Learning and development lead jobs in Birmingham

Today, 12 children and young people will be diagnosed with cancer. We’ll stop at nothing to make sure they get the right care and support at the right time.  ​

• Directorate: Innovation, Policy & Systems Change
• Reporting into: Associate Director of Research, Learning and Systems Change
• Colleagues reporting into role: No direct reports at present. However, coaching and managing of volunteers and/or consultants is expected. 
• Location: You can be home-based anywhere in the UK, with travel for meetings. You can also choose to work from our Bristol or London offices.
• Closing date: Monday 8 June at 12 midday
• Interview dates: Monday 15 June and Tuesday 16 June (please tell us in your application if you cannot attend interview on one of these days)

Change lives in a life-changing career

When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.

The impact of cancer on young lives is more than medical. And that impact can be felt by entire family. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer.

We remove barriers, solve problems and prioritise well-being. And we stop at nothing to make their voices heard and their unique needs understood, so they can get the right care and support at the right time.

About the role

We’re looking for a Head of Research & Evidence to join our ambitious Research, Learning & Systems Change Team. 

Young Lives vs Cancer has a strong and growing commitment to changing the system for children and young people with cancer, and their loved ones. Our North Star vision and Time is Now Strategy focus on influencing how the wider system works – from services and policy to practice on the ground – so that families get the support they need.

The Head of Research and Evidence sits in the Research, Learning & Systems Change team, within our Innovation, Policy & Systems Change Directorate. The role is responsible for ensuring our work is grounded in strong, credible and useful evidence, and that learning is actively used to shape decisions, practice and change across the system.

This is a leadership role within a small but ambitious team. You will set direction and provide thought leadership, but you will also be hands on – designing, commissioning, managing and using research alongside colleagues and partners.

Building trusted relationships and using evidence to influence thinking and action are central. You will work with colleagues, children and young people, families, and partner organisations (such as the North Star Cancer Collective) to learn, strengthen credibility and create change.

This role is subject to a Criminal Record Check. In the event of a successful application, a Basic Criminal Record Check will be completed. A previous conviction is not necessarily a barrier to employment. We encourage qualified applicants to apply, and we will consider each case individually.

What will I be doing?

No two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. You’ll work as part of a strong internal team, collaborating closely with colleagues across the organisation and with key external partners to generate, use and apply evidence that supports learning, influence and system change. Here are some of the main things you’ll be doing, but you’ll find more details in the job description and pack:

• You’ll be setting the direction for research and learning, leading a clear and purposeful research programme focused on the psychosocial experiences of children and young people with cancer. You’ll ensure research is high‑quality, ethical and impactful, including commissioning work with partners and contributing to research funding bids.

• You’ll be understanding needs and experiences to grow a strong, credible evidence base, building and using robust evidence on need, inequality, impact and progress to inform strategy, services, policy and system change. You’ll ensure children, young people and families meaningfully shape research and that insight is shared in clear, practical ways.

• You’ll be providing system insight and leadership, analysing how the system works, identifying trends and pressures, and using evidence to guide where change is most needed. You’ll build trusted relationships across the voluntary sector, NHS and research community, sharing learning and strengthening our credibility and influence.

• You’ll be turning learning into action and influence, helping teams apply research to real‑world practice and supporting testing, learning and improvement over time. You’ll put feedback and learning loops in place and assess how research‑informed change is affecting practice and outcomes.

What do I need? 

Diverse perspectives and unique skill sets are at the heart of Young Lives vs Cancer. If you're passionate about making a positive impact and eager to learn, we encourage you to apply, even if you don't meet the criteria and person specification fully. Your potential is what matters most to us, and we’re committed to fostering an inclusive and supportive work environment to help you develop.

The key skills we’re looking for in this role are:

• Experience leading and delivering research, including setting direction, choosing methods, commissioning or carrying out research, analysing data, and ensuring high quality and ethical practice.

• Strong research and analytical skills, with confidence working with both qualitative and quantitative data and evidence, and turning insight into practical action.

• Experience using evidence to support change, such as shaping strategy, influencing policy, improving services or supporting system change.

• Experience working across organisations, building trusted relationships with colleagues, partners, and where appropriate, children, young people and families.

• Ability to communicate complex research clearly and accessibly to different audiences, in writing and in conversation.

• A collaborative way of working, with strong people skills, curiosity and a learning mindset, and a clear commitment to equity, inclusion and anti‑oppressive practice.

What will I gain?

For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:

• Flexible working: we’re open to working hours outside of 9 - 5 and we can talk through your flexibility requirements at interview stage
• Well-being, Thinking & Growth Days: four days a year to to step back from the day-to-day and focus on your own learning and development
• Generous annual leave allowance
• Great family/caring leave entitlements
• Enhanced pension
• Access to our employee savings scheme

To find out more about our benefits package, have a look on our website.

Our commitment to Diversity, Equity, Inclusion and Belonging

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.

We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value AI adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to tell us about your skills and experiences in your own voice.

Accessibility

We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible. Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.

To hear more about this role, please sign up to one of our informal drop in sessions taking place at 12:30pm on Tuesday 26th May and 17:30pm on Monday 01st June.

#ShowTheSalary #NonGraduatesWelcome

The National Youth Agency is looking for a Business Development Manager

Business Development Manager
Contract: 12-month fixed term (Maternity leave cover)
Hours: Full-time - 37 hours per week
Salary: £43,054 per annum (dependent on experience and qualifications)
Location: Home-based in England with occasional travel for meetings, workshops, and team activities. Head Office is in Leicester.

What we do

As the national body for youth work, the NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.

We work in partnership and believe in collaborative leadership, listening to youth workers and the youth work sector so that we can understand their needs and respond to the challenges they face. We are ambitious for youth work and for young people and integrate youth voice and influence across our work

About the Role

We are looking for an entrepreneurial and proactive Business Development Manager to develop relationships and opportunities with new clients, drive income generation and to grow the reach of the charity.

This role leads on securing new business opportunities across tenders, grants, consultancy, training, and government contracts, managing the process from initial research through to submission and handover. It focuses on building and maintaining relationships with partners across the public, voluntary, and private sectors, while promoting the NYA’s services and quality framework.

Key Responsibilities

As a Business Development Manager, you will:

• Seeking and attracting new opportunities for the NYA to work with public sector, voluntary sector, and private sector partners.
• Identifying and assessing prospects across tenders, grants, commercial proposals and government frameworks/contracts.
• Developing win themes, evidence, pricing assumptions (where applicable) and coordinating with internal and external stakeholders to develop bids.
• Managing clarifications, presentations/interviews and negotiation stages with commissioners/funders/clients.
• Keeping pipeline and plans up to date and reporting progress/risks against targets.
• Developing relationships with and maintaining existing relationships with clients and funders.
• Taking bids through to close including final agreements and contract sign off.
• Promoting NYA products, resources, consultancy services and training offer.
• Delivering market research, developing business strategies and pitches, managing projects, and identifying new business opportunities.
• Working as part of the wider Business Development Team to achieve income targets
• Working with our youth work specialists and Programmes and Research teams and reporting to the Head of Business Development.

