Learning support volunteer volunteer roles in south ockendon, thurrock
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Could you use your social media, marketing and communications experience to raise the profile of a small charity? Help us to increase our social media presence and engagement, generate greatr content and help promote existing activities.
Our charity delivers a range of awareness campaigns and support services to patients, relatives, partners and carers who have been affected by a poorly understood pain condition; Complex Regional Pain Syndrome (CRPS). We are looking for 2 experienced social media and communications volunteers who are able to develop posts and campaigns from design to inception, create fresh and engaging content, increase engagement and to increase awareness of the charity and of the condition we represent.
Even though we are a small organisation we have big ideas and would like to draw on your experience in the communications world to help the charity deliver engaging content and communications to help us spread our aims and message to all our audience.
What Will You Be Doing?
- Engagement: Help increase engagement, improve the number of followers/likes, create & execute a content calendar
- Content Creation: Produce fresh, branded and engaging content for our social media channels
- Graphics: Prepare graphics and text for sharing across channels
- Engage with our followers and encourage interaction
- Manage and maintain social media channels on a regular basis
- Support charity campaigns, marketing, events and fundraising activities by promoting them on our social media feeds
- Use your creative skills to support strategies to engage, grow, and widen our target audiences
- Develop publicity materials and communication techniques for social media to raise awareness of our chronic condition
You will be with a small team of volunteers who will provide an overview of our existing social media content, our brand and how we have approached our social media content to date.
Experience
We are looking for a volunteer who has experience in:
- Different types of marketing and communications media, including electronic and social media
- Writing and editing marketing content for social media platforms including Facebook, X, Pinterest, Instagram, TikTok, YouTube and LinkedIn (especially TikTok, Instagram Reels & posts and YouTube)
- Building strategies to increase social media following and /or build fundraising or awareness campaigns
- Developing a coherent brand voice for social media, from content creation to community interactions
- Using and setting up tools such as Buffer, Canva etc
- Creating and executing content calendars to help plan social media activity
Skills Required
- Excellent written communication skills
- Accuracy and attention to detail
- Creative writing and design abilities
- Good computer and digital skills
- Enthusiasm for communications and marketing and willingness to learn
- Ability to quickly understand the needs of our team / organisation / users
- Ability to transform small snippets of information into interesting and engaging stories suitable for X, Facebook, Instagram etc.
- Understands the resource constraints of a small charity and is able to work with these
- Open to feedback
- An interest in helping Burning Nights CRPS Support achieve its aims
- Good organisational skills
- Excellent interpersonal skills, and able to work as part of a team
What Difference You Will Make
You will join the charity during a critical and challenging period and your expert knowledge and experience will be invaluable to our success. You will have a key role in ensuring we can maintain our support services and become a sustainable charity to allow us to fulfil our aims.
Benefits
You would be a part of our small, friendly and forward-thinking charity team, focused on reaching people who may not have heard about the charity or about the condition. You would have a key role in developing a socoal media strategy for a small charity. This is a fantastic opportunity for you to make a real difference to a rare condition.
You will further develop your communication skills, gain PR and marketing experience and develop your social media skills.
This is a remote volunteering role, volunteering from your own home.
To drive change for Complex Regional Pain Syndrome (CRPS) & ensure people whose lives have been touched by this condition are not alone.





Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Fundraising team leader volunteer
Our vision for volunteering
Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.
The difference you will make to cats and people
As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising team leaders have the exciting and varied role of inspiring our fundraising volunteers to plan and deliver local fundraising events. Using their passion and imagination, they oversee a small team of fundraising volunteers who come together to raise the vital funds needed to cover costs such as veterinary bills and food. Our fundraising team leaders support their team of volunteers in all aspects of their roles, making sure our volunteers are happy, confident and supported.
You can expect us to
- make you feel welcome, included and respected in line with our values and behaviours
- support you in having a positive and impactful experience at Cats Protection
- cover agreed out-of-pocket expenses in line with our Expenses Policy
- provide you with access to learning, development and engagement opportunities
What we need from you
You’ll be:
· supporting and encouraging a team of fundraising volunteers
· planning fundraising events and activities with your team
· allocating tasks before and during fundraising events
· keeping financial records from fundraising events
· encouraging and promoting a professional image of Cats Protection
· following policies and guidelines and ensuring licences and permits are obtained for events
Time expectation
Our fundraising team leaders usually spend three to four hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.
You may be just the volunteer we’ve been looking for!
We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.
