Learning administrator jobs in south croydon, surrey

About Us

Bridges Outcomes Partnerships (BOP) is a not-for-profit social enterprise that works alongside Government, community groups and specialist Delivery partners to design and deliver vital services that support people to improve their lives, in areas ranging from housing and employment to education and health & wellbeing.

The role of BOP spans project development (working with Government and others to design and launch the service), project management (coordinating the delivery phase, managing performance, and liaising with the various stakeholders) and project finance (funding the project until it starts to earn outcomes payments). Our own funding comes from a group of pioneering social investors, including The Office for Civil Society, Big Society Capital, Pilotlight, Trust for London, who, like us, are motivated by improving lives and changing the system for the better.

This is an exciting opportunity for someone who wants to make a difference and is passionate about using data to change lives.

About the opportunity

As an Impact Analyst you will work within a team of skilled analysts. A key programme you will become an integral part of delivering will be a community based, preventative emotional resilience and wellbeing pilot called Turning Tides

Turning Tides is a two-year pilot programme testing innovative means of protecting and promoting the mental health and wellbeing of vulnerable young people along the North Yorkshire Coast. The programme leverages local organisations and their expertise, providing each young person a dedicated coach who works to identify a participant's strengths and ambitions – and takes a community-based asset development approach to match those goals with opportunities in the local area.

Responsibilities

Your responsibilities will include.

· Overseeing all data related aspects of the programme including data collection, extraction, cleaning, analysis, reporting, and presentation.

· Gathering and analysing quantitative and qualitative data to measure the impact of service innovations for the programmes you are working across. Produce regular reports and insights that aid decision making to continuously improve programme design.

· Taking initiative to propose and implement relevant analyses to the project to maximise positive impact for participants with the programmes you are supporting.

· Building relationships and working at times directly with Delivery Partners (VCSE organisations who are delivering the frontline services for the programme) to ensure they are able to use the data systems accurately and effectively,

· Identifying opportunities for process automation and improving utilisation of management data by colleagues across the programme.

· Supporting the Programme Lead on all operational and project management needs, including coordination of team activities and providing other administrative support.

· Working with the Investment Lead and colleagues in Finance, to ensure invoices for outcomes achieved by participants within programmes are processed.

· Engaging with other analysts across BOP to share learnings from your own project and implement learnings from other projects in your own.

 

Competencies

To take on the above responsibilities, we will be looking for you to demonstrate strengths in the following competencies:

· Curious and Inquisitive: You crave knowledge and consistently seek learning opportunities.  You look for patterns and ask questions that nobody else has thought to ask.

· Data and Analytical Skills: You are good with numerical data and analysis and are able to accurately assimilate information and develop critical insights to inform decisions.

· Passion and desire to make a positive difference to the lives of vulnerable people.

· Problem Solving: You can make sense of something complex and recommend practical solutions.

· Adaptable:  You can adapt easily to changes in work. You are flexible and act as an advocate for change.

· Communication: You can confidently communicate your ideas verbally and in writing. You can simplify complexities and adapt your communication so others can understand.

· Autonomy: You take ownership of your tasks and can plan and manage your own time to achieve them.

· Relationship Building and Teamwork: You can build credible and trusting relationships both internally and externally.

· Attention to Detail: You are detail focussed and you ensure the work you produce is accurate and of a high quality.

· IT and Data Analytic Skills: You have an excellent working knowledge and understanding of Excel and PowerPoint, and you embrace the opportunity to learn new IT applications.

·  Previous Power BI experience would be highly desirable and experience of working on a CRM (such as Salesforce) would also be beneficial for this role

What we will offer you

• We are a flexible employer and we will support you to ensure you achieve a healthy work life balance.

• You will be joining an incredibly dedicated, vibrant, dynamic and talented team of people who are deeply passionate about services which improve people’s lives and public sector reform.

• You will get 25 days’ annual leave plus 8 days for bank holidays plus a birthday leave day and 2 additional ‘gifted’ day/s between Christmas and New Year.

• We offer a Salary Sacrifice Pension Scheme.

• We offer 4 x Life Insurance, Income Protection Insurance and Wellbeing benefits & resources.

• We also offer Private Medical Insurance on successful completion of your probation period (for permanent roles)

• You will be able to access Learning and Development opportunities.

Application process/next steps

Please note we are only accepting applications via the 'redirect to recruiter' link to the Applied platform.

You’ll answer some questions that are related to the day-to-day job and will be asked to upload your CV. Your answers will go through our sift process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers.

NB To keep your response personal and genuine, we ask that you don't use AI tools (like Chat GPT or others) to answer the applications - we're looking for your own voice and experience to come through.

If you are shortlisted, we’ll invite you to the next step, which will be first and second round interviews with some of our colleagues. Once we have concluded the process we would like the successful candidate to start in mid August if possible.

We will be taking applications for this role on a rolling basis so encourage you to apply early as the advert may close prior to the deadline.

Bridges Outcomes Partnerships is an equal opportunities employer and ensures that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. We welcome applications from candidates of all backgrounds and will make reasonable adjustments for any part of the recruitment process for candidates who meet the minimum criteria for the role. Please note, for this particular role candidates will require Right to Work in the UK.

The Digital Inclusion Worker will be responsible for providing targeted one-to-one digital support and delivering workshops to both disabled and non-disabled residents of Enfield, helping them to improve their digital skills. This will be achieved through the delivery of tailored training and learning programmes designed to promote digital inclusion. The Digital Inclusion Worker will also involve residents in the co-design of the project, network with community groups and partner organisations, support the recruitment of volunteers, troubleshoot technical challenges faced by residents, and assist ECP’s Project Manager in producing key performance indicators (KPIs) and progress reports.

The Digital Inclusion Worker will have extensive Digital Inclusion knowledge to:

• Manage the Enfield Digital Champions (Volunteers) project ensuring adherence to compliance, health and safety matters, and quality assurance.
• Support the recruitment of Digital Champion volunteers to sustain and enhance a network of 10 digital champions per year delivering support and skills training in Enfield.
• Provide training and development opportunities to volunteers to sustain interest and enhance skills.
• Manage the programme of digital skills workshops and work with ECP Project Manager to on-board new locations for groups/sessions.
• Host Bi-monthly network sessions for all champions and provide appropriate related 1:1 support, as required.
• Create bespoke workshop material based on resident top learning priorities.
• Provide digital skills training to Enfield residents to allow them to confidently access the internet to improve social, economic and health opportunities.
• Support the recruitment of volunteers (with help from other partners orgs) from the Enfield community to build intergenerational learning and broaden the project's scope.
• Create bespoke workshop material based on resident top learning priorities.
• Troubleshoot any issues with Digital Champions.
• Determine extra requirements, such as employment support, broadband or benefits for targeted content development supported by ECP’s Community Hub team.