Why Work for NYA?

• NYA operates as a people-focused organisation, prioritising the well-being and needs of its employees.
• NYA offers an exceptional flexible working approach which encourages our team to balance professional responsibilities with their personal life.
• A remote based team, spread across England, fostering inclusivity and diverse talent. Despite geographical distances between team members, NYA maintains a highly motivated and connected team through the optimisation of digital tools.
• NYA is committed to supporting the continual personal and professional development of our team and helping them achieve their ambitions.
• We provide 25 days leave plus 8 days, life assurance scheme, 5% employer pension contribution and a comprehensive Employee Assistance Programme via Spectrum.life with unlimited specialist support available to all NYA employees.

Closing date: 5pm Friday 26th June 2026
Please note: we reserve the right to close this vacancy early
Interviews: Week commencing 6th July 2026 (subject to change)

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

The National Youth Agency is an equal opportunities employer. 

At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission.

We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.

Please note: We use AI detector software, so applications or CV’s with high levels of AI generated content may be disregarded. We understand that AI tools can offer support to candidates who have learning differences, which is why we will accept applications with some AI assistance.

No agencies please.

Our client is a charity that works directly with, and for unpaid carers, providing personalised information, advice and tailored support making it easier for those caring for someone else to continue living their lives to the fullest. With a committed, dedicated staff team and clear plans to scale reach, support and impact, this charity lives its values by being positive, collaborative and ambitious in all it does.

Business Development Manager

Hybrid - predominantly home-based with occasional travel

Permanent

22.5 - 30 hrs hours per week (negotiable, 3-4 days a week)

£39,000 - £45,000 (pro-rata for part-time hours)

Reporting to the Director of Income and Engagement, you will identify, assess and manage contract and funding opportunities. You'll lead the development of compelling, high-quality and cost-effective bids and proposals (including re-securing existing contracts), coordinating bid plans and bid teams to ensure a consistent approach. You will also support mobilisation of new contracts and services and build relationships with commissioners, funders and partners. Using insight, outcomes data and carers' feedback, you'll strengthen bids, inform service improvement and support the development of innovative service models that improve outcomes for carers.

To be successful in this role, you will bring a strong track record of securing new contracts and re-securing existing contracts, with experience of commissioning and procurement processes in health, social care or the voluntary sector. You'll have proven experience of leading bid development activity and bid teams, producing high-quality, persuasive proposals to tight deadlines, alongside strong senior stakeholder engagement skills with commissioners, funders and partner organisations. You'll bring a good understanding of health and care systems (including Local Authority and Integrated Care System priorities and pressures), plus experience of service design and improvement, working collaboratively with multi-disciplinary teams and people with lived experience.

How to apply

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Femke Vorstman at Prospectus.

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. To formally apply, you will need to complete a supporting statement (max. 2 sides of A4) by COB on Monday 8 June.

nasen is currently recruiting a Head of Data & Insights to lead all digital technology and analytical requirements across the charity.

Job vacancy: Head of Data and Insights
Location: Tamworth (Hybrid, Office 2 days per week)
Salary: £45,900 per annum
Hours: Full time (part time working considered)
Contract Type: Permanent

About us

nasen is the National Association for Special Educational Needs – a charitable organisation that exists to support and champion those working with, and for, children and young people with SEND and learning differences.

We seek to ensure that all education practitioners across early years, schools, post-16 and wider settings are equipped to understand, identify and support those with SEND and learning differences, and provide Continuing Professional Development (CPD), resources, advice, information and much more to enable all staff to meet the needs of all their learners.

nasen brings organisations together, whether locally or nationally, to share practice, shape solutions. Our priorities are those that matter to the education and SEND sector, drawing on our direct engagement with practitioners, school leaders, SENCOs, local authorities and hearing from the lived experience of children and young people.

About the role

This role within nasen’s Senior Leadership team offers the opportunity to join a small, yet dedicated and passionate workforce at an exciting time following the launch of nasen Plus membership and nasen Academy.

This opportunity will allow you to be the key lead in influencing the direction of our digital strategy, whilst also contributing to the day-to-day tasks required to maintain and implement an effective and accessible digital platform.

You will be an essential and valued member of the Senior Leadership Team, helping us in our mission to create an inclusive and equitable education for all.

Role objectives

• To lead the strategic direction of data development and progression for the charity, including the development of a cross-system strategic data and digital workplan.
• Nominated Data Protection Officer including full statutory DPO responsibility under UK GDPR, ensuring appropriate and compliant governance of data as well as robust systems and processes which staff understand and adhere to.
• To lead and drive the development of data analysis, ensuring nasen has robust information on which to develop organisational priorities and activities and showcase our story so far including creation of datasets and charts for external reporting.
• Lead on development and transformation projects to improve nasen’s use of existing data assets and digital platforms and coordination of supplier-led system development
• To be the key liaison across internal teams and provide regular analysis and reporting, including Key Performance Indicators (KPI), governance and reporting across platforms.
• Lead and be accountable for procurement and supplier contract management of commissioned data solutions, data tools, and software for the organisation.

Employee Benefits 

• 30 days annual leave per year
• Christmas Closure - additional
• Hybrid working (policy available on request) 
• 8% employer contribution pension. 
• Flexible start and finish time, Friday early closure
• Employee Assistance Scheme  
• Life Insurance Policy x3 of your salary
• Cycle to Work Scheme available  

Closing Date: Monday 15th June 2026
Interviews are expected to take place the week beginning 22nd June.
N.B. We will be reviewing applications as they come in, we will close the advert early if we receive sufficient quality applicants, please apply early to avoid disappointment.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Equality, Diversity and Inclusion 

We aim to be an inclusive employer – let us know if you have any access requirements for the recruitment process. We are happy to offer interviews online or in person. The interview process will include a conversation with prepared questions.

No agencies please.

QuarterFive are delighted to be supporting STEM Learning, a leading educational charity that believes every young person deserves access to high-quality education and career support, regardless of their background. 

Reporting directly to the Chief Executive, and as a member of the Senior Management Team, you will lead the organisation's fundraising strategy and team to secure significant, multi-year income from major donors, trusts and foundations and corporates. You’ll be responsible for expanding their funding base, deepening key relationships, and ensuring the organisation has the partnerships and resources to achieve its mission.

