Manager jobs in dublin 2, county dublin

To act as a first point of contact for people experiencing mental health and wellbeing problems responding to phone, online, email and face to face contacts in a professional and compassionate way treating everyone with dignity.

To work with people to identify the support they need to address the problems or challenges they are experiencing and to help them to access that support.

To provide administrative, reception and finance support to the services, clients, staff and volunteers of Mind in Gwent to ensure the efficient running of the organisation.

Harris Hill – Charity Recruitment Specialists is delighted to be partnering exclusively with Hand in Hand International to support their search for a Monitoring, Evaluation and Learning (MEL) Advisor to join their growing Impact team.

Hand in Hand International is an organisation dedicated to helping women transform their lives through entrepreneurship. Working across Kenya, Tanzania, Uganda and Afghanistan, they support women to build sustainable businesses and rise above the poverty line, plus create positive impacts in their families and communities. With more than 6 million women reached to date and a proven track record of creating jobs, boosting incomes and increasing women’s decision-making power, Hand in Hand International is driven by a simple, powerful belief: when women rise, entire communities rise with them.

This role will immerse you in a diverse and inspiring portfolio of programmes, particularly in Kenya and Tanzania where you will work closely with international colleagues to develop and strengthen MEL frameworks, ensure robust data collection and analysis, and support high-quality donor reporting. This role will play a key role in working on a large portfolio with one of Hand in Hand’s key strategic donors across several large projects in Kenya and Tanzania.  You will also contribute to evaluation design, manage relationships with external evaluators, lead internal research projects, and distil findings into meaningful insights that improve the organisation’s work. With opportunities to travel internationally, collaborate across teams, and contribute to strategic MEL initiatives, this role places you at the heart of how Hand in Hand learns, innovates and maximises its global impact.

We are seeking a proactive and detail-driven professional with significant experience in monitoring, evaluation and learning within the international development sector. You will bring confidence in both quantitative and qualitative methods (including impact evaluation), strong analytical skills, and a proven ability to develop MEL plans, logic models, data collection tools, and clear, insightful reporting. Experience working on large, complex programmes for large institutional donors, foundations or corporates, such as FCDO, GIZ or the Gates Foundation, will be invaluable, as will familiarity with mobile data collection platforms and a solid command of Excel. Equally important is to be a collaborative communicator with a positive, solutions-focused approach, able to juggle multiple priorities while maintaining accuracy, curiosity and a commitment to continual learning.

To apply, please submit your up-to-date CV by Sunday, 21st December at 23:59. If you are shortlisted, we will share the job pack, arrange a briefing on the role, and ask you to deliver a tailored cover letter. This is a rolling process, so early applications are encouraged.

Please note, only successful applicants will be contacted with further information.

As a leading charity recruitment specialist and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community, regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Citizens Advice Wirral is recruiting for a Social Prescribing Link Worker to join our Primary Care Network team. Social Prescribing Link Workers empower people to take control of their health and wellbeing, focusing on ‘what matters to me’. Working closely with the wider clinical teams, this role takes a holistic approach to an individual's health and wellbeing, assisting clients to overcome a wide range of social, emotional and practical challenges. 

Citizens Advice Wirral is a local charity assisting Wirral residents with a range of issues including benefits, debt, employment, housing and life challenges that affect their health and wellbeing.  We also actively work for change in the policies and practices of organisations that impact our clients.

Our values shape how we work with each other across all roles: Open and Honest, Professional, Empowering, Non-judgmental and Approachable. They apply to all areas of our advice-giving, our research and campaigns work and how we challenge discrimination and champion equality. 

Working for Citizens Advice Wirral has a range of benefits including:

• A generous holiday allowance of 25 days (rising to 30 days) plus bank holidays (pro-rata) 
• Agile working with both home and office-based days (role dependent)
• A contributory pension scheme 
• Employee Assistance Programme

Closing date: Monday 12th January 2026 at 12 noon

Interviews will take place Monday 19th January 2026

Nacro is looking for a committed and politically astute Policy & Public Affairs Officer – Criminal Justice to play a key role in delivering our influencing strategy. You will help shape Nacro’s policy positions on criminal justice issues and deliver proactive and reactive public affairs activity that drives meaningful change for the people we support.

