Job description
Job Title: Caseworker
Reports to: TBC
Line Reports: N/A
Location: Flexible - hybrid 2 days a week from one of our offices
Salary: £29,000 - £32,000 (London) ; £26,500 - £29,500 (outside London)
Hours: 37.5 hours per week, with occasional evening/weekend work (TOIL provided)
Contract: Permanent
Language requirements: Fluency in English essential.
Travel: Expectations of travel between BB locations for in person meetings and events
Overall purpose:
Breaking Barriers exists to support refugees and people from forced migration backgrounds into meaningful employment.
The Client Caseworker is integral to delivering that mission. Acting as a client’s primary point of support, you will lead and coordinate their progression toward employment — whether through language development, requalification, training or direct employability support.
This role requires someone who can take ownership of client journeys, drive forward action plans, and deliver both one-to-one and group-based support that moves clients closer to work. Caseworkers may initially focus more heavily on one pathway area, but the role is designed to provide integrated, cross-programme support over time.
Collaboration across programme teams is essential to ensure clients experience seamless, joined-up services and consistent progression.Your contributions are valued, and you can make a meaningful impact on people’s lives.
Key responsibilities:
1. Client casework and support
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Manage a caseload of clients, providing structured one-to-one support in person and online.
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Conduct holistic assessments to understand clients’ qualifications, skills, language levels, aspirations and barriers.
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Co-create clear, outcome-focused action plans aligned to sustainable employment.
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Drive forward client progression across relevant pathways, including:
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Employment readiness and job search
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CV development, applications and interview preparation
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Professional requalification and accreditation routes
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English language progression
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Sector-specific training or volunteering
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Deliver group sessions to help clients build knowledge and skills in a supportive peer-learning environment.
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Maintain regular contact to monitor progress, adjust support and maintain accountability.
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Identify and address barriers to progression, advocating where appropriate.
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Safeguard clients appropriately and escalate concerns in line with policy.
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Refer and signpost to additional support services where required.
2. Stakeholder and volunteer engagement
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Engage with stakeholders and partners to develop networks and identify job, training, education and work experience opportunities for clients.
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Support outreach initiatives by developing and maintaining relationships with partners (e.g. referral partners, training providers, employers and professional bodies)
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Advocate on behalf of clients to address specific barriers to employment or accreditation.
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Collaborate with colleagues responsible for employer and partner engagement to match clients to appropriate opportunities.
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Liaise with volunteers to source additional expertise and mentoring opportunities for clients.
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Represent Breaking Barriers at occasional events or meetings as required.
3. Monitoring, Reporting & Administration
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Maintain accurate, timely and detailed client records on the CRM system.
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Track and report on client progression against agreed milestones and KPIs.
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Ensure documentation and evidence are completed in line with reporting requirements.
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Complete enrolment and administrative processes efficiently.
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Support monitoring and evaluation processes to inform service improvement.
4. Cross-Organisational Collaboration & Integrated Working
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Work closely with colleagues across all functions to ensure seamless client journeys, aligning support, avoiding duplication and maintaining clarity of progression plans.
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Share knowledge of sector pathways, labour market developments and client trends to inform service development and team learning.
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Contribute to service development as the service redesign evolves.
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Participate actively in team meetings, case reviews, reflective practice sessions, appraisals and inductions, contributing to strong team relationships and continuous service improvement.
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Take advantage of training and development opportunities to build new skills and share knowledge across teams.
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Foster a collaborative, solution-focused team culture.
Person specification:
Essential Criteria
Experience
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Experience providing one-to-one advice, guidance or support, ideally within employability, education, refugee support or a related field
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Experience delivering or co-facilitating group sessions, workshops or training.
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Experience working toward defined targets, outcomes or deadlines in a structured environment.
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Understanding of barriers faced by refugees and people from forced migration backgrounds in accessing employment.
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Experience maintaining accurate records, whether using a database, CRM or equivalent system.
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Understanding of safeguarding principles and how to respond appropriately to concerns.
Essential Skills & Abilities
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Ability to support people in planning and taking steps toward a goal, with clarity and follow-through.
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Comfortable facilitating groups and engaging diverse audiences.
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Strong interpersonal skills and ability to build trust with people from varied backgrounds.
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Good organisational skills and ability to manage multiple priorities.
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Proactive and solution-focused approach to problem-solving.
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Clear written and verbal communication skills.
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Able to work collaboratively across teams and with external partners or stakeholders.
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Attention to detail and administrative accuracy.
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Adaptable and open to working in an evolving service environment.
Desirable Experience
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Lived experience of seeking sanctuary or forced migration to the UK.