Fundraising has developed rapidly in recent years, with investment, board-level commitment and a growing team driving success. With strong foundations in place and a portfolio of high-value partnerships, there is an exciting opportunity to scale their strategic influence and deepen their impact.

We’re looking for a relationship-driven leader who will take an entrepreneurial approach to identifying opportunities for new funds and develop long-term, high-impact partnerships.

This is a hybrid but mostly home-based role, with monthly team meetings and occasional overnight stays at the N.England headquarters, and fortnightly attendance at the London office. All travel costs covered.

As Head of Fundraising, you will:

• Lead on fundraising strategy with major donors, trusts and foundations and corporates, focusing on driving  new funder engagement and developing long-term, high-impact partnerships
• Secure high-value, multi-year funding partnerships with major donors, trusts and foundations and corporates, achieving six-figure and above income targets
• Manage, develop and inspire a team of five, fostering a proactive, collaborative, innovative and high-performing culture
• Build and maintain a strong, diversified pipeline of new and repeat funders aligned to organisational priorities and ethical fundraising principles
• Engage senior stakeholders including the CEO, Chair, Trustees and senior partners to unlock networks and open opportunities
• Work closely with programme and delivery teams to create compelling funding propositions and ensure excellent stewardship and impactful reporting
• Represent the organisation at senior-level networking events, conferences and sector forums, influencing decision-makers and strengthening brand positioning

Essential skills and experience:

• Success in securing and growing income from a range of sources, including HNWIs and trusts and foundations — delivering six-figure and multi-year partnerships
• Skilled relationship builder with experience developing and stewarding complex, multifaceted partnerships that deliver mutual value and long-term impact
• Strong managerial skills to empower teams and support their professional development and enjoyment in their role
• Strategic business developer with the ability to build and maintain a strong pipeline of funding opportunities, identifying, cultivating, and converting prospects to meet fundraising targets
• Entrepreneurial and proactive, with a strong sense of ownership and the confidence to identify, shape, and present compelling cases for support
• Collaborative and influential, experienced in working across matrix structures and with remote or cross-functional teams to achieve shared goals, ensuring alignment and effective delivery
• Highly skilled communicator, comfortable presenting to diverse audiences and tailoring messages to inspire and engage at all levels
• Strong networker, eager to represent the organisation at events and conferences, identifying new opportunities, and staying informed on market trends and developments in the philanthropic and corporate partnership landscape

Desirable, but not essential:

• An understanding and general knowledge of the education landscape in the UK
• Experience of establishing or maintaining a Fellowship programme

Employee benefits include:

• 30 days annual leave plus bank holidays
• Up to 15% employer pension contributions 
• Private health care via Benenden Health plus Healthcare Cash Plan and Dental Plan
• Annual salary review
• Electric Car Benefit Scheme

We are seeking a dynamic, strategic, and highly organised individual with either registered healthcare status or an experienced commissioner of healthcare services and a passion for supporting people with long-term health conditions like ME.

As Clinical Lead, you will play a pivotal role in the delivery and development of our Healthcare Services. As our CQC Registered Manager, you will play a critical role in supporting the team and assuring effective and safe services for people with ME of all ages and their families.

Reporting to the Director of Operations, you will also play a pivotal role in developing our services, drive performance and optimise processes, and enhance service delivery to take action with impact to better support individuals living with ME.

Job Purpose   

Working closely with the Director of Operations, the Clinical Lead will play a pivotal role in leading and developing Action for ME’s clinical Healthcare Services, ensuring the highest standards of clinical care for individuals affected by Myalgic Encephalomyelitis (ME). The postholder will be responsible for clinical oversight, service development, and leadership, working collaboratively with multidisciplinary teams to enhance outcomes for children and adults with ME and will be the CQC Registered Manager for the service.  

At present, Healthcare Services is a small team with two physiotherapists and one doctor (specialist GP), with plans to recruit more.

We are keen to develop and expand our services, building on the small amount of spot purchasing from local commissioning boards and exploring a diagnosing and prescribing offer. We are also keen to explore the potential of increasing the range of disciplines offered within the team. You will play a key role in contributing to, and delivering, the strategy for our Healthcare Services.  

Key Responsibilities  

• Provide clinical support and expertise to Action for ME's Healthcare Services, ensuring evidence-based, person-centred care.  
• Act as Registered Manager for CQC (Care Quality Commission) purposes and ensure that the service meets all required standards.   
• Lead the development and implementation of clinical policies, protocols, and best practices in line with national guidelines and regulatory requirements.  
• Supervise and support healthcare professionals within the service, offering guidance, mentorship, and training.  
• Collaborate with external stakeholders, including NHS services, researchers, and others, to enhance healthcare provision for people with ME.  
• Ensure the service complies with regulatory and safeguarding standards, including CQC requirements where applicable.  
• Monitor and evaluate service delivery, using data-driven insights to improve clinical outcomes and patient experience.  
• Provide expert advice on complex cases, supporting the team with clinical decision-making.  
• Designated Safeguarding Officer for Healthcare Services.   
• Represent Action for ME at external forums, conferences, and policy discussions.   

Person specification
All criteria noted below are essential requirements of the role.

Qualifications

• A registered healthcare professional (e.g., doctor, nurse, physiotherapist, or occupational therapist) with active professional registration (GMC, NMC, HCPC or equivalent) OR an experienced commissioner of healthcare services with experience of quality assurance, safeguarding and compliance. 

Experience and Knowledge

• Extensive clinical experience in chronic illness management OR sound understanding of clinical practice, ideally with expertise in ME or related conditions and a clear understanding of the challenges faced by people with ME.  
• An understanding of Care Quality Commission regulatory requirements.
• Proven leadership experience in a healthcare setting, including team management and service development.  
• Strong understanding of evidence-based practice and clinical governance.  
• A sound understanding and experience of safeguarding children/young people and vulnerable adults.
• Experience in training and mentoring healthcare professionals.  
• Knowledge of NHS structures and commissioning processes.  
• An understanding of working within the third sector or charitable organisations.

Skills and Behaviours

• Excellent communication and interpersonal skills, with the ability to engage effectively with patients, carers, and healthcare professionals.  
• Ability to work independently and collaboratively within a multidisciplinary environment.
• Proficient with Microsoft Office (including Word, Excel, Outlook, Teams) and the ability to quickly learn relevant bespoke software systems.

Attitudes

• Commitment to patient-centred care and advocacy for people with ME.  

Main Role & Responsibilities

The post holder is required to provide strategic leadership and oversight of all programme activity, ensuring all activity is delivered and evaluated effectively and in alignment with organisational goals.  

