Learning and development manager jobs in bayswater, greater london
WORKING WITH US
The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve.
We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve.
As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff.
Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris.
To discover more about our culture, ethos and what it is like to work here, visit the page.
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ABOUT THIS OPPORTUNITY
Join the Harris Federation as a Primary Operations Manager and lead on statutory compliance across a group of primary academies. This is a key role ensuring excellence in areas such as health & safety, GDPR, safer recruitment, asset management, and funding compliance.
You’ll support and develop academy staff, drive operational improvements, and work closely with central teams to uphold the highest standards. This role is ideal for a proactive, organised leader with a passion for education and operational excellence.
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MAIN AREAS OF RESPONSIBILITY
Your responsibilities will include:
- Ensuring that all academies achieve and maintain full compliance when claiming free school meals (FSM) funding
- Ensuring that each academy has the correct time-based evidence related to each free school meal claim
- Developing academy staff to ensure that each academy has sustainable processes and systems regarding FSM claims
- Leading with the central finance team any independent audit on FSM by any external agencies and to ensure that process and procedures are EFA compliant
- Ensuring and approving that each academy has recorded FSM and PP correctly on their termly census return and have the evidence to support the numbers claimed
- Being the lead across the primary academies on any new statutory developments and ensure that schools fully implement any new guidance
For a full job description, please download the Job Pack.
WHAT WE ARE LOOKING FOR
We would like to hear from you if you have:
- At least 5 years’ experience working an office environment
- At least 2 years’ experience of managing a team of staff in a variety of different areas
- Secure knowledge of health and safety legislation
- Secure knowledge of human resources legislation
- Good verbal and written communication skills in order to communicate with a wide variety of stakeholders
For a full job specification please download the Job Pack.
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APPLYING FOR THIS POSITION
If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation.
Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date.
When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application.
A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received.
OUR VISION & VALUES
Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed.
We know there are many challenges facing our young people and the communities we serve, and that’s why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues.
IMPORTANT INFORMATION
Safeguarding Notice
The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.
Equal Opportunities
The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.
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WHAT WE CAN OFFER YOU
Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.
You will also have access to a variety of benefits, support programmes and initiatives including:
- Excellent opportunities for continuous professional development and career progression
- Annual performance and loyalty bonus
- Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution
- 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts
- Harris Wellbeing Cash Plan including cover for routine and specialist healthcare
- Employee Assistance Programme for free and confidential advice
- Cycle to work salary sacrifice scheme
- Wide range of shopping, leisure, and travel discounts
- 20% off at Tapi Carpets, exclusive to Harris employees
- Interest-free ICT and season ticket loans
For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
An exciting opportunity has arisen for a Data Administrator to join the Marketing team and the wider Fundraising, Retail and Communications Department. Your role is to provide high quality administrative support.
This role is not open to sponsorship.
Role Requirements
- Work to a regular schedule of imports
- Locate the required data from multiple sources both within and outside The Children’s Trust systems
- Follow detailed process guides
- Use various tools to manipulate data and change formats where required
- Import the data on to Charity CRM and other systems using built in and in-house tools
- Ensure financial and personal information is managed appropriately and securely
- Follow detailed briefs and process guides
- Extract supporter data for fundraising activity
- Extract information for use in analysis or other projects
- Update existing reports daily, weekly and monthly
- Report on fundraising activity, income and trends
- Produce detailed financial reports for internal use
- Support the Director of Fundraising & Communications
- Support the Data Manager in developing analysis projects
- Work with the team to identify measures to monitor and model performance
- Learn the use of built in and third-party analysis tools
Interview Date: TBC
Terms and Conditions
Strictly no agencies, please.
As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Rehabilitation of Offenders
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Equal Opportunity Employer
To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Position: Programme Officer
Reporting to: Senior Programme Manager
Location: Sidcup, Greater London, and hybrid working of 1 day in the office and 4 days remote (subject to change)
Contract Type: Permanent and full-time
Starting Salary: £28,000 – £32,000 gross per annum (based on experience) plus benefits
Interested in supporting projects that make a difference to the lives of others? This is an exciting opportunity for a person to grow and develop within a challenging but fulfilling sector. The Programme Officer will work closely with both the project teams and the wider organisation to support the effective management and delivery of projects across from our London office.
Purpose
The Programme Officer will be responsible for supporting the effective implementation of project delivery activities across our portfolio, predominantly in Africa, Europe, Central Asia, and the Middle East. The post holder will support project delivery, ensuring quality expectations (internal and client), delivering within the scope and budgeted resources of projects, and in line with project timelines. They will work closely with other members of the programme delivery team, our technical team, delivery partners, and consultants to ensure projects maximise their positive impact and will also support the Senior Programme Manager to disseminate good management practice across the organisation, and advise on delivery approaches.
Main Responsibilities
The responsibilities of the Programme Officer include the following:
1. Project Support
- Provide support to Programme Managers in the delivery of projects, ensuring projects are delivered on time, within budget and scope and comply with client contracts
- Take on the project management of assigned select projects within a determined budget/complexity threshold, ensuring that they are delivered to time and quality
- Set-up and monitor project workplans, including change requests ensuring that approvals are formally recorded and filed
- Manage day-to-day relationships with delivery partners and internal team(s) and build a solid understanding of delivery needs and timelines across projects
- Monitor and support timely client and consultant billing and invoices attached to delivery
- Support onboarding of consultants for new projects, including due diligence checks and contract preparation based on set templates
- Ensure project management software and tools are accurate and kept up to date for allocated projects
- Provide timely responses to client queries and alert the Senior Project Manager of any potential risks
- Lead duty of care and travel planning for staff and consultants, working alongside administrative officers
- Liaise closely with technical colleagues and Project Managers on project support needs.
