Learning disabilities jobs

You will raise awareness of crime prevention and share stories about communities around the country. As we are a small team, we need to be flexible and support each other, which adds variety to the role. One day you might be creating content for our social media channels, and the next you might be welcoming a Minister to the office.

We are looking for a team-player with excellent written, verbal and digital communication skills. You’ll need to have good attention to detail and be proficient in social media and video production.

You’ll also need to be willing and able to help upskill our volunteers to be able to produce social media content. Being a national organisation across two countries, this role may require some travel to get out and about and support our members.

Closing date 18 August 2025

Ref 7138

When you join Save the Children as a Store Manager in Bath, you'll step into a unique opportunity to lead an exceptional team of volunteers and bring the magic of charity retail to a thriving high street. Your people skills, leadership experience, and passion for community will help deliver real change – not just locally, but for millions of children around the world, including the hardest to reach.

We're looking for an inspiring, community-driven leader to help shape the future of our high-street presence. If you're passionate about people, purpose, and preloved fashion, we want to hear from you.

About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard.

About the Role

Our Bath shop is located in an artisan district, surrounded by independent retailers, benefiting from strong footfall. This classic-style charity shop has a big presence in the community and an energetic, welcoming atmosphere.

The shop specialises in mid- to high-end clothing and thrives on a team of around 15 dedicated volunteers. As Store Manager, you'll be the heartbeat of the shop — driving performance, inspiring your team, building strong local relationships, and growing our volunteer base.

About You

You will be someone with exceptional people skills, a leader who understands the importance of community and enjoys supporting people to exercise similar passions through volunteering.

You'll bring:

• Proven experience of leading and motivating a team.

• Ability to effectively manage challenges with a steady and positive approach.

• Experience of working in a busy customer facing environment.

Ways of Working: This role will be based on-site in the Bath shop. We're looking for someone able to work 5 days (35 hours) per week including weekend working but will also consider someone who can work 4 days (28 hours) per week.

Our benefits package is extensive and generous, including:

• Competitive Pay: Our transparent pay policy ensures fair and equitable compensation. There is also opportunity to influence pay through performance.

• Generous Holidays: Start with 27 days off per year (pro rata for part-timers) and enjoy up to 32 days after 10 years.

• Pension & Life Assurance: Secure your future with excellent contributions.

• Employee Discounts: Save on groceries, high-street brands, home, tech, gyms, holidays, and more! Over 6,000 deals are available through our benefits platform.

• Maternity/Adoption Benefits: –Get 21 weeks of full pay after just six months of employment.

• Paternity/Adoption Leave: Enjoy 10 weeks of full pay (plus statutory 2 weeks) after six months with us.

• Additional benefits: cycle to work scheme, employee assistance programme, eye care, flu jabs, season ticket loan

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here. 

The Pathway Administrators sits within The Green House (TGH) under the direction of the Service Manager and Clinical Manager. They will be part of a busy and friendly team and responsible for supporting children, young people and families with accessing our frontline services. The post holders will be the first point of contact for families and professionals wishing to make referrals to our service. They will lead on allocations to our Frontline Services and respond to Subject Access Requests and Pre-Trial Therapy Notes Requests alongside the Service Manager and Data Protection Officer. They are also responsible for day-to-day administration of the whole service. The key duties and responsibilities outlined in this job description are shared by both post holders. The normal place of work is The Green House, Bristol, however it may be necessary from time to time to attend meetings and events elsewhere.

Why The Green House? 

The Green House is the only specialist service in Bristol, Bath & Northeast Somerset and South Gloucestershire supporting children, young people, and families who have experienced sexual abuse. Our distinct approach is: 

1. Evidence-based, guided by research and best practices. 

2. Led by the voices of young people and their families. 

3. Centred on community and connection. 

4. Focused on the transformational power of the creative arts. 

In 2022, we transitioned from a single therapy option to a whole family, community-based model which provides a more accessible and comprehensive approach to support, whilst reducing wait times by 63%. Though we deliver a local service, our work is influencing the national response to child sexual abuse. We provide national training on pre-trial therapy and survivor-led leadership programmes. It is an exciting time to join us as we establish our new service model, deliver a new strategy and look to increase both our local and national visibility. You will be joining an ambitious team who work tirelessly to improve the lives of children, young people and families who have experienced sexual abuse. 

Key Duties and Responsibilities

1. Provide a trauma-informed contact via telephone, email, website contact form, voicemail, or text message for Children, Young People and Families referred to TGH, including self-referrals.

2. Provide information about what support services are available and refer/facilitate access to internal, or external support services.

3. Input Request for Support Forms (Referrals) into the case management system.

4. Communicate closely with clients and keep them informed of any wait times, action taken or referrals made on their behalf.

5. Gather information from other professionals at the point of referral or allocation as advised by the Clinical Manager and Service Manager.

6. Take part in promoting services including talks and training to organisations based in key agencies across Avon and Somerset to support staff, volunteers, and clients to build trust and understanding about TGH, our referral pathways and services.