Applicants will be asked to complete and application and provide details for two references
Making a better life for cats, because life is better with cats


The client requests no contact from agencies or media sales.
Role: Activities Volunteer
Commitment: Currently, sessions are run both during the week (mostly in the afternoon) and at weekends (usually on a Saturday). Activity volunteering is a flexible commitment, and you will be able to sign up for the session you like and when you have time. It really is up to you and your availability.
Location: Life Without Limits Centre - 10 Lower Thames Street, London, EC3R 6EN
Availability: RSBC Events · Events Calendar - https://lu.ma/rsbc
Age: 18+
Our Mission Statement:
RSBC believes that every blind young person should have the chance to live life without limits.
By giving young people the essential skills and confidence to take control of their life, they can unleash their true potential.
Our success depends on our values
Underpinning all RSBC’s work are values embedded in trust and excellence:
TRUST: Respect and accountability
ENERGY: Straight talking and constantly learning
AMBITION: Confronting reality and driving results
MOTIVATION: Vision impaired children and young people are our number one priority, and we look for solutions, not problems
What will I be doing?
Our amazing Activity Volunteers play a key role in supporting blind children and young people to take part in a variety of activities. These range from sports, creative (singing, performing, art), audiobook club and day trips. Our activities are designed for blind young people to meet new friends, gain confidence, learn new skills/sports, and become more independent. The skills you have developed in your career and personal life will be invaluable to our young people.
Key Tasks and Main Duties
Face-to-face activities
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1:1 sighted guiding from and to public transport locations
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practical support onsite
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supporting the sessions
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facilitate social interaction between the participants
Who are you?
We welcome applications from people with a wide range of skills and experiences. You don’t need to have volunteered or worked before as full training will be provided. What’s important to us is that you are a team player, open to learning and willing to follow RSBC’s policies and can be an excellent ambassador for RSBC. We particularly welcome applications from people with lived experience of sight problems.
What’s in it for me?
RSBC offers the opportunity to gain insight and experience into helping others with sight issues. As part of your volunteering, you will have access to Sighted Guide training, a training session designed to help you understand the issues and complexities of sight problems and give you the ability to help others navigate the world.
RSBC also provides paid expenses for your volunteering experience, you can claim up to £10 per day.
RSBC can also provide references and impact reports from your volunteering if required.
You will be fully supported in your role by our team of expert and compassionate service delivery team.
Develop or utilise your skills – As a volunteer, you’ll be given plenty of opportunities to develop new skills or use those you already have, which can help to build your CV, boost your employability and give you a sense of satisfaction.
What's in it for the Community?
Make a difference to people’s lives
Help in your community
Help deliver creative services to help people with sighted issues feel included in the world around them.
Make a direct and tangible difference to the lives of blind and partially sighted children and young people.
Safeguarding:
Due to the nature of the role, before you can begin volunteering with RSBC there are some required safeguarding checks which will need to be completed.
All RSBC volunteers undergo an Enhanced DBS check (paid for by RSBC) and must provide two references.
All volunteers will also be booked onto safeguarding training.
RSBC risk assesses all its services and activities.
Next Steps:
If this sounds like you, please fill out an expression of interest, and one of our volunteer team members will get back to you!
To be there for blind children and their families with specialist support throughout their journey.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Bright Futures UK is looking for passionate and knowledgeable A-Level Maths tutors to provide educational support and a fun, safe learning environment for young people living with serious illnesses.
What will you be doing?
Run tutoring sessions online to support a young person.
Offer subject area knowledge and expertise related to A-Level Maths.
Help to combat social isolation through fun and engaging tutoring sessions.
Adhere to safeguarding policies and report concerns to the BFUK Team
What are we looking for?
Subject Knowledge: Strong understanding of A-Level Maths concepts and specifications.
Teaching Skills: Ability to explain complex ideas in a clear and engaging way.
Empathy and Patience: Kind and understanding nature, especially towards those facing health challenges.
Reliability: Consistent availability for the agreed-upon time commitment.
You must be a UK resident and be at least 18 years old.
What difference will you make?
Academic Progress: Help young people stay on track with their studies despite their health challenges, ensuring they do not fall behind.
Confidence Builder: Provide a stable and encouraging presence that helps build the students' confidence and resilience.
Future Opportunities: Equip students with the knowledge and skills they need to succeed.
What will you gain?