2. Project Financial Management
- Monitor project budget performance, capturing variances and liaising with the Finance Team and Senior Programme Manager
- Monitor and support the processing of consultants’ expenses/fees against contracts and client invoices against contracts.
- Make recommendations to ensure financial outcomes are met with respect to time, quality and cost, and provide early warning of project overspend
- Prepare internal project update reporting including finances and resourcing using required management tools.
3. Organisational Support and Business Development
- Provide support in strengthening policies, procedures, and management tools for Development Pathways
- Coordinate with wider project teams to ensure technical capacity is well planned across Development Pathways’ portfolio of projects
- Signpost colleagues to relevant project management tools and processes, when required
- Support project closure processes as required, capturing and sharing lessons internally
- Provide ad hoc input to evolving organisational requirements as directed by senior members
- Assist with the identification and monitoring of business opportunities in donor markets, as requested
- Update SharePoint and ensure project data sheets are developed and up to date to facilitate bids for tenders
- Collate and share project information to support the Business Development and Communications department.
Skills, Knowledge and Behaviours
The Programme Officer will require the following combination of applied skills, knowledge, and behaviours to successfully contribute to team goals:
Required:
- An undergraduate degree in an appropriate subject
- Around 3 years’ experience working on project support or delivery within international development, research and/or the consultancy sector
- Ability and confidence to work independently and manage their own workflows
- Good communication skills and an ability to build and maintain strong working relationships with a broad range of stakeholders at the individual level and in representation of the organisation
- Excellent drafting skills
- Ability to understand and effectively analyse and utilise financial information
- Proven ability to resolve problems, anticipate barriers and create practical solutions
- High IT proficiency (Microsoft Office (Word, Excel, SharePoint, etc.)
- Demonstrated attention to detail ensuring quality standards are maintained
- Ability to travel internationally when required.
Advantageous:
- Up to 3 yeaers project management experience
- Proficiency in additional languages
- Commitment to social justice and gender equality.
Reporting Lines:
This post will report to the UK Office Senior Programme Manager.
Terms of Employment and Benefits
Recruitment will be at the junior level and is a permanent and full-time post. Along with basic salary, the successful candidate would receive an attractive package of the following:
- Fulfilling work - working to make a difference to some of the world’s most under-served communities
- Flexible working – Development Pathways offers employees flexible work hours and hybrid working
- Generous time off – recharge with 30-holiday entitlement plus public/bank holidays
- Excellent health and well-being provision – access to the company private health care scheme (after the satisfactory completion of the probationary period), pension scheme, long-term sickness benefits and Employee Assistance Programme
- Group Life Insurance
- Commitment to professional development opportunities – we encourage our staff to participate in professional learning and development
- Provision of a company laptop
- Yearly working at home allowance
- Reward Scheme for involvement in winning bid work.
How to Apply
We invite interested candidates to please apply for the post by including all of the following:
- A cover letter explaining why you are applying for this position, and how you would meet the selection criteria for the post of Programme Officer
- A detailed CV (curriculum vitae) specifying your qualifications, education, and relevant work experience
- All applicants will be required to specify if they have the right to work and live in the UK.
Closing date for this post will be the close of business on the 20th June 2025.
Applications should be submitted by email.
Applications will be reviewed on a rolling basis and we retain the right to close this role without notice. So, if you are interested, please apply early.
Due to the high number of applications expected, unfortunately only short-listed candidates will be contacted.
Applicants, please note the Privacy Notice on our website.
Development Pathways is an Equal Opportunity Employer. We celebrate and support diversity and are committed to providing a work environment that is inclusive and free of discrimination and harassment. All employment decisions are based on individual qualifications and abilitie without regard to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, family or parental status, or disability status.
About us
Founded in 2010, Development Pathways has grown rapidly into an internationally renowned and respected consultancy business, providing high quality consultancies and project management throughout Africa, Asia, Middle East and the Pacific in social protection, inclusive programming and management information systems. We have offices in the United Kingdom, Kenya and Australia, focused on: social protection; social and economic analysis; research and evaluation; training and capacity building; and, digital technology.
We are committed to transformative social policies to promote social justice and gender equality, women’s empowerment and social inclusion. We work hard and are passionate about what we do. We find time to discuss important issues and how we, as a company, can support initiatives that we care about.
Please note our staff have a hybrid working arrangement of 4 days remote and 1 day working in the office per week although this may be subject to change
For more information about our organisation, please visit our website.
Please include a Cover Letter with your CV.
The client requests no contact from agencies or media sales.
Role overview
Are you an experienced LMS professional looking for a role where you can take ownership of learning platform development? This exciting opportunity offers the chance to join ISUOG’s Education team, supporting our online learning delivery. You will project manage LMS developments, act as the primary technical expert, and ensure a seamless user experience for ISUOG members and learners worldwide.
Role responsibilities
The successful candidate will oversee ISUOG’s Learning Management System (LMS), managing technical configuration, maintenance, and performance monitoring. You will lead LMS projects, including any potential migration to a new platform, and collaborate with suppliers and internal teams to improve system functionality. Additionally, you will provide technical support and training for staff and volunteers, ensuring ISUOG’s eLearning content is effectively delivered.