7. To work with the Service Manager and Clinical Manager to manage and co-ordinate appointments for our services, updating our database and associated spreadsheets.

8. Attend organisational meetings as required and communicate effectively with

relevant colleagues across the TGH team.

9. Support with administrative tasks across the organisation including support to the Senior Leadership Team where appropriate with administrative tasks.

10. Maintain accurate, confidential records of all contacts and interventions with Children, Young People and Families/professionals, ensuring timely documentation using internal systems e.g., Oasis.

11.  Commit to self-care and participate in line management, annual appraisal, clinical supervision, training and contribute to team communication and operational improvements.

12.  Support the Research Team and Services Team to actively gather feedback from clients and professionals.

13.  Maintain documentation and manuals associated with the role as and when required (alongside the Service Manager).

14.  Respond to Subject Access Requests and Pre-Trial Therapy Notes Requests in partnership with the Service Manager and Data Protection Officer.

15.  Produce professional letters to advocate on behalf of Children, Young People and Families and manage client post.

16.  Assess risk and report safeguarding concerns in line with the Green House Policies, maintain up-to-date safeguarding training, and stay informed on relevant legislation about child sexual abuse and procedures. 

17.  Work within professional boundaries and comply with data protection legislation, confidentiality and information sharing policy and procedures and all legislation connected to your work.

18.  Ensure that all work is carried out in line with Health and Safety and other policies outlined in The Green House Bristol’s Employee Induction Pack and Handbook.

19.  To contribute to the ongoing development of the organisation by helping to improve systems and procedures.

20.  Take a positive and proactive approach to problem solving to manage a varied workload and contribute to a positive working environment.

21.  To work within the values of The Green House.

Although the core duties are set out within this Job Description, a flexible approach to work is essential. The Green House is developing and adapting to meet Children, Young People and Families’ needs. The Pathway Administrators may be required to adapt their working styles to accommodate changes in the pathway. This may include navigating conversations about risk with Children, Young People and Families. 

Please refer to the full job description and person specification before applying.  Please also refer to the 'How to apply' section.

Position: Income and Gift Aid Accountant Assistant
Hours: Full-time, 35 hours a week
Contract: Permanent
Location: Office-based in London with flexibility to work remotely
Salary: Starting from £26,384 per annum, plus excellent benefits
Salary Band and Job Family: Band 1, Charity
You’ll start at our entry point salary of £26,384 per annum, increasing to £28,033 after 6 months service and satisfactory performance and to £29,682 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus. 

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

We are looking for an enthusiastic and motivated Income and Gift Aid Accountant Assistant to help us make sure every penny counts in our mission to stop MS. You'll play a key role in managing our income processing and supporting Gift Aid claims to help us maximise the value of every donation.

You'll ensure that donations recorded in our CRM system match the funds received, resolving discrepancies and supporting our income processes to run efficiently. Working closely with our Customer Services and Fundraising teams you’ll be at the heart of making sure our financial data is accurate and robust.

You’ll also assist with preparing and checking Gift Aid claims, helping us claim back vital extra funds at no additional cost to our supporters. Your detail driven approach will help us continue to build a strong and transparent foundation for everything we do.

To succeed in this role, you’ll need a good understanding of financial accounting principles, strong Excel and IT skills, and a collaborative problem-solving approach. Excellent communication and organisational skills will also be essential as you work closely with teams across the organisation to ensure our income records are accurate and efficient.

If this sounds like you and you're looking for an opportunity to grow your skills, along with experiencing challenges and a shared purpose, then we’d love to hear from you.

Closing date for applications: Friday 15th August 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

We are thrilled to partner with The Leprosy Mission Great Britain (TLMGB). They are the world’s largest leprosy-focused organisation. An incredible international Christian charity with over 150 years’ experience in serving people affected by the disease. Operating across 9 countries in Africa and Asia, The Leprosy Mission brings hope and change to those affected by this disease.

With new projects underway to transform digital operations, TLMGB are looking for a creative, organised, and technically confident professional to join as their Digital Campaigns & Web Executive. You'll play a key role in delivering impactful fundraising campaigns, managing website content, email marketing, and social media scheduling, all while sharing powerful stories that inspire action. If you have a curious, proactive mindset, strong digital skills, and a heart for mission, this role offers the chance to make a real difference and help grow supporter engagement. 

The successful candidate must be able to demonstrate:

• At least 1 years’ experience in website management or email marketing
• Experienced user of Marketing Automation and Email Marketing platforms and Content Management Systems
• Creative thinker, able to turn fundraising strategies and campaigns into engaging and illuminating online experiences
• Experience with META for Business tools and other social ads platforms
• Experience in analysing digital campaign results and using insights to drive improvements and new ideas

This is a fantastic opportunity to join a fun, supportive team where your work truly changes lives. You’ll help bring hope to people who have been rejected by society, while growing and learning alongside others. You’ll be part of a charity where creativity is encouraged and your development is a priority. Most importantly, you'll play a part in building God’s kingdom here on earth, there’s no greater reward. If you're passionate about making a difference and want to be part of something meaningful, we’d love to hear from you.

