Legal research jobs

Senior Philanthropy Manager

The Christie Charity is a vibrant, fast moving, energetic organisation with a passionate team and a fantastic reputation. We are looking for an experienced, dynamic senior philanthropy manager to join our philanthropy team. We require someone who has demonstrable experience in philanthropy fundraising or has strong transferable skills. It is desirable that you have experience in managing people as this role manages a philanthropy fundraiser.

As a Senior Philanthropy Manager, you will play a key role in maximising charitable income for The Christie Charity, through high-net-worth individuals by building with authentic, sustainable relationships.

This exciting new role is perfect for a candidate who wants to deliver an immediate impact in their work and is enthusiastic about bringing people long with them, through a combination of:

• On-the-day supervision to our paid and voluntary staff across various workstreams.
• Conducting case review of debt issues (supported by our Quality of Advice and Case Review team) to ensure a gold standard in the quality of our advice.
• Playing a leadership role in nurturing partnerships, such as with council officers and specialist debt charities, to support our debt advice work and create pathways for client solutions.
• Shaping our directory of services for debt advice by supporting our leadership team to identify key areas of debt advice, desired client outcomes, and the steps required to resolve those client issues.
• Design and deliver training on debt issues to both paid and voluntary staff, as well as to community stakeholders.
• Supervise and monitor volunteers carrying out a small amount of casework where the client’s issue is of sufficient complexity to warrant engaging your expertise.
• Guaranteeing compliance with Financial Conduct Authority rules and regulations.
• Leading on research and campaign issues relating to debt and identifying where we can make a difference locally through our advocacy and case studies.

About the role
As Head of Communications and Marketing you will lead the communications team to deliver a high-impact strategy to promote the work of the Foundation. You will manage the continuous evolution of the Foundation’s profile and brand, coordinating and delivering compelling content for a range of audiences across all channels. You’ll work closely with senior leadership to align the Foundation’s goals to the work of the team to support the delivery of our mission to empower women to start, grow and sustain successful businesses. For full information on this role, please download the job pack.

What the Foundation can offer you
A fantastic package of 28 days of annual leave (which includes three that must be taken during the festive break).
An organisation that values you. As a smaller organisation, we value everyone’s individual perspective and voice and all team members are able to contribute to our strategic planning.
Professional development, with career growth built into each staff member’s annual plan and a wide range of skills-building and learning opportunities provided. Each staff member has an annual £1,000 training budget.
A positive, supportive and collaborative culture and leadership style. We encourage teamwork and open and honest communication, while maintaining a friendly and relaxed atmosphere where everyone can thrive.
A focus on personal wellbeing and happiness, with regular team-building activities and line manager meetings that as well as your personal wellbeing.

About the Foundation 
The Cherie Blair Foundation for Women exists to create a future where women everywhere enjoy equal economic opportunities so they can thrive. Together with partners around the world, we work with women in low and middle income countries so they can start, sustain and grow successful enterprises. We collaborate to create fairer business environments so women are not constrained by gendered barriers and can reach their potential on their terms.

Since 2008, our training and mentoring services have supported 300,000 women to build successful micro, small and medium enterprises in over 100 countries. By blending insights from research, strong partnerships and pioneering technology we open doors for women entrepreneurs to skills, confidence, networks, finance and markets. We press for change to stop millions of women being held back from having the choice and opportunity to thrive.

The Vacancy

Islamic Relief Worldwide (IRW) is a faith-based humanitarian relief and development organisation working to save and transform the lives of some of the world’s most vulnerable people.  Established in 1984, with an active presence in over 45 countries, we strive to make the world a better and fairer place for those affected by poverty, conflict and natural disasters. 

IRW’s Office of the General Counsel Division is recruiting for the position of ‘Policy Coordinator’ to join its dynamic team. The organisation is currently operating a hybrid working model.

Job purpose:

With increasing accountability to our regulators, partners, institutional and community donors, it is essential that we have robust and effective policies and processes in place that are regularly reviewed and demonstrate the learning and growth of the organisation and holding ourselves to account both internally and externally. Our policies and internal protocols must reflect good practice within the INGO sector, adapt to advances in technology and frequent changes to legislation and regulatory requirements. Our commitment to developing our internal policies, protocols and processes illustrates how our organisation proactively manages and oversees the potential risks and requirements we must address on a daily basis in a structured way.  Our aim is to foster an environment of consistency in our working practices that increases confidence in the way we manage our operations and workforce.

This post will provide leadership for the highest possible quality and consistency of Operational Policy and Guideline Documents meeting rigorous international sector-relevant and ethical standards to help achieve our vision, mission, global strategy and year-to-year objectives.

The role will support the Policy and Compliance Manager by co-ordinating and leading in the development and improvement of our current internal processes to ensure the timely review, development and approval of our policy documents and providing appropriate technical and operational support to internal stakeholders and wider IR family.

The role will provide technical and administrative support to the Policy Review Committee and help maintain internal record keeping and associated resources.

The successful candidate must have:

• A degree or equivalent in English or relevant area
• Experience of writing and communicating effectively to internal and external stakeholders.
• Experience of producing written materials for internal and external audience
• Experience and working knowledge within a humanitarian/INGO setting
• Experience in report writing and presentation of data/information
• Experience of working with senior managers and executive to agree effective outcomes
• Research skills
• Experience in monitoring and evaluating the effectiveness of policy compliance and implementation
• Ability to work autonomously and use initiative
• Experience of identifying and mitigating risks to the organisation  
• Excellent MS Office skills
• Ability to convey complex and technical information persuasively and with clarity to a diverse audience
• Ability to contribute to the review of policies and processes
• Process mapping
• Strong communication and representation skills
• Ability to manage workload independently and efficiently
• Good eye for detail - proof reading and editing documents
• Excellent organisational and record keeping skills
• Ability to synthesise data and information effectively
• Report writing skills in English
• Strong inter-personal skills
• Ability to establish and maintain strong working relationships
• Excellent analytical skills
• Good oral presentation skills
• Working calmly under pressure and meeting strict deadlines
• Ability to work independently and excellent time management skills
• Innovative thinker, able to develop and translate strategy into tactical action plans and deliverables

For more information, please click on the Documents tab above to view the full Job Description.

