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Age UK Mid Mersey is looking for a passionate Service Manager to lead and develop our Information, Advice and Living Well Offer – a vital support system that helps older people across St Helens, Halton, Knowsley and Warrington to live independently, confidently, and with dignity.

This is your chance to oversee and shape a flagship service that integrates Information & Advice, casework, digital inclusion, and social connection activities, helping thousands of older people navigate challenges from fuel poverty to social isolation.

What you’ll do:

• Manage and grow our Living Well offer, ensuring quality delivery of advice, signposting, and practical support.
• Lead a dedicated team of staff and volunteers across multiple locations, embedding a holistic, person-centred approach.
• Drive service quality in line with Age UK’s standards and the Advice Quality Standard.
• Build partnerships across statutory and voluntary sectors, shaping services that respond to local needs.
• Champion innovation and continuous improvement, ensuring older people get the right support, at the right time.

What we’re looking for:

• Proven experience in managing advice services or
• Demonstrable experience as a senior advisor with supervisory responsibilities
• Strong leadership skills and ability to support geographically dispersed teams.
• Knowledge of the health, social care, and welfare rights landscape.
• A confident communicator with excellent organisational and problem-solving skills.
• Commitment to equality, dignity, and independence in later life.
• Ability to travel independently across the Mid Mersey region.

Why Age UK Mid Mersey?

• Be part of a well-respected charity with a strong local presence and national backing.
• Work in a role that brings positive change to vulnerable older people every day.
• Benefit from supportive management, development opportunities, and a collaborative team culture.
• Help shape a service that’s responsive, inclusive, and life-changing.

Join us and be the difference. Apply today to help build a stronger, kinder, more connected future for older people in Mid Mersey.

Application Process: 

• Visit our website to complete the Age UK Mid Mersey Employee Application form, via link above.
• Detail how your skills and experience meet the Job Description and Person Specification.
• If you need support to apply in an alternative format, please contact us.

Important Notes:

• We use anonymous shortlisting to support equity, diversity and inclusion.  Your personal details will be excluded prior to shortlisting. 
• Please provide your full work history, including explanations for any gaps.
• If offered the post, we will require two employment references, including your current or most recent employer.
• The post is subject to an Enhanced DBS Certificate.
• Age UK Mid Mersey is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with.

Closing Date: 23:59 on 28th August 2025

Interview Dates: Interviews will be held 3rd & 4th September 2025

The role is responsible for ensuring the charity operates within a robust governance framework and complies with all relevant statutory, regulatory, and internal requirements. This role requires the ability to operate, and pivot, between subject matter expert, strategic partner, advisor and team member - with hands-on delivery, supporting the Board of Trustees, senior leadership, and staff to embed a culture of good governance, risk awareness, and ethical practice across the charity.

The role line manages a small team (including two administrative assistants), and oversees the use of external experts to provide advice.

The Opportunity

Are you a senior relationship management professional with experience of managing and leading successful teams to deliver innovative and engaging experiences for a wide range of stakeholders?

The University of Leeds has one of the largest alumni constituencies in the UK, with a global community of more than 340,000 alumni in 190 countries. Alumni play a pivotal role in the life of the University and its mission to make a positive global impact, as stakeholders, advocates, ambassadors, supporters and lifelong learning participants.

Alumni of Leeds University Business School are an important part of this community, with a strong affinity to both the University and the Business School. Developing lifelong, mutually-beneficial relationships with its graduates is critical for a world-class Business School and we aim to maximise their experience, knowledge and diversity to enhance our school’s reputation, student experience, research agenda and add value to the experience of alumni themselves as members of a lifelong community.

This new role will enhance the strategic impact of our alumni to both the Business School and the University more widely through creative and collaborative working, and evaluating, and prioritising activity to best effect. Working in a matrix-management environment, you will be based in the Business School, reporting in to the Director of External Engagement (Partnerships and Executive Education) and will also be part of the University’s Advancement Team with professional accountability to the Head of Alumni and Supporter Engagement.

The post holder will therefore work in close partnership both with staff in the Business School (in particular External Engagement, key undergraduate and postgraduate programmes, Executive Education and the marketing and communications team) as well as with Advancement colleagues. You will be responsible for leading and managing the Business School’s alumni relations team, translating the School and University strategies into meaningful action, across two key areas of focus:

• Building our alumni community through a programme of engagement, events and communications that enhance our community engagement, identifying opportunities to maximise the impact within the context of Advancement and Business School strategies.
• Increasing the strategic impact of alumni engagement on research and student experience objectives, particularly through volunteering and advocacy.

Working with the team, you will play a critical role in adding strategic value to the Business School from alumni engagement, and developing how Business School engagement, content and activity can benefit the student and alumni community more widely. You will also be delivering against the strategic needs of the wider University, as we enhance our engagement of alumni and supporters (donors and volunteers). You will therefore have a proven approach to collaborative working and developing successful partnerships across organisations.
 

Person Specification

You will have significant experience of managing relationships and influencing senior stakeholders, both internally and externally, to deliver value-adding projects and initiatives. You will have experience of developing strategies, and translating these into activity, maximising events, communications and face-to-face relationship building activity to achieve strategic aims. You will be an experienced leader, able to manage and inspire a motivated, high performing, purpose-driven team with a culture of collaboration and a creative approach to opportunities and problem-solving.
 

Application

Valued Recruitment is working exclusively with the Alumni of Leeds University Business School to recruit for their team. We are an ethical recruitment company, intent on hiring inclusively and transparently.

The closing date for this role is 12th September 2025. 

Valued Recruitment is conducting informal chats with applicants between the 1st - 12th September.

First stage interviews are likely to take place on the 18th and 22nd September 2025. There will be two stages of interview, the first one virtual and the second stage will be in person.

To apply, we welcome a CV and a 1-2 page covering letter detailing your interest in the role. 
 