For more information and/or and informal chat, please contact Nick Thomas, Recruitment Consultant, Charisma Charity Recruitment.  Your application should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion*, sexual orientation, age, veteran status or other category protected by law.

*In accordance with the equality act 2010 it is a genuine occupational requirement that the post holder is a practicing Christian.

Location: Hybrid – Peterborough, min 2 days onsite

Closing date for applications: Rolling.  However, applications are being reviewed on a rolling basis, so please apply without delay to avoid disappointment.

Supporter Acquisition Lead

Ref: REQ004396

£50,133 a year

London, E15 2GW/Hybrid Working

1 in 4 of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.

Together we will be unstoppable. For more information please visit our website.

We are looking for a Supporter Acquisition Lead to join the mass fundraising and engagement team at Scope.

In this pivotal role, you will be responsible for leading the development and delivery of innovative, inclusive, and data-driven acquisition campaigns.

You’ll be responsible for ensuring we recruit up to 25,000 new supporters annually through a wide range of channels including, face to face, digital, telemarketing and payroll giving, across both cause and lottery programmes.

The role

As the Supporter Acquisition Lead, you’ll lead a team of three to ensure we’re recruiting quality long term supporters, whilst diversifying our acquisition programme.

Your role will consist of:

· Developing and implementing Scope’s Individual Giving acquisition strategy to drive long-term income growth.

· Leading innovation through a test-and-learn approach across products and channels.

· Leading and developing a high-performing acquisition team.

· Overseeing the planning and execution of multi-channel acquisition campaigns.

· Managing complex budgets and reforecast monthly against targets.

About you

We’re looking for a passionate and experienced fundraising leader, with experience in developing and building successful acquisition teams and programmes.

· Proven track record in supporter acquisition, with at least 5 years of experience in a similar role.

· In-depth understanding of fundraising and supporter acquisition strategies, techniques, and best practices. 

· Experience in developing and managing complex budgets including financial modelling and reforecasts, and delivering against agreed budgets. 

· Demonstrated leadership abilities, including experience in managing and motivating a team. 

· Ability to analyse data and trends to inform fundraising strategies and decisions. 

· Experience in building relationships with and managing multiple stakeholders. 

· In depth knowledge of fundraising and marketing compliance and regulations within the UK. 

· Experience in managing external agencies and working with internal creative teams.

Please give examples in your application to show how you have these skills.

We also ask you to share how you support Scope’s values and our goal of a fair and equal future for disabled people.

Our values are being pioneering, courageous, connected, open and fair

By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.

Disabled candidates

We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.

Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.

If you require adjustments through your journey with us, please email us via our website.

Find out more about asking for adjustments at interview.

Equality, Diversity and Inclusion

At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.

We encourage people of colour and other underrepresented communities to apply and join Scope. We believe that this will bring new ideas and help us work better. We know that a variety of perspectives and viewpoints will greatly support the work we do and help us to reach all communities. 

We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.

We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.

You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.

Scope benefits

We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

• 27 days holiday plus bank holidays
• Flexible, hybrid and remote working options
• Pay progression at 6 months and 2 years
• Company pension
• Excellent training and career development
• Strong colleague networks across disability, race and LGBTQ+
• Discounted gym membership, cycle to work scheme and much more.

How to apply

To apply please visit our website via the link and apply online:

Application closing date: 10/08/2025

Job Title: Philanthropy Manager

Reports to: Senior Philanthropy Manager

Location: Hybrid work with 40% from Breaking Barriers’ offices in Manchester, Birmingham or Glasgow

Salary:  £33,000 - £39,000

Hours: 5 days per week (37.5 hours) but open to part-time (30 hours minimum), and flexible working arrangements

Contract: Permanent

Overall purpose

The Philanthropy Manager will manage and steward a portfolio of funders and donors – across trusts and foundations, statutory sources and major donors – to secure annual and multi-year gifts in support of Breaking Barriers’ vision. As well as managing relationships with our existing donors there will be a focus on creating new relationships through proactive prospecting and developing a long-term strategic approach to stewardship and relationship development.

You will be an ambitious, enthusiastic, energetic, and autonomous fundraiser with a demonstrable passion for supporting people from a refugee background. You will have a strong track record of high-value relationship management and fundraising, ideally specialising in Trusts, Statutory, Major Donor fundraising or a related area. We are looking for someone who can successfully secure and steward gifts of 5 figures and above – so evidence of stewarding high-value relationships and high-quality written skills are key.  You will collaborate with additional fundraisers across Trusts, Statutory, Corporate and Major Gifts to coordinate approaches and maximise opportunities across all functions.