Key Responsibilities

• Deliver tailored digital inclusion workshops to groups and individuals to improve Enfield resident digital skills and knowledge.
• Provide training and a learning programme to enable residents to be digitally included.
• Network with residents to help shape the content and project.
• Support the recruitment of Digital Champion volunteers to assist in the development of the project.
• Troubleshoot for residents encountering issues and technological difficulties.
• Create reports and key performance indicators

Enfield Digital Support:

• Ensure digital needs of residents are met by designing and planning appropriate digital inclusion resources.
• Deliver bespoke digital inclusion workshops to Enfield residents to allow them to become digitally included.
• Supervise digital skills workshops/clinics hosted by Partners that you identify as well as ‘new starter’ volunteer sessions.
• Represent Digital Champions at key digital events / network meetings (e.g., Digital Inclusion Forum) Organise and attend in-person stall to promote digital inclusion services at agreed Enfield Community Events.

Coordination of promotional in-person events/activities:

• Organise and attend promotional events (space, stalls, activities, materials…etc)
• Organise branded promotional materials alongside ECP’s Community Hub team as well as welcome pack/materials for volunteers.
• Prepare article/material for ‘Get Online’ Week and other digital inclusion events.
• Prepare case studies that will demonstrate impact and support drafting of promotional materials.
• Engage with Digital Champions and residents to provide quality assurance/feedback and case studies.

Reporting on the impact of the Digital Advice Network Enfield (DANE).

• Work with the ECP Community Officer and Project Manager to develop mechanisms for identifying and tracking benefits realisation.
• Gather data on DANE Digital Champions and help to complete reports/analysis of impacts alongside ECP’s Project Manager and Data Administrator.
• Provide updates to ECP Project Manager.
• Co-Produce quarterly reviews, reports and KPIs.
• Carry out satisfaction surveys to monitor the project.
• Monitor the equipment required to deliver the project.

Other:

• Attend staff and external meetings as and when required
• Attend staff training as and when required.

Skills and Abilities

• Exceptional problem-solving skills.
• Strong relationship building skills, building a collaborative culture.
• Proficiency in methods of co-creation and co-production.
• Excellent communication and interpersonal skills, (oral, written and presentation)
• Ability to respond to and plan digital inclusion solutions resulting from collaboration with residents and colleagues.
• A proven ability to drive change.

Personal Specification:

Essential:

• Working on a one-to-one basis with a vulnerable and isolated client group.
• Delivering digital inclusion activities either in groups or individually.
• Maintaining paper and electronic records and statistical data.
• Co-ordinating volunteers to deliver activities.
• Maintaining paper and electronic records and statistical data (supported by ECP’s Project Manager and Data Administrator).
• Delivering training to others.
• Providing high quality and fast-paced custo

About Us

Age UK Lewisham and Southwark (AUKLS) is a local, independent, self-funded charity dedicated to improving the lives of older people in Lewisham and Southwark. We pride ourselves on our open and participative working environment, adhering to core values of fairness and equality as a service provider, employer, and partner. We are proud to partner with Macmillan Cancer Support to provide essential social prescribing and Cancer Champion services to individuals affected by cancer, through 2 year and 3-year funding, respectively.

Help shape a more inclusive, compassionate approach to cancer support.

At Age UK Lewisham and Southwark, we believe everyone deserves access to personalised, culturally sensitive care. That’s why we’re looking for a Macmillan Personalised Care Cancer Social Prescribing Facilitator to support people affected by cancer — especially those from underrepresented communities — to access the culturally sensitive services and support they need to live well.

Why This Role Matters

This post will support adults in Lewisham who are experiencing cancer treatment and want to take proactive steps to get and stay well. Depending on the goals they set for themselves, you will introduce them to exercise classes, adult learning opportunities, social groups and other wellbeing opportunities to keep their minds focused on the future and getting better.

You’ll work directly with people living with cancer to:

• Complete Holistic Needs Assessments (HNAs)
• Co-create Personalised Care and Support Plans
• Connect individuals to local wellbeing, mental health, and community services
• Break down barriers to access for those often left behind

What You’ll Bring

We’re looking for someone who is:

• Empathetic, patient, and passionate about community health
• Experienced in working with vulnerable adults and diverse communities
• Committed to equity, inclusion, and person-centred care
• Skilled in communication, collaboration, and motivational interviewing
• Organised, proactive, and confident using digital tools

We Welcome You

We know that diverse teams make stronger organisations. If you’ve never seen yourself in a role like this before — we encourage you to apply. We offer:

• Anonymised shortlisting to reduce bias
• Reasonable adjustments throughout the recruitment process
• Applications in alternative formats (written/audio)

Staff benefits

• 26 days annual leave + bank holidays (pro rata for part-time). Additional day's leave for Birthday
• One day a year for volunteering
• Access to Employee Assistance Programme, including access to 24/7 helpline for partners and dependents
• Flexi time scheme allowing the claiming back of additional hours worked
• Other flexible working options, including working from home (where appropriate)
• Generous contractual sick pay scheme, allowing staff to recover without the worry of loss of income
• CycleScheme members – enabling employees to save 25-39% of the cost of a new bike & accessories whilst also spreading the cost
• TechScheme members – enabling employees to purchase tech through AUKLS and spread the cost from their salary

OPERATIONS AND FINANCE OFFICER, POLITICAL STUDIES ASSOCIATION (PSA)

Contract type: Fixed-Term (initial 12-months, potential for extension)

Hours: Part-time, up to 30 hours per week (0.8 FTE). We are open to these being flexibly worked over the week.

 Location: Camden, London (Hybrid working - 1 or 2 days in the office per week) 

Salary: £32,000 pro rata, £25,600 per annum

 Are you ready to play a vital role at the heart of the Political Studies Association (PSA)?

We’re looking for a proactive and organised Operations and Finance Officer to join our small but dynamic team. This is a varied, hands-on role providing day-to-day support across finance, operations, HR, and governance. You’ll work closely with our Head of Operations & Finance and CEO to help keep everything running smoothly.

This is a fantastic opportunity for someone with experience in, or a strong interest in developing finance and digital administration skills. We welcome applicants with a solid background in operations or administration who are keen to grow their knowledge of finance systems, bookkeeping, and compliance in a supportive, mission-driven environment.

In this vital post, you’ll take the lead on day-to-day operational administration, including office management, managing payments and maintaining accurate records in systems like Xero.

 You’ll also:

• Support HR administration and payroll processes
• Manage office contractors and supplies
• Provide excellent service to our tenants and shared workspace users
• Ensure good data management and GDPR compliance
• Assist the CEO and Head of Operations & Finance with admin and logistics
• Contribute to PSA operations and adapt flexibly to changing priorities

We support flexible working arrangements, but the ability to work from our Camden office when required, including on our regular team day (Wednesday) is essential.

For full details of the role, please see the job description available here.

Please send your CV and covering letter, explaining how you meet our criteria and why you wish to join the team by 14th July at 10am. We look forward to hearing from you. We would be grateful if you could also complete our equal opportunities monitoring from when you apply which can be found here. 

Studies indicate that women and people from other historically marginalised are less likely to apply to jobs unless they meet every single criteria.  If you’re excited about this role but your past experience doesn’t perfectly fit our essential criteria, please do not be discouraged from applying.  We are keen to recruit the right person for the role and welcome applications from those who have transferable skills.

