
At Orbis we work to change this injustice by providing treatment to thousands of people each year, training new generations of eye health-workers, and leading cutting-edge scientific breakthroughs that restore sight. Our vision is a world where communities strive together in the fight to save sight, and no-one is needlessly blind.
Orbis UK (Orbis Charitable Trust) is a registered charity in the UK and raises income from funders across the UK, Europe and the Middle East, towards our global commitment to eliminate avoidable blindness. In 2024, the UK team raised £5.1m. These funds supported 18 projects across 8 countries. With these funds we delivered 9,908 training sessions for health workers, enabled 469,287 eye screenings, 37,378 treatments and delivered 2.5m doses of antibiotics to tackle trachoma.
Our ambition is to grow our income to £10 million per year within the next five years.
Overall purpose of the role
The Trusts and Foundations Officer role will be responsible for securing five-figure funding from Trusts and Foundations and management of existing donor relationships to ensure effective stewardship. The role will also manage small Trust mailings and provide wider support to the team by maintaining funder records in Raisers Edge, developing case for support and supporting internal reporting on Trust fundraising activity.
We’re looking for an experienced Trust Fundraiser who can drive forward our income growth from both our existing and new supporters with skills in researching Trusts, writing compelling funding proposals and reports and in particular growing the medium Trust fundraising programme.
There are four key areas of responsibility for the role:
i) Identifying and researching Trusts that have the ability to give at the five-figure level, maintaining a pipeline of planned applications.
ii) Preparing high quality, written applications and reports to funders.
iii) Reviewing and growing a small Trust mailing programme (under 10K)
iv) Provision of support to the team in Raisers Edge data management and internal reporting.
Full details of the job description are attached below.
Benefits of working for Orbis UK
Before completion of probation:
· Competitive Salary benchmarked annually
· Minimum 25 days holiday pro-rated increasing with length of service
· Life Assurance Policy (4 x salary)
· Employee Assistance Programme
· E-learning Courses
· Social Activities
· Flexi-time
· Free Sight Test
After completion of probation:
· Matched employer pension contribution up to a maximum of 10% of basic salary
· Interest free season ticket loan
· Cycle to work scheme
· Contribution to cost of new prescription glasses
· Possibility of an overseas project visit after 3 years’ service
Application and interviews
Closing Date: Friday, 5th December 2025
Interviews: W/C 8th December 2025
Start Date: January/February 2026
All applicants must have the legal right to live and work in the UK.
Orbis UK is an equal opportunities employer and welcomes applications from any suitably qualified persons. We operate an anonymised recruitment procedure so that no job applicant receives less favourable treatment either directly or indirectly, on the grounds of age, gender reassignment, being married or in a civil partnership, being pregnant or on maternity leave, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex and sexual orientation. This will ensure all applicants are assessed solely on the strength of their application and not be affected by unconscious bias or confirmation bias
Orbis UK acknowledges and recognises the disadvantages and barriers people from underrepresented and socially diverse groups face in the workforce. Orbis UK is committed to addressing this issue and we strongly encourage those from underrepresented and socially diverse groups (Black and Ethnic minorities, LGBTQ+ and candidates with disabilities) to apply.
Safeguarding: Orbis UK is committed to safeguarding and promoting the welfare of children and vulnerable adults and applicants must be willing to undergo safeguarding screening appropriate to the post, including checks with past employers and criminal records checks. Orbis UK is also a member of the Inter-Agency Misconduct Disclosure Scheme (MDS)
Application is via curriculum vitae and covering letter, detailing why you believe you are suitable for the position, referring to your experience and qualification.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Reporting to the Senior Supporter Care Manager, you will deliver excellent customer care to supporters and potential supporters of Operation Smile UK. As an integral part of the Supporter Care team, you will successfully support the Individual Giving programme and wider fundraising activities, providing support to ever-increasing income and supporter stewardship for the delivery of increasing levels of unrestricted income for Operation Smile UK.