Accessibility

Accessibility is incredibly important to us here at Valued Recruitment and at the Alumni of Leeds University Business School. If you would like any accessibility amendments or support throughout the application and interview stage, please don’t hesitate to let us know. No question or request is too big or too small. We want this process to be comfortable and enjoyable and a chance for you to bring your best self to the process

Starting Salary: £32,829 - £35,856 per annum (inc LW) 
Contract: Permanent, full-time 
Location: United Kingdom 
Location is flexible with potential for remote working

Starting Salary: £32,829 - £35,856 per annum (inc LW) 

Contract: Permanent, full-time 

Location: United Kingdom 

Location is flexible with potential for remote working

Job Profile

The Trusts & Foundations Coordinator role is within the Trusts & Foundations team in CAFOD’s Integrated Funding and Business Innovation section. The post-holder will report to an International Programme Funding Officer Trusts & Foundations, (IPFOTF) and works closely with Trusts & Foundations and Institutional Fundraisers, the Major Gifts and Philanthropy team, other Fundraising & Participation teams and International Programme teams, in order to secure grants under £100,000 from Trusts & Foundations, Religious Orders and Catholic Associations. If you have some experience in Trusts & Foundations fundraising, coupled with experience of religious orders, enjoy working with a variety of people across an organisation and are passionate about making a difference in the lives of marginalised communities across the world, please do apply. 

Key Responsibilities 

Relationship management and cultivation  

• Responsibility for stewardship and development of a portfolio of mainstream grant-making trusts, personal/family trusts, Catholic/Christian trusts and Catholic religious orders and associations.

• Responsibility to re-engage lapsed trusts. 

• Work with the IPFOTF to develop appropriate strategies for cultivation, donation uplift, and approaches to prospective trusts and religious orders. 

• Prepare well-researched funding applications/proposals and produce timely reports. 

• Ensure all communications are appropriate to the needs of the funder. 

• Liaise with other team members in gathering relevant communication materials.

• Ensure that funders are appropriately invited to donor cultivation events and that relevant materials and other documentation are prepared as necessary. 

Prospect research 

• Conduct internal and external prospect research on donors/prospects using the internet, online databases and other sources, e.g. Charity Commission and Fundsonline, segmenting and prioritising as appropriate. 

• Carry out research on CAFOD projects and programmes available for funding/requiring funding and liaising with international colleagues for this purpose. 

• Engage with relevant media articles, particularly in the Catholic and religious media. 

Information management 

• Monitor on a regular basis the funding interests of charitable trusts, income and expenditure trends, information about trustees, application procedures etc. 

• Maintain up to date records of all communications with trusts and ensure that all information is recorded accurately on the database. 

• Keep up to date on external developments in trust fundraising and participate in the Institute of Fundraising Trusts Special Interest Group. 

Other 

• Contribute to other aspects of CAFOD’s work where necessary, including engaging in divisional and CAFOD-wide forums, as agreed with Head of Team. 

• Support CAFOD in ensuring an integrated approach to fundraising across our different income streams. 

• An essential requirement of all members of the Team is to keep donor information that is not in the public forum strictly confidential. 

• Attend and contribute to regular section, department and CAFOD-wide meetings and briefings. 

• Participate in training and other activities as requested by their line manager. 

• Welcome visitors to Romero House. 

 
Safeguarding
All CAFOD staff share responsibility to promote and maintain a strong safeguarding culture, including identifying the key actions they should take given their role and responsibilities.
 
This list of duties and responsibilities is by no means exhaustive, and the post holder may be required to undertake other relevant and appropriate duties as required. This job description is subject to regular review and appropriate modification. 
 

Person Specification

Understanding our context

· Understanding Catholic identity: Recognise the place of CAFOD as a development agency within the CARITAS and CIDSE networks and the Church.

· Understanding CAFOD:Explain to others what is distinctive about CAFOD as a Catholic Development agency.

· Understanding international development: Have an understanding of the nature and causes of world poverty and how it affects different individuals, groups and communities.

Working together

· Managing ourselves: I am a self-starter and willing to take responsibility for getting the work done.

· Working with others: Build collaborative relationships across CAFOD and with donors, suppliers and external partners.

· Communicating: Present complex issues simply and clearly in order to motivate and inspire supporters.

· Looking outwards:I focus on how CAFOD can make a real difference in the lives of those in poor or marginalised communities.

Making change happen

· Managing resources: I use our information systems and processes to ensure work is completed and recorded efficiently.

· Achieving results: I am conscientious and can be relied upon to deliver on time and in full.

· Managing our performance: I agree realistic deadlines and measurable objectives for myself and others.

· Taking the lead: I take the lead in identifying solutions and making change happen.

 
Job-specific competencies

I. Knowledge and understanding of trusts and foundation fundraising, preferably gained in a UK charity. 
II. Experience of engagement with Religious Orders to secure funding for charity work. 
III. Polished writing skills with the ability to adapt the style of writing to a range of communications tools. 
IV. Experience of extracting and analysing key information and diligent and accurate in recording information. 
V. Good verbal communication skills and experience of face to face engagement with potential funders. 
 
Desirable Criteria

• Knowledge of the culture, structure and networks of the Catholic Church in England and Wales. 
• Experience of planning and implementing fundraising or cultivation events for high net worth individuals, including trusts and foundations. 
• Experience of proposal writing and donor reporting. 
• Knowledge of overseas development or humanitarian work. 

Safeguarding for Children and Vulnerable Adults  
CAFOD recognises the personal dignity and rights of children and vulnerable adults, towards whom it has a special responsibility and a duty of care and respect.  CAFOD, and all its staff and volunteers, undertake to do all in our power to create a safe environment for children, young people and vulnerable adults and to prevent their physical, sexual or emotional abuse.  CAFOD is committed to acting at all times in the best interests of children and vulnerable adults, seeing these interests as paramount.  Any candidate offered a job with CAFOD will be expected to adhere to CAFOD’s Safeguarding policy and sign CAFOD’s Code of Behaviour as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents.
All offers of employment will be subject to satisfactory references, and appropriate screening checks can include criminal records and terrorism finance checks. CAFOD also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of, and consent to, these recruitment procedures. 
 
Come and join us and help make a real difference in the lives of the world’s poorest communities. 
CAFOD is an equal opportunities employer. Recruitment and selection procedures reflect our commitment to safeguarding children and vulnerable adults. 
 
 

Job title: Corporate Partnerships Manager
Reports to: Director of Income Generation and External Engagement
Job location: 3 days a week onsite Kingswood, Bristol, BS15 with additional travel to meet with partners as needed
Working hours: 28 - 35 hours per week
Contract: Permanent
Salary: £33,749 - £37,241 Per Annum, Pro Rata

About Jessie May

At Jessie May, we provide specialist nursing care, at home, for children with life-limiting and life-threatening conditions. We support parents, siblings and wider family members in Bristol, South Gloucestershire, North Somerset, Bath and North East Somerset, and Wiltshire.