If you are talented, reliable, service-minded, resilient and a highly motivated professional looking for a meaningful career, with a strong commitment to IRW’s mission and values of sincerity, excellence, compassion, social justice and custodianship, please apply by completing our online application form.

For more information on the excellent company benefits we offer our employees, please visit our website.

PLEASE NOTE: Interviews are expected to take place on 16th June 2025.

Pre-employment Checks:

Any employment with Islamic Relief will be subject to the following checks:

• Screening clearance
• Proof of eligibility to live and work within the UK
• Receipt of satisfactory references

Please note, for UK-based roles, we are only able to accept applications from candidates who are eligible to work in the UK. We are unable to progress applications which would require sponsorship.

Our values and commitment to safeguarding

IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme.

In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.

By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

Islamic Relief is an equal opportunities employer

Are you looking for your next Philanthropy Manager role, this is a great opportunity to shape and lead a mid-value fundraising programme, securing donations between £500-£5000 per yea

Hybrid role with two days in London. Full or part time will be considered

The Charity
A well respected organisation that is tackling the most pressing legal injustices of our time and inspiring people to engage and support in their mission to defend fundamental rights and hold power to account.

You would be joining a passionate team, as well as having access to some fantastic benefits including 25 annual leave days in addition to bank holidays, a 10% pension contribution scheme after a year in the role and flexible working to accommodate the post-holder.

The Role
Design, implement, and manage a compelling mid-value fundraising programme, including donor acquisition strategies, stewardship marketing products, and supporter journeys.

Lead the delivery of the programme in its entirety, with responsibility for budgets, stakeholder engagement, creative development, delivery, and evaluation.

Cultivate one-to-some and one-to-one relations with mid-value and, in time, major donors with a view to establishing long term relationships

The Candidate
Detailed knowledge of successful membership fundraising schemes and/or donor development.

An ability to identify, research and qualify potential donors.

An ability to build, cultivate and steward long-term donor relationships.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Case Management Assistant​

Location: Daventry with hybrid working
Department: Bush & Company
Salary: 23k-25k per year
Hours: 35 hours per week
Job Type: Full time
Contract Type: Permanent
 
A career at Bush & Co gives you the opportunity to bring your skills and experience to the catastrophic injury sector, helping people following life changing injuries and supporting the legal and insurance industry to care for clients.
 
As a member of our team, you can expect to work in a rewarding, fun environment with a commitment to working hard, enjoying what you do and making a difference to people’s lives.
 
THE PURPOSE OF THE ROLE
 
As an Case Management Assistant you will be responsible for providing day to day operational support to a team of Clinical Case Managers.
 
WHAT YOU WILL BE DOING AS CASE MANAGER ASSISTANT

• Research services, equipment or goods that clients require.
• Book and coordinate travel, bookings, tickets and service providers to meet the needs of our clients.
• Keep accurate records of all purchases to ensure they are allocated to the correct client
• Monitor client spending accounts to ensure case managers have access to accurate balance information when needed.
• Assist clients to prepare for meetings and appointments.
• Follow up request for GP and medical records.
• Assist Case manager with administrative duties
• Organise client related meetings, ensuring invitations are issued, agendas produced, accurate minutes maintained and circulated.
• Gathering of pre meeting reports and summaries as required.
• Undertake direct client related work as allocated by the case manager. This will include the establishing of timetables, implementation of agreed strategies and monitoring to report back on their effectiveness
• Set up taxi accounts and book taxis for clients.
• Flagging up when goal sheets and risk assessments need to be updated / reviewed.

SKILLS AND EXPERIENCE REQUIRED

• Excellent written and verbal communication skills including excellent client relationship management.
• Microsoft Office proficient and high level of confidence using Apps and boking services.
• Preferably having experience working with disabled or vulnerable individuals.
• Excellent organisational and interpersonal skills.
• Ability to work independently on a broad variety of projects with competing deadlines.
• A 'can do' working style

 
PERSONAL ATTRIBUTES

• Curious to challenge the status quo.
• Unified in working together for the same goals and vision.
• Driven to achieve, succeed, and progress.
• Passionate about our customers, our business and personal performance

In addition to a competitive salary, we offer 23 days holiday, a contributory pension, and a healthcare scheme with Simply Health.
 
We have regular communication events, yearly award ceremonies and we have achieved Gold standard for Investors in People and have been voted the 43rd Best Small Employer in the UK for 2022.
 
We look forward to hearing from you!
 
Working at Bush & Co
 
A career at Bush & Co gives you the opportunity to bring your skills and experience to the catastrophic injury sector, helping people following life changing injuries and supporting the legal and insurance industry to care for clients.
 
As a member of our team, you can expect to work in a rewarding, fun environment with a commitment to working hard, enjoying what you do and making a difference to people’s lives.
 
Working with Bush & Co you can expect to work with like minded people who challenge the status quo, care about what they do, learn from each other and never take their eyes off the end goal; we think that’s pretty special.
 
REF-221339

The Administrative Support Officer role offers an exciting opportunity to directly influence the efficiency and impact of our work. Working with the Executive Coordinator you will provide administrative support to the wider Leadership Team, enabling them to deliver ambitious plans at a time of organisational growth. 