Key Responsibilities
- Be the first point of contact for existing supporters and new supporters who respond to our fundraising activities by phone, email, letter or in person, letter, or email delivering outstanding supporter care
- Liaise with supporters in timely communication via email, phone, and mail, with excellent customer care
- Prioritise answering incoming phone calls and escalate any difficult situations/complaints to the Senior Supporter Care Manager
- Support processing incoming phone and postal donations
- Assist with banking and processing incoming/outgoing post
- Be responsible for thanking our supporters, including by letter, email and phone, dispatch of information and fundraising materials
- Enter and maintain accurate records on our Database
- Maintain and assist with all types of donation processing, administration and Database record amendments/records being kept up to date. This will include Gift Aid status and contact consent requests
- Assist with cancelling and amending all types of regular gifts and sending out appropriate letters
- Manage the removal process and consent process
- Assist with sending out problem payment letters
- Following up cancelled regular payments as part of the winback process
- Assist with handling material requests and recording actions on the Database
- Assist with any third-party agency supporter care requests
- Maintain sensitive information and records with appropriate confidentiality
- Play an active role in developing the supporter journey at Operation Smile UK, working with the Senior Supporter Care Manager and colleagues across Fundraising & Communications.
- Perform any other reasonable duties as requested by the Senior Supporter Care Manager
Please refer to the job description for a comprehensive list of tasks, responsibilities, and the required person specification.
Recruitment
We are actively interviewing for this role on a rolling basis as suitable applicants apply. If you're interested in this role, it is advisable to apply as soon as possible.
Disability Confident Committed Employer
We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.
At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.
If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).
Equality, Diversity & Inclusion
Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation.
We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Overview:
The Talent Set are delighted to be partnering with a leading educational organisation to recruit a Content Officer. This is an exciting opportunity for a creative and driven marketing professional to take ownership of content creation and social media management within a collaborative and inspiring environment.
Reporting to the Marketing Manager, the successful candidate will be responsible for developing engaging multimedia content that showcases the organisation’s mission and enhances its digital presence. You’ll work across written, visual, and video formats, collaborating with both internal teams and external agencies to deliver high-quality, on-brand materials.
Key Responsibilities:
- Develop and maintain a compelling content library, including photography, video, and written materials.
- Manage the organisation’s social media channels, including content creation, scheduling, engagement, and performance tracking.
- Collaborate with external partners such as videographers, photographers, and creative agencies to produce professional and engaging content.
- Ensure all communications are consistent with brand guidelines and accurately reflect the organisation’s values and objectives.
- Support the Marketing Manager in delivering integrated campaigns across digital and offline channels.
- Monitor social media trends, platform developments, and audience insights to continually improve content performance.
- Provide cover for the Marketing Manager when required, particularly in relation to content and social media operations.
- Contribute to wider marketing activities and support cross-departmental initiatives.
Person Specification:
- Proven experience in a content creation, social media, or digital marketing role.
- Strong portfolio demonstrating creative and strategic content production.
- Experience managing official social media accounts for a brand or organisation.
- Background working with external suppliers, such as photographers or videographers.
- Excellent copywriting, editing, and storytelling abilities.
- Confident using social media management tools and content creation software.
- Strong organisational and project management skills, with the ability to juggle multiple projects and deadlines.
- A proactive and imaginative individual with a genuine passion for the arts or education sectors.
- A strong communicator and collaborative team player.
- Excellent attention to detail and commitment to brand consistency.
- Adaptable, organised, and comfortable working in a fast-paced environment.
What’s on Offer:
- A full-time permanent role in a fast-paced environment and exciting organisation.
- A salary of £32,000 for the successful candidate, along with other benefits.
- An office-based role in a fantastic West London location.
How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity:
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Drive Growth. Build Partnerships. Empower Young People
Are you an ambitious, strategic leader with a passion for growth and innovation?
Do you thrive on developing partnerships that drive real social impact?
If so, this is a rare and exciting opportunity to join Young Enterprise (YE) as our first Director of Income and Development — a pivotal new leadership role shaping the future of our organisation.
Who We Are
We’re Young Enterprise, a national charity with a bold mission: to give every young person the opportunity to learn, to work, and to thrive.
For over 60 years, we’ve empowered more than 7 million young people with the skills, confidence, and enterprising mindset they need to succeed in life and work. Whether launching a student company, learning financial skills, or developing leadership and resilience, we help young people unlock their potential and build brighter futures.