Interview will be held on 18th July

To apply for the role, you must be eligible to work in the UK - the Political Studies Association is not a sponsoring Organisation.

Legacy Group Consulting LTD are recruiting on behalf of Solar Aid for a Supporter Care Officer;

 

�� Location: North East London

�� Contract: Full Time, Permanent – 37.5 hours

�� Salary: £27,900pa to £29,700pa – depending on experience

�� Closing Date: Close of Business Thursday 26th June

Why this role matters

We are working with an amazing, international charity – Solar Aid where their mission is to light up every home, school and clinic in Sub – Saharan Africa by 2030, using safe, clean, solar power to recruit someone fantastic for this role.

This role isn’t just about tasks and responsibilities, it’s about joining a team where your voice is valued, your growth is supported, and your work genuinely makes a difference.

What you’ll be doing

As the Supporter Care Officer, you'll be part of wider fundraising team, reporting to brilliant Supporter Care Manager – a small but might team. You’ll be at the heart of helping deliver outstanding supporter care experience, assisting the smooth running of fundraising operations and smooth handling of non-supporter communications.

Your key responsibilities will include:

• Making sure every supporter feels heard, valued, and appreciated
• Managing donation processes and supporter communications with care and efficiency
• Supporting the team with admin tasks that keep everything running smoothly
• Working closely with colleagues across teams to create a brilliant supporter experience
• Develop and refresh supporter journeys across engagement channels, working with Engagement and Digital teams
• Review and refresh “thank you” materials, communications and processes.
• Respond to supporter enquiries received by phone and email, acting as a first point of contact for supporters.
• Contribute to the integrity of the database by amending supporter details as necessary and recognising areas for improvement to support the Supporter Experience Manager with maintenance of the CRM.

What you’ll bring

We’re not looking for someone who ticks every box - we’re looking for someone who’s curious, committed, and ready to learn. If you’ve got the following, we’d love to hear from you:

• Experience in customer service, supporter care, or a similar rolerking knowledge of online fundraising
• Strong communication skills and a real empathy for people
• Good working knowledge of online fundraising
• Comfortable using databases, emails, and admin systems – they use Salesforce – if you have experience of this, would be advantageous
• A positive attitude and a willingness to pitch in

What’s in it for you

The chance to be part of an organisation that’s making tangible impact

• Supportive, inclusive team culture
• A working environment where new ideas and testing new things is strongly encouraged.
• Hybrid/flexible working options
• Opportunities for training, learning and growth
• 7% employer pension contribution
• 27 days’ annual leave

 

How to apply

If this sounds like your kind of role, we’d love to hear from you.

You can apply by sending your CV and a short cover note to Seema Choudhury at Legacy Group Consultancy LTD 

If you are shortlisted for interview stage (it will be a 2 stage interview process – one informal chat during week commencing 30th June and one formal interview at the London office, likely to be week commencing 7th July

A note on equity

We actively encourage applications from people with backgrounds that are underrepresented in the charity sector. If you need any adjustments to take part in the recruitment process, please don’t hesitate to ask - we’re here to make this accessible to everyone.

Let's build your legacy together

Consultancy work (Afghanistan Programme)

Terms of Reference for a Final Evaluation and Report

ToR

Consultancy work: Final Evaluation and Report

Commencement date

4 July 2025

Duration

c. 8 weeks (subject to change)

Accountable to

CAFOD Afghanistan team – Grace How and Kitty Chevallier

 

Overview: Conduct a Final Evaluation for a project entitled ‘Provision of humanitarian and livelihood support’, also known as ‘HELA’ (Humanitarian and Economic Livelihoods Assistance’). The 3-year project is funded by Misereor / Katholische Zentralstelle für Entwicklungshilfe (KZE), with co-funding provided by CAFOD. It is implemented by two local partners in Afghanistan, in three provinces, between 1 September 2022 and 31 August 2025.

CAFOD has been supporting local organisations in Afghanistan, including the two implementing partners for this project, since the 1980s to help tackle issues of poverty and injustice and to respond to humanitarian emergencies.

Background and Context

Project Brief: This project is a result of partnership and joint work between CAFOD and the consortium members. The project builds on CAFOD’s existing programming in Afghanistan which strengthens the capacity of at-risk households by diversifying their livelihood options. The project focuses on meeting basic needs as well as promoting inclusive development, with the objective of strengthening resilience, particularly for the most vulnerable. As the project approaches the final few months of implementation, CAFOD is seeking to engage an external consultant to conduct a participatory final evaluation for this project. This will evaluate how effectively the project has been implemented, its major impacts and lessons learned, and recommendations for future similar programming. It is expected that the final evaluation will have a particular focus on the consortium partners’ ways of working: the strength of their collaboration, the efficacy and suitability of monitoring and evaluation approaches, and the benefit of learning events and strategies used through the project.

CAFOD and our partners are working with the same target group throughout the duration of the project, not only providing humanitarian and livelihood support, but also raising awareness amongst participants of families' rights from an Islamic perspective. Over the past two decades, much work has been undertaken to empower Afghan households and enable them to exercise their agency. Partners are taking a variety of approaches to further these aims in the project.

Ultimately, the project aims to support and ensure that the rights of poor and vulnerable people in Bamyan, Kabul, and Kunduz provinces are upheld and they have increased agency in their social and economic development.

Directly, the project has been planned to achieve programme outcomes:

1. The basic needs of targeted households are met.
2. Targeted participants have improved resilience through diversified livelihoods.
3. Targeted community leaders and members (male and female) are equipped and empowered with the knowledge and skills to promote and uphold their rights from an Islamic perspective.

 

Project Target Group and Location: The project will reach a total of 350 participants in three provinces of Afghanistan (Bamyan, Kunduz and Kabul) with a combination of humanitarian assistance, livelihoods training and other activities.

Project Duration: September 2022 – August 2025 (36 months)

Scope of the Final Evaluation:

The purpose of this final evaluation is to assess the overall performance and objectives of the completed project, in relation to the specified objectives, logical framework, and work plans. The evaluation will examine the extent to which project outcomes have been achieved, the quality and sustainability of results, and the relevance and appropriateness of strategies employed and ways of working. This participatory evaluation will analyse not only what has been achieved, but how it was achieved, how it was measured, and what could have been improved. This will include an examination of accountability measures, and how participants and other stakeholders were engaged throughout the implementation process, including how participants were given the opportunity and encouraged to share feedback and help shape the design of the project. The consultant will make and explain recommendations for consideration in implementing future projects of a similar nature.

The evaluation should include a review of the project’s monitoring data, secondary documents, a workshop with staff, and some direct data collection from key stakeholders including targeted participants taking part in the livelihoods training activities, as well as their relatives and community members. Findings of the evaluation will be used to guide and improve future project design and implementation. They should be written up into a final evaluation report (no more than 30 pages) which will be made available to CAFOD, Misereor and both partners.

As well as assessing progress towards logical framework indicators, the evaluation should focus on capturing, documenting and assessing lessons learned to inform future project design and implementation.

