Legal officer jobs in westminster, greater london
Are you looking for a role where your skills can directly benefit families raising disabled or seriously ill children and young people?
We’re growing our passionate and ambitious Fundraising team and looking for two Corporate Partnership Managers to help us make a difference to even more families who need our support.
These are exciting roles at the heart of our growth strategy and designed to build and deliver a powerful corporate partnerships programme that will generate vital income and create meaningful, lasting relationships with businesses across the UK who align with our values.
The role
As a Corporate Partnerships Manager, you’ll proactively lead the way in securing high-value corporate support. You’ll identify and engage prospective corporate partners, create compelling proposals, deliver inspiring pitches and then manage long-term partnerships that deliver both income and impact.
This is a great opportunity for someone who thrives in new business development and who can spot the potential for partnership across all sectors from sponsorships and strategic giving to employee fundraising and volunteering.
You’ll be a key player in shaping our corporate fundraising approach, working closely with colleagues across Fundraising, Programmes, and Communications to create partnerships that are exciting, innovative, and mission aligned.
About you
We’re looking for someone with:
- Proven experience in corporate fundraising, sales, or business development, particularly in securing five- to six-figure multiyear partnerships.
- Excellent communication skills and confident in creating high-quality proposals and delivering persuasive pitches to senior stakeholders.
- A natural relationship-builder, with a track record of opening doors and maintaining strong, productive partnerships.
- A creative and strategic thinker who can identify new opportunities, meet ambitious targets, and bring fresh ideas to the table.
A genuine passion for our mission and the drive to grow support for families raising disabled or seriously ill children.
About us
Family Fund is a great place to work for great people. We provide a challenging and rewarding working environment where every staff member can make their mark.
We are a values based organisation and we aim to show our values in all that we do. Read our staff stories here, and see how our staff display our values every day.
We commit to inclusion, equity and diversity and we welcome applications from all parts of the community. Family Fund is a Disability Confident Leader. We will invite to interview all disabled applicants who meet the requirements for the role. If you have a disability, and are happy to let us know, please highlight this in your covering letter. We have also signed the Armed Forces Covenant and we welcome applications from the Armed Forces Community.
How to apply
Please complete the online application and submit your CV and a covering letter telling us how you meet the requirements for this role. Your cover letter should be no more than two pages long.
For more information, please read and download the job description.
The successful candidate must complete pre-employment checks that meet the Baseline Personnel Security Standard. This includes a requirement to undergo a right to work check and employment history verification.
Information
Closing date: 1 August 2025
Interview dates: 20 August 2025
Our mission is to improve the day-to-day lives of families on a low income, raising a disabled or seriously ill child, or young person.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Senior Centre Manager will contribute to the day-to-day operations of Out of School Childcare & Play services at Camden Square Playcentre. Your responsibilities will be to create and retain a happy and committed staff team, lead them in delivering high quality play services that promote the children’s health and well-being, and assist in the development of new projects and services. As an experienced playwork manager, you will work effectively with stakeholders and develop positive relationships with parents/carers.
In return, we are offering the following package to the right candidate:
Job title: Senior Centre Manager
Salary: £38,000
Reporting to: Head of Operational Development
Direct Reports: Deputy/SENCo, Playworkers, sessional staff, volunteers, interns and placement workers
Hours: 35 hours per week, 52 weeks per year
Essential Requirements: Appropriate early years, childcare, education or playwork qualification at Level 3 or above
The Person We Are Looking For:
The Senior Centre Manager will take full responsibility for the operations at PACE’s Camden Square Playcentre. They will ensure that all services are delivered in a safe way, in accordance with all legal and regulatory requirements and support the delivery of the PACE policies. Their responsibilities will be to create and retain a happy and committed staff team, lead them in delivering high quality play services that promote the children’s health and well-being, and assist in the development of new projects and services. As an experienced playwork manager, you will work effectively with stakeholders and develop positive relationships with parents/carers.
To succeed in this role, you will have an appropriate early years, childcare, education or playwork qualification at Level 3 or above. You will also have experience managing staff and leading teams in delivering high-quality, inclusive play or childcare services.
You will be a team player with strong leadership and communication skills and be able to build positive relationships with people from all backgrounds, including service users, parents, staff and delivery partners. Additionally, you will be able to show us your knowledge and understanding of safeguarding, EYFS, Ofsted standards and relevant current legislation, as well as approaches for supporting children and young people with disabilities.
About PACE:
We are a local, grass-roots charity providing high quality, inclusive play services in Camden to children aged 2 -18 years.
Our team is what makes our work possible, and we look for passionate, experienced team members to ensure we deliver exceptional services to our community. In return, we offer our team an extensive package of benefits including:
- The London Living Wage
- 5% contribution to your pension
- flexible leave arrangements,
- ongoing professional development and training,
- Cycle to Work Scheme
- Employee assistance programme.
Because our team is our most valuable asset, we like to have our staff grow with us and promote from within.
We are committed to Equality, Diversity and Inclusion, and recruit team members in line with our policy statement on Equal Opportunities and Human Rights.
Please note this post is subject to an Enhanced Disclosure & Barring Service and satisfactory references.
The client requests no contact from agencies or media sales.
The Richmond Project
Job title: Head of Finance & Compliance – Part Time
Salary: £65,000pa - £75,000pa FTE
Hours: Part time - 3 days per week
Hybrid Working: 2-3 days a week is required at their office based in Central London
About Us
We believe that building confidence with numbers can change lives. The Richmond Project, created and led by Akshata Murty and Rishi Sunak, identifies and supports innovative initiatives that drive social mobility by helping families break down barriers to numeracy. Our organisation is brand new, and we are looking to build out the founding team with exceptional talent from across all sectors.
Role description
As we begin to grow, we’re looking for a highly experienced Head of Finance & Compliance to ensure best-in-class financial governance, statutory obligations, and operational compliance.
This is a senior, hands-on role ideal for someone who has worked in a similar capacity within the charity or social enterprise sector. You’ll take ownership of our financial reporting, charity and company filings, risk management processes, and ensure we’re meeting all regulatory requirements — so our team can focus on delivery with confidence.
Key responsibilities
Finance
• Oversee day-to-day financial processes, working closely with external accountants.
• Lead budgeting and forecasting processes alongside the CEO.
• Monitor cash flow, manage financial risk, and prepare internal finance reports for the Board.
• Ensure timely and accurate preparation of annual accounts and external audit process.
• Support fundraising by preparing financial inputs for grant proposals and reports.
Governance & Compliance
• Act as Company Secretary: manage Board meetings, minutes, filings, and statutory record-keeping.
• Ensure full compliance with Companies House, Charity Commission, HMRC, and other statutory bodies.
• Maintain and update key internal policies (e.g. safeguarding, data protection, finance policy).
• Support risk register maintenance and ensure appropriate insurance coverage.
• Work closely with the CEO on contract management and legal compliance.
What we're looking for
• Significant experience in a senior finance, governance, or company secretarial role in the charity or non-profit sector.
• Strong working knowledge of UK charity finance and regulatory obligations. The organisation will be making grants from an early stage, so experience with grant-giving will be highly valuable.