Through life and death, bereavement, and grief, we are here for families for as long as they need us - support for weeks, months, and years.

With us, seriously ill children can still be children, and their families can make memories to look back on when they need them most.

Our families let Jessie May into their homes, both physically and emotionally, offering expert care and much-needed space for parents and carers to rest, and recharge.

Job Purpose

As Corporate Partnerships Manager, you’ll play a key role in supporting and growing Jessie May’s corporate income. You’ll nurture existing partnerships while developing and managing a robust pipeline of new prospects, in line with our wider fundraising and organisational strategy.

Your work will involve creating tailored stewardship journeys, compelling proposals, and clear impact reports that build strong, lasting relationships and deliver a sustainable income stream.

You’ll identify, build, and secure high-value partnerships across a range of opportunities from strategic partnerships and employee fundraising, to cause related marketing opportunities, events, and Gifts in Kind.

You’ll know how to create mutually beneficial partnerships that meet our corporate partners’ goals while delivering meaningful impact for the children and families we support.

Main Responsibilities

Relationship Management and Stewardship

• Manage a portfolio of corporate partnerships, building strong, strategic relationships and delivering high-level stewardship to encourage ongoing support and long-term sustainability.
• Plan, manage, and deliver corporate cultivation and stewardship events, visits, and meetings with existing supporters and new prospects, while developing a corporate partnerships calendar of activities to enhance and grow relationships
• Identify key senior contacts within each partnership and drive stakeholder engagement, leveraging internal relationships to deepen commitment across all levels of the organisation.
• Ensure all corporate relationships comply with the Fundraising Regulator and internal due diligence requirements, and that all partnership activity aligns with Jessie May’s brand and values. 
• Maintain accurate records of corporate support on Donorfy, tracking engagement and financial contributions to inform future strategies and reporting.

Pipeline Development

• Research, identify and cultivate new corporate partnership opportunities through proactive and strategic pipeline management.
• Secure new multi-year corporate and charity of the year partnerships through strong prospect research, tailored proposals, and confident pitching.
• Research, evaluate and develop new corporate fundraising opportunities including strategic partnerships, Charity of the Year partnerships, commercial partnerships, payroll giving, cash or gift in-kind donations, sponsorship and pro-bono opportunities.
• Represent Jessie May at networking and events to promote our work and develop new leads.

Other Responsibilities

• As directed by the Head Fundraising and Communications, deliver regular activity and income reports, and participate in the budgeting and reforecasting of corporate income.
• Represent Jessie May at fundraising events, including weekends and out-of-hours. 
• Monitor and evaluate fundraising performance, ensuring all activities align with best practices and compliance standards.
• Be flexible and carry out any other associated duties that may arise, develop, or be assigned.
• Adhere to legal requirements for fundraising and general activities, including GDPR, The Fundraising Code of Practice, and others.

All Employee Responsibilities

Maintain an awareness of and actively follow and promote Jessie May policies, including (but not limited to), Equality and Diversity, Health and Safety, Safeguarding, Date Protection and Confidentiality.

Complete all Jessie May mandatory training, within the required timescales.

The welfare of children and young people with who we support and come into contact with, either directly, or indirectly, is paramount to all staff at Jessie May and it is our responsibility to ensure that best practice is followed and that you adhere to the Jessie May values and Code of Conduct at all times.

To Note

• This is not an exhaustive list of tasks; Jessie May employees will be asked to undertake other ad hoc tasks relevant to the scope and purpose of the role. This job description reflects the present requirements of the post, and as duties and responsibilities change/develop, the job description will be reviewed subject to amendment in consultation with the post-holder. 
• Jessie May Culture and Code of Conduct
• The Jessie May team has created a ‘code of conduct’, which outlines the organisational culture. The behaviours that all team members adhere to are that:
• We are caring and compassionate, actively looking out for one another and supporting workloads where we can. 
• We support and understand each other’s priorities. 
• We are friendly and inclusive of everyone we come into contact with. 
• We maintain a professional attitude, fostering a culture of openness and actively encouraging constructive feedback among ourselves. 
• We are ambitious and hardworking and celebrate one another’s achievements.

Terms & Conditions and Employee Benefits

Conditions, including but not limited to the following:

• Checks: The appointment is subject to satisfactory references, DBS check and a probationary period of six months. 
• Salary:  £33,739 - £37,241 depending on experience.  Salaries are reviewed annually, at the discretion of the Trustees, where the budget allows, with any increases effective from April. 
• Pension: There is a group personal pension scheme that you are entitled to participate in, subject to the rules of the scheme.  You will be automatically enrolled into the scheme, however there is the option to opt out.  The employer’s contribution is 5 per cent while the employee’s contribution is 4 per cent of the pensionable salary. 
• Death in Service Provision (once successfully passed probation)
• Work base: Jessie May office and throughout the Jessie May service area.
• Holiday entitlement: Annual leave is 27 days pro rate, plus bank holidays. Some annual leave is pre-allocated to cover some of the time between Christmas and New Year when the office is closed. This amount increases with service.
• Employee Assistance Programme
• Team Away Days and Social Events 
• Free on-site parking (if available)
• Free office refreshments

Closing date: Monday 1st September
Interview date: Wednesday 10th September
Interview location: Jessie May, 35 Old School House, The Kingswood Estate, Britannia Road, Kingswood, Bristol, BS15 8DB. 
As part of our commitment to being a Disability Confident Employer, we guarantee an interview to anyone who identifies as disabled (as defined by the Equalities Act 2010) that meets the essential criteria set out in the person specification.

Interested? 
If you would like to find out more information about this role, please scroll down to download our job pack. To complete your application, simply click the apply button to be taken to our application form - here you will just need to complete and submit this form, and also send your CV as instructed on the form to the given email address. 

No agencies please. 

Senior External Affairs & SRH APPG Manager

 The Faculty of Sexual and Reproductive Healthcare. Salary: £41,000 per annum

The Faculty of Sexual and Reproductive Healthcare (FSRH) believes that access to quality sexual and reproductive healthcare is a fundamental right. This is why we are working together with our 14,000 members and partners to shape better sexual and reproductive health for all.