The opportunity to fight education inequities and make a difference in a young person's life
Enhanced DBS Certificate
Safeguarding level one training
Skill development opportunities and practical experience
As a charity that supports children and young people, we make safeguarding individuals our top priority. For this reason, all volunteers are subject to an enhanced criminal record and disclosures check. We also ask all volunteers to adhere to our Safeguarding, Equality and Confidentiality policies. These are nothing to worry about and if you have any questions, our team are happy to support you.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our Admin Volunteers provide vital support to our staff and volunteers to help us reach as many people as possible with the Mary’s Meals story and help us keep our promise to the 2.4 million children we feed every day.
What is the role of an Admin Volunteer?
The role of Admin Volunteer may involve:
- Conducting research
- Data entry
- Contacting organisations to offer talks or promote our campaigns
- Helping us to thank our supporters
- Supporting event organisation
- Providing general admin support
- Allocating volunteer speakers to booked talks
What difference will i make?
- You will enable us to reach more people with the story of Mary’s Meals
- You will support our staff in their work to feed the next hungry child
- You will help us find new places to give talks, and support volunteers who are giving these talks to have all the information they need
- You will ensure our records are up-to-date and accurate
- You will help us provide a good service to supporters
What support and resources will i receive?
- Support, encouragement, and guidance from your local Supporter Engagement Officer
- A comprehensive induction to Mary’s Meals
- Opportunities to join online or in person volunteer meetings and briefings
- Resources to fulfil your role
- A regular volunteer update e-mail
What are the benefits of volunteering for Mary's Meals?
- Feeling part of the global Mary’s Meals movement to end world hunger
- Learning new skills and gaining experience as part of a growing and vibrant organisation
- Meeting new like-minded people
- Increasing confidence and team-working skills
- Developing communication skills (verbal and written)
- Feeling empowered to have your voice heard, knowing that you are playing an active role in changing the lives of those who need it the most.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Asian MS is a national support group that offers tailored and culturally-sensitive services for Asian people with MS, their carers, friends and family. It's aimed at people whose heritage originates from South Asia.
As an Asian MS Community Engagement Volunteer you will the Group's local representative, helping us to find and attend events and reaching out to your local Asian MS community to raise awareness and extend the reach of the Group.
This role is very flexible, but there will be planning time (with your staff contact) and also attending events, meetings with networks and presentations. We would estimate the role taking no longer than 10 hours per month.
You’ll have support from a member of staff as well as a welcome and induction checklist which lists what resources are available to support you in your role.
As part of your role, you may have to complete some mandatory learning. Please refer to your welcome and induction checklist.
About you
Presentation Skills, confidence in speaking to new people, networking skills and the ability to influence would be fantastic. We would work to your strengths, however and some training will be available.
The MS Society is committed to promoting diversity. We can only offer roles to over 18s.
Apply
Read the role description
All applicants will be contacted within two weeks of their submission.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Arts at Home brings conversations about art to people as a tool to tackle loneliness and isolation. Volunteers choose artworks in advance of each session to present to the residents, and though a small amount of preparation is required, prior knowledge of art history is not. Instead, the sessions are participatory and informal, with a focus on communication and connection. Often an artwork will spark conversation about something else entirely, with residents and volunteers reminiscing about past experiences, sharing stories and finding common ground!
The client requests no contact from agencies or media sales.
Single Parents Support and Advice Services is a Charitable Incorporated Company with over 35000 members UK wide.
Our charity founder and director, Nicola Booth, took the initiative to set up SPSAS in 2012, with the purpose to reduce isolation, loneliness, and to promote equal and fair treatment amongst Single Parents and their Children. We also aim to help, advise and support single / lone parents by giving them access to support and services that they normally would not be able to access for varied reasons. We try to eliminate the stigma attached to being a single parent in society, within all ethnicities across the UK.
Our charity runs solely on donations and all members of our charity, including the director are currently working on a non-paid voluntary basis. Despite these hurdles, we feel we have made a positive impact with our services.