We’re now entering a dynamic new chapter — and we’re looking for a confident, visionary leader to help us grow our income, strengthen partnerships, and expand our impact.
Why Join Us?
We’re proud of our people-first culture and the passionate, collaborative team behind our mission. Here’s what you can expect:
- A strategic, high-profile leadership role with the scope to shape national impact
- A creative, ambitious environment where new ideas are encouraged and celebrated
- Flexible hybrid working, generous holiday allowance, and wellbeing support
- A strong commitment to equity, inclusion, and belonging
- The opportunity to build and lead growth that changes young people’s lives
- Being part of the global Junior Achievement Network, with peers in 140 countries worldwide and the opportunity to develop partnerships with global/multi-country funders
About the Role
This is a key senior position within our organisation — ideal for a strategic thinker with entrepreneurial flair and the drive to deliver transformational results.
As Director of Income & Development, you’ll lead our income generation strategy, securing and diversifying funding across corporate partnerships, trusts and foundations, individual giving, and commercial ventures. You’ll be at the forefront of growing our resources and influence, ensuring we have the means to deliver our Transforming Futures Strategy.
You’ll:
- Develop and lead a forward-thinking income growth strategy, driving innovation and results
- Build new, high-value partnerships while nurturing long-term funder relationships
- Identify emerging opportunities and trends across the fundraising landscape
- Work closely with colleagues across programmes, impact, and operations to create fundable, evidence-led propositions
- Represent YE externally at senior levels, building visibility and credibility across sectors
It’s a role for someone who sees opportunity where others see challenge — and who can turn bold ideas into sustainable results.
You’ll Love This Job If You Are…
- An ambitious, strategic, results-driven leader with a track record of income growth
- A creative and entrepreneurial thinker, unafraid to innovate and challenge the status quo
- An exceptional relationship-builder, confident engaging at board and CEO level
- Experienced in securing six- and seven-figure partnerships across multiple income streams
- Skilled in translating data, insight, and impact into compelling investment cases
- Passionate about youth opportunity, education, and social impact
- Collaborative, resilient, and motivated by the power of teamwork and purpose
Key Responsibilities
Strategic Leadership & Growth
- Develop and deliver an ambitious income generation strategy to grow and diversify funding.
- Lead with innovation, aligning income strategy to YE’s Transforming Futures vision.
Partnership Development
- Build and sustain high-value partnerships with corporates, trusts, and individuals.
- Champion best-in-class relationship management and stewardship.
Innovation & Market Insight
- Identify new funding models, trends, and opportunities across sectors.
- Position YE as a thought leader in enterprise and financial education.
Collaboration & Alignment
- Work closely with programme and impact teams to create compelling, fundable propositions.
- Actively contribute to the Senior Leadership Team and Board-level discussions.
Performance & Compliance
- Lead financial forecasting and income reporting, ensuring compliance and transparency.
Keeping Young People Safe
We are deeply committed to safeguarding children and vulnerable adults. All successful applicants will undergo an enhanced DBS check before starting and will receive ongoing safeguarding training throughout their employment and be expected to uphold excellent safeguarding practice at all times.
How to Apply
If you’re ready to take on a strategic leadership role where your creativity, drive, and influence can transform young lives, we’d love to hear from you.
Please send your CV and instead of a traditional cover letter, please answer these three questions, using up to 250 words per answer. Please note, applications without answers to the three questions will not be considered. Interviews will be held either in person or via Teams, and may take place before the closing date. Applications must be received by 23:30 on 10 December 2025. First round interviews earmarked for 17 December 2025 at our office near Russell Square which will involve a presentation.
Questions (250 words max per answer)
1. Personal Contribution:
What are the top three strengths, skills, or experiences you bring to the Director of Income and Development role, and how will they help you grow Young Enterprise’s income, partnerships, and impact?
2. Vision and Ambition:
If appointed, what would you most want to achieve within your first 12 months in this role, and why are these priorities important to you and to Young Enterprise’s mission?
3. Motivation and Values:
Why does leading income generation and development at Young Enterprise matter to you personally? How does your motivation and approach align with our transforming Futures Strategy and our values of unlocking potential, one team, enterprising and resilient, and creating great impact?
