Key worker jobs in chiswick, greater london

Service Charge Analyst

£43,000 | East London | Hybrid (2 days in office)
Gateway Housing Association

Robertson Bell are pleased to be exclusively partnering with Gateway Housing Association in their search for a Service Charge Analyst to join their close-knit, dynamic team on a permanent basis. Gateway are uniquely the largest Sheltered Housing provider in Tower Hamlets and were the first registered provider of older persons shared ownership in the borough. They are particularly proud of their new build properties for leasehold, shared ownership and direct sale, which are low-density and high-quality.

They are seeking an organised, diligent Service Charge professional to support on the technical side of the Service Charge lifecycle and improve processes within the department. You will work closely with budget holders, enabling data-led decision-making and supporting donor and committee reporting. As a key member of a small, collaborative team, you will be hands-on managing a mix of transactional and more advanced duties, proactive in ensuring the key points in the yearly Service Charge cycle run smoothly.

Role Responsibilities:

• Undertake assigned processing, accounting, monitoring, control and review of service charge income and costs on a periodic basis.
• Review service charge income and costs monthly to ensure they have been charged to the correct scheme and fully investigate and resolve any principal variances and anomalies identified (e.g., miscoding’s, duplications).
• Prepare periodic reconciliations of service charge income and costs on a scheme/block level and with the preparation of annual service charge estimates and actuals processes for all tenures.
• Resolve service charge queries from internal and external customers.
• Complete assigned elements of strategic delivery projects across the organization, particularly relating to service charge specific projects.
• Ensure consistent apportionment and allocation of scheme costs in mixed tenure blocks and other complex schemes and regular monitoring, control and analysis of such costs.
• Implement and embed key service charge systems and processes as part of the organisation wide service charge improvement project.

Person Specification:

• Experience in service charge computation, accounting and analysis, including preparation of service charge budgets, estimates and actuals
• Robust understanding of residential service charge management, including current legislative requirements and sector best practice
• Strong organisational skills, able to control and deliver a range of tasks to strict deadlines
• Social housing experience.
• Experience of working with third parties, the wider community, and other external partners including managing agents

This is a hybrid position based out of Mile End. The closing date for applications is on the 15^th July with first stage interviews taking place the week commencing the 21^st July.

Applications will be under continuous review before then so please don’t delay in submitting your CV for consideration!

About Rekindle

Rekindle exists to create fierce critical thinkers who believe in themselves, question inherited truths, and learn in joyful, creative ways. We do this by developing a youth-led supplementary school provision which nurtures and supports working class young people (aged 11 - 14) who have faced numerous challenges on their education journey but still have a passion to learn and achieve their aspirations.

Our primary focus is to design an approach that offers support, connection, hope, and aspiration — one that pushes young people to believe they can be more, while first laying strong foundations of trust. We recognise that their knowledge and ideas are central to shaping this provision. Our approach is rooted in what young people care about, creating space for meaningful conversations with young adults and adults who can act as mentors. This is not an ordinary school or educational establishment. Our board of trustees — many aged 18 to 30 — have shaped the vision, created the previous curriculum, and will remain at the heart of the process every step of the way.

Role purpose

To make this vision a reality we’re looking for a Youth Team Manager to join our team in Tulse Hill, London, on an initial 12 month basis. This is a fantastic opportunity to have a positive impact with an organisation by running creative critical thinking sessions with our young people. The main priorities will be as follows:

1. Effective delivery of REKINDLE’s curriculum – Ensure that sessions are engaging, accessible, and aligned with the Snap and Four C’s framework, using strategies that foster critical thinking and independent learning.
2. Building meaningful relationships with young people – Develop strong, trusting connections to support their personal and academic growth, ensuring an inclusive and supportive learning environment.
3. Safeguarding and wellbeing – Maintain a safe space for all participants by adhering to safeguarding policies, identifying risks, and promoting well-being.
4. Collaboration and continuous improvement – Work closely with colleagues and external partners to enhance programme impact, contributing to ongoing development and evaluation.

Key Responsibilities (summary):

• Plan and deliver sessions that align with our curriculum and values.

• Support individual and group learning through creative teaching strategies.

• Promote youth voice, confidence, and critical dialogue.

• Maintain safeguarding standards and respond to wellbeing concerns.

• Work with local partners to expand opportunities.

• Contribute to the programme’s continuous improvement.

Person Specification (essential):

• Relevant qualifications or equivalent experience (including lived experience).

• At least 2 years’ experience managing work with working-class young people or those facing social marginalisation.

• Passion for education as a tool for social change.

• Understanding of safeguarding practices.

• Experience planning structured, youth-focused activities.

• Ability to build strong relationships and think critically.

• Strong communication and interpersonal skills.

• Experience with evaluation and research.

• First Aid/Safeguarding training (or willingness to obtain).

• Mostly onsite availability, with occasional remote working.