This is an exciting opportunity for someone passionate about social justice, who understands the political landscape and is confident producing high-quality policy materials, engaging with parliamentarians, and representing Nacro externally.

 

Key Responsibilities

Policy Development

• Monitor and analyse political and policy developments in criminal justice to identify trends, opportunities, and risks.
• Work with service users, staff, and research colleagues to develop evidence-based policy positions.
• Produce high-quality policy briefings, reports, and consultation responses.
• Serve as Nacro’s internal expert on criminal justice policy.
   

Public Affairs & Influencing

• Develop and deliver a public affairs plan that advances Nacro’s influencing objectives.
• Build and maintain productive relationships with parliamentarians, policymakers, and regional decision-makers.
• Attend and represent Nacro at APPGs, parliamentary meetings, and external events.
• Produce parliamentary briefings and contribute to legislative engagement.
• Organise and coordinate parliamentary and stakeholder events that support influencing goals.
• Work collaboratively with partners across the sector to strengthen joint advocacy.
   

Communications & Support

• Provide content for media statements, blogs, and external communications.
• Prepare briefings for senior leaders including the Head of Policy & Public Affairs, Director of Engagement & Impact, and CEO.
• Support wider Nacro campaigns and influencing work as required.
   

Professional & Technical Expertise

• Strong knowledge of criminal justice policy.
• In-depth understanding of Westminster, Whitehall, and political processes.
• Experience designing and delivering effective public affairs activity.
• Demonstrated ability to influence decision-makers.
• Experience working with parliamentarians and developing strong relationships.
• Excellent written and verbal communication skills with experience producing policy and campaign materials.
• Strong political awareness and the ability to anticipate developments.
   

Organisational Performance & Compliance

• Commit to personal learning and development through supervision and appraisal.
• Positively promote Nacro and contribute to an integrated, collaborative team culture focused on supporting service users and students.
• Adhere to safeguarding, data protection, and statutory responsibilities.
• Uphold and promote Nacro’s Equality and Diversity Policy.
• Report any health and safety concerns within your area.
• Demonstrate professional behaviour aligned with Nacro’s values.
  
   

Why Join Nacro?

We believe that everyone deserves a good education, a safe and secure place to live, the right to be heard, and the chance to start again, with support from someone on their side.

That’s why our housing, education, justice, and health and wellbeing services work alongside people to give them the support and skills they need to succeed. And it’s why we fight for their voices to be heard and campaign together to create lasting change.

We see your future, whatever the past.

If you’re passionate about driving change, skilled at navigating political environments, and eager to develop your policy and influencing expertise - we’d love to hear from you.

Apply now and help shape a fairer future.

Are you passionate about supporting families and carers of people living with dementia? Do you have the expertise to deliver compassionate, specialist care while empowering those who care for loved ones?

Join our team as an Admiral Nurse (Midlands - Leicestershire, Nottinghamshire and Derby), in partnership with Dementia UK, and make a real impact on those affected by dementia.

You will be joining an established team of Admiral Nurses covering Midlands.

This role involves regular travel within the regions, so we are ideally looking for someone based in or near the area. You will work with clients in the community 3 days per week, with 2 days available to work from home. There may also be occasions when you will need to attend training and meetings at our hubs across the UK.

As an Admiral Nurse, your role will be pivotal in providing expert nursing support to carers, helping them navigate the complexities of dementia care. You will offer emotional and psychological interventions to alleviate the challenges of caregiving, especially at the early stages of diagnosis or pre-diagnosis, and continue supporting carers through the various stages of dementia, focusing on transitions, loss, and shifting relationships.

