Living well team leader jobs in barnet, greater london
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role
We are a charity that provides loving, compassionate care and support for veterans and their families, living with disability or dementia. We do this through our Homes and our services reaching into the community. As we continue to grow and strengthen our reach, we are looking for an experienced and visionary Digital Marketing Manager to join us on a 12-month contract.
This is an exciting opportunity for a confident digital leader with a proven track record in shaping strategy, planning impactful campaigns, and driving digital performance. You will lead our digital activity across The Royal Star & Garter Group, managing a talented team and using data-driven insight to increase recruitment, fundraising and legacy marketing activity. You will also play a central role in ensuring the seamless digital marketing integration of Care for Veterans into the Group.
We are seeking someone who brings both creativity and analytical thinking, and who is passionate about using digital marketing to grow awareness, engagement and support. If you are collaborative, values-driven and ready to make a meaningful impact, we would love you to join our team. We are committed to your development and offer excellent training and benefits.
Purpose of the role
· To lead the development and delivery of our digital marketing engagement strategy, ensuring activity supports organisational priorities and drives growth.
· To plan and manage integrated digital marketing campaigns that achieve objectives in recruitment, occupancy, and fundraising, supported by strong data insight and analysis.
· To manage the digital marketing integration of Care for Veterans into The Royal Star & Garter Group,
· To create and manage high-quality digital content and copy that brings our brand to life, engaging and inspiring our audiences.
Key responsibilities
Strategy & planning
· Develop and manage a coherent digital marketing roadmap, identifying opportunities for innovation, growth, and improved user experience.
· Develop digital audience development strategies that strengthen engagement, conversion, and retention across multiple channels.
· To manage the digital marketing integration of Care for Veterans into The Royal Star & Garter Group, ensuring alignment of websites, social media platforms, messaging, and audience engagement.
· Ensure our digital marketing activity supports and enhances the brand strategy and customer journeys identified for specific audiences.
· Advise senior leaders on digital marketing trends, insights, and performance, influencing decision-making and investment priorities.
Campaigns & digital delivery
· Lead on the strategy, planning, and execution of high-impact digital marketing campaigns for staff recruitment, fundraising, and occupancy.
· Direct the creation of compelling digital content, including video, photography, and written assets, that reflect our values and engage diverse audiences including supporters, residents, families, and staff across all channels.
· Manage all paid digital marketing activity, including search, display, and social advertising, ensuring campaigns are optimised for performance and ROI.
· Manage the optimisation, and development of our websites, ensuring they provide excellent user experiences and deliver measurable results.
· Working with relevant Fundraising teams, drive the strategic use of email marketing and automation to nurture relationships and deepen supporter engagement.
Data, Insight & Innovation
- Lead a data-driven approach to digital marketing, ensuring robust tracking, reporting, and analysis of all activity.
- Set clear KPIs and performance benchmarks for digital channels, using insight to inform continuous improvement.
- Identify and implement new digital tools, platforms, and approaches to improve marketing reach, engagement, and conversion.
Management & process
· Manage, develop, and inspire the Digital Marketing Officer and Legacy Marketing Officer, providing clear direction, feedback, and opportunities for growth.
· Manage the digital marketing budget, ensuring spend is efficient, effective, and aligned to strategic priorities.
· Manage the digital content library, including video case studies and photography, ensuring assets are well-managed and accessible.
· Maintain oversight of all digital workflows and project scheduling, ensuring timely delivery and high-quality output.
· Act as a brand guardian, ensuring consistency of message and visual identity across all digital touchpoints.
· Ensure compliance with data protection, accessibility, and fundraising regulations
· Undertake other duties consistent with the seniority and scope of this post.
Other
· To be able to work in our Homes in Surbiton, Solihull, High Wycombe and Worthing when required.
Person specification
Knowledge & experience
· Significant experience leading digital marketing across multiple channels in different organisations
· Proven experience developing and implementing digital strategies that deliver measurable results.
· Strong experience managing websites, digital campaigns, and social media channels, including use of content management systems and marketing automation platforms.
· Demonstrable success in leading digital acquisition, retention, and engagement activity.
· Experience managing budgets, agencies, and internal stakeholders.
· Line management experience with a track record of developing team capability.
Skills
· Expertise in digital marketing tools and techniques, including SEO, PPC, Google Analytics, Google Ads, social media advertising, and CRM systems.
· Strong analytical and strategic thinking skills, with the ability to translate insight into actionable plans.
· Excellent leadership, communication, and influencing skills across all levels.
· Strong project management skills with the ability to manage multiple priorities and deadlines.
· Excellent copywriting, editing, and content development skills.
· Ability to build effective internal and external relationships and collaborate across teams.
Other:
· Willingness to travel and work flexibly, including occasional evenings and weekends.
· Ability to work across our Homes in High Wycombe, Solihull, Surbiton, and Worthing when required.
Personal characteristics should include:
· A digital leader who inspires creativity, innovation, and high performance.
· Proactive, resourceful, and solutions-focused.
· Collaborative and supportive, with a commitment to shared success.
· Passionate about using digital to make a positive impact in people’s lives.
· Committed to our values and to the wellbeing of those we support.
We are a values-based organisation and strive to demonstrate this in all we do:
With love
We carry out our work with love, care and compassion.
Living positively
We are optimistic in everything we do, supporting veterans and their partners in leading happy and fulfilled lives
As a family
We work and live as one team, one family, one community.
Standing in their shoes
We show admiration and respect for people and never forget what they have done.
Take courage
We are not afraid to do what’s right and what is needed.
We reserve the right to update and amend this job description to ensure it accurately reflects the role. This will be agreed in consultation with the job holder.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This academic year, we will be expanding our work significantly, supporting close to 3,000 young people from Cornwall to Northumberland. The majority of this growth will be through a one-year project we are running in partnership with the Education Endowment Foundation.