It involves collaborating closely with Global Canopy team members, particularly Communications Leads, to develop and deliver comprehensive project plans for key external-facing events such as London and New York Climate Weeks (annually), climate COPs (annually), and biodiversity COPs (biennially). 

The successful applicant will serve as the primary point of contact for summit-related events, coordinating meetings, tracking follow-up actions, and providing updates through internal communications. You will oversee all logistical arrangements, including conference registration, travel, accommodation, visa procurement, and insurance, while preparing travel packs for attendees. 

A confident self-starter, you will be able to juggle multiple priorities, across different teams, with excellent IT and organisational skills with a need to log, manage and analyse information, using Excel, Google Workspace applications, and Asana. 

Requirements

To be successful in this role,  these are the things that will matter the most: 

• Highly organised self-starter who is confident managing own workload, maintaining records, and streamlining processes for maximum productivity
• Clear communicator with excellent verbal and written skills
• Capably manages multiple tasks simultaneously, ensuring high performance across a variety of responsibilities

Essential behavioural competencies: 

• Responds flexibly to changing circumstances, priorities, and demands while maintaining focus and effectiveness
• Identifies issues and develops practical solutions to overcome challenges in a timely manner

Skills and experience:

• Strong attention to detail, with experience in proofreading and budget monitoring
• Understanding of the principles of good project management
• Familiarity with the challenges of planning international events
• Strong interpersonal skills, with the ability to engage with key internal and external stakeholders at all levels
• Interest in Global Canopy’s work and opportunities to profile it

Desirable:

• Familiarity with using project management tools such as Asana and CRMs

Benefits

Holidays

36 days (including bank/public holidays) for discretionary use across the annual leave year. Option to purchase up to an additional 5 days or equivalent of one week’s leave.

Pension

Employer pension contribution of 7%.

Healthcare cashback plan

Covering dental fees, eye-care, wellbeing, physiotherapy, chiropody and much more – for you and any children. 

Group Life Assurance 

Paying a lump sum of 3 times annual salary

Group Income Protection

Paying 75% of annual salary for up to 2 years (for long term sickness).

Employee Assistance Programme

Which provides free, confidential advice on personal and legal matters.

Other

Huge range of discounts and cashback deals at gyms, restaurants, holidays, and much more.

Job Title: Marketing Manager

Location: Remote

Hours: 35 hours per week
Salary: £45,000

Contract: Permanent

Interviews will be held on 27th May via Teams

What we are looking for:

A skilled marketing professional to join our team and help us improve our brand awareness and reach our target audiences. We’re a charity that delivers services locally but has a national impact and this role will help us grow our reach nationally while supporting the wider team in connecting with our audiences at a more local level.

We’re looking for someone who can put strategy into action and, importantly, track performance. You’ll have experience in line management or have led a similar-sized marketing team, so you’re comfortable providing support and guidance to develop people and help them achieve their KPIs. As a small team, you’ll be comfortable being hands-on and able to deliver impact with limited resources.

You’ll take the lead on developing concepts for campaigns to achieve our goals and support your team to deliver projects that optimise and improve our channels. As a creative thinker, you’ll know what makes compelling content. As you keep up with marketing trends and use data insights, you’ll know when to shift strategy to drive channel performance. You’ll be responsible for our estate of digital assets and you’ll manage the day-to-day relationship with our digital agency. You’ll work with them to ensure we’re making the most of our Google Ad grant and that our website is optimised.

Passionate about accessibility you’ll use your marketing skills to co-produce campaigns and content with our lived experienced experts that help encourage people to join our services, work in our teams and advocate for the rights of the people we support.

Key Purpose of the Role:

To develop and lead marketing strategies and plans to support our organisational aims

Essential Criteria

To thrive in this role, you must have:

• Previous experience in a marketing role
• Line management experience where you’ve supported someone to meet objectives and KPIs
• Adept at using data and insights to devise effective strategies
• Experience of delivering marketing, digital and communications campaigns
• Experience of delivering against and reporting on KPIs
• Demonstrable experience of SEO, PPC, social media and email marketing
• Strong knowledge of GA4
• Proven track record in utilising paid channels, including Google and Meta Ads
• Excellent interpersonal skills with the ability to manage the needs of both internal and external stakeholders
• Experience of managing multiple projects whilst still meeting deadlines
• Excellent problem-solving skills with the ability to develop creative solutions with limited resources
• A flexible approach to working and a willingness to support colleagues across the organisation
• Alignment with United Response’s values and a commitment to delivering our vision and mission

Desirable

• Experience of working in a marketing or communications role in social care
• Experience of the management and development of brand strategy
• Experience leading and coaching a similar sized team

Benefits

At United Response, we recognise and reward your contribution with:

• Annual Leave: 25 days of paid leave plus 8 bank holidays (pro-rated for part-time roles).
• Career Development: Fully funded training and recognised qualifications.
• Financial Security: Pension and life assurance benefits, alongside enhanced maternity and paternity pay.
• Wellbeing Support: Free access to occupational health, physiotherapy, and counselling services.
• Recognition Programs: Celebrate achievements through our UR Stars Recognition Scheme.
• Discounts: Savings at over 3,500 retailers via our online shopping platform.
• Travel Support: Season ticket loans for commuting.
• Referral Incentives: Rewards for introducing friends to our team.

About Us

United Response is a leading national charity, passionate about empowering individuals to lead fulfilling lives. We are committed to promoting independence, inclusivity, and equality for all, breaking barriers to ensure everyone can live, work, and socialise in their communities.
Our core values Creativity, Strength, Honesty, Responsiveness, and Unity drive everything we do.

Equal Opportunity Employer

As a Disability Confident Leader, United Response is committed to creating an inclusive recruitment process. We guarantee interviews for disabled applicants who meet the minimum criteria. 