In this role, you will manage a caseload of clients, conducting home visits to assess their needs and wellbeing, and develop individual intervention plans. You will empower carers by helping them build the skills and confidence needed to support someone with dementia, especially as behaviours change over time. Your work will ensure they can provide better care while also protecting their own mental and emotional health.

Beyond direct care, you will contribute to the continuous development of the service, assisting with the evaluation and improvement of dementia care practices. You will offer clinical guidance to colleagues and external agencies, providing training and educational resources to enhance the quality of care across the board.

This is an incredible opportunity to work in a specialist, highly rewarding role where your skills and expertise will have a profound impact on families living with dementia.

If you are an experienced nurse with a passion for supporting carers and improving the quality of life for those affected by dementia, we would love to hear from you.

What we are looking for:

You will be a qualified RMN or RGN with an accredited dementia qualification, with at least 2 years of post-qualification experience in dementia care. We are looking for someone who has worked in a community setting, providing person-centered care and advocacy for those living with dementia.

What We Offer:

In return, we offer a competitive salary, an employee assistance programme, and ongoing professional development opportunities. Your growth will be supported by Dementia UK’s comprehensive practice development framework, and we are committed to providing a supportive environment where you can enhance your skills and make a meaningful impact.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

Legacy Officer

These are exciting times for the Charity, and we now have an excellent opportunity for a proactive and customer-focused Legacy Officer to join the busy Legacy Administration Team.

Position: Legacy Officer

Location: Devon/Hybrid (onsite attendance currently anticipated to be 2-3 days per week)

Hours: Full-time, 35 hours per week, 08.30-16.30, Monday-Friday.

Salary: £35,373 per annum

Contract: Permanent contract starting as soon as possible

Closing Date: Sunday 21 December 2025. However, we reserve the right to close this role early if a suitable candidate is found.

Interview Date: Sidmouth centre on the 15th & 16th January 2026.

About the Role

As Legacy Officer, you will manage a proportional share of legacy cases, predominantly comprising residuary, life interest, discretionary and specific legacies, including a small proportion of those which are contentious and identifying and resolving complex case issues.

Depending on experience and any complexities and associated risk to the Charity, you will have autonomy to make decisions daily; including financial decisions associated with estate assets which include properties and investments (which are typically hundreds of thousands and on occasion millions of pounds), enhancing the Sanctuary’s reputation as a good recipient of legacies by building good relationships with professionals, Lay Executors, as well as friends and family involved in each administration. You will be supervised on more complex cases and high value legacies, to progress personal development.

About You

You will have a relevant qualification recognised by the Legacy profession; ILM Certificate in Charity Legacy Administration (CiCLA) or equivalent (STEP or ILEX) and/or significant previous experience of working in legacy administration at an equivalent level and a substantial knowledge of legacy or probate administration.

Ideally you will be proficient in the use of FirstClass 4 and commensurate knowledge of MS Office including Excel and have up to date knowledge of charity law (as it applies to charity legacies), taxes applicable to estates and probate/trust law and processes and data protection relating to charity administration.

As part of the process, you will be asked to upload your CV and Cover Letter once you click to apply.

Benefits include:

• Competitive pension.
• Life assurance
• Healthshield.
• 31 days holiday (including Bank holidays), rising to 34 will each full year of service.
• Wellbeing team.
• Recorded Pilates and Yoga classes.
• Long service awards.
• Healthshield plan
• Free parking.
• Subsidised restaurant and shop.

About the Organisation

The sanctuary is one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.

The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.

You may also have experience in areas such as Junior Legacy Officer, Senior Legacy Officer, Legacy Case Officer, Legacy Administration Officer, Legacy Giving Officer, In Memory, Legacy and In Memory Officer, Legacy and In Memory Giving Officer, Gifts in Wills, Trusts and Legacies, Probate. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants. These positions will fall under the overall supervision of the Senior Operations Associate and direct supervision of the Senior Movement Operations Associate.