How to Apply

If you're interested, please refer to the full job description PDF for detailed information on the role, person specification, and application instructions.

Prospectus is delighted to be partnering with a hospitality charity for the recruitment of a Marketing Executive on a full-time, permanent basis. The role offers flexible hybrid working, with time split between home and the charity’s Farringdon office.

The organisation is the hospitality industry’s benevolent charity, dedicated to supporting workers facing hardship. The charity assists those struggling with financial, physical, or mental health challenges in a fast-paced and demanding industry. Following its most successful fundraising year to date, this is an exciting opportunity to be part of a growing and ambitious team making a tangible impact.

The Marketing Executive will play a key role in delivering impactful marketing campaigns, supporting fundraising initiatives, and driving engagement with the charity’s Employee Assistance Programme (EAP). Responsibilities include content creation, social media strategy, campaign execution, and maintaining brand consistency across all marketing materials. The successful candidate will craft compelling messaging, develop case studies, and collaborate with corporate partners to enhance the charity’s brand and outreach. Additionally, they will support high-profile fundraising events, oversee the marketing of the award-winning Invisible Chips initiative, and help grow the EAP’s reach.

The ideal candidate will have experience in marketing and communications, ideally within the charity sector. They will possess excellent writing and storytelling skills, digital marketing expertise, and the ability to manage multiple projects effectively. Strong stakeholder management, an understanding of fundraising communications, and proficiency in social media strategy are also highly desirable.

If this description resonates with you, we encourage you to submit your CV in Word format asap. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. Cover letters are not required at this stage.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations and welcome applications from all sections of the community. We invest in your journey as a candidate and are dedicated to supporting you throughout the application process.

Senior Organiser

Salary per annum: £66,909*

Contract type: Permanent, Full-time
RCN UK HQ (London), Birmingham or Cardiff Gate with hybrid working
Ref: RCN02695

This is a UK wide role ideally located in London, Birmingham or Cardiff but for the right candidate we’re happy to discuss one of the other 9 RCN Office locations. Please contact us if you would like to enquire about the other offices.

There is more to the RCN than you might think. We’re a trade union with a membership of over half a million nurses, midwives, nursing support workers and students. We support their practice, represent them, lobby on their behalf, and develop them. We exist to make a positive difference – to the working lives of our members and ultimately to standards in patient care. Our employees are drawn from many walks of life – we are nurses, marketers and communicators, administrators, IT professionals, policy and finance experts, lawyers… together we are so much more. We couldn’t do what we do without our people.

We're accredited with Investors in People Silver Standard. Our people are our greatest asset, and we want people who can contribute to our purpose in line with our values.

If you’re looking to find a workplace with strong values of fairness, social justice and the opportunity to make a real difference to thousands of nursing professionals, then the Senior Organiser role may be a good fit for you.

As the Senior Organiser you will take responsibility for leading on major organising drives/campaigns and to act in a leadership role with respect to the RCN organising programme and the RCN Activism Strategy. You will work with the Head of Organising and other key stakeholders on designing and implementing organising drives/campaigns in both recognised and greenfield workplaces, as well as manage a small team of UK-wide Organisers and work across multidisciplinary teams to deliver Activism Academy objectives.

This role is for the experienced Organiser and/or Campaigner who is familiar with strategically planning and delivering an organising drive. The successful candidate plays a key role in supporting the nursing profession to realise their power through a organisational wide upskilling of organising theory and practice. This is rare opportunity to shape an Organising Strategy in the early days of culture shift.

With at least five years of Organising experience, you will have first-hand knowledge of running a campaign from beginning to end. Your experience will demonstrate your ability to write a campaign plan, build a team, communicate clearly and deliver against objectives. Management experience is ideal but if your skillset and organising experience demonstrates your ability to manage a small team, then this role may be your next step forward.

In this role you will be designing and managing organising drives/campaigns under the direction of the Head of Organising. This means working with key RCN stakeholders to coordinate all aspects of the assigned organising drives/campaign including strategy, timeline, communication and other aspects needing to be considered.

We’re looking for someone who will lead by example and be out in workplaces, with a small team of organisers, working directly with members. Whether you’re a trade union organiser or community organiser, we’re looking for someone who understands strategy, who will work hard to raise the voice of nursing and who can support an internal cultural shift into the Organising Approach.

If you are unfamiliar with the “organising approach or organising model” this role is likely not to be a good fit.

What we offer you
We expect you to be dedicated to the principles of the organising approach, working alongside members developing the RCN Activism Strategy. And we expect you to be rewarded for it. We offer an impressive range of benefits, a broad range of learning development opportunities and an award-winning health and wellbeing programme. We offer annual leave up to 32 days plus bank holidays and three additional days for the Christmas break plus generous maternity, adoption, paternity, and shared parental leave packages.

*We offer a competitive pay structure with annual pay progression until you reach the top of the salary scale. We normally offer new employees the first point of the salary range, although you may be able to negotiate a higher starting salary depending on your skills, experience and current salary.