This project is a randomised control trial (RCT) of our Peer to Peer coaching programme, where we will be working with an additional 50 new secondary schools. We have seen consistently strong impact from this programme on the attainment, social & emotional development, and school attendance of disadvantaged young people for many years. This EEF supported RCT now gives us the opportunity to test this impact at significant scale, specifically on the maths attainment, maths self-efficacy, and school attendance of disadvantaged Y10 and Y7 pupils.
To support with the delivery of this work, we are looking to recruit a part time (2-3 days per week) Programme Manager based in Cornwall, to start as soon as possible, and deliver programmes through to July 2026. We welcome applications from candidates seeking either a fixed-term or freelance contract, depending on individual circumstances.
You will have end-to-end ownership of your own allocation of programmes, which may involve a mixture of Peer to Peer, Core and LifeCycle programmes. Whilst delivering our programmes you will be required to build excellent relationships with our school and university partners, support with training and developing our undergraduate volunteers, use our evaluation frameworks to assess impact, and lead on conversations related to retention and expansion.
Candidates will be required to travel to secondary schools across Cornwall, with occasional trips to Plymouth and other locations in the South West. Access to a car will be required. At times team members may be asked to travel to a location outside of their region, but this will be rare and sufficient notice and TOIL will be given where appropriate.
The majority of direct delivery in schools will begin in November.
Whilst there is the potential for a permanent role beyond the length of this project, this will be based on our levels of school retention and business development, and so cannot be guaranteed.
You will flourish in this role if you have a genuine passion and ‘knack’ for working with young people and supporting them to succeed, as well as being organised, motivated, and able to think on your feet quickly. If that sounds like you, please get in touch!
Role details Managing and delivering programmes
● Coordinate and run multiple in-school and online programmes, typically requiring travel to schools most working days.
● Set timelines for programme start and finish dates.
● Oversee programme quality and communicate with school staff weekly to provide feedback after sessions.
● Facilitate in-school or digital workshops for groups of pupils, typically Key Stage 3 and 4.
● Plan and organise graduation trips to a local university for pupils on the programme.
● Collect data for monitoring and evaluation purposes, such as pre and post programme questionnaires, attendance records, and pupil and coach feedback.
● Report regularly to the Programmes Team Leader on key performance indicators and programme updates.
● Build and maintain high quality relationships with pupils, schools, and universities.
● Collect data and write impact reports and case studies for each programme. Expanding our reach and impact:
● Ensure retention of schools and universities within the region by delivering high quality programmes, and leading retention, renewal, and expansion conversations with partners.
● Support the growth of our network of schools, Multi-Academy Trusts (MATs), Local Education Authorities, and universities in your region.
● Contribute to programme design, take part in a working group and whole team meetings.
● Gather and create content for social media and marketing materials.
● Running pupil and school leader focus groups.
● Carry out other tasks that are within the scope and spirit of the role.
Person Specification Essential characteristics and experience
Below are the key attributes candidates will need to be confident of demonstrating.
● Passion for social mobility. We have big aims and are looking for those who share our desire to make education fairer in the UK.
● Ability to think on your feet. Delivering programmes with young people can be unpredictable, so you will need to be comfortable working reactively to solve challenges at short notice.
● Programme or project management experience. In particular the ability to be organised, plan ahead, and manage competing priorities and timelines.
● Experience with young people. Comfortable running a session or delivering a workshop with a group of young people from age 8-18. (Please note, the vast majority of our programmes are at secondary phase).
● Relationship building and facilitating. This is a public-facing role so you will be involved in communicating and delivering workshops to groups as well as communicating our mission to a wide range of stakeholders (business leaders, senior members of MATs, universities etc.).
● Excellent communication skills, particularly public speaking. You should be comfortable talking to groups of 5 or 500.
● Ability to make quick and clear decisions.
Desired characteristics and experience
Below are attributes that would be useful in the role. However candidates that have less experience in these areas should not be discouraged from applying.
● Understanding of the specific barriers to social mobility, both nationally and regionally, and the context for the young people we work with.
● Experience of sales or partnership management/development, particularly with schools or universities.
● Experience of working in education settings.
● Existing network of relevant sector contacts in schools and/or universities, or demonstrable ability to quickly establish new connections independently.
Key details Benefits (for employed staff)
● An opportunity to contribute to an exciting charity with scope to input widely and take on new responsibilities.
● 28 annual leave days (pro rata).
● Fridays off during non-term-time (pro rata).
● Access to a 24-hour employee assisted helpline facilitated independently by Health Assured.
● Access to BrightHR perks, including a range of retail discounts. Key Information:
● Annual salary for fixed-term position: £30,579 (pro rata)
● For freelance contracts: day rate typically in the range of £180-£220 per day depending on experience and location. Freelancers will be engaged on a self-employed basis.
● Starting as soon as possible through to week ending 31st July 2026
● Remote role with travel to schools across Cornwall. The majority of working days will require a trip to 1-2 schools in your region.
● Reporting to our Programmes Team Leader
Please note this is a remote based role with regualr travel across the South West.
How to apply
● Please apply with a CV and brief covering letter
● Please include whether you are applying on an employed or freelance basis, your earliest start date, and (if freelance) your proposed day rate.
● There will be one interview round, likely conducted weeks beginning 17th and 24th November
Coaching young people to be confident, independent and resilient so they can lead the lives they want.



The client requests no contact from agencies or media sales.
Drive Growth. Build Partnerships. Empower Young People
Are you an ambitious, strategic leader with a passion for growth and innovation?
Do you thrive on developing partnerships that drive real social impact?
If so, this is a rare and exciting opportunity to join Young Enterprise (YE) as our first Director of Income and Development — a pivotal new leadership role shaping the future of our organisation.