The successful candidate will lead and develop programme teams and oversee engagement, planning and delivery, and monitor risk and opportunities. They will develop strong relationships representing the organisation externally, and ensure programmes demonstrate clear impact and meet quality standards.

Role Requirements

Duties will include but not be limited to:

Strategic Leadership & Direction

• Lead all programme activity and ensure alignment with organisational goals
• Translate vision and strategic goals into actionable programme, content and priorities
• Identify opportunities for growth, innovation, and impact
• Contribute to wider organisational strategy and oversee the operationalisation of strategic goals
• Work closely with other heads of services to support strategic development

Programme Development & Design

• Oversee the development and evolution of programmes, content, and resources
• Ensure programmes are evidence-based, relevant, and high quality, aligning with quality standards, working closely with the insights team
• Lead needs assessments and stakeholder consultations to understand programme needs
• Embed inclusivity, accessibility, and best practice in all programme design

Programme Delivery & Operations

• Oversee the planning, implementation and delivery of all programmes
• Develop systems, processes, and timelines for consistent execution
• Manage programme budgets and resource allocation
• Identify and mitigate risks to delivery
• Identify opportunities for commercialisation of products and services

Performance, Monitoring & Impact Measurement

• Define KPIs and success metrics aligned to organisational outcomes
• Analyse data to assess programme effectiveness and impact
• Use insights to drive continuous improvement and strategic decisions
• Report on performance to senior leadership, funders, and stakeholders

Stakeholder & Partnership Management

· Build and maintain strong relationships with:

• • Partners and collaborators
  • Funders and commissioners
  • Community or beneficiary groups
• Represent the organisation externally at meetings, events, and networks
• Identify and develop strategic partnerships to enhance programme reach

Team Leadership & Management

• Lead, manage, and develop the delivery leadership team
• Participate in strategic development and oversee work within delivery and impact portfolio
• Work closely with other heads of services to provide support to the SLT
• Set clear objectives, expectations, and performance standards
• Provide coaching, mentoring, and professional development opportunities
• Foster a collaborative, inclusive, and high-performing team culture

Quality Assurance & Governance

• Ensure programmes meet quality standards and organisational policies
• Maintain compliance with relevant regulations and safeguarding requirements
• Oversee documentation, reporting, and accountability processes

Resource & Content Oversight

• Ensure the development of high-quality programme materials and resources
• Oversee content consistency, branding, and alignment with organisational values
• Ensure resources are accessible and effectively utilised

Financial Oversight

• Manage programme budgets and ensure cost-effective delivery
• Monitor expenditure and ensure alignment with funding requirements
• Support fundraising and contribute to funding proposals as required

Innovation & Continuous Improvement

• Work with Insight and Innovation team to stay informed of sector trends and best practices
• Encourage innovation in programme design and delivery
• Pilot and scale new approaches based on evidence and feedback

· Oversee development of all programmes and associated content and resources

Person Specification 

Essential

· Educated to degree level or have the equivalent experience

· A detailed understanding of education, Health and Social Care and family services and how to engage these sectors

· Confident leader with previous demonstrable experience in overseeing multiple programmes or portfolios with matrix management experience

· Proven track record of developing, delivering, and scaling programmes with measurable impact

· Experience working with a range of stakeholders, including partners, funders, and communities

· Experience managing budgets and resources effectively

· Experience of delivering regional and national programmes

· Strong understanding of programme design, delivery, and lifecycle management

· Understanding of partnership working and stakeholder engagement approaches

· Awareness of relevant policy, regulatory, and safeguarding requirements

· Strong strategic thinking skills with the ability to translate vision into actionable plans

· Excellent planning, organisational, and project management skills

· Ability to manage multiple priorities and complex programmes simultaneously

· Strong analytical skills with the ability to interpret data and drive continuous improvement

· Ability to define KPIs and measure programme success effectively

· Excellent interpersonal and communication skills, with the ability to influence and build relationships

· Proven ability to lead, motivate, and develop teams through coaching and performance management

· Strong commitment to quality, impact, and continuous improvement

· Collaborative and inclusive leadership style

· High level of integrity, accountability, and professionalism

· Adaptable and resilient in a dynamic and changing environment

· Passionate about the organisation’s mission and values

Desirable

· Experience of working in gambling harms prevention sector or another similar or related field

· Experience of operationalising strategic plans

· Experience in developing harm prevention programmes and or interventions

· Knowledge of sector trends, innovation, and best practice

· Leadership qualification

· An understanding of public health frameworks and approach to harm prevention

· An understanding of PSHE, PSE, Learning for Life and Work

Are you passionate about ensuring people with lived experience are at the heart of creating change? Join Shelter as a Senior Lived Experience Coordinator and help shape and influence our campaigns, policy and communications work through meaningful involvement and co-production.

About the role

This is an exciting role within the Lived Experience Insight team, focusing on development and co-ordination of an engaging and impactful involvement and coproduction programme that delivers meaningful opportunities for people with lived experience of the housing emergency to shape and influence Shelter’s work. You will lead on planning and delivery of Lived Experience Insight across your directorate through front line delivery in the CPC Directorate and supportive line management.

Role specifics

We’re looking for someone who can lead and develop meaningful lived experience insight work that helps shape services, influence change and strengthen co-production across Shelter. You’ll work closely with teams across your directorate and nationally to coordinate insight projects, share learning and embed lived experience into decision-making and ways of working. The role requires you to support wellbeing, safeguarding and personal development for people involved in our work and helping create pathways into volunteering and employment. You’ll also design and deliver training and resources for colleagues, while ensuring activity is well monitored, evaluated and continuously improved.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

The Lived Experience Insight team deliver involvement and co-production activities across the organisation, which shape the ongoing design, delivery and governance of Shelter’s work. People with lived experience are involved in a range of ways, including lived experience groups, codesigning Shelter's services and campaigns, sharing decision making on staff recruitment and supporting external influencing and systemic change via consultation and coproduction with key stakeholders.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

1. Background

Osman Consulting Ltd supports the design, coordination, and implementation of humanitarian and development programmes across multiple regions, with a primary focus on Asia, the Middle East, Africa, Europe, and Latin America

The organisation delivers a diverse portfolio of interventions spanning emergency response, seasonal, education (including back-to-school initiatives), food security and livelihoods (including zero hunger programming), and other humanitarian priorities. Osman Consulting works through a partnership-based approach, collaborating closely with local implementing partners to ensure contextually appropriate, responsive, and sustainable programme delivery.

2. Purpose of the Role

The Senior Programmes Officer (Maternity Cover) is responsible for supporting the effective coordination, delivery, and development of a multi-country humanitarian programme portfolio. The role ensures continuity of programme implementation during the maternity cover period by maintaining strong partner relationships, overseeing programme progress, and supporting high-quality proposal development and reporting.