Full details can be found in the Job Description.
At YE we are passionate and committed to keeping your data safe and secure. Full details can be found in the YE People’s Privacy Notice.
Lead Growth. Build Impact. Inspire Futures.
We empower young people to discover, develop and celebrate their skills and potential.
The client requests no contact from agencies or media sales.
Directorate: Marketing, Education, Events and Membership
Reports to: Education and Events Manager
Salary range:£ 26,521 - £33,456 per annum, depending on experience
Location: London – EC4Y 8EE (Hybrid - The Education team is office-based on an agreed day once a week, then a required one day each month for all staff)
Contract: Permanent, full-time (31.5 hours over 5 days)
Job Summary
The BSR education programme is a key benefit to members and the wider rheumatology community, providing updates on the essentials needed to deliver top-quality care for patients and ensuring professional development opportunities.
This role sits within the Education team who are responsible for delivering BSR’s educational activity. Working alongside the Head of Education, the Education & Events Manager, Event Executive (Education) and the Digital Events Manager, you will assist in the planning and delivery of a range of education courses, webinars, bursary schemes and digital learning activities. You will work with the team to support the work of our Education Committee, Trainee Committee and Digital Learning Board.
This is an exciting role for someone looking to get further hands-on experience in planning and executing a variety of educational events and activities and liaising with multiple stakeholders. It is a unique opportunity to be part of the team at the forefront of rheumatology education, making a tangible impact on the professional development of members and the broader rheumatology community.
Main Responsibilties
Event & Course Coordination
- Lead on course and webinar registration processes, including delegate bookings, communications, data management and reporting, and producing delegate materials.
- Support course logistics including venue sourcing and management, accommodation and travel, catering and AV.
- Support stakeholder management at education courses, including communications with patients, sponsors and event supporters.
- Occasional travel, including attendance and overnight stays at BSR courses, conferences and events.
Systems & Data Management
- Oversee the team’s CRM (Microsoft Dynamics) and registration systems, ensuring data integrity, implementing system enhancements, coordinating stakeholders, and carrying out testing.
Project Coordination
- Coordinate the rheumatology training webinar series, including topic development, speaker management and live delivery.
- Coordinate the education bursary programme, including promotion, application management and financial reconciliation.
- Coordinate Continuing Professional Development (CPD) accreditation of educational activities.
- Support the delivery of digital sponsorship and educational partnership opportunities.
Marketing & Communications
- Work with the Marketing and Communications team to create digital content to engage target audiences, including providing content for webpages, newsletters and delegate communications.
General Duties
- Manage the events inbox and education team enquiries, delivering excellent customer service and being the main point of contact for the team.
- Input into education budgets by monitoring progress against income and expenditure for owned projects.
- Support on reporting for and evaluation of all education activities and outputs, identifying impact and ways to improve.
- Support with BSR Committee liaison and logistics.
- Undertake any other reasonable duties as required by the Head of Education and the Education & Events Manager.
Please note: This role will require travel and overnight stays, for example at our in-person courses. As we are a small team you’ll have the opportunity to get involved in cross-departmental projects, lead or contribute to agile sprint working and support wider business needs. There are other opportunities to get involved with our staff forum or peer group meetings.
Person Specification
- Enthusiastic about all aspects of education and CPD, self-motivated, and eager to contribute to educational initiatives.
- Proven event planning or coordination experience (preferably within education and training, healthcare, or professional membership sectors).
- Experience of working on a variety of digital systems, including CRM, and quick to pick up new programs.
- Confidence to manage stakeholders at all levels and to deal with external contacts.
- Professional and personable when communicating with members, customers and volunteers.
- Confident time and project management skills as you’ll be working on various projects simultaneously.
- Ability to demonstrate use of initiative and innovation, to make positive improvements or efficiencies to how we deliver education.
Equity, Inclusion and Diversity statement
BSR is committed to encouraging inclusion, equity, and diversity in our workforce. We are actively trying to increase the diversity of our staff team. We try to reduce as many barriers as we can for those with a disability. We know that everyone is an individual, so please always tell us what we can do to support you.