Please note that this job description covers 3 roles:

1. Operations  Associate Case- Registration Data Integrity
2.  Operations Associate Accommodation and Non-Food Items (NFI)
3. Operations Associate Medical registrations - Mental Health Assessment (MHA) and Global Mental Health Assessment Tool (GMHAT)

We require all applicants to mention in their cover letter which one of these roles, they wish to apply for.

For more details about the role and how to apply, please visit our website: https://unitedkingdom.iom.int/careers

Customer Services Advisor

We are seeking a confident and empathetic Customer Services Advisor to be the first point of contact for residents and help deliver excellent housing services.

Position: Customer Services Advisor

Salary: £28,357 per annum

Location: Hammersmith with hybrid working

Hours: Full time, 35 hours per week including a mandatory office day on Tuesdays

Contract: Permanent

Closing date: Friday 19 December 2025

Interview date: Week commencing 12 January 2026

About the Role

You will be part of a small and collaborative customer services team providing a reliable, positive and professional service to residents. Acting as the first point of contact, you will handle a high volume of enquiries, resolve issues quickly, and ensure that residents feel listened to and supported.

Key responsibilities include:

• Managing customer enquiries by phone and email, providing clear and accurate information
• Handling tenancy and responsive repair queries, raising works orders and keeping residents informed
• Keeping records and systems updated with detailed and accurate notes
• Liaising with contractors to ensure repairs are completed efficiently
• Supporting rent and service charge enquiries, including taking payments
• Helping to manage voids and lettings by keeping applicant information up to date
• Working with colleagues across the organisation to ensure a seamless and resident focused service
• Responding professionally to complaints and helping drive improvements based on resident feedback
• Ensuring all work complies with policies, procedures, safeguarding and data protection requirements

About You

We are looking for someone organised, calm under pressure and committed to delivering the best possible customer experience.

You will have:

• Experience providing high quality customer service, including managing difficult conversations
• Excellent written and verbal communication skills
• Strong IT skills, including confidence using Microsoft Office
• Experience handling a high volume of calls
• Ability to prioritise workload and work to deadlines
• A collaborative approach and the confidence to use your own judgement
• Empathy, professionalism and a commitment to supporting residents
• An understanding of equality, diversity and inclusion

It would be an advantage if you have experience with works ordering systems or Microsoft Dynamics, or knowledge of basic property maintenance, but full training will be provided.

About the Organisation

The organisation provides affordable, safe and good quality homes for single women across London, with almost 1000 properties and the largest sheltered housing provision for single women in Kensington and Chelsea. With a proud history dating back to 1920, the organisation is driven by strong values, a resident first approach and a commitment to championing women’s housing needs. These are exciting times, with over 160 new homes in development and a continued focus on delivering excellent services.

Other roles you may have experience of could include: Customer Service Officer, Housing Assistant, Resident Liaison Officer, Repairs Administrator, Contact Centre Advisor, Customer Support Advisor. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Birmingham Dogs Home cares 24 hours a day, every day of the year for stray, abandoned and relinquished dogs from across the West Midlands and South Staffordshire.

Founded in 1892 on land made available by the late Sir Alfred Gooch Bart in New Canal Street, Birmingham - Birmingham Dog's Home has been at the forefront of animal welfare for the Midlands for almost 130 years and is one of the region's oldest and best loved animal welfare charities.

Eden Brown Charities is delighted to be working in partnership with Birmingham Dogs Home to recruit them a Head of Income Generation to drive forward the Charitie's five-year strategy and lead a wonderful, ambitious fundraising team. This is such an exciting time to join the Charity at a time which is pivotal to their next stage of development!

The role

As Head of Income Generation, you will be leading the team and focus on increasing income across a number of different income streams including Corporate, Community, Events, Membership, Legacy, Individual Giving, Trusts and Philanthropy. There is also an incredible opportunity to develop Birmingham Dog's Home retail offering. You will also lead on Communications and ensure that you are raising the profile of the Charity within the Midlands.

You will lead on the strategy as well as working closely with the SLT to ensure, lead and direct the fundraising, commercial and new business by providing leadership, coaching and setting priorities and targets.

