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Do you share our belief in the importance of small charities and the power of skilled volunteers to drive meaningful, lasting change?
At Cranfield Trust, our mission is to bring together skilled volunteers and small charities to strengthen organisations, develop leaders and deliver impact that lasts.
Small charities play a vital role in communities, often at the frontline of complex and urgent challenges. But the environment that small charities have to operate in is becoming more demanding, with uncertain funding, rising demand, stretched leadership capacity, and a range of other issues that are currently impacting the sector.
We deliver free, capacity-building services and support for small charities, utilising proven approaches that address organisational challenges and leadership development. We are at an important point in our development, with a new CEO and a new strategy. Demand for our support is high and growing rapidly, and how we respond will shape our future impact.
We are looking for an experienced fundraising and relationship manager, who is motivated by the difference our work makes for small charities throughout the UK.
About this role
As Philanthropy and Partnerships Manager, you will play a central role in developing and managing Cranfield Trust's high-value relationships with funders, donors and partners. This includes identifying new funding and partnership opportunities, shaping compelling proposals, and building and stewarding trusted relationships that lead to long-term support.
You would be joining us at an important point in our development, with a new CEO, and a new strategy being introduced later this year. Demand for our support is high and growing rapidly, and how we respond will shape our future impact.
This is a remote working role, open to candidates based anywhere in the United Kingdom, but occasional attendance at face-to-face meetings, events and in-house training/development is a core requirement of the role. In this role, you will work closely with our Wales and Scotland Managers and we are keen to hear from interested candidates in Scotland or Wales.
You do not need to meet every role requirement to apply. But you should be ready to build an understanding of our work and share our passion for the difference it makes. Whether your experience fully matches the role description, or you bring relevant skills and a strong motivation to learn, we encourage you to apply.
In return, we can offer a flexible, purposeful role in a team that is highly committed, clear on priorities and motivated by our mission. Our staff survey reflects this, with 100% of colleagues feeling committed to delivering high-quality work.
We want to hear from a diverse range of applicants. We are committed to equity, diversity and inclusion and we want this to be reflected in the diversity and geographical spread of our team. If you have access needs or require reasonable adjustments as part of the recruitment process, please let us know.
Please read more information about the role and how to apply in our Recruitment Pack on our website.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About LWDW Training
LWDW Training Ltd, is a not-for-profit operating under the brand name Living Well Dying Well (LWDW). Its aim is to bring change to societies’ attitude to, and experience of, death and dying. The organisation offers education, awareness raising, training and end of life support. LWDW aims to improve the quality of life for everyone, whatever age, nationality or background, and to promote a society that is better prepared and supported to meet death when it arrives. We take an integrated approach in meeting physical, psychological, social, spiritual and cultural needs of people at the end of life and their families. We are actively involved in inspiring compassionate communities.
About the Role
We are seeking an experienced administrator to provide efficient administrative support to the Training, Learning and Assessment team, ensuring that trainer, assessor and programme administration is accurate, up to date and well organised. This role is central to the effective administration of the Training, Learning and Assessment function. The postholder will provide practical day-to-day support to help ensure that trainers and assessors receive timely information, accurate documentation and well-coordinated administrative processes.
Working closely with the Training, Assessment, Learning and Curriculum (TALC) Coordinator and the Head of Learning, the Administrator will help maintain records, support communication, coordinate meetings and training activity, and contribute to the smooth delivery of programmes across the organisation.
You will play a pivotal role in an environment of pioneering individuals who are passionate about their subject, committed to make a difference.
Main duties & responsibilities
Assessment Administration
Trainer and Assessor Administration
Quality Assurance and Compliance Administration
Data Management and Reporting
General Administrative Support
Person Specification
You will be highly organised, dependable and detail-focused, with the ability to manage a varied workload and work independently. You will be comfortable working remotely, communicating clearly with colleagues, and handling multiple administrative tasks efficiently and accurately.
You will bring a calm, proactive and flexible approach, with a commitment to supporting a collaborative and values-led working environment.
Essential:
Desirable
Before you apply
This role will primarily be a remote role, however, the successful candidate will be required to attend a two week induction in person in our offices in Lewes, East Sussex.
Please provide a CV and cover letter with your application. Only applications with a cover letter will be condsidered.
We are interested in hearing your own reasons for applying for this role and what draws you to our organisation, our mission, and our values.
