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Top job
First Step Trust, Woolwich (On-site)
£65,000 - £70,000 per year
We are looking for someone with sound experience in a range of management roles including line management and senior management.
Posted 2 days ago
Closing in 3 days
The Royal College of Radiologists, Holborn (Hybrid)
£51,724 per year increasing to £57,167 per year following two years continuous service
Posted 2 weeks ago
Closing in 4 days
Family Action, London (Hybrid)
Starting at £46,796 FTE per annum, raising to £54,186
Posted 3 weeks ago
Closing in 4 days
The Connection at St. Martin-in-the-Fields, London (Hybrid)
£50,547 per year
We are seeking a proactive, experienced professional who will work with the CEO to implement our People and Culture strategy
Posted 2 days ago
School and Public Health Nurses Association (SAPHNA), Remote
£33,000 - £35,000 per year (pro rota)
Posted 1 week ago Quick Apply
Closing in 3 days
Marie Curie, City of London (Hybrid)
£43250 - £48048 per annum + + £3,500 London Allowance if applicable
Posted 6 days ago
Students' Union UCL, London (Hybrid)
£34,605 - £39,980 per year (inclusive of London allowance)
Posted 1 week ago
Parentkind, Remote
To £40,000 per year + WFH Allowance
Join an amazing team in a remote-first, thriving, and parent-friendly charity. 35 hours/week.
Posted 2 days ago Quick Apply
Loughborough Community Centre (LCC), London (On-site)
£24,960 - £32,640 per year
Looking for a motivated individual to join our wonderful LCC team delivering vital award-winning projects for children and their families.
Posted 6 days ago Quick Apply
Page 6 of 8
Woolwich, Greater London (On-site) 6.43 miles
£65,000 - £70,000 per year
Full-time
Permanent
Job description

About First Step Trust (FST)

FST was established in 1994 with the aim of providing access to work experience and salaried employment for people with severe and enduring mental health problems and other disadvantages. Over the years we have managed to adapt our service offer to meet the ongoing changes in funder requirements. We have achieved this by extending our offer to a wider group of long term unemployed people to include a range of practical work and office based work and good quality training courses.

Our approach is about giving workforce members the chance to overcome some of the difficulties facing them by getting them involved as colleagues. We provide ‘on the job’ training, advice and support to enable each person to improve their basic skills and knowledge of the various work undertaken. This will include supporting workforce members to gain recognised qualifications and access to work placements with our customers and other organisations.

In the run up to the pandemic we had 4 garages and Abbevilles. During the pandemic we lost 3 garages due to the loss of trade (Salford), the ending of a lease (Lambeth) and an agreed early termination of the lease in Bexley. We also lost funding for the Lambeth project March 2023 when our contract came to an end.

In addition to the pandemic, funders have increasingly been looking for projects that get people into work and then offer support to help them stay in employment. The Individual Placement and Support (IPS) is the preferred model for most funders.

Whilst IPS has it benefits it is not suitable for the group of people FST works with due to the levels of literacy / numeracy, low self-esteem, low self-confidence and other factors including low level or no formal marketable skills to offer employers. The majority of the FST workforce have been unemployed anywhere from 5 to 10 years or more; 44% have never worked. We also know that most find it difficult to engage with more traditional forms of learning e.g. college, when they first join us. Prior to joining FST 55% of workforce members had achieved Level 1/Foundation or below (41% have none).

In practice this means that IPS is not suitable for them as the type of work they are eligible for (shelf stacking, warehouse work etc.) does not pay enough to make the transition from welfare benefits viable. Furthermore there is a genuine concern about not being able to return to the same level of benefits if they are unable to stay in work.

The welfare benefit trap is well known and our response has been to focus on developing people’s marketable skills across a range of practical and office / finance work.

In practice it can take 2 to 3 years or more to help people overcome the issues they face in learning new skills and overcoming the psychosocial issues alongside the fear of losing welfare benefits. The results of this approach, however, are impressive with a core group of people moving (sustainably) on to salaried employment with FST or externally. 