• Excellent attention to detail, reliability, and professional integrity.
• Confident managing external advisers and auditors.
• Comfort with ambiguity and excitement at the prospect of an entrepreneurial, mission-driven organisation
• Passion for improving numeracy, providing opportunity, and social impact.
• Relevant qualifications (e.g. ICSA, ACCA, ACA, or CIPFA) are desirable but not essential if equivalent experience is demonstrated.
How to apply
If you would like to apply, please send an up-to-date CV to Simon Bascombe from Harris Hill via the apply button.
BACKGROUND
Ashiana is a ‘by and for’ women's led BME VAWG service with 30 years’ experience in delivering a holistic range of specialist services to South Asian, Turkish and Middle Eastern women affected by VAWG.
OUR SERVICES
Ashiana runs three refuges with a total of 29 bedspaces; specifically for women aged 16-35 fleeing forced marriage. This multi award winning project is the only service of its kind in the UK and is highly innovative in terms of addressing an area of significant need not met in other refuge provision. Within these refuges we designate a number of bedspaces for women with no recourse to public funds. We offer an advice and support service to women and girls who are experiencing VAWG, enabling them to make informed decisions and exit violent relationships. We provide a legal service supporting women with no recourse to public funds to help resolve their immigration status.
Counselling is offered for women and girls affected by VAWG. The counselling service works from an integrative stance, with the focus of providing a holistic service whereby we also work alongside other services and provide specialist domestic violence group work. The emphasis of therapeutic work with our clients is from a trauma informed model.
We also deliver an education programme for young people in secondary schools in East London aimed at preventing domestic violence and enabling young people experiencing domestic violence to access appropriate services. The prevention service includes delivering a whole school approach in schools to young people as well as group work to women and girls across North East London boroughs as well as community engagement activities and delivery. We deliver a range of awareness raising workshops for young people in the community and training on domestic violence for professionals in the voluntary and statutory sector.
PRIMARY TASK
The post is instrumental in overseeing the delivery of a comprehensive package of services and care for women in our refuges. To provide a safe environment and a service that is appropriate to the needs of young BME women particularly those from South Asian, Turkish and Middle Eastern communities and to support ex-clients following resettlement.
The post holder will have a caseload of clients and be responsible for providing advice, advocacy, casework and support to women and girls, advocating on behalf of these women and making others aware of their particular needs. The post-holder is required to demonstrate sensitivity and an awareness of the culture and needs of minoritised communities in all aspects of their duties and responsibilities.
Please see the attached the full job description
The client requests no contact from agencies or media sales.
We are looking to recruit an Assistant Registrar to join our team based in London. You will join us on a full-time, permanent basis. In return, you will receive a competitive salary of £32,780.70 per annum.
This is a Hybrid role.
The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future – using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives.
We have two public sites (London and Midlands) and a stored collection (Stafford). Our trading company and active fundraising supplement Grant in Aid which comes through the Ministry of Defence.
The Royal Air Force Museum is a Carbon Literate organisation and as such promotes Carbon Literacy.
Purpose of the Assistant Registrar role:
As our Assistant Registrar, you will contribute towards administering the legal and logistical aspects of collections management for outward and inward loans, the maintenance of the Accessions Register, and coordinating regular auditing checks
Key responsibilities of our Assistant Registrar include:
- Support in the development and maintenance of Collection policies, procedures, and standards
- Ensure that full, proper, and legal documentation of all Museum transactions concerning Collection material is implemented in accordance with Museum policy and procedure
- Assist in the administration and monitoring of the documentation, handling, and transportation of objects in support of curatorial activities
- Help provide advice and training for Museum staff and volunteers on Collections Management
- Act as courier, both virtually and in person, when assigned, for the transportation of objects nationally and internationally
- Keep abreast of changes in government legislation and museum standards relating to Collections Management, by examining current practice in other institutions, by engaging with mutual interest groups and implement improvements as necessary
- Support the wider team in aiding the successful delivery of collections related activities such as exhibitions, touring exhibitions and public events
- Ensure appropriate insurance/indemnity cover is in place for all objects on loan to and from the Museum
- Support with exhibition and touring logistics, including devising loan agreements, obtaining condition assessments and arranging packing and transport or objects
- Ensure location tracking of objects is kept up to date throughout the loan process
- Undertake loan inspections for current and potential outward loans
- Contribute towards the development and maintenance of Collection records, including the Accession Register and documentation systems
- Support in the analysis of CMS data, including research into provenance and copyright status in order to ensure accuracy, conformity with Cataloguing Rules, Collections Management policy and procedure
What we are looking for in our Assistant Registrar:
- Degree level qualification or equivalent experience in a museum or heritage environment
- Practical experience in museum documentation and collections management
- Experience in the use of Collections Management systems, including Collections Management databases, and literate in Microsoft packages
- Experience in an assistant registrar or documentation/collections officer post in a museum or heritage organisation
- Knowledge of UKRG reports and the Government Indemnity Scheme, and the processes involved in administering the scheme
- Experience in undertaking and coordinating storage audits within a heritage organisation
- Knowledge of Collections Management standards and able to demonstrate practical experience of their application in a heritage environment
- Experience handling a wide variety of object types and in moving, packin,g and transporting museum objects
- Knowledge and experience in the logistics of transporting museum objects
Closing date for applications: 27 July 2025
Interviews will take place on: 06 August 2025
If you think you have what it takes and want to be part of this exciting journey, please visit the jobs page on our website for further information. Join us in delivering our purpose and achieving our vision, ensuring that the Royal Air Force’s story continues to enrich and inspire current and future generations. We would love to hear from you.
WaterAid is exclusively partnering with Robertson Bell in their search for a Senior Finance Business Partner to join their high-performing team on a permanent basis, in this newly revamped role. WaterAid is the largest international not-for-profit organisation, focussed solely on making sustainable clean water, decent toilets and good hygiene normal for everyone, everywhere.
This role will be a key strategic advisor and responsible for high-level planning conversations to WaterAid UKs largest income generating Directorate: Communications and Fundraising. As the Senior Finance Business Partner, you will be responsible for helping shape the strategic direction of fundraising team. This is a high-profile role, enabling Water Aid UK’s senior leadership to deliver and support the delivery of WaterAid’s ambitious programmatic activity.
The organisation:
Collaboration is at the heart of everything WaterAid does. They work in alliances. Over the next decade, together they will reach hundreds of millions more people so that whole communities can live healthy lives and build better futures. Together with their supporters and partners around the world – from the smallest neighbourhood groups to the largest multinationals – they have reached close to 30 million people with clear water and 30 million with decent toilets. Good hygiene is now a part of everyday life for 27.8 million people.
To make lasting change happen on a massive scale they show decision makers how it can and should be done by influencing them to act. WaterAid link policy makers with communities and local partners and change attitudes and behaviours. They persuade governments, donors and financial institutions to invest in basic services and rally support from people and organisations around the world. They will keep working towards their mission until they are no longer needed.