Please write your cover letter yourself rather than using AI-generated content. We are looking for an authentic understanding of who you are, what interests you about this work, and how our approach resonates with you personally.
In your cover letter, please tell us:
Why you would like to work with our organisation.
What interests you about supporting our mission and the work we do.
How your experience, outlook, or personal journey connects with this role.
Applications that do not demonstrate a personal connection to our organisation and values may not be progressed.
To transform the way dying, death and bereavement is considered.
The client requests no contact from agencies or media sales.
Senior Service Designer
Location: remote. This role can be based at any of Barnardo's national offices. Regular local and national travel will be required.
Help us design services that transform childhoods
At Barnardo's, we believe every child deserves a safe, happy and hopeful future. For over 150 years, we've been innovating to improve the lives of children, young people and families across the UK. Today, we run more than 800 services and are committed to making them excellent, inclusive and designed with the children, young people and families who use them.
As a senior member of the Service Design team, you will play a vital role in applying service design methods to deliver measurable improvements in service quality, efficiency, value and outcomes for children, young people and families.
We are continuing to strengthen how we design and improve services across Barnardo's, working across a complex and evolving portfolio that spans children's services, digital delivery and business development.
This role offers the opportunity to shape not only individual services, but how service design is used to support decision-making, prioritisation and innovation across the organisation.
This is a hands-on role as well as a strategic one – you'll be actively designing, prototyping and iterating services as well as shaping direction and decision-making.
As a Senior Service Designer, you will:
This is a varied, hands-on and project-focused role that allows for autonomy, creativity and real impact. You'll be part of a warm, committed team that shares learning, supports wellbeing, and is united in a clear mission: designing for better outcomes for children and families.
You'll work with a high degree of autonomy, navigating complexity and ambiguity, delivering tangible improvements to services and contributing to a growing and evolving design practice.
What We're Looking For
We're looking for a Senior Service Designer who can:
Previous experience in children's services, health, education or related public/third sector contexts is desirable – but if you bring transferable skills, we want to hear from you.
What You'll Get in Return
Inclusion and Belonging
We are committed to building a diverse workforce. We particularly welcome applications from disabled candidates, LGBTQ+ people, people from racially minoritised communities, and those with care experience. If there's anything we can do to support you through the application process, please let us know.
Ready to Apply?
Together, we can change childhoods and change lives.
When completing your application please refer to your skills knowledge and experience in relation to the Person Specification and Job Description.
Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.
The client requests no contact from agencies or media sales.
At Viva, we want children everywhere to have life in all its fullness. Viva inspires, supports and connects networks of churches and community-based organisations to work together to make a bigger, better and longer-lasting impact in the lives of children.
We do this by providing coaching, supporting programme implementation, helping them access funding, creating tools to measure impact, and facilitating a global community of learning.
As Viva’s Marketing & Creative Executive, you will play a key role in our Fundraising & Engagement team as you develop and deliver high-impact content across a wide range of media. Whether online or in person, your work will inspire new and existing supporters, build new community and enable Viva’s mission to be more widely known.
You’ll need to be creative, curious and adaptable to digital trends so that you can deliver authentic, impactful stories. You’ll be quick and eager to learn, and keen to start or develop your career in digital media and marketing. And while you enjoy working closely with a global team, you will also be self-motivated and proactive.
Through your role, you will play a vital part in making it possible for Viva to achieve its goal of enabling more children to live life in all its fullness.
Your responsibilities will include:
· Social Media: leading and managing Viva’s social media channels by maintaining and developing current platforms while building a strong and growing community.
· Event and Campaign Marketing: planning and monitoring Viva’s marketing for campaigns and events, as well as representing Viva at events.
· Graphic Design and Creative Content: designing and creating engaging digital content.
· Supporter Communications: enabling Viva’s supporters to experience great communications.
Location: this role can be remote, hybrid or office-based in Viva’s Oxford office with occasional travel in the UK
Hours: 37.5 hours a week, Monday to Friday. Part-time hours would be considered for the right candidate
Salary: £27,500 per annum (full-time salary)
How to apply: Take a look at the full job description and person spec in the Job Information Pack and then click the button below. You’ll need to submit a CV and cover letter including three specific pieces of content you have created.
Please note that you will need the right to live and work in the UK to apply for this role.
Key dates: the closing date will be midnight on Sunday 14th June 2026. Interviews will be held online on Thursday 25th June 2026.
Life in all its fullness! That's what we want for children everywhere.