Role requirements
We are seeking candidates with experience managing LMS platforms, strong technical problem-solving skills, and a proactive approach to system optimisation. You will need to demonstrate excellent project management abilities, attention to detail, and a commitment to delivering high-quality user experiences. Knowledge of SCORM, integrations with third-party tools, and content management systems is essential.
Please read the job description to find out more about the position and person specification.
Contract Type: Permanent
Hours: Part-time, 4 days/30 hours per week (core hours 10am-3pm)
Salary: £30,960 - £34,400 per annum (FTE £38,700 - £43,000), dependent on experience, plus benefits.
Location: The role is based from ISUOG House, 122 Freston Road, London, W10 6TR. A hybrid working system is in place and the job holder will be expected to work from ISUOG House for a minimum of 1 day each week. Due to the nature of the role, the job holder may be required to work from the office more than 1 day a week.
Benefits include:
- 25 days’ annual leave per annum plus eight Bank/Public holidays (pro rata basis for part timers), rising by 1 day per year for every complete year of service, up to an additional 5 days, together with 3 additional days over Christmas and New Year.
- 4% (matched) employer pension, rising to 6% on successful completion of probation.
- Employee Assistance Program.
- Season ticket loan scheme.
About the International Society of Ultrasound in Obstetrics and Gynecology (ISUOG): ISUOG is a highly respected professional membership organisation across 140 countries, comprised primarily of clinicians who are ultrasound experts in the field of obstetrics and gynecology. The Society includes obstetricians and gynecologists, trainees, medical doctors, scientists, sonographers, midwives and other health professionals who work to advance women’s health and well-being globally.
Our mission is to improve women’s health through the provision, advancement and dissemination of the highest quality education, standards and research information around ultrasound in obstetrics and gynecology. This is achieved through education and training, programmatic initiatives and advocacy.
We are an equal opportunities employer and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.
Please submit your application, CV and covering letter as soon as possible; we reserve the right to close any adverts before the closing date of 17 June 2025, once we have received sufficient applications. Interviews may be organised before the closing date (or if not, week of 23rd of June 2025).
Regrettably, we are not able to provide feedback to those candidates who are not shortlisted, as it simply would not be manageable to do so.
REF-221 935
Using Anonymous Recruitment
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job overview
LAE Tottenham seeks to appoint a proactive and enthusiastic individual to lead the school's approach to Artificial Intelligence and digital development, helping staff to harness emerging technologies to improve teaching, learning, operational efficiency, and digital skills across the school. To promote a culture of curiosity, experimentation, and confidence in the responsible and effective use of AI and everyday digital tools.
About us
LAE Tottenham is a selective 16-19 free school, which offers a rigorous academic curriculum alongside a broad co-curricular programme and exceptional pastoral support enabling students to access high tariff universities. In 2023-24, over 75% of students won places at Russell Group universities, from a cohort in which 50% of students had been eligible for free school meals at secondary school.
The AI & Digital Skills Lead role will help us become sector leader in supporting students from lower income backgrounds to achieve the highest academic outcomes and this new role has been created so we can ensure we are fulfilling that mission.
The role is advertised on a part-time basis, with hours and working pattern to be discussed and agreed with the successful candidate. It is offered on a permanent basis.
LAE Tottenham
- Academically selective 6th form, opened in September 2017. Results in the top 3% nationally for attainment and progress.
- Principal Education Sponsor Highgate School and Lead Business Sponsor Tottenham Hotspur Football Club.
- Partnered by eight other leading independent schools - Alleyn’s, Chigwell, Haberdashers’ Aske’s Boys’, Harrow, John Lyon, North London Collegiate, Mill Hill and St Dunstan’s College, each offering departmental support, CPD, expertise and shared student experiences.
- Providing first-class support into top class higher education and employment, focused on academically ambitious young people
- Housed in a stunning new state of the art school building linked to the Tottenham Hotspur Stadium
- Sunday Times ‘State 6th Form College of the Year 2020-21
- Rated outstanding by OFSTED
LAE Tottenham offers a range of benefits to all directly-employed members of staff, including free breakfast and lunch and access to Benenden Health private healthcare.
We are actively working to close the gap in areas within the school that are currently underrepresented. To better reflect the diversity of Haringey, we especially encourage applications from within the Black community, as well as other members of our diverse community, to further enrich all aspects of our school.
LAE Tottenham is committed to the safeguarding and welfare of children and applicants must be willing to undergo child protection screening appropriate to this post, including checks with past employers and the Disclosure and Barring Service.
Please note that this role is ‘exempt’ from the Rehabilitation of Offenders Act 1974 and therefore, if shortlisted, you will be required to declare any convictions, cautions, reprimands and final warnings that are not ‘protected’ (i.e. filtered out) as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013). It is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children. Further information is available on the school's website.
The closing date is 13th June 2025. Interviews are scheduled to take place w/c. 16th June 2025.
(LAET will invite strong candidates to interview as applications come in throughout the designated advertisement period).
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Could you become a vital part of our collaborative and innovative team to make a lasting difference to families?
We are looking for a Social Worker or Senior Social Worker to join our London team.
We believe that every child deserves a loving and supportive home and we are committed to providing the highest quality services to help make that a reality, and we are proud of our three successive outstanding ratings with Ofsted.