We are a diverse organisation and understand everyone has different needs and many of our employees enjoy flexible working enabling them to deliver results whilst having a good work life balance.

Our selection process
Please click the ‘apply now’ button to submit a CV and answer the supporting questions online demonstrating how you meet the criteria for this role. You may not be shortlisted if you don’t. Please ensure your CV is in a simple format with minimal tables and sections. Any identifying information in your application will automatically be anonymised for shortlisting purposes.

We want your experience applying for a job with us to be the best it can be. We may hold our interviews and assessments in person or by video call. If you foresee any problems, please let us know.

Equal opportunities for everyone
Equity, diversity and inclusion are a priority for us and we aim to foster an inclusive environment so our people can bring their authentic selves to work. This is integral to our mission to enable you to support our members and ensure their voice is heard by all UK governments to get the best outcomes for them and their patients.

As a proud member of the Disability Confident employer scheme we actively encourage applications from people with disabilities.

Contact details
Four virtual informal group drop-in sessions will be made available for those who are considering applying and may have further questions. Please note that joining a drop-in session is not a pre-requisite to applying. These sessions are being made available as alternative for candidates who would have requested an individual informal chat. The sessions will take place after 23 June 2025 and will be led by the recruiting manager. If you wish to be booked on to one of the sessions please email Annemarie McNeely, please visit our website for the email address.

For more information about the recruitment and selection process, please visit our website.

Closing date: 11.59pm, 13 July 2025.

Selection dates:
Assessments (online): 24 and 25 July 2025.
Interview (in-person): 4 August 2025.

Do you have excellent communication, organisational and interpersonal skills? Do you enjoy interacting with supporters and building lasting relationships?

Based in Surrey, the Orpheus Centre is an independent specialist college and charity that focuses on developing independence skills through performing and visual arts and makes dramatic improvements to young disabled adults’ lives.  We are currently looking for a driven and pro-active Events Fundraiser to develop, coordinate and deliver the charity’s fundraising events and orchestrate experiences from initial concept to post event analysis. This includes pre-event planning and development, concept development and proposal.

Working closely with the Head of Capital Appeal and Senior Philanthropy and Partnerships Manager, you will design and deliver events which steward and develop key contacts as part of our Capital Appeal.

The role holder will have strong administration skills, attention to detail and work as part of a team.  You will be self-motivated and able to work with little supervision, managing a wide range of tasks.

35 hours per week / 52 weeks per year

Salary: £28,000 - 32,000 per annum (depending on experience)

Excellent benefits include (but not limited to) 25 days annual leave plus bank holidays, enhanced pension contributions, Employment Assistant Program (EAP) paid days off for dependants, bereavement leave, death in service, free staff lunches and training and development opportunities.

Essential qualifications, knowledge and experience:

• 5 GCSEs (Grade C or above) or equivalent including Maths and English OR demonstrable literacy and numeracy
• Willing to undertake training as required and identified in supervision/appraisals
• At least 2yrs experience of fundraising, marketing or events in a paid or voluntary capacity
• Has worked as part of a team
• Has set and worked to budgets, targets and plans
• Practical experience of planning and managing events
• Experience coordinating projects and people
• Knowledge of different methods of fundraising
• Awareness of how to motivate and support volunteers and supporters
• Basic awareness of PR and social media
• Good communication and presentation skills
• High levels of accuracy in written materials and data entry
• Excellent organisational skills with ability to work on own initiative under pressure & without direct supervision
• Excellent interpersonal and networking skills
• Able to build and maintain good working relationships with people
• Able to prioritise, plan and organise own workload including demonstrable experience of managing a diverse workload and working to strict deadlines under pressure
• Numerate
• Good IT skills including Microsoft office, email and data recording
• Able and willing to work unsocial hours
• Car owner/driver (full, clean UK driving licence)
• Able to work some evening and weekends.

Orpheus is a charity that delivers high quality services for young disabled adults. We have jobs for support workers, teachers, administrators and many more. We train, nurture and support our staff and offer a welcoming and friendly working environment. If you share our passion for changing the lives of disabled people, then we would love to hear from you.

Orpheus is committed to safeguarding and promotes the welfare of all service users. As part of our safer recruitment process and in line with Keeping Children Safe in Education 2024, online searches will form part of this process. We are committed to the promotion of equal opportunities.

This post is classed as having a high degree of contact with vulnerable adults and is exempt from the Rehabilitation of Offenders Act 1974. It is therefore subject to an Enhanced disclosure through the Disclosure Barring Service.

In order to be considered you must be eligible to work in the UK.

The Orpheus Centre is proud to be a disability confident employer.

We have made a positive commitment to employing disabled people. Reasonable adjustments will be made to the recruitment procedure as required in consultation with the applicant to ensure no-one is disadvantaged because of their disability. If a disabled person is selected for a position, reasonable adjustments will be made to the workplace, including premises and equipment, work duties and practices or policies, as appropriate. All disabled applicants who meet the minimum criteria for the role as set out in the role profile and person specification will be considered for interview.