The client requests no contact from agencies or media sales.
The National Youth Agency is looking for a Youth Voice and Influence Officer
Youth Voice and Influence Officer
Contract: Fixed term until 30th April 2027
Hours: Full-time - 37 hours per week
Salary: £36,050 (dependent on experience and qualifications)
Location: Home-based in England with occasional travel for meetings, workshops, and team activities. Head Office is in Leicester.
What we do
As the national body for youth work, the NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.
We work in partnership and believe in collaborative leadership, listening to youth workers and the youth work sector so that we can understand their needs and respond to the challenges they face. We are ambitious for youth work and for young people and integrate youth voice and influence across our work
About the Role
We are looking for a Youth Voice and Influence Officer to support the delivery of high-quality, inclusive Youth Voice & Influence (YV&I) initiatives across the NYA, ensuring that young people are meaningfully involved in shaping programmes, influencing decisions, and leading their own advocacy. The YV&I Officer will engage directly with young people and stakeholders, lead on smaller projects and/or individual programme work strands, support internal teams, and contribute to achieving the NYA’s mission of empowering young voices.
This vacancy will have a primary focus on delivering the UK Youth Parliament programme and flexibility to respond to organisational need.
Key Responsibilities
As a Youth Voice and Influence Officer, you will:
1. Deliver Against Key Performance Indicators (KPIs)
2. Youth Voice Engagement and Delivery
3. Flexibility and Support Across NYA Teams
4. Building Relationships with Young People and Stakeholders
5. Collaboration and Teamwork
6. Monitoring, Reporting, and Feedback
7. Supporting NYA’s Strategic Goals
Why Work for NYA?
Closing date: 23:59 Friday 14th June 2026
Please note: we reserve the right to close this vacancy early)
Interviews: Week commencing 6th July (subject to change)
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
The National Youth Agency is an equal opportunities employer.
At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission.
We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.
Please note: We use AI detector software, so applications or CV’s with high levels of AI generated content may be disregarded. We understand that AI tools can offer support to candidates who have learning differences, which is why we will accept applications with some AI assistance.
No agencies please.
The Head of Programming will set the creative direction for CST’s conference and events portfolio, shaping ideas, themes and experiences that resonate with school trust leaders. This role is responsible for turning complex issues — in education, public service and wider society — into compelling, well-crafted programmes that feel distinctive, relevant and worth attending.
The Head of Programming combines strategic oversight with hands-on creative leadership: curating speakers, designing formats and building narratives that challenge thinking and spark new connections. The role will lead and develop CST’s conference producers, building a high performing team with the capability to design and deliver consistently strong programmes that are intellectually sharp, well-paced and grounded in what the sector needs now to deliver the best outcomes for children.
Key responsibilities
• Set the overall programming strategy for CST’s conference portfolio, aligned with organisational priorities and audience needs
• Lead the development of conference themes, narratives and session architecture
• Ensure programmes are coherent, purposeful and drive engagement and learning
• Ensure programmes are completed to time and budget
• Design and test innovative formats that build engagement and connection
• Keep abreast of event trends in the wider sector to ensure that CST’s offer continues to be compelling and unique
Speaker curation and content development
• Identify, secure and brief high-calibre speakers from across education and related sectors
• Collaborate closely with CST’s Professional Community Chairs and CST’s system, commercial and charity partners to design insightful and enjoyable conference experiences for delegates
• Shape session content with speakers to ensure relevance, clarity and practical value for CST’s audiences
• Ensure diversity of perspectives, backgrounds and voices across programmes
Audience insight and quality assurance
• Maintain a clear understanding of the current challenges facing school trusts and audience needs
• Use insight from members, partners and previous events to inform programme design
• Set and uphold quality standards for all conference content and delivery
• Evaluate programme effectiveness and use insights for continuous improvement.
Cross team collaboration
• Work closely with colleagues in events, marketing, partnerships and policy to ensure that programmes are deliverable, well communicated and commercially successful
• Align conference content with CST’s wider community and professional development offers
• Support sponsorship and partnership conversations by shaping compelling programme opportunities
Leadership and delivery
• Lead the end-to-end programming process from concept to delivery
• Manage timelines, decision points and speaker processes to ensure that programmes are delivered on schedule and effectively marketed
• Provide on the day support for speakers, ensuring smooth delivery and strong audience experience.
The client requests no contact from agencies or media sales.
