Manager jobs in Woodford green, greater london

Job Title: Business Development Manager (Fundraising & Earned Income)

Responsible to: Chief Executive

Location: Hybrid (with some in-person work as required)

Fulltime Salary: £42k pro rata (£25,200 for 3 days a week), dependent on experience 

Contract: Part-time (3 days a week), Permanent (subject to funding)

Role Purpose

The Business Development Manager will lead income generation for Sounddelivery Media, securing funding through grants, partnerships, and earned income from services offered to the SDM network and external clients. The role is critical to SDM’s sustainability and long-term growth.

Key Responsibilities

• Develop and deliver SDM’s business development and income generation strategy.

• Develop earned-income opportunities, including consultancy, training, production, and services for the SDM network and beyond.

• Build and manage relationships with funders, commissioners, partners, and clients.

• Lead on writing high-quality funding applications, proposals, and pitches.

• Work with senior staff to develop budgets, pricing, and cost recovery models.

• Track income pipelines and report on progress and performance.

• Support organisational sustainability planning and strategic growth.

• Develop and implement effective strategies to utilise digital platforms in income generation and stakeholder immersive experiences. Including the effective use of online shopping and social media platforms.

• Work with the CEO to develop and deliver Sounddelivery Media’s ambitious income generation strategy, securing both our annual operating budget.

• Accountable for all fundraising and voluntary income generation, expanding further into major Corporate Partnerships, Philanthropy, Trusts & Foundations, Statutory Bodies, Grant makers, Major Gifts, Government Contracts, Supporter Engagement etc

• Prepare operational budgets for all income generation activities.

• Set clear, ambitious, measurable targets for income generating activity, making effective use of benchmarking and industry standards.

Person Specification

Experience (Essential):

• Proven experience in fundraising, business development, or income generation within the charity or social enterprise sector.

• Strong track record of securing grant funding and/or earned income.

• Excellent proposal and bid-writing skills.

• Strong financial literacy and experience developing budgets.

• Confident relationship builder with excellent communication skills.

Experience (Desirable):

• Experience of developing services for networks or membership organisations.

• Knowledge of the media, creative, or cultural sectors.

• Experience working with Corporate Partnerships, Philanthropy, Trusts & Foundations, Statutory Bodies, Grant makers, Major Gifts, Government Contracts, Supporter Engagement etc

• Proven experience delivering significant growth and working to sustain the income of organisations turnover up to £1 million.

• Experience of financial literacy, analysis and forecasting skills.

Skills & Abilities

• Ability to work on own initiative with minimum supervision

• Ability to carry out tasks in a meticulous and methodical manner and pay close attention to detail

Flexibility & Commitment

• An open and flexible attitude, willing to work as part of a team

• Honesty and integrity to maintain confidential information and data and handle money

Senior Project Manager
Reference: FEB20263780
Location: Home based flexible location within Wales, with frequent travel across Wales
Contract: 12-month fixed term contract
Hours: Full time, 37.5 hours per week
Salary: £39,205.00 - £41,856.00 per annum
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave

Introduction

Are you ready to lead projects that help nature thrive? We’re looking for a skilled Senior Project Manager to deliver some of the RSPB’s most ambitious and impactful work across Wales.

In this role, you’ll guide major projects from start to finish - shaping governance, managing risks, keeping budgets on track and bringing people with you every step of the way. You’ll ensure projects deliver real results for wildlife, landscapes and communities, using the RSPB’s Project Management Framework.

What you’ll do

• Lead complex, high-profile projects that contribute directly to our Saving Nature outcomes
• Put strong governance and reporting in place to keep everything on track
• Build excellent relationships with partners, stakeholders and internal teams
• Manage risks, timelines and budgets with confidence
• Maintain clear scope and quality so projects deliver exactly what’s needed

What you’ll bring

• Experience managing major or complex projects
• Skilled communicator with a collaborative approach
• Strong planning, financial management and risk control
• Passion for creating positive change for nature and people
• Competent IT user (e.g. MS packages, Outlook etc).
• Attention to detail and ability to understand financial systems
• Demonstrable leadership ability, able to lead without line management authority
• An ability to produce clear written communications.
• An ability to persuade and influence a wide range of people, both internally and externally.
• Excellent problem solving skills and ability to find creative solutions.
• Able to work under pressure and adapt to changing circumstances.
• Demonstrated ability to provide advice and interpretation of policy and procedures associated with project management.
• Logical & methodical, analytical and a good eye for detail.
• Demonstrable ability to manage changes within projects.