The assessment will be conducted in close coordination with CAFOD’s Afghanistan team, including the Country Programme Representative, Programme Officer, and Programme Support Officer.

Objectives of the Final Evaluation:

1. To assess the project and its effectiveness in meeting its three outcomes and supporting targeted Afghan households, through material assistance, livelihoods skill training and associated support, advocacy initiatives, and other activities.
2. To evaluate the strength and appropriateness of the projects MEAL systems:
   1. To what extent did project monitoring and evaluation help track project progress and achievements?
   2. How effectively was participation and accountability built into project design and implementation, and partners’ ways of working with stakeholders?
   3. How effectively were learning opportunities used throughout the project (including peer learning and exchange visits, learning workshops, regular progress workshops, etc.)?
3. To assess and review consortium functionality, partnership dynamics, and collaboration.
4. To capture and assess key lessons learned from the project from various stakeholders including project staff, participants, civil society groups involved in the project, community leaders and other community members.
5. To assess the sustainability and impact of project achievements, including:
   1. Changes in participants’ social and economic agency and participation
   2. Shifts in community attitudes and behaviours
   3. Capacity built among local partners and stakeholders.
6. To produce a high-quality report, no longer than 30 pages, which will be shared with CAFOD, Misereor and implementing partners.

Deliverables and proposed deadlines:

• Develop a short inception report with proposed methodology, plans and tools for collecting data from stakeholders, for the final evaluation (1st and 2nd week of contract), to be discussed and agreed with CAFOD and partners.
• Gather data from relevant stakeholders (3rd and 4th week of contract)
• Submission of draft report (6th week of contract)
• Review and revision of report based on feedback (6th and 7th week of contract)
• Submission of final report (8th week of contract)
• Presentation of report to CAFOD and partners– date to be confirmed.

 

Methodology:

• The evaluation should adopt a participatory mixed-methods approach, beginning with a desk review before integrating quantitative and qualitative methods to ensure that data collected is triangulated and can be communicated, explained and contextualised.
• It is expected that the consultant will combine surveys/questionnaires with structured interviews, FGDs and KIIs. Note that to enable the open and unrestricted sharing of opinions and information, the data can be anonymised where relevant and appropriate.
• Evaluation team members are encouraged to use innovative methods to collect and analyse data. The qualitative component will allow for more in-depth data gathering to gain more insightful findings from relevant target groups regarding their experience of the project and its impact.
• Data is expected to be gathered from key project stakeholders, including:
  • Targeted participants (in vocational training, first aid training, and Local Leaders Committees).
• The midterm evaluation will be supported by two workshops: an initial developmental workshop in which the data collection methods will be discussed with CAFOD staff and representatives from partners to obtain feedback and input; and a feedback and validation workshop after submission of the draft report, to obtain input on findings and recommendations.
• The consultant(s) are expected to propose the most suitable method of sampling/randomisation and the sample size will be determined in collaboration with CAFOD and partners. Information shall be collected from across specified beneficiaries, partners and stakeholders.
• All data collected during the baseline study will be disaggregated by age, gender, disability, and location.

Ethical Considerations

The below ethical considerations will be adhered to during the midterm evaluation:

• The evaluation will be conducted by an independent and impartial external consultant.
• Quantitative data will be obtained from a randomly selected representative sample. 
• Participation in the study will be voluntary, and individuals must be able to curtail their participation in the study at any time. 
• The safety of participants and implementing partner staff will be paramount.
• Anonymity, confidentiality and safeguarding of study data (both during data collection and for data storage) will be guaranteed. 
• There will be no risks and benefits for individual participants.
• The culture, norms and traditions of study populations will be respected and laws of the country upheld.
• Participation in the evaluation will involve no additional security or safety risks for participants, in light of the current context in Afghanistan.
• The content of the evaluation will be treated confidentially and only shared with CAFOD, partners and Misereor.

Required Competencies:

• A minimum master’s degree in social sciences or relevant field;
• Other training/certifications in thematic areas relevant to the project will be an asset (livelihoods, gender, behavioural change communication etc.);
• Other professional training on Research Methodology, Development Evaluation, and Impact Evaluation from recognised institutes/universities would be an asset;
• A proven track record of an ability to pragmatically apply in-depth knowledge and experiences of issues and practices in the fields of humanitarian, livelihoods and gender in Afghanistan;
• Strong computer and analytical skills with ability to write and review technical documents/ reports, conduct interviews as part of background research.

 

Demonstrable Skills and Experience:

• Record of publication of social research documents, evaluation reports, survey reports, study reports on livelihoods and rights issues is a strong asset;
• Experience of carrying out mixed-methods studies and evaluations and in producing high quality analytical reports (at least 2 recent reports should be submitted with the RFP);
• Strong background of statistical data analysis skills and strong proficiency with data analysis packages (in Stata or SPSS);
• Member of professional societies/forums (e.g. evaluation society) will be an asset;
• At least 6 years’ experience managing evaluations, baselines and/or assessments for community-based programmes, including since August 2021;
• Experience in delivering high quality assessments, research or evaluations for institutionally funded projects such as FCDO/DFID, EU or USAID;
• Experience working with and/or evaluating the work of national NGOs and CSOs in Afghanistan;
• A gender-balanced team (at all levels) is highly desired;
• Ability to adapt plans and approaches, sometimes at short notice;
• Fluency in English essential; ability to conduct interviews in Dari and Pashto essential.

 

CAFOD is committed to creating a safe environment for all project participants, especially children, young people and vulnerable adults, and to prevent their physical, sexual or emotional abuse. The consultant will be expected to follow these commitments and sign and adhere to all relevant policies and procedures.

Interested candidates are requested to submit the following by 29 June 2025. Please see CAFOD website to email the documents requested below

• Updated CVs (lead consultant and associates if any)
• Technical proposal with proposed methodology and detailed work plan
• 2 examples of similar assessments, evaluations, research, analytical report writing in English
• Financial proposal: Up to a maximum of USD 14,000. This fee should include all consultancy costs, including data collection costs (travel, accommodation, food etc.) as well as all applicable VAT and Tax.

Submissions will be reviewed and scored according to a) the criteria and considerations listed in this Terms of Reference, b) the suitability of the project plan/method statement and c) value for money.

Management and Reporting Arrangements:

The recruitment and initial briefing to the consultant will be managed by CAFOD, in consultation with the project partners.

Both in-country implementing partners will provide logistical and administrative support and guidance, including supply of relevant documentation, and help with the organisation of meetings and interviews (the financial costs of this will be covered by the consultant). Additionally required costs such as refreshments for FGDs will be paid for by partners. The consultant will be responsible for working with partner staff to arrange interviews and field visits ensuring all relevant stakeholders are available at the place and time agreed; the consultant(s) will provide facilitation of workshops, FGDs, meetings and field visits.

Deliverables will be reviewed, appraised and accepted by members of CAFOD’s Afghanistan staff, in consultation with the relevant partner staff members. 

