Member and business support manager jobs in coldharbour, greater london

Education Quality Administrator

Hays London Ebury Gate

London (Hybrid) 12.17 miles

£19.5 - £21.0 per hour + £19 per hour + holiday

Temporary (5 months (end of the year)

Job description

Your new company
My client is a well-recognised independent regulator based in the heart of London and are looking for an Education Quality Administrator on a temporary contract for roughly 5 months, and they operate a hybrid model with office expectations on Thursday.

Your new role

The Education Quality Administrator is responsible for providing administrative support within the Quality Assurance, Monitoring and Improvement team.

Administrative support where required for our quality assurance processes. This could include, for example:
- Uploading to our online filing system and formatting documents submitted by organisations, so they are ready for colleagues to analyse.
- Proofreading documents and uploading them to our online filing systems
- Proofreading and publishing content for our web pages.

Administrative support where required for our quality assurance of new medical schools and programmes. This could include, for example:
- Processing administrative forms for education associates carrying out visits
- Printing documentation packs and ordering name badges for visits
- Preparing visit documentation so that education associates can access it online via our document-sharing portal
- Organising travel, accommodation and meals for staff and education associates attending visits
- Recording information about the visit on our online systems
- Administering our records to log and reconcile education associate expense claims for budgeting purposes

Monitoring our quality reporting system in Siebel (this is the system that logs actions that organisations need to implement to meet our standards called 'quality items'), letting colleagues know when items have been updated by an organisation and need to be reviewed, and reporting on pending and overdue items.
Meeting support for a wide range of meetings across the team. Support would include:
- Scheduling meetings
- Calling for agenda items and populating agendas
- Noting actions during meetings and keeping action logs
- Maintaining a forward planner of agenda items for our larger meetings.

Administering and reporting on our education associates, including expense claims to support section budget forecasting, training and annual appraisals.
Manage emails coming into the team's shared mailbox, liaising with colleagues to ensure emails and queries are dealt with by the appropriate person within our agreed timeframes.
To understand and apply our safeguarding policy and processes for protecting children and adults at risk of harm (including knowing how to recognise, record and report safeguarding).
Any other reasonable duties may be assigned from time to time.

What you'll need to succeed

To be able to work within established policies and standard operating procedures with a high level of accuracy, within agreed timeframes
Effective use of IT systems such as Outlook, MS Word and Excel.
To demonstrate excellent written and verbal communication skills, adapting style and level of detail as appropriate.
An ability to work independently with appropriate supervision, as well as an effective team member.
To demonstrate excellent customer service, ensuring the needs of internal and external customers are met and our services and contact with customers are delivered positively.
The ability to work within established service-level agreements whilst maintaining a high degree of accuracy and attention to detail.

What you'll get in return
Flexible working options available.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Posted on: 16 July 2025

Closing date: 13 August 2025 at 16:41

Job ref: 4707966

Tags: Administration

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Learning and Development Coordinator

Young Lives vs Cancer

Remote

£15,509 (£25,849 pro-rata FTE)

Part-time (21 Hours per week)

Permanent

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Job description

Today, 12 children and young people will be diagnosed with cancer. We’ll stop at nothing to make sure they get the right care and support at the right time.

Salary - £15,509 (£25,849 pro-rata FTE)
Hours - 21 Hours per week
Contract Type - Permanent
Location - Home-based, Hybrid/Flexible or Bristol office
Closing date – Sunday 10th August
W/C interview date – 18th August

Change lives in a life-changing career

When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.

The impact of cancer on young lives is more than medical. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer. We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make sure they get the right care and support at the right time.

We challenge the systems and policies that surround children and young people, we highlight gaps and campaign for change. Because we know what a better future could look like. And we know what we need to do to make that future a reality. We need to push harder, reach further and work smarter. And we need the right people on our team to help us get there. People like you.

About the role

We’re looking for a Learning and Development Coordinator (known internally as People Development Coordinator) with either experience in learning and development and/or a strong interest in building a career in the field to join our People Development Team

You’ll support the team in the coordination of internal and externally commissioned learning and development activities, working closely within the team, your departmental colleagues, and internal subject experts on a wide range of subjects and topics that are core areas for our workforce. You will maintain and continually improve our course evaluation, record keeping, and administrative processes, and bring new ideas and solutions to improve efficiency and measure impact. By supporting the wider charity with corporate induction and activities that help the workforce to drive their own development, you will play a key role in ensuring our people are supported to be the best they can be and maximise their talents for the benefit of children and young people with cancer.

This is a part-time role (21 hours a week). This is a hybrid role which can be home-based, hybrid or office-based (Bristol), with some flexibility depending on the post holder.

What will I be doing?

No two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in the job description.

Promoting the 70:20:10 model and providing the appropriate resources and signposting to enable our workforce to proactively drive their own development.
To promote and support the use of new and existing learning and development tools and opportunities to enable people to develop themselves.
To work closely with the rest of the People Development team, People and Culture business partners and internal client base to coordinate and commission high-quality, value for money learning opportunities which further Young Lives vs Cancer’s ability to reach our strategic goals.
Create, maintain, and develop learning and eLearning resources in collaboration with appropriate subject matter experts across the charity.
Promote and provide up-to-date information and support about the People Development offer to the rest of the organisation, including the UK’s Growth and Skills Levy scheme.

What do I need?

Diverse perspectives and unique skillsets are at the heart of Young Lives vs Cancer. If you're passionate about making a positive impact and eager to learn, we encourage you to apply, even if you don't meet the criteria and person specification fully. Your potential is what matters most to us, and we’re committed to fostering an inclusive and supportive work environment to help you develop.

The key skills we’re looking for in this role are:

We are looking for someone with natural organisation and people skills who thrives in a collaborative environment, is adaptable, a great team player, and enjoys a challenge.
Experienced in administrative and coordination duties and working in a learning focussed environment
Good written and verbal communication skills
Strong time management and organisational skills, with great attention to detail
Ability to work under pressure and prioritise tasks and projects
IT skills and being proactive about developing your own skills - especially Office 365 and a good working knowledge of spreadsheets and databases are a must. A working knowledge of SharePoint is a plus.

What will I gain?

For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:

Flexible working: we’re open to working hours outside of 9 - 5 and we can talk through your flexibility requirements at interview stage
Wellbeing, Thinking & Growth Days: four days a year to to step back from the day-to-day and focus on your own learning and development
Generous annual leave allowance
Great family/caring leave entitlements
Enhanced pension
Access to our employee savings scheme

Our commitment to Diversity, Equity, Inclusion and Belonging

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.

We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.

We operate an anonymised shortlisting process in our commitment to diversity, equity, inclusion and belonging. CVs can be uploaded, but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history sections of the online application form for us to be able to assess you quickly, fairly and objectively.

Accessibility

We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible.Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.

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