The post holder will act as a key focal point for communication with implementing partners and internal teams, ensuring that programme activities remain on track, compliant, and responsive to evolving needs. The role also contributes to organisational growth through proposal development, donor engagement, and strengthening partnerships.

3.Terms of Reference

• Duty Station: Solihull, B90 4BG, United Kingdom (Hybrid)
• Reporting to: Programmes Manager
• Line Management: Provides technical guidance and oversight to field partners and may support the supervision of interns
• Contract Type: Fixed-term maternity cover contract (12 months), subject to organisational requirements
• Full time/Part time: Full Time
• Travel: International travel may be required depending on programme and organisational needs.

4. Scope of Work and Key Responsibilities

Programme Coordination and Partner Management

• Maintain regular communication with implementing partners across multiple countries
• Coordinate programme activities to ensure timely and effective delivery
• Support negotiation and alignment with field teams and partners on implementation priorities
• Build and maintain strong working relationships with partners and stakeholders

Proposal Development, Business Development and Donor Engagement

• Lead the development of project proposals, concept notes, and budgets
• Contribute to business development efforts, including drafting marketing materials and supporting donor engagement
• Develop marketing and programme-related materials to support fundraising and visibility
• Build and maintain relationships with donors and external stakeholders

Programme Monitoring, Reporting and Compliance

• Review narrative and financial reports from partners for quality and accuracy
• Track programme deliverables, milestones, and deadlines across projects
• Maintain programme trackers, dashboards, and internal monitoring tools
• Liaise with Monitoring and Evaluation (M&E) teams to support programme tracking and learning
• Ensure documentation and data are organised, accurate, and up to date

Financial Coordination

• Coordinate closely with the finance team on budgets, forecasts, and expenditure tracking
• Review partner budgets and support financial planning processes
• Ensure alignment between programme delivery and financial requirements

Design, Communications and Knowledge Products

• Develop visual and written materials including presentations, one-pagers, capability statements, and reports
• Support media and communications outputs using design tools such as Canva and Adobe Creative Suite
• Contribute to internal and external communications materials to enhance programme visibility
• Support media-related activities, including content development and basic media training where required

Capacity Building and Team Support

• Provide training and guidance to implementing partners on project requirements and standard operating procedures (SOPs)
• Develop and refine internal documents such as SOPs and guidance materials
• Support onboarding, training, and supervision of interns
• Provide support to colleagues across programme activities as required

Systems, Learning and Operational Support

• Maintain and update programme databases and information systems
• Support feedback collection processes, including surveys and learning inputs
• Contribute to problem-solving and continuous improvement across programmes
• Participate in calls across multiple time zones and undertake occasional travel as required

Procurement and supply chain support

• Support review of procurement requests, specifications, delivery schedules, and procurement documentation for completeness before onward processing.
• Track status of procurement packages, purchase actions, vendor communications, and delivery milestones and flag bottlenecks for management attention.
• Coordinate with the Operations and Logistics Officer in the field on shipment status, local sourcing issues, warehousing constraints, and asset receipt confirmation.

Operational risk management

• Identify operational bottlenecks relating to procurement timing, delivery sequencing, documentation gaps, or service support readiness.
• Provide timely updates to the Programmes Manager on issues requiring escalation or re-prioritisation.

5. Qualifications and Experience

• Degree or equivalent experience in international development, humanitarian studies, or a related field
• Minimum of 3 years of relevant experience in programme coordination, project management, or humanitarian/development settings
• Proven experience in proposal development, including budget preparation
• Strong experience working with implementing partners and managing multi-country programmes
• Experience reviewing narrative and financial reports and ensuring donor compliance
• Familiarity with working alongside finance and monitoring and evaluation (M&E) teams

6. Core Competencies

• Strong organisational and coordination skills with the ability to manage multiple priorities
• Excellent written and verbal communication skills, with fluency in English required; Arabic is desirable
• Strong analytical and problem-solving abilities
• Experience developing presentations, reports, and programme materials
• Proficiency in Microsoft Office (especially Excel, Word, and PowerPoint); experience with tools such as Canva or Adobe
• Ability to work independently, take initiative and coordinate across multiple time zones in a fast-paced environment

7. Compliance, Safeguarding and Ethics

The post holder is expected to uphold Osman Consulting Ltd policies, donor requirements, humanitarian principles, and all applicable national and international regulations.

The role requires full compliance with safeguarding standards, including Prevention of Sexual Exploitation, Abuse and Harassment (PSEAH), child safeguarding, confidentiality, and data protection requirements.

The post holder must promote accountability, inclusion, and non-discrimination in all aspects of their work, ensuring respectful engagement with all stakeholders.

Any concerns relating to fraud, corruption, conflicts of interest, safeguarding incidents, or security risks must be reported promptly through the appropriate channels.

Artswork is looking for a Data Protection & Impact Manager to lead Artswork’s approach to data so we operate safely and legally, and so that data informs every area of our work, shapes our planning, and enables us to demonstrate the impact of our programmes. This role works closely with the Evaluation & Impact Manager, and focuses specifically on data protection, data analysis and data reporting e.g. to funders. 

We are looking for someone to lead on data analysis and data protection within Artswork, embedding a data-led approach to our work. Working closely with the (part-time) Evaluation & Impact Manager, you will not only provide expertise in data generation across the organisation but also insightful analysis of the data to feed into the organisation’s strategic decision-making. You’ll be skilled in using tools that enable us to aggregate, manipulate and visualise data. You’ll be able to generate reports at different levels, from overviews to granular detail, and you’ll be willing and able to do accurate, capable data entry when needed (for example onto funders’ reporting platforms). You’ll liaise with other teams around their data requirements, particularly the Co-CEOs, Fundraising and Sales & Marketing. You’ll also lead on Data Protection for the organisation, training team members, generating ​‘how to’ guides for colleagues and ensuring that our data protection policies and procedures are updated and compliant with current legislation. 

Main Responsibilities:

Strategy 

• Embed a data-led approach across Artswork, ensuring data is used to inform organisational planning, prioritisation and decision-making. 
• Collaborate with the Evaluation & Impact Manager to align data generation, evaluation activity and reporting cycles, ensuring coherence across programmes. 
• Develop, maintain and continuously improve organisational data systems, tools and processes so that they are fit for purpose, efficient and scalable. 
• Provide insight and recommendations based on analysis, highlighting trends, opportunities, risks and areas for improvement in our work directly with children and young people.

