Learning support volunteers volunteer roles in chertsey, surrey

Single Parents Support and Advice Services is a Charitable Incorporated Company with over 35000 members UK wide. 

Our charity founder and director, Nicola Booth, took the initiative to set up SPSAS in 2012, with the purpose to reduce isolation, loneliness, and to promote equal and fair treatment amongst Single Parents and their Children. We also aim to help, advise and support single / lone parents by giving them access to support and services that they normally would not be able to access for varied reasons. We try to eliminate the stigma attached to being a single parent in society, within all ethnicities across the UK. 

Our charity runs solely on donations and all members of our charity, including the director are currently working on a non-paid voluntary basis. Despite these hurdles, we feel we have made a positive impact with our services. 

We are looking for a solicitor or barrister to occasionally supervise our legal student advisors currentlystudying LPC/BPC. The role is based remotely

Key Responsibilities:

Your duties will include, but are not limited to, will include the supervision of students carrying out legal work, including some legal advice activity, 

Essential

·Be a qualified solicitor/barrister with experience of family law and various other laws;

·Have a valid practice certificate 

·Commitat least 1 day a week for a minimum 3-month period

·Have an enthusiasm for working with students;

·Have proven networking and public speaking skills;

·Be dedicated to providing a stimulating learning environment for students;

·Have a demonstrable commitment to pro bono, ideally through pro bono work or volunteering;

·Have an understanding of and commitment to the roles of both clinics and pro bono in the provision of legal services;

·Have excellent organisational and management skills;

·Have excellent verbal and written skills and ability to convey complex information in an accessible way;

·Be able to work under pressure and meet deadlines ;

·Be able to prioritise tasks;

·Be able to work as part of a team;

·Be able to use computer and information technology;

·Demonstrate enthusiasm, initiative and motivation

We hope we have caught your interest and very much appreciate it if you would agree to become a volunteer for SPSAS.

Become a Trustee at Union Grove Community Nursery – Help Shape a Brighter Start for Local Children 

Role: Trustee (Voluntary Position)
 Location: Union Grove Community Nursery, Lambeth, London
 Commitment: Approx. 1 hour per month; online or occasionally in person
 Start Date: Ongoing

About Us
Union Grove Community Nursery is a warm, welcoming, not-for-profit nursery rooted in community values. Run by a small, passionate team and guided by a dedicated board of trustees, our nursery offers high-quality, affordable early years education in a nurturing, play-based environment.

We believe that early childhood is a precious time – full of exploration, creativity, and connection. As a community-led nursery, we work hand in hand with families to ensure that every child is seen, heard, and supported to thrive.

The Opportunity
 We’re looking for new Trustees to join our friendly Management Committee. This is a fantastic opportunity to contribute your skills and passion to a truly meaningful cause – supporting young children and their families at the very start of their journey.

As a trustee, you’ll play a key role in shaping the future of the nursery, helping us remain sustainable, inclusive, and community-focused. You don’t need previous trustee experience – just a willingness to learn and a desire to make a difference.

Your Role as a Trustee

● Provide strategic direction and oversight to help the nursery flourish

● Support decision-making around finances, governance, staffing, and long-term planning

● Act as an ambassador for the nursery in the wider community

● Champion our values of inclusion, play, creativity, and child-led learning

● Work collaboratively with other trustees, staff, and parents
 

We’re Especially Keen to Hear From People With Skills or Experience In:

● Early years education or child development

● Child nutrition and exercise

● Finance or accountancy

● HR, legal, or safeguarding

● Fundraising or community engagement

● Charity governance or management

● Communications and marketing
 

But if you don’t tick these boxes and still feel you have something to offer – please reach out! Lived experience, passion for early years, or being part of the local community is just as valuable.