We welcome applicants with relevant transferable skills from other sectors and other areas of fundraising but a strong knowledge of the fundamentals of grant fundraising is essential. We are looking for a passionate individual who can get people excited about the work we do and who wants to make a difference in the lives of individuals from a refugee background. You will share our energy and determination, and will be attracted by the idea of working in a team with big ambitions, and in which you will have the opportunity to grow and develop. We encourage creative thinking and new ideas so a proactive individual who is able to spot opportunities and take the initiative would thrive in this role.

To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack.

Other considerations

• As part of our safeguarding commitment to our clients, we carry out pre-employment checks to ensure that successful applicants are suitable to work with adults at risk. These include basic DBS checks, obtaining references and verifying a candidate’s identity and right to work in the UK.   
• We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

How to apply

If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and statement (up to approximately 500 words/1 A4 page) outlining:

• Why you are interested in the role
• What skills you would bring to be successful in this role
• Any experience you would like to highlight
• Any reasonable adjustments you require for the interview process
• Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role)

Please note that applications without a covering letter will not be considered.

Closing date for applications is 11:30pm on Wednesday 06 August. Interviews will be held on a rolling basis so please apply as soon as possible to avoid disappointment.

We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and/or a refugee background. 

If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network. Please reach out to HR Manager Rebecca Hughes for further details (we are unable to include email addresses in this advert, but you can find contact details on the final page of the attached recruitment pack).

We are looking for resilient and dedicated people to join our Avon & Somerset team as Early Interventions Officers, working within the VS team as part of the Avon & Somerset Victim Service partnership.

The service provides support across the whole geography of Avon & Somerset. This role involves making initial contact with victims of crime and Anti-Social Behaviour and providing initial support in a dynamic and ever-changing environment.

We have a number of posts available and welcome applications for both full and part time hours. These are hybrid roles which will involve a minimum of working one day per week in the Bristol VS office; a confidential home working space is also essential. Travel for team meetings, training etc. will be required on occasion.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.

Career Development: Ongoing training and support with opportunities for career progression

About the Role:

You will provide high quality support to all victims and witnesses of crime and Anti-Social Behaviour, leading on completing initial impact and risk assessments that are comprehensive and holistic. You will also provide cover for the local VS Helpline.

Key Responsibilities:

• Act as the first point of contact for service users referred in to the service, completing comprehensive impact and risks assessments using agreed processes and a tailoring the response to each individual's needs.
• Manage a caseload of service users who require more immediate and short term interventions, referring on those with more long term needs either internally or externally.
• Develop support plans where appropriate.
• Maintain accurate and confidential case management records and contribute to monitoring information for the service and provide accurate and timely performance information for internal and external use.
• Respond appropriately to safeguarding concerns including both child protection and vulnerable adult issues.
• Ensure that everyone is aware of their rights under the Victim's Code of Practice and the Witness Charter..
• Comply and keep up to date with all relevant legislation, policies and procedures, including data protection legislation, confidentiality.
• Work as part of a team to ensure that all outcomes and Key Performance Measures are met relevant to the local contract.

Ideally you will have:

• Experience of delivering a service and working directly with service users in a statutory, voluntary or community work setting
• Experience of working in an outcomes focused service
• Knowledge of the criminal justice system and the impact of crime
• Knowledge and understanding of Domestic Abuse processes and services
• Experience of engaging with vulnerable victims of crime who may have complex needs

You will need:

• To demonstrate strong written and verbal communication skills
• The ability to undertake impact and risks assessments and identify appropriate support
• Experience of safeguarding issues and legislation relating to both child protection and vulnerable adults
• The ability to manage a demanding workload and to meet a range of conflicting deadlines
• The ability to identify, develop and maintain partnerships with all relevant external organisations
• Excellent telephone and IT skills required to use a database and undertake all administrative and reporting requirements
• The ability to work effectively as part of a team but also to work independently in a variety of locations without direct supervision.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

About Impetus

At Impetus, our focus is on helping young people achieve positive education and employment outcomes to increase their chance of leading fulfilling and successful lives, irrespective of their background.​

We tackle the three most difficult challenges that affect a young person’s ability to succeed in life in Britain today:  ​

• Lost learning through absence, suspensions, exclusions from school  

• Stagnation in education attainment outcomes, which means many are missing out on key qualifications like GCSE English and maths 

• The large numbers of young people out of education, training and employment  ​

We use our deep expertise and high calibre networks to give the best non-profits working in these sectors the essential ingredients to have a real and lasting impact on the young people they serve.​

Through a powerful combination of long-term funding, direct capacity building support from our experienced team and our pro bono partners, alongside research and policy influencing to drive lasting systems change, we work towards a society where all young people can thrive in school, pass their exams and unlock the doors to sustained employment, for a fulfilling life. ​

We are resolutely focused on outcomes and impact, driven by quality evidence.

You would be joining a team that is passionate, rigorous, determined, creative and warm. We care deeply for our colleagues, our portfolio partners and the young people we serve.​

Impetus is a registered charity and our charity number is 1152262.​

About the team

The Philanthropy Team raises income for Impetus and for Impetus partner charities. The team consists of 16 staff. Impetus has an annual income of £10 million, which we are looking to grow to £12–£14 million within the next few years. The team is led by the Director of Philanthropy and Partnerships.