As a Disability Confident Employer, we are:

• Challenging attitudes towards disability
• Increasing understanding of disability
• Removing barriers to disabled people and those with long-term health conditions
• Ensuring that disabled people have the opportunities to fulfil their potential and realise their aspiration

The Federation of Royal College of Physicians of the UK has an exciting opportunity for the role of Question Bank Manager.
Are you a strategic thinker with a passion for medical education? Do you have Management Experience leading a small team? If so, this could be the role for you!

The Federation of Royal Colleges of Physicians of the UK is looking for a dynamic Exam Manager (internally known as Question Bank Manager) to lead a team dedicated to maintaining the high standards of MRCP(UK) examination material.
The postholder will work closely with a team of expert editors, setting priorities, ensuring consistent processes are followed and facilitating smooth collaboration. Direct editorial skills are not essential, but experience managing workflows, organisational skills and leadership is key.

Key Responsibilities within this role include:

• Managing a small team of editors in ensuring the high standards of MRCP(UK) examination material are maintained
• Responsibility for organising editing, developing the team’s processes
• Maintaining the bank
• Working closely with volunteer clinicians.

Our ideal candidate will have:

• Proven experience in team management and development
• Strong ability to organise workloads effectively and meet deadlines
• A track record of successfully managing change
• Outstanding verbal and written communication skills
• Education and E-Learning Experience in a similar role (e.g., in an education or e-learning environment) would be advantageous

About the Federation
The Federation of the Royal Colleges of Physicians of the United Kingdom is a partnership, based on a Memorandum of Understanding, between the three Royal Colleges of Physicians of London, Edinburgh, and Glasgow by which the colleges deliver their responsibilities in the three fields of Training, Assessment, and Continuing Professional Development.
Policy and strategy with regard to the functions of the Federation are determined by the three colleges, via the Board of the Federation, and the Federation is responsible and accountable to the Board of the Federation, and thereby to the three colleges, for its functions.

The Federation discharges its role in internal medicine and specialist medical training through the Joint Royal Colleges of Physicians Training Board (JRCPTB), and its role in Continuing Professional Development (CPD) through its CPD department.

The Federation discharges its role in assessment and examinations through the assessment department. This includes the MRCP(UK) Diploma and the 11 Specialty Certificate Examinations (SCEs).

Closing date: 13 July 2025

The RCP positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity.

The RCP is all about our people – our members, staff, volunteers and leaders. We educate, influence and collaborate to improve health and healthcare for everyone and know we can only do this by being inclusive, encouraging and celebrating diverse perspectives. Welcoming into our community people who represent the 21st-century medical workforce and the diverse population of patients we serve is a priority for us.

Job Title: Support Mentor

Location: Face to face service based in Royal Borough of Kensington and Chelsea (RBKC), the service is a short walk from Ladbroke Grove (Circle and Hammersmith) station. Unfortunately, this service does not have step free access.

Salary: £27,000

Shift Pattern: 37.5 hours per week Monday to Friday on a rota basis between 09:00 - 17:00 and 13:00 - 21:00. You may be required to work bank holidays and evenings as required.

About the role

We are seeking a compassionate and dedicated Support Mentor to join our team based in RBKC to support our residents who have multiple and complex needs which could include mental health, substance use, homelessness, and/or offending backgrounds. You will support in providing our residents with the support needed to help them overcome their personal barriers, and achieve their goals in a person centred approach. You will work within a residential setting, creating a safe and comfortable space which our residents can call their homes during their time within the service. The role includes:

• Supporting residents with daily tasks
• Holding a caseload, conducting key work sessions which are personable to their needs
• Carry out regular welfare checks, safeguarding checks, and general living checks
• Encourage residents to take part in activities and events
• Keep support plans up to date on a regular basis
• Work closely with the rest of the team to provide overall excellent service delivery, this may mean also supporting with their caseloads, and other tasks as necessary
• Carry out general housing management support

About you

We're looking for someone who has a true passion to support those who have multiple and complex needs, with a drive to help support those who suffer with homelessness, mental health, and substance use. You will be able to build rapport and trusting relations in a professional setting, and able to build positive outcomes. You will have an adaptable and flexible approach to helping others, with an understanding that each individual has different levels and types of support needs. 

• Experience of working with people of complex backgrounds and/or a good understanding of the sector, particularly around multiple and complex needs
• Ability to show empathy and compassion to our residents, and different challenges they face
• Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs
• Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
• Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders
• Understanding of the different needs people with multiple and complex needs have and be aware of the social marginalisation that can be attached to people who face personal challenges
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme
• Be part of an organisation which believes good care and support improves lives.
• Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation. 

SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. 

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Harris Hill has an amazing opportunity for a Marketing Lead to join a well loved youth charity for 8 months, starting ASAP.