Who We Are
We’re Young Enterprise, a national charity with a bold mission: to give every young person the opportunity to learn, to work, and to thrive.
For over 60 years, we’ve empowered more than 7 million young people with the skills, confidence, and enterprising mindset they need to succeed in life and work. Whether launching a student company, learning financial skills, or developing leadership and resilience, we help young people unlock their potential and build brighter futures.
We’re now entering a dynamic new chapter — and we’re looking for a confident, visionary leader to help us grow our income, strengthen partnerships, and expand our impact.
Why Join Us?
We’re proud of our people-first culture and the passionate, collaborative team behind our mission. Here’s what you can expect:
- A strategic, high-profile leadership role with the scope to shape national impact
- A creative, ambitious environment where new ideas are encouraged and celebrated
- Flexible hybrid working, generous holiday allowance, and wellbeing support
- A strong commitment to equity, inclusion, and belonging
- The opportunity to build and lead growth that changes young people’s lives
- Being part of the global Junior Achievement Network, with peers in 140 countries worldwide and the opportunity to develop partnerships with global/multi-country funders
About the Role
This is a key senior position within our organisation — ideal for a strategic thinker with entrepreneurial flair and the drive to deliver transformational results.
As Director of Income & Development, you’ll lead our income generation strategy, securing and diversifying funding across corporate partnerships, trusts and foundations, individual giving, and commercial ventures. You’ll be at the forefront of growing our resources and influence, ensuring we have the means to deliver our Transforming Futures Strategy.
You’ll:
- Develop and lead a forward-thinking income growth strategy, driving innovation and results
- Build new, high-value partnerships while nurturing long-term funder relationships
- Identify emerging opportunities and trends across the fundraising landscape
- Work closely with colleagues across programmes, impact, and operations to create fundable, evidence-led propositions
- Represent YE externally at senior levels, building visibility and credibility across sectors
It’s a role for someone who sees opportunity where others see challenge — and who can turn bold ideas into sustainable results.
You’ll Love This Job If You Are…
- An ambitious, strategic, results-driven leader with a track record of income growth
- A creative and entrepreneurial thinker, unafraid to innovate and challenge the status quo
- An exceptional relationship-builder, confident engaging at board and CEO level
- Experienced in securing six- and seven-figure partnerships across multiple income streams
- Skilled in translating data, insight, and impact into compelling investment cases
- Passionate about youth opportunity, education, and social impact
- Collaborative, resilient, and motivated by the power of teamwork and purpose
Key Responsibilities
Strategic Leadership & Growth
- Develop and deliver an ambitious income generation strategy to grow and diversify funding.
- Lead with innovation, aligning income strategy to YE’s Transforming Futures vision.
Partnership Development
- Build and sustain high-value partnerships with corporates, trusts, and individuals.
- Champion best-in-class relationship management and stewardship.
Innovation & Market Insight
- Identify new funding models, trends, and opportunities across sectors.
- Position YE as a thought leader in enterprise and financial education.
Collaboration & Alignment
- Work closely with programme and impact teams to create compelling, fundable propositions.
- Actively contribute to the Senior Leadership Team and Board-level discussions.
Performance & Compliance
- Lead financial forecasting and income reporting, ensuring compliance and transparency.
Keeping Young People Safe
We are deeply committed to safeguarding children and vulnerable adults. All successful applicants will undergo an enhanced DBS check before starting and will receive ongoing safeguarding training throughout their employment and be expected to uphold excellent safeguarding practice at all times.
How to Apply
If you’re ready to take on a strategic leadership role where your creativity, drive, and influence can transform young lives, we’d love to hear from you.
Please send your CV and instead of a traditional cover letter, please answer these three questions, using up to 250 words per answer. Please note, applications without answers to the three questions will not be considered. Interviews will be held either in person or via Teams, and may take place before the closing date. Applications must be received by 23:30 on 10 December 2025. First round interviews earmarked for 17 December 2025 at our office near Russell Square which will involve a presentation.
Questions (250 words max per answer)
1. Personal Contribution:
What are the top three strengths, skills, or experiences you bring to the Director of Income and Development role, and how will they help you grow Young Enterprise’s income, partnerships, and impact?
2. Vision and Ambition:
If appointed, what would you most want to achieve within your first 12 months in this role, and why are these priorities important to you and to Young Enterprise’s mission?
3. Motivation and Values:
Why does leading income generation and development at Young Enterprise matter to you personally? How does your motivation and approach align with our transforming Futures Strategy and our values of unlocking potential, one team, enterprising and resilient, and creating great impact?
Full details can be found in the Job Description.
At YE we are passionate and committed to keeping your data safe and secure. Full details can be found in the YE People’s Privacy Notice.
Lead Growth. Build Impact. Inspire Futures.
We empower young people to discover, develop and celebrate their skills and potential.
The client requests no contact from agencies or media sales.
Overview
Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives. Our core values are ‘Be open, be compassionate and be bold’ and our teams apply these daily, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.
We are in need of proactive Recovery Support Team Leader who’s dynamic qualities will be key to strengthening engagement and ensuring service users actively shape our Tower Hamlets services. Collaborating closely with leadership, staff, and service users, you will be supporting service to achieve the best standard of care as well as helping us to increase accessibility to services and help support as many people in their recovery journeys as possible.
Where: Tower Hamlets
Hours: Full Time, 37.5 per week
Full Time Salary Range: £35,220.59 - £37,184.91 dependent on experience (based on full time working hours pro rata for part time)
Allowance: £4,133.14 Inner London Weighting
Contract Type: FIxed Term until 31st of December 2026
Responsibilities
About the role:
- Empowering staff to promote hope, empowerment, choices, control and opportunities that assist service users reaching their full potential as individuals and community members.