Additional Information:

• This is a 12 month fixed term contract, full time role for 37.5 hours per week.
• This role can be conducted from home but you would need to be able to travel throughout Wales regularly.
• The RSPB reserves the right to extend or make this role permanent without further advertising dependent on business needs at the end of the contract term.

Join us and help shape projects that make a difference - for wildlife, for Wales, and for future generations.

Apply now and be part of something special

Closing date: 23:59, Wednesday, 15th April 2026
We are looking to conduct interviews for this position from 29th April.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

As part of this application process you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

The RSPB is a licenced sponsor. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

No agencies please.

Harris Hill is delighted to be working with Pennies to recruit a Content Marketing Manager for a maternity cover contract. This is a key role in the Marketing and Charities team, acting as the lead content and creative specialist,shaping campaigns, storytelling and brand presence to grow awareness and showcase Pennies’ impact.

You’ll take ownership of Pennies’ overall content strategy and delivery across all channels, digital and offline channels, including social, web and media relations, leading both strategy and hands-on delivery.

Key responsibilities include:

• Leading content strategy and managing the content calendar
• Creating and delivering multi-channel campaigns and creative assets
• Overseeing digital channels, including website and social
• Acting as brand guardian across all content and communications
• Using data and insights to optimise performance

We’re looking for:

• Proven experience in content marketing, from strategy, planning to execution
• Strong creative and copywriting skills
• Strong hands-on design skills using Adobe Creative Suite (Photoshop, Illustrator, InDesign) and Canva.
• Experience across digital, social and campaign delivery
• Experience with website and email management tools including WordPress, Mailchimp and Eventbrite.
• Strong understanding of multi-channel marketing, including digital, print, and in-store (desirable).
• A proactive, collaborative approach and passion for purpose-driven work

Join an award-winning charity using technology to make giving simple and impactful. Pennies provide an environment where you can innovate, test and learn.

• 12 month maternity cover contract, starting end of May/ early June 2026.
• Full-time hours.
• Hybrid working – 2 days in the office, 3 days working from home. The office is in the City of London.
• Salary £42,000- £44,000
• 28 days annual leave, plus bank holidays. Regular team off-site days and social activities. Fantastic personal and professional development opportunities. Access to working with influential leaders.

Closing date: 9am Tuesday 7^th April. Please apply now for more information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

We are currently recruiting for a new Development Manager.

Are you… an experienced fundraiser looking for a new challenge at the forefront of new theatre writing?
Or someone who has had at least two years experience in fundraising and is now ready to step up?

We are seeking a dynamic individual who is excited by our artistic mission to join HighTide’s friendly and dynamic team, responsible for delivering our fundraising potential. They will work across individual giving, trusts and foundations and corporate partnerships, collaborating closely with the CEO to develop long- term relationships with current and potential supporters across Individual Giving, Trusts and Foundations and Corporate Supporters.

All of the information is available in the Recruitment Pack available on our website.

Secondment / Fixed Term opportunity for 12 months (Maternity cover) 

The Grange Road team is looking for someone to fill the Service Manager role for 12 months. The service opened in 2022 and is the first High Complex Needs Supported Housing project within the City of London’s pathway. The team works with clients who have been rough sleeping within the Square Mile of the City of London, working with them to build skills in managing support needs and tenancy sustainment. Many of the clients in the service have support needs around substance use, alcohol use or mental health. The service focuses on implementing the recovery approach and improving access to support through in house nurse and psychologist clinics. 

The Service Manager is supported by a Deputy Manager and Senior Project Worker. 

As the service manager you will: 

• Support the team in creating a safe and supportive environment for clients, using PIE techniques and practices. 

• Implementing routes to practical support for clients, through on site clinics and external partnerships 

• Ensuring best practice is implemented and ongoing in the service 

• Maintaining and building relationships with stakeholders and the community 

• Leading and motivating the team in day-to-day work, personal development 

• Taking on line management responsibilities for multiple staff members 

• Liaising with commissioners, providing contract monitoring reports and maintaining effective joint working 

Working hours will be 9am – 5pm, Monday-Friday. 

About you 

We are looking for someone who can motivate and support the team to work with clients creatively, focusing on their strengths and overcoming barriers. You will be able to work flexibly balancing multiple priorities with strong interpersonal skills to be able to build positive relationships with clients, staff, and stakeholders. 

You will be recovery focused and have a clear idea of best practice and how to promote this within the team and service. You will have experience, or the skills needed, to report to commissioners and lead the service in contract delivery. If you are not sure you have the experience needed for the role please apply, you may have the transferable skills that would make you a great candidate. 