This hybrid role offer £40441pa with £3500 for 40% London office attendance in SW London. Remote will be considered with some travel to London office.

The Marketing Lead will be responsible for the development and implementation of marketing strategies, with a focus on attracting volunteers and members.

Responsibilities:

Develop and lead marketing strategies to attract potential volunteers and members.
Collaborate with media agencies to brief campaigns, review media plans and optimise live activity, ensuring timely delivery and adherence to budget.
Write and/or edit inspiring, engaging and creative ad copy where required for different channels and audiences.
Brief internal and external creative teams to produce compelling and brand-aligned marketing assets.
Implement testing strategies to drive continuous optimisation and learning.
Monitor, analyse and evaluate campaign performance using analytics tools; present insight and recommendations to a range of internal stakeholders.
Use audience research and tools to understand demographics, interests and behaviours of potential volunteers, members and supporters, including audiences that might be ‘harder to reach’.
Develop strategies to increase awareness of the organisation among key audiences, using tools such as the Brand Tracker to measure progress.
Ensure all marketing content is inclusive, accessible and aligned with tone of voice and brand guidelines.
Stay up to date with latest marketing trends, proposing ideas and solutions to meet objectives and ensure campaigns remain relevant and engaging.
Manage campaign budgets including planning, monitoring, reforecasting where required and reporting on spend to stakeholders.
Collaborate with data protection, digital and content teams to brief data and tracking requirements, ensuring effective measurement of campaign success.

Skills and Experience:

Ability to plan and deliver paid marketing campaigns and an excellent understanding of marketing channels such as paid social, display, search etc.

Excellent writing, editing and proofreading skills with a thorough knowledge of good grammar and use of brand guidelines, as well as excellent verbal communication skills.

Excellent stakeholder management skills, working with all level of stakeholders across teams and with external agencies.

Ability to effectively manage complex projects independently and as part of a team, prioritise workload, solve problems and achieve deadlines.

Managing integrated paid marketing campaigns and budgets, working with media agencies.

Optimising and analysing campaigns, measuring success and presenting to a range of stakeholders

Paid marketing channels such as paid social, search, display, video on demand

If you would like to see a full JD and to discuss further, please apply for more information

A little bit about the role 

Please note that applications for this role will close on Monday 21 July 2025 at 9am

The Business Development team is a recently established and growing team at Frontline. The team is responsible for delivering and developing high-quality leadership programmes, workforce development training, and commissioned projects that support practitioners and leaders across the children’s social care sector. We work collaboratively across Frontline to ensure that these offers extend the organisation’s mission impact and contribute to its financial sustainability. The team is ambitious, collaborative, and committed to innovation, equity, and continuous improvement.​

As Business Development Coordinator, you will play a vital role in supporting the effective delivery of Frontline’s leadership development programmes and workforce development training offers. You will provide high-quality administrative, operational and project support across the Business Development team, working closely with the Business Development Manager and Programme Manager to ensure smooth programme delivery and excellent participant experiences.​

Your responsibilities will include supporting communications, logistics, resource management, scheduling, and data tracking. This is a key role for an organised, proactive and collaborative individual who is passionate about supporting work that improves leadership and practice across the children’s social care sector.

Some key responsibilities include:

• Providing operational and administrative support for the delivery of leadership development
• Drafting and managing participant communications, including joining instructions, programme updates, feedback surveys, and certificates.​
• Supporting project planning, risk tracking, and logistics mapping for leadership and training offers.​
• Assisting with reporting tasks, information collation, and maintenance of project documentation.​

Please review the job pack for full list of responsibilities.

A little bit about you 

We’d like to see applicants who are organised, reliable, and proactive in supporting smooth delivery. You’ll be a clear communicator who works well with others, stays adaptable, and manages priorities effectively. An interest in children’s social work and improving practice will help you contribute to meaningful projects that make a difference.

We have a fast-moving culture within the team and organisation, so we’re looking for someone who is who is well organised, details-focused and can use their initiative to do what works. You will have excellent communication skills, be able to build relationships with people and be willing to learn. There are lots of opportunities for growth and development in this role – and for the right candidate to make the role their own. 

If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you. 

Important information

We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater racialised minority representation in our senior roles. We know the value racialised minority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities.

Please let us know how we can make the recruitment process more accessible for you by contacting the People team (please see job pack for contact details).

We recognise that artificial intelligence (AI) such as ‘ChatGPT’ etc can be useful for applicants e.g. to shorten an initial draft, so we do not attempt to have an absolute ban on AI in applications. However we would caution applicants not to rely too much on AI in drafting answers to application questions. We want to hear your authentic voice arising out of your experience, and we will be looking for answers that use examples and experiences that are specific to you. You are more likely to be able to produce that kind of content yourself than an AI will.

We reserve the right to close this role ahead of the deadline once we reach a suitable number of applications, so please apply as soon as you can!