- Ensuring that CGL’s values are at the heart of everything we all do, through values based decision making and leadership, creating values based culture.
- Manage the rota of staff, working with other managers to ensure all elements of the service are covered appropriately. Participate in management on-call duty/rota.
- Ensuring quality of service delivery through data analysis and engaging staff in service quality improvement planning. Where necessary, create team and individual performance plans to improve quality and performance.
- Work with your team and Designated Safeguarding Lead (if not your role) to ensure that the practices within the team/service enable identification of service users, children and families who are at risk. Ensure that staff are competent in the delivery of interventions that reduce risk to service users.
- Plan, chair and contribute to team meetings that promote learning cultures, cascade information, and provide feedback mechanisms for staff on service delivery/developments.
- Utilise Skill-Station (CGL’s learning and development platform) to identify the learning and development needs of your team and engage staff in face to face and eLearning as appropriate.
About you:
- Experienced in recruiting, training and managing staff
- Aware of the challenges faced by the people using our services
- Experienced in delivering learning and training to others
- Accomplished written and verbal skills and a high degree of IT competency
- Capable, committed, and influential leader
- Experience of promoting the voice of service users
- Excellent time management
- Excellent team working, communication and interpersonal skills
- Empathetic and non-judgemental approach
- Ideally you will posses a level 3 qualification in assessing learner work and Project management and/or team leader experience
What we will give to you:
- 25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us.
- Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
- Contributory pension scheme
- A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
- A friendly and supportive team
- Training, career development & progression opportunities
- Refer a friend scheme.
Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.
Join us in our journey of empowerment and holistic support, where every individual's well-being is at the heart of what we do.
Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.
Direct applications only — we will not be engaging agencies for this vacancy.
Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.
We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.
Salary Range (pro rata if part time)
CGL points 31 to 33 (£35,220.59 - £37,184.90)
ILW / OLW /Fringe
Inner London Weighting (£4,133.14)
Closing Date
26/11/2025
This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.
Our mission is to help people change the direction of their lives, grow as individuals, and live life to its full potential.
Join Our Team!
This is a great role for someone looking to join the charity sector. You will work as part of our Supporter Care team to provide excellent customer care, and engage, involve and inspire all supporters of Crohn’s & Colitis UK through building excellent relationships via a variety of communication channels.
About Us
We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis.
A diagnosis of Crohn’s or Colitis is life-changing. Over 500,000 people in the UK are living with a lifelong disease many people have never heard of, and for which there is no known cure.
Crohn’s & Colitis UK funds research, provides award winning information and support and raises vital awareness by increasing the public’s understanding of the conditions, and what it means to live with debilitating symptoms. But we need to do more. We need to be a louder voice in the marketplace. Our ambitious plans for 2026 will help to make a real difference to every supporter’s journey with us. If this excites you - join us!
Role Overview
The Supporter Care Team are looking to hire two Supporter Care Assistant posts who’ll provide excellent customer care; engaging, involving and inspiring all supporters of Crohn’s and Colitis UK through building excellent relationships via a variety of communication channels. The role will involve dealing with donations, ensuring that our records are kept updated on our database, running reports, and undertaking general admin duties.
About You
You’ll have experience of working in a similar role, providing a high standard of customer care in a fast-paced environment, handling supporter queries and providing information in a concise and comprehensive manner. You'll need strong written and verbal communication skills to write engaging and inspiring content and messaging, you'll also be skilled at listening and responding to queries appropriately and be comfortable and effective at managing challenging situations.
You will have the ability to manage a busy workload and deadlines whilst taking ownership of problems to find a solution where possible, escalating to a manager where required.
Experience of Microsoft office is essential, as well as excellent administration skills and high levels of accuracy and attention to detail.
Please see our Recruitment Pack for details of our full Job Description and Person Specification.
Our Location
We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail. In this role, there is plenty of scope for working from home, although you will need to be in the office for two days a week minimum. There will also be other times when you’ll need to be in the office for fulfilment tasks or to attend meetings such as our ‘All Staff Together’ days four times a year and you will also be required to attend fundraising events.
Benefits
- 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
- Salary Sacrifice Pension scheme
- Flexible working options
- Enhanced maternity, adoption and paternity pay
- 24/7 Employee Assistance Programme
- Wellbeing programme
- Interest free loan for season tickets
- Cycle to work scheme
- Free parking and secure bike locks
- Training and development financial support and/or study leave
- Performance review and development scheme
Please submit a CV and supporting statement outlining why you’d like to apply, how you fulfil the person specification, and what you feel you will bring to the role, so you’ll need to refer to the Recruitment Pack found on our website.
Closing date: Monday 24 November, 9am
Interview will be taking place remotely on 3rd/4th December 2025
Please note: no applications will move forward within the recruiting process without a supporting statement.
We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, race, religion or belief, sex and sexual orientation.
We are not a licensed sponsor at this time.
We break taboos, drive pioneering research, bring people together & campaign to improve lives. We are leading the fight against Crohn's & Colitis
The client requests no contact from agencies or media sales.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Team Leader to play a pivotal role in our Connect To Work service in Merton.
Sounds great, what will I be doing?