The Vacancy

Islamic Relief Worldwide (IRW) is a faith-based humanitarian relief and development organisation working to save and transform the lives of some of the world’s most vulnerable people.  Established in 1984, with an active presence in over 45 countries, we strive to make the world a better and fairer place for those affected by poverty, conflict and natural disasters. 

IRW’s Office of the General Counsel Division is recruiting for the position of ‘Complaints & Compliance Administrator’ to join its dynamic team based in Birmingham, UK. The organisation is currently operating a hybrid working model.

Job purpose:

To assist with the day-to-day processing, reporting, oversight and management of a diverse range of incoming complaints and whistleblowing disclosures and appropriate escalation of complaints requiring escalation to relevant Area Leads.

The post will play an active role in providing support to the IRW Complaints Team ensuring compliance with associated policies and processes.  The role will involve the preparation of key documents and acting as a liaison with relevant internal and external stakeholders to compile and organise key information to support the work of the IRW Complaints Team. 

To provide support and assistance to the Policy and Compliance Manager in the effective and efficient management and administration of the Policy and Compliance function and wider needs of the Division.  To assist with ongoing reviews of internal or external policies and processes, production of resources, reports and associated materials and additional support as directed.

The successful candidate must have:

• A degree in a relevant qualification and/or significant experience suited to the wide remit of the role.
• Strong and seasoned analytical and problem-solving skills, with the ability to think creatively and laterally, to overcome challenges.
• Strong organisation skills and attention to detail to ensure delivery of high-quality work.
• Ability to prioritise and work efficiently under pressure and subject to changing priorities, meeting deadlines, and using judgment and initiative in problem resolution.
• Excellent communication (verbal and written) and interpersonal skills. Excellent written and spoken English in particular.
• Excellent levels of computer literacy including Microsoft Office applications. 
• Knowledge of compliance related subjects.
• Willingness to attend training where relevant.
• Independent and excellent time management skills
• Innovative thinker, able to develop and translate strategy into tactical action plans and deliverables.
• Experience of complaints resolution or customer facing role.
• Proven record of excellent people and interpersonal skills with strong communication skills at individual and group level. This includes ability to adapt to and engage within a multicultural and diverse environment.
• Previous experience of working within humanitarian and development (third) sector is an advantage.
• Proven ability and experience in analysing, interpreting and reporting on data which enables sound conclusion and recommendations to be drawn.
• Demonstrates the flexibility and energy that is required for self-management and prioritising workload.
• Ability to build constructive working relationships and ability to respond appropriately in fast changing and challenging situations.
• Willingness to travel within UK and internationally.

For more information, please click on the Documents tab above to view the full Job Description.

If you are talented, reliable, service-minded, resilient and a highly motivated professional looking for a meaningful career, with a strong commitment to IRW’s mission and values of sincerity, excellence, compassion, social justice and custodianship, please apply by completing our online application form.

For more information on the excellent company benefits we offer our employees, please visit our website.

PLEASE NOTE: Interviews are expected to take place on or around 18 June 2025.

Pre-employment Checks:

Any employment with Islamic Relief will be subject to the following checks:

• Screening clearance
• Proof of eligibility to live and work within the UK
• Receipt of satisfactory references

Please note, for UK-based roles, we are only able to accept applications from candidates who are eligible to work in the UK. We are unable to progress applications which would require sponsorship.

Our values and commitment to safeguarding

IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme.

In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.

By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

Islamic Relief is an equal opportunities employer

Imagine being told that you, or someone you love, is losing their sight. In that moment, two profound questions demand urgent answers:

· Can this be stopped?

· How will I live my life?

Currently, research into preventing and treating sight loss is chronically underfunded, receiving a mere 1.2% of publicly funded health research grants: people who are blind or vision impaired are three times more likely to experience loneliness and isolation than the general population.

We find and fund the brilliant minds and bright ideas that put change in sight. Our researchers are at the forefront, making breakthroughs and discoveries that will prevent, treat and cure eye disease. The partnerships we build and initiatives we support are changing life for blind and vision impaired people.

We are Fight for Sight: we won’t stop until we: Save Sight. Change Lives.

We have a clear ambition, led by our CEO, Keith Valentine, who has valuable lived experience of sight loss. We’ve secured well-respected and highly engaged ambassadors, such as Sir John Major and Frances Segelman.

We are now looking for experienced, committed, and creative individuals to join our dynamic team to help realise a new five-year growth strategy. You’ll be part of something impactful, we’d love to hear from you.                                                                           

As Assistant Donation Hub Manager, your primary purpose is to support the efficient and effective operation of our Donations Hub, ensuring that all incoming stock is sorted, processed, and distributed in line with the needs of our retail and ecommerce operations.

You will work closely with the Operations Manager to manage a complex and varied stock flow coming from multiple sources - including in-store donations, house clearances, home collections, corporate and community events, and direct drop-offs from the public. A key part of your role will be to ensure these donations are processed efficiently, assessed for maximum value, and appropriately segmented to drive income across our 14 shops and online platforms.

This is a highly practical and physical role that requires strong organisational skills and a deep understanding of operational logistics. You’ll be responsible for ensuring timely fulfilment of shop orders, maintaining high standards of stock quality by both sorting incoming donations from shops, allocating corporate donations and supporting the movement and dispatch of goods in a way that maximises efficiency and minimises waste.

You’ll lead day-to-day activities in the hub, supervising volunteers and working collaboratively with drivers to deliver an excellent internal service to shop teams. You will also act as a key support for community-facing donation activity - helping to deliver excellent service during home collections, managing local donor interactions at the warehouse, and assisting with the logistics of house clearances.

Flexibility will be vital, as the role will operate across a seven-day rota and may require you to deputise for the Operations Manager or drivers when needed. Experience in a charity retail setting, excellent customer service and relationship-building skills, and a general understanding of charity retail would be a distinct advantage. A full UK driving licence is also highly desirable.