Visa sponsorship is not guaranteed.

For further information about this role, please contact Alex Welch - Principal Business Development Lead (see job pack for contact details)

Bromley Recovery and Wellbeing College (BRWC) runs a curriculum of free peer and professional-led workshops and courses across the borough of Bromley. Our aim is to enable students to achieve greater insight into their own mental wellbeing and gain skills to help them achieve personal goals, independence and self-management of their own mental health.

We have an exciting opportunity for a Bromley Recovery and Wellbeing College Manager to join SEL Mind on a one year fixed-term basis. You will be a strategic planner, responsible for reviewing, implementing and managing the significant development of Bromley’s Recovery and Wellbeing College (BRWC)  You will design and oversee the delivery of quality-assured courses in response to wider local need, providing equity in opportunities and lead on delivering a successful shared vision for the BRWC. The role comes with line management responsibility for a BRWC Coordinator and an administrator, ensuring operational support for the day to day delivery and efficient running of the college as well as support for tutors and students.

You will work closely alongside SEL Mind colleagues as well as our Bromley Mental Health Hub partners Oxleas NHS Foundation Trust.  You will also use strong partnership working skills to collaborate with stakeholders across the borough.

You will have experience of successfully delivering learning to others and of line management in a busy, fast paced environment. A strategic, proactive approach to problem solving and planning as well as excellent organisational skills are a must. Confidence to communicate effectively with a wide range of people is also required.

Hybrid working is considered in line with our policies and needs of the service. Occasional out-of-hours work is required to support the team delivering courses outside of core office hours. 

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.

Closing date: Monday 14h July (11:59pm)

Likely interview date: Thursday 31st July

We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.

About Us

SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.

SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.

Read more about staff benefits and why staff love working here on our website.

We are seeking a highly motivated and experienced Technical Project Lead to manage and collaborate with an external development/implementation partner and coordinate the smooth adoption of Salesforce within the Charity.  This critical role will be responsible for the full project lifecycle, from planning and requirements gathering to execution, testing, training, and post-implementation support. You will be the central point of contact for all project stakeholders, ensuring seamless communication and collaboration throughout the project.

 Main Responsibilities

• Work with the Director or Finance & Operations (DFO)  to invite tenders for and engage a development / implementation partner to support the adoption of this phase of Salesforce implementation
• Work with the development/implementation partner to develop detailed project plans, timelines, budgets, and resource allocation. Manage the execution of these plans, tracking progress, and ensuring on-time and within-budget delivery.
• Coordinate with the implementation partner to gather and document business requirements from relevant team members to translate these into technical specifications.
• Lead and motivate key stakeholders including the implementation partner and end-users. Foster a collaborative environment and ensure effective communication between team members.
• Act as the primary point of contact for all project stakeholders, providing regular updates on project status, risks, and issues. Manage stakeholder expectations and ensure their buy-in throughout the project.
• Identify, assess, and mitigate potential project risks. Develop contingency plans to address unforeseen challenges and ensure project success.
• Define and implement quality assurance processes to ensure the delivered Salesforce solution meets business requirements and is free of defects. Oversee testing activities and ensure proper documentation of test results.
• Develop and execute change management plans to ensure smooth user adoption of the new Salesforce solution. Provide training and support to end-users.
• Manage project budgets effectively, tracking expenses and ensuring cost-effectiveness.
• Maintain comprehensive project documentation, including project plans, requirements documents, technical specifications, test plans, and user manuals.
• Providing updates against outcomes / budget to the Director of Development (Grants/Major Gifts) to enable rigorous, timely feedback to the project funder.

 Person specification 

• Proven experience (three years minimum) of leading digital transformation projects, with a strong focus on Salesforce implementations and customisations and a strong record of success.
• Deep understanding of Salesforce platform capabilities.
• Excellent project management skills, including budget and stakeholder management.
• Excellent communication, interpersonal and leadership skills with the ability to explain technical concepts to diverse audiences.
• Ability to work effectively in a fast-paced, dynamic environment.  
• Ability to manage, coordinate and get buy-in from technically inexperienced team members.
• Experience with data migration and integration is a plus.
• An understanding of safeguarding data, confidentiality, safe working practices and GDPR compliance.
• Knowledge of appropriate project management frameworks (agile, waterfall) to set project scope, meeting key milestones and budget constraints
• An understanding of equal opportunities issues and a commitment to diversity.
• Commitment to Create, its activities and mission.

Terms & Conditions

• This is a part-time (0.6 FTE), fixed term contract for one year, with a review to extend at the end of that term.
• This role is based in London.
• Salary: £45,000 per annum pro rata (0.6 FTE).
• Holiday: 25 days (including 3 faith days*) + 8 Public Holidays pro rata.
• A beautiful office based in the City of London. Hybrid working is available following induction period.
• 21-hour week: standard office hours are 9.30am-5.30pm, Monday to Friday with an hour for lunch. Work outside these hours is required on occasions.
• The opportunity to visit projects and Showcase events.
• As part of Create’s Green Action Plan, the charity offers the Cycle to Work scheme. T&C Apply.
• In line with Create’s Safeguarding Policy, all staff are required to have a Disclosure and Barring Service (DBS) check, which Create will carry out upon appointment.