What You'll Gain
 ✨A deeply rewarding role supporting children’s growth and well-being
✨ A chance to develop leadership and governance skills
✨ Connections with a warm, values-driven team of staff and volunteers
 ✨Opportunities for training and learning
 ✨ A direct impact on your local community

How to Get Involved
Interested? We’d love to have a conversation with you. Please send a brief email telling us a little about yourself and why you're interested in the trustee role. Don’t worry about formal CVs – we’re all about people, not paperwork.

Union Grove Community Nursery celebrates diversity and welcomes applications from all backgrounds. Whether you're a seasoned trustee or completely new to governance, we’ll support you every step of the way. We can only accept applicants who are residents of the UK with a valid right to work.

Let’s grow something special together.

Shout is the UK’s only free, confidential, 24/7 text messaging support service for anyone who is struggling to cope. When people text 'Shout' to 85258, they are connected to a Shout Volunteer for a text conversation. Our volunteers provide a safe space for people to share what's causing them distress, while showing warmth and compassion.

Tasks and Responsibilities

If your application is successful, you’ll be enrolled in a training group. New groups start every two weeks.

Shout Volunteers receive 25 hours of free training in communication, listening, managing and assessing risk, and problem solving. The training is self-paced and done online. You’ll learn how to bring people in distress to a place of calm and practice skills that will be useful to you throughout life.

As we are investing in you throughout your time with us, our hope is that you will complete the training in a timely manner and look at this as a longer term commitment. The experience you gain over time is valuable and our goal is to have volunteers commit to 200 hours on the platform, which can take up to two years to complete, as we ask you to take one 2-4 hour shift per week. 

Our Volunteer Training Support team is here to support you, answer any questions and provide feedback during training and throughout your time with Shout. You’ll be joining an incredibly supportive volunteer community and have access to the resources you need to do your role.

As a volunteer, you’ll be supporting people in distress, so it’s important we see the skills required to do that while you are in training. While most trainees complete the training and go on to volunteer, not everyone will pass the training. If this happens, there are other ways you can still support us.

Selection Criteria

A Shout Volunteer is kind and compassionate, a good listener, and has the ability to remain calm when supporting people in crisis. You will also:

• Understand the difference between being friendly and being a friend

• Be aware of your own mental health and wellbeing

• Be open-minded

• Be supportive

• Be reliable

• Be discreet and able to respect confidentiality at all times

• Be accepting and non-judgemental

• Be passionate about contributing some of your time to a cause such as Shout

• Adopt a growth mindset, and be willing to accept feedback

Requirements

• You must live in the United Kingdom or New Zealand while volunteering. 
• You must be over 18 years of age.
• You will need a reliable internet connection and a private place to take your shift.
• All of your volunteering must be done using a laptop or desktop computer and Google Chrome.

It’s worth spending time thinking about the nature of the role, and whether it’s right for you. We support all texters, regardless of race, religion, sexual identity or issue. You will need to be comfortable addressing topics frequently discussed with texters (suicide, self-harm, depression, etc.) without compromising your own mental health. 

Before you apply, please consider whether either of the following applies to you:

• Have you recently experienced grief, loss or change issue/s? For example; someone close to you has been ill or has died, you’ve lost your job, your relationship has ended.

• Is your current mental health and wellbeing in a place such that the stress and pressure of listening to the challenges of others would bring additional burden to you personally?

Benefits to Volunteers

The role is rewarding and can save lives. Shout Volunteers tell us they gain a sense of pride, satisfaction and purpose from taking conversations. They also tell us that their own wellbeing increases, they learn valuable skills and gain experience they can use at work and in their personal lives.

Volunteering can also be a great addition to your CV. You do not need to have any past experience in mental health to be a Shout Volunteer - we’ll provide you with all the training and support you need to do the role.

Application Process

You will need to create your account and fill in the application using a laptop or desktop computer and in a Google Chrome browser. This is a standard requirement for all of our systems at Shout, from the application through to the platform.

You should leave up to an hour to complete the form. As Shout is a text based service and we do not conduct in person interviews for our volunteer candidates what you write in your application and the strength of your references are how we get to know you. 