The key duties of the Senior Finance Business Partner are as follows:
- Owning relationships with key senior stakeholders within the Communications and Fundraising Directorate.
- Regularly engaging on strategic long-term decision making and providing relevant financial data to key decision makers.
- Work with the directorate to build realistic and detailed financial plans.
- Own directorate specific timelines for delivering financial forecasts and budgets.
- Work with Head of Management Accounting to build a consolidated picture for WaterAid UKs performance for the Executive Director Team.
- Collaborate on the building and maintenance of automated reporting for directorate on PowerBI.
- Regularly engage with budget holders to ensure that spending and income is on track against plans.
- Ensure CRM data is complete and accurately reflected in the month end close position.
- Oversee the monthly recording of both unrestricted and restricted income streams.
The successful candidate will have:
- Completed a professional accounting qualification or be part-qualified with relevant professional experience.
- Experience of strategic partnering senior stakeholders (ideally at Executive Director level) along with senior leadership teams.
- Ability to analyse large quantities of data with a view to identifying trends and key drivers.
- Adaptability to build effective working relationships with both finance and non-finance colleagues and work in a collaborative way.
- Excellent communication skills, both oral and written.
- Experience of managing finances within a fundraising directorate (Desirable).
- Knowledge of international development issues and the sector (Desirable).
Please note that this role required a minimum of 40% of working time to spent face-to-face in their Canary Wharf offices.
The deadline for applications is on Sunday 20th July, with first stage interviews due to take place the week commencing 28th July. CVs will be under continuous review in advance of this date so submit your application today via Robertson Bell to ensure you don’t miss out!
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.





Global Safeguarding Director
Contract: Permanent, Full Time, 35 hours per week
Location: The role can be based in the Kenya (home based) or the UK (London office) subject to right-to-work eligibility in the respective countries.
In the UK a minimum of 40% of working time is spent in-person in the London office, at external meetings or travelling for WaterAid.
Salary:
- UK: £75,000-£80,000 per annum with excellent benefits
- Kenya: 12,036,917-13,750,883 KES per annum with excellent benefits
Change starts with water. Change starts with you.
Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.
About WaterAid
We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.
About the team
WaterAid’s Global Safeguarding Team works collaboratively across the organisation to develop understanding and awareness, embed good practice and ensure safeguarding is a priority in all aspects of our work.
About the role
As our Global Safeguarding Director, you will oversee all areas of safeguarding for the WaterAid federation, including the prevention of sexual exploitation, abuse and harassment, safeguarding children and safeguarding adults at risk.
In this role, you will:
- Lead the development of strategies and plans to embed safeguarding protection into the work of WaterAid and our partners.
- Work closely with Chief Executives, senior leaders and board members across the WaterAid federation to strengthen safeguarding governance.
- Oversee the continued development of WaterAid’s global network of safeguarding champions at member, country and team level.
- Champion WaterAid’s commitment to equity, inclusion and safeguarding across the federation, and equip others to do the same.
Requirements
To be successful, you will need:
- To be an inspiring leader. Able to communicate the importance of safeguarding to multiple stakeholders, with a track record of having contributed to the development of safe and trusted organisational cultures.
- Significant experience of working in or leading a safeguarding function within an international setting with extensive experience of working with, and leading on, protection, safeguarding and accountability standards, and of implementing policy and practice.
- Experience of working with a range of stakeholders in a development context and implementing safeguarding initiatives with partners and at a community level.
- Strong knowledge of UK and international legal frameworks and experience of working with regulatory bodies.
Although not essential, we’d prefer you to have:
- The ability to speak languages spoken in countries where WaterAid works, particularly French, Portuguese and Spanish.
- Experience of working in the international development sector and of living and working in one of the countries where WaterAid has programmes.
Closing date: Applications close 12:00 PM UK time on Monday 28 July 2025. First round interviews will take place on Tuesday 5 and Thursday 7 August 2025. Second round interviews will take place on Wednesday 27 August 2025.
We recognise that interviews are planned during the UK summer holiday season. Please let us know in your application of any constraints to your availability as some flexibility may be possible with these dates.
How to apply: Click Apply to complete the pre-screening questions and upload your CV and cover letter. In your covering letter please outline your motivation for the role and explain how your leadership and safeguarding skills and experiences will help WaterAid on the next steps of its safeguarding journey.
Can I use Artificial Intelligence (AI) technology in my application?
At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.
Pre‑employment screening
To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.
Benefits
UK benefits
- 36 days’ holiday (including 8 Bank Holidays)
- Option to buy an extra 5 days’ annual leave
- Employer pension contribution up to 10%
- Flexible and hybrid‑working arrangements
- Season ticket loan
- Free annual eye tests
- ‘Give as you earn’ charitable giving scheme
- Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
- Sabbaticals
- One paid volunteer day each year
Kenya benefits
As a global organisation, WaterAid is committed to creating an environment where you can thrive and be yourself at your very best. Alongside our inspiring mission and meaningful work, we offer a range of benefits tailored to each country’s context and policies. These will be shared during the process.
Our Global Commitment:
Our people promise
We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal Opportunities
We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.
Safeguarding
We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).
Together, we’ll change the world through water.
Join us and be part of the change.
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.





Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you a powerhouse in partnership-led fundraising or business development? We’re recruiting an enthusiastic leader to drive six‑figure, multi‑year deals across major donors, trusts, foundations, and corporates, with an ambitious goal to grow income from £1.6M to £4.5M by FY30, in line with our strategic roadmap.
Job Purpose
As Director of Partnerships, you will:
- Lead on partnerships fundraising, including major donors, trusts & foundations, and corporates with a focus on securing six-figure multi-year agreements to significantly grow funds raised in this area from £1.6 million to £4.5 million by FY30, in line with Operation Smile UK’s multi-year strategy.
- Foster and facilitate collaboration across different departments within OSUK.
- Ensure business as usual is achieved in line with operational plans, while also exploring and implementing innovative initiatives and campaigns to ensure the future success of partnerships' fundraising.
- Represent OSUK at a leadership level, building relationships with industry peers and peers within the Operation Smile global team to ensure best practice across all areas.
Key Responsibilities
Philanthropy Leadership
- Leads strategy, planning and operation of the major gift, trusts & foundations and corporate giving channels.
- Develops annual business plans and budgets in collaboration with the Executive Director (ED) and Executive Team.
- Strategically identifies and qualifies potential new donors to grow the prospect pipeline.
- Prepares development communications: solicitation and acknowledgement letters; case statements and proposals; stewardship reports; briefing notes; gift agreements.
- Identifies, cultivates, and solicits major gift commitments from high-net-worth individuals
- Monitors activity of the team, ensuring that benchmarks are achieved, including submission of solicitations, donor contacts and meetings, confirmations of donations, and other performance indicators as related to the team checking their portfolio.
- Provides the organisation with the interpretation of market trends and emerging issues that could impact the organisation’s partnerships fundraising stream.
- Ensures the effective collection of donor information and tracking of points of contact in accordance with best practices; provides and presents statistical analysis to senior leaders.
- Leads on data mining, prospect research, and ensuring the quality of data as it relates to the donors they work with.