Since 1899, Birmingham Settlement has been working to create opportunity and choice – connecting and empowering people through action, activities, and shared learning to build and sustain wellbeing for all.
Chief Operating Officer
Salary up to £56k per annum (depending on experience)
35 hours per week average (flexible)
25 days A/L + contributory pension scheme
Birmingham Settlement is looking to appoint to the new role of Chief Operating Officer to help us continue to deliver the safe, high-quality services our people want, deserve, and expect.
Working closely with the CEO, the Chief Operating Officer will help translate strategic vision into operational delivery by ensuring the Settlement has the systems, people, and processes in place to achieve its goals. This includes operational support and leadership: working closely with managers and service leads to drive the Settlement’s delivery and people strategies, embedding culture, and organisational development to create and take opportunities while also delivering effective financial management, governance, compliance, and risk management.
To succeed, you will have significant experience in the charity sector at a senior level with a proven track record in service delivery and charity compliance, you will have excellent communication and leadership qualities with ability to motivate and inspire to get the best out of people as well as an understanding of the issues the Settlement strives to challenge. As a critical member of the Settlement’s leadership team, you will play a key role in supporting sustainability, development and implementation of our longer-term strategic plans. This will be a very busy but rewarding visible and hands on role that cuts across all aspects of the charity as we continue to grow and develop.
For an informal / confidential chat please call Theresa Gniadkowski.
No agencies please.
For an application pack visit our website or email us or write to Human Resources, Birmingham Settlement – Sports & Community Centre, 600 Kingstanding Road, Kingstanding, Birmingham, B44 9SH.
Closing date: Wednesday 8 July 2026
Interviews: Thursday 16 or Friday 17 July 2026
Birmingham Settlement is committed to Equality of Opportunity and welcomes applications from all sections of the community. Registered charity number 517303
The client requests no contact from agencies or media sales.
QuarterFive are delighted to be supporting STEM Learning, a leading educational charity that believes every young person deserves access to high-quality education and career support, regardless of their background.
Reporting directly to the Chief Executive, and as a member of the Senior Management Team, you will lead the organisation's fundraising strategy and team to secure significant, multi-year income from major donors, trusts and foundations and corporates. You’ll be responsible for expanding their funding base, deepening key relationships, and ensuring the organisation has the partnerships and resources to achieve its mission.
Fundraising has developed rapidly in recent years, with investment, board-level commitment and a growing team driving success. With strong foundations in place and a portfolio of high-value partnerships, there is an exciting opportunity to scale their strategic influence and deepen their impact.
We’re looking for a relationship-driven leader who will take an entrepreneurial approach to identifying opportunities for new funds and develop long-term, high-impact partnerships.
This is a hybrid but mostly home-based role, with monthly team meetings and occasional overnight stays at the N.England headquarters, and fortnightly attendance at the London office. All travel costs covered.
As Head of Fundraising, you will:
Essential skills and experience:
Desirable, but not essential:
Employee benefits include:
In the first instance, application by CV only and answering the two screening questions.
It is not necessary to provide a cover letter at this stage. If you have any questions or wish for us to be aware of anything relating to the working arrangements or contract, please add to the notes section.
Suitable applicants will be invited to a briefing call where we will discuss your relevant experience and we will share a detailed brief from STEM Learning's CEO. Full support with formal application will be provided.
Please note that it may not be possible for us to reply to all applicants.
Expert recruitment for fundraisers and charities.
Group Tutor Contractor
We are currently recruiting for tutors in Science (Biology, Chemistry, Physics).
Join an education charity that believes that every young person can make the most of education, unlocking their potential and creating a fairer society.
Position: A level Group Tutor Contractor (various subjects)
Location: UK (nationwide, remote)
Contract: For the 2026/27 academic year with the option to renew at the end of the year
Salary: £38 per tutorial
Close Date: 13th June 2026
Interview Date: May 2026 to July 2026
Start Date: October 2026 or November 2026 depending on student demand for tuition subject
About the Role
Are you an experienced A level tutor? Can you support under-resourced young people to reach their full academic potential?
We are looking for passionate and qualified A level tutors to deliver high quality group tuition to students. This is an exciting opportunity for experienced tutors with a love of learning to help bright students overcome barriers to academic achievement. Tutorials are delivered online to groups of up to 4 students via our bespoke online learning platform.
Tutorials generally take place between the hours of 3pm and 8pm on weekday evenings, with flexibility around the schedules of our tutors and students.