In more recent years we have shifted our focus to developing new ways of learning and accreditation using technology including Virtual Reality (VR) QR codes and other assistive technologies (SMaRT Pathways).  These programmes are aimed at helping the FST workforce gain the skills they need to access well paid employment in sectors where there are severe skills shortages e.g. the automotive trades, construction and catering.

In addition to SMaRT Pathways there is FST’s SMaRT garage services. Our social enterprise based in Woolwich which provides MOT testing, vehicle repair and servicing to both private and commercial customers. It also provides learning opportunities and work placements for workforce complementing SMaRT Pathways training. The garage also offers opportunities to gain work skills in reception, customer service, parts ordering and other relative administration tasks.

FST’s main office, also based in Woolwich, offers work skill opportunities in finance, marketing, training and general administration in addition to delivering short course training programmes.

We also run 3 work projects in secure units in the North West offering work experience in catering, car valeting and delivering training courses.

About the role

The General Manager will play a pivotal role in overseeing all aspects of FST’s operations, including service delivery, human resources, outcomes governance and compliance, finance, and administrative functions.

Working closely with the CEO, you will be responsible for ensuring the smooth and efficient functioning of our day-to-day operations across the organisation, while contributing to the strategic planning and growth of the organisation. 

Working closely with the CEO you will lead the day-to-day internal operations and business activities to ensure the smooth running of FST. You will act as a strong team leader, who motivates and inspires a small team, fostering and supporting the CEO to champion a positive organisational culture. 

Who are we looking for?

We are looking for someone with sound experience in a range of management roles including direct line management and senior management.  FST is poised to grow and as we develop our capacity it is likely things will change and develop organically.  As such the General Manager will need to be flexible in their approach to overseeing this part of our growth. 

Whilst you don’t have to be an HR professional/expert or be qualified, we are looking for someone who has experience of managing staff in a supportive environment.  This means that you will have some understanding of managing staff within an HR framework, finance and budgeting, team dynamics and the FST philosophy 

We need someone who can demonstrate the ability to oversee the successful delivery of our services, both via funding contracts and our trading activities. You will also be involved in sourcing new business and the expansion of our existing customer base. 

You will come with flexibility and adaptability to navigate the unique challenges and opportunities faced by a small organisation. Whilst this is a strategic role there will be times when the situation demands direct action. This is particularly relevant when developing and supporting the people who use our services (workforce) to develop their skills, confidence and work ethic.

You will be a strong, hands on line manager with the experience to make things happen, along with the ability to think strategically with a track record of taking a project from inception to conclusion.

Main duties and responsibilities:

  • Oversight and management of day to day operations of all FST activities including staff management and support, budgetary management, health and safety, training and development of the workforce.
  • Under the direction of the CEO, implement FST strategies, plans and processes.
  • Manage and monitor finances, analysing income and expenditure against project budgets and produce reports as required.
  • Ensure our social enterprises are commercially viable without compromising on the values underpinning FST.
  • Ensure services are delivered in line with service delivery agreements and in line with FST’s vision and philosophy
  • Developing and maintaining good relations with local community organisations, funders and referring agencies.
  • Managing and monitoring outcomes to ensure funding contract requirements are being met.
  • Ensure FST is compliant with Health & Safety, GDPR and other relevant legislation
  • Work in accordance within the limits and parameters as set out in FST’s policies and procedures, by the Board and CEO.
  • Perform other tasks as reasonably required according to the needs of the project and FST. 

Candidates will have:

  • Demonstrable experience of all aspects of managing staff and operations, ideally within a smaller organisation.
  • Experience of implementing strategies, policies and procedures.
  • Awareness of the demands of operating within a trading environment where commercial standards are applied.
  • Excellent administrative skills.
  • Understanding of and commitment to diversity, equality and inclusion
  • Demonstrable organisational skills
  • Excellent communication skills.
  • Excellent knowledge of MS Office programmes, Internet Explorer and Social Media.
  • Commitment to equal opportunities principles and practice.
  • Understanding and commitment to the values, principles and approach of FST.
Posted by
First Step Trust View profile Company size Size: 21 - 50
Posted on: 11 June 2024
Closing date: 28 June 2024 at 13:14
Tags: Senior Management,Management,Project Management

The client requests no contact from agencies or media sales.