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Page 19 of 64
N4, London (Hybrid)
£73,653 per annum, pro rata plus excellent benefits (£36,826.50 per annum actual)
Part-time (17.5 hours a week)
Contract (12 months fixed term)
Job description

Position: Director of Service Development
Hours: Part-time (17.5 hours a week)
Contract: 12 months fixed term contract
Location: Office-based in London, N4 with flexibility to work remotely
Salary: £36,826.50 per annum (FTE £73,653) plus excellent benefits
Salary Band and Job Family: Band 5

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

This year, we’ve embarked on introducing a bold, exciting new operating model and structure to improve our services and support to help everyone affected by MS.

We’re making it easier for people who use our services to find and connect to the support they need. And we're looking at ways to make our support more accessible and personalised to meet people’s individual needs, no matter where they are on their MS journey.

We’re creating services that are flexible so that, when someone's circumstance changes, we’ll change too. As demand for our services grows, we’ll always be ready to support everyone who needs our help. 

Our new structure and our new ways of working will bring all of these services together under one delivery model launching next year. We're creating a new virtual support hub to bring together everything our community needs to manage their MS or support and care for someone living with MS.

Our Services Development team are responsible for: UK-wide service development and experience design, community development, volunteering development

As a fixed term contracted role for 12 months, our Director of Services Development will be focusing on:

  • embedding our new Services Development team.
  • working with our Income Generation colleagues to establish processes and accountabilities for a business development pipeline.
  • ensuring everything we do is led by the voice of the MS community and processes are established and embedded for the MS Society to meet our coproduction commitments.
  • securing income.

The core responsibilities of the role include:

  • providing strategic direction and leadership to our Service Development function. 
  • taking overall responsibility and provide thought-leadership for all Service Development, Volunteering, and Participation & Influence across the MS Society 
  • leading continuous improvement in the MS Society’s approaches in response to our community’s needs. Ensuring services and volunteering achieve maximum reach and impact at the MS Society.
  • overseeing development of our volunteering strategy and approach, ensuring that it responds to societal trends and volunteering best practice.
  • leading by example. Encourage and role model transparency, learning from failure, reducing complexity, user centricity, collaboration, and seeking feedback and ideas from all 

We’re looking for:

  • substantial experience in Senior Leadership/Departmental Management roles, with the ability to manage large teams at all levels. 
  • proven success in setting and delivering strategic plans and achieving long standing impact.
  • proven analytical skills and the ability to use data to inform decisions and improve services.
  • proven experience of delivering significant and sustainable business benefits through change programmes.

Please note this role is part time, 17.5 hours per week, and is a fixed term contract for 12 months.
Closing date for applications: 9:00 on Friday 7 November 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

  • 38 days paid annual leave (including bank holidays), pro-rata for part-time
  • More annual leave entitlement, based on length of employment
  • Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
  • Flexible working options 

Caring for you and your family 

  • Generous sick pay entitlement
  • More sick pay entitlement, based on length of employment 
  • Opportunity to buy and sell annual leave in each calendar year 
  • Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
  • Enhanced leave for new parents 
  • Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
  • Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
  • 10 days paid disability leave a year, pro-rata for part-time 
  • 10 days paid carers’ leave a year, pro-rata for part-time 
  • Cycle to work scheme 
  • Death in service scheme
  • New family-friendly benefits, including paid leave:
    • In the event of miscarriage or still birth 
    • To support fertility treatments
    • For antenatal appointments for both parents

Thinking about your finances 

  • Enhanced salary sacrifice pension scheme
  • Discounted season ticket loan and interest-free emergency loans
  • Give as you earn to support other charities of your choice before tax
  • New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

  • Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
  • Yearly internal apprenticeship opportunities
  • New, modern offices that embrace working together both in-person and remotely 
  • Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
  • Active and supportive internal employee networking groups for collaboration and peer support 
  • 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
  • 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Application resources
Posted by
MS Society UK View profile Organisation type Registered Charity Company size 101 - 500

To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS

Posted on: 27 October 2025
Closing date: 07 November 2025 at 09:00
Job ref: 167822_MS
Tags: Campaigns, Fundraising, Policy, Advocacy, Brand, Compliance / Quality, Delivery, Engagement / Outreach, Health / Medical, Insights, Monitoring and Evaluation, Partnerships, Programme Management, Public Affairs, Public Health, Public Relations, Research, Strategy, Wellbeing, Governance / Management