We are looking for a solicitor or barrister to occasionally supervise our legal student advisors currentlystudying LPC/BPC. The role is based remotely
Key Responsibilities:
Your duties will include, but are not limited to, will include the supervision of students carrying out legal work, including some legal advice activity,
Essential
·Be a qualified solicitor/barrister with experience of family law and various other laws;
·Have a valid practice certificate
·Commitat least 1 day a week for a minimum 3-month period
·Have an enthusiasm for working with students;
·Have proven networking and public speaking skills;
·Be dedicated to providing a stimulating learning environment for students;
·Have a demonstrable commitment to pro bono, ideally through pro bono work or volunteering;
·Have an understanding of and commitment to the roles of both clinics and pro bono in the provision of legal services;
·Have excellent organisational and management skills;
·Have excellent verbal and written skills and ability to convey complex information in an accessible way;
·Be able to work under pressure and meet deadlines ;
·Be able to prioritise tasks;
·Be able to work as part of a team;
·Be able to use computer and information technology;
·Demonstrate enthusiasm, initiative and motivation
We hope we have caught your interest and very much appreciate it if you would agree to become a volunteer for SPSAS.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you enjoy singing and listening to all genres of music? We have an exciting opportunity to facilitate 1-1 singing sessions. You will be supporting our service user to develop her skills and explore her passion for singing!
About our service... Hestia provides holistic, one-to-one support in our refuges and the community. Our refuge services are for women and children, offering a safe place to stay and vital emotional and practical support.
Outside of our refuges, most of our support services are accessible by anyone who has experienced domestic abuse, including men.
In the last year, 3,855 women and children were supported by Hestia to recover from domestic abuse.
Anyone can experience domestic abuse, at any point in their life, regardless of their background, age, gender, ethnicity or sexual orientation. However, it is a gendered crime, with women being three times more likely to be victims.
We help people understand what domestic abuse is and develop the knowledge, skills and tools they need to protect themselves, stay safe and leave a relationship, if and when they’re ready to do so.
What you will be doing
- Facilitate 1-1 singing sessions
- Provide opportunities for the service user to develop their singing skills
- To use a range of skills and tools to make sessions interesting and fun
- Provide knowledge on vocal techniques, breath control, pitch exercises and song interpretation
The skills you need
- Understanding of Domestic abuse and its impact
- Good interpersonal and communication skills and ability to work with people from different backgrounds
- Able to maintain strict confidentiality
- Calm and patient approach
- Ability to provide a supportive, and inclusive atmosphere that encourages learning and participation
- Experience in music in either a professional, educational or personal level
What's in it for you
- Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
- Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
- Valuing You - We hold annual Volunteer Awards and Celebration events; We reimburse travel expenses and up to £5 for lunch for your volunteering; We hold social events and outings for our volunteers to get together and have some fun
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.




Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for volunteers interested in working with young asylum seekers and refugees to support our weekly youth club in Croydon, ‘Merhaba’. Merhaba Youth Club is a safe space where 18-25 year old refugees and asylum seekers living in contingency accommodation can come to socialise with their peers, develop friendships, build a better understanding of their rights and entitlements, gain new skills and access 1:1 support.
The club runs on Tuesdays, 2.30-5.30pm, and we ask that you come to Merhaba at least three times each month and attend the whole session. The role involves supporting staff to set up and deliver activities – including 1:1 English and games – as well as administrative support.
To work alongside young people seeking safety in the UK, building trusted relationships, providing practical and emotional support.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you love Bollywood dance? Would you like to inspire others to find their rhythm and get moving? If so, we have the perfect role for you! Through dance you will be helping others to boost their mood, releases endorphins and get active whilst socialising! Dance and movement have many positive benefits for our physical and mental wellbeing and allows us to express ourselves and let loose!
We are recruiting for a volunteer to facilitate a group for women to come together and have fun each week!
About Our Service... Hestia supports survivors of domestic abuse in London and the Southeast.
Our team provide support in 31 refuges across 11 London Boroughs. Last year Hestia supported 4,000 people to recover from the trauma of domestic abuse.
Anyone can be affected by domestic abuse, regardless of gender, age, race, or identity. Domestic abuse is not always physical violence, and it can take many forms including emotional, sexual abuse, coercive and controlling behaviour.
1 in 3 women and 1 in 7 men are affected by domestic abuse.
What you will be doing
- Coordinate and set up a weekly dance class
- Inspire and motivate individuals to participate in the sessions and take a role in planning/designing upcoming sessions
- Create a safe space for individuals to express themselves
- Keep a record of attendees, provide feedback and report any concerns to the staff team
- Support with beginner, first stage, gentle Bollywood dancing, using basic dance moves
The skills you need
- Good interpersonal and communication skills
- Ability to provide a supportive, and inclusive atmosphere that encourages learning and participation
- Calm and patient approach
- Experience in teaching dance classes desirable but not essential
What's in it for you
- Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications.
- Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
- Valuing You - Valuing You - We hold annual Volunteer Awards, outings, celebration, and social events for our volunteers to get together and have some fun; We reimburse travel expenses and up to £5 for lunch for your volunteering.