About you

The Head of Income Generation will be able to demonstrate;

- Experience in a senior fundraising role previously and have led on both implementing and devising a fundraising strategy.

- Experience in leading a team and working towards targets.

- Experience in leading on commercial activities specifically retail is desirable.

- You should have an interest in animal welfare and experience of developing suitable market research and testing plans.

-Strong communication skills and the ability to build relationships both internally and externally

This role will be a hybrid role with 1 or 2 days spent at home and the rest of the time will be spent on site in Solihull. Please note that there will be travel across Birmingham Dog's Home Sites. Please note the closing date is the 12th January. First stage interviews will take place week commencing 19^th January.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

Role Overview:

The Talent Set are very excited to be working with an excellent charity in their search for an Internal Communications and Engagement Officer to join a fantastic team. This role will lead on major digital and organisational transformation initiatives, ensuring employees are informed, inspired, and engaged throughout periods of change. Lead the development and delivery of a clear, engaging internal communications and engagement strategy, including exploring innovative channels and ways of working.

Key responsibilities

• Play a key role in a cross-functional project team responsible for launching a new intranet built on Microsoft SharePoint. Develop and execute the communications and engagement plan to support the launch and successful adoption across the organisation.
• Contribute to the project team implementing Microsoft 365 organisation-wide. Deliver the internal communications strategy to support rollout and long-term employee engagement.
• Create and deliver high-quality, audience-focused content across a variety of internal channels and formats.
• Build strong and trusted relationships with senior leaders and stakeholders across the organisation, including executive-level decision makers.
• Drive continuous improvement of internal communications and engagement by using measurement, insights, and innovative approaches.

Person specification

• Significant experience delivering successful multi-channel internal communications and engagement activity.
• Deep expertise in internal communications, with a strong track record of developing and managing a range of internal channels.
• Previous experience within the charity or non-profit sector.
• Hands-on experience using Microsoft tools, including SharePoint as an intranet platform.
• Proven experience delivering internal communications for large-scale, organisation-wide or high-priority initiatives such as digital transformation or new organisational strategies.
• Confident operating at officer or advisor level, with experience influencing and supporting senior leadership, including CEOs and executive teams.
• Strong project management skills and the ability to manage multiple workstreams.
• Experience in change communications and supporting staff through periods of organisational change.

What’s on offer

• A day rate of £156.95 a day (£138.34 basic pay + £18.61 holiday pay)
• A flexible hybrid working pattern is on offer with 2-3 days in their London office per week.
• A 3 month contract in a fantastic organisation, starting in January.

Interested?
To apply, please submit your CV demonstrating your suitability for this role by clicking the “apply now” button.

Commitment to Diversity:
The Talent Set and our partner charity are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process

Sports Youth Worker

Do you love sports and are you passionate about the role physical activity can play in changing young people’s lives? We have an exhilarating opportunity that will make your heart race! We’re on the hunt for a dynamic Youth Worker to join a vibrant Sports team in the bustling heart of Burnt Oak, North London.

Position: Sessional Worker Sport
Location: Burnt Oak, North London
Salary: £13.85 per hour £15.42 premium per hour on Saturday evenings only
Hours: Up to 26 hours per week evenings and weekends

About the role:
As a Sports Youth Worker you will deliver and supervise face to face sports and activity sessions for young people, supporting session planning and general programming. You’ll lead a wide mix of activities, run taster sessions, organise competitions and challenges that develop skills, confidence and fitness, and provide coaching and support for young people and volunteer activity coaches.

The centre offers a diverse range of facilities including a Fitness Suite, a multi purpose Sports Hall, a Boxing and MMA room and a MUGA astroturf space for games and outdoor activities. Depending on your skills, you’ll work across these areas to help young people get active, stay motivated and reach their potential.