We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing Date: 10.00 am, 6th April 2026 

Interview and assessment date: 22nd April 2026 

We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Work Place
• Great Pay and Other Benefits

Salary: £43,857 £3,090 inner LW if applicable
Contract: Permanent
Location: London Hybrid
Closing date: 6^th April 2026
Benefits: Employee assistance programme, Life assurance, Health cash plan option

We have a great opportunity for a Statutory Fundraising Manager at a national disability organisation that supports people with complex disabilities, including those who are deafblind, to feel connected, understood and included. This is an exciting time to join, as statutory funding has been identified as a priority growth area. You will play a key role in shaping and delivering an ambitious statutory fundraising strategy that will enable essential services across the UK, ensuring no one with complex needs is left out of life.

As part of this role, you will lead the statutory fundraising portfolio, developing and implementing strategies to maximise income from statutory and lottery bodies such as NHS England, Arts Council England, and The National Lottery Community Fund. You’ll collaborate with senior stakeholders to develop compelling bids, manage high?value statutory relationships, oversee narrative and financial reporting, and track the performance of a £1.5m annual statutory income stream. You will also work with external partners to develop innovative consortia bids and identify new opportunities aligned with organisational priorities.

To be successful as the Statutory Fundraising Manager you will need:

• A proven track record of securing income from statutory and lottery funders, including six?figure grants
• Experience developing statutory funding proposals aligned with organisational priorities, including robust monitoring and evaluation plans
• Experience leading relationships with government and public sector funders

If you would like to discuss this role with us please contact us and quote the reference 2922JP.

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.
If enough applications are received the charity reserve the right to end the application period sooner.

 

Part Time – Fixed Term (12 months) | Up to £25,376.40 (£42,294 FTE) per annum plus benefits | Location: Fully Remote (UK based)
 
We’re a dedicated, inspiring and forward-thinking healthcare charity. Our mission is to improve the bone health of the nation and prevent osteoporosis by influencing healthcare providers and professionals, supporting services to help our beneficiaries and driving research. 
 
We’re also proud to have a committed, highly engaged workforce, as shown by our employee engagement rating, and we want to attract the brightest and the best to help us beat this condition and change society for the better. 
 
The Health Services Development Manager plays a central role in delivering the organisation’s ambition of achieving 100% provision of high-quality Fracture Liaison Services (FLS) across the UK. The role helps close the secondary fracture prevention gap by supporting NHS systems to develop, commission and improve early diagnosis clinics, ensuring patients are identified after a first fracture and receive timely assessment, diagnosis and treatment for osteoporosis.
 
This position sits within the Health Services Development Team, part of the Services and Influencing Directorate, and works in close partnership with the Policy & Influencing team.
 
•  Do you have experience engaging and influencing key decision-makers and stakeholders at local, regional and national levels?
 
•  Do you have significant experience of working with external stakeholders to secure buy-in and/or investments in NHS services?
 
•  Do you have a strong understanding of UK healthcare systems and health service delivery, including commissioning structures?
 
If this is you, and you’re looking to join a fantastic organisation and team where you can really make a difference, we’d love to hear from you.  

Location - In this role, you would benefit from fully remote working.
 
How to apply
 
To apply, applicants should provide a comprehensive CV, including details of relevant experience and achievements. This should be supplemented by answering the supporting questions, demonstrating how your skills and experience meet the person specification.
 
We particularly welcome qualified applicants from the global majority, as they are under-represented in the team.
 
Want to know more? For more details on this exciting role, please download the job description. The closing date is 6th April 2026 at midnight. Interviews are planned to take place on 15th April 2026.

The Delivery Manager leads a team of Switchback Mentors who work within prisons and the community, ensuring they have the support, systems, and processes in place to deliver the Switchback programme effectively and maximise the impact for Trainees.

Caseloads are deliberately small, with Mentors working with no more than five to eight Trainees at a time, and a current annual Traineeminimumtarget of 12.

The post holderis responsible forline managing Switchback Mentors, providing support, development, and motivation to ensure high-quality delivery of the programme in line with the organisation's approach and values.

The Delivery Manager will ensure operational processes are well-developed and consistently implemented and work alongside the Head of Delivery and other Delivery Managers to ensure insights from Trainee engagement inform the continued development of the programme andmethodology.

The role will also support the Head of Delivery in piloting and assessingnew approachesand adaptations, contributing to the organisation’s strategicvisionand ensuring the programme continues to strengthen and grow to reach more people in the justice system

At Limehouse Project we are seeking a passionate and driven Development and Income Manager to lead and grow our fundraising and income generation activities at an exciting and critical time for the organisation.