The Philanthropy Team works with major donors, corporates and grant-making trusts, as well as collaboratively with colleagues across the organisation to ensure we make a compelling case to generate new financial commitments and wider support for our work. The team also delivers a high-quality engagement programme of volunteering and pro bono support for Impetus’s corporate partners.

In addition to our direct grants, we have several themed funds that support specific areas of our work, currently Connect and Engage, with plans to launch Skills and Attainment. An important part of this role is working closely with the Investment team to shape compelling cases for each fund, and with the Philanthropy team to connect them with the most suitable donors.

Impetus is driven by a shared belief in tackling the barriers that hold back young people from disadvantaged backgrounds in education and employment. Alongside investing extensive financial and non-financial support in our charity partners through our Investment Team, we also seek to influence decision makers to design and implement evidence-led policy and direct new resources to get young people the support they need through our Public Affairs team. We are resolutely focused on outcomes, driven by quality evidence.

About this role

This is an exciting opportunity to join our dynamic Philanthropy Team as an interim Events Officer. The successful candidate will be a highly organised individual who has a positive, can-do attitude, who enjoys working independently and as part of a team. ​

Impetus has a successful annual programme of fundraising and cultivation events including the Transforming Lives Dinner, the Impetus Triathlon and Impetus Future Party. We are looking for an Events Officer to support our programme of events, while also working creatively to innovate and improve our practices.​

Reporting to the Head of Events, the Events Officer is an integral part of the Impetus team, supporting our calendar of fundraising and engagement events.​

The Events Officer will be involved in all aspects of events management such liaising with venues and suppliers (catering, production, design), working with sponsors, event marketing, guest management and finance tracking. This is a role that will allow the postholder to take a high level of ownership for the sections assigned to them.​

You will join a small, passionate and hardworking Philanthropy team.

As part of the role, you will be required to attend in person meetings and our key fundraising events. Currently scheduled are:

- Impetus Triathlon, 13th September (if in post)

- Transforming Lives Dinner, 19th November

- Impetus Futures Summer Party, TBC June 2026

Key responsibilities

Event Delivery

• Work with the Head of Events and Events Manager on all Impetus’s major fundraising events, including the Transforming Lives Dinner, the Impetus Triathlon and the Impetus Futures Summer Party.
• Support our calendar of cultivation events such as the Pro Bono Breakfast and Philanthropy Breakfasts.
• Support research and planning of the annual events programme in line with the wider organisational strategy and objectives.
• Assist the Head of Events with on-site event management for all Impetus events.
• Source auction and raffle prizes, management of auction software and fulfilment of prizes.

Event Administration

• Manage the administration of all events, including invitation lists, invoices and general enquiries, working with the Head of Events to improve processes
• Responsible for managing all guest RSVPs across events, keeping guestlists up to date and accurately tracking responses on our CRM system
• Organise all administration resources for events, including name badges, delegate lists and signage
• Support the creation of post event reports, analysing data from each event and trends across previous years for the Philanthropy Team and wider organisation
• Supporting with invoicing, accounting, expenditures and financial reconciliation and assist with monthly reporting on income to Finance
• Proactively use our CRM system to manage event data
• Support on supplier and sponsor relationships

Team Support

• Manage all incoming enquiries for the Events Team via a shared inbox
• Fully comply with all of the organisation’s employment and other policies and procedures
• Provide general support to the Philanthropy Team where required, and work collaboratively with colleagues across the organisation
• Assist with project management, design, and production of all event communications, social media posts and collateral alongside the Communications Team
• Work closely with the Communications Team to manage events pages on the Impetus website

Person specification

Essential:

• Experience of working in a similar events role.
• Excellent project management experience.
• Exceptional organisational skills with the ability to prioritise busy workload.
• Ability to work independently or as part of a team.
• Practical approach to problem solving.
• Ability to be creative and use initiative.
• Meticulous attention to detail.
• Excellent written and verbal communication skills.
• Experience managing volunteers at events.
• Negotiation skills and experience working with suppliers.
• Experience using a variety of communications tools including e-newsletters and social media.
• Excellent IT skills including PowerPoint, Word and Excel.
• Understanding of databases, to include data entry and reporting (knowledge of Salesforce desirable).
• A commitment to Impetus’ mission and to equality, diversity and inclusion.

Desirable

• Experience of working for a charity on challenge and/or fundraising events
• Knowledge of the youth sector
• Knowledge of corporate fundraising 

Our commitment to equality, diversity and inclusion

We believe that a diverse workforce leads to an organisation that is more open, creative and gets better results.

We want our team at Impetus to represent the diversity of the people and communities we serve. We also want our team to be one where different experiences, expertise and perspectives are valued, and where everyone is encouraged to grow and develop.

We want to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential employees may need to in order to be successful.

