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Hestia, City of London (On-site)
£28,373 per year
Posted 4 days ago
Hestia, City of London (On-site)
£28,373 per year
Posted 4 days ago
Closing in 3 days
Hestia, City of London (On-site)
£28,373 per year
Posted 1 week ago
Future Dreams, WC1H, London (Hybrid)
£30,000 - £35,000 per year
Posted 1 week ago Apply Now
Closing in 2 days
Youth Futures Foundation, England (Hybrid)
£29,785 - £33,710 per year
We are looking for a dynamic Senior Research & Analysis Officer to manage and deliver information and analysis to build evidence for impact.
Posted 1 week ago
Closing today at 17:00
Society of London Theatre and UK Theatre, London (Hybrid)
£41,500 - £57,000 per year
Seeking an experienced and enthusiastic individual for the delivery of member programmes for Society of London Theatre and UK Theatre
Posted 5 days ago
Closing in 4 days
Church of England, Ripon (On-site)
Up to £31459 per annum
Posted 3 days ago
Page 56 of 63
Fleet, Hampshire (Hybrid)
£30,550 per year
Full-time
Permanent
Job description

We know that 91% of people affected by a brain tumour will have experienced a negative impact to their emotional well-being; often exacerbated by cognitive issues, personality changes, long term side effects and reduced prognosis. We’re looking for someone who is passionate about talking to those affected by a brain tumour diagnosis and supporting them through our different channels, including phone line, live chat and email.

In this role, you will work across both our Counselling Service and Adults support team, helping us provide a seamless, joined up experience for our service users. You’ll provide empathetic, practical support directly to individuals, whilst also supporting the day to day running of our free counselling service - overseeing referrals, supporting assessments and helping ensure each element of the service meets our standards and the needs of the community. By bridging both teams, you will play a key role in making sure people receive the right emotional and practical support at the right time, no matter how they reach us.

WHO WE'RE LOOKING FOR:

Someone who can support a wide range of people – from those who are looking for general information about treatment or care, to those who need more detailed support from the point of diagnosis, you will be passionate about improving the lives of those affected by a brain tumour.

You will be empathetic and professional, with experience of working in a busy admin or service delivery role. The ideal candidate would also have a strong understanding of counselling principles and practice and would be able to confidently explain our different support services to service users. We are looking for someone with excellent IT and telephone skills and the ability to learn and use various databases is essential.

KEY ACCOUNTABILITIES:

  • Provide specialist emotional and practical support and information to people affected by brain tumours, their friends, families and carers through channels including phone, email and live chat.

  • Offer enhanced follow up support for individuals who may benefit from counselling, helping them explore their needs and acting as key link between the helpline and counselling service.

  • Provide administrate support for our counselling team, including managing a busy diary to ensure effective and high-quality service delivery.

  • Complete counselling assessments to identify needs, risks and appropriate support options for anyone who has referred into the service

  • Maintain appropriate and accurate records on our service system and CRM database, as required to evidence the impact and reach of our support services

  • Support a team of volunteer assessors and helpline triage volunteers to ensure they receive the help and guidance they need to deliver their role.

  • Provide accurate, up-to-date information based on current research, clinical guidance and treatments, conducting your own research and adapting communication to each person, while sharing key insights with the team.

  • Offer coaching guidance to empower individuals, helping them to achieve the appropriate next steps.

  • Develop and review website information related to counselling, mental health and emotional support, ensuring information is accurate and accessible.

  • Work to promote the service across all areas of charity and within the wider community

  • Identify, manage and escalate safeguarding concerns in line with The Charity guidelines.

  • Commit to confidentiality, in line with the service and organisational policy

  • Support the Counselling Manager to deliver the counselling service to meet its strategic aims

Organisation
The Brain Tumour Charity View profile Organisation type Registered Charity Company size 51 - 100

The Brain Tumour Charity is the world’s leading brain tumour charity and the largest dedicated funder of research into brain tumours globally.

The Brain Tumour Charity logo Play
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Posted on: 09 February 2026
Closing date: 01 March 2026 at 23:30
Tags: Counselling

The client requests no contact from agencies or media sales.