This role offers the opportunity to play a key part in the growth and success of our retail network and the wider mission of Fight for Sight: to Save Sight. Change Lives.

Responsible to

Operations Manager

Direct reports

None

Working hours and contract

35 hours per week, working across a flexible seven-day rota

Salary

£25,207 per annum (London Living Wage)

Location

Attending to all the shops around London, from Hampton Hill in the West to Crouch End in the north. Our Donations Hub is currently located within West Norwood, with a second small warehouse attached to our West Norwood Shop.

How to Apply 

Please submit your CV and an up to two page supporting statement which evidences the specification with subject header - Assistant Donation Hub Manage

Role Responsibilities

· Support the day-to-day running of the donation hub, ensuring a smooth, accurate and timely flow of donations through the hub

· Oversee and participate in the physical sorting, quality checking, and categorising of stock in line with stock standards and retail priorities

· Prepare and fulfil stock requests from shops and ecommerce channels, ensuring timely and accurate dispatch

· Maintain clear, efficient systems for inventory tracking and stock distribution

· Deputise for the Operations Manager as required, supporting wider operational priorities

· Ensure all machinery and warehouse equipment is fit for purpose, reporting faults and maintaining safety standards

· Coordinate with drivers and retail staff to organise timely deliveries, collections, and transfers between locations

· Step in to cover driving duties as required (subject to driving licence)

· Load vans safely and efficiently, ensuring optimal routing for stock movement

· Maintain roadworthiness and cleanliness of retail vehicles, completing regular checks and liaising on repairs or servicing

· Support waste management processes to reduce landfill and maximise recycling or resale potential

· Supervise, train, and support volunteers in daily warehouse activities, including sorting and logistics

· Create a positive, inclusive environment where volunteers are valued, recognised, and supported

· Define clear volunteer tasks and responsibilities in line with operational needs

· Assist in volunteer recruitment and onboarding in partnership with the Volunteer Engagement Manager

· Deliver excellent internal service to retail shops and ecommerce, responding to stock needs and changes with flexibility

· Provide a professional and friendly experience for public donors during drop-offs, collections, or house clearances

· Support and represent Fight for Sight during home collections and local engagement initiatives

· Promote and encourage donations through strong community-facing presence and service

· Ensure the Donations Hub operates in line with all health and safety standards, including proper manual handling, use of equipment and fire safety

· Carry out regular H&S checks, reporting hazards and ensuring safe working practices

· Adhere to data protection, safeguarding, and secure stock handling procedures

· Ensure all practices within the hub are in line with Fight for Sight’s Safe, Legal & Secure requirements

· Contribute to data tracking on stock volumes, processing times, and donation sources to help drive improvement

· Contribute to achieving KPIs related to stock value, waste reduction, ecommerce contribution, and volunteer hours

· Work with the Operations Manager to identify opportunities to improve donation hub processes, stock handling efficiency, and volunteer engagement

· Provide feedback and insights to the Operations Manager to support continuous improvement

Other

· Keep up to date with developments in the sector and key new initiatives in our field. 

· To work at all times in compliance with the Fundraising Regulator’s Code of Practice and data protection legislation.

Person specification

Desirable skills, knowledge & experience

· Previous experience in a warehouse, stockroom, logistics or charity retail environment

· Demonstrated experience in leading or supervising volunteers or small teams

· Excellent organisational and time management skills

· Ability to prioritise workload in a busy environment with changing demands

· Comfortable with physical work including lifting, sorting and operating equipment

· Strong IT skills (Microsoft Excel, Word, ability to learn existing systems)

· Managing multiple workstreams and deadlines.

Qualifications

· Full UK manual driving licence

· GCSE C or equivalent in Mathematics and English

Personal qualities  

· An understanding of and commitment to the sight loss community

· Strong verbal and written communication skills

· Flexible, motivated, and able to manage a varied workload with a practical, can-do attitude

· Personable, with excellent listening skills

· Calm under pressure and solution-oriented

· Commitment to excellent customer service and volunteer experience

· Excellent accuracy and attention to detail

· Highly organised with ability to plan effectively and allocate resources appropriately. 

Flexibility

The role description is a general outline of duties and responsibilities and may be amended as we grow. The post holder may be required to undertake other duties as may be reasonably required from time to time.

Employee benefits

We value our staff and volunteers and want to make sure that they are supported in their work. Other benefits we also offer are:

· A great team and a supportive culture

· Employer pension contributions matching up to 10%, and death in service cover

· Generous parental leave

· Apprenticeships scheme, study leave and financial support for training & development

· Cycle to work scheme, eye test vouchers, and a staff loan scheme, access to an Employee Assistance Program

· An active Social Committee and staff events

Application & Interview process

See above for How to Apply. Please note that we value the authenticity and individuality of our applicants and believe that your CV and cover letter should reflect your unique skills, experiences, and personality. Therefore, please refrain from using AI tools, including ChatGPT, to produce your application materials. Applications drafted with the assistance of AI will be automatically rejected.

Successfully shortlisted applicants will be invited to interview TBC

The interview process is planned as follows: TBC

· 1st Interview: TBC

· 2nd Interview and an informal meeting with trustees and colleagues: TBC

Accessibility

We believe in fostering an inclusive environment where all individuals, regardless of their abilities or circumstances, feel supported and valued. If you have any accessibility requirements or specific needs that you would like us to accommodate during the application process, please let us know. If you are unfamiliar with MS Teams and would like to familiarise yourself with the platform before the interview, we are more than happy to arrange a tech run-through to ensure your comfort and confidence.

Equal opportunities, diversity & inclusion 

Don’t meet every single requirement? At Fight for Sight and Vision Foundation we are dedicated to building a diverse and inclusive workforce, so if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles that we have.