FSRH is the leader in the field of sexual and reproductive healthcare, and we are the voice for healthcare professionals working at the frontline of Sexual and Reproductive Healthcare (SRH) in a range of settings in the community and primary care. Our members include SRH specialists, GPs, nurses, midwives and pharmacists. As a multi-disciplinary professional membership organisation, we set clinical guidance and standards, provide training and lifelong education, and champion safe and effective sexual and reproductive healthcare across the lifecourse for all.

FSRH’s External Affairs Team influences policy and practice through evidence-based advocacy as well as raising awareness of SRH rights among the public. We aim to develop policy, build partnerships to enhance influencing ability, and provide external communications inclusive of media relations in order to promote the goals set out in FSRH’s Hatfield Vision and Organisational Strategy, through the promotion of the highest standards in the field of SRH.

The All-Party Parliamentary Group on Sexual and Reproductive Health in the UK (APPG SRH) promotes awareness and understanding in Parliament of a range of issues relating to sexual and reproductive health across the life course (from menstruation to menopause and beyond). Backed by a passionate cohort of Parliamentarians and other stakeholders, the APPG is Co-Chaired by Dr Rupa Huq MP and Baroness Barker, supported by passionate Vice Chairs, Baroness Sugg and Maya Ellis MP.

About the role

This role plays an integral part in helping manage and develop the outputs of the External Affairs team, while advising on FSRH strategic issues. As the Senior Manager and Deputy to the Director in the team, you will manage the team’s External Affairs Officer, and drive delivery of the ambitions contained in FSRH’s Hatfield Vision. As Manager to the All Party Parliamentary Group on Sexual & Reproductive Healthcare you will work directly with leading Parliamentarians and partners to manage and deliver the APPG’s annual programme of work and meetings.

We are looking for an enthusiastic individual with an interest in healthcare policy and a passion for improving society. A background in policy, public affairs, campaigning, as well as proven project management and events experience is highly desirable. Excellent writing skills are essential, as is a broad understanding of communications techniques to engage policy makers around the issues that clinicians and the public alike face.

FSRH offers a flexible working pattern, including hybrid working, with the option of working in the offices of the Royal College of Obstetricians and Gynaecologists in London Bridge, where FSRH is situated. FSRH also offers a package that includes a first-class pension scheme and generous annual leave.

The closing date for applications is Sunday 14th September with interviews likely to take place w/c 22 September 2025

We will offer you:

 We offer a range of benefits at FSRH to support staff wellbeing, including:

25 days holiday, with an additional 2 days leave after 2 years of service, and a further 3 days after 5 years.

• Birthday leave
• Flexible working culture
• Volunteering Day
• Pension and life assurance scheme: 10% employer contribution / 5% employee contribution after successful completion of probation. This also includes access to life assurance at 4x annual salary and an income protection scheme.
• Employee Assistance Programme (EAP)
• Employee discounts portal
• Free Lunch Thursday
• Interest free season ticket travel loans
• Enhanced maternity, paternity & adoption pay
• Training and development

To Apply

Please apply at the following link:  Senior External Affairs & SRH APPG Manager job - Faculty of Sexual and Reproductive Healthcare Head Office - FSRH - Faculty of Sexual and Reproductive Healthcare

Deadline for applications is Sunday 14th September 2025

Interviews are likely to take place w/c 22nd September 2025

We value diversity, promote equality and encourage applications from people of all backgrounds. We are working hard to minimise unconscious bias and your application will be anonymised to support this.

NB:  In order to fulfil this role you should be resident in the UK with a valid right to work; we are unable to sponsor people requiring a work visa.

We are looking for a Care Supervisor (Senior Care Assistant) with experience in care homes, adult health, social care, or community settings.

As a Care Supervisor, you will inspire care teams to provide compassionate, high-quality support tailored to each resident’s needs. Evidence of professional development in dementia care is essential. You will create personalised care plans, promote health and well-being, and ensure that the preferences and choices of residents are central to their care.

 Working 37.5 hours per week, various shift patterns are available from 7:00am to 2:00pm and 2:00pm to 9:00pm and 9am – 6pm, including weekends and bank holidays.

Day shifts rate: £14.02 to £15.16 per hour
Night shifts rate: £15.22 to £16.36 per hour
 
 Please note that we are currently only able to consider applications from candidates who have the legal right to work in the UK. We are unable to sponsor visas. This role is on-site at the care home location, therefore, you will need live within commutable distance of the care home.
 
 Key responsibilities of the role:

- Manage shifts effectively to ensure everything runs smoothly and that care is always a top priority.
- Guide and support team members to help them develop professionally.
- Assess individual care needs, create personalised care plans, and ensure the safety and well-being of all residents.
- Oversee medication administration and ensure it’s done safely and accurately.
- Provide compassionate care, particularly in end-of-life situations, offering emotional support to residents and their families.

You will hold a Level 3 Diploma in Adult Social Care or equivalent and will be willing to work towards a Level 3 Team Leader / Supervisory Apprenticeship Standard. An enhanced DBS check will be required for this role.
 
 Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
 
 Employee benefits include:

- 22 days’ paid holiday plus bank holidays, with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 14%, subject to eligibility
- Additional rates for nights, bank holidays and overtime
- Flexible hours to suit your needs
- Affordable and quality meals at reduced cost
- Free on-site parking
- Free enhanced DBS check
- Uniform provided at no cost
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Exclusive retailer discounts on popular brands
- Range of courses delivered by learning specialists to support your development goals and objectives

Galanos House is one of six care homes, situated on the edge of Southam, a small market town in the heart of the Warwickshire countryside. Our care home has a CQC Outstanding rating.  A place where ex-servicemen and women and their spouses can feel completely at home, providing care for those who have served in the Armed Forces and their dependants. We offer Nursing Care, Residential Care, and support for people living with dementia. Adjacent to the main building is the Galanos community hub, which boasts a beautiful light and spacious café and a number of multipurpose spaces which host groups, activities & events As part of our award-winning team, you will receive full support with training and personal development.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

Context and Background

The NSPCC's mission is to end cruelty to children. In order to carry out its charitable work, the NSPCC relies on the fundraising support of people across the UK for 85% of its annual income. Within Fundraising, our aim is to provide maximum resources for the NSPCC and children by working together to create the best possible donor experience by building long-term relationships to create a supporter experience which is different, better and more rewarding than that of supporting any other charity. 