Summary Timeline (subject to change):

19 – 29 June

Circulation of TORs and Invitation to Submit Quotations

29 June

Closing date for applications

2 July – 3 July

Interviews with short-listed consultants

4 July

Final consultant selection and contract signing

5 July – 4 August

Planning, document review and fieldwork

14 August

Submission of draft report to CAFOD

15 - 23 August

Review, feedback and revision of report

31 August

Presentation of report findings and recommendations to CAFOD, partners, and Misereor.

 

The selection consultant(s) will be expected to fully agree to comply with all relevant CAFOD policies during the contracted period including the Safeguarding Policy and Code of Conduct, and provide references.

About the Minster Centre

The Minster Centre is a registered charity and company limited by guarantee that provides training in psychotherapy and counselling and an affordable therapy service.

It was founded in 1978 as the first Integrative psychotherapy and counselling training in the UK and is a leading psychotherapy training institution. Now based in Queens Park, NW London, it runs training ranging from open access introductory courses to post-graduate degrees validated by Middlesex University. The Minster Centre caters for around 300 diploma and MA students each year. It is registered with the Office for Students.

The Minster Centre Psychotherapy & Counselling Service (MCPCS) also provides a safe, affordable and professional counselling service to people over the age of 18 who are experiencing a range of difficulties. The service is provided by senior trainees who are in the process of completing their therapy training.

The Centre has an annual turnover of £1.8 million and over 80 staff, most of whom are part-time. For further information about the Centre please visit the Minster Centre website

Role purpose

The Minster Centre is seeking to develop and further professionalise its operations and is recruiting to a new Head of Finance role. This is a part-time, flexible role for two days per week in the first instance. Some time in the office will be needed to work alongside other staff and key stakeholders – this can be managed flexibly alongside working from home. The role would therefore suit someone who wants to balance an interesting and senior role alongside other responsibilities or interests.

The Head of Finance will oversee the financial operations of the charity, owning and ensuring compliance to financial policies and procedures. You will provide strategic financial guidance to the Management Committee and contribute to the delivery of the charity’s financial strategies.

Early priorities will be:

• A review of existing financial policies and procedures to support the ongoing effective running of the charity.
• Working with the Lead team to ensure the charity’s finances are sustainable long-term

A full job description and person specification is available in the Recruitment Pack at the bottom of this page.

Terms and conditions

Salary: Pro rata, £55,000 FTE

Hours: 14 hours per week in the first instance, hybrid working. Exact hours open to negotiation. Some flexibility will be required to attend key meetings.

Contract: Fixed term appointment to end July 2028, in the first instance.

Holidays: 33 days including bank holidays, pro rata

Key working relationships: Management Committee (4 staff who collectively lead the organisation). This post will report to that Team and be line managed by one of them), Finance Administrator, HR and Governance Manager, Quality Manager and Registrar.

How to apply

Please apply using the application forms with a covering email to Afua Pierre by 12 noon on Thursday 17th July, however we reserve the right to close the recruitment process once we have received sufficient high quality applications.

For further information please contact the Director, Lissie Wright by email to arrange an informal conversation.

We particularly welcome applications from people from underrepresented groups, including people from global majority communities, the LGBTQIA+ community, care leavers, people with disabilities and people from other minorities.

Prostate Cancer Research exists to honour the men and families who have been through things no family should have to go through, and to work for a future where no one needs to fear a prostate cancer diagnosis. 

We are always working to provide resources to help, support and empower patients. Giving them the information they need to make better choices about their treatment, while working to identify and target specific unmet needs in the prostate cancer ecosystem, such as racial inequality and bone metastasis. 

Our dedicated staff team is the key to our success, expanding the amount of research that we fund five times over in four years. PCR has been shortlisted for an Impact Prize and won the Change Project of the year award in 2023. 

At Prostate Cancer Research, our supporters are at the heart of everything we do. We are committed to a fundraising approach that values authentic relationships and creates a "gold standard" supporter experience. This means going above and beyond to make every individual feel valued. We're searching for a Supporter Engagement Assistant who will be central to this ambition, helping us create "wow" moments and connecting our supporters directly to our life-changing research.

What you will do:

· Be the first point of contact for our rapidly growing supporter base, making a positive impact on their day through thoughtful and engaging emails, letters, and calls.

· Help to develop and deliver exceptional supporter journeys that increase satisfaction and long-term loyalty.

· Collaborate across the entire Public Fundraising department, gaining unique insights into events, major gifts, and individual giving campaigns.

This role is perfect for you if you are:

· A natural communicator who loves connecting with people from all walks of life.

· Super-organised, proactive, and known for your exceptional attention to detail.

· Passionate about going the extra mile and creating positive experiences for others.

We foster a collaborative, transparent, and supportive work environment. Using agile methodologies, we encourage autonomy and provide significant room for you to develop your skills and career. This is a fantastic opportunity to join a growing team and have a tangible impact in the charity sector.

Key Responsibilities

Supporter Care and Engagement

· Frontline Supporter Engagement: You will be the first port of call for our supporters, managing inbound communications across phone, email, and various digital platforms.

· This includes warmly handling enquiries, taking and processing donations, and escalating complex issues to ensure a seamless and positive experience for everyone.

· Creative Communications & Gratitude: You will take the lead on thanking our supporters and making them feel valued.

· This involves drafting personalised acknowledgements, finding creative ways to share the impact of their support, and sending welcoming messages to new event participants.

· Collaborative Team Support: Act as a key support pillar for the Public Fundraising Team, especially during peak times and events.

· Your role will be dynamic, involving everything from on-the-day event assistance to managing logistics and taking ownership of specific fundraising activities.

· Digital Community Management: Help us maintain a vibrant and supportive online presence by monitoring shared inboxes and assisting with the moderation of our social media communities during key campaigns and fundraising challenges.

· Process Improvement: Develop and maintain essential resources, such as FAQ documents, to streamline our processes and ensure consistent, high-quality information is shared with our supporters.

· In person support for several key owned events and other organised events each year, outside of core business hours as needed, for example – by supporting our London and Brighton marathon teams on the day (time off in lieu will be available).

Supporting Public Fundraising Campaigning and Administration

· Provide essential administrative support across the Events, Individual Giving, and Major Donor fundraising teams, contributing to the efficient operation of campaigns and activities.

· Work collaboratively with the Finance team to ensure accurate and timely processing, logging, and acknowledgement of incoming donations and fundraising income.

· Perform data entry tasks, including setting up new regular gifts, and creating and updating communication records within the CRM system (Access CRM).

· Support the administration and stewardship journeys for fundraising events, assisting with tasks such as registration support, participant communication, and logistics administration.

· Provide surge capacity support during busy periods, particularly for high-volume activities like Facebook Challenge moderation and campaign-specific administration.

· Assist with the preparation and mailing of supporter communications, appeals, and stewardship materials.

· Some on the day support for fundraising events and logistics planning and delivery. This may involve some work outside of core working hours for which TOIL would be available.

Collaboration and Operational Efficiency

· Work effectively within our evolving Agile framework, which empowers teams and individuals to work collaboratively with transparency, with key teams to plan, prioritise, and deliver high-quality supporter engagement activities.

· Build and maintain strong working relationships with colleagues across all teams, including Public Fundraising, Resources, Patient Projects, Finance and Communications, to ensure a joined-up supporter experience.