We appreciate when candidates take the time to write thoughtful, considered answers. We recommend you review your application with an eye toward things like spelling, grammar and punctuation. While some of our texters will occasionally reach out using more informal text speak, our volunteers respond in full sentences and double check their messages for accuracy before hitting send. 

Your application will be reviewed once we have received responses from both of your references. We ask for a personal reference and a professional reference. The personal reference can be a friend or colleague but the other must be someone who knows you professionally or has supervised you in some way. 

This could be a manager or supervisor from where you work or a teacher or educator from where you study. We recommend you choose references who are able to speak to your ability to fulfil the selection criteria outlined above.

We do not accept references from family members. This includes your partner or their relatives, your children, siblings, aunts, uncles, cousins, grandparents or godparents. 

Please allow up to a month for us to review your application and return a decision. 

If your application is approved, you can book your place on training. Training groups usually start every two weeks and spaces are available to book a couple of months ahead. While you are in training and before you are allowed on the platform we will carry out a background check.

Providing a confidential non-judgemental listening ear to Residents and Staff. Supporting those wishing to develop their spiritual journey from a Christian perspective. The role will be based across one of our hostels in Watford, Borehamwood, Bishop's Stortford, Welwyn Garden City, Hatfield or High Wycombe, 

Activities include:

• Proactively engaging with Residents and staff to build safe relationships and trust
• Offering a ‘listening ear’ to all and giving emotional support
• Sensitively discerning when to offer prayer and support from a Christian perspective, and when to use faith based language
• Be inclusive and welcoming to people of all religious faiths and none, referring people to other faith communities as appropriate
• Working alongside support staff, volunteers & local agencies
• Maintaining records of support and feeding back concerns about Resident welfare to Staff/Line Manager.
• Attend regular volunteer team meetings
• Being proactive in seeking spiritual and emotional support for your own benefit as this is a challenging role.

Additional activities could include:

• Facilitating group work for example: Retreat Programme, Bible Study, prayer or Mental Health Support.
• Welcoming new Residents by phone or in person
• Leading or helping with Chaplaincy lead events: Easter/Christmas activities, Remembrance Services
• Being an ambassador for YMCA’s mission in local Churches

Skills/Qualities/Experience:

• Be a good and active listener who can support others
• Be of a friendly, welcoming and cheerful disposition
• Self-motivated, reliable and punctual
• Sensitivity and courage to care for people experiencing a range of distressing situations including: grief, trauma, poor mental health, substance misuse, suicidal thoughts.
• A commitment to your own spiritual development
• A good understanding of the Christian faith, as well as some understanding of other faith traditions
• Ability to use both faith and non-faith based language, as appropriate
• Good communication skills in English; in person & over the phone
• A willingness to learn new things and get stuck in
• Ability to maintain confidentiality
• Ability to work as part of a team
• Respect the Christian ethos of the YMCA and uphold its values
• Always be prepared to give an answer to everyone who asks you to give the reason for the hope that you have

Training Support:

• A full induction to the service and specific site will be provided
• A one day ‘Chaplaincy Essentials’ training, plus a menu of additional training will be made available
• Online training: Safeguarding (Adults & Young People), Fire Awareness, Manual Handling
• Ongoing support and regular 1:1 meetings with your line-manager
• Team meetings and social events
• Mileage and expenses may be payable

You will need 2 x references and a DBS (we will apply for and fund this). 

We are Alex, The Leukodystrophy Charity (Alex TLC).

Alex TLC is a trusted and experienced organisation offering support and information for all those affected by a genetic leukodystrophy. Formerly ALD Life, an internationally recognised centre of excellence for people affected by adrenoleukodystrophy and adrenomyeloneuropathy, the charity was established in 2004.

Due to popular demand, we extended our services to support all leukodystrophies in 2019 and became Alex, The Leukodystrophy Charity.