Data analysis and treatment 

• Lead on organisation-wide data aggregation and analysis, ensuring accurate interpretation of programme, audience/participant and organisational data. 
• Collaborate with the Evaluation & Impact Manager to support the design and improvement of data collection methods (e.g. surveys, forms and CRM processes), ensuring data is robust, consistent and useful. 
• Clean, validate and audit datasets to maintain high data quality, including addressing gaps, duplicates and errors. 
• Maintain and improve data structures (e.g., spreadsheets, CRM exports, dashboards), enabling analysis at overview and granular levels. 
• Use appropriate tools to analyse and visualise data efficiently (e.g., Excel/Power Query, Power BI, dashboards), and document processes to support consistency and continuity. 
• Carry out accurate data entry when required, including into funder platforms and monitoring systems. 
• Liaise with colleagues across teams (particularly Co-CEOs, Fundraising and Sales & Marketing) to understand their data needs and provide analysis in usable formats. 

Impact reporting 

• Collaborate with the Evaluation & Impact Manager to produce clear, accurate and timely reporting for internal and external audiences, working together to translate data into insight and narrative. 
• Support consistent reporting cycles (quarterly/annual as required), including monitoring returns and KPI reporting. 
• Contribute data and insight to funder reporting, including accurate entry onto funders’ platforms and the production of supporting evidence. 
• Generate reports at different levels (headline dashboards through to detailed breakdowns) to support operational planning and strategic decisions. 
• Work with Fundraising and Sales & Marketing to align impact evidence with funding priorities and communications needs, providing statistics, summaries and insights. 

Data Protection compliance 

• Lead on Data Protection for the organisation, ensuring compliance with relevant legislation and internal policies and procedures. 
• Maintain, implement and regularly review data protection policies, procedures and guidance, ensuring they are practical and compliant. 
• Train and onboard staff on data protection requirements, creating accessible ‘how to’ guidance and providing ongoing support to colleagues. 
• Support and advise on appropriate data handling, including lawful bases, consent, retention, deletion and secure storage.
• Work with the Finance & Operations team and external IT provider to review and implement new data security requirements, including mapping software use and implementing new data protection controls. 
• Review data protection clauses and data sharing agreements for organisational contracts with third parties especially in relation to tenders and new business. 
• Manage subject access requests, data protection breaches, internal investigation & documenting, external responses and organisational learning. 
• Liaise with teams to ensure their data practices (including fundraising and communications activity) meet legal and regulatory requirements. 

Administration and Legal compliance  

• Maintain positive professional relationships with our participants, partners and stakeholders.  
• Adhere to Artswork’s values and its policies and procedures, i.e. Equalities, Health and Safety, Data Protection, Safeguarding and Environmental policies.   
• Be a committed champion for Artswork’s Anti-Discrimination Charter.   
• Maintain and develop personal skills and knowledge through appropriate training.  
• Perform own administrative duties.  

Application Procedure

Applicants should complete the Artswork application form, available below. CVs will not be accepted, and applicants should not attach CVs or other supporting documents.  

Applications must arrive by 12:00 Monday 8 June 2026 using the online form provided. 

We would be grateful if applicants could also complete Artswork's equal opportunities monitoring form using the link provided at the bottom of this page. This is separate from your application form and not viewed by the shortlisting or interviewing panel. It is submitted anonymously and is only used for monitoring purposes.  

Benefits:

We provide a range of benefits for employees including:    

• Flexible working options   
• Generous 29 days holiday pro rata plus bank holidays, including guaranteed time off between Christmas and New Year   
• Access to the Sage Employee Benefits programme   
• Stakeholder pension
• Additional wellbeing time, which allows you to take 25% of your hours back when you really need it   
• Enhanced Parental Leave and Carer’s Leave Policies to help maintain a positive work life balance that recognises caring commitments 
• 3 paid volunteering days a year, including 1 dedicated to environmental activities 

We champion continuous professional development and offer all employees access to training opportunities, as well as investing in your learning and nurturing your aspirations with a £500 annual budget to be spent on training of your choice. 

Accessibility and flexible working:

Artswork values the diversity of its employees and is committed to creating an inclusive working environment. We help everyone to work in a way that is best for them and have an Adjustments Policy to enable us to support employees by implementing measures that remove barriers and make working easier. 

Artswork’s flexible working policy includes compressed hours, flexitime, staggered hours and reduced hours or a combination of these arrangements. We support remote working for all roles. 

We welcome requests for adjustments and flexible working at any stage of the recruitment process. These are not considered as part of our scoring or decision making when assessing candidates for the role. 

Closing date and interviews:

Applications must be made by 12:00 Monday 8 June 2026 using the online form provided on our website

Interviews: 
 

Interviews will take place on Tuesday 23 June 2026 on Teams. 

This will be a standard interview.  Candidates who are selected for this stage will be informed no later than 5pm on Tuesday 16 June. If you are successfully shortlisted, the interview questions will be sent in advance to support you. If you require any further support please let us know.  

We regret to say that we will not be able to provide feedback to candidates who have not been shortlisted. Thank you for your interest in this post. 

Overview of the Role:  We are recruiting a South East Senior Programme Officer for the National Education Nature Park to:

· Lead the National Education Nature Park programme across South East England, increasing participation in schools and education settings

· Manage and support a regional Programme Officer, including performance, development and wellbeing

· Build strong partnerships with schools, colleges, local authorities, NGOs and environmental networks

· Deliver a regional engagement strategy aligned with national KPIs on biodiversity, climate education and wellbeing

· Be a passionate advocate for nature-based learning, sustainability, biodiversity gain and green skills for children and young people

· Manage a regional budget, travel planning and reporting, ensuring compliance and audit requirements

· Facilitate workshops, training and events for educators, children and young people

· Provide expert guidance on outdoor learning, horticulture, biodiversity and environmental education resources

To work for the Royal Horticultural Society (RHS) is to join a thriving charity, whose mission is to be there for everyone on their lifelong adventure with gardening. Everything we do is built on the transformational power of gardening – and the benefits it brings to people, places and our planet.

And we couldn’t do this without our people. We’re proud of the knowledge, enthusiasm and ideas that each one of our team members brings. From working across our social media channels, to volunteering in the RHS Gardens, from serving customers in our garden centres to running national marketing campaigns, we believe that every member of the RHS team should have the opportunity to make a difference.  Our careers portal here provides a comprehensive overview of what we offer, the teams that work at the RHS and our great benefits.

Location: Home-based within the South East region, with regular travel across the region, or opportuntiy to be based at RHS Wisley.

Contract: 12 month Fixed Term Contract (maternity cover) to 31st July 2027

Safeguarding and Inclusion

The RHS is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all personnel to share in this commitment. We are an inclusive employer and welcome applicants from all backgrounds.