Role Responsibilities
Successful candidates must have the right to work in the UK by the time the work commences
If you are interested in joining the team as a tutor in an A level subject not listed, please still apply and detail this in your application. We may then reach out to you if new roles become available.
About You
You will have at least two years A level teaching and/or tutoring experience and a positive, engaging and flexible teaching style.
You will also have:
About the Organisation
Join an organisations that believes that every young person should have the opportunity to fulfil their potential and make the most of their education. The team are passionate about reducing the educational barriers students face, helping them to pursue a career in their chosen field and follow their dreams.
The mission is to support students from under-resourced backgrounds to access top universities, through a unique combination of tuition and in-school mentoring. Working with them to make good applications, get the grades and transition to university.
The programme combats educational inequality and improves social mobility by raising students’ grades and supporting them to understand the pathway to a top university. Students who receive support from our programme are 50% more likely to attend top universities as statistically similar students, according to UCAS.
As an equal opportunities employer, we welcome applications from people from all backgrounds. If you believe you have most of the skills to fulfil the role we encourage you to apply. Amongst staff at the organisation, there is under-representation of people who are Black, Asian or people from ethnic minority backgrounds, disabled, care-experienced, from low socio-economic backgrounds, and who are LGBTQIA+. We also particularly welcome applications from people with lived experience in reference to the mission.
The organisation is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
As a proud to be a Level 1 Disability Confident employer, if you require any reasonable adjustments please contact us. Please note, if you are selected for appointment to the role, you will be subject to a DBS check.
You also have experience in roles such as Teacher, Teaching, Science Tutor, Science Teacher, Maths Tutor, Maths Teacher, Biology Tutor, Biology Teacher, Chemistry Tutor, Chemistry Teacher, Physics Tutor, Physics Teacher, Education, School.
Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP
Job Title: New Business Manager
Reporting To: Head of Corporate Partnerships
Manages: New Business Officer
Location: Remote (Occasional travel to Leicester Office & other UK locations as necessary)
Contract: Permanent
Salary: £37,286 - £43,466 (appointments are typically made at the lower end of the salary range)
Hours: Full time (36 hours per week, flexible).
About Home-Start UK
Home-Start is a federated charity consisting of a central national office – Home-Start UK - and over 170 geographically dispersed local Home-Start organisations, all working together under the same identity.
We recognise that being a parent has never been easy. Every Home-Start volunteer is trained to work alongside parents to overcome the challenges they are facing. We work with parents to build on their strengths and give them the support that they tell us they need. We offer no judgement – just compassionate, confidential help and expert support. This peer-to-peer support is key to the difference Home-Start makes and often our volunteers have lived experience of the challenges their families are facing themselves.
About The Role
We’re looking for a proactive and driven New Business Manager to grow our corporate partnerships and generate new income for Home-Start UK, helping us support more families across the UK. This role also includes line management responsibility for the New Business Officer.
Home-Start is a federated charity consisting of a central national office – Home-Start UK - and over 170 geographically dispersed local Home-Start organisations, all working together under the same identity.
While our impact is delivered locally through this network, this role focuses on securing and growing partnerships at a national level for Home-Start UK.
Every day, families face challenges that can feel overwhelming. By building strong partnerships with companies, we can reach more families, earlier, and make a lasting difference.
This is an exciting time to join as we grow our corporate partnerships and invest in new opportunities to increase our impact.
You’ll lead relationships from first contact through to securing agreements, working closely with colleagues across Home-Start UK. You’ll also draw on insight from our network of local services to shape compelling partnership opportunities and clearly demonstrate impact.
We’ve recently worked with a consultancy to develop a refreshed approach to corporate fundraising, and this role will play a key part in bringing that to life. You’ll have the opportunity to shape and lead our new business approach—helping to re-energise how we identify opportunities, engage partners, and grow income.
The people at Home-Start are its most important resource. Home-Start UK has been accredited with Investors in People since March 2005, which recognises the commitment we give to developing our staff.
Benefits of working for Home-Start
If this sounds like your kind of opportunity, then we want to hear from you!
The closing date for applications is Friday 19th June at 4pm.
First stage interviews will take place virtually on week commencing 29th June.
Second stage interviews will take place virtually on week commencing 6th July.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Home-Start UK is committed to Equality of Opportunity and Diversity. We wish to encourage applications from all parts of the community irrespective of gender, race, colour, age, sexual orientation or disability.