About you:
We are seeking sports and activity coaches from a range of backgrounds such as PE teachers, football or basketball coaches, personal trainers, multi sports coaches, youth workers with activity experience, or anyone with a strong general sports background who loves working with young people. The skills and experience required include:

• Experience of working with groups of young people aged 8 to 19 or up to 25 with a disability
• A genuine passion for sports, fitness and engaging young people in positive activities
• Commitment to safeguarding children

Desirable but not essential:

• Experience delivering general sports or physical activity based sessions
• NGB coaching awards in any sport
• Experience in organising games, tournaments or informal activity programmes
• Any additional experience in areas such as boxing, fitness instruction, martial arts, dance, multi sports or outdoor activities

About the organisation:
Our client is an independent charity and purpose built youth centre for Burnt Oak’s young people aged 8 to 19 and up to 25 for those with additional needs. They offer somewhere to go, something to do and someone to talk to, six days a week including school holidays. Their vision is to ensure every young person is supported and empowered to reach their potential.

They welcome applications from individuals with varied and non traditional backgrounds. Safeguarding is paramount and an enhanced DBS will be required.

They also welcome experience gained in roles such as Child and Youth Programme Assistant, Youth Development Worker, Sports Coach, Sports Teacher, PE Teacher, Activity Coordinator, Personal Trainer, Gym Instructor, Football Coach, Multi Sports Coach and similar. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We value diversity and promote equality of opportunity. We encourage and welcome applications from suitably skilled candidates from all backgrounds to support a diverse workforce, including individuals with lived experience of homelessness.

Are you passionate about making a difference in people’s lives, providing person-led, holistic, trauma-informed support to individuals on their journey out of homelessness? Do you have experience working in supported housing with either young people or adults facing multiple life challenges?

Our projects are places of safety, Psychologically Informed Environments (PIE), from which we work with individuals using person-led, holistic, trauma-informed and solution-focused approaches. We aim to provide accommodation and support that helps people find self-worth and the belief that they deserve a better future, supporting them in safe, positive transitions, providing holistic support to gain essential life skills, achieve health outcomes, to realise and achieve their aspirations, and reach their full potential, before moving them on safely and successfully.

We’re seeking to recruit Relief Support Workers within our Gateshead and Sunderland Projects; needing to appoint individuals to our relief pool who are able to provide daytime cover (weekdays, weekends, evenings between 7.30am-8pm), and/or waking night shifts (8pm-8am). Actual hours vary by project. 

To join us you will need to demonstrate experience and understanding of the needs of people experiencing homelessness and/or those who are care experienced, including related issues of mental ill-health, trauma, abuse, alcohol and substance use and offending. You will have excellent inter-personal and communication skills, including the ability to build effective relationships of trust. You will need to work calmly under pressure, using your initiative and working flexibly in a sometimes demanding environment.

In return, you will benefit from a supportive, creative environment and have the opportunity to develop your knowledge and skills. We are a growing charity, and we believe staff are the foundation stone to the success of the charity and so we do everything we can to make sure they feel valued, supported, engaged and developed.

Location: HMP Leyhill
Job Type: Part time, 7 hours per week (weekend working)
Contract Type: Permanent
Salary: £23,810 per annum FTE (£4,444.50 per annum pro rata)
Benefits: Cycle to Work Scheme, Life Assurance, Season Ticket Loan, EAP Scheme

As Visits Centre Assistant you will provide support to families visiting loved ones in the Visitor Centre, visitor centre services include play and children’s services, and a catering service. You will work as one of the PACT Family team, you will be based primarily in the prison's visitor centre and visits hall providing support, advice and guidance to families visiting prisoners, facilitating prison visits and family days and supporting the play service.

A Visits Centre Assistant provides support to families visiting loved ones in the Visitor Centre. Visitor centre services include play and children’s services, and a catering service.

About You:

To be successful in this role you will have experience and understanding of working with families in a challenging environment, ideally involving offenders and/or their families. You will also have excellent organisational skills and the ability to manage a demanding work load. You will have the ability to contribute to planning and development of Pact’s family work and also have knowledge of safeguarding/child protection practice. Furthermore, you will have excellent interpersonal communication skills and ability to work in build partnerships with a range of agencies.

