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Citizen Advice Westminster, London (Hybrid)
£42,012 per year FTE
Posted 1 week ago
Closing today at 09:00
Stewardship, EC1Y, London (Hybrid)
£40,000 - £45,000 per year
Seeking a Data Engineer to support various stakeholders (including data analysts) to ensure optimal and consistent data delivery.
Posted 4 days ago
Closing in 5 days
Refuge, Greater London (On-site)
£43,627.3 per year
Posted 3 weeks ago
Look Ahead Care Support and Housing, Westminster (On-site)
Up to £35173 per annum
Posted 6 days ago
Hays London Ebury Gate, West London (Hybrid)
£65000 - £70000 per annum + 33 days leave, 10% employer pension
Posted 1 week ago Apply Now
Closing in 7 days
South Bank Students’ Union Limited, SE1, London (Hybrid)
£30,896 per year
Posted 3 weeks ago
Closing today at 23:30
Prospectus, London (Hybrid)
£40,500 per annum
Posted 4 weeks ago
Closing today at 17:00
War on Want, N1, London (Hybrid)
£51,874.53 starting salary, increasing on an annual incremental basis, plus 6% contributory employer’s pension
Posted 4 weeks ago
Closing in 6 days
Ivy Rock Partners Ltd, London (Hybrid)
£80,000 per year
Posted 2 weeks ago Apply Now
Page 6 of 9
London, Greater London (Hybrid)
Westminster, Greater London
£42,012 per year FTE
Full-time or part-time (Flexible 4-5 days per week)
Permanent
Job description

At Citizens Advice Westminster, you will be part of a mission-driven organisation that empowers local residents through expert advice, advocacy, and education. As an Advice Manager, you will play a pivotal role in shaping the delivery of high-quality, multi-channel advice services, assuring that the most vulnerable members of our community receive the support they need and when they need it the most.

Your work will directly contribute to improving lives across Westminster, helping clients navigate complex issues such as debt, housing, benefits, and immigration. You will be a trusted leader, technical expert, and mentor, driving excellence in service delivery and championing continuous improvement.

You will manage outreach sessions, supervise advisers, and take ownership of debt casework and technical quality. From coaching and mentoring to shaping service innovation.

You will manage your own team, oversee outreach sessions, and lead on debt casework with full responsibility for quality assurance, performance metrics, and client outcomes. As a specialist in debt supervision and casework, you will:

  • Deliver expert advice to vulnerable clients
  • Provide technical supervision and case checking to uphold AQS standards
  • Lead training and coaching in debt-related areas
  • Consult with partners and stakeholders to enhance service delivery
  • Monitor and communicate key policy developments in the debt advice landscape

We offer more than a competitive salary and a fulfilling career in a values-led organisation. Our benefits include annual season ticket loans, career breaks, and a deep commitment to your ongoing development. Whether you are honing your expertise in casework or growing into a leadership role in policy and campaigning, you will find room to stretch and thrive.

You will be part of a warm, inclusive team culture where collaboration is encouraged, opinions are respected, and every voice matters. We also offer flexible working arrangements, including the opportunity to work from home several days a week.

If you are ready to be a part of this community organisation offering a vital service to people who need our help, then click Apply to find out more. Please note we expect employees to spend 50% to 60% of their working time at the office or in outreach location(s).

Citizens Advice Westminster value diversity, promote equality and challenge discrimination. We strongly encourage applicants from all parts of society and believe that diversity is what makes us the leaders in what we do. Please help us by completing the Diversity Monitoring Form.

Posted by
Citizen Advice Westminster View profile Organisation type Non Charity Employer Company size 21 - 50

Citizens Advice Westminster works to make a difference to the lives of people in Westminster. We deliver a high quality, agile advice service.

Posted on: 15 October 2025
Closing date: 11 November 2025 at 17:00
Tags: Advice / Information, Policy, Training / Learning, Advocacy, Compliance / Quality, Refugee / Immigration, Social / Support Work