Like many other small charities, we have grown organically from an informal support group to the recognised voice for adrenoleukodystrophy patients and their families. Our charitable work is supported by our chain of five charity shops across south east London.

With scant resources we are always in need of trustworthy and reliable volunteers to assist retail staff.

Could you spare a few hours a week? 

This is a wonderful opportunity to learn new skills and meet new people.

We need help to give hope and support to people affected by leukodystrophy – could you be that help?

ABOUT THE ROLE

We are looking for volunteers who can:

• sort and clean stock
• serve customers
• create eye catching displays
• identify potentially valuable stock

ABOUT YOU

Candidates should be able to demonstrate the following:

• an interest in Alex TLC and the work that we do
• honesty and trustworthiness
• reliability
• enthusiasm

The role is located in any of our five shops in Forest Hill, Greenwich, Peckham, Penge or Walworth Road.

Alex TLC is committed to promoting diversity. 

We are only able to accept applications from UK residents. 

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

Unfortunately cats can occasionally stray or get lost, which can be extremely distressing for their owners. Our lost and found volunteers are passionate about reuniting lost cats and bringing families back together. They help cats and their owners by advertising lost cats and providing support, advice and guidance to people searching for their cats.

You can expect us to

• Make you feel welcome, included and respected in line with our values and behaviours
• Support you in having a positive and impactful experience at Cats Protection
• Cover agreed out-of-pocket expenses in line with our Expenses Policy
• Provide you with access to learning, development and engagement opportunities

A bit more information about this role and the team

• Going out to scan cats; own transport is needed

• Delivering donated food to stray cats being fed by households, if required

• Providing a quarterly update report to the local volunteer committee

What we need from you

You’ll be:

• Responding to enquiries from the public about lost and found cats
• Keeping up to date records of lost and founds cats
• Matching cats that are reported lost with those reported found
• Advertising lost and found cats
• Providing help and information to owners about their lost cats

Time expectation 

Our lost and found volunteers usually spend between 2 to 3 hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

Are you passionate about helping women build their lives beyond crisis? We are recruiting for volunteers to support victims of Domestic Abuse on a 1 to 1 basis. This is a chance to empower other inspirational women by building their confidence and teaching them new life skills in order to achieve their ambitions and goals. You will be supporting women and children to rebuild their lives free from fear!

What you will be doing

• To develop and promote a positive relationship with the service user through regular meetings
• To encourage service users to engage in social activities and supporting them in doing so
• To support your befriendee in developing their goals and social skills
• Encourage your befriendee to make links with community services, based on their identified goals
• To support and help the service user to get familiar with their new environment/area/community and show them where the local shops, GP, etc are located
• To plan activities with your befriendee, such as a walk, visiting museums
• Manage appropriate boundaries

The skills you need

• Have good listening and communication skills
• Be non-judgmental and motivational in approach
• Willingness to engage in activities in the community
• Able to maintain strict confidentiality and follow operating guidelines
• To be consistent and dependable when working with a service user
• Lived in experience and ability to speak another language such as Hindu, Urdu, Farsi, etc would be desirable but not required

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - We hold annual Volunteer Awards, outings, celebration, and social events for our volunteers to get together and have some fun; We reimburse travel expenses and up to £5 for lunch for your volunteering.

How you can make a difference:

Are you a painter, illustrator, knitter or potter? You might be a sports teacher, a music student or even a professional writer. If you are dedicated to supporting young people and you’ve got a super skill you’d like to share, we’d love to hear from you!

A sibling or young carer is a young person who lives with a family member with a disability, such as a parent or sibling, often providing support or care. Here at Sense, we know that it’s not always easy being a young carer, or the sibling of a disabled person. Their wellbeing and happiness are just as important. That is why we deliver activities and sessions specifically for young people aged 5-18, who have a caring role for a parent or have a sibling with a disability.

We run a wide range of virtual group sessions after school and at weekends. Our sessions are designed to meet the interests of the young people we support, supporting their wellbeing, giving them opportunities to socialise with other siblings and young carers, and providing a fun break that is just for them. 