We are seeking a dynamic leader to manage and supervise IPS Employment Specialists, ensuring the delivery of high-quality, evidence-based employment support. In this role, you will uphold IPS fidelity principles, organisational policies, and commissioner requirements while driving team performance through supervision, mentoring, and regular reviews. You will foster a positive, inclusive culture, oversee recruitment, induction, and ongoing training, and work closely with clinical teams to integrate employment support into treatment pathways. Building strong relationships with employers, partners, and community organisations will be key to promoting inclusive employment opportunities. Additionally, you will monitor data quality, service outcomes, and compliance, providing reports and driving continuous improvement. The role also involves ensuring adherence to safeguarding, equality, data protection, and health and safety policies, supporting employer engagement strategies, job retention, and workplace adjustments, and contributing to service design and innovation.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
We are looking for a candidate with experience delivering or managing employment services, ideally within mental health or primary care settings. IPS training is desirable, though a willingness to complete it is essential. You will have proven skills in managing in-person teams, including supervision and performance management, and a track record of meeting service targets and quality standards. Strong stakeholder engagement and partnership-building experience is key, alongside the ability to improve systems and processes for effective service delivery. Excellent IT skills, including Microsoft Office and database management, are required, as well as strong written and verbal communication skills and confidence in presenting to stakeholders. Coaching and mentoring abilities to develop staff, a person-centred approach, and a strong customer service ethos are vital. You should have an understanding of employment and mental health barriers, knowledge of safeguarding, equality, data protection, and health and safety, and awareness of the Equality Act 2010 and employment law. Evidence of ongoing professional development will be highly valued.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
- Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
- Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.



The client requests no contact from agencies or media sales.
Head of Continuous Improvement
Salary: up to £65,000 (dependant on experience)
Location: Remote with regular face to face meetings in London and Downton
We have an exciting opportunity for a Head of Continuous Improvement to join our Service Directorate at Help for Heroes. This newly created role will be pivotal in driving service quality, operational efficiency and data-led excellence across our charity — helping us achieve our mission to ensure that every member of the Armed Forces Community can live well after service.
If you are a collaborative and strategic leader with a passion for embedding continuous improvement and inspiring excellence across teams, this could be the perfect opportunity for you.
Please see below for more information on what just might be your future role.
About the Role
Reporting to the Service Director, the Head of Continuous Improvement will lead and coordinate initiatives that enhance the quality, efficiency and consistency of our services for beneficiaries. You will design and implement a robust quality assurance framework, ensure operational data integrity, and drive service and process improvements that align with our strategic objectives.
You’ll work closely with the Data & Insights team to ensure data and evidence inform service development, delivery, and decision-making. As part of both the Service Leadership Team and the Charity-wide Leadership Team, you’ll collaborate with colleagues across Operations, Marketing & Communications, and Commercial to champion a culture of continuous learning and improvement.
This is an opportunity to play a leading role in shaping the future of Help for Heroes’ services as we enter an exciting phase of growth and transformation.
About You
You’ll be a resourceful, forward-thinking leader with a strong background in continuous improvement, quality assurance, or service excellence within a complex service delivery environment. You’ll bring both analytical rigour and emotional intelligence — able to use data to drive improvement while engaging and motivating others through change.
We are looking for someone with:
- Experience designing and implementing quality assurance or continuous improvement frameworks.
- Strong analytical and quantitative skills, with experience using data to identify opportunities for improvement.
- Proven leadership skills with the ability to influence and inspire cross-functional teams.
- Excellent communication and stakeholder engagement skills, with the confidence to present at all levels.
- Experience working with CRM systems or operational data environments in a service delivery context.
You’ll be values-driven, empathetic and energised by the opportunity to make a lasting difference for those who’ve served.
About the Team
Our Service Directorate delivers integrated support and community initiatives across the UK, all aligned with our LiveWell Strategy — focused on ensuring that every member of the Armed Forces Community can live well after service.
You’ll join a team of passionate, purpose-driven professionals committed to improving the quality, consistency and impact of our services for veterans, serving personnel and their families.
The detail:
- Hours: 35 hours per week
- Contract: Permanent
First interviews are expected to take place on the 9th and 10th December 2025 via Microsoft Teams and will include interview questions and analytical task. A final stage interview is anticipated to be held in person in Downton week commencing 15th December. Please note that these dates are indicative and may be subject to change.
Please note, we have received a large number of strong applications and will therefore be closing the advert early at midnight on Sunday 16th November.
The client requests no contact from agencies or media sales.
Join us to help shaping Samaritans to be fit for the future.
We’re looking for a passionate leader to join our team to drive the development and implementation of our strategic workforce plan and organisational design across our staff and volunteer teams.
Contract
- £50,000-£55,000 per annum plus benefits
- Full time (35hrs per week)
- Fixed Term Contract (24 months)
- Hybrid working with link to Ewell office
- We are passionate about flexible working, talk to us about your preferences
What you’ll do
- Develop and lead a comprehensive workforce plan for staff and volunteers.
- Align workforce planning with organisational strategy to reduce skills gaps and improve efficiency.
- Collaborate with senior leaders and cross-functional teams to integrate strategic and operational plans.
- Bring external insights and trends to inform future-focused workforce decisions.
- Use data and analytics to support scenario modelling and strategic decision-making.
What you’ll bring
- CIPD Level 7 or equivalent experience.
- Proven experience in strategic workforce planning and organisational design in complex settings.
- Background in the charity or not-for-profit sector.
- Strong relationship-building, consulting, and facilitation skills.
- Solid understanding of UK employment law.
Why Samaritans?
At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.
We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.
You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.
For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available below. You can also visit our careers website to access this.
We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.
Apply now
If this sounds like the opportunity for you, please apply. You will be asked to answer some short application questions and to upload your CV.
We kindly ask that you don’t rely on AI tools for your application answers, or to generate interview answers. We want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths.
Applications close: Friday 21 November
Interviews: w/c 1 December
The client requests no contact from agencies or media sales.
Use your leadership in marketing to free people from slavery and violence.
At IJM, we’re seeing the impossible become reality: entire justice systems transformed, violence reduced by up to 85%, and thousands of lives transformed. Now we’re stepping into a new season—scaling to rescue and protect millions.
To get there, we’re looking for a Director of Marketing —a leader who can turn conviction into movement, and movement into lasting change.
This role isn’t just about revenue. It’s about shaping the way supporters in the UK engage with justice:
• Leading the strategic development of campaigns that awaken hope and inspire action.