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Equipment Advice and Outreach Officer
Reports to: Chief Executive / Practice Lead
Contract: Fixed term, 18 months
Hours: Part-time, approximately 22.5 hours per week (0.6 FTE)
Location: Home-based in England, with regular travel across a large region and occasional overnight stays
Salary: £20,556 (Full-time equivalent salary (FTE): £34,259)
About Pathfinders Neuromuscular Alliance
Pathfinders Neuromuscular Alliance is a user-led charity run by and for people with muscle-weakening conditions. We provide advocacy, peer support, information, training and campaigning to help disabled people live with greater confidence, connection and control.
We are developing a new service model to help adults with neuromuscular conditions identify practical needs relating to equipment, adaptations and wider day-to-day transitions, and to connect them to people with relevant lived-experience expertise.
Purpose of the Role
The Outreach and Practitioner–Evaluator will help Pathfinders identify adults with neuromuscular conditions who may benefit from practical support around equipment, adaptations and wider day-to-day challenges.
The role is not primarily to provide complex specialist advice directly. Instead, the postholder will:
Pathfinders’ lived-experience specialists are people with direct personal experience of neuromuscular conditions and of specific issues, transitions or practical solutions. A key part of this role is helping people access that expertise.
The role is to help people make sense of what might help, what routes may be available, and who they may need to speak to next. It is not to guarantee that equipment will be obtained, but to improve people’s understanding, preparedness and access to relevant expertise and pathways.
Main Responsibilities
1. Outreach and relationship-building
2. Needs identification and support coordination
3. Working with lived-experience specialists and resource development
4. Documentation and evaluation support
5. Teamworking and service development
Additional Requirements
Person Specification
Essential
Desirable
We are aiming to recruit immediately for this role with the first round of interviews on 1st June, but will conduct further interviews if necessary until we identify a suitable candidate.
Please identify how you meet the person specification in your cover letter
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The On Demand Shift Manager provides operational leadership, clinical oversight and shift coordination for the On Demand bereavement support services which operate Mondays through Fridays 8am to 8pm. The role ensures that children, young people, and adults receive timely, safe and compassionate responses to bereavement needs through digital and on-demand channels.
In addition to line managing the On Demand Bereavement Specialists, the post holder also works on shift as part of the delivery rota to support the team directly, provide real-time guidance, and covers frontline services gaps. This blended role combines hands-on leadership, active service participation, and quality assurance, promoting excellent clinical standards, safeguarding practice, and a culture of learning and care. The post holder will work closely with the Head of On Demand Services to ensure that On Demand Services remain responsive, trauma-informed and aligned with best practice and organisational priorities.
Main Responsibilities
Leadership and Management
· Lead and coordinate daily On Demand service operations to ensure timely and effective response to live support requests
· Working closely with the other On Demand Shift Managers, manage team rotas, shift allocations, and cover arrangements to maintain consistent staffing and service continuity
· Provide real-time oversight during active service hours, offering guidance on case complexity, prioritisation and risk management
· Work on shift as part of service delivery to provide direct bereavement support, model best practice and ensure adequate cover during periods of high demand or staff absence
· Ensure service efficiency through proactive communication, timely handovers, and smooth transitions between shifts
· Support the Head of On Demand Services in monitoring resourcing, workflows and performance metrics
· Offer live, on-shift supervision and mentorship to On Demand Bereavement Specialists, ensuring quality and consistency of interventions
· Support staff in making safe, informed, and trauma-sensitive decisions in line with organisational safeguarding policies
· Provide clinical leadership for the On Demand Bereavement Specialists on shift, offering case consultation and decision-making support particularly in high-risk, ethically complex or emotionally intense presentations
· Hold clinical responsibility for the most complex service users on shift, supporting staff to formulate risk, decide on interventions, and coordinate onward referrals or emergency responses in line with organisational policies and processional codes of ethics
· Model high standards of clinical thinking, boundaries and self-care, supporting staff and volunteers to manage vicarious trauma, moral distress and the emotional impact of working on an On Demand service
· Facilitate reflective debriefing following challenging or traumatic cases to maintain staff wellbeing and service stability
· Ensure all support aligns with the NICE (2004) Level 2 psychological intervention framework and current evidence-based practice
· Foster a compassionate, psychologically safe team culture that prioritises practitioner wellbeing, resilience, vicarious trauma awareness and continuous learning from service delivery