· Identify and suggest improvements to enhance efficiency and supporter satisfaction, wherever possible.

Database and Compliance

· Adhere to all Prostate Cancer Research policies, procedures, and the staff code of conduct.

· Collect and maintain records and data both on CRM and elsewhere regarding supporter interactions, enquiry themes, supporter feedback, questions, interests etc. For helping us to improve.

· Maintain a proactive approach to learning and professional development, seeking opportunities to enhance skills and knowledge relevant to supporter engagement, fundraising administration, and the cause of Prostate Cancer Research.

· Take responsibility for personal development to improve performance in the role and contribute effectively to PCR’s mission and strategic goals.

Skills and Competencies

Our ideal candidate would have the following:

· Demonstrable or transferable experience of an administrative or support role, within an office environment.

· Demonstrable pro-active growth mindset and excellent problem-solving skills.

· Proactive, eager to learn and support the work of PCR and colleagues.

· Very good written and verbal communication skills with the ability to communicate clearly, empathetically, and professionally with a diverse range of people, particularly external supporters and patients.

· Strong customer service or supporter care skills, demonstrating patience, empathy, and a helpful attitude with excellent telephone manner.

· Strong accuracy and attention to detail with tasks such as data entry and with written communications.

· Experience with using Microsoft 365 applications (Word, Excel, Outlook etc.) and generally good IT skills including web applications and file systems.

· Ability to manage multiple tasks and prioritise workload effectively in a busy environment.

· Work effectively individually and as part of a team.

· A basic understanding of data protection and GDPR principles and maintaining confidentiality.

· An understanding of or interest in the cause of Prostate Cancer Research.

Desirable:  

· Experience working with a CRM system, particularly Access CRM or similar fundraising CRMs would be useful.

· Experience working or volunteering in the non-profit or health and social care sectors.

· Experience handling and processing financial transactions (e.g., taking donations over the phone).

· Experience using design or communication tools like Canva.

· Knowledge of fundraising principles or the Fundraising Code of Practice.

· Experience assisting with event administration or logistics.

· Experience using digital communication tools or social media in a professional capacity.

How to apply?

Please apply by submitting your CV and a short supporting statement (maximum 600 words) outlining why you would like the role and why you think you’d be a good fit, giving examples of previous experience. There will be a two-stage interview process. The first interview will be online, and the second will be a more informal in-person interview at our offices in London.

For more information about the role, please contact our Head of Individual Giving, Tom Treasure for an informal chat.​  

For more information about our organisation and what we do, visit the Prostate Cancer Research website, The Prostate Progress webpage, and the PCR online patient resource, The Infopool.

PCR is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals regardless of their race, gender, disability, religion/belief, sexual orientation, or age. 

The purpose of this role is to provide leadership, oversight and curation to the FYT Leadership Team, and to lead the smooth running of the FYT Organisation which supports the wider FYT Movement. This will include coordinating the delivery of the strategic plan, leading fundraising, and working closely with the FYT Board to oversee the smooth running of the organisation.

Hours: 22.5 hrs per week
Salary: £24,116 per annum (£40,194 pro rata) + 9% pension
Holidays: 5 weeks plus bank holidays and 3 additional days at Christmas
Location: Working from home, with nationwide travel expected

Key Responsibilities:

1. Lead the FYT Movement – Engage with movement members
   • Listening
   • Inspiring
   • Taking inspiration from
   • Facilitating collaboration and cross-pollination
2. Lead the FYT staff team – supporting, supervising, enabling and encouraging and ensuring appropriate HR functions are carried out. 
3. Lead the fundraising strategy for the organisation, giving attention to securing grants, as well as donor fundraising . Report as necessary to funders.
4. Work with the Finance Officer to manage the budget and finances within the parameters agreed by the Board.
5. Facilitate the effective function of the Leadership Team, enabling the smooth and efficient carrying out of the strategic priorities.
6. Provide Line Management support and supervision to the other members of the Leadership Team.
7. Develop, implement and monitor FYT’s strategic plan in partnership with the FYT team and board
8. Engage in practical theological reflection on FYT’s mission and how it is expressed.
9. Attend and contribute as required to Board meetings, working closely with the Chair and Board to ensure that appropriate issues are raised, and that any agreed action is put into effect.
10. Be an advocate for marginalised young people, the issues they face, and youth workers and projects working with them (pursuing prophetic mischief, provocation, and taking up our unique space in the youth ministry community).
11. Make links with appropriate Christian, voluntary and statutory bodies and to represent FYT in appropriate forums and pursue opportunities for collaborative working.
12. Support the active promotion of the FYT training and resource offer.
13. Lead the monitoring and evaluation (impact assessment) of FYT’s work

Other functions:

1. Meet regularly with Line Manager for supervision.
2. Undertake administration and keep necessary work records.
3. Comply with all FYT policies and procedures.
4. Work collaboratively with the FYT leadership team and Board to ensure that organisational policies are regularly reviewed.
5. Engage in CPD/lifelong learning.
6. Undertake any other tasks that may be requested, commensurate with the nature and level of the post and as may be required by the Board of Trustees.

Additional Information

• The Leadership Team is supported by a contract with Giraffe HR that assists in the day to day running of the organisation, primarily managing the finances of the organisation.
• Engagement in ongoing, regular youth work with marginalised young people is not a requirement of this post, but encouraged. FYT will be flexible where possible in order to facilitate this.

Are you our new Grants Manager?

• Are you committed to defending human rights and human dignity, and interested in issues affecting marginalised and excluded people?
• Are you passionate about social justice and believe in the agency of people to create change?
• Do you have a personal and/or professional connection to one or more of our priority areas, and experience or understanding of grant making?
• Are you emotionally intelligent and able to form and develop strong working relationships with a range of individuals and groups?

If so, then you might be the right person to join the AB Charitable Trust at this exciting time.

Our priorities and approach

• The human rights framework
• The criminal legal system
• Migrants, refugees and people seeking asylum
• Access to justice

The A B Charitable Trust exists to promote human dignity and defend the human rights of the most marginalised and excluded people. Our approach is founded on liberal principles of universalism and human rights. We believe in justice, not charity. For us, this means supporting work that promotes rights and does not diminish dignity. It also means supporting efforts to change the systems that shape the lives of marginalised and excluded people in pernicious ways. We have a particular interest in work that uses the law to address inequities and injustices.

Our journey

The Trust was founded 35 years ago to promote and defend human dignity. Since then, we have given over £47m to organisations, and this year we will spend some £10m. We have significantly increased our grantmaking over recent years and intend to continue on a trajectory of growth. This role will join us as we look to the longer term future and begin to develop a new strategy that will build on all that is being achieved through our current strategy, which ends in 2027. 

We are excited by the future and are fortunate to have a modest but growing budget which is expected to reach £15m by 2027. But we are realistic about the challenges involved. The areas we work in are highly politicised and the need is ever increasing, which is why it is important that we attract candidates who are able to help us navigate these waters and who can contribute to maximising our impact at this critical moment. 