We welcome approaches from individuals from underrepresented groups, including those from minoritised communities, and those with a disability, to better reflect the community we serve and help broaden our perspectives.
To champion the specialty, influencing change and building a thriving community of best practice.
The client requests no contact from agencies or media sales.
Lead. Inspire. Transform Futures Across Scotland
Are you a visionary leader who thrives on building influence, driving growth, and shaping strategy?
Do you believe every young person deserves the skills, confidence, and opportunities to build a brighter future?
If so, this is your chance to play a defining role in one of the UK’s most established youth charities — as Director for Scotland at Young Enterprise.
Who We Are
We’re Young Enterprise (YE) — a national charity with a bold mission: to give every young person the opportunity to learn, to work, and to thrive.
For more than 60 years, we’ve equipped over 7 million young people with the skills, confidence, and entrepreneurial mindset they need for life and work. Whether it’s running a student company, learning financial literacy, or discovering their potential, we’re here to help young people turn possibilities into reality.
Now, as we integrate Young Enterprise Scotland into our national organisation, we’re entering an exciting new era — one focused on growth, innovation, and deeper impact across Scotland.
Why Join Us?
At YE, we believe great work happens when people feel inspired, trusted, and supported. As part of our senior leadership team, you’ll enjoy:
- A values-driven culture where collaboration and creativity thrive
- The chance to shape national strategy and lead a new chapter for YE in Scotland
- Hybrid working with flexibility to suit your lifestyle
- Generous benefits including 7% pension, life assurance, and wellbeing support
- Opportunities to engage with leaders across business, education, and government
- The satisfaction of knowing your work helps thousands of young people build their futures
- Being part of the global Junior Achievement Network, with peers in 140 countries worldwide
About the role
This is a rare opportunity to make your mark at a pivotal moment in our story.
As Director for Scotland, you’ll lead Young Enterprise’s work north of the border — setting direction, shaping partnerships, and driving growth during a transformative period.
You’ll:
- Provide strategic leadership, aligning Scotland’s priorities with YE’s UK-wide mission
- Secure sustainable funding to enable long-term growth and innovation
- Strengthen YE’s presence and credibility in Scotland’s enterprise, education, and employability sectors
- Build powerful partnerships across government, business, and education
- Lead and support a talented Scottish team, nurturing collaboration and excellence
- Represent YE as a senior ambassador, championing young people’s potential across the nation
This role is both strategic and hands-on. You’ll be at the heart of national conversations on youth opportunity while ensuring our programmes deliver measurable impact for young people in every community we serve.
You’ll Love This Job If You Are…
- An ambitious, confident and credible leader with experience influencing at senior levels
- A natural relationship-builder who thrives on connecting people and ideas
- Skilled in income generation, partnership development, and stakeholder engagement
- Strategic yet practical — able to turn vision into results
- Energised by growth, transformation, and leading through change
- Passionate about youth empowerment, enterprise, and social mobility
- Collaborative and authentic — a leader who inspires trust and motivates teams
Key Responsibilities
Strategic Leadership & Growth
- Lead YE’s strategic direction in Scotland, ensuring alignment with the Transforming Futures strategy
- Build YE’s visibility, credibility, and influence within Scotland’s enterprise and education landscape
Income Generation & Partnerships
- Strengthen existing funder relationships and develop new funding opportunities
- Create compelling propositions that reflect Scotland’s priorities in education, employability, and enterprise
Stakeholder Engagement
- Represent YE at senior forums and networks across Scotland
- Lead the Scotland Advisory Group, harnessing its expertise and advocacy
Leadership & Culture
- Empower the Scotland team through strong leadership, collaboration, and shared purpose
- Foster an inclusive, positive, and high-performing culture
Impact & Performance
- Ensure delivery is evidence-led, measurable, and impactful for young people
- Report regularly to the CEO and Board on performance, impact, and growth
Keeping Young People Safe
We are deeply committed to safeguarding children and vulnerable adults. All successful applicants will undergo a PVG (Protection of Vulnerable Groups) check prior to starting and will receive ongoing safeguarding training throughout their employment and be expected to uphold excellent safeguarding practice at all times.