The Special Events team focuses on fundraising events as a key part of audience-led fundraising. This department is responsible for supporting volunteer committees in putting on high level fundraising events. Execution needs to be flawless. Attention to detail is paramount, as are the diplomatic skills to help volunteers achieve success. About the team and how this roles fits into the team and department

Job purpose

· To contribute to the Income Generation department’s purpose of maximising income from potential and current supporters through project managing specific events (including securing sponsorship), and providing committee support 

· To support in the delivery of the agreed departmental strategy, goals and fundraising budget

· To work effectively with other departments in Income Generation and other functions within the NSPCC to maximise income for children

· To keywork supporters and build excellent relationships with key stakeholders who take responsibility for delivering income through high level fundraising and corporate events

· To ensure our events are delivered to a consistently high standard, and bring in new, innovative ideas so we remain competitive in the sector

Key relationships - Internal

· Reports to Fundraising Manager / Head of Special Events

· Line management responsibility of one Special Events Executive

· Pro-actively works with colleagues in other NSPCC divisions to further relationships and identify and develop opportunities for growth

· Works with a range of NSPCC supporters and potential supporters and/or a range of suppliers that support fundraising relationships and activity

Key relationships - External

· Recruiting, managing and building relationships with chairs, committee members and other senior volunteers

· Procuring and managing relationships with Special Event suppliers

 Main duties and responsibilities

· To lead and scope out new events and opportunities

· To successfully manage and deliver large-scale events and special projects within the portfolio of events, overseeing all event logistics and relationship management and development of Special Events Managers when working on shared projects

· To lead on specific fundraising projects and large-scale events, and support development of Executives through your projects 

· Contribute to and deliver particular aspects of the department’s annual business plan and budget. To support project groups for the Special Events team to improve processes and identify new opportunities 

· To manage and develop relationships with senior volunteers and potential supporters through effective and regular communication

· To proactively seek out opportunities to add value to the team and wider organisation

· To develop and create engaging materials for events and stakeholders

· To act as experts in our field by offering support and expertise both internally and externally

· To work cross-departmentally to ensure that fundraising activities are managed and developed in a way that maximises income for the NSPCC through streamlined processes

· To manage, negotiate and review relationships with external suppliers to ensure the most cost effective outcome

· To line manage a Special Events Executive, provide training, mentoring, coaching and development of that individual 

· To represent the NSPCC’s values in everything you do

Responsibilities for all Staff within the Income Generation Directorate

· A commitment to safeguard and promote the welfare of children and young people

· To update databases and supporter information systems on a regular basis in line with Data Protection legislation and NSPCC policy and procedures.

· To actively participate in regular department and team meetings, contributing to strategy, discussions and decisions which will be beneficial to the Directorate and wider NSPCC activities.

· To adhere to all the NSPCC’s service standards, policies and procedures.

· To evidence an understanding of and commitment to the demonstration of the NSPCC’s values.

· To maintain an awareness of and comply with NSPPC data protection regulations and to ensure currency of changing GDPR regulations.

· To be responsible for personal learning and development, to support the learning and development of others and the whole organisation.

· To work in a manner that facilitates and encourages inclusion.

· To be pro-active in identifying ways to improve personal and team performance

· To maintain an awareness of own and others’ Health and Safety and comply with the

· NSPCC’s Health and Safety policy and procedures.

· To take personal responsibility for keeping up to date with NSPCC work to end cruelty to children, including securing updates on project and service developments and general NSPCC news.

Person specification

1. Extensive experience and technical knowledge of event and project management, specifically with a track record of successfully delivering and growing large scale events

2. Excellent ability to establish, develop and maintain relationships with a wide variety of stakeholders, including senior level individuals to achieve desired outcomes

3. Experience of line managing or mentoring direct reports e.g. assistants or interns. Proven ability to develop individuals, team building skills, working well with others as part of a team, giving support and recognising expertise in others

4. Well-developed organisational skills with experience in planning, monitoring, implementing and leading major projects to agreed deadlines, with the ability to organise and plan own work and the work of others to deliver objectives on time

5. Excellent ability to successfully negotiate with others 

6. Excellent communication skills to present information in a clear, persuasive and inspiring way for a range of audiences 

7. Well-developed ability to take ownership of budgets and a proven track record of meeting income targets and keeping within financial limits

8. Proven track record of applying creativity/innovation to events to achieve desired outcomes and/or significantly grow event income

9. Experience of success in a customer focussed environment, such as fundraising, sales or marketing

10. Experience of using Windows-based software packages, including word processing, spread sheets, electronic mail and the internet

Safer Recruitment

As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk.

Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.

The recruitment and selection of our people will be conducted in a professional, timely and responsive manner and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance.

Our principles:

Always seek to recruit the best candidate for the role based on merit including their skills, experience, motivation and competencies. Our robust recruitment and selection process should ensure the identification of the person best suited to the role and the organisation.

• Committed to diversity and equality of opportunity and will interview all applicants (internal and external) who self-declare at application as having a disability and who meet the minimum requirements in the person specification of the vacancy they are applying for.

• We will make reasonable adjustments at all stages of the recruitment process in order to enable successful candidates who declare disabilities to start working or volunteering their time with us.

• Any current member of staff or volunteer who wishes to apply for vacancies and is suitably qualified will be considered and addressed fairly and objectively based on their merit.

• As an organisation committed to safeguarding, we will ensure all under 18’s joining the organisation will have ongoing risk assessments to ensure their role and activities are safe and appropriate.

• All documentation relating to candidates will be treated confidentially in accordance with the GDPR legislation.

About the role

This is a fixed-term opportunity for an experienced Charity Shop Manager to join our team at our Exeter-based charity.

This new role will combine providing support and/or absence cover to our existing shops, along with getting involved in other opportunities for growth and development across the retail team (e.g. volunteering). Working in the shops may involve working to support the shop manager, or stepping in for them at short notice (and quickly getting to grips with their shop, processes, staff, volunteers and customers). This will be balanced according to business needs.

The nature of this role means that you will need to be capable of both leading or being part of a team consisting of shop assistants and volunteers.

There will also be times when you will be working on your own or with our Head of Retail and Enterprise at our Exeter base. The most important thing is that you will be helping us to achieve and exceed business targets for sales, growth and profits.

You will be based either at one of our charity shops, or at our main base in Exeter (to be discussed at interview).