Disclaimer
Hestia is proud to be a Disability Confident employer. Should you require our role pack in an alternative format or wish to discuss any reasonable adjustments you may need for your interview, please contact hestia. As part of the process of volunteering, all applicants will need to complete a DBS and references. If you have any convictions/cautions, this does not mean that you cannot apply for any of our roles, however we do require a DBS for all positions. We ensure that all positive disclosures on DBS records are discussed with our volunteers and fairly assessed. Schedule 9 (1a) of the Equality Act 2010 applies to this position – (Only Female applicants please)
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.




Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
BFUK are seeking enthusiastic, compassionate volunteers to support the delivery of our creative and educational hospital workshops. These sessions not only offer children and young people the opportunity to be imaginative, learn something new, and socialise, but also serve as a welcome distraction from time spent in the hospital. There is always something new to experience; previous workshops have included various crafts, make-up artistry, indoor gardening, hands-on VR demonstrations and mocktail making!
Our workshops take place in Great Ormond Street Hospital on Tuesdays and University College Hospital on Wednesdays.
As a Workshop Volunteer, you will:
- Assist with the preparation of workshop activities and support the sessions to run smoothly
- Chat and engage warmly with children, young people and their families during activities, offering encouragement and support
- Adhere to safeguarding policies and report concerns to the BFUK Team
- Have the opportunity to plan and lead your own workshop, if you wish
What do we look for in our Workshop Volunteers?
- A desire to work with children (age 5-12) or young people (age 13-18)
- A passion for inspiring creativity and learning
- Commitment to BFUK’s core values: equity, empathy, empowerment, connection and advocacy
What do our Workshop Volunteers gain?
- Enhanced DBS will be provided
- Safeguarding Level One Training
- Direct experience working with children and young people
- Opportunities to develop teaching and facilitation skills
- Experience working within a hospital setting
- Opportunities to socialise with other members of our volunteer community
As a charity that supports children and young people, we make safeguarding individuals our top priority. For this reason, all volunteers are subject to an enhanced criminal record and disclosures check. We also ask all volunteers to adhere to our Safeguarding, Equality and Confidentiality policies. These are nothing to worry about and if you have any questions, our team are happy to support you.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Asian MS is a national support group that offers tailored and culturally-sensitive services for Asian people with MS, their carers, friends and family. It's aimed at people whose heritage originates from South Asia.
As an Asian MS Community Engagement Volunteer you will the Group's local representative, helping us to find and attend events and reaching out to your local Asian MS community to raise awareness and extend the reach of the Group.
This role is very flexible, but there will be planning time (with your staff contact) and also attending events, meetings with networks and presentations. We would estimate the role taking no longer than 10 hours per month.
You’ll have support from a member of staff as well as a welcome and induction checklist which lists what resources are available to support you in your role.
As part of your role, you may have to complete some mandatory learning. Please refer to your welcome and induction checklist.
About you
Presentation Skills, confidence in speaking to new people, networking skills and the ability to influence would be fantastic. We would work to your strengths, however and some training will be available.
The MS Society is committed to promoting diversity. We can only offer roles to over 18s.
Apply
Read the role description
All applicants will be contacted within two weeks of their submission.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
SANE is a UK-wide mental health charity working to improve the quality of life of anyone affected by mental illness. It aims to raise awareness and understanding of all mental health conditions; fight to improve frontline mental health services for individuals and carers; provide support, information and guidance through its helpline, email and text support and Online Forum; and promote and host research into causes, treatments and therapies.
About the role:
We are now looking for people interested in providing compassionate support to those affected by mental health problems, particularly people with severe mental illness, and carers, families and friends. As a volunteer, you will provide support on-site, in our Islington offices, by telephone. You will also form a close team with our other skilled volunteers and shift leads.
Volunteering can help improve mental well-being, increase physical activity, enhance social bonds and bring meaning to people's lives. It is an excellent way of putting a structure on your free time and keeping your brain active. When you volunteer, you feel useful to and valued by your community.
SANEline Volunteers provide support to callers with a wide range of mental health problems via our confidential crisis line, which is open from 4-10pm, 365 days a year.
Working on SANEline requires empathy and resilience, and we take pride in providing a nurturing environment and unwavering support to our team.