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Experience in refugee support, employment services, education or a related field.
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Familiarity with UK labour market pathways, sector training routes or professional requalification processes.
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Experience working alongside volunteers, mentors or external partners.
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Ability to speak an additional language relevant to the client group.
Other Requirements
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Commitment to Breaking Barriers’ mission and values.
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Eligibility to work in the UK.
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Willingness to travel between offices and partner locations as required.
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Occasional evening or weekend work (TOIL provided).
If you meet most, but not all of the criteria, we’d still like to hear from you!
Other considerations:
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As part of our safeguarding commitment to our clients, we carry out pre-employment checks to ensure that successful applicants are suitable to work with adults at risk. These include criminal record disclosure, obtaining references and verifying a candidate’s identity and right to work in the UK
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Breaking Barriers is committed to protecting an adult’s right to live in safety, free from abuse and neglect and for their views, wishes and beliefs to be fully taken into account when deciding action
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We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief
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Breaking Barriers particularly welcomes applicants with experience of seeking asylum and/or a refugee background
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Some travel between our different areas of operation will be required
Breaking Barriers exists so that every refugee can access meaningful employment and build a new life.
The client requests no contact from agencies or media sales.
About the opportunity
As a Financial Partnering, Planning and Analysis (FPPA) Assistant, you'll join our Finance & Assurance directorate in a developmental, rotational role. Through structured rotations across financial partnering, financial planning and financial analysis, you'll build a broad foundation of skills and experience that few early-career finance roles can offer.
Day to day, you'll support the delivery of financial reports, forecasts and insight, working alongside Finance Business Partners and analysts. You'll help colleagues across the organisation make sense of financial information, turning numbers into clear, actionable stories that support confident decision-making.
This is an entry-level role designed for recent graduates, those with early career experience, and career changers. We're looking for people who are ambitious to grow. The expectation is that successful candidates will undertake relevant training and professional qualifications (such as AAT, CIMA or ACCA), with protected study time, and progress within the finance function over time.
We're looking for someone who exemplifies our values: Determined to make a difference when and where it matters most, a Trusted Expert who believes in working Better Together and demonstrates true Compassion.
About you
You enjoy working with data, solving problems and picking up new skills. You're organised, proactive and just as comfortable working independently as you are collaborating with others. Most importantly, you're motivated to build a career in finance and genuinely curious about how financial insight drives better decisions and outcomes.
You'll have
- 3 x A Levels or equivalent (a degree, apprenticeship or equivalent experience would be advantageous).
- A strong interest in developing a career in finance.
- Good written and verbal communication skills, with the ability to explain information clearly to different audiences.
- Effective organisational skills and attention to detail.
- Confidence working with data, numbers or spreadsheets.
- A proactive mindset and willingness to learn new systems, tools and processes.
- The ability to work collaboratively with colleagues across teams.
Desirable:
- Level 2 AAT qualification (or equivalent).
- Some work experience in a finance function.
What you'll focus on
- Supporting the preparation of financial reports, forecasts and analysis for directorates and teams.
- Assisting with budgeting and forecasting cycles, including data collection and validation.
- Analysing financial data to identify trends, insights and areas for improvement.
- Supporting financial modelling and scenario analysis to inform decision-making.
- Translating financial information into clear, accessible formats for non-finance colleagues.
- Maintaining accurate financial records, files and documentation.
- Contributing to clear, engaging finance communications, including guidance, templates and internal materials.
- Contributing to improvements in financial processes and ways of working.
Important Dates
- Advert closes: Sunday 5th April
- Task issued to shortlisted candidates: Wednesday 16th April
- Interview invitations issued by: Wednesday 23rd April
- Interviews take place: Week commencing 27th April
Please note that this post be subject to a satisfactory Basic Criminal Records Check, from either the Disclosure and Barring Service (England & Wales), Disclosure Scotland Check (Scotland) or AccessNI (Northern Ireland). If you require further information regarding Criminal Records Check, then please contact: [email protected].
About Alzheimer's Society
Dementia is the UK's biggest killer. One in three people born in the UK today will develop dementia in their lifetime.
At Alzheimer's Society, we're the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.
Together with our supporters, we're working towards a world where dementia no longer devastates lives.
Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.
Our commitment to Equity, Diversity, Inclusion & Belonging
We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people.
Our hiring process
During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply. Please also contact Alzheimer's Society Talent Acquisition Team via [email protected] for application support or any adjustments you might need.
To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.
We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.
We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a Criminal Record Check at the relevant level. You can read more information via our Website.
Giving back to you
Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.