*  Create closes the office over the Christmas period. For staff members who celebrate other faith days, however, the charity is happy to discuss alternative dates.

Create is committed to a policy of equal opportunities embracing diversity in all areas of activity and positively welcomes applications from disabled people and people of all ethnicities.

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives. Our core values are ‘Be open, be compassionate and be bold’ and our teams apply these daily, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.

Volunteers and Peer Mentors are essential to our work, playing a crucial role in supporting service users, staff, and the wider organisation. They bring invaluable skills, experience, and perspectives that enhance our services.

We are in need of proactive Volunteer and Service User Involvement Team Leader who’s dynamic qualities will be key to strengthening volunteer engagement and ensuring service users actively shape our Tower Hamlets services. Collaborating closely with leadership, staff, and service users, you will identify opportunities where volunteers can add value and support the service. Your role includes developing and embedding a local volunteering strategy that promotes recovery and community engagement.

You will also drive Service User Involvement initiatives, fostering a co-produced, inclusive environment where service users have a strong voice and their contributions are recognised. Responsibilities include recruiting, training, and supporting a diverse volunteer network, ensuring meaningful placements within projects and the wider community.

Where: Tower Hamlets

Full Time Hours: 37.5 per week, 
Full Time Salary Range: £35,220.59 - £37,184.91 dependent on experience (based on full time working hours pro rata for part time)

Allowance: £4,133.14 Inner London Weighting

Responsibilities

About the role: 

• Working in collaboration with service leadership colleagues and staff team to identify meaningful opportunities for volunteers
• Supporting with leadership duties across both treatment service and recovery service
• Creating and supporting a positive culture of volunteering within the service
• Recruit, train and coordinate volunteers, peer mentors and recovery champions
• Line manages the recovery champions in post and support them with their professional development
• Be the service lead with coproduction projects across sites including coproduction space and service user activities
• Supporting the welfare and wellbeing of volunteers, peer mentors and recovery champions
• Managing a volunteer recruitment and support strategy within the service
• Volunteering Lead and other service-based Volunteering Leads across the organisation
• Engage with those who access our services, by listening to their views and asking for their feedback
• Represent the views and opinions of those who access our services
• Provide feedback and updates to those who access our services informing them of any changes and decisions.
• Work with staff and community to improve and develop the service
• Lead on service user meetings

About you: 

• Experienced in recruiting, training and managing volunteers
• Aware of the challenges faced by the people using our services
• Experienced in delivering learning and training to others
• Accomplished written and verbal skills and a high degree of IT competency
• Capable, committed, and influential leader
• Experience of promoting the voice of service users
• Excellent time management
• Excellent team working, communication and interpersonal skills
• Empathetic and non-judgemental approach
• Ideally you will posses a level 3 qualification in assessing learner work and Project management and/or team leader experience

What we will give to you: 

• 25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us.
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme 
• Contributory pension scheme 
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc. 
• A friendly and supportive team 
• Training, career development & progression opportunities 
• Refer a friend scheme.

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. 

Join us in our journey of empowerment and holistic support, where every individual's well-being is at the heart of what we do.

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. 

Salary Range (pro rata if part time)

CGL points 31 to 33 (£35,220.59 - £37,184.90)

ILW / OLW /Fringe

Inner London Weighting (£4,133.14)

Closing Date

13/7/2025

Job description

Job Purpose

To manage and develop the home from hospital settle service in the hospitals that you are responsible for, to support timely and successful patient discharges from hospital and prevent re-admissions.  You will work in collaboration with hospital teams and community teams to lead and manage your team to support the smooth transition from hospital to home for service users.  The service works with people for time limited support (usually up to 6 weeks) to adjust and settle back in their homes, and to prevent readmission into hospital. 