We recognise the importance of a good work/life balance. We do everything we can to accommodate flexible working, including working from home, working part-time job shares and other arrangements.

Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore.

Impetus is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage and civil partnership, race, religion or belief, sex and sexual orientation. We value diversity and welcome applications from people of all backgrounds.

How to apply

You will need to:

• Complete the online form (including the equal opportunities monitoring form).
• Upload a comprehensive CV and supporting statement. 

The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification.

You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.

As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.

The deadline for applications is 9am Monday 11th August 2025.

Interviews

Interviews will take place: Monday 18th August 2025.

You will also be required to provide proof of your eligibility to work in the UK.

Personal Data

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.

Complete registration administration in accordance with contractual requirements, following systems and processes to ensure accuracy and excellent communication with service users and other stakeholders.

Information, advice and guidance

Work one-on-one with adults and children with a visual impairment and their carers/ families, providing a comprehensive initial assessment in a person-centred, empathetic, and empowering manner.

Provide internal and external referrals and deliver follow-up actions to enable maximum wellbeing for service users.

Manage incoming and outgoing referrals internally and with a wide range of external providers, communicating promptly to manage cases effectively and safely.

Work closely with team members and volunteers to collate and send Information Packs and other necessary communications such as appointment letters in accessible formats.

Assess risks as needed and report any safeguarding concerns to the Safeguarding Lead.

Equipment

Be aware of and able demonstrate and advise on equipment for people with a visual impairment when needed and/or refer to other services.

If needed during home/ care home visits, provide minor adaptations such as high visibility tape on steps or tactile markings on appliances.

Data management

Ensure that all service delivery to individuals and service user data is promptly and appropriately recorded and managed on the Vision North Somerset database, in accordance with procedures.

Work with team members and volunteers to maintain accuracy of the Vision North Somerset service user database, including collecting data permissions and equality monitoring information from service users during visits.

Local networking and knowledge

Develop and maintain knowledge and resources on relevant services offered by organisations to people in North Somerset. Work with the Administrator to maintain records on online files and paper files (for example service leaflets).

Occasionally attend local meetings, arrange meetings with staff from key local organisations or represent Vision North Somerset to develop mutual knowledge of local services. 

Working as part of a team (common to all Vision North Somerset job descriptions)

· Maintain effective communication and positive working relationships with Vision North Somerset staff (and volunteers if appropriate).

· Ensure that other staff understand your role and that you work cooperatively with good communication.

· Maintain awareness of and follow our policies and processes.

· Undertake regular supervision meetings and training in topics such as: accessible information, safeguarding, health and safety, data protection, equality, diversity, and inclusion.

· Assist in the planning and improving of the delivery of service improvement and participate positively in the implementation of new working methods and practices as required.

· Be an excellent ambassador for the charity.

· Carry out any other duties that may reasonably be required in line with your main duties.

Job Title: Assistant Shop Manager 

Reporting To: Old Swan Shop Manager 

Salary: £25,570 - £27,401 

Hours: 37.5 hours per week 

Location: Old Swan, Liverpool 

About us: 

 
Alder Hey Children’s Charity raises vital funds to help make Alder Hey Children’s Hospital a truly world-class, patient-friendly hospital for the 450,000 patients and families we care for every year. 

The charity supports a wide range of life-enhancing projects that improve the experience of our amazing young patients. This includes funding specialist medical equipment to ensure our skilled surgeons and clinical teams have access to the most cutting-edge technology and investing in hi-tech distraction equipment proven to reduce pain and anxiety for children during their hospital stay. We also support innovative programmes such as ward musicians, our on-site magician, and dedicated play specialists on every ward. 

In addition, our charity retail operation plays a key role in raising funds and engaging our community. With a presence on-site at the hospital and across local areas, our retail outlets offer a variety of high-quality donated and new goods. Every purchase helps us continue to deliver exceptional care and fund critical projects, while also providing volunteering and community engagement opportunities that extend the impact of our mission beyond the hospital walls. 

About the role: 

We are looking for a passionate, ambitious Assistant Charity Shop Manager to join our successful team to help manage our charity shop in Old Swan. 

The Assistant Shop Manager will be an integral part of the wider Charity team.

Main Duties/Tasks: 

You will play a vital role in supporting the Shop Manager to lead, motivate, and develop a team of dedicated employees and volunteers, fostering strong community engagement and maximising the shop’s impact. This includes encouraging and harnessing the gifts of time from volunteers, goods from donors, and income from customers. As a visible and active ambassador for Alder Hey Children’s Charity on the high street, you will ensure the shop reflects the Charity’s values and purpose in all that it does. You will also support van collections and deliveries, helping to ensure the smooth and efficient transport of donated goods, while representing the Charity with enthusiasm and professionalism. 

Income generation: 

• Work with the Shop Manager to maximise sales and profits ensuring weekly targets are met. 

• Support the team to maximise income from Gift Aid on donated products. 