The Events Co-ordinator has a pivotal role in coordinating and executing various events and initiatives to support the Charity’s objectives. This position demands meticulous planning, excellent organizational skills, and the ability to manage event logistics effectively.They will work as part of the Events Logistics Team, supporting the senior members of the team, and work with and manage a number of both internal and external stakeholders. 

The Events Co-ordinator will work closely with the Head of Events and colleagues across the team to support the delivery of both the Events Logistics and wider Fundraising Team strategic plan, including: 

• Event Planning: Collaborate with relevant stakeholders to plan, organize, and execute a diverse and often complex range of events including Sponsored Walks and Challenge events such as Abseils, Charity Galas, Stewardship/Cultivation events and a range of charity engagement events.

• Events Logistics Management: Coordinate all logistical aspects of events (venue booking, supplier co-ordination, transportation, accommodation, catering, equipment, and staffing requirements); and liaising and negotiating with external stakeholders to ensure our charitable ROI target is achieved. Possess specialist knowledge regarding events policies and procedures including complex event planning, risk assessing and mitigation/emergency planning contracts, manage deliveries, and ensure timely and cost-effective services for events.This includes ensuring compliance with legal, health, and safety obligations, including acquiring necessary permits and licenses for events. 

• Budget Oversight: To ensure events are delivered in line with specific delegated expenditure budget, and achieve the key objectives established at outset.Develops, manages and tracks delegated budget for own events with input into the overall budget across the year, to assist the Head of Events with budget planning, cost estimation, ensuring events are executed within the allocated financial parameters.

• Volunteer Management: Recruit, train, and supervise volunteers, ensuring their roles and responsibilities are clear and well-coordinated during events. 

• Event Evaluation: Supports, facilitates and monitors progress of each event and initiates and supports performance improvement.Conduct post-event evaluations to assess the success of each event, collect feedback, and implement improvements for future initiatives. 

• Stakeholder Management & Communication: Collaborates with the marketing and communication team to create promotional materials, advertising campaigns, and social media content to maximize event attendance and support; and the wider income generation teams to create event working groups with shared responsibilities to deliver successful outcomes.Additional stakeholders that would be communicated with on a regular basis include; charity supporters, event attendees, Trust Staff, Charity Board Member and general members of the public. 

• Sector Insights : To scope and research potential new event opportunities across the region/UK/Internationally as well as keep abreast of sector trends and opportunities.

• Personal Attributes: Passionate about the Charity; Proactive, resourceful, and able to solve problems independently.An excellent team player with strong interpersonal skills who is adaptable and open to learning and implementing new strategies. 

What we offer: 

• Flexible and hybrid working to support work-life balance 

• Generous annual leave entitlement with additional leave for long service  

• Enhanced sick pay 

• Enhanced Maternity Pay 

• Employee Assistance Program and Lifestyle Savings

• Free flu jabs 

• Cycle to work scheme 

• Charity events throughout the year 

• Employer enhanced auto-enrolment pension scheme with 8% employer contribution 

• Ongoing commitment to education and professional development 

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.  

Successful candidates will have access to vulnerable beneficiaries therefore the role is subject to Disclosure and Barring Service (DBS) clearance.  

This role is for a 12-month fixed term contract for maternity cover.

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Vacancy Pack and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it. 

About LWDW Training

LWDW Training Ltd, is a not-for-profit operating under the brand name Living Well Dying Well (LWDW). Its aim is to bring change to societies’ attitude to, and experience of, death and dying. The organisation offers education, awareness raising, training and end of life support. LWDW aims to improve the quality of life for everyone, whatever age, nationality or background, and to promote a society that is better prepared and supported to meet death when it arrives. We take an integrated approach in meeting physical, psychological, social, spiritual and cultural needs of people at the end of life and their families. We are actively involved in inspiring compassionate communities.

About the Role

We are seeking an experienced administrator to provide efficient administrative support to the Training, Learning and Assessment team, ensuring that trainer, assessor and programme administration is accurate, up to date and well organised. This role is central to the effective administration of the Training, Learning and Assessment function. The postholder will provide practical day-to-day support to help ensure that trainers and assessors receive timely information, accurate documentation and well-coordinated administrative processes.

Working closely with the Training, Assessment, Learning and Curriculum (TALC) Coordinator and the Head of Learning, the Administrator will help maintain records, support communication, coordinate meetings and training activity, and contribute to the smooth delivery of programmes across the organisation.

You will play a pivotal role in an environment of pioneering individuals who are passionate about their subject, committed to make a difference. 

Main duties & responsibilities

Assessment Administration

• Administer assessment processes, ensuring learner submissions, assessment materials and related documentation are processed accurately and securely.
• Allocate learner submissions to assessors in accordance with agreed processes and maintain accurate records of allocations.
• Track assessment progress and turnaround times, updating records and following up with assessors as required.
• Receive, record and process completed assessments, ensuring learner feedback is distributed promptly and records are updated.
• Maintain assessment tracking systems, spreadsheets and databases.

Trainer and Assessor Administration

• Maintain accurate and up-to-date trainer and assessor records, including compliance documentation and annual review records.
• Support the onboarding of new trainers and assessors, including preparation of documentation, induction arrangements and record creation.
• Support the offboarding of trainers and assessors.
• Act as the first point of contact for routine trainer and assessor enquiries, escalating issues where appropriate.
• Support the administration and scheduling of trainer and assessor CPD activities and training opportunities.
• Keep up to date and accurate distribution lists for internal communications.

Quality Assurance and Compliance Administration

• Maintain quality assurance, compliance and assessment documentation in accordance with organisational procedures.
• Support moderation, internal verification and quality assurance activities through the preparation and organisation of relevant documentation.
• Ensure records are stored accurately, securely and are readily accessible to authorised colleagues.
• Identify and report any missing documentation, delays or compliance concerns.

Data Management and Reporting

• Maintain internal databases, tracking systems and shared files.
• Collate trainer and assessor feedback and survey responses.
• Produce routine reports and administrative summaries as requested.

General Administrative Support

• Provide administrative support for meetings, including agenda preparation, minute-taking and action tracking where required.
• Contribute to the continuous improvement of administrative systems and processes.
• Undertake any other duties commensurate with the role as reasonably required by the organisation.

Person Specification

You will be highly organised, dependable and detail-focused, with the ability to manage a varied workload and work independently. You will be comfortable working remotely, communicating clearly with colleagues, and handling multiple administrative tasks efficiently and accurately.

You will bring a calm, proactive and flexible approach, with a commitment to supporting a collaborative and values-led working environment.