We have an inclusive and accessible recruitment process, including any adjustments required to support people from diverse community groups.

We have an exciting opportunity for a new member of staff to join Transport for All and support the delivery of our vision: Transport Justice for All Disabled People. 

This role will lead on securing income from trusts and foundations for our projects and programmes. You will help to ensure that Transport for All remains financially sustainable, and can grow to meet the needs of our community. You’ll also drive cross-organisational use of the CRM database.

Importantly, you’ll understand how to communicate about a Disabled People’s Organisation without our community being stereotyped as ‘inspirational’ or ‘vulnerable’ – taking a social model approach and aligning with our organisational values. 

We’re looking for someone with experience of broad-base fundraising, significant success in trusts and foundations fundraising, and skills and experience in databases. 

About Transport for All

Transport for All is the disabled-led group breaking down barriers and transforming the transport system so disabled people can make the journeys we want, with freedom, dignity, ease and confidence. We work with our members to campaign for change, influencing governments, industry and the public.

Your responsibilities

1. Fundraising strategy (10% of time)

· Work with the CEO and Senior Leadership Team to set and deliver the fundraising strategy.

· Work across teams to identify opportunities to create projects and seek funding.

· Ensure all fundraising activities comply with legal and regulatory requirements.

· Report regularly to the Finance Committee and Board.

2. Trust and foundations fundraising (60% of time)

· Work with the Senior Leadership Team to identify projects and core costs for funding and develop realistic budgets.

· Craft compelling applications to secure funding.

· Develop and maintain strong relationships with key funders.

· Work across teams to ensure continuation funding for existing projects and costs where needed.

· Manage grants from existing trusts and foundations, ensuring grant requirements are met, and reports are on time, accessible and demonstrate impact.

· Manage the trusts and foundations pipeline, keeping up to date records at all times.

3. Database management (20% of time)

· Ensure the CRM supports funding monitoring purposes and staff can use it for this purpose.

· Continually champion and develop the CRM so that it is accessible to all staff and meets the requirements of all teams.

· Work with the Communications and Engagement team to put in place good stewardship of members, advice service users and other contacts via the CRM.

· Put in place supporter journeys that provide excellent stewardship.

4. Wider fundraising (10% of time)

· Explore, test and evaluate wider fundraising opportunities. This could include appeals, corporate fundraising, events, individual giving and legacy giving.

· Support the Training, Research and Consultancy team with bid and proposal writing on an ad hoc basis.

5. General (at all times)

· Undertake any other tasks, duties or projects which may arise from time to time which are in line with the general level of this post and as instructed.

· Undertake occasional evening and weekend work as required, and take responsibility for arranging time off in lieu with your manager.

· Line manage and supervise members, contractors and staff as required.

· Work within the Social Model of Disability.

· Work in adherence to Transport for All’s values and staff policies.

· Maintain confidentiality.

· Attend staff meetings as needed.

Skills

We’re looking for someone who:

· Has experience of fundraising, particularly from trusts and foundations, preferably including significant, multi-year grants

· Has strong research skills and enjoys identifying funders and their priorities

· Can construct realistic budgets and work with colleagues to craft project proposals

· Has a track record of securing funds for social justice causes

· Has excellent persuasive, value-based communication skills, both written and verbal

· Understands data protection and fundraising compliance and good practice

· Understands the potential for a good CRM to add value, and is confident about helping other team members to use a database to help their work

· Can manage a mixed workload with conflicting priorities

· Has strong organisational and time management skills

· Has a commitment to and understanding of the social model of disability, and disability justice

We particularly welcome applicants from disabled people. This explicitly includes those of us who are Deaf, neurodivergent, chronically ill, have a mental health condition, have age-related impairments, and people with both visible and non-visible impairments.

To further develop, deliver and strengthen CSE’s Human Resources function, ensuring that the organisation complies with all relevant legislation and guidance while recruiting and retaining good quality staff. Instilling a collaborative culture of high performance where staff are encouraged and supported to perform at their best and we collectively achieve outstanding results.

Pay and conditions

• The role is full-time, permanent role (37.5 hours per week).

• The salary for the role will be £47,508 - £55,954 (starting salary is expected to be at the lower end of the range)

• You will be entitled to 25 days paid holiday (plus statutory holidays).

CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more.

We will pay fees and expenses on relevant training courses.

Specific responsibilities

An applicant appointed to the role will be expected to:

• To deliver all aspects of CSE’s Human Resources function, from recruitment, staff welfare, wellbeing and associated support, staff records, training and professional development, oversight and advice on any conflicts or disciplinary matters; and to include the development and maintenance of all appropriate staff policies and processes, including performance management and staff appraisals, remuneration, role progression and all staff benefits.

• To ensure the Staff Handbook remains regularly updated, and to lead on all amendments / updates to this key document for staff. Additionally, working alongside the Director of Finance & Operations, the Chief Executive and other directors to ensure all HR-related policies and procedures across CSE are reviewed regularly and remain updated accordingly, supporting staff needs as effectively as possible while also reflecting the needs and strategic objectives of the whole organisation, its charitable status and mission.

• To maintain the organisation’s personnel records in accordance with appropriate data protection standards and recognised good practice (utilizing the Cezanne HR system). To provide overall ownership of this system – in terms of data contents, security and ongoing operations for the system. The postholder will also act as primary contact for the Cezanne software supplier, liaising with the Director of Finance & Operations and other interested parties where necessary.

• To maintain oversight of staff welfare and working with line managers and other relevant staff, provide and promote access to support and advice to sustain good staff mental and physical health and wellbeing.

• To play an integral role supporting both the Employee Voice (EV) group and Equality, Diversity and Inclusion (EDI) group and take a lead on related operational functions including administrating the 6-monthly Staff Survey and highlighting issues and trends in staff feedback.