You can also visit our Working for Us pages, which give you more information about what it's like to be an employee at the Society.
About the opportunity
As a Finance Business Partner, you'll work alongside budget holders across Alzheimer's Society, turning complex financial information into clear insights that support better decision-making. In a role where every pound matters in the fight against dementia, you'll help ensure our resources reach the places they can have the most impact, whether that's funding groundbreaking research, delivering vital support services, or campaigning for systemic change.
You'll build trusted relationships with stakeholders across the organisation, providing the financial analysis, challenge and support they need to navigate complexity with confidence. Through coaching and partnership, you'll help budget holders strengthen their own financial capability, so that sound financial thinking becomes part of how the Society operates, not something that sits only within Finance.
You'll be part of our Finance and Assurance directorate, where our vision is to be the Society's single point of truth. Working within the Financial Partnering, Planning and Analysis function, you'll be the dedicated finance partner for our Income and Engagement directorate, connecting Finance with the teams responsible for growing and protecting the Society's income. You'll translate their plans into sound financial frameworks that enable our mission rather than hold it back.
You'll already have or be open to developing a deep understanding of how fundraised, legacy and restricted income flows through the Society, and you'll use that specialism to add real value to the teams responsible for growing and stewarding our income.
About you
You're a finance professional with proven business partnering experience who understands that effective partnering means combining accurate numbers with clear communication, constructive challenge and a genuine interest in helping others see the bigger picture. You're comfortable working across boundaries, building relationships at all levels, and coaching colleagues to develop their financial confidence.
You'll have:
- A relevant professional accounting qualification (ACA, ACCA, CIMA or equivalent), either fully or part qualified, or qualified by experience.
- Experience supporting business teams with budgeting, forecasting and month-end processes, including ensuring appropriate controls are in place and financial performance is communicated effectively and on time.
- A track record of applying analytical skills to provide financial advice that supports strategic decision-making.
- Experience of identifying and collecting feedback and other data to inform quality improvement and to monitor the performance of processes or tools.
- Good communication skills, with the ability to interpret financial information and present it in a way that tells a clear story.
- The confidence to challenge, negotiate and influence, while taking a balanced view that incorporates different perspectives.
- Experience working with ERP systems. Experience with Unit4 would be particularly valuable, though it is not essential.
- The ability to work independently and manage competing priorities, while knowing when to consult and when to ask for support.
It would be particularly valuable if you also bring:
- Experience partnering with income-generating, fundraising, marketing or engagement functions within a non-profit or charity setting.
- An understanding of restricted fund accounting and the financial management of legacy income.
What you'll focus on
- Partnering with budget holders across your assigned directorate to provide analysis, insight and recommendations that support effective, informed decision-making.
- Preparing financial reports, budgets, forecasts and business plans, and modelling financial data to support operational and strategic priorities.
- Supporting and challenging budget holders to identify risks and opportunities early, escalating appropriately and agreeing remedial action where needed.
- Strengthening financial knowledge and confidence across your stakeholder group through coaching, training and a partnership-based approach.
- Working collaboratively across the Finance team to design intuitive reports and analysis that meet the needs of colleagues across the Society.
- Advocating good accounting principles and helping to educate, inform and develop others within your directorate and the wider Finance team.
- Identifying cost saving or optimisation opportunities, working closely with colleagues in Procurement and Sustainability to realise these.
- Supporting Senior Business Partners in identifying key performance metrics and collecting routine feedback from partners across the Society to drive constant quality improvement.
You may also line manage a Finance Business Partnering Assistant, role-modelling a high challenge, high support culture where accountability, performance and development go hand in hand.
Are you ready to be a trusted financial partner, bringing both challenge and practical solutions to the people working to make life better for everyone affected by dementia?
Important Dates:
- Deadline for applications is Sunday 12th April 2026
- Interview invites issued Friday 17th April 2026
- Interviews taking place across W/C 20th April 2026
About Alzheimer's Society
Dementia is the UK's biggest killer. One in three people born in the UK today will develop dementia in their lifetime.
At Alzheimer's Society, we're the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.
Together with our supporters, we're working towards a world where dementia no longer devastates lives.
Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.
Our commitment to Equity, Diversity, Inclusion & Belonging
We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people.
Our hiring process
During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply. Please also contact Alzheimer's Society Talent Acquisition Team via [email protected] for application support or any adjustments you might need.
To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.
We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.
We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a Criminal Record Check at the relevant level. You can read more information via our Website.
Giving back to you
Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.
You can also visit our Working for Us pages, which give you more information about what it's like to be an employee at the Society.