About the role and you

The key purpose of this role is to:

• Effectively manage a portfolio or grants across all of our priority areas
• Work closely with the team, grant holders and Board members, developing strong and supportive working relationships
• Contribute to the development of our new strategy and be committed to our values and share our aspirations around best grantmaking practice

The new Grants Manager will need to be genuinely interested in grantmaking in our priority areas and will have the curiosity to learn and develop new areas of knowledge and expertise. You will need to be able to demonstrate a passion for the work of small, grassroots organisations, have emotional intelligence and strong communications skills, and also be genuinely excited about joining our team. 

This could be the right opportunity for a range of potential candidates. We value the knowledge and expertise gained through lived experience of social injustice alongside sector experience. We’re not looking for a seasoned grant maker but you will need to bring commitment to our work and vision, demonstrate experience of seeking to bring about change on tough issues, and have experience of one or more of our priority areas. 

If you would like to have an informal discussion about the role then please contact Allyson Davies, who is advising on this appointment.

We value, welcome and respect all the differences that make us who we are, including: age, cultural background, disability and mental health, ethnicity and race, sex, gender identity and expression, sexual orientation, and social background.

About the role

This hands-on leadership role combines operational excellence with strong interpersonal skills. Reporting to the Director of Design and Technology, you'll manage a team of Project Managers whilst working closely with senior leadership to oversee project delivery, financial planning, organisational systems and growth.

You'll implement best practices for data management, risk management, and compliance in a collaborative way that supports our mission-driven work.

About us

Act Build Change is a transformative organising school that makes community organising and collective care methods accessible to everyone who wants to end injustice.

Since 2019, we've supported over 150 collectives and organisations across the UK and Ireland, working with those with disabilities, migrants and refugees, young people, carers, working class communities, LGBTQ+ collectives, those living in poverty and the intersections across those identities.

Our work includes delivering training and resources, supporting communities to navigate difference and change, and providing coaching for organisers and movement leaders.

Key responsibilities

Project management

Oversee project delivery across our organisation, ensuring quality and efficiency:

• Develop frameworks for project tracking and reporting.

• Manage and develop a team of project managers, providing resources and support.

• Monitor budgets and timelines across internal and external projects.

Financial management

Ensure financial sustainability and responsible resource management:

• Support financial planning and reporting with our board and senior leadership team.

• Oversee invoices, expenses and budget adherence.

• Assess financial risks and manage potential challenges.

Systems and processes

Build and maintain operational infrastructure that enables our effectiveness:

• Develop strategies, policies and procedures with our senior leadership team.

• Maintain and oversee our systems for efficient project tracking.

• Ensure agreed standards are met across our team and resolve operational issues.

Organisational growth

Drive strategic growth and development:

• Develop business strategies for growth across products, services and recruitment.

• Analyse our data to support strategic goals and tracking.

• Support our recruitment efforts and staff policy development.

What we’re looking for

Essential experience and skills

• Proven operations leadership experience, including managing teams and complex projects.

• Strong project management and delivery track record across multiple initiatives.

• Financial management expertise including budgeting, forecasting, and resource allocation.

• Experience with recruitment, performance management, and policy development.

• Experience with data management, reporting, and operational systems.

• Comfortable learning and adopting new technologies and processes quickly.

• Excellent communication skills, including ability to navigate difficult conversations professionally.

• High attention to detail and meticulous approach to operational standards.

• Ability to work remotely and manage diverse responsibilities with autonomy.

What we’d love to see

• Experience across different organisation types and sizes.

• Flexibility to work with different methodologies and systems.

• Risk management and compliance background.

• Comfortable representing the organisation to external stakeholders.

• Track record of implementing operational improvements and efficiencies.

Personal qualities

• You approach challenges with patience and understanding, able to communicate directly when needed whilst maintaining positive relationships.

• You're confident in your expertise but remain open to different perspectives and collaborative problem-solving.

• You take personal accountability seriously and help build a culture where others take ownership of their work.

• You enjoy working in a collaborative team environment and building positive relationships across the organisation.

• You're aligned with our mission and values and are motivated by creating positive social change.

What we offer

Salary and benefits

• £49,500-£62,000 salary, depending on experience.

• Permanent contract with option for 4 or 5 days per week (salary and benefits will be pro-rated).

• Over 30 days of leave, including 25 days of annual leave, one day off for your birthday, one week off in August for learning and rest, plus Christmas close.

• Pension scheme and enhanced parental leave and sick pay.

Working arrangements

• Fully remote working (must be within 4 hours of central London).

• Access to office space in London when needed.

• Co-working space expenses available for those based outside London.

• Occasional travel to London may be required (up to twice a month), with expenses covered.

• Team away days around the UK (up to four times a year), with expenses covered.

• Full equipment and tech support provided.

Growth and impact

• Direct contribution to building people's power and making positive social change.

• Collaborative, mission-driven work environment with impact across the UK.

• Professional development opportunities including training and events (assessed on an individual basis).

• Clear growth pathway in an expanding team.

How to apply

Please note: this role is for UK-based candidates who have the right to work in the UK.

What to send

• Your CV (max. two pages).

• A supporting statement answering the questions below (max. two pages).

• Both documents as PDFs attached to your email.

Questions to address

• Describe a time you led operational improvements in a complex organisation. What was your approach and what were the results?

• How would you approach building operational systems for an organisation that values collaboration and accessibility?

• What attracts you to this role at Act Build Change specifically?

Next steps

• Submit your application by Fri 11 Jul 2025.

• First round interviews will begin from the week of 28 Jul 2025.

• The role will start from Oct/Nov 2025.

We are a neurodiverse and intersectional team. We’re committed to providing equal opportunities for everyone of all backgrounds. If there is anything you need us to do to support you in the application process please let us know as soon as possible.

This role requires someone with excellent administrative, organisational and financial management skills, and the ability to coordinate multiple workstreams with care and precision. 

You will work closely with the Clinical Director, Board, and other stakeholders to deliver high-quality therapeutic services, manage projects, support fundraising and communications, and ensure our facilities meet the needs of both clinicians and the community. The Centre Manager must be able to work independently and take initiative, whilst also being a collaborative member of a small team. As the face of the organisation, you will be based on-site and have excellent interpersonal skills to be able to communicate with people from all walks of life. 

Key Responsibilities are as follows:

Strategic Leadership: Work with the Directors and Advisory Board to support long-term planning and strategic development. Creatively implement systems and structures to maximise service delivery, productivity, and income. 

Operations and Facilities Management: Oversee the booking and management of clinic and event rooms, maintain high standards of customer service for building users and visitors, liaise with contractors regarding building maintenance and manage the general upkeep of facilities to maintain a high standard of health and safety. Respond to issues in a timely manner and maintain relationships with building users. 

Financial Management: Lead the financial management of the organisation, monitoring project budgets, invoices, licences and debtors. Chair a monthly finance subcommittee meeting and maintain an overview of the entire organisation’s cash flow and projection. 

Governance: Act as the main point of contact for the board of directors and advisors. Prepare and attend monthly board meetings. 