• Building journeys that move people from awareness to lifelong partnership.
• Catalyzing a transformational movement with insights, creativity, and courage to innovate and drive impact at scale.
If you’re ready to put your marketing and leadership to work so that all may be free, please see the job pack attached and prayerfully consider joining us. Closing date 3rd December.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role
We are looking for an experienced, enthusiastic, and energetic supervisor or team leader to take up a full-time role within our organisation as a Project Supervisor to be part of our small and dedicated team. The role will be based in Southwark as well as potential for wider London working as you will be part several innovative housing projects in London supporting vulnerable households to sustain their tenancies. As well as a team line manager, you will be maintaining and developing partnership with the Council’s housing officers, solicitors, landlords, community services, social prescribers, and mental health support workers to ensure tailored support can be offered for each client. The objectives of these programmes are to avoid evictions, sustain tenancies, increase employment opportunities, improve wellbeing, and increase educational outcomes. You will be working in partnership with other stakeholders such as schools and local authorities to improve family health, build relationships and engage families and individuals and their networks of support.
About you
We are seeking an experienced and motivated professional to join our team. The ideal candidate will have a strong background in staff management and project leadership, knowledge of housing polices, and with proven experience working with individuals who have complex needs.
You will be responsible for managing and developing partnerships, supporting data collection for reports and monitoring, and contributing to quality assurance processes. In addition, you will hold a small caseload, providing direct, holistic support to individuals as part of your role.
We’re looking for someone who is enthusiastic, self-motivated, and highly organised. You should be confident working independently, with a genuine passion for driving positive change. Strong interpersonal skills are essential, along with the ability to provide holistic support and think creatively to find solutions.
You will have:
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Experience leading and supervising other support workers, or volunteers, including delegation, training, and mentoring.
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Ability to monitoring staff performance, and ensuring continuous professional development
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Demonstratable experience of building and maintaining partnerships with stakeholders, statutory and community organisations
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Understanding of housing law, direct experience of working in partnership housing associations, local authorities, homeless organisations and public sector stakeholders
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Good understanding of policy and procedures related to homelessness, benefits and housing market
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Experience of organising project delivery and development
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Experience of writing reports to showcase records and impact
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Ability to work sensitively and empathetically with people in vulnerable circumstances
About Kineara
Kineara is a unique community interest company that supports people in poverty across London who facing barriers to housing, employment and education. We break down barriers, provide holistic support for families, vulnerable adults, and school pupils, and deliver intensive one-to-one interventions to those in need of extra help through challenging times. We use holistic, trauma-informed methods, partnership working and a flexible, non-judgemental approach that puts the needs of those we work with first.
Breaking barriers to secure housing, education and employment
The client requests no contact from agencies or media sales.
Join our Team!
We are entering an exciting period of change to transform understanding of Crohn's and Colitis across society, increase our reach and, ultimately, work towards a cure for the conditions.
We have an exciting new opportunity to join us as our Head of Communications and be a driving force in making that shift by creatively leading strategic communications and campaigns.
You will also play an important role by working with an external agency on the development of a new legacy proposition and supporting materials, as well as working on internal legacy promotions and staff training.
In this role you will lead our media, social media, campaigns and engagement functions, as well as project teams across the charity. You'll grow our engagement with diverse audiences and support them to take action towards ambitious campaign goals.
Full details of the job description and person specification are found in our Recruitment pack for download below.
About you
We are looking for an experienced, creative and driven communications leader who will be committed to improving the lives of people affected by Crohn's and Colitis.... could this be you? Are you:
- experienced in leading multidisciplinary campaigns that delivered ambitious results?
- an effective coach with experience of building high performing teams?
- seasoned in driving media relations to deliver results?
- a calm and experienced leader, demonstrating sound judgement even with the pressure is on?
- adaptable to the ever changing trends in communication, embracing them as opportunities to innovate and strengthen engagement?
- aware of social media and campaigning tools to amplify the community voice in communications?
If this sounds like you then we would love to hear from you.
Our location
We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail. In this role there is plenty of scope for working from home, although there will be occasions when you will need to attend directorate days and face to face meetings. In addition, the charity meets four times a year at the office in Hatfield for our mandatory 'All Staff Together' days.
Benefits:
- 25 days annual leave plus bank holidays, increasing by one day per year up to 30 days
- Salary Sacrifice Pension scheme
- Flexible working options
- Enhanced maternity, adoption and paternity pay
- 24/7 Employee Assistance Programme
- Wellbeing programme
- Interest free loan for season tickets
- Cycle to work scheme
- Free parking and secure bike locks
- Training and development financial support and/or study leave
- Performance review and development scheme
Please submit a CV and supporting statement outlining why you’d like to apply, how you fulfil the person specification, and what you feel you will bring to the role, so you’ll need to refer to the Recruitment Pack found on our website.
Closing date: Monday 17 November, 9am.
Interviews will take place via Teams on 24 November 2025.
Please note: no applications will move forward within the recruiting process without a supporting statement.
We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, race, religion or belief, sex and sexual orientation.
We are not a licensed sponsor at this time.
We break taboos, drive pioneering research, bring people together & campaign to improve lives. We are leading the fight against Crohn's & Colitis
The client requests no contact from agencies or media sales.
£40,500 - £44,100 per annum
Fixed term - 12 months, full-time (37.5 hours per week)
Hybrid working with regular travel to our London Bridge Office
What the job involves
We’re looking for a Customer Research Manager to join us on a fixed-term contract to cover parental leave for 12 months. This is a key role in our Customer Analysis and Insight team, helping us build deeper, more meaningful relationships with our supporters and with men with prostate cancer.