• Provide oversight and guidance in respect of staff recruitment, onboarding, induction development and training, supporting and advising other relevant staff across all associated processes.

• To issue accurate and timely employment contracts, offer letters, job descriptions, pay review letters for all internal changes. Manage and oversee internal paperwork flows from relevant managers, relating to any changes to individual employee terms of employment. Support the SLT in reviewing and amending standard terms of employment contracts to ensure CSE’s practices reflect current best practice.

• To ensure that all payroll documents such as starter forms and payroll amendment forms are completed and saved in the correct location and sent to the payroll bureau where appropriate, and support the Finance team with the administration of our payroll and payroll records and pension scheme contributions and other employee benefits. To accurately track all staff absence and ensure that self-certification and return to work meetings are completed in a timely manner. Update the Bradford factor grid to monitor score against policy and, support line managers and employees in understanding how CSE uses this as a tool at all stages of process.

• To maintain an up-to-date knowledge of applicable employment, equity and diversity, and Health and Safety laws (with support from professional advisors where appropriate), standards, guidance, and good practice, advising the SLT how these can best be reflected in the organisation’s policies and practices as they apply both to individual members of staff and to the organisation as a whole.

• To prepare accurate and accessible reports for the Senior Leadership Team and Trustees on relevant organisational, team, and individual staff HR matters to enable informed and timely monitoring and decision-making, principally on a set cycle to feed into a routine schedule of meetings and occasionally to meet an ad hoc need.

• To work with the Senior Leadership Team and other staff as appropriate to support change management processes. This may include reviewing remuneration policies, job evaluation and salary benchmarking, skills audits, EDI Practices and line management practices.

• To identify opportunities to improve CSE’s Human Resources processes and practices, informed by a sound understanding of our mission and strategic objectives and our operating context and by keeping up to date with advances in personnel management and human resources practices. To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

Essential attributes for this role include:

• CIPD qualification (Level 5) or equivalent Human Resources qualification.

• At least 5 years’ post-qualification work experience, including at least 2 years’ proven experience in an advisory role.

• Experience of developing and implementing effective HR policies and practices across an organisation, including managing any associated change processes.

• Experience in supporting both the organisation as well as individual employees through challenging employee relation conflicts and issues.

• Applied knowledge of employment legislation and good HR practices.

• Experience in overseeing the maintenance of a live HR system.

• Experienced in developing and supporting line managers in managing challenging situations.

• Excellent interpersonal skills with well-honed listening skills and an empathetic manner.

• Ability to explain often complex HR matters in a clear and concise manner, to audiences at all levels of seniority and experience across the organisation.

• Ability to maintain confidentiality and act with discretion, tact and diplomacy.

• Ability to maintain and organise effective electronic and manual filing systems.

• Excellent written and verbal communication skills.

• Good organisational and time management skills, with experience of working to tight deadlines and budgets.

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

How to apply

To apply, please download and complete the application form available from our website.

Your application should demonstrate your suitability for the role against the criteria outlined in the person specification.

To apply, please download and complete the application form available from our website and send it to our Jobs email address.

Your application should demonstrate your suitability for the role against the criteria outlined in the person specification and job description. To be considered for this role an application form must be sent directly to our Jobs email address. 

The closing date for applications is 5pm on Wednesday 21 May 2025.

Interviews are expected to take place Tuesday 3 June and Tuesday 10 June 2025 though this is subject to change. If invited to interview, we will ask you to provide evidence of eligibility to work in the UK

RSPCA Woodside – Head of Income Generation

Salary: £50,000 per annum.

Contract: Permanent, full time hours.

Location: Leicester, two days per week in the office, with flexibility.

The RSPCA Woodside Animal Centre is seeking a Head of Income Generation to provide expertise, leadership, vision and guidance to drive forward the strategic direction of their Income Generation programme.

Founded in 1881, RSPCA Leicestershire Branch has been helping animals in need for over one hundred years. From 1975 the charity has been based at Woodside Animal Centre in Leicester and provides vital care to animals in need across Leicestershire, Peterborough and Rutland, alongside educating the public about animal welfare.

This role will be responsible for developing and implementing a comprehensive Income Generation strategy for RSPCA Woodside and is an exciting opportunity for a fundraising leader, with the support of the CEO, to make the role their own in a post with scope and opportunities for career progression. The successful candidate will be responsible for identifying, researching and pursuing new opportunities for fundraising and revenue generation. The post will set and achieve ambitious income targets across multiple income streams, including corporate sponsorships, major donors, trusts and grants, and digital fundraising initiatives. It will also lead on growing the individual giving, legacy giving, and major donor programmes.
 
Candidates will have a proven track record in leading successful fundraising or income generation strategies, as well as a strong background in managing diverse income streams, including individual giving, corporate partnerships, trusts and grant applications. You will have exceptional leadership skills and have a creative approach, with the ability to inspire the Income Generation team, fostering a culture of innovation, collaboration and high performance.

Commercial acumen with experience in identifying and developing revenue-generating opportunities will be combined with outstanding communication and interpersonal skills for engaging donors, partners, and stakeholders.

Finally you will be a strategic thinker and will relish working in an environment where no one day will be the same.

Please download our Candidate Pack for further information [PDF], which includes details on how to apply.

Closing date: Monday 19th May, 9.00am.

*CAMPAIGN & PROGRAMME MANAGER*

About us 

The Early Education and Childcare Coalition unites the voices of parents, children, providers, early years professionals and the wider business community, working together for investment and reform of early education and childcare in England. 

We believe that we all benefit from a well-functioning early education system and we all have a role to play in ensuring it works for children, parents and the economy.