Programme and Event Delivery: Coordinate internal and public events including lectures, film screenings, and workshops - providing logistical and operational support including ticketing, promotions and managing event staff/volunteers. 

Clinical Project Management: Lead operational delivery of funded projects including two subsidised psychotherapy schemes: tracking budgets, collating outcome measures, writing reports, managing timelines and liaising with clinicians and patients. This also includes managing referral pathways, responding to enquiries from patients, sharing referrals with clinicians, and line managing an administrator who supports these tasks. 

Outreach Programme Management: Coordinate our multiple outreach programmes such as two Therapeutic Playgroups, one of which is for refugees and asylum seekers. This involves acting as the main point of contact for programme staff, reporting on their activities and progress to the board, and maintaining the operational frameworks necessary to allow the programmes to thrive. 

HR: Manage all HR elements of the organisation including but not limited to: advertising and recruiting roles, drafting contracts, keeping an up to date log of internal policies, and handling any staff concerns with discretion and professionalism.

Development and Fundraising: Support grant research, writing, and application processes in collaboration with the Development Coordinator. You will be required to liaise with key funders and maintain records, reports, and track project outcomes.

Communications: Lead on internal and external communications, including newsletters, social media and website content.

Person Specification

Essential:

• Project management experience

• Competent in the Google Workspace 

• Familiar with property management and health and safety

• Comfortable with spreadsheets and financial tracking

• Strong customer service and interpersonal communication

• Ability to work collaboratively, discreetly, and flexibly

Desirable:

• Interest in mental health, psychoanalysis or psychotherapy

• Experience in a clinical setting

• Fundraising or grant management experience

• Ability to liaise with people and patients who may be in vulnerable state

• Experience with IT, AV, and livestreaming tools

• Experience with reporting to and working with a board

Key info:

• Salary - £38,000-£45,000 per year pro rata.

• Responsible to - Clinical Director.

• Reports - Administrator (shared line management with Development Coordinator).

• Contracted hours - Up to 5 days a week on site, Monday-Friday, with the potential for one day remote work post-probation. A job share/part time is considered. Occasional evening and weekend work will be required when there are events. 

• Pension - NEST scheme with 5% employer contribution.

For full details, please see the JD attached. 

HR Officer

Are you an enthusiastic HR professional looking to make a real difference in a values-led organisation championing women’s housing in London?

Position: HR Officer
Location: Hammersmith, West London / Hybrid (Tuesdays in the office, plus one additional day)
Hours: Full time, 35 hours per week (Monday to Friday, Activity-Based Working)
Contract: Permanent
Salary: £30,939 per annum
Closing date: Sunday 6th July (midnight)
Interviews/assessments: Thursday 17th July, in Hammersmith

About the Role:

This is an exciting opportunity to join the organisation at a time of growth and development. As HR Officer, you’ll play a key role in the day-to-day delivery of HR operations, supporting the organisation's people and culture goals.

Working closely with the Head of HR and Corporate Services, you’ll provide expert, proactive support across the employee lifecycle—from recruitment to training and performance—to help create a high-performing, inclusive workplace that supports - 1,000 residents across London.

Key Responsibilities Will Include:

• Coordinating and administering all stages of the employee lifecycle
• Managing HR systems and maintaining compliance with policies and GDPR
• Supporting recruitment administration and organising interviews
• Delivering HR inductions for new starters
• Coordinating training programmes and maintaining learning records
• Supporting payroll and responding to HR-related queries
• Producing HR data and reports to inform decision-making
• Contributing to strategic HR initiatives and continuous improvement

To Succeed in This Role, You’ll Need:

• Strong administrative and organisational skills with excellent attention to detail
• Experience working in HR operations, ideally in a values-driven or non-profit organisation
• Knowledge of UK employment law and HR good practice
• Solid IT skills, including HRIS and Microsoft Office
• Excellent interpersonal skills and the ability to communicate clearly and sensitively
• A proactive, self-starting attitude with a commitment to inclusion and high performance

Desirable but not essential:

• CIPD qualification (or working towards)

About the Organisation:

The organisation was founded in 1920 to meet the housing needs of single women, a mission that’s as urgent today as it was then. With a portfolio of just under 1,000 homes and new developments underway, the organisation is committed to providing safe, secure and affordable housing for single women across London.

Their values - Putting residents first, being Open, Nurturing relationships, and promoting Equality, Empowerment and Respect, are at the heart of everything they do.

Other roles you may have experience of could include: HR Assistant, People Officer, Recruitment and Onboarding Coordinator, Human Resources Administrator, People & Culture Officer, HR Generalist, or Employee Experience Coordinator.

Want to work for a mission-led organisation helping improve lives during challenging journeys?

Our client is looking for an Events Assistant to join them on an interim basis for 6 weeks (possibly longer). You’ll play a key role in supporting the delivery of meaningful events and ensuring every supporter feels valued — whether that’s through a warm welcome email, a timely thank-you call, or managing the shared inbox with care and efficiency.

This is a fantastic opportunity to combine your events, admin and customer service skills with a cause that truly matters.

Role: Events Assistant
Organisation type: Charity
Salary/rate: £13.50 per hour
Working arrangements: Mon to Fri - 9am – 5pm
Location: WFH/Remote
Employment type: Temporary (6 weeks with possible extension)
CLOSING DATE: (CVs on a rolling basis)

Short description of the role:

• Provide administrative and inbox support across the events and fundraising portfolio
• Respond to supporter enquiries via email and phone, offering excellent customer service
• Handle sensitive conversations with empathy and professionalism
• Make outgoing calls to check in with fundraisers and offer support throughout their journey
• Confidently manage incoming enquiries through a shared events inbox
• Use the organisation’s CRM (Microsoft Dynamics) to update records and track interactions
• Welcome new event participants warmly and send timely thank-you messages
• Support stewardship of supporters taking part in flagship events like the London Marathon
• Collaborate with the wider team to ensure smooth event delivery and supporter experience

To be considered for the role you will have the following, skills, knowledge, and experience.

• Strong communication and customer service skills - able to support, reassure, and energise supporters
• Attention to detail – especially for managing inboxes, databases, and donor records
• Organisation & time management – juggling tasks across multiple events and priorities
• Team player attitude – able to work collaboratively and pick things up quickly
• Confident phone manner – comfortable making and receiving calls, including sensitive conversations
• IT proficiency - comfortable using Outlook, Excel, and CRM systems

The successful candidate will bring experience in customer service, administration, or supporter care, ideally within a non-profit, charity, or membership organisation. They’ll be confident handling a busy shared inbox and have a good understanding of fundraising events and supporter journeys.

Experience using CRM systems is essential - while Dynamics is the system in place, strong general CRM skills and a willingness to learn are key. Exposure to mass participation events like the London Marathon would be a bonus, along with previous experience welcoming or stewarding supporters, volunteers, or participants.

If you're looking for a short-term, rewarding opportunity where your organisational skills, communication flair, and supporter-focused mindset can truly make a difference, we’d love to hear from you!

To apply for the Events Assistant role, please reply and upload your CV quoting reference 82047SOH and we can provide more information to you.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.