About you

We’re looking for someone with prior management experience in charity retail, and demonstrable knowledge of the sector and its challenges. You will be self-motivated, commercially aware with a creative eye for displays, and constantly seeking new business opportunities. You will be comfortable with both acting as shop manager, and supporting the existing shop team, depending on the situation.

You will have excellent interpersonal, communication and customer care skills and be a person who motivates their team and creates a safe and energetic working environment.

There is a need to travel to different shops in Exeter and East Devon (depending on business needs) so a driving licence and willingness to drive InFocus vehicles is important.

Head of Finance
Salary: £50,000 - £55,000
Based: Oxford, OX1 1BP
Contract: Permanent
Hours: Full-time – 40 hours per week (flexible)

The Head of Finance is a member of the Senior Management Team (SMT) of Modern Art Oxford and is responsible for managing and reporting on the finances of the charity, acting as Company Secretary.  

The role is supported by the Senior Finance Officer and Finance Assistant.

Responsibilities

Finance

• To work closely with the Director on the preparation of the business plan and to take a leading role within SMT on monitoring and reporting to ensure its successful delivery.
• To lead on budgeting processes including three- to five-year plans, detailed annual budgets, cash flow forecasts and in-year re-forecasts.
• To be responsible for reporting on the overall financial position of the organisation, including the statutory accounts, management accounts and reports to budget-holders, ensuring that budgets are adhered to, that cash flow is managed, that effective cost control mechanisms are in place, that revenue is maximised and that there is timely and accurate financial reporting to SMT and the Board of Trustees.
• To ensure that best practice, statutory and organisational requirements are met in the operation of financial controls, the management of funds, charity accounting, Endowments Funds and investments, and taxation.
• To ensure the safety and security of the organisation’s financial assets.
• To prepare and submit the annual Museums & Galleries Exhibition Tax Relief (MGETR) submission, Gift Aid and all other tax rebates.
• To liaise with the external auditors for the annual audit of the statutory accounts and management of the pensions and other professional financial services as required, being the main contact in the organisation for the bank, auditors and pension providers.
• To liaise with pension trustees and other employers of the PSATSA closed defined benefit scheme, including triennial revaluations and negotiation of affordable repayments, reporting to the Trustees and Director.
• To work in close partnership with the Director and the capital project management team, to manage and report on the financial aspects of any future capital projects, reporting to the Director and the Capital Sub-Committee of the Board of Trustees, and managing all related financial administration.
• To be responsible for arranging Modern Art Oxford’s insurance.

Governance, Compliance & Trustee Reporting

• To attend Board meetings as required and support the Director in providing background briefing and financial material to enable the Board to make considered decisions about all matters of finance and finance policy.
• To manage, attend and prepare reports for the Finance & Property sub-committee.
• To coordinate the production of the Annual Trustees Report for the statutory accounts and ensure compliance with Companies House and Charity Commission requirements, including maintaining Trustees and Directors’ records and details.

Other

• To contribute to the overall strategic direction of the organisation as a member of the Senior Management Team, and actively participate in new developments including audience development, capital planning, communications, partnerships, reporting and fundraising.
• To complete as required annual reports, including the annual submission for exhibition tax relief and other key reporting, including Arts Council England and Oxford City Council submissions and project-funding reports.
• To carry out any other duties, reasonably requested by the Director.

Person Specification

Essential

• Significant experience in financial roles at a senior level, managing all aspects of running a financial function and dealing with a range of activities, ideally in a small to medium-sized charity.
• Used to preparing budgets, management accounts and cashflow forecasts alongside cost control management.
• A good understanding of VAT regulations, the VAT return process and charity taxation.
• A good working knowledge of payroll and end of year audit processes.
• Experience of business planning for a medium-sized charity.
• A flexible approach to working in a busy environment requiring excellent multi-tasking and time-management skills.
• Experience of using a CRM Database.
• An understanding of IT and digital infrastructure.
• Strong planning and organisational skills.
• Experience of managing small teams.
• The highest level of commitment to equality, diversity and inclusion.
• Excellent interpersonal skills and emotional intelligence.
• Good team worker.
• Excellent writing and communications skills.
• An ability to prioritise a complex range of tasks in a fast-paced working environment.
• A confidential and empathetic person of integrity.

Desirable

• Qualified accountant (ACA, CIMA, ACCA) and/or appropriate business, financial or postgraduate qualifications.
• An interest in and experience of working in the charity sector, ideally the arts.
• Experience in the not-for-profit sector and charity accounting practices including preparation of the annual Charity Commission return, partial exemption VAT processes, Gift Aid and MGETR.
• Experience of BreatheHR and Xero platforms.
• Experience of working with a board of voluntary trustees, a wide range of funders and public sector organisations.
• Good line management and coaching skills.
• Experience of managing the financial aspects of capital projects.
• Experience of fundraising, marketing, retail and e-commerce.

About Us

Modern Art Oxford is one of the UK’s most exciting and influential contemporary art organisations, renowned for its bold and ambitious artistic programme that promotes diversity and internationalism and celebrates contemporary art as a progressive agent of social change.

Modern Art Oxford welcomes approximately 100,000 visitors each year with approximately 15,000 attendances by schools and community groups in creative learning and participation activities. The organisation’s digital content reaches 450,000 through Modern Art Oxford’s digital channels annually.  Through a wide range of high-quality content creation and programming, Modern Art Oxford aims to make contemporary art accessible and engaging to the widest audience and to promote creativity in all its visual forms.  Over the last 60 years Modern Art Oxford has brought some of the world’s most important artists to the city, and the UK, and has developed an international reputation for pioneering emerging and under-represented artists.

Modern Art Oxford is a registered charity and receives core funding from Arts Council England and Oxford City Council, and the generous support of individuals, trusts and foundations, sponsors and friends.

Benefits

• 25 days annual leave plus public bank holidays (increasing by one day per annum of employment up to five additional days).
• Employees are entitled to a discount in our Modern Art Oxford Shop and Café.
• There is an Employee Assistance Programme through Gemelli.
• Discounts, Cycle-scheme and Tech-scheme program available through BHN Extras.
• An auto-enrolment pension scheme is in place with Legal & General. Under pension auto enrolment legislation, the employee will pay 5% (before tax relief) and the employer will pay 3% of qualifying earnings to the Legal and General plan.