This is a newly created role, designed to help secure the long-term sustainability of the Limehouse Project. You will play a central role in shaping our future - developing and delivering a strategic, diversified income plan that ensures we can continue providing life-changing support and frontline services to the communities we serve.

Working closely with our CEO and Senior Management Team, you will take the lead on generating income from a variety of sources - including trusts and foundations, statutory tenders, corporate partnerships, and individual giving. You’ll identify new opportunities, nurture strong relationships with funders and partners, and help unlock the potential of our organisation as we grow our impact.

We’re looking for someone with a strong track record in fundraising and income generation within the voluntary or community sector, who shares our commitment to empowering local people and creating opportunities for all. If you’re strategic, creative, and motivated by making a tangible difference, we will love to hear from you.

We have an exciting opportunity for a passionate conservation professional to join the Trust and play a key role in the care and conservation of our outstanding churches, a fascinating and unique collection of highly listed historic buildings.

Overall job purpose

As a Conservation Projects Manager and a key member of the national Conservation team, you will work with experienced consultants and skilled craftspeople, with national and regional colleagues, volunteers, local partners and stakeholders to develop and manage a range of holistic, conservation and new use projects, from inception to completion, and providing professional advice and support to community led projects.  You will lead on capital, conservation and maintenance programmes in East Anglia and beyond as required.

You will have expertise and specialist knowledge in the field of historic building repair and conservation, and a proven track record of project management (client side) in the heritage sector. You might be a Building Surveyor, a Conservation Architect, an Estate Manager, or a Project Manager, in this continually varied and unique role you will be working on some of the most significant historic buildings in the country. As you’ll be working on projects across a large geographical area, it is essential you have a full driving licence.

We have recently published our TRUST values, which outline the behaviours and expectations that act as our foundations at CCT. We have attached the pack, outlining each value, which we will also be using as part of our shortlisting and interview process to find the right candidates that align with our values.

If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.

The closing date for receipt of applications is 8am on Monday 27th April 2026.

The interviews will take place in London on Wednesday 6th May 2026. Please note that the interview date and location have been specifically chosen according to the availability of the panel.

Please note: As part of our recruitment process, we undertake candidate psychometric testing, you will receive an email following your application submission asking you to complete a series of activities.

All successful applicants will be subject to a basic DBS, credit check, references and right to work checks.

We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.

Terrence Higgins Trust is seeking a motivated, fully or part qualified Assistant Management Accountant to support the delivery of high quality financial data and reporting across the organisation. This is an exciting opportunity to contribute to a purpose-driven charity, helping to ensure robust financial processes that support our mission to end new HIV transmissions and tackle stigma. Working closely with teams across the organisation, you’ll contribute to maintaining strong financial controls and improving processes where possible.

In this role, you will be responsible for processing financial data, maintaining accurate records, and ensuring transactions are recorded in a timely and consistent manner. You will also support the management accounts process by preparing and posting balance sheet reconciliations and schedules.

This role is well suited to someone who is highly organised, has strong attention to detail and good problem solving. If you enjoy working with data, supporting financial reporting, and being part of a team that makes a real difference, join us at Terrence Higgins Trust.

Ideally, the candidate will be based in London, though other locations within the UK may be considered for the right individual.

About The Connection at St Martin’s

We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.

London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.

About the Role

We are looking for an experienced and creative communications generalist who enjoys working across a wide range of activities and can bring our mission to life through powerful storytelling and effective communications.

In this role, you will ensure that the charity’s mission, values and key messages are reflected clearly and consistently across all communications. You will be confident working with the press and welcoming high-profile visitors, helping to raise the profile of our work and the people we support.

As a small charity, we value creativity and initiative. You will enjoy finding innovative ways to maximise impact, using a mix of media, digital channels and partnerships to share our story and reach new audiences.

Working closely with colleagues across the organisation – including the people who use our services – you will help ensure our communications are authentic, inclusive and grounded in real experiences.

You will also collaborate closely with colleagues in the Fundraising team to develop and deliver a series of innovative fundraising and awareness-raising campaigns, helping to engage supporters, grow income and increase understanding of our work.

Our strategy focuses on developing services in new ways, involving clients in every aspect of our work and strengthening collaboration across the sector. The Communications Manager will play a key role in helping the organisation communicate more effectively, building communications confidence across the team, and supporting the growth of our fundraising activity.

This role is a 12 month FTC.