Position: Social Worker or Senior Social Worker
Location: Based in Vauxhall, London with hybrid working arrangements
Contract: Permanent full time - 37 hours per week
Salary: Starting salary in the range of £34,053 to £41,620 per annum for Social Worker, or £39,292 to £48,022 per annum for Senior Social Worker, depending on skills and experience. Plus £3,299 per annum location allowance
About the role:
The Social Worker or Senior Social Worker’s role is a pivotal one within our Adoption service. Some of your responsibilities will include:
· undertaking ‘home study’ assessments (PARs) and present these to the adoption panel
· support families throughout the matching process and once children are placed, up until the Adoption Order
· taking part in recruitment activities and training for prospective adopters
About you:
As a Social Worker, you’ll bring a minimum of 2 years post qualification experience in childcare social work and an understanding of child development and the impact on behaviour of interrupted development.
As a Senior Social Worker, you’ll bring a minimum of 3 years post qualification experience in childcare social work, and previous experience of completing adoption assessments (or similar), or family finding/supporting children in their adoptive families.
If this sounds like you then please visit our website and apply today to join a dedicated team who are part of something truly meaningful. You will also find contact details for an informal discussion on our website.
Early applications are encouraged as we may review and appoint on an earlier basis if a successful candidate is secured.
Closing date: 9am, Tuesday 24 June 2025
Interview dates: Tuesday 17 June and Wednesday 02 July 2025
Other roles you may have experience of could include: Adoption Social Worker, Adoption Senior Social Worker, Adoption Support Social Worker, Independent Social Worker, Fostering Social Worker, Independent Reviewing Officer, Supervising Social Worker, Children’s Social Worker, Child Protection or Safeguarding Hub Social Worker, Looked After Children’s Social Worker, etc.
Safeguarding is at the heart of everything we do at PACT. We have robust measures and best practices in place to safeguard and protect the welfare of children, young people and vulnerable adults and we take pride in maintaining outstanding safeguarding standards.
Anyone joining our team is subject to PACT’s safer recruitment pre-appointment enquiries, including a Disclosure Barring Service (DBS). The role description provides information on what our safer recruitment enquiries include and the level of DBS required to work in the role.
All opportunities with PACT are based in the UK.
an adoption charity and family support provider helping hundreds of families every year through outstanding adoption and adoption support services


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for someone to join our Grants Team who is passionate about supporting children and young people and has a commitment to improving their outcomes. This is a rewarding role in a supportive working culture. This position suits a flexible, friendly and efficient professional with the right skills, experience and confidence to further our grants reach to children and young people who need them.
OBJECTIVES: Work in partnership with public, charity, and education sectors to identify children and young people who are living in poverty and experiencing crisis; assess applications against criteria, and support successful applicants to administer and account for grants. Help develop and shape new grant programmes.
LOCATION: Home based
STARTING SALARY: £36,330 (full-time equivalent)
HOURS: Full-time (5 days/35 hours) or part-time (4 days/28 hours)considered
CONTRACT: Permanent
CLOSING DATE: Monday 10am, 16th June 2025
INTERVIEW DATE: Online, Tuesday/Wednesday 1/2nd July 2025
Why work for us?
Buttle UK is a charity dedicated to helping children and young people in the UK who have experienced crisis, are living in financial hardship and are dealing with multiple challenging social issues. We provide grants designed to improve emotional, educational and social outcomes. We also support children whose home-life is particularly disruptive and chaotic with grants which allow them to go to boarding school. We are a small and enthusiastic team achieving amazing things. By working with us you are helping to change children’s lives. Our Grants Team has a reputation for friendliness, efficiency and effectiveness and are always striving to do better.
Summary of responsibilities
- Assessing the needs of applicants for grant support against set criteria and making appropriate recommendations and decisions
- Ensuring our grants reach children and young people who are living in poverty and complex circumstances
- Working in partnership with a wide range of stakeholders in the public, charity and education sectors
For the full job description and application process please visit our website
What we can offer you
- Generous annual leave entitlement – 25 days plus bank holidays. Additional leave days offered for length of service
- Christmas office closure
- Flexible working conditions
- Employer contribution to pension scheme of 7% (employee contribution of 7%)
- Life assurance scheme
- Enhanced maternity/paternity leave
- Employee Assistance Programme with BUPA
- Enhanced Sick Pay
- Support from trained Mental Health First Aiders
- Paid volunteering days
- Promoting diversity and inclusion at work
- Career growth and development opportunities through our commitment to learning
Please note that we may close applications for the vacancy early if we receive enough applications from suitable candidates. We therefore encourage you to apply as early as possible. You will be required to complete an application form.
No agencies, please
The client requests no contact from agencies or media sales.
Location: Any UK Trust office - hybrid working, must be willing to travel
Interviews: 19/06
For more information, or to apply, please click 'apply now' to be directed to our website.
Are you a strategic thinker with a passion for inspiring others and driving impactful fundraising? Join us at The King’s Trust as an Employee Engagement Manager, where you’ll lead on the development and growth of Million Makers, our flagship fundraising product, helping to generate vital income that transforms young lives. You’ll manage a portfolio of high-value partnerships and motivate corporate teams to take on ambitious fundraising challenges.
This is a dynamic role where your creativity, relationship-building skills and drive for results will shine. As we look ahead to a big year, we’re placing greater focus on strong project planning, so your time will be split more evenly between managing Million Makers teams and leading national projects that strengthen and expand our offer. You’ll also have the opportunity to support some of our wider employee fundraising initiatives, helping shape the future of our work with corporate partners across the UK. If you're ready to make a lasting difference and thrive in a purpose-driven team, we’d love to hear from you!
What happens next?
Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date.
Why do we need Employee Engagement Managers (Fundraising)?
Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Employee Engagement Managers (Fundraising)!
Perks for working at The Trust!
- Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year
- Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
- You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc.
- In-house learning platform! Develop your skills for your career and your role
- Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas.
- Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network).
- Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave.
- Interest-free season ticket loans
- The Trust will contribute 5% of your salary to the Trust Pension Scheme
- Generous life assurance cover (4 x annual salary)
Equal Opportunities
Here at The King's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives.
We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.
We’re a Stonewall Top 100 Employer and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by KT CAN (our Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network) and PULSE (LGBTQIA+ Network).
Safeguarding
The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants.
A NOTE FOR RECRUITMENT AGENCIES:
We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!
Req ID: 3510
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.

The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About us
Providence Row believes that no one should have to sleep rough and that everyone should have access to the support they need to find a safe place to call home.
We are a, developing organisation working with people experiencing homelessness in the East End of London. We specialise in providing housing advice & support for rough sleepers, working to tackle health inequality & substance use and providing psychological support.
We take an innovative approach to the work that we do and the services that we run, driving forward best practice to ensure the best possible outcomes for the people that we work with.
Our team and culture are built around our core values of compassion, respect, inclusiveness, empowerment & justice.
About the role
- Be a key point of contact for receiving and processing referrals to the Providence Row, Resource Centre.
- Complete assessments of those referred to the Centre
- Make statutory and non-statutory housing referrals dependant on the persons need and eligibility.
- Build and maintain strong relationships with key partners, including outreach teams, health services, City of London Police and other support organisations.
- Work within the Team Around Me model, engaging closely with the City Outreach Teams and the Navigator service to develop and implement joint action plans for people rough sleeping.
- Connect City clients with essential health services to address tri-morbidity—the complex combination of physical ill health, mental health, and substance use that often affects individuals experiencing chronic homelessness.
- Facilitate referrals to training, employability, and volunteering programs to support long-term stability and independence.
Benefits
- 27 days holiday plus bank holidays
- Pension – 5% employer, 3% employee
- Cycle to work scheme
- Season ticket loan
- Employee assistance programme
- Monthly reflective practice
- Wide range of learning & development opportunities
To apply
Please follow the link on the Charity Jobs website and submit your CV along with covering letter. Interviews will be held on a rolling basis.
Research shows some people, especially women and marginalized groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.
Interviews
On a rolling basis
Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.
We tackle the root causes of homelessness to help people get off, and stay off, the streets.




We are seeking an Exhibitions and Collections Projects Manager to join the Crafts Council on a permanent basis. This is a vital role in the Public Programmes team to oversee the maintenance and development of Crafts Council Collections and the delivery of key temporary exhibitions.
Reporting to the Senior Collections and Programme Manager, this role will ensure the Crafts Council Collections are documented and preserved to a high standard for future generations. They will also support the strategic development of the Crafts Council’s programme, managing relationships with external commercial partners, artists and institutions, overseeing project budgets and timelines and contributing to reporting and evaluation frameworks.
This is a dynamic and hands-on role which involves working across the organisation and beyond to deliver and communicate best practice in exhibition production and collection management.
About You
- You will bring adept production and organisational skills to this role
- You will be confident leading the planning and delivery of exhibitions and collection projects working in collaboration with artists, partners, contractors and venues
- As an experienced exhibition project manager, with expertise in collection management, you will have a strong understanding of what it takes to successfully realise displays to a high standard and be familiar with collection management procedures and systems
- You should be a self-starter who is confident working independently and as part of a team
- You should be a clear communicator ensuring that project information is disseminated and adhered to by all stakeholders.
Main Duties
In collaboration with the Senior Collections and Programme Manager, you will:
- Oversee planning and arrangements for installation and de-installation of exhibitions including Brookfield Properties Craft Award summer exhibitions
- Maintain exhibition and collection project budgets, timelines and documentation to a high standard
- Lead dynamic teams of casual assistants, freelance technicians, designers, conservators and photographers as required
- Facilitate accessibility of the Crafts Council Collections including Primary, Handling, Archive, Oral Histories and Library. Leading on both online accessibility via Collections Online and ensuring the collection is available to its audiences physically
- Ensure maximum impact from National Lottery Heritage Funded project 'Craft for the People' Is achieved, ensuring crafts council collection is available to a wider amount of people and is more resilient
- Oversee management of upcoming loans, arranging object transportation, entry and exit processes, loan agreements, mounting and conservation, where needed
- Lead on loans marketing and collections income generation projects
- Oversee collection management projects, including acquisitions, auditing, condition checking, improving packing, image and copyright licensing, object photography, location and movement control. Recording Information on Crafts Council's CMS Museum Index +
- Review and improve collections storage processes, embed collections trust benchmarks in security, building management system for temperature and humidity control, pest and disaster management
- Contribute to implementing cost-effective and environmentally sustainable working practices for exhibitions and collection maintenance
- Ensuring that we are recording the impact of our programming by recording data and KPI's. Integrating our customer relationship management system Salesforce.
Please see our Job description for further details.
Salary
£31,500 gross per annum based on part-time working 32.65 hours / 4.5 days per week
(£35,000 gross per annum based on full-time working)
Contract and Hours
Permanent, 32.65 hours / 0.9 / 4.5 days per week
A typical working day is 9.15-5.30pm, including a lunch break (unpaid). With some remote work, a minimum of three days per week are to be worked at Crafts Council office and gallery.