Key Tasks

• Work in partnership with the hospitals and other health and social care professionals to coordinate safe and timely discharges for referred clients.  This involves attending meetings with hospital personnel including Discharge Co-ordinators and Ward Managers to discuss discharges and plan who and how individuals will be supported as appropriate. 
• Manage a team working across two hospitals and ensuring the service is available between the contracted hours.
• Work collaboratively with other agencies providing support services.
• Conduct initial assessments of people referred to the services as necessary.
• Plan and develop person centred interventions to provide short term support for people after hospital discharge.
• Work with GPs as appropriate in identifying and supporting patients to reduce unnecessary hospital admissions.
• Work with people with a range of needs, dealing with issues ranging from social isolation and keeping people engaged in their community, to preventing unnecessary admission to hospital.
• Support the hospitals with delayed transfer of care (DTOC).
• Coordinate and monitor the caseload of referrals allocated to team members to ensure a fair and manageable distribution of work.
• Rota planning to ensure staff flexibility and availability, enabling planned rosters that best suit both hospital and patient needs.
• Develop your team which includes; supervision, appraisal, planning of continued professional development opportunities and training needs.
• Conduct regular management audits to ensure a consistent way of working and identify development and training needs in the team or individual.
• Develop and deliver a flexible service that can respond to peaks and troughs in demand.
• Ensure the service is meeting key performance indicators, and identify any concerns e.g. demand for the service exceeding the levels in the contract and taking proactive action to address this.
• Monitor performance of the services against KPIs and produce reports to demonstrate performance.
• Deliver front-line services when needed, e.g. sickness or staff shortages.  This is by exception rather than you regularly doing support work.
• Manage the budget, sign-off expenses, and ensure the project is delivered to budget, liaising with the Finance Department as necessary.
• Support the directorate with generating funding e.g. being actively involved in consultation of possible projects, providing activity data, opportunity spotting, and/or supporting the production of tenders.
• Occasionally provide weekend on call cover for the services you manage, and other hospital settle services provided by AUKEL.

Administration

• Lead on contract reporting, this includes quarterly annual and ad hoc reports
• Carry out annual customer service surveys.
• Maintain electronic records of referrals and interventions to assess service impact, support local improvements, and report on KPIs
• Meet and produce reports as required by the Head of Service.
• Ensure patient records are regularly updated through AUKEL database, and support staff to complete their administration via training etc.
• Work with the Communications team and the Head of Service, market and promote the service.
• Build and circulate a resource pack for the wider AUKEL team to generate referrals between services delivered by the charity.

 Quality

• Be familiar with and implement AUKEL policies and procedures.
• Ensure the service is delivered in accordance with Care Quality Commission principles.
• Ensure a cycle of continuous improvement by taking a “lessons learnt” review approach.
• Ensure that the requirements of the contract specification for the services are met.
• Ensure integration with other AUKEL projects, and service users are referred/sign-posted to appropriate support services available to them.
• Respond to safeguarding or other concerns and take appropriate reporting and management action.
• Lead on recruitment of staff for your team, and support others at AUKEL.

 Liaison

• Represent AUKEL and participate in appropriate external meetings and events and remain aware of local, regional and national issues affecting AUKEL clients.
• Develop external relationships with stakeholders, and build positive connections with health and social care partners
• Attend contract management meetings with commissioners alongside the Head of Hospital and Home Services.

General

• Meet regularly with line manager for support, supervision and appraisal.
• Attend team and staff meetings, (and other meetings) as required.
• Complete any training required to fulfil the post.
• Carry out the duties of the post in accordance with AUKEL’s policies and procedures including Equal Opportunities, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults, Safeguarding, and Care Quality Commission (CQC) guidelines.
• Other duties which are consistent and commensurate with the responsibilities of the post and the needs and development of the Hospital Home and Settle Service.

 Functional Links

• The Home and Settle Manager is line managed by the Head of Hospital and Home Services
• The Home and Settle Manager line manages:
  • Project Officers
  • Discharge and Settle Workers
  • Volunteers
• Close working is required with Age UK East London Finance Team
• Close working with Information, Advice, Advocacy & Befriending Services
• Handyperson services
• Close working with Age UK East London Community Services
• Close working with other take home and settle services across east London

Person Specification

Experience

Essential

• Minimum of 2 years’ experience of people management including line management and team leadership.
• Minimum of 2 years’ experience of delivering services within a health or care setting at a level reflecting the responsibilities of the post.
• Of project recording and reporting to funders.
• Of leading service development and improvement and managing the change process.

Desirable

• Experience of working with older people
• Experience of working within a hospital discharge setting.
• NVQ Level 2 Health & Social Care or Care Certificate

Knowledge & Understanding

Essential

• Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma-informed manner. 
• Understanding of NHS hospital discharge procedures.
• Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their carers. 
• Understand of and commitment to equity, diversity, inclusion and dignity

Desirable

• Knowledge and understanding of NHS England legislation regarding Avoiding Unplanned Admission Care Plans.
• Knowledge of project financial budgeting
• Knowledge of CQC fundamental standards
• Understanding of impact on the Mental Capacity Act 2005 & Liberty Protection Safeguards 2020 within the hospital setting

Skills/Attributes

Essential

• Excellent interpersonal skills.
• Excellent verbal and written communication skills.
• Good planning and organisational skills
• Ability to work calmly under pressure.
• Intermediate IT skills
• Data analysis skills

Desirable

• Ability to speak one or more community languages

Additional Requirements

• This post is subject to the relevant check through the Disclosure & Barring Service (DBS)
• Flexibility in working hours to meet organisational needs
• The post holder will work with standard Office365 server-based computer system
• Occasional weekend and evening working may be required