Salary: £44,181 - £50,461 (scale points 29 – 35)
Closing Date: Sunday 19th April
Interview Date: Tuesday 28th April

 

Our Benefits

· 30 days holiday plus bank holidays

· Generous training budget, plus an annual personal training budget

· Enhanced Sick Pay Policy

· Enhanced family friendly policies

· Day off for moving house

· Hybrid working (depending on role requirements)

· Pension – 5% Employer, 3% Employee

· Cycle to Work Scheme

· Season Ticket Loan

· Employee Assistance Programme

· Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)

We are a London Living Wage employer

Our client makes brave new work that asks big questions: of plays, of theatres and of the world around us. They will now recruit a Corporate Partnerships Manager and Prospectus is proud to partner on the search.

The Corporate Partnerships Manager will primarily focus on managing impressive corporate relationships that already exist in the fashion, legal, and financial sectors as well as designing, crafting, and securing income from new approaches with new corporate partners. You will be an expert communicator that will also be responsible for designing pro-bono and cash support within the portfolio, joining a great team of six fundraisers across other revenue streams.

The selected candidate will enjoy building genuine and meaningful relationships and in the day-to-day will develop excellent communication with high-level decision makers in corporate partners. You will have ideally have experience in corporate fundraising and corporate partnerships in any charity, arts, or heritage organisations.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Ryan Burdock at Prospectus.

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you. 

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Team Manager to play a pivotal role in our Domestic Abuse Service in Tower Hamlets

Sounds great, what will I be doing?

Our family women refuge's offer holistic support in order to empower women and their children who have experienced trauma to lead their recovery and gain the skills and confidence to move on safely. The Team Manager is responsible for the operational running and strategic direction of the refuge. Providing line management and leadership to the staff team, leading on contract and compliance and the safety, security and maintenance of the refuge, ensuring that the building aligns with our PIPE (Psychologically Informed Physical Environment) building standards and rental income is secured. 

<article class="text-token-text-primary w-full focus:outline-none scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" dir="auto" tabindex="-1" data-testid="conversation-turn-4" data-scroll-anchor="true" data-turn="assistant">

The Team Manager plays a central role in ensuring the refuge is a safe, trauma-informed, and welcoming space for women and children fleeing domestic abuse. They promote an inclusive, anti-racist, and feminist approach while upholding Hestia's values of respect, dedication, and collaboration. Core responsibilities include overseeing day-to-day service delivery, ensuring compliance with safeguarding protocols, and facilitating the safe transition of service users. The manager ensures the team delivers high-quality, person-centred support, particularly for individuals with complex or intersectional needs.

In terms of operational and building management, the Team Manager is responsible for maintaining the safety, cleanliness, and functionality of the refuge in line with health and safety and PIPE (Psychologically Informed Physical Environment) standards. This includes managing relationships with landlords and housing teams, authorising repairs, handling rent collection and arrears, and addressing any security concerns. They also oversee the accurate and timely turnaround of vacant units and uphold positive community relations to ensure the refuge remains a secure and respected environment.

The role also involves leading and developing a high-performing team, ensuring all staff are well-supported through supervision, reflective practice, and training opportunities. The manager upholds staffing levels, supports volunteers and students, and manages performance and conduct issues where necessary. Quality assurance and compliance duties include monitoring performance against KPIs, using systems like INFORM and Power BI, handling feedback and complaints, and ensuring financial accountability. They also represent Hestia in strategic planning, external networks, and multi-agency partnerships to strengthen service delivery and community integration.

</article>

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for

The ideal candidate should possess a solid general education, ideally with Level 2 qualifications in Maths and English, along with strong written and verbal communication skills. They should either hold a SafeLives Service Manager qualification or be willing to work towards it. Experience in supervising staff and delivering high-quality support to individuals with diverse needs and risks is essential, as is a strong understanding of risk assessment and management in domestic abuse contexts. A good grasp of performance monitoring, welfare benefits, housing legislation—particularly the rights of domestic abuse survivors under the Domestic Abuse Act 2021—is also required.

Applicants should demonstrate a strong background in working within domestic abuse services, whether in the community or in a refuge setting. They must understand and value co-production, ensuring services are developed in partnership with those who use them. Effective communication skills are key, along with confidence in using IT systems such as Microsoft Office, Teams, and Power BI. A clear understanding of safeguarding practices and health and safety legislation is crucial, with the ability to implement relevant policies effectively.

The role demands emotional resilience and the ability to work under pressure, especially in crisis situations involving traumatised or vulnerable women and children. A strong commitment to equality, diversity, and inclusive practices is essential, as is the ability to work independently within established policies and procedures. Flexibility and the ability to travel within the borough and beyond when required are also necessary for this position.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.