- Develops and manages relationships within their own portfolio, personally conducting cultivation visits, solicitation calls and stewardship activities as required.
- Effectively manages fundraising resources and practices ethical fundraising.
HR Management
- Leads, mentors, and manages a team; regular meetings to provide direction, coaching and delegation to the partnerships team.
Financial Management
- Manages and implements approved business plans, ensuring that the annual revenue objectives and budget are met or exceeded, and oversight of the partnership’s departmental budgets.
- Provides leadership in the delivery of statistical analysis, projections, and detailed reports on partnerships fundraising goals and performance that may be used to contribute to the development of internal budgets.
Partnership Sustainability
- Develops donor relationships by researching, sourcing, cultivating, and stewarding existing and potential partners.
- Works to broaden sources of revenue, including working with corporate partners in various industries.
- Develops and implements a stewardship program aimed at cultivating deeper ties with donors and corporate partners.
- Contributes innovative ideas to the development of new strategic partnerships and alternative revenue streams.
Other
- Other duties as assigned by the ED.
- Meetings with OSI and partner countries.
- Board reports/board meetings as required.
Recruitment
We are actively interviewing for this role on a rolling basis as suitable applicants apply. If you're interested in this role, it is advisable to apply as soon as possible.
Disability Confident Committed Employer
We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.
At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.
If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).
Equality, Diversity & Inclusion
Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation.
We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process.
Could you please provide us with a cover letter (no longer than one A4 page) that addresses the following:
1. What prompted you to apply for this position?
2. What value will you bring to this role?
3. Can you share a specific example where you achieved income or revenue growth?
4. If you are coming from the private sector, please demonstrate how your skills are transferable to the charity sector.
The client requests no contact from agencies or media sales.
Who we are
Chefs in Schools is a young, ambitious charity that’s rapidly growing. Our mission is to improve kids' health, through improving school food & food education. Working in areas of high deprivation, we support and train schools and their kitchen teams to serve the best, freshest and tastiest food possible, alongside meaningful food education. We share our learning and resources freely, aiming to inspire and enable others to follow our lead.
We’re backed by some of the biggest names in food and have ambitious targets to ensure every child has access to incredible school food and food education, setting them up for life with the skills and knowledge to feed themselves well.
About you and the role
This is a pivotal role, at a pivotal moment for us. We are entering a critical growth phase, which includes rapidly expanding our own operations and managing significant external partnership. As Head of Finance & Systems, you will be accountable for ensuring we have the right systems and structures in place to grow at pace without detriment to good governance.
The purpose of this role is to lead on our finance strategy, and ensure all of our systems, reporting and processes are helping to drive forward the charity and deliver on our objectives at scale. You will work closely with the Chief Executive and Directors to ensure that financial planning is effective and supported by accurate data analysis. You will report directly to Trustees as required and ensure that the highest standards of transparency and probity are maintained.
You will be joining the team during a period of growth in the size and complexity of our delivery. We currently have 24 employees and anticipate growing significantly in the next twelve months. You will have a crucial role in shaping our systems and processes to ensure we can scale effectively, both our existing programmes and a new membership-based programme that is in development. We’re looking for an experienced finance professional with an interest in effectively using technology and systems to drive efficiency, without compromising on accuracy or compliance.
You will oversee all financial administration, ensuring this is carried out proficiently and in line with all legal and regulatory requirements, including ultimate responsibility for ensuring that all statutory filings are made accurately and on time. Your role will also encompass ensuring that we operate within legal & regulatory frameworks and stay up to date with changes in relevant legislation.
The responsibilities, skills and experience listed below are intended to give you an idea of what we need for this role. If you don’t meet every requirement, but feel as though you would be able to work with us to deliver the majority of them, we would urge you to apply anyway. We are dedicated to building a diverse and inclusive workplace, and for us the most important ‘experience’ is passion for our mission. You may be just the right candidate for this, or other roles.
We want to get to know you at the interview and understand we can do this best if you’re at ease. We’re an inclusive employer and work hard to create a welcoming working environment for everyone, including appointing a neurodiversity champion to help us identify how we can make our work environment work for everyone. If you need adjustments to the interview process please let us know.
As we work with children & young people, an offer of employment will be subject to satisfactory references and DBS clearance, in line with our safeguarding policy.
Key responsibilities:
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Developing a comprehensive financial strategy that supports the delivery of the charity’s objectives and activities
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Developing our systems strategy, including reviewing suitability of our current systems (Quickbooks for accountancy, Beacon CRM, PLEO for expenses management, Survey Monkey for data collection etc. ) and ensuring optimal use of systems, maximising automation, and using AI where appropriate.
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Constantly seeking to develop and improve the organisation’s financial systems, policies and procedures to promote dynamic, best practice and up-to-date application of tools, systems and approaches
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Leading and developing the Finance and Office Manager and ensuring effective support from the external book-keeping team.
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Lead on creation of the annual budget, working closely with Directors.
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Advising the Chief Executive, team and Trustees, ensuring that benefits and risks of decisions are fully considered and fit with the overall financial strategy
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Oversee sound financial administration, management and governance across the organisation, ensuring robust financial controls in place and operating effectively.
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Provide leadership and guidance to all things finance related, providing mentoring and support to the team, and coaching on financial awareness.
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Accountability for monitoring that the organisation’s services are, and will, run to budget, supporting budget holders and reporting promptly on risks
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Have ultimate oversight of the external audit and production of the statutory accounts, supported in delivery of this by the Finance & Office Manager
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Oversee production of management accounts and bespoke financial reports, including accurate forecasting, incisive analysis and accessible narrative commentary, ensuring decision-makers have the information they need.
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Forecasting cash flow and managing the treasury position.
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Support the Partnerships & Impact team and Programme Managers with financial inputs to funding proposals and ensure restricted funds are used in compliance with grant conditions.
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Oversight of finance, governance and basic HR administration, supporting the Finance and Office Manager with high profile or complex queries, seeking specialist advice on financial or compliance matters as required
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Ensuring GDPR compliance across the organisation
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Leading an effective risk management process.
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Ensuring the organisation’s compliance with charity law, in accordance with the Charity Commission in England & Wales and all financial reporting requirements.
Skills & experience:
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You have interest and belief in our mission, to improve kids’ health through improving food and food education in schools
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You have full or partial qualification through an accredited accountancy body
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You have experience in a senior finance role (e.g., Director, Head of) in any sector, and some experience within a finance function in the 3rd sector (in particular familiarity with Charities SORP and experience of administering restricted funds).
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You have experience of audit
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You enjoy a mix of leadership and rolling up sleeves to get hands on
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You take a pragmatic and dynamic approach to robust financial management
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You can turn complex and dry data, into clear and engaging narrative
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You have project managed the implementation of new systems (accountancy / CRM / data) and have a good awareness of new technologies
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You are organised, methodical, strong on detail, and able to map out deadlines and plan ahead
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You are skilled in leading a team and building rapport with people, and strike a balance between being supportive and challenging
Benefits
You would be joining a friendly, supportive team who works hard but believe in a healthy work/life balance. We were voted one of CODE Hospitality’s happiest places to work in 2024. We seek a diverse range of perspectives, skills, experience and knowledge. Joining a small, collaborative team means you’ll be able to contribute to and draw on various projects and strategic insights.