To commence as soon as possible from July 2025 onwards.
Crafts Council aims to support flexible working and part time arrangements where it is appropriate for the role.
Deadline: 12 noon Wednesday 18th June 2025
Interviews: From week commencing Monday 30th June 2025
Please provide a CV and covering letter including the following information:
1. Your interest in working for the Crafts Council and this position
2. Details of your relevant knowledge, skills and experience
3. Tell us about an exhibition or collection you have been inspired by including the reasons why and how this has impacted your work
The client requests no contact from agencies or media sales.
Location: hybrid working - a minimum of 1-2 days in the Aldgate, London office per week
First interview date: 18th and 19th June
Annual leave: 33 days (plus eight bank holidays)
Benefits:
- enhanced maternity, paternity and adoption leave, and shared parental pay
- family-friendly policies
- 8% employer pension contribution (Aviva) or opportunity to continue NHS pension
- free health cashback plan (Medicash): employee cover plus up to four dependent children
- 24/7 virtual GP access (UK registered), plus access to Best Doctors
free, confidential employee assistance programme (Medicash) - access to a wellbeing app
- flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
- learning and development opportunities including bespoke training and access to LinkedIn Learning)
- commitment to employee health and wellbeing.
- we have a Menopause Friendly accreditation and are a Disability Confident employer
Join Dementia UK as a Challenge Events Manager and take the lead in delivering our DIY and open challenge events portfolio through impactful acquisition campaigns and outstanding supporter experiences.
As part of the Mass Participation team, you’ll be responsible for developing the overall strategy for both the DIY and open challenge events programmes. A key part of the role is identifying and maximising opportunities for growth, ensuring the programme remains innovative and responsive to market trends. This will involve researching new opportunities, monitoring developments across the sector and continuously improving ways of working.
You will be responsible for setting the annual budget for both programmes, working closely with colleagues across Fundraising and Engagement to drive income, encourage collaboration and generate strong engagement with the events on offer. A close working relationship with the Challenge Events Manager (Third Party) will ensure a joined-up approach to the overall Challenge Events programme, with shared learning and consistent delivery across all areas.
This role includes line management of the Challenge Events Executive who leads on DIY and open challenges and the two Challenge Events Assistants who support the whole Challenge Events programme.
We’re looking for someone with proven experience in successfully delivering DIY and open challenge events, including participant recruitment, supporter journey development and stewardship communications to achieve income targets. You’ll have a strong background in leading projects, with the ability to guide and support team members to meet their objectives. Experience working with external agencies, a clear understanding of marketing channels and digital techniques to drive participation, and knowledge of stewardship approaches that increase remittance rates and average gifts are all essential.
If this sounds like you, join us in making a difference in the lives of those affected by dementia.
Our culture
In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.
Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute to and lead on our working groups around health and wellbeing, menopause, and equity, diversity and inclusion.
Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.
This role will be subject to a Basic DBS check.
By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.
*Please note that any decision on flexible working is based on business needs
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
The Grants Officer will support the Senior Manager to develop and implement monitoring and reporting
processes across the Foundation’s grant-giving activities. To be successful in the role, you must have
excellent knowledge of results-based monitoring and reporting, demonstrate strong organisational and
administrative skills, and ideally have experience working with colleagues from different cultural
backgrounds.
The initial focus of the role will be monitoring and reporting in relation to the implementation of a Big 6
EU funded programme, the Youth Empowerment Fund (YEF). This programme focuses on supporting
youth-led initiatives, giving young people the means to be effective agents of change. The YEF is global
in its reach but will focus on supporting local solutions and grassroots initiatives that young people
develop on the ground. The Officer will play a key role in supporting the Senior Manager to maintain and
grow Big 6 advocacy and partnerships for the short and long-term. This role will also work closely with
colleagues from the Operations and Finance team to ensure accurate information is delivered to key
stakeholders.
Key Responsibilities
Youth Empowerment Fund (60%):
- Support the monitoring and reporting of the EU funded YEF programme. Including coordinationwithin the IAF and with the Big 6 designated leads.
- Communicating with and activating networks of national organizations to participate in the YEF,including sharing opportunities to take part in Big 6 advocacy activities and applying for youthled solutions open-call Local Solutions grants.
- Issuing of grants to successful national organizations and monitoring and evaluation, including regular reporting on outcomes and impact of national projects to the YEF project team.
- Sharing success stories from the YEF to support the Big 6 communication, storytelling and creative reporting efforts.
Other Grant based support (40%):
- Oversee grant-giving financial processes, creating and issuing of grant payments.
- Support the Senior Operations Manager with the reporting of grant activities for Senior Management and various stakeholders.
- Support the ongoing development of other Foundation grant reporting efforts as required.
- Undertake any other duties as may reasonably be required for the successful delivery of the Foundation’s business objectives.
Our long term ambition is that every eligible young person aged 14 – 24 will have the opportunity to participate in the Award.

The client requests no contact from agencies or media sales.
Are you passionate about supporting refugees and asylum seekers through meaningful, holistic services? Do you have the leadership skills to guide a dedicated team delivering frontline advice and support?
We are looking for an experienced and motivated Advice Team Manager to lead our advice services for refugees and asylum seekers. You will oversee our outreach activities, legal clinics, and practical support work across London, ensuring our clients receive high-quality, empowering services tailored to their needs.