Essential:

• Excellent organisational and administrative skills
• Strong attention to detail and accuracy
• Ability to prioritise workload and meet deadlines
• Clear and professional written and verbal communication skills
• Good working knowledge of Microsoft 365, including Outlook, Teams, Word, Excel and SharePoint
• Ability to maintain accurate records and filing systems
• Ability to work independently and use initiative
• Flexible and reliable approach to work
• Experience of providing administrative support in a busy team environment (min 2 years)
• Enjoys being a valued member a busy team who always practice reciprocity and equity.  Demonstrating flexibility and willingness to pitch in – a ‘can-do’ attitude
• Comfortable working independently when required.
• A willingness to learn and develop new skills, to take on challenges and opportunities.
• To hold and demonstrate the values of Living Well Dying Well Training.

Desirable

• Previous experience in a training environment

Before you apply

This role will primarily be a remote role, however, the successful candidate will be required to attend a two week induction in person in our offices in Lewes, East Sussex.

Please provide a CV and cover letter with your application. Only applications with a cover letter will be condsidered.

Member Relationship Manager

Location: Home or hybrid option

Hours: 4 or 5 days a week

Salary: £36,791 (full time equivalent)

Accountable to: Head of Strategic Communications

Responsible for: Membership Officer X1

DBS Eligibility: Basic DBS check

Closing Date: 28th June 2026

Interview Date: 7th July

About the role

Join a charity that’s passionate about safeguarding children and vulnerable adults. If you want your work to have a real-world impact, this is the role for you.

What You’ll Do:

You'll head up our Membership team, responsible for new and existing members. This is a front-line role where you’ll:

• Grow and develop membership by identifying, engaging and converting new member organisations, building a strong pipeline of opportunities and increasing membership income.
• Manage and strengthen member relationships to maximise engagement, retention and progression across Thirtyone:eight's tiered membership offering.
• Lead membership operations and performance through effective use of CRM data, reporting, budgeting, process improvement and line management of the Membership Officer.
• Champion the membership proposition by collaborating with internal teams, developing strategic partnerships and representing Thirtyone:eight at events, conferences and networking opportunities.

This role offers an exciting opportunity to combine relationship management, business development and strategic leadership to grow Thirtyone:eight’s membership community, strengthen engagement across churches and Christian organisations, and support the charity’s mission of creating safer environments for vulnerable people.

Why You’ll Love Working Here:

• Purpose-driven work: Everything you do helps protect children and vulnerable adults.
• Flexible working options: Balance your life and work with hybrid arrangements.
• Professional growth: Opportunities to learn, innovate, and lead.
• Supportive culture: Join a friendly, collaborative team that values your ideas.

If you enjoy delivering excellent customer service, handling detailed processes, and contributing to work that makes a meaningful difference, we’d love to hear from you.

Main Responsibilities

1.    Lead the active recruitment of new members with a particular focus on decision-makers and leaders.

2.    Build, manage and progress a membership pipeline, using proactive activity, referrals, events, partner networks and existing organisational data.

3.    Use Thirtyone:eight’s membership database to identify prospective organisations, map trends and growth opportunities aligned with our tiered membership model.

4.    Initiate and lead conversations with prospective members, articulating the value of membership clearly and confidently, responding to questions and handling objections appropriately.

5.    Manage relationships with existing member organisations, ensuring they understand and experience the value of their membership.

6.    Identify opportunities to grow value within existing accounts, including movement between membership tiers or increased engagement with services.

7.    Work with the Head of Membership and Finance & Business Manager to develop systems and processes that support effective relationship management and growth.

8.    Contribute to the ongoing review and development of Thirtyone:eight’s membership offer, ensuring it remains relevant, clearly articulated and aligned with member need.

9.    Collaborate with internal teams to ensure a joined-up member journey from first contact through to ongoing engagement. 

10.    Ensure staff and volunteers across the organisation are well equipped and confident to promote the benefits of membership.

11.    Represent Thirtyone:eight, its Christian ethos and safeguarding mission at external events, exhibitions, networks and conferences. 

Specific Responsibilities

1. Line manage the Membership Officer, providing supervision, support and clear objectives aligned to recruitment and relationship management priorities.
2. Work with the Membership Officer to embed an effective membership account management structure that develops member relationships at the appropriate level with key clients.
3. Work closely with the Communications Manager to shape and deliver member communications that support recruitment, retention and progression across membership tiers.
4. Produce regular, insightful reporting on member recruitment,retention and churn, pipeline health and activity, and performance against agreed targets.
5. Ensure staff and volunteers across the organisation are properly equipped to promote the benefits of membership.
6. Work collaboratively as part of Thirtyone:eight’s management team to support the delivery of the organisation’s strategic objectives.
7. Identify and develop opportunities to work with partners and networks that can support membership growth and visibility.
8. With the head of department and finance team to set the annual membership budget and ensure all spend is within budget, appropriately accounted for, and that maximum return on investment is achieved. 

Person Specification

A) Essential Personal Characteristics and Qualities:

• Humility - Having a modest view of your own importance.
• Integrity - The quality of being honest and having strong moral principles.
• Openness - Acceptance of, or receptiveness to change or new ideas. 
• Collaborative - Involving two or more parties working together. 
• Solution-focused - Concentration in problem solving or dealing with a difficult situation.
• Learning - Knowledge acquired through study, experience, or being taught.
• Creative - Having good imagination, thinking differently, or having original ideas.
• Fair - Treating people equally without favouritism or discrimination. 
• Committed - Dedicated to a certain course, cause or policy.
• Passionate - Having or showing strong feelings or beliefs. 

B) Essential Experience:

• Sales and marketing experience with good relationship/account management experience.

• Experience of using a CRM system to manage and analyses data and record activities. (Knowledge of MS Dynamics desirable).

• Relevant experience of managing and developing relationships with churches, Christian faith-based organisations, or charities, to increase engagement. 

• Experience in developing and embedding of processes and procedures to ensure high levels of customer service are monitored and maintained across an organisation.

• Experience of line managing a team of staff and volunteers as well as working with external agencies.

• Comfortable working to targets and being accountable for outcomes.

C) Essential Abilities, Knowledge & Motivation:

These are the skills we regard as essential for the role:

• A strong working knowledge of churches, Christian faith organisations and charities.

• Ability to communicate professionally and effectively at all levels of an organisation.

• Motivated to continually improve on past success and to challenge the status quo.

• Excellent interpersonal skills, including the ability to engage an audience.

• Self-motivated, resilient and outward-looking

• Ability to build strong, professional relationships with contacts of the charity. 

• Ability to work as a team member with colleagues and across departments.

• Good IT skills (MS Office applications as a minimum) with analytical capability.

• An ability to travel independently; both regionally and nationally as required.

• Knowledge and understanding of Equal Opportunity and Anti-discriminatory practice. 

• Willingness to promote and participate in relevant training and CPD. 
• Ability to identify with and accept the aims and objectives of the charity and statutory and other professional guidance as appropriate.