We offer 33 days of holiday per year including bank holidays, 3 additional office closure days over the Christmas period as well as wellbeing days over the summer school holidays. We also have a Cycle to Work scheme, hybrid working, enhanced parental leave, and free access to the CODE app for discounted restaurants & hospitality venues. We are committed to developing our team and will support you with relevant training opportunities including £250 towards elective training and development of your choice.
We also offer Bupa Dental Insurance, Income Protection Insurance, as well as access to the Aviva Smart Health Platform which offers health benefits including free rapid access online GP appointments, free counselling and wellbeing support.
Application process
In line with our commitment to ensuring a fair and unbiased recruitment process, we invite candidates to answer a series of questions related to their day-to-day job. Please follow this link to answer the questions and submit your application along with your CV.
We recommend that you develop your answers offline and copy them in when you’re ready to ensure you don’t lose your work if interrupted.
Your answers will go through our sifting process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers. A long list of candidates will then additionally have their CVs reviewed. Shortlisted candidates will be invited to a 30 mins online interview. Successful candidates will be invited to attend a second, in-person interview at our office in Brixton, London.
Expected duration of this application process: 7 weeks
First interviews will be held on Thurs 14th Aug.
Second interviews will be held on Weds 20th Aug.
We’re on a mission to transform kids’ health through food – plate by plate, class by class, school by school.





The client requests no contact from agencies or media sales.
Purpose of the Job
UK Youth is seeking an exceptional Project and Events Manager to drive the logistical planning, launch and delivery of the Joined Up Institute. Building on the success of the Joined Up Summit, the Joined Up Institute will be a groundbreaking year-round learning opportunity for practitioners across the youth, education, employment, health, social care, youth justice, business, government, and civil society sectors united by a common mission: to transform opportunities and outcomes for young people through cross-sector collaboration and evidence-based solutions.
Reporting to the Network Development Consultant, you will be responsible for providing the technical and operational expertise to ensure the successful delivery of key convening events that form part of the Joined Up Institute learning journey. You will work closely with the Director of Network Delivery and a cross functional project team to coordinate all aspects of project planning, implementation, monitoring, and evaluation of the events and providing wider project management support as needed. The role requires a highly organised, detail-oriented, and proactive individual with strong project management skills and experience delivering complex, innovative large-scale events.
Key Responsibilities
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Project Management, Planning and Co-ordination
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Stakeholder Management and Communication
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Event Management and Logistics
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Budget and Resource Management
Experience we're after
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Proven experience in project management, with a track record of delivering complex, large-scale projects
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Proven experience in successfully planning, delivering and managing large, complex or an ongoing series of events (e.g. a professional development programme)
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Experience of working with young people/ youth sector and understand the challenges they face
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Experience of connecting cross sector networks and understand the challenges and opportunities in this space
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Experience of using digital platforms (CRM/stakeholder management systems) to engage networks and communities
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Monitoring and evaluation experience and an understanding of the importance of data in decision making
Who we are
UK Youth is a leading charity that exists to ensure all young people are equipped to thrive and empowered to contribute at every stage of their lives. We work with others to ensure that the youth sector is strengthened, supported, and that provision is youth-led, evidence-informed and delivers high-quality outcomes.
UK Youth plays a unique role in addressing; the lack of investment in the youth sector, the lack of cross sector understanding in how youth work makes a difference and the limited opportunities to embed effective solutions. These factors lead to mass inequality of access to youth services for young people. To find more about us and how we make an impact, please visit UK Youth Website.
Why work at UK Youth?
We are a value-based, passionate and committed organisation offering a friendly working environment with lots of opportunities for professional development and socialising (even for those working remotely!) from lunch and learn sessions, staff quizzes to virtual coffee meet ups.
UK Youth prides itself on being an Equal Opportunity employer and we would particularly welcome applications for this role from those who identify under one of the protected characteristics under the Equality Act 2010.
We value the differences that a diverse workforce brings and are committed to inclusivity, and to employing and supporting a diverse workforce. Our selection procedures ensure that people are treated on the basis of their relevant merits, experience, skills and abilities and that no individual receives more or less favourable treatment.
We welcome applications from groups currently under-represented in our organisation including BIPOC, LGBTQ+ and persons with disabilities. We are also currently underrepresented by men, and so are seeking applications from different backgrounds, cultures, age, experience and identity to bring a wide range of experience, ideas, views and insights to UK Youth.
What we can offer you
We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and vibrant organisational culture:
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Flexible/Agile Working
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27 days annual leave plus bank holidays (pro rata for part time employees)
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Funded training provided in; Safeguarding, GDPR, Information and Cyber Security & Equality & Diversity
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Other training available in support of your personal and professional development
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Pension scheme (currently UK Youth match employee contributions up to 5%)
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Membership of our life insurance scheme which would pay-out up to 4 times your salary
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Employee Assistance Programme to support employees both professionally and personally
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20% discount off bookings at Avon Tyrrell, our New Forest Outdoor Centre, including camping, lodges and outdoor activities.
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IT equipment provided for the duration of contract
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CycleScheme and TechScheme
How to apply
If you would like to be considered for this fantastic opportunity, please complete an application via our completely anonymised recruitment system provided by Applied which looks to create a fair and unbiased application process for all. Scroll to the top of the page and start your application.
- Closing date for applications will be 28th July 2025 at 9am
- Interviews are scheduled to take place w/c 4th August 2025
As this role involves working in a regulated environment with young people, any offer will be conditional to satisfactory background checks, which include criminal record check and employment reference.
UK Youth is a leading charity with a vision that all young people are equipped to thrive and empowered to contribute at every stage of their lives.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As Director of Finance you will lead on all financial aspects of the transtion as the Movement for Reform Judaism and Liberal Judaism merge to form a single unified organsation, Progressive Judaism. This post will provide crucuial oversight during this period of change, laying foundations for strong financial governance and operational excellence in the new entity.
Working closely with CEOs, senior staff and trustees across both organisations, you will oversee the creation and implementation of robust financial systems, controls and reporting lines whilst ensuring compliance with statutory requirements. Managing and supporting a finance team, you will ensure continuity of outsourced finance services to existing partner organisaitons during the transition as well as ensure continuity of high-quality financial services across both MRJ and LJ.
As a qualified accountant you will have strong exerpeince in charity finance, including SORP and audit preparation. A proactive, solutions-focused mindset, with the ability to manage competing priorities is essential. With proven experience in mangaging organisational change or mergers, you will be an excellent people leader with oustanding communicaiton skills.
So why join us? You will be part of a progressive, values-driven movement at a historic moment of transformation! You will work with passionate colleagues and board members, helping to build infrastructure that supports vibrant, inclusive Jewish communities across the UK.