· Collaborate with the Head of On Demand Services on workforce planning, recruitment, induction and succession to maintain service resilience and capacity
Communication and Relationships
· Communicate clearly and sensitively within the organisation and with external partners, including parents, carers and professionals across social care, education, health and mental health services (i.e. schools, social services, CAMHS, CMHTs and/or GPs)
· Provide clear, supportive and trauma-informed communication to bereaved children, young people and adults during live shifts, adapting approach to age, crisis level and digital medium
· Offer real-time guidance, debriefing and constructive feedback to On Demand Bereavement Specialists during shifts, promoting consistent standards and shared learning
· Build collaborative relationships with internal teams and external stakeholders to support integrated care pathways
· Communicate effectively with the Head of On Demand Services and senior leadership on shift incidents, risks, service pressures and quality improvements, escalating appropriately
· Handle sensitive feedback, complaints and critical incidents with empathy, transparency and solution focus, maintaining trust with internal and external stakeholders
· Adapt communication style and approach to suit the needs, preferences, and emotional states of children, young people and adults, including those with neurodiverse profiles or communication difficulties
· Provide clear, compassionate explanations of support options, safeguarding procedures, and next steps to children, young people, adults and families
· Maintain professional boundaries while fostering a safe and supportive environment for children, young people and adults
· Respond to challenging or emotionally charged situations with sensitivity, professionalism, and a focus on empathy and support
· Ensure accurate and timely documentation of communications and decisions in line with organisational policies and data protection regulations
Knowledge, training and experience
· Assess and engage in interventions with children, young people and/or adults in accordance with best practice
· Complete comprehensive psychosocial assessments which include assessments of risk and determining appropriate level of response/intervention
· Deliver targeted pre/post bereavement support and interventions utilising a range of therapeutic and psychosocial techniques, working within level 2 of the NICE (2004) psychological framework
· Advanced understanding of grief, loss, trauma, child development, and the psychological and social impact of bereavement on children, young people, families and adults
· Apply sound clinical judgment and maintain professional accountability for practice in line with national standards, organisational policies, and personal relevant professional Code of Conduct
· Maintain knowledge about current, evidence-based practice
· To maintain a personal profile of professional development in accordance with professional requirements/governing bodies
· Demonstrate knowledge of all relevant policies and procedures
· Adhere to legislation and statutory guidance related to Safeguarding Children and Young People, Safeguarding Adults, and the Mental Capacity Act, providing advice and guidance to colleagues and partner agencies where appropriate
· Participate actively in clinical supervision and reflective practice to ensure safe, ethical, and effective service delivery
· Contribute to the development and sharing of knowledge within the team by supporting training, mentoring, and peer learning opportunities
Analytical and judgment skills
· Strong ability to make rapid, sound clinical and safeguarding judgments during live shifts, assessing risk, prioritising cases and deciding on immediate interventions or escalations
· Analyse real-time service data to optimise shift deployment, identify trends and recommend operational improvements
· Alongside the Head of On Demand Services critically evaluate team performance, recordings, transcripts and audits to provide targeted service or staff development, mitigate practice drift and uphold clinical governance standards
· Exercise exceptional professional judgment in assessing the emotional, psychological, and social needs of children, young people, and adults pre and post bereavement and in the delivery of immediate on demand support
· Analyse complex information gathered through assessment, observation, and communication to identify individual needs, risks, and strengths
· Recognise and manage situations that involve ambiguity, uncertainty, or emotional intensity, drawing on supervision and established frameworks for professional support
· Apply a trauma-informed and developmentally appropriate lens to clinical decision-making, ensuring sensitivity to cultural, social, and contextual factors influencing grief
· Contribute actively to meetings, clinical supervision, peer supervision, case discussions, and service reviews to plan, coordinate, and evaluate strategies of care and support
· Ensure accurate, timely, and meaningful data recording and reporting to inform clinical practice, service evaluation, and organisational performance monitoring
· Planning and organisational skills
· Strong shift and staff coordination
· Plan and organise work autonomously while engaging collaboratively with colleagues and volunteers to support coordinated care and seamless service delivery
· Support in the organisation of comprehensive quality assurance processes including shift audits, case sampling, outcome tracking and compliance monitoring
· Plan and deliver team training, drills and simulations for crisis scenarios, digital tool proficiency and new protocols, ensuring readiness for peaks in bereavement demand