How to Apply
If you’re ready to lead the next chapter of Young Enterprise in Scotland — driving growth, influence, and opportunity for young people — we’d love to hear from you.
Please send your CV and instead of a traditional cover letter, please answer these three questions, using up to 250 words per answer. Please note that applications without the answers to the three questions will not be considered. Applications must be received by 23:30 on 27 November 2025. Interviews will be held either in person, we have earmarked interviews on 3 and 4 December 2025 in Glasgow with Sarah Porretta, CEO. Successful candidates will be notified by COB 1 December 2025.
Questions (250 words max per answer)
1. Personal Contribution:
What are the top three strengths, skills, or experiences you bring to the Director for Scotland role, and how will they help you make an impact at Young Enterprise?
2. Vision and Ambition:
If appointed, what would you most want to achieve within your first 12 months in the role, and why are these priorities important to you and to Young Enterprise?
3. Motivation and Values:
Why does leading Young Enterprise in Scotland matter to you personally? How does your motivation and approach align with our mission and ambition for YE in Scotland?
Full details can be found in the Job Description.
At YE we are passionate and committed to keeping your data safe and secure. Full details can be found in the YE People’s Privacy Notice.
Join Us. Lead the Change. Shape the Future.
We empower young people to discover, develop and celebrate their skills and potential.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Role Description
The Funding and Insights Officer supports the Head of Funding and Partnerships (HFP) in delivering HACT’s fundraising and income generation objectives in line with the organisation’s business strategy. This role focuses on identifying new business and funding opportunities, conducting market, sector and competitor research, and generating actionable insights to support HACT’s marketing, customer engagement, and income generation strategies.
The postholder will play a key role in shaping HACT’s understanding of the external environment, including trends in housing, social impact, and innovation. Reporting to the HFP, they will contribute to fundraising applications to trusts, foundations, and corporates, support the services team in developing compelling and proposals for HACT’s research and consultancy work, and carry out desk-based market research to inform the activities of the marketing and customer teams.
The role requires excellent communication skills, strong attention to detail, and the ability to manage multiple tasks while prioritising effectively to meet deadlines.
Responsibilities
Key responsibilities include:
- Conduct market, sector and competitor research to identify trends, opportunities, and risks relevant to HACT’s programmes and services
- Produce intelligence reports and briefings to inform marketing campaigns, customer outreach, and strategic planning
- Identify and assess potential funders, partners, and clients aligned with HACT’s mission and services
- Support the HFP in preparing proposals, funding applications, and sponsorship pitches
- Support the HFP to produce compelling performance and evaluation reports for funders and other donors
- Maintain and update a bank of proposal templates and sector insights
- Support the services team in the development of professionally written proposals
- Collaborate with marketing and customer teams to target organisations and contacts for campaigns
- Use CRM systems to track business development activities, monitor proposal and funding application progress, and report key metrics
- Maintain accurate records of engagement, income, and pipeline development
Required skills
Essential skills and experience
- Experience securing new funding opportunities or partnerships (commercial or charitable)
- Strong written communication skills with the ability to produce persuasive content
- Proficient in using research tools and databases (e.g. Charity Commission, Companies House)
- Ability to synthesise complex information into actionable insights
- Strong relationship-building and collaboration skills across teams
- Excellent time management and prioritisation
Desirable skills and experience
- Experience of measuring and reporting on project impacts
- Familiarity with CRM systems and data tracking
- Understanding of marketing and customer engagement strategies
- Knowledge of the UK social housing sector either professionally or through lived experience
Job accountabilities
- Support the HFP in delivering strategic growth and income targets
- Maintain a pipeline of opportunities and sector intelligence
- Collaborate across teams to ensure alignment of business development activities
- Produce high-quality proposals and insights that support HACT’s professional services, customer and marketing teams
- Actively model HACT’s values and behaviours by consistently demonstrating collaborative, supportive and respectful working with internal and external stakeholders and contribute to an inclusive and respectful culture
Employees are also expected to be flexible in undertaking the duties and responsibilities attached to their post and may be asked to perform other duties that are consistent with the grade, responsibilities, and typical scope of the role. Any additional tasks should remain appropriate to the nature of the post and not extend into unrelated functions or specialisms.
