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Legacy administration officer jobs in Bristol
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Bristol (Hybrid)
0.55 miles
£14.40 - 14.40 per hour
Full-time
Temporary
Job description
Temporary Supporter Care Officer
Rate: £14.40 per hour
Contract: Temporary - 1st to 31st March
Location: Bristol (hybrid - approx. 2 days per week in the Bristol hub, remainder home-based)
We're working with a well-established national charity to recruit a Temporary Supporter Care Officer to support their Fundraising and Supporter Engagement team during a busy period.
This is a great opportunity for someone with strong customer service or supporter care experience who enjoys being the first point of contact and delivering a warm, efficient experience to supporters.
The role
Reporting to the Supporter Care Manager, you'll provide excellent supporter care alongside administrative and customer service support across the Fundraising and Supporter Engagement function.
Key responsibilities
Acting as first point of contact for supporter enquiries via phone, email and social media
Delivering high-quality customer service and stewardship in all interactions
Liaising with colleagues across the organisation to ensure enquiries receive accurate and informative responses
Updating the fundraising CRM (Donorflex) with accurate supporter details, donations, Gift Aid and communication preferences
Ensuring donations are processed and banked promptly, maintaining accurate records for reconciliation with Finance
Thanking donors for their support, including phone conversations that enhance supporter engagement and experience
Managing legacy notifications and in-memory gifts, including ongoing stewardship where appropriate
Providing customer service for e-commerce activity, including order queries and phone orders
Handling complaints in line with organisational procedures
Supporting Individual Giving, E-Commerce, Philanthropy and Partnerships teams with projects as required
Ensuring compliance with fundraising regulations and data protection legislation
About you
You'll bring experience from a customer service or supporter care environment and enjoy working collaboratively across teams.
Essential experience:
Handling enquiries via phone, email and digital channels
Complaint handling and resolution
Building effective working relationships with internal stakeholders
Knowledge:
Understanding of GDPR and fundraising regulations (or the ability to pick this up quickly)
An interest in the mission and values of the charity sector
Skills:
Organisation
Posted on: 03 February 2026
Closing date: 14 February 2026 at 11:59
Job ref: 47296
Tags: Administration, Fundraising
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Remote
£22 - £25 per hour
Part-time (2 days per week (or equivalent via flexible working))
Temporary (3 months (with possibility of extension))
Job description
Role Overview: Reporting to the CEO, the Senior Fundraiser will lead funding applications, relationship-building with donors and stakeholders, and the development of systems and tools to support sustainable growth and income generation through fundraising.
Role Tasks and Responsibilities:
Strategic Planning and Leadership:
- Inform development of a comprehensive fundraising strategy aligned with the charity’s mission, long-term goals, and emerging priorities.
- Identify and develop fundraising-related policies and procedures to ensure compliance and best practice.
- Provide strategic advice to the CEO on funder requirements, including appropriate metrics, outcomes, and impact reporting expectations.
Fundraising and Income Generation:
- Develop a detailed fundraising blueprint, outlining language, approach, and strategy for each voluntary income stream (e.g. Trusts and Foundations, Individual Giving, Legacy, Corporate Partnerships).
- Identify, develop, and submit funding bids and proposals.
- Ensure that the charity's website and digital channels are optimised to support fundraising efforts, including donor journey mapping and supporter newsletters.
- Develop, launch, and oversee a legacy donation programme, including campaign planning.
- Use and develop AI ‘training’ document/s to enhance the efficiency and quality of funding applications.
Relationship Building and Stakeholder Engagement:
- Map and cultivate relationships with donors, funders, members, and other stakeholders, including individuals within the network who have capacity to give.
- Attend the board’s fundraising subcommittee, working closely with the CEO and trustee board subcommittee representative to agree agendas and facilitate meetings.
- Provide regular updates to the CEO on fundraising progress, opportunities, challenges, and risks.
Operational Development and Systems:
- Support the adoption and use of Beacon (CRM platform), contributing to the development of internal fundraising systems and processes.
General Responsibilities
- Uphold and promote EoLDUK’s mission, values, and policies.
- Maintain discretion and confidentiality in all professional matters.
- Undertake additional duties related to fundraising as required by the EoLDUK CEO and Board.
Person Specification
Essential Requirements
- Based in and has permission to work in the UK
- Demonstrable success in securing high-value funding
- Excellent verbal/written communication and persuasive writing skills for making compelling cases and reports to diverse audiences
- Understanding of EoLDUK’s work, mission, ethos and ability to represent it clearly and professionally
- Reliable, detail-orientated, and organised
- Self-motivated and able to work independently
- Strong IT capabilities (e.g., Microsoft Office, completing online applications, using AI tools to streamline application drafting)
- Demonstrates commitment to EoLDUK’s mission
- Experience of using and maintaining a fundraising database
Desirable
- Previous experience of developing fundraising strategy
- Previous experience of using a CRM system to manage fundraising
- Previous experience of using AI tools for funding applications
Organisation
Posted on: 30 January 2026
Closing date: 23 February 2026 at 17:00
Tags: Administration, Campaigns, Communications, Fundraising, Facilities, Insights, Public Health, Corporate Fundraising, Trusts / Foundations, Grants
The client requests no contact from agencies or media sales.
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