We are looking for volunteers to share their skills and engage groups of young people through fun, interactive, and accessible Zoom workshops. Volunteers will have experience in one of the following skills, either through study, teaching, running a business, or delivering workshops. Please note you only need one of the following skill areas to apply, however if you have experience in more than one, please do let us know:

• Arts/drawing
• Crafts/creative projects
• Sports/fitness
• Music
• Graphics/design/animation
• Gaming
• Creative writing

We welcome your application if you have another area of expertise you believe would be a great opportunity for young people to partake in.

This a great opportunity to utilise your own skills and experience to deliver impactful recreational sessions to siblings and young carers across the country. You do not need to have previous experience working with siblings or young carers, we will provide you with training and ongoing support to equip you for your role.

Our staff team will be there to support you every step of the way. The volunteer role is really flexible – you might run workshops after school, evenings, or any time at the weekend – once a month, twice a month, or more if you’d like! You will build up a great rapport with the young people and gain amazing experience supporting them each month.

Benefits:

What can Sense offer me as a volunteer?

• A reference following your commitment (at least 6 months)
• Flexible volunteering hours
• Reimbursed expenses*
• Full training and ongoing support, as well as ‘upskill’ opportunities
• Joining a family of wonderful volunteers
• Learning about the experiences of siblings and young carers and those with disabilities

• Gaining experience of working with young people

  *Expenses have to be pre-agreed

Additional Information:

• Location: Virtual, so we’re keen to hear from people all around the UK
• Time commitment: Estimated 3–5 hours a month, depending on the activity
• Duration: minimum 6 months
• Age minimum: 18

Chatterbox Befrienders offer one-to-one telephone support and will call a client once a week offering companionship and a listening ear for an individual who might otherwise go unheard. Chatterbox volunteers befriend a variety of people including carers, socially isolated individuals who are struggling with loneliness, people with ill health and those that have been bereaved.

This role could be for you, if you:

• Would like to make a real difference in someone’s life
• Want to challenge loneliness and can commit to a weekly phone call
• Are a good listener
• Are empathetic, patient and of a caring nature
• Have good verbal and inter-personal communication skills
• Recognise the importance of confidentiality and can uphold this in practice
• Are committed to inclusion and treating people with dignity and respect

Requirements of a Befriender include:

• Calling your client once a week for a chat of up to 45 minutes; this is a 26 week initial commitment, at the end of which each client’s needs are reviewed
• Completing an online call log record promptly after each phone call
• Ensuring immediate contact with the Chatterbox Coordinators if you feel that the client might be a risk to themselves or others
• Liaising with the Chatterbox Coordinator on a regular basis regarding the service, as well as discussing personal learning and development needs
• Respecting service standards, appropriate boundaries and recognising the range of policies and procedures that impact on befriending vulnerable adults

Benefits of this role may include:

• Knowing you are making a difference to someone’s life
• Joining the Omega Team who are taking action against loneliness and isolation
• An opportunity to enhance your CV or learn new skills
• An opportunity to engage with your community

Support and training provided:

• Omega Chatterbox induction program
• Safeguarding training
• Ongoing support from Chatterbox Coordinators for all questions, concerns, and support
• Out of pocket expenses are reimbursed and a mobile phone can be provided if appropriate
• Monthly Befriender group support meetings via the Zoom app

Location of the role:

• Home-based

When are you needed:

• Provided on enquiry

A Disclosure and Barring Service (DBS) check is required for this role. If you have a criminal record this does not automatically prevent you from being considered as an Omega Chatterbox Befriender. We will take into account the nature of the offence, when it happened and whether it is relevant to the voluntary role. If you are shortlisted, this will be discussed with you during the recruitment process.

Join the Wheels for All Volunteer Team – Help Us Make Cycling Inclusive for Everyone!  