Location (UK): Office Hybrid* - London/Chesterfield (potential office relocation to central Sheffield in 2026)
Hours: Full time, 35 hours per week
Travel: Occasional travel to Versus Arthritis offices (London, Chesterfield, Cardiff, Belfast, Glasgow)
Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.
We’re seeking a Media and PR Assistant to join our busy press office working to grow the charity’s profile and media reach. This role would suit a team player with a proactive attitude who has a keen interest in, and knowledge of, the media. Strong communication skills – both written and verbal - are a must.
About the role
As the Assistant PR and Media Officer, you will work across the media and PR team to support the delivery of impactful media coverage that will build understanding of the issues affecting people with arthritis, increase awareness of Versus Arthritis and drive change.
This will include acting as a point of contact for journalists seeking information and working with colleagues across the charity to provide timely and accurate comment, requiring occasional out of hours work. As well as responding to reactive media enquiries, you will have the opportunity to help deliver proactive media work and write press releases.
Central to increasing awareness and understanding of arthritis is through sharing the experiences of people with lived experience. Alongside the Stories Officer, you will support people to share their stories with media and help manage these important relationships.
A key part of the role is to provide administrative support and to lead on media monitoring and evaluation, ensuring this supports team performance and learning. We’re a friendly and supportive team, keen to help you progress and thrive.
About you
If your knowledge, skills and experience include the following then we’d love to hear from you:
- Experience writing in different styles and producing content for different audiences.
- Excellent written and verbal communication skills.
- Confident working with internal and external stakeholders at different levels.
- A proactive, ‘can do’ attitude and desire to learn and develop.
- The ability to work on different priorities and manage time effectively to meet deadlines.
- An interest in improving the lives of people with arthritis and the willingness to gain knowledge of arthritis and musculoskeletal conditions.
*As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.
Benefits
Your excellent benefits include:
- Flexible hours, environments and working practices to promote a healthy work/life balance.
- Health and wellbeing support – including the Employee Assistance Programme (free confidential 24/7 support with mental health, legal and financial queries).
- Simplyhealth cash plan.
- Supportive and inclusive culture, with a wide range of employee networks and support groups available to join.
- Learning and personal development opportunities.
- Competitive annual leave, with the option to buy/sell up to five days per year.
- Generous pension plan, with employer contribution of up to 10%.
- Life Assurance plan (4 x salary).
Application deadline and shortlisting
- We advise candidates to apply early as we reserve the right to close applications ahead of the advertised date.
- Only shortlisted candidates will be contacted.
We do not wish to receive contact from agencies or media sales.
Please note that we do not use Artificial Intelligence (AI) during our recruitment and selection processes, and we would respectfully ask that you also refrain from using AI during the selection process. Whilst we do recognise that AI may be a beneficial tool for some when aiding research and preparation for an application or interview, we want to maintain a fair, inclusive and positive recruitment experience at Versus Arthritis where candidates can feel supported to demonstrate their experience, knowledge, and skills without the use of AI generated answers.
Interview
Interview dates are to be confirmed.
As a Disability Confident Employer, we guarantee you will be offered an interview if you disclose a disability and demonstrate sufficient evidence within your application that you meet the essential criteria for this role. We will also make any reasonable adjustments you may require for your interview.
The client requests no contact from agencies or media sales.
Location: London Office/Hybrid
Contract: 1-year fixed term contract.
Hours: Full time
Salary: £59,784 to £66,427
About us:
Concern Worldwide is a non-governmental, international humanitarian organization dedicated to the reduction of suffering and working toward the ultimate elimination of extreme poverty in the world’s poorest countries. Our mission is to transform the lives of people living in extreme poverty. We work with 27 million people each year, in some of the hardest-to-reach and most fragile places. Places prone to conflict, natural disasters, climate change, and extreme hunger.
About the role:
The Head of Public Fundraising (Interim) will work across the organisation, including with colleagues in our Innovation Team and wider Fundraising, Communications, Advocacy and Fundraising teams based in Belfast and London, a total of 13 team members. You will lead a passionate and committed team across Concern UK’s portfolio of individual giving, legacy giving and community & challenges and events.
There are big opportunities to grow our legacy giving, as well as opportunities to diversify income from our community and events programme. In addition, there’s brilliant work taking place building out our customer journeys and stewardship with a new CRM which was on-boarded in 2023 which will propel audience led journeys and stewardship.
You will come with an appetite for developing and embedding our new strategy which is due to go live in October 2025. This is the perfect opportunity for someone already operating at Head of level, looking for an opportunity in International Development, or someone looking for the next step in their career to a Head of Public Fundraising.
In this role, you will lead the implementation of [Concern Worldwide UK’s fundraising and supporter engagement strategy across all mass market UK audiences, including the planning and delivery of Concern’s donor recruitment, donor engagement, community and events activities and legacy giving programmes, to deliver high quality donor experience and sustained income growth. Responsible for ensuring that all Concern UK’s fundraising activities and communications comply with legal and regulatory requirements, ensuring the protection of the organisation’s reputation. Currently responsible for an income target of £5.5M and a direct expenditure budget of £2.4M (Financial year 2025)].
About You:
Essential Experience
• Broad experience of a range of donor recruitment techniques, including face-to-face, direct mail and digital fundraising techniques and strategies.
• Strong experience and understanding of donor engagement strategies and techniques.
• Significant experience of community and public events fundraising.
• Proven track record of growing fundraising income.
• Experience in line managing multiple direct reports and leading a team.
• Experience in developing strategy, operational plans and complex budgets.
• Comfortable in using data analytics, lifetime value and return on investment analysis to inform strategy development
• Experience of appointing, managing and reviewing external suppliers and negotiating contracts for up to 6 figure sums.
Essential Knowledge and Experience
• In depth knowledge of UK public fundraising techniques, including donor recruitment, events, community, supporter welcome and development strategies.
• Creative approach to strategy development and implementation.
• Driven to achieve continual improvement, highly proactive, ability to work on own initiative and as part of a team.
• Strong leadership, communication, influencing and negotiation skills.
• Good teamwork and strong relationship management skills.
• Proven organisation skills, ability to work to tight deadlines in a dynamic environment, with often changing priorities.
• Excellent analytical skills and experience of using a fundraising database for direct marketing.
• Highly numerate and detail-focussed.
• Excellent knowledge of the legal and regulatory environment (Fundraising Regulator code of practice, Data Protection, Gift Aid).
• Excellent understanding of the Fundraising Regulator Code of Practice and relevant data protection regulation linked to direct marketing and fundraising.
Equality, Diversity, and Inclusion:
Concern Worldwide encourages all qualified candidates, irrespective of gender, ethnicity and origin, disability, political beliefs, religious beliefs, sexual orientation, or socio-economic status to apply to become a part of the organization. Concern is against all forms of discrimination and unequal power relations and is committed to promoting equality.
Benefits
• 25 days’ annual leave, pro-rated for part-time employees.
• Office closure between Christmas Day and New Year’s Day
• Flexible hours and hybrid working
• Annual leave purchase scheme
• Enhanced parental leave pay
• Stakeholder pension
• Season ticket loan
• Cycle scheme
• Life assurance
• Access to Employee Assistance Programme (EAP)
To apply
Please upload your CV and cover letter by 25th July 2025.