• Support the team to maximise income via our online platforms. 

• Support the team with arranging van deliveries/collections daily.

• Work with the wider Charity team to promote and support fundraising activities and events. 

• Explore ways to maximise sales via events, donation drives, pop-up shops etc. 

• Cash up the till at the end of shift and ensure banking documents are completed. Investigate any discrepancies and report them to the Manager. 

• Support with ensuring the money is ready and accessible for cash collection.

• Open and close the shop at the appropriate times.

Volunteers: 

• Support and management of a team of volunteers. 

• Utilise volunteer skill sets and motivate them to deliver great customer service and perform tasks in-line with charity standards. 

• Maximise the shop’s opening hours and ensure the shop is open and managed by the shop team in the absence of the Shop Manager. 

• Help to provide and support ongoing training and development for volunteers. 

• Work and treat employees, volunteers and stakeholders in accordance with the Charity’s values. 

• Health & Safety (in conjunction with Shop Manager) 

• Ensure the shop adheres to Retail Health and Safety regulations. 

• Implement good Health and Safety practices to help protect employees, volunteers, and customers. 

• Help to ensure employees and volunteers are trained in manual handling. 

• Help maintain the cleanliness of the shop and behind the scenes areas.

• Stock Control (in conjunction with Shop Manager) 

• Ensure continuous, sufficient levels of high-quality stock. 

• Be responsible for deliveries and stock controls. 

• Ensure stock is appropriate to the business and priced accordingly. 

• Maintain a rigorous process of stock rotation, ensuring rotation within expiry dates. 

• Ensure visual merchandising is a high priority, with products featured prominently in window displays. 

Customer Service: 

• Be professional, patient and have a ‘people-first’ approach to customer services. 

• Be committed to the principles of equality, diversity, and collaborative working. 

• Set high standards of cleanliness, display and merchandising. 

• Establish quality standards, consumer safety and ensuring continuity. 

• Play a key role in enabling the shop to represent the Charity’s values.

Other Duties: 

• Be an outstanding advocate for Alder Hey Children’s Charity in line with the core values of the organisation. 

• Any other reasonable duties as required by your line manager. 

The Charity retail team are currently conducting a four-day working week trial, due to end on 30th September 2025. This means that, for example, staff previously working 37.5 hours a week are now working 30 hours a week to enable a four-day working week. The trial is monitoring the benefits of a four-day working week against productivity. We are confident that by embracing a more flexible and balanced approach to work, we can continue to create a thriving and fulfilling work environment while driving growth and success for our charity. A decision will be made before the 30th September 2025 to agree the next steps, based on an assessment of the trial period; the four-day working week trial may be ended, extended or adopted permanently.

Our Values 

Here at Alder Hey Children’s Charity, our values guide the way in which we work. By being courageous, working together, being passionate about our work, and making sure that we are creative in what we do, helps us to deliver the support necessary so that our hospital can continue to deliver the very best care for our young patients and their families. Our values are:

Courage: we try new things and take risks to innovate and drive forward new ideas. We have the courage to speak up and take a stance. We are accountable, responsive and responsible. We are unstoppable.

Together: we work together as one team, sharing our knowledge and learning. We work in partnership with patients, families, supporters and colleagues. We are respectful, celebrate diversity and empower each other to achieve our aims.

Passion: we are passionate about what we do and why we do it.  We work together to share and grow. We inspire others.

Magic: we are fun, creative and child led. We create special moments, provide little extras and go further for our brave young patients.

How to apply 

You can apply by clicking the link below. Applications must include your CV and a covering letter which answers the following questions: 

• How do you meet the person specification? If you don’t exactly meet all of the role requirements but have transferable skills please do consider applying and provide details as part of your answer.

• Why do you want to work for Alder Hey? 

Additional information is included within the Job Description and Person Specification. If you have any questions about the role please contact the People Team.

Closing date: Sunday 10 August 2025 

Interview date (to be held at Alder Hey Children’s Charity Shop – Old Swan): Tuesday 19 August 2025

Alder Hey Children’s Charity will make every endeavour to make any reasonable adjustments for applicants who require assistance in carrying out their duties due to a disability. Alder Hey Children’s Charity is committed to equal opportunities and positively welcomes applications from all sections of the community. Alder Hey Children’s Charity is committed to safeguarding children and vulnerable adults. The post holder may be required to complete an enhanced DBS disclosure check.

We have an exciting opportunity for a Fraud Caseworker to join the Victim Help Centre team in North Wales, working 37.5 hours a week. This is a Fixed Term position to cover maternity leave until 20th October 2026.

Do you want to make a difference every day?

Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability?

Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

The purpose of this role is to deliver frontline service to victims of fraud within North Wales providing immediate and on-going emotional support to victims of Fraud by providing high quality, accessible, relevant telephone, Livechat and outreach support.

Based in the Victim Help Centre, in St Asaph, North Wales and working in liaison with North Wales Police and Action Fraud. The post holder will identify and manage the victims immediate service needs and contribute towards risk assessment processes and following agreed safe contact processes and recording all contact securely.