About you:
- You are empathetic, highly compassionate and genuinely interested in supporting people from all walks of life
- You are a good listener and a warm and confident communicator
- You have a few hours to spare each week and want to use that time to make a difference to help vulnerable people
- You can commit to one 4-hour shift per week, including one weekend shift per month
- You are looking for a way to continue using skills built up over your working life or a route to learn and explore new avenues previously blocked by the demands of your career or job.
- You can work collaboratively with our team and volunteers to ensure delivery of a high-quality service on SANEline
- No previous helpline or mental health experience is required, just a sincere desire to help others
Altogether, we are looking for warm, compassionate, understanding and committed people who are good communicators to join our services team as a volunteer.
You don't need to be a mental health expert: empathy and commitment matter more than academic qualifications or experience, and we’re keen to hear from people of all ages and walks of life.
We particularly encourage applications from retirees, empty nesters, or people changing careers and wanting to develop new skills.
This summer, we will run two drop-in sessions for you to find out more about SANE and ask any questions you may have about volunteering with us.
What can you expect?
To work within SANE's framework, including regular check-ins and debriefs to support you and help refine your newly acquired skills.
To receive the full SANEline training and further online training opportunities within specific areas.
To become part of an established and diverse team.
To gain exposure to a wide range of mental health problems.
To gain valuable practical experience in providing emotional support to vulnerable people.
A culture where team members support and learn from each other.
A warm, supportive and encouraging environment.
To apply: Please click on "Apply via Website" and fill in the form to register your interest. We will then get in touch and let you know about the following steps.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Roots Academy.
Roots Academy’s Vision.
A generation of young Muslims who embody and promote a God-centred way of life.
At Roots Academy, we’ve built a learning experience that’s changing the lives of the ummah’s future leaders, change-makers and visionaries. Our Mission is to deliver a structured and transformative education in the Essentials of Islam in a way that lowers barriers to access, develops a deep certainty, and inspires action.
Why Does Roots Academy Exist?
Crisis of Faith: 1 in 4 young Muslims are leaving the religion due to various factors, primarily the pervasive anti-religious content and temptations they encounter online and offline.
Roots Academy exists to bridge this gap by providing a structured and transformative Islamic education that speaks directly to the needs and challenges of young Muslims today, delivered in an engaging and accessible form that removes barriers to access and provokes thought and action.
Role Summary.
We are seeking a dedicated Technical Support Specialist to serve as the first point of contact for our application users, including students, instructors, and administrators. This role involves resolving technical issues, supporting user onboarding, and developing helpful resources and documentation. You will collaborate with our digital and product teams to ensure a seamless and stable user experience.
Key tasks
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Serve as the primary point of contact for application users, addressing technical issues and inquiries across various channels including email, chat, and support ticketing systems.
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Diagnose and resolve user interface (UI) issues specifically related to the student application.
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Develop and maintain comprehensive documentation of frequently asked questions and common technical issues to enhance self-service options and improve overall support efficiency.
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Effectively escalate complex or unresolved technical problems to the digital team.
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Provide support for new users onboarding onto instructor and administrator portals, including user training sessions and the creation of helpful support materials like how-to guides and instructional videos.
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Collaborate closely with the product development team to thoroughly test new features and updates prior to their public release, ensuring stability and user-friendliness.
What we’re looking for
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Demonstrated commitment to Roots Academy’s mission and eagerness to contribute.
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Proven experience in a technical support, help desk, or similar client-facing role, preferably within a software or education technology environment.
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Strong problem-solving abilities with a methodical approach to diagnosing and resolving technical issues, particularly related to user interfaces.
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Excellent written and verbal communication skills, with the ability to explain technical concepts clearly and empathetically to non-technical users.
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Familiarity with support ticketing systems and knowledge base management.
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Ability to work collaboratively with cross-functional teams.
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A proactive attitude towards identifying areas for improvement in support processes and user experience.
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Experience in creating user-friendly documentation, training materials, or video tutorials is desirable.
What we have to offer
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Be part of a team of 100+ dedicated volunteers across the UK, Ireland, Canada, US, UAE and Australia.
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Receive continuous rewards for those that seek Islamic knowledge from the Roots platform.
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Be a part of a growing organisation that aims to revive and educate Muslims from a grassroots perspective.
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Professional development and practical experience in design and digital marketing.
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Receive in-house tarbiyah (personal & spiritual development) sessions to develop your deen.
Please note this is an unpaid volunteer position.
Volunteers are entitled to claim expenses incurred for food, travel and equipment, in line with our Expenses policy.
We teach structured, engaging and transformative face-to-face foundational Islamic education to Young Muslims across the UK and internationally.
