Member and business support manager jobs

About the role

We are seeking a Grants Systems and Business Analyst to join our Foundation, providing subject-area expertise to our grantmaking and wider teams. This exciting role leads on our grants system and processes and ensures we are working in the best way to support our grant-making (approx. £35m of grant spend per year).

You will lead on maintaining, designing and developing grant making systems and processes and their relationship to other parts of the organisation. You will work with colleagues to identify where we could improve our use of existing digital systems or introduce new systems and oversee the introduction of new systems as agreed including the development of a new grant management system. A key element of this role is to help others work in the most efficient and effective way. 

In addition, the role leads on introducing, developing and overseeing the operation of digital systems to support the operation of PHF’s wider business.  The post holder will bring a mix of technical and people skills to lead on continuous improvement, ensuring our systems and workflows fit the needs of the organisation and those we work with, and colleagues are skilled-up to work effectively.  This may involve working on the introduction of new software as required and will include working with our IT support company, software suppliers and colleagues who have specific oversight of some systems.

Main areas of resposibility 

• System and Process Design for grant-making
• Systems to support PHF’s operation
• System Administration and Support
• Integration with other systems
• Reporting and data management

Our ideal candidate will be an experienced digital systems and data expert who can confidently translate technical language to a non-expert client group in order to improve systems and ways of working. You may have exeperience of Blackbaud Grantmaking software or will be confident to pick this up. 

About us

Paul Hamlyn Foundation was established by Paul Hamlyn in 1987. Upon his death in 2001, he left most of his estate to the Foundation, creating one of the largest grant-making foundations in the UK.

We use our resources to support social change, working towards a just and equitable society in which everyone, especially young people, can realise their full potential and enjoy fulfilling and creative lives.

Our vision is for a just society in which everyone, especially young people, can realise their full potential and enjoy fulfilling and creative lives.

Our mission is to be an effective and independent funder, using all our resources to create opportunities and support social change. We partner with inspiring organisations and individuals to put them at the heart of leading change and designing solutions to overcome inequality.

We are committed to being an anti-racist organisation. This commitment drives how we work, who we work with and how we make decisions. You can read more about our commitment to Diversity, Equity, and Inclusion (DEI) here.

We have five funding priorities where we wish to see change for our work in the UK:

• Investing in young people

• Migration

• Arts

• Arts Education

• Nurturing ideas and people

Our values are important to us and we work to and carry them through all our activity.

Benefits

The Foundation is based in light and recently refurbished offices near Kings Cross in London and we currently work to a hybrid working model with 40% of time worked in the office and the rest a combination of external grantee visits and homeworking. We offer fantastic benefits including

• 25 days annual leave,

• 10% non-contributory pension contributions with optional additional 2.5% matched employer contributions

• Enhanced maternity and paternity policies

• Complimentary lunch when in the office.

First stage interviews are expected to take place remotely on Friday 28th November. Second stage interviews are expected to take place in-person on Wednesday 10th December.

In this exciting role you will work within the small Communciations & Fundraising Team to maximise income generation from individual givers through your ability to manage outstanding supporter care, accurate database management and targeted marketing via email, post, and social media.

You will hold key responsibility for ensuring the accuracy of all our fundraising and marketing data and be responsible for ensuring the correct targeting of all marketing approaches. You will work closely with, and in support of all other members of the Fundraising and Communications teams. If you have experience of managing volunteers, all the better.

You will conduct and present excellent analysis on all marketing activity with clear recommendations for improvements to fundraising communications alongside donor/donation and database management.

Using your CRM and database knowledge, you can play a key role in the management of donor management but also the wider data support for the charity. it is an exciting time at Doctors of the World, with a diverse portfolio of projects supporting those who are excluded from health in the UK. 

Benefits include:

• 28 days annual leave per annum (addtional days off for birthday, volunteering and religous festivals).
• Active Flexible Working Policy.
• Employer pension contribution scheme.
• Cycle to work scheme
• Eye testing
• Blue Light Card membership

Key Deliverables:

1. In collaboration with the Foundation Secretary, develop business cases for planned projects and funding proposals.

2. Manage and develop CU Futures, an innovative education and leadership development programme for young professionals in the credit union sector.

3. Work with the DEEU team to manage the relationship with the DE Committee and support the successful delivery of the annual courses.

4. Develop new learning and professional development options for professionals in the credit union sector

5. Work with ABCUL and stakeholders to secure funding and build new grant opportunities for the credit union sector.

6. Manage stakeholder relationships, engaging with ABCUL members, financial organisations, funders and the All-Party Parliamentary Group on Credit Unions.

7. Deliver impact measurement and evaluation of all programmes to support continuous improvement and growth.

8. Facilitate and document lessons learned, and final reporting of projects

Age UK has an exciting opportunity to join their fantastic team in Clapham.

We are recruiting for a Shop Manager to manage the day to day running of our Clapham shop (South West London, SW4).

As Shop Manager, you will manage our brilliant team of staff and volunteers, providing effective leadership, training, and development.

Utilising your previous experience and excellent managerial skills, you will help maximise store sales and profits while ensuring our customers and donors receive an excellent shop experience.

This opportunity offers an excellent benefits package as well as the chance to work within a valued team, all working to raise funds for a charity that provides vital services and support to older people across the UK.

If you have a passion for retail and would like to use your skills within a charity that supports thousands of older people across the UK, then this may be the role for you!

Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs.)

To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised.

You will have:

• Experience in a performance driven retail/customer centric environment
• Experience of managing people
• Ability