You’ll lead on quantitative and qualitative research projects, uncovering insights that shape how we communicate, fundraise, and deliver services. Expect to work on campaign evaluations, audience segmentation, and product development, as well as managing our survey platform and Insights Library. You’ll collaborate across teams to guide market and competitor research and manage a customer research analyst, ensuring our work delivers value for money.
This role is all about turning information into action, helping us understand what motivates our audiences and making sure those insights improve everything we do. You will also lead stakeholder engagement, using your influencing skills to explain the ‘why’ behind our insights and help others see the value of customer research in decision-making.
You will be part of a passionate team that’s focused on making a real difference for people affected by prostate cancer.
What we want from you
You are a research specialist with a strong track record in managing both quantitative and qualitative projects - from design and methodology to delivery and insight communication. You know how to turn complex data into clear, actionable recommendations and are confident presenting findings to a range of audiences.
You are curious, collaborative, and commercially minded, with a proactive approach and a passion for customer insight. You have worked with tools like Displayr, TGI, Toluna, Tableau or similar, and you understand the charity fundraising landscape.
We are looking for someone who is committed to equity, diversity, inclusion and allyship, and who brings a fresh perspective to our work. If you are excited by the idea of helping us grow our impact through evidence-based decision making, we would love to hear from you.
Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.
Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.
Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.
Our commitment to equity, diversity and inclusion
At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.
We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.
How and where we work
We are all expected to be in the office (SE1 2QN) 4 days a month (pro-rata for part time colleagues) to work with and alongside colleagues in our immediate team and beyond to build connections and strong working relationships. We value that face-to-face time for relationships, projects and decisions.
Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply, please visit the website via the apply button.
The closing date is Thursday 27th November 2025 Applications must be submitted by 23:45 UK time.
Interviews: By arrangement. Currently scheduled for the week of 1 December 2025.
Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Community Fundraiser - Home Counties
Are you ready to take on a new challenge with a leading charity making a real difference in brain tumour research?
Brain Tumour Research is seeking an experienced and motivated fundraiser to join our team. As a key part of our fundraising efforts in our high-performing East region, you will have the opportunity to drive income generation through a variety of initiatives, including challenge events, fundraising groups, and corporate partnerships such as charity of the year. You will also be responsible for driving initiatives to increase our profile and supporter base within Buckinghamshire, Bedfordshire, Hertfordshire, Northamptonshire and Essex.
Key Responsibilities:
- Generate income across a range of community fundraising initiatives and events, with the opportunity to lead on key projects
- Steward supporters to help drive the charity’s fundraising activities and growth
- Work with the fundraising team to develop and maintain strong relationships with fundraisers, donors, partners, and key stakeholders
- Contribute towards the growth and success of fundraising efforts, ensuring a sustainable income stream for the vital ongoing funding of brain tumour research
Requirements:
- At least one year of fundraising experience, with a proven track record in income generation
- Strong experience in supporter stewardship
- Excellent communication skills, with the ability to engage and inspire supporters and partners alike
- Passion for Brain Tumour Research and its mission to fund research and ultimately find a cure
If you are looking for a fulfilling and impactful role and have the level of experience and skill we are looking for, we welcome your application.
We will give preference to those candidates living in the Bucks, Beds and Northants areas of this region.
We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.
We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process. Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.
Closing Date: 14th December 2025
We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.
To find a cure for all types of brain tumours To increase the UK investment in brain tumour research
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Senior Philanthropy Manager
Welcome to Population Matters
We are an environmental charity, and we believe all populations matter. We are all interconnected and all species rely on each other, yet no one is talking about the impact the growing human population is having on the planet.
Our vision is of a world in which our human population lives fairly and sustainably with nature and each other. Our mission is to address the negative consequences of ever more people using ever more of the planet’s resources and to inspire and engage with others to find, share and promote ways to make our vision a reality as quickly as possible.
We conduct evidence-based research, build networks of powerful advocates, work with global partners, and support female leadership and male allyship to ensure that our population can co-exist in harmony with nature and prosper on a healthy planet.
Are you passionate about our cause?
We have just entered a new five-year strategy period and are looking for a Senior Philanthropy Manager with the experience, gravitas and growth-mindset to deliver our objectives. This is a new role, giving you the opportunity to shape the philanthropy programme and develop donor-centric experiences, proposals and feedback.
How to apply
Please apply by sending a CV (no more than three A4 pages) and covering letter (no more than two A4 pages), addressing the Job Description and, in particular, the Person Specification.
The deadline for applications is midday on Wednesday 26th November. We will inform successful first round candidates by 5pm on Friday 28th November and we will hold first interviews on Thursday 4th December via Teams. We will hold second interviews in person, in London, on Monday 15th December.
Please refer to the attached EDI statement for further information.
Note: We are reviewing applications on a rolling basis and may withdraw this job advert before the published expiry date.
#Senior Philanthropy Manager #Philanthropy Manager #Philanthropy #Philanthropy Management #Philanthropy Strategy #Philanthropy Planning
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Role: Executive Assistant and Administrative Officer
Location: Home-based, with regular attendance (at least monthly) of meetings in London
Salary: £28,000 - 32,000, depending on experience
Type: Permanent, full-time, 37.5 hours per week
Responsible to: CEO
About the role
Are you a proactive, energetic and highly effective individual with great attention to detail? We’re looking for a new Executive Assistant (EA) for the CEO and the Chair of the Overcoming MS Board of Trustees as well as organisational administrative duties.
This role plays an essential role in the smooth running of the charity. With a small team and big ambitions, everyone plays an important part. Yours is to facilitate our team to work in the most effective and productive manner, using your organisational and planning skills so we can all deliver the greatest impact for people with MS.
At Overcoming MS, we are here for everyone with MS who wants to take control of their health and wellbeing. We provide clear, practical actions for people to take and a supportive community to help people living with MS. Knowing people with MS can reduce their risk of disease progression through lifestyle choices gives hope to us all. Our vision is a world in which living a full and healthy life with MS is possible for everyone.