All employees are expected to work in accordance with the organisation’s values and behavioural standards, which include being supportive, transparent, respectful, kind, honest, and collaborative. This means fostering a culture of empathy, openness, integrity, and teamwork in all interactions, and contributing positively to the organisation’s mission and strategic objectives.
This position is currently based remotely with the occasional day in the London office and travel to UK based events as required.
About HACT
Innovation. Collaboration. Insights.
It’s what we’ve always done.
As the charity of the social housing sector, these are the core values that have driven the transformation and development of housing providers for over 60 years.
We believe the provision of housing is about more than just bricks and mortar – it’s about enhancing peoples’ lives.
By partnering with organisations across the housing sector, we drive value for residents and communities through insight-led products and services which encourage innovation and foster collaboration.
To apply for this role, please share your CV with a one-page cover letter setting out why this role appeals to you and how your skillls and experience meet the key skills points in the job description.
Interviews expected to take place the week commencing the 8th December.
To apply for this role, please share your CV with a one-page cover letter setting out why this role appeals to you and how your skills and experience meet the key skills points in the job description.
To support the social housing sector to unlock the full potential of its social purpose, for the benefit of residents & local communities
The client requests no contact from agencies or media sales.
Legacy Group Consulting LTD are recruiting on behalf of Solar Aid for a Supporter Care Officer;
Location: North East London
Contract: Full Time, Permanent – 37.5 hours
Salary: £27,900pa to £29,700pa – depending on experience
Closing Date: Wednesday 26th November
Why this role matters
We are working with an amazing, international charity – Solar Aid where their mission is to light up every home, school and clinic in Sub – Saharan Africa by 2030, using safe, clean, solar power to recruit someone fantastic for this role.
This role isn’t just about tasks and responsibilities, it’s about joining a team where your voice is valued, your growth is supported, and your work genuinely makes a difference.
What you’ll be doing
As the Supporter Care Officer, you'll be part of wider fundraising team, reporting to brilliant Supporter Care Manager – a small but might team. You’ll be at the heart of helping deliver outstanding supporter care experience, assisting the smooth running of fundraising operations and smooth handling of non-supporter communications.
Your key responsibilities will include:
- Making sure every supporter feels heard, valued, and appreciated
- Managing donation processes and supporter communications with care and efficiency
- Supporting the team with admin tasks that keep everything running smoothly
- Working closely with colleagues across teams to create a brilliant supporter experience
- Develop and refresh supporter journeys across engagement channels, working with Engagement and Digital teams
- Review and refresh “thank you” materials, communications and processes.
- Respond to supporter enquiries received by phone and email, acting as a first point of contact for supporters.
- Contribute to the integrity of the database by amending supporter details as necessary and recognising areas for improvement to support the Supporter Experience Manager with maintenance of the CRM.
What you’ll bring
We’re not looking for someone who ticks every box - we’re looking for someone who’s curious, committed, and ready to learn. If you’ve got the following, we’d love to hear from you:
- Experience in customer service, supporter care, or a similar rolerking knowledge of online fundraising
- Strong communication skills and a real empathy for people
- Good working knowledge of online fundraising
- Comfortable using databases, emails, and admin systems – they use Salesforce – if you have experience of this, would be advantageous
- A positive attitude and a willingness to pitch in
What’s in it for you
The chance to be part of an organisation that’s making tangible impact
- Supportive, inclusive team culture
- A working environment where new ideas and testing new things is strongly encouraged.
- Hybrid/flexible working options
- Opportunities for training, learning and growth
- 7% employer pension contribution
- 25 days’ annual leave
How to apply
If this sounds like your kind of role, we’d love to hear from you.
You can apply by sending your CV and a short cover note to Seema Choudhury at Legacy Group Consultancy LTD
If you are shortlisted for interview stage (it will be a 2 stage interview process – one informal chat online and one formal interview at the London office with an interview panel. Interview dates to be confirmed)
A note on equity
We actively encourage applications from people with backgrounds that are underrepresented in the charity sector. If you need any adjustments to take part in the recruitment process, please don’t hesitate to ask - we’re here to make this accessible to everyone.
Let's build your legacy together