Do you want to make a difference in your local community? Are you passionate about inclusion, wellbeing, and having fun outdoors? Join Wheels for All, a national charity making cycling accessible for disabled people and those with long-term health conditions. 

We believe everyone should experience the joy, freedom, and empowerment of cycling. Our inclusive cycling sessions are only possible thanks to a diverse team of dedicated volunteers—and that’s where you come in! 

 What You’ll Get Involved with: 

• Support people to use adapted cycles during sessions 

• Help with setting up and packing away equipment 

• Provide a friendly, welcoming environment for participants and families 

• Be part of a fun and supportive volunteer team 

Volunteer Benefits 

• Claim reasonable expenses in line with our Volunteer Expense Policy 

• Receive a Wheels for All branded uniform 

• Access volunteer training courses to support your development 

• Be part of an inspiring, positive, and supportive charity culture 

No experience? No problem! 

We provide full training, including disability awareness and safety, and ongoing support from our team and fellow volunteers. 

What are we looking for? 

• An approachable and friendly nature 

• Good interpersonal and communication skills 

• Empathy and an understanding of individual needs 

• Patience and an inclusive approach to engagement 

• Adaptability and flexibility in changing situations 

• A team-oriented attitude 

• Positivity, honesty, and integrity 

• Strong organisational skills and the ability to take initiative 

• Some cycling experience is helpful but not essential 

Why volunteer with us? 

“The best thing about volunteering is seeing the happy faces! The riders come back beaming—it’s amazing to be a part of that joy.” – Dave, Volunteer 

“People that aren’t normally able to get out cycling can come here and join in and enjoy the great outdoors. I really enjoy volunteering with Wheels for All because I can visibly see how the simple act of cycling brings a lot of happiness” - Vince, Volunteer 

You’ll Gain: 

• Confidence and new skills 

• Connections and friendships 

• Improved mental wellbeing 

• A chance to be part of a national movement for inclusive cycling 

• Recognition through social events, newsletters, and volunteer awards 

Join us—and help make cycling accessible for all!

Title: Business Coordinator Volunteer

Reports To: Business Development Manager

Location: Acton Gardens Community Centre / Remote

Time Commitment: 1-9 hours per week, flexible

Role Overview: As a Volunteer Business Coordinator with RollaDome All Skate, you will play a pivotal role in supporting our business development activities. This position offers you the opportunity to gain hands-on experience in various aspects of business administration, coordination, and project management. You will contribute directly to the efficiency of our business operations and the achievement of our strategic objectives.

Key Responsibilities:

• Assist with the coordination and implementation of business projects.

• Support the management of schedules and project timelines to ensure timely completion of tasks.

• Facilitate communication between different departments and external stakeholders.

• Help prepare and organize documents such as reports, proposals, and presentations.

• Participate in the development and monitoring of business processes and systems.

• Engage in research and analysis to support business initiatives and strategy development.

• Contribute to the organization of professional events, meetings, and networking opportunities.

• Provide administrative support as needed, including data entry, file management, and correspondence handling.

Qualifications:

• Strong organizational skills and the ability to manage multiple tasks simultaneously.

• Proficiency in Microsoft Office Suite and virtual collaboration tools. 

• Excellent written and verbal communication skills.

• Ability to work independently and as part of a team.

• Keen attention to detail and a commitment to producing high-quality work.

• Interest in business development and a desire to learn and grow professionally.

Education and Experience:

• Business Administration, Management, or related field of study is preferred but not required.

• Experience in a business setting or project coordination is a plus.

• Volunteers from all academic backgrounds are encouraged to apply, as long as the skills and interests align with the role.

Benefits:

• Gain practical experience in a dynamic and supportive environment.

• Develop professional skills and expand your knowledge in the field of business.

• Build your network by interacting with professionals and stakeholders.

• Receive a letter of recommendation upon successful completion of your volunteer term.