Job summary:
You will support the organisation across a range of administrative, organisational and governance activities. You will be comfortable working in a busy environment juggling multiple projects, as is characteristic of a small but ambitious organisation.
You will be able to demonstrate discretion and commitment, along with excellent organisation, written and verbal communication skills and will bring experience of providing director level PA/EA support. You will be able to use your own initiative to prioritise workload according to the demands of the day and learn to anticipate changes, responding professionally, adeptly and positively.
You will be expected to provide a high standard and quality of support across a range of activities and projects, being fully aware of and upholding the charity’s values, and taking responsibility for modelling these to others across the organisation and to the wider community.
Key responsibilities and duties:
The role comprises of the following key areas of responsibility:
· Executive Assistant to CEO
Provide full support to the CEO, including but not limited to:
o Overseeing the diary of the CEO, prioritising meetings and scheduling time for reading, thinking and preparing, ensuring meeting materials are to hand.
o Providing ‘right-hand’ support, undertaking research, ensuring CEO is up to date with all projects and pre-empting needs.
o Secretarial – supporting emails, creating presentations, keeping management files organised and up to date within SharePoint.
· Executive Assistant to Chair
Provide full support to the Chair in any administrative activities that relate to her role as Chair, including but not limited to:
o Overseeing calendar appointments, and ensuring the Chair is prepared for meetings.
o Providing ‘right hand’ support in communication with staff and Board, scheduling meetings and providing administrative support as required.
· Governance and administrative support to the Overcoming MS Board
Provide governance and administrative support to the Overcoming MS Board of trustees, including:
o Scheduling Board, committee and Strategy meetings and making the necessary arrangements (eg booking venues, setting up virtual meetings via Teams/ Zoom).
o Preparation of documentation for meetings including circulation of agendas, compiling Board packs for the Board of Trustees and committee meetings, taking accurate minutes and co-ordinating follow up actions.
o Supporting the Chair and CEO in the recruitment and induction of new Trustees.
o Providing administrative support for working groups, for example, making arrangements for meetings, circulating agendas and papers.
· Internal HR administrative lead
Fully supported with external expertise, to provide administrative support for the team, including:
o Advertising vacant roles, coordinating recruitment, sifting applicants, arranging interviews.
o Onboarding new starters, including references, contracts, setting up new starters on the systems, inducting starters in organisational processes.
o Supporting ongoing team development including coordinating training, staff surveys and appraisals.
o Coordinating leavers, including exit interviews, leavers forms and relevant administration.
· Internal IT administrative lead
Fully supported by our external IT agency, to provide administrative support for the team, including:
o Regular meetings with IT agency to ensure correct licenses, equipment and protections are in place.
o Coordination of hardware and software for new starters, equipment provided and returned for leavers.
· Management of Overcoming MS contact enquiries
o Regularly check the Overcoming MS contacts mailbox and manage its contents, responding or delegating to Overcoming MS team members where appropriate, and ensuring follow up is completed.
o Manage the Overcoming MS telephone number to ensure queries are dealt with efficiently.
o Draw themes from regularly occurring queries, to make sure any trends are picked up and addressed effectively.
· General organisational support
o Provide ad hoc project management support to organisational improvement projects, including supporting project team meetings, developing project plans and tracking progress.
o Travel/ meeting arrangements – arrange meetings, attendance at conferences and book rooms and making travel arrangements as necessary.
o Coordination with our outsourced storage facility.
o Policy support – maintenance of the policy tracker, coordinating the reviewing and updating of policies.
o Admin support for team meetings, oversight of the shared drive, central email lists.
o Lead relationship with our Employee Assistance Provider, including regular team reminders of services and other charity discounts.
o Proactively identify areas where improvements can help improve efficiencies, impact or wellbeing.
PERSON SPECIFICATION
Experience (Essential (E)/ Desirable (D)
· At least 5 years’ experience in a senior PA/EA role (E)
· At least 5 years’ experience in writing Board minutes, supporting Boards and committees and other governance (E)
· Experience of effective engagement with senior leaders and stakeholders, both internal and external, at all levels (E)
· Experience of the charity sector (D)
· Working understanding of an organisation with a dispersed, remote team across a wide geography (D)
· Experience of supporting strategic and improvement projects (D)
· Experience of supporting HR or IT processes (D)
Education, Knowledge & Skills (Essential (E)/ Desirable (D)
· An excellent standard of written and spoken English and ability to communicate effectively with a range of people from diverse backgrounds (E)
· Excellent interpersonal skills (E)
· Excellent organisational, prioritisation and time management skills (E)
· Conscientious, with excellent accuracy and attention to detail, delivering high quality work (E)
· Proficiency in the full Microsoft Office suite, especially Teams, Outlook, SharePoint/OneDrive (E)
· Experience of using a variety of IT packages including databases and willingness to learn new IT systems (D)
· Awareness of charitable governance principles (D)
Personal attributes
· Calm and adaptable with an ability to work within a flexible and busy environment (E)
· Able to anticipate and problem solve with high levels of tact, diplomacy, discretion and ability to demonstrate absolute respect for the confidentiality of information (E)
· Comfortable working remotely and happy to travel, as needed, for meetings (E)
· Thrives as a team player but able to work on your own initiative, with minimal supervision (E)
· Reliable, resilient, committed and self-confident (E)
· A proactive approach to your work and are able to identify opportunities and solutions (E)
· Highly committed to safeguarding vulnerable people, equality, diversity and inclusion (E)
· Fully committed to Overcoming MS’s values (E)
· Experience of working within a charity and understanding of the charity sector (D)
We're here for everyone with MS who wants to take control of their health and wellbeing.

The client requests no contact from agencies or media sales.