What Pact Offer:

Pact offer a wide range of employee benefits including free confidential advice and counselling service, cycle to work scheme, life assurance, eye care vouchers, generous annual leave plus more. You will have the opportunity to attend internal training events to further develop yourself as an effective support work and you will undergo a thorough induction process and be supported by a friendly and enthusiastic team.

How to apply:

If you feel you meet the requirements of this post, please complete an application form by clicking the 'apply now' button.

* We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Other information:

Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment).

This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), Prison Vetting and an enhanced Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison.

About us

Pact (the Prison Advice & Care Trust) is a pioneering national charity that provides caring and life changing services to men and women in prison, to people with convictions on release and in the community, and to their children and families.

Pact’s vision is of a society in which justice is understood as a process of restoration and healing, in which prisons are used sparingly and as places of learning and rehabilitation, and in which the innate dignity and worth of every human being is valued. We work for the common good of Society, taking a public health-based approach. We work at the intersection of criminal justice, child and family welfare, mental health, wellbeing provision and health & social care.

Our volunteers and staff can be found in courts, prisons, probation services, and in communities across England & Wales. We are a diverse, inclusive, modern, and collaborative charity. We build effective partnerships and sustainable solutions based on our well-established understanding of the systems in which we work, and on our historic values and ethos developed through our 120 years of service delivery.

You may also have experience in the following: Customer Service, Charity, Charities, Third Sector, Not For Profit, Catering, Family Services, Food Hygiene, Catering Assistant, Play Support Assistant (Justice Services), Visitor Centre Support Worker, Family Support Worker, Family Engagement Worker, Family Liaison Worker, Safeguarding Support Worker, Offender Family Support Worker etc.

REF-225 276

IDVA Independent Domestic Violence Advisor (IDVA)

Location: FCWA Offices, 77 Montague Street, Blackpool

Salary: £26,500 (unqualified) - £28,500 (qualified or after 2 years of service)

Hours: 37.5 hours per week (Monday–Friday: 9:00am–5:00 pm)

Closing Date: 24th December 2025

Main Purpose and Scope of the Job

FCWA is an innovative, exciting, and friendly organisation run by a staff team who are passionate about bringing an end to domestic and sexual violence. Our work is holistic and empowering, working alongside survivors to achieve independent lives free from abuse.

The IDVA Role and Key Responsibilities

• The IDVA will manage high profile / intensive case work
• To establish the risks to and the needs of survivors, identifying and prioritising those at the highest risk
• To support the empowerment of survivors, assisting them to recognise the dynamics of domestic abuse present in their own situation, and to help them regain control of their lives
• To ensure that SafeLives DASH Risk assessment, Individual Safety & Support Plans are completed and updated on a regular basis.
• To ensure that support planning is outcome focused and that clients inform the type and level of support that they receive.

Skills and Qualifications

• Knowledge of domestic violence its impact on victims and their children (physical, emotional, financial and sexual, with knowledge of ‘honour- based violence’ , forced marriage and Female Genital Mutilation)
• Knowledge of perpetrators abusive behaviours within relationships, including family relationships, male victims and same sex relationships.
• Knowledge and understanding of safeguarding issues and ability to address them appropriately.
• At least one years’ experience of managing a caseload and of supporting service users.
• Experience of partnership working and of maintaining excellent working relationships with a range of stakeholders.
• Previous experience of using computer-based systems to accurately record work and client details.

Benefits

• Birthday day off
• Employee Assistance Programme
• Regular staff support sessions
• Contributory pension scheme
• Death in Service insurance
• Ongoing training and professional development
• Friendly, values-driven team environment

To Apply 

If you feel you are a suitable candidate and would like to work for FCWA, please click apply to be redirected to their website to complete your application.

Please note that we reserve the right to withdraw or close this vacancy at any time.

This post will be subject to an enhanced DBS disclosure and clearance.