• Flexible volunteering hours to fit around your personal commitments.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. RollaDome All Skate is an equal opportunity organization and welcomes applications from all interested parties. We are committed to diversity and inclusion and aim to create a welcoming and equitable environment for all our volunteers.

As a volunteer Club Administrator, you’ll play a key role in ensuring our clubs run smoothly while contributing to our positive and inclusive community. This is an ideal opportunity for individuals looking to support community engagement through sports. 

Key Responsibilities 

• Club Administration: 

• Manage registration processes and ensure all participant details are accurately recorded. 

• Maintain attendance records and update membership databases. 

• Assist with scheduling and confirming bookings for club sessions. 

• Onsite Support: 

• Provide administrative and logistical support during club sessions, ensuring smooth operations. 

• Act as the first point of contact for participants, parents, and stakeholders at sessions. 

• Coordinate with coaches to ensure all necessary equipment and materials are available. 

• Customer Engagement: 

• Handle inquiries about programs, schedules, and memberships professionally. 

• Communicate updates, cancellations, or schedule changes to members promptly. 

• Event Coordination: 

• Support the planning and execution of tournaments, showcases, and community events. 

• Help with onsite logistics, including participant check-ins and event materials. 

Skills & Qualifications 

• A willingness to learn and contribute to a positive club environment. 

• Strong organisational and communication skills. 

• Previous experience in administration or customer service is a bonus but not required. 

• DBS clearance (provided by RollaDome if needed). 
  
   

Commitment 

• Minimum 15 hours per week, with flexible hours

Benefits 

• Travel and meal expenses reimbursed. 

• Comprehensive training and mentorship opportunities. 

• Gain practical experience in sports administration and event management. 

• Opportunity to network within the sports and charity sectors. 

Our small friendly Charity Shop in South Westminster

As well as being an important source of revenue for the Centre, the shop on Horseferry Road is the public face of the Cardinal Hume Centre to the residents and workers of Westminster. It can be a very busy environment with lots of regular customers. You will be part of a friendly, international team!  You will receive excellent support and opportunities to learn team skills and customer service.  You can obtain a reference for future employers.

How does this role make a difference?

You will be part of the fundraising team, raising funds to support the work of the Cardinal Hume Centre and promoting the work of the Centre to the public. Typically, the Charity Shop raises in the region of £50,000 per year.

What will you be doing?

Flexibility will be given where possible, but in general, volunteers will undertake the following tasks as part of this role:

· Customer service on the till

· Cashing up at the end of the day and walking the takings round to the reception and handing in to Finance Team

· Greeting and helping customers

· Replenishing the stock on the shop floor

· Sorting donations

· Helping present top items in window display and around the shop

· Promoting the work of the Centre to the public

Want to increase your skills in retail?

If you want to develop in this role, we are keen to support you.  There are more responsibilities you can take on in the shop, for example; opening and closing the shop, cashing up at the end of the day and helping with the induction of new volunteers.  Let us know if this interests you.  We also have employment advisors who can provide employment support.  Furthermore, if you want to expand your experience in the voluntary sector, you can combine your role in the shop with a volunteer role elsewhere in the organisation.

What are we looking for?

No special qualifications are needed to work in our shop, as relevant training will be given, however, we will be asking for the following qualities:

· Over 16+

· Good spoken English needed – at least Entry Level 3

· The ability to contribute to a positive team culture and atmosphere

· Be able to provide a friendly, high-quality service to customers

· A commitment to equal opportunities and to treating all individuals who visit or work in the shop with dignity and respect

· Physically fit - able to lift light bags and boxes and to comfortably use the stairs between the shop floor and the stock room.  Manual handling training will be given.

What is the time commitment?

The shop opening hours are 10am – 4.30pm, Monday – Friday.  A full or half day (10 – 1pm or 1 – 4.30pm) is ideal, but we are flexible and are grateful for even a couple of hours help each week. Ideally, volunteers will commit to a period of at least 4 months.

How will you be supported?

· You will be supported and trained in all areas of retail and customer service by the Charity Shop Manager and the Assistant Shop Manager.