All candidates who are short-listed for an interview will be notified via email. Please be aware we may offer positions before the closing date.
Candidates must be legally entitled to work in the UK at the time of application.
Concern reserves the right to close this role before the deadline.
You may also have experience in the following: Fundraising Manager, Senior Fundraising Manager, Fundraising Engagement Manager, Senior Fundraising Engagement Manager, Fundraising Engagement, Community Engagement, Senior Fundraising Officer, Fundraising, Fundraiser, Senior Fundraiser, Business Development, Business Development Manager, Account Manager, Account Management, Supporter Engagement, Relationship Management, Customer Relationship Manager, Client Relationship Manager, Charity, Charities, NFP, Not for Profit, Third Sector etc.
REF-222 698
Job Title: Team Lead - Member and Supporter Experience
Team: Member and Supporter Experience
Location: Hybrid (split between home-working and London)
Interview Date: 5 August
*This role sits within a pay grade with a pay range of £32,395 to £48,593. The salary on appointment will be set at the lower end of the pay range, to a maximum of £40,494 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.
It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.
We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Context and purpose of role
At the heart of the Ramblers lies our community of over 100,000 members and supporters, enabling us to fulfil our charitable mission across the length and breadth of Great Britain.
This role is pivotal in ensuring the delivery of excellent supporter service, coaching and empowering the Member and Supporter Experience Officers to meet the needs of our supporters. You will play a key role in fostering a positive experience for supporters, managing relationships with third-party suppliers, and driving continuous improvements across processes and systems. As a key point of contact for internal teams, you will traffic-control workloads, ensure smooth project delivery, and act as a champion for supporters across the organisation.
We are looking for someone with experience in working in high in-bound volume (calls/emails) supporter or customer service environments. The candidate must have experience in handling multiple enquiries across different channels and ideally in coaching, mentoring or supervising others.
Key Responsibilities:
Team Leadership and Coaching
- Manage the Member and Supporter Experience Officers, providing the skills and knowledge to deliver excellent supporter service through tailored training and coaching.
- Lead regular check-ins and team huddles to review progress, share updates, and address any challenges or blockers.
- Support the monitoring of quality and productivity using satisfaction ratings, and performance measures. Take remedying actions, such as further training or support.
- Co-ordinate key business project delivery within the team, liaising with other teams, coaching the team, and supporting delivery.
Supplier and Project Management
- Manage relationships with key suppliers, including our payment processor, and fulfilment centre. Be responsible for briefing them on new projects and setting up procedures.
- Monitor supplier SLAs and performance measures, ensuring consistently high standards. Manage projects with third-party suppliers to time and budget.
- Proactively identify new solutions or efficiencies to improve working practices.
Operational Oversight
- Act as the first point of contact for incoming requests from other teams and campaign briefings, managing the team’s workload and rota.
- Oversee the scheduling and management of team rotas, ensuring adequate coverage for incoming enquiries, including peak periods and project delivery deadlines.
- Lead the induction and onboarding of new team members, ensuring they are equipped with the knowledge and tools to excel in their roles.
- Provide KPIs on request from the Head of Member and Supporter Experience. Deliver KPI, SLA and insight reporting that drives better decision-making.
High standard supporter care
- Support the team daily in answering incoming enquiries as part of the role.
- Develop and maintain a framework for monitoring the quality of supporter interactions across all touch points and teams through call monitoring, complaints and compliments reporting, surveys, mystery shopping, satisfaction feedback and other performance measures. Where needed, work with relevant managers in other teams to develop solutions.
- Regularly review the quality of interactions handled by team members (e.g., through spot-checking emails, calls, and case resolutions), offering constructive feedback and suggestions for improvement.
Cross-Team Collaboration and Advocacy
- Work closely with teams across the organisation to build and maintain knowledge bases that can be used by all teams to respond to queries and concerns, and to support teams in ensuring compliance with legal and regulatory requirements.
- Act as an ambassador for members and supporters across the organisation, sharing insights with colleagues.
- Maintain strong relationships across the Ramblers, including Ramblers Cymru and Scotland, ensuring the team delivers a high standard of service aligned with organisational priorities.
- Attend project planning meetings to ensure high-quality supporter care and brief the team on new projects.
- Play an active role in key business projects championing the supporter voice.
Continuous Improvement
- Demonstrate a proactive approach to improving processes, reducing response times and enhancing supporter satisfaction.
- Recommend process improvements for key systems, such as the inbound enquiry system and CRM, in consultation with stakeholders.
Volunteer and Digital Engagement
- Manage office volunteers, ensuring they feel valued and supported to carry out their tasks effectively.
- Input into the development of new digital products (e.g., website and mobile) to enhance membership value and support volunteer-led recruitment and retention efforts.
Other
- Undertake such other duties as may be reasonably required of the post.
The Person
Knowledge, Skills and Experience
Essential:
• Experience in working in a high in-bound volume (emails/call) customer or supporter experience environment
• Strong interpersonal and supervisory skills, with the ability to provide clear guidance, constructive feedback, and coaching to team members.
• A high standard of organisational skills with the ability to effectively prioritise and manage own workload.
• Excellent interpersonal and communication skills, including the ability to write to a high standard.
• Strong numerical skills and the ability to use and interpret data.
• Ability to adapt style, tone and content to a relevant audience.
• Experience delivering excellent supporter or customer care
• A team player, able to develop collaborative, strong and effective working relationships.
• Innovative and solutions-focussed with the ability to build knowledge and learn new skills.
• Experience in working with CRMs (e.g. Salesforce), customer care ticket systems (e.g. Zendesk or Service-cloud) and telephone management systems (e.g. CloudCall).
Desirable:
• Interest in walking and/or being an advocate for the outdoors and natural environment.
• Experience in managing knowledge, learning and/or training in a supporter or customer facing environment
• Experience working within or alongside fundraising or membership teams.
• Experience in providing insight and reporting in a supporter or customer facing environment.
• Experience in working with volunteers, with an understanding of volunteer motivations and needs
• Knowledge of relevant regulatory and legal requirements that impact charities.
• Experience working with third party suppliers.
Personal Attributes
- A team player, develop collaborative, strong and effective working relationships.
- Empathetic and patient, with a genuine desire to help members and supporters.
- Positive and professional attitude.
- Proactive and self-motivated with the ability to work independently.
- Adaptable and flexible in a fast-paced environment.
- Strong sense of responsibility and accountability.
- Committed to the principles of inclusion and enabling everyone to feel welcome in the outdoors.
Values and Behaviours
Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.
Inclusive
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Inspiring
We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.
Empowering
We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.
Responsible
We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.