We are backed by some of the most high-profile campaign and research organisations in the UK. Our members include early years provider membership bodies, parent campaign groups, early childhood experts, trade unions, the business lobby, anti-poverty campaigners and NGOs. Together, we use our collective voice and research to build public and political support for early education and childcare.

And it’s worked. Thanks to the dedication of our members, early years is now one of the top six priorities for the new government’s Plan for Change, but our work isn’t done – we have an ambitious agenda to ‘rescue and reform’ the system, ensuring that: 

• every child can access high-quality education and care that their parents can afford and that will support them to thrive 

• every provider is funded fairly for the places they offer 

• every early years professional is rewarded and recognised for the skilled work they do 
   

This year we launch a new three-year programme to achieve one of those key aims – raising the status of the early education profession, and we need a Campaign & Programme Manager to help us drive that work. 

About the role

• Hours: 30 hours (4 days per week). Some out-of-hours work may be required for which TOIL will be given. 

• Duration: Two-year contract with possible extension subject to funding. 

• Location: Homeworking, but within easy reach of London 

• Salary: £48,000 per annum FTE (£38,400 pro-rata) 

Although we work remotely with a team that is spread nationwide, this role does require someone based in or close to London in order to deliver our Westminster programme of activities.

We work flexibly and it won’t come as a surprise to you that we understand the challenge of caring commitments. We trust you to manage your time, but we do expect that most of your hours are worked during standard office hours so that we can collaborate as a team and engage with our coalition partners. Our core working day is a Thursday. As a fully remote team this helps us to stay in touch and connect. 

This role is initially offered on a two-year fixed term basis which we expect to renew in line with funding and is offered at four days per week. If you have a preferred working pattern, please speak to us and we would be happy to see if we can make it work. 

The Coalition has experienced significant growth over the last two years and with early years firmly on the political agenda, we expect this to continue. Our hope is that this role will evolve and the successful candidate will continue to progress within this growing and impactful organisation. 

For the last two years, the Coalition has been incubated by the Women’s Budget Group, the UK’s leading feminist economic think tank. Our growth means that we are now ready to spin out into a separate and independent legal entity. That means that your employment contract will initially be with WBG on behalf of the Coalition but will then transfer across to the newly constituted organisation. This won’t change your role, your terms or your pay, but we want to tell you now. We are happy to answer questions at interview about that. 

What you can expect to be doing 

• Whilst the coalition currently has almost 40 core member organisations who shape our policy and lead on our shared campaigns, we are looking to grow our network of supporter organisations – these are partners who share our belief in the value of early education and childcare even if they do not work directly in early years policy. The Campaign & Programme Manager will lead a new project to identify, onboard, engage and grow this supporter network, ensuring they remain up to date with the latest research produced by the Coalition and its partners. 

• Managing the progress of this exciting yet complex programme, ensuring research partners are staying connected and all programme outputs feed into our overarching aims. This will include coordinating update meetings for programme partners and ensuring that we stay on track and meet our aims.

• With the support of the Head of Advocacy and our external comms partner, develop a new narrative to raise the profile of the early education workforce and deliver a series of campaign moments across paid, earned and owned media to support this work. 

• Deliver ongoing comms and campaign projects designed to grow the coalition’s profile across a range of stakeholders. 

• Analyse and scope political developments related to the early education and childcare workforce, identifying opportunities to engage and influence. 

• Support the organisation of Coalition in person and online events. 

• Engage collaboratively with Coalition members to coordinate and amplify their collective and individual voices and work. 

• Support with the creation, writing and publication of communication materials including blogs, case studies, press releases and research reports. 

• Work with our research partners to drive the aims of the programme. 

About you 

You will be creative, resourceful and highly effective at building relationships across a wide range of stakeholders. Above all else, you’ll be as passionate as our members about the opportunity that the early years holds for children, families and wider society. 

You will play a pivotal role in driving the aims of our new programme, with responsibility for ensuring all elements of this complex programme are working in unison. You'll also be delivering campaign moments that raise the status of early educators while amplifying our emerging research from this programme, and activating new messaging and narratives. 

With the support of our Head of Advocacy & Communications, you will grow our network of supporters, securing the backing of organisations from across civil society, the business community and the public sector for our shared aims. 

Ideally you will have a good working knowledge of the challenges facing the sector and a good understanding of key influencers in this space including think tanks, MPs and journalists.

You will be a confident communicator with strong writing skills and an eye for detail. The right candidate will be comfortable working in a small team where we all muck-in and benefit from each other’s skills. 

Person specification 

Essential 

• Strong background in advocacy and campaigns. 

• Experience of managing research/advocacy programmes with multiple stakeholders.

• Good at building and nurturing relationships at all levels of seniority. 

• Experience of working in a fast-paced campaign environment or working on high-profile campaigns that have had good cut-through. 

• Excellent knowledge of both the media and political landscapes. 

• Ability to write compelling, high-quality content for various audiences. 

• Comfortable with remote-working with the ability to self-manage when necessary. 

Desirable 

• Good understanding of the complexities and challenges facing the early education and childcare sector. 

• Experience of working on employment-related issues or with other public sector/education workforces. 

The application process 

Please apply with CV and cover letter by the listed closing date. No agencies please. We use anonymous recruitment.

The EECC is committed to equity, diversity and inclusion. We use anonymous recruiting during the application process and we use positive action under section 159 of the Equality Act in relation to disability or race. This means that if we have two candidates of equal merit in our process, we will seek to take forward the disabled or Black, Asian, and Minority Ethnic candidate in order to diversify our staff team. 

We can only consider applicants with the right to work in the UK. 

We regret that our small team does not have capacity to respond to unsuccessful applicants individually. 

Closing date for applications: 9am, 19th May 
Interviews: W/c 26th May 
Start date: ASAP