· You will receive a Centre induction from a Volunteer Coordinator

· You will be reimbursed for reasonable and agreed ‘out-of-pocket’ expenses such as travel and also lunch if working a full day.

· For volunteers who stay for more than three months, we are happy to provide a reference.

Who they are

Citizens Advice Richmond is a local charity that has helped the people of Richmond since 1940. They offer generalist advice on any issue and specialist debt advice. Citizens Advice Richmond is a member of the national Citizens Advice service, a network of around 300 local advice centres.

The role: What will you do?

● Complete an induction for your role.

● Maintain an awareness of how the local Citizens Advice is operating.

● Plan the board meetings, including the dates and the agenda, with the Company/Charity Secretary and the Chief Officer.

● Read papers for board meetings and attend six board meetings per year.

● Facilitate the trustee board meetings by leading the meeting, ensuring that agenda items are discussed, enabling all members to contribute their views and take part, and seeking clarification where necessary.

● Ensure that decisions and actions taken at board meetings are carried out.

● Ensure that the board decisions are made within the remit of the Citizens Advice membership agreement, governing documents, and policies.

● Monitor attendance and commitment of all trustees.

● Provide or arrange training or support for trustees if needed.

● With other trustees and the Chief Officer, recruit a trustee board with a diverse range of skills, experience, and knowledge, with an aim to promote trusteeship to underrepresented groups that represent the community.

● Ensure that all trustees receive an induction and the training needed for them to fulfil their role.

● Be proactive in recruiting successors to key positions such as Chair, Treasurer, etc.

● Arrange or provide support and supervision for the Chief Officer, including an annual appraisal.

● Together with the Treasurer, ensure proper management and control of local Citizens Advice finances.

● Together with the Chief Officer, represent the local Citizens Advice in relationships with funders or potential funders, at local events, and in the community.

● Work together with all trustees to ensure that the board can:

♦ Set policy and strategy direction, set targets, and evaluate the performance of Citizens Advice Richmond.

♦ Monitor the financial position of Citizens Advice Richmond, ensuring that it operates within its means and objectives, and ensuring there are clear lines of accountability for day-to-day financial management.

♦ Monitor whether Citizens Advice Richmond complies with its governing document and meets the required standards.

♦ Seek the views of all sections of the community and monitor how well the service meets the needs of the local community.

♦ Ensure the service plans for the recruitment and turnover of staff and volunteers.

♦ Review their own work and how effectively they operate, including action for improvement.

♦ Work on specific projects to further the strategic objectives of Citizens Advice Richmond.

What’s in it for you?

● Make a positive impact for people in your local area by ensuring the local Citizens Advice is sustainable and meeting the needs of the community.

● Meet people and build relationships with trustees, staff, and other volunteers.

● Build on your governance, leadership, and strategy skills.

● Increase your employability.

And they will reimburse expenses too.

What do you need to have?

You’ll need to:

● Understand the type of work undertaken by a local Citizens Advice.

● Understand and accept the responsibilities and liabilities as trustees.

● Be non-judgmental and respect views, values, and cultures that are different from your own.

● Have a good basis of leadership skills.

● Be able to facilitate and lead meetings.

● Have good interpersonal skills.

● Have good listening, verbal, and written communication skills.

● Be able to exercise good independent judgment.

● Have good numeracy skills to understand accounts with the support of the Treasurer.

● Be willing to learn about and follow the Citizens Advice aims, principles, and policies, including confidentiality and data protection.

● Be willing to undertake training in your role.

How much time do you need to give?

You will need up to one day a week for the regular activities, but this will vary. Trustee boards usually meet in the evenings, and you’ll likely need to give 12-15 hours per year to attend these. Sub-committees meet quarterly and a further 4-6 hours per year are required for these.

Valuing inclusion

Their volunteers come from a range of backgrounds, and they particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black Asian Minority Ethnic (BAME) communities