JOB DESCRIPTION
Job Title: Internal Auditor
Location: London or Nairobi (with a right to work)
Reporting to: Chief Executive Officer (CEO) functional line to the Director of Finance and Operations
Grade and salary Grade F (in line with national salary scale) UK - £43,800 per annum , Kenya - Ksh 5,010,684 per annum
Type of position: National (as above)
Contract terms and hours: Open ended (depending on funding). Full time, 37.5 hours per week
Background:
Saferworld is an independent international organisation working to prevent violent conflict and build safer lives. We work with people affected by conflict to improve their safety and sense of security, and conduct wider research and analysis. We use this evidence and learning to improve local, national and international policies and practices that can help build lasting peace. Our priority is people – we believe in a world where everyone can lead peaceful, fulfilling lives, free from fear and insecurity. We are a not-for-profit organisation operational in nine countries across Africa, Asia and the Middle East. Saferworld is committed to providing a safe and trusted environment that safeguards our staff, partners and communities. Our organisational integrity is derived from the values and principles that underpin and guide our work.
Saferworld’s staff are at the heart of our work and their skills and expertise ensure we continue to function a leading conflict prevention and peacebuilding organisation. As we evolve and grow, we want to ensure our programmes, research and capacity interventions retain their quality, stay rooted in the voices of people living in conflict, and ensure our staff are motivated and challenged in their work.
The success of our organisation’s mission depends on people. Capitalising on what is unique about individuals and drawing on their different perspectives and experiences will add value to the way we work. Saferworld is committed to the principles of equality of opportunity for all and seeks to promote a positive approach to equality and diversity and within the scope of the relevant legislation, to having a workforce and working environment that is free of discrimination, prejudice, stereotyping, harassment, victimisation and undignified behaviour. We oppose all forms of unlawful or unfair discrimination.
The Internal Auditor role will undertake internal audit assignments, develop country-specific internal audit processes or thematic internal audits and work with our London and global teams to support external audit processes in countries of operation, oversee the global audit register, and with teams across the organisation advance effective financial management performance across the organisation
Job purpose:
Reporting to the CEO and working closely with the Director of Finance and Operations, the post holder will undertake internal audit assignments and compliance reviews aimed at improving Saferworld’s internal systems and processes. The post-holder will also support the development of financial controls and build the capacity of finance and operational teams to implement them effectively.
The role requires a high level of initiative; proven skills and experience in project management; experience working collaboratively with others to achieve our vision; and strong communication and problem-solving skills.
The post-holder will have a successful track record in designing and leading internal audit processes and strengthening control systems, preferable at a complex organisation with multiple country offices/business units. Additional experience working with offices/partners in/on conflict affected contexts is highly desirable.
Roles and responsibilities:
Plan and carry out internal audits
- Draw up a yearly Internal Audit Plan based on key risks and an assessment of audit needs and agree it with the CEO in consultation with the Director of Finance and Operations and Director of Policy and Programmes.
- Carry out internal audit assignments across departments, projects, and programmes to assess compliance with financial policies, donor agreements, and statutory regulations, including negotiating terms of reference with relevant system/area owners, preparing reports, presenting the findings to the Senior Leadership, and following up on recommendations.
- Review financial transactions and accounting records, including data from SUN, to ensure accuracy and integrity.
- Support necessary pre-audit preparation work related to external audits (both statutory and project audit) and assist the teams in ensuring smooth audit.
- Maintain the organisation’s register of grant and project audits, ensuring that audit findings recommendations are clearly documented and shared.
- Monitor the implementation of these recommendations and follow up on corrective actions to ensure timely and effective solution.
- Carry out special investigations, as required by the Saferworld CEO or Senior Operational Team (SOT).
Strengthening organisational systems and risk controls
- Produce an annual review of the overall effectiveness of Saferworld’s systems of internal control and make recommendations and arrangements for identification and management of risks and produce an annual plan to address these areas.
- Report quarterly to the Senior Operational Team (SOT) on the annual review and plan.
- Attend the governance/Board of Trustees Finance and Audit Committee four times a year and produce a report for the meetings, including feeding back on learnings from internal audits carried out.
- The post-holder must maintain independence and objectivity in carrying out audits and investigations. They have direct access to the Board/Audit Committee when necessary.
- Produce quarterly report for the Board meetings.
- Promote a culture of accountability, transparency and continuous improvement across the organisation.
Key working relationships
- Director of Finance and Operations
- Director of Programmes & Policy
- Head of People
- Regional Directors
- Head of Governance and Operations
- Finance Business Partners
- Country Directors/Managers
- Country Finance Managers
Scope and accountability
Decision making and limits of authority
- Methods of investigation within assigned internal audits, reviews, findings and recommendations to CEO & Director of Finance and Operations
- Key that the Internal Auditor is seen to be able to provide independent advice, guidance and analysis.
Financial resources
- Financial responsibilities primarily about auditing financial management practices and processes
Other resources
- Audit investigations data and reports, internal audit plan, guidance and tools for supporting effective risk assessment and risk management – works globally
- Contribute to the implementation and effective use of financial systems (works globally)
People management
- Capacity building country finance managers in relation to financial systems and processes.
- Capacity building staff and partners in relation to risk assessment and management
Legal, regulatory and compliance responsibility
- Key internal role in ensuring compliance with financial policies and procedures (internal) and financial regulations (external), and in identification on risks/noncompliance issues for addressing
Person specification
Knowledge
- Excellent understanding of internal audit principles and methods and risk identification and management
- Auditing or accounting professional qualification (e.g. ACCA, CPA, CA, CIMA or Certified Internal Auditor with active membership status) and sound knowledge of accounting procedures, principles and systems
- Good understanding of and experience using SUN system will be an advantage
Experience
- Extensive experience in the internal audit function in a large/medium-sized NGO or similar complex organisation
- Experience of undertaking a variety of audit related, research/ evaluation and project management work
- Familiarity with donor-funded project audits (FCDO, EU) and related compliance requirements
- Experience in working with programme teams (particularly in different country settings), sharing learning from audits, and supporting implementation of recommendations
- Experience in training or mentoring staff on compliance, internal controls, and financial procedures.
Skills
- Strong analytical and quantitative skills
- Skills to build effective, trusting relationships at all levels of the organisation, and ability to influence senior managers and other stakeholders regarding the importance of effective controls
- Excellent project management skills with experience in planning, organising and delivering audit assignments Excellent facilitation, negotiation, verbal and written communication skills with the ability to write reports and present complex/sensitive information in an understandable way to a range of audiences
- Solution-oriented, pro-active, flexible, a team-player, and responsive
- Strong interpersonal and team-working skills
- Good IT skills, including in MS word and excel
Other
- A willingness to promote the work of Saferworld and work collaboratively with others
- Ability to work in a non-partisan manner, sensitive to differences of ethnicity, religion and gender
- A commitment to learn and be open to new ideas and approaches
- Demonstrated commitment to principles of transparency, accountability, and honesty
- Commitment to and compliance with Saferworld’s safeguarding principles
- Knowledge of applicable laws, donor regulations and statutory reporting requirements in countries where Saferworld operates
Other requirements
Travel will be required for purposes of capacity building, internal audits and investigations, within country offices
Application process
To apply: Apply through our vacancy portal on our Saferworld Jobs website
Upload your CV and a covering letter addressing the person specification and why you feel your experience matches the requirements of the role.
Closing date for applications: 23rd July 2025
The client requests no contact from agencies or media sales.