· Provide cover and support for On Demand Support Service staff during periods of absence or high demand
· Maintain accurate, up-to-date documentation in accordance with confidentiality, data protection, and statutory requirements
· Demonstrate self-awareness and reflective capacity, using supervision and peer support to sustain personal wellbeing and professional effectiveness
· Contribute to the development of efficient, evidence-based practices by supporting team planning, service evaluation, and continuous improvement initiatives
Person Specification
· Level 4 qualification (or above) in counselling, psychotherapy, clinical psychology, counselling psychology or arts psychotherapy Current registration with a professional body (ie. HCPC, BACP, UKCP, NCPS)
· Current registration with a professional body (ie. HCPC, BACP, UKCP, NCPS)
· Evidence of relevant continuing professional development
· Experience of leading a team, ideally in bereavement, palliative care, mental health or closely related fields
· Experience with digital platforms
· Proven track record of successfully managing multidisciplinary teams delivering services to complex service users and complex safeguarding and risk issues involving children and adults
· Proven skills in managing teams and change successfully
· Experience of working therapeutically with children and young people
· Experience of working therapeutically with adults
· Robust knowledge of the emotional and psychological impact of bereavement and the needs of bereaved children, young people, families and adults
· Strong understanding of grief, loss and trauma across the life course, and of evidence-based bereavement interventions for children, young people and adults
· Deep understanding and knowledge of psychological theories, therapeutic interventions and models of grief work for children, young people and adults, and their effective application in practice
· Able to make clear psychological assessments inclusive of risk, safeguarding and mental health needs for children, young people and adults
· Expert knowledge of safeguarding policies and procedures
· Strong leadership, communication and relationship-building skills, with the ability to influence at senior levels and work collaboratively across teams and organisations.
· Strong understanding of change management and how best to implement change
· Excellent communication skills both verbal and written
· Attention to detail and produces reports and information to a consistently high standard
· Ability to manage time effectively, meeting deadlines while maintaining quality and accuracy
· Ability to successfully work collaboratively with colleagues, demonstrating strong interpersonal skills and the ability to influence and engage others positively
· Ability to deliver effective support, supervision, and line management to staff and volunteers, fostering professional growth and accountability
· Model high levels of personal integrity, professionalism, and ethical conduct
· Bring passion and enthusiasm for delivering high quality digital first bereavement services to children, young people, families and adults
Benefits
· 25 days’ holiday plus bank holidays (pro rata if applicable) with increase for long service.
· TOIL for our hours work.
· Contributory pension scheme.
· Company sick pay.
· Employee Assistance Programme.
· Life assurance.
· Training loans.
· Enhanced family friendly policies.
Recruitment Timetable
Application deadline: 17th June 2026 at midnight
We reserve the right to close the vacancy early if we receive a high number of applications for the role before the closing date.
Please refer to our recruitment pack for further details on the interview process.
The client requests no contact from agencies or media sales.
Job Roles:
Ronald McDonald House UK is seeking a proactive and creative Mass Participation Events Manager to lead the delivery and growth of our mass participation portfolio. The role will lead on the strategy, performance and delivery of our challenge events programme, ensuring events achieve agreed income and participation targets and work closely with the Head of Mass Engagement to shape and test future Ronald McDonald House UK owned mass participation events, supporting sustainable, diversified income growth.
Key Responsibilities:
Event strategy and planning
Event delivery and logistics
Supporter engagement and stewardship
Marketing and promotion
Monitoring and evaluation
Collaboration and partnership
Skills & Experience:
Essential
Desirable
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The National Flood Forum (NFF) is seeking a dynamic, motivated individual for the role Flood Engagement Officer – Thames Valley. This is an exciting opportunity for someone passionate about working with communities, especially those at risk of flooding.
Key Details:
Role Overview:
The Flood Engagement Officer will support the Thames Valley community engagement team, reporting to a Community Engagement Manager. Your primary responsibility will be to work closely with communities to support them in tackling flooding risks.
Key Responsibilities:
About You:
The ideal candidate will be:
You must also be a resident of the UK with the right to work in the UK.
About the National Flood Forum:
The NFF is a national charity founded by those affected by flooding, working to support and represent individuals and communities at risk. The organization focuses on empowering flood-affected communities to recover and improve flood resilience. The NFF encourages applications from individuals with lived experience of flooding, and from diverse backgrounds.
The client requests no contact from agencies or media sales.