We offer a supportive working environment with excellent benefits, including:
- 6% employer pension contribution
- 35 days annual leave (including bank holidays)
- Ongoing training and professional development opportunities
You’ll need:
- Strong management experience in advice or support services
- A deep understanding of the challenges faced by refugees and asylum seekers
- Excellent communication, organisational, and case management skills
- A commitment to equity, inclusion, and high-quality service provision
This is an opportunity to make a real difference in people’s lives, while shaping a vital service within a supportive and mission-driven organisation.
Providing holistic support which enables inclusion of those seeking/getting protection in England and Wales as equal participants in the UK life

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The voluntary sector in the UK achieves amazing impact every day for people, society and our environment but it's not always as good at measuring and communicating that impact. That's where you come in....
We are seeking a highly motivated and experienced Impact and Evaluation expert to join our growing team. The role involves managing a portfolio of VCSE clients and providing comprehensive support to their monitoring, evaluation and learning (MEL) needs. The ideal candidate will possess a strong understanding of MEL methodologies, data collection techniques, data analysis, report writing, stakeholder engagement, and a passion for improving social outcomes through evidence-based evaluation.
Charity Fundraising Ltd provides a comprehensive range of fundraising, strategic consultancy and evaluation services to Charities and other not-for-profit organisations. Established in 2000, Project and Programme Evaluation and MEL support has grown to become a core component of our service offer. We work with lots of amazing charities, both local and national, small and large, across the UK, covering themes such as: Homelessness; addiction; youth; community; disability; mental health; minoritised groups; medical conditions; heritage; environment and more.
This is a remote role but candidates must reside in and have the right to work within the United Kingdom. Please note that applications will only be considered where the screening questions are fully completed.
Main Duties:
- Managing a portfolio of VCSE and public sector clients and coordinating projects with colleagues, client staff members and trustees.
- Conducting comprehensive external project and programme evaluations for clients.
- Developing and implementing monitoring and evaluation frameworks at project, programme and organisational level.
- Develop impact reports that clearly communicate organisational outcomes and impact
- Collaborating with client staff and trustees to understand and address their evaluation needs.
- Analysing and reporting on project outcomes and impacts, utilising data analysis techniques to identify patterns, trends, and insights from evaluation findings.
- Plan and lead M&E workshops and training events with clients.
- Collaborating closely with line managers and colleagues to ensure high-quality service delivery.
- Supporting our fundraising clients to enhance their monitoring and impact reporting systems and processes and using monitoring data to feed into project / programme design and development
- Support clients and colleagues to develop consultation tools and undertake consultation with service users, partners and other stakeholders
- Participating in the promotion of the company’s services, including responding to client enquiries, discussing needs and developing proposals
- Research and identify new business opportunities and work with colleagues to develop
- General administrative duties, including maintaining records in line with our Quality Management System (QMS).
- Other duties as assigned by the line manager.
Person Specification:
Essential Qualities / Skills / Experience:
- A successful track record of undertaking voluntary sector project / programme evaluations and developing M&E frameworks.
- Experience of designing and developing monitoring frameworks / tools and undertaking quantitative and qualitative primary research
- Research and analysis skills such as literature review and secondary data analysis
- Ability to chart and visually communicate data and findings in effective and compelling ways
- A team player with a confident manner and a professional, flexible, positive and studious approach to the work.
- A passion for supporting the voluntary sector in the UK to better achieve it’s aims
- Experience in key social issues within the UK
- An ability to quickly develop a detailed understanding of wide ranging and complex topics.
- A high standard of written English with an ability to produce concise and persuasive prose.
- High level computer literacy, for word processing, graphic report layout design, data analysis, record keeping, and web-based research.
- Excellent verbal communication skills.
- Close attention to detail.
- An ability to manage projects with multiple contributors and stakeholders.
- A strong ability to work with data using spreadsheets and other software tools.
Desirable Qualities / Skills / Experience:
- Broad understanding of key health, social welfare and other issues in the UK that the voluntary sector seeks to address.
- Presentation skills and experience in training / mentoring.
- Experience of promoting and selling consultancy services.
- Relevant professional qualifications, memberships and evidence of CPD.
The client requests no contact from agencies or media sales.
1. Introduction
The Partnership Brokers Association’s (PBA) vision is of a world where humanity flourishes in fair societies and vibrant ecosystems because people collaborate bravely across boundaries in the spirit of partnerships - Transforming the Field of Partnering Practice.
We are an international, not-for-profit organisation dedicated to enhancing the effectiveness and impact of multi-stakeholder collaboration. Our purpose is to explore, exchange and promote effective multi-stakeholder partnering practices and principled forms of collaboration that accelerate transformative shifts in behaviours, attitudes, and systems to create a more just and sustainable world. PBA's mission is to promote and support professional standards in partnership brokering and to advance the global understanding of effective partnerships.
The Partnership Builders Community (PB Community) App is designed to connect, support, and engage members of the Global Network hosted by PBA and beyond. As a key tool for knowledge-sharing, collaboration, and community-building, the App enables users to access resources, contribute insights, and participate in ongoing conversations. Ensuring its functionality, relevance, and user engagement is critical to the success of PBA’s broader strategic goals.
2. Purpose of the Role
We seek a tech-savvy, socially engaged individual with a strong grasp of digital trends to support and manage the PB Community App and its users. This role is essential in ensuring the App functions as a dynamic, user-friendly, and strategic tool for PBA and the Global Network it hosts.
The App Manager will cultivate an engaged online community, facilitate meaningful interactions among users, and ensure the App remains a valuable resource aligned with PBA's mission of promoting professional partnership brokering practices.