The nature of service required will vary depending on individual circumstances and specified outcomes will be achieved through building trust and confidence with victims who will be vulnerable and have complex needs.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Dedicated to creating social change through music, AudioActive  provides free open-access sessions, workshops, and opportunities  that empower young people in Sussex to explore their talent, find  their voice, and shape their futures. Whether it’s emerging rappers,  producers, or vocalists, AudioActive nurtures raw potential,  providing young people with the tools to turn passion into purpose.  From grassroots sessions to talent development, AudioActive is  where music meets social impact. We are restless, unafraid, and  excited about what we do. 

The Director of Operations is a delivery-focused leadership position  responsible for ensuring AudioActive runs like clockwork. This  role is perfect for someone who thrives on creating order from  complexity, enjoys the satisfaction of well-oiled systems, and takes  pride in operational excellence. You’ll be the backbone that ensures  everything functions seamlessly, allowing our creative teams to  focus on their transformative work with young people. 

As part of the Senior Management Team (SMT), integrity and  discretion in handling sensitive information will be paramount.  Our ideal candidate thrives in a collaborative environment, ready  to contribute to the growth of our organisation. Enthusiasm, a  positive attitude, and a passion for our mission are qualities we  highly value. If you are a proactive starter-finisher with these  attributes and a commitment to making a difference, we invite you  to join our team.

Responsibilities:

LEADERSHIP

• Contribute to ongoing development of the business and strategic plans
• Lead implementation of operational plans and decisions
• Deputise for CEO when required
• Support learning and development of direct reports
• Develop and maintain key stakeholder relationships
• Identify operational development opportunities for the organisation

OPERATIONAL MANAGEMENT

• Lead organisational governance and operational functions
• Develop and maintain operational systems and solutions
• Responsibility for building and asset management
• Ensure compliance with statutory requirements
• Oversee GDPR, insurance, and health and safety protocols
• Implement and maintain quality management systems
• Oversee IT infrastructure and digital systems
• Manage the Trustee Meeting organisation, document generation, trustee communication and administration
• Explore ways to make operations and facilities more environmentally sustainable as Environment Lead
• Ensure environmental considerations are factored into organisational decision making. 

SYSTEMS EXCELLENCE & PROCESS MANAGEMENT

• Design, implement and continuously refine operational workflows and procedures
• Establish and maintain comprehensive process documentation and standard operating procedures
• Conduct regular systems audits to identify inefficiencies and implement improvements
• Working with the Business Analyst, oversee the creation and maintenance of operational dashboards and performance metrics
• Develop fail-safe procedures and contingency planning across all operational areas

HUMAN RESOURCES

• Design, implement and continuously refine operational workflows and procedures
• Establish and maintain comprehensive process documentation and standard operating procedures
• Conduct regular systems audits to identify inefficiencies and implement improvements
• Working with the Business Analyst, oversee the creation and maintenance of operational dashboards and performance metrics
• Develop fail-safe procedures and contingency planning across all operational areas

See attachment for further responsibilities 

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Age Well Coordinator to play a pivotal role in our Roehampton Older People service. 

Sounds great, what will I be doing?

Work collaboratively with the Team Leader to identify and support older people at risk of losing independence, promoting recovery and delaying health deterioration. Engage with statutory, voluntary, and independent sectors, as well as residents aged 60+, to optimise local resources and knowledge in service development. Help older residents in Roehampton access health and wellbeing services and build stronger community connections. Contribute to the ongoing development of Age Well services by sharing best practices and participating in provider forums. With support from Hestia's Fundraising Team, explore opportunities for additional funding. Co-produce community-led activities that empower individuals to improve their health and wellbeing, supporting residents to initiate and run local interest-based groups. Recruit and supervise volunteers to enhance programme delivery. Conduct outreach, including home and hospital visits when needed, and explore digital solutions to strengthen service provision. Facilitate peer support through various formats, participate in service evaluations, and help implement participatory evaluation methods. Work in partnership with the council and stakeholders to assess and respond to community needs with flexibility.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for:

The ideal candidate will have a proven track record in developing services that address health and social care needs among vulnerable populations, particularly older adults. They will bring experience in recruiting, supervising, motivating, and supporting volunteers, as well as coordinating Age Well or Public Health programmes (desirable). Strong research skills and a demonstrated ability to work in partnership with a range of stakeholders are essential. The candidate must possess excellent communication skills—written, verbal, and digital—and be a self-starter capable of working independently and finding creative solutions to support isolated community groups. They should have the knowledge and experience needed to design engaging, relevant services for older people, with a desirable understanding of community development work. A solid understanding of older adults' health needs—including dementia, falls prevention, and social isolation—is critical. The role also requires the ability to build professional relationships across sectors, influence others, manage conflict effectively, and analyse performance data to drive improvements. A thorough understanding of safeguarding issues and the ability to respond appropriately is essential.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.