Applications must be received by midnight on Sunday 7th September.
Interviews will be held on Friday 19th of September.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are committed to improving the diversity in our workforce in order to better reflect the diversity of our local communities. All job vacancies are advertised here as part of a fair and open process. We welcome applications from people of all cultures and ethnicities, including those that may experience racism, as part of our Anti-racism Action Plan.

No agencies please.

Job title: Development Manager

Hours: 35 hours per week full time or part time considered. If your preference is to work part time, you will be required to work at least 3 days per week. We are open to flexible working and hybrid options for this role.

Reporting to Director of Development

Salary £37,500 per annum FTE  

Wells Cathedral is a masterpiece of English Gothic architecture, renowned for its astonishing beauty, historical significance and its international reputation for music.

It stands as one of the most impressive cathedrals in the UK and is a world-class centre for worship and mission, inspirational music and creative engagement with young people and visitors from around the world.

Are you an inspiring fundraiser with a track record of engaging a range of individual donors?

Would you like to utilise your excellent relationship building skills and creativity to help inspire philanthropists with the work of Wells Cathedral and help conserve and maintain it for future generations?

Could you deliver one of a kind events and exceptional communications to inspire support from individual donors towards an important place of worship and a world renowned heritage organisation?

The Development Manager will play a critical role in developing and managing individual fundraising for the Cathedral with a particular focus on engaging and inspiring the Cathedral’s individual supporters, Major Donors and prospects with the work of the Cathedral, developing and implementing robust stewardship activity and undertaking and developing vital prospecting processes to support both priority projects and year round fundraising.

This role will line manage the Development Assistant.

As Development Manager you will:

· Lead on creating and developing the Individual Giving strategy for the Cathedral, in consultation with the Director of Development.

· Deepen relationships with existing supporters by developing and delivering an impactful stewardship framework for individual donors.

· Work in consultation with the marketing team to create inspiring and relevant communication strategy for individual supporters with a focus on impact, to include regular feedback mechanisms to improve stewardship plans and engagement.

· Build the financial resilience of the Cathedral through developing individual prospecting processes, prospect research, and developing qualified prospect pipelines to secure income from individual supporters and major donors. With an initial focus on the Vicars’ Close project and developing in line with future priorities.

· Work with the Director of Development to develop an inspiring range of bespoke cultivation plans for Major Donors.

· Design, deliver and support a range of unique events to inspire supporters and cultivate new relationships, bringing to life the extraordinary work of the Cathedral. Work across the cathedral to integrate fundraising into existing events and programmes.

· Achieve results through persuasive and compelling proposals for Major Donors and creation of robust budgets. Amplify project impact through inspiring reports and personalised engagement opportunities.

· Develop, manage and deliver Wells Cathedral’s individual giving programmes, including Planned Giving, regular inspiring appeals and individual giving opportunities as part of priority projects.

· Strengthen supporter relationships across the organisation, working with the Cathedral leadership team, Chapter and project leads to support engagement with individual donors and Major Donors.

· Develop and implement plans to keep existing donors engaged, with opportunities to increase their level of giving over time and in line with projects and targeted appeals.

· Regularly report progress to the Development Director and Cathedral Chapter on the individual giving income pipeline, supporter engagement, upcoming opportunities, and challenges.

· Keep up to date with trends and good practice and identify opportunities to improve and develop Wells Cathedral’s individual giving.

· Utilise CRM as an effective Relationship Management tool and develop robust prospecting processes.

· As the Cathedral’s Gift in Wills strategy develops, support engagement opportunities for individual supporters and develop appropriate processes to support this area.

· Network and keep abreast of the wider funding landscape and giving trends to inform the strategy.

· Support the team through additional duties as reasonably required to assist the smooth and efficient running of the Development Team and maximise the impact of the fundraising function. Some weekend and out of hours working may be required.

We would like to hear from you if you:

· have enhanced income streams, with a focus on individual supporters and Major Donors and made a real impact upon the charitable objectives of an organisation — a degree is not an essential requirement.

· enjoy building and deepening relationships with a range of individual supporters, with exceptional interpersonal skills and the ability to tailor opportunities to funder priorities.

· have a successful track record in developing individual giving programmes and major donor relationships, securing funds from a range of individuals and Philanthropists.

· are a persuasive and influential communicator, with exceptional communication, writing and research skills.

· Confident to engage with multiple stakeholders including volunteers, prospective donors and high level supporters.

· have an ambitious, positive, and creative approach, with experience at working collaboratively organisation wide.

·  have strong networking, collaboration, and relationship-building skills, with the ability to inspire and motivate others — internally and externally at all levels.

· enjoy in prospect research and developing successful cultivation plans to inspire donors and secure funding.

· have delivered exceptional donor experiences and co-ordinated special events and inspired a range of individuals donors.

· are passionate about working for Wells Cathedral and making an impact within the heritage sector.

The successful applicant will also be expected to share in Wells Cathedral’s commitment to safeguarding and promoting the welfare of children, young people, and vulnerable adults.

We welcome applications from those with existing fundraising experience and looking to further their experience in a manager role, with line management responsibilities. We currently operate a hybrid model of working and are open to discussing flexible ways of working, including full and part time and some remote working. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full time or need more flexible working patterns.

Please get in touch to arrange an informal conversation ahead of applying to learn more about us and why this opportunity is right for you.

To apply, please send a copy of your latest CV together with a supporting statement (no more than 2 pages) explaining your motivations for applying for the role, how your skills, knowledge and experience match the role outline and what you can bring to it. If your preference is to work part time, please state how many hours a week you wish to work.

Shortlisted candidates will be expected to complete our standard Application Form and Equal Opportunities Monitoring Form.

In return we offer:

· 6.6 weeks of annual leave per annum inclusive of bank holidays. The holiday year runs from 1 January to 31 December.

· A discount of 10% is available in the Cathedral Shop and Café.

· Staff training and opportunities to develop your skills.

· Pension Defined Contribution Scheme. Contributions as % of salary:

Age Employee Employer

<50 3% 5%

50–55 4% 8%

>55  5% 10%

· Parking spaces are available in the Cathedral car park. Cars are parked at the risk of the owner.

· All reasonable working expenses will be met in line with Cathedral policy.

The appointment will be conditional on the satisfactory completion of all pre-employment checks, including a basic DBS check. A probationary period of 6 months will apply to this post.

First stage interviews: 23 September 2025

Second stage interviews: 29 September 2025

Who we are:

Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background. 

Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen. 

We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.

Summary of the role:

The Global Programmes Manager provides supervision and management support to Muslim Aid Country Offices and implementing partners ensuring the efficient and effective implementation of high-quality delivery of projects and programmes in line with organizational strategy, in compliance with donor expectations, governmental and international standards.

The role is responsible for technical and management advice and support to ensure Muslim Aid Country Offices and partners are implementing, monitoring and evaluating programme activities in compliance with Muslim Aid’s strategy and budget as well as recognised international standards.

In addition, other key responsibilities include building and expanding strategic partnerships, with donors and other development partners to increase the size, scope and quality of programmes implemented by the Country Offices to reach the poorest, marginalised and underserved populations. Regular travel will be required.

About the Role:

1. Implement our strategy by supporting Country Offices and partner organisations in programme development and delivery, and in impact measurement.
2. Support Country Offices (including affiliates) to reinforce our mission, vision, values and direction through clear and articulate communications.
3. Provide technical support in organisational development for the Country Offices, ensuring appropriate technical and management skills exist to effectively implement programmes and showing improvements over time in our organisational health checks.
4. Work closely with Country Offices and partners to strengthen our due diligence and compliance procedures and ensure their effective use in practice.
5. Ensure efficient use of allocated funds; agree budgets and plans for the Country Offices. Ensure financial management and Value for Money is central to the management and accountability of work undertaken by Country Offices and partners.
6. Ensure that the quality of our programmes and partnerships at all levels are of a high standard in delivering our promises and commitments.

About You:

To be successful in this role, you will need:

1. Educated to degree level standard in international development or similar related field
2. Demonstrated experience in international development management including senior management and distance management.
3. Experience of building strong relationships at the highest levels with development partners.
4. Knowledge of SPHERE, CHS and DEC Accountability Framework priorities and other humanitarian/development
5. Excellent project management and facilitation skills.
6. Strong and well-developed analytical skills coupled with experience of writing quality proposals and reports

Why you should apply:

Join Muslim Aid as a Global Programmes Manager and take a leading role in driving the delivery of high-quality humanitarian and development programmes around the world. This is a dynamic opportunity to support and oversee our Country Offices and partners, ensuring effective implementation of impactful projects that align with our global strategy and meet international standards. You’ll provide critical technical and management support, help strengthen monitoring and evaluation systems, and foster strategic partnerships with donors and key stakeholders. If you're ready to make a global impact and support communities in need through sustainable, scalable programmes, apply now to be part of our mission.

Benefits you will enjoy working for us: 

• 25 days annual leave + 4 Privilege days
• Hybrid working
• Paid time off for medical appointments 
• 2 hours lunch break on Fridays 
• Time off in Lieu (TOIL) 
• Pension Scheme

How to apply:

To apply please submit your cover letter (no more than 1 page) and CV.

We are seeking an energetic, enthusiastic, eye-for-detail person to join us as the new Parish Administrator.

The successful candidate will be responsible for the smooth running of the parish office and will be the first point of contact for all those wishing to access any business of the Parish. 

This position requires proficiency in various clerical tasks, excellent interpersonal and communication skills, and the ability to manage multiple responsibilities efficiently.

Main Responsibilities:

• • To be the friendly welcoming face of the church
  • Provide administrative support to the church and its activities
  • Manage the church office, including handling phone and email enquiries
  • Maintain church records, service rotas, and church calendar
  • Oversee hall bookings and liaise with hirers
  • Assist with preparation of weekly notice sheets and service materials
  • Coordinate church communications (newsletters, website updates, social media)
  • Ensure compliance with safeguarding and data protection requirements

  We’re Looking For Someone Who:

  • Is highly organised, efficient, and self-motivated
  • Has excellent communication and IT skills
  • Can work well independently and as part of a team
  • Understands and supports the values and mission of our Church
  • Has previous administrative experience (experience in a church or charity setting is desirable)

  What We Offer:

  • A welcoming and supportive church environment
  • Flexible working hours across the week (exact pattern negotiable, some hybrid working possible by arrangemnt)
  • Opportunities for training and development
  • A meaningful role at the heart of a growing church community
  
   

Hours: The role is part-time (20 hours per week) working on site in the church office

Salary: £14 to £16 per hour (depending on experience and qualifications)

Please note: There is a requirement for applicants to fully support the ethos of this Anglican parish.This post involves is subject to a DBS check. The successful applicant will be required to undertake Rochester Diocesan safeguarding training at an appropriate level.

The information pack and application form can be downloaded below

Closing date for applications: 12th September 2025.

Interviews: Week beginning 29th September 2025

Are you someone who takes pride in providing exceptional customer service and wants to make a real difference? At Guide Dogs, we’re on a mission to help people with sight loss live the life they choose — and our Supporter Experience team is a key part of that journey. 

As a Customer Service Executive (internally known as a Supporter Experience Executive), you’ll be the voice of Guide Dogs for our supporters. Whether it’s answering questions, solving problems, or taking donations, you’ll ensure every interaction leaves our supporters feeling valued, informed, and inspired. You'll bring patience, empathy, and initiative to every conversation — whether it’s by phone, email or post — and handle even the most sensitive topics with care and professionalism. 

We’re looking for someone who thrives in a fast-paced environment—confident in managing their own workload, juggling multiple priorities, and communicating clearly with both supporters and colleagues. As a Customer Service Executive, you’ll play a key role in delivering exceptional supporter experience while working to agreed service levels and ensuring no detail is missed.

You’ll also play a crucial role behind the scenes, helping us maintain accurate records, capture supporter insights, and shape an experience that keeps people coming back. Working closely with your team, you’ll share knowledge and help keep our supporter database and working systems up to date and accurate.

What’s more, you’ll be working in an environment where dogs might be around (which we think is a bit of a bonus!), and where every member of the team is encouraged to be a Guide Dogs ambassador — out in the community, at events, and in everything we do. 

This role will be office based at our Reading site.  You’ll be working 35 hours per week, worked 9am to 5pm, Monday to Friday. 

No two people with sight loss are the same, and none of our people are either. So, we are proud to offer a range of person-centred benefits that can support each member of staff in ways that really mean something to them – and show them how much they mean to us. We offer a flexible benefits package, discounts and cashback scheme, a generous holiday allowance and matched contributory pension scheme to care for our people.