Success in this role will be measured by increased user adoption and retention, evidenced through regular logins, active engagement, and meaningful user interactions.
3. Key Responsibilities
As a member of the PBA core team, the App Manager plays a vital role in ensuring the smooth operation and ongoing relevance of the PB Community App. Responsibilities are organised into five key functional areas:
i. App management & content moderation (25%)
● Perform back-end configurations to ensure continuous functionality and user accessibility.
● Monitor flagged posts to ensure alignment with PBA’s content standards and values.
● Manage user reports about content or other users, taking appropriate action in line with community guidelines.
● Manage groups within the App to ensure appropriate and relevant content is shared.
● Track and analyse hashtag usage to identify emerging themes and insights for community learning.
● Working closely with PBA’s Operations Lead, edit and update key documents within the App (e.g. the Pocketbook), ensuring content remains current and accessible.
● Create and schedule regular posts to foster engagement and stimulate conversations.
ii. User engagement & support (30%)
● Drive engagement with members of the broader Global Network, including collaboration with hubs.
● Proactively re-engage inactive users to boost participation.
● Provide user support, addressing challenges with App settings; escalate and liaise with Builder AI[1] where needed.
● Manage the onboarding of new users, including introductions and tailored engagement suggestions based on interests.
● Implement strategies from the Global Network, from hubs or others to increase user retention and participation.
iii. Community building (Global Network) (30%)
● Serve as the first point of contact for hub-related communications via the App.
● Develop communication templates and resources to support community activity and learning.
● Engage in proactive outreach aligned with the Global Network’s strategy and relevant events.
● Create opportunities for knowledge sharing and collaboration among network members.
iv. Develop & maintain a user feedback mechanism (10%)
● Create a simple, accessible feedback form that allows users to report glitches, suggest improvements, and share usability concerns (to be created in collaboration with PBA colleagues).
● The form should be designed for both technical troubleshooting and improving user experience, ensuring that feedback can be easily tracked and responded to.
● Monitor submissions regularly and categorise issues by priority.
● Respond to user feedback appropriately and escalate recurring or critical issues as needed.
● Use feedback data to inform App improvement recommendations.
v. Contribute to and uphold the App’s Terms of Use (5%)
● With reference to relevant PBA policies, periodically update the App-specific Terms of Use, to reflect users’ needs and best practices. This document should clearly outline acceptable content, user behaviour standards, and moderation processes.
● Ensure Terms of Use are accessible to all users and incorporated into the onboarding process.
● Draft Content Guidelines to accompany the Terms of Use, covering issues of images, language, legal norms etc. Finalise these following inputs from relevant PBA Leads and the Stewardship Team.
● Monitor user activity to ensure compliance with these terms.
4. Skills & competencies
Essential
● Experience managing App administration panels and backend configuration.
● Proficiency in WordPress and content management systems
● Familiarity with system administration and user support processes.
● Strong content creation and management skills.
● Strong communication skills, responsive to user needs.
● Experience in driving online engagement and in facilitating users, (including asynchronously).
● Strong collaboration and networking skills– a "network weaver".
● Ability to interpret analytics (e.g. Google Analytics) and respond with informed actions.
● Competency in design tools, preferably CANVA.
● Fluency in English.
● Commitment to maintaining a safe, inclusive, and legally compliant digital environment for the PB Community App.
Desirable
● Experience as an App Owner or tester, particularly for feature development.
● Fluency in additional languages beyond English.
5. Performance Indicators
Success in this role will be evaluated using the following key performance indicators:
● Growth in active users (measured monthly).
● User retention rates (percentage of users who remain active after 30, 60, and 90 days).
● Community engagement metrics (number of posts, comments, and interactions).
● Response time to user inquiries and technical issues.
● User satisfaction as reported through feedback form.
● Implementation of technical improvements, including by Builder AI, based on user feedback.
● Compliance with established Terms of Use (Appendix A).
6. Terms and Conditions
The App Manager reports to the Operations Lead and works in close coordination with the PBA Coordinator & Operations Manager, Accreditation Manager, Training Portfolio Coordinator, and the convenor/facilitator of the Global Network to ensure alignment across key areas of the organisation’s workstreams.
The App Manager will be contracted for a period of six months, with the possibility of extension based on performance and needs. The App Manager is expected to work one day per month, at a rate of £230 per day, with invoices to be submitted on a quarterly basis. This is a home-based position; however, a degree of flexibility in availability is required to meet demands.
APPENDIX A:
Terms of use - Partnering Builders Community App
By using this App, I commit to:
Respecting all users, treating them with kindness, and courtesy. I understand that personal attacks, harassment, hate speech, or any form of discrimination are not tolerated.
Contributing actively and constructively to discussions, adding value to the exchanges and learning. I will strive to share relevant information, insights, and perspectives in support of other users’ learning and PB practice.
Protecting the safety and privacy of all users. I will not share personal information without consent and report any suspicious or harmful behavior to the App manager.
Acting with integrity: I understand that spam, misleading information, graphic-content and offensive language are not permitted. I will use language and share content that are conducive to the spirit of collaboration and cross-cultural engagement.
Crediting the work of peers and stating where I have adapted the work of others (in communications within the App as well as externally).
Building my own and others professional profile so that the field itself can get the recognition it deserves.
[1] Builder AI developed the App for PBA, but went into liquidation just before these TOR were launched. PBA is in the process of exploring alternative avenues for technical support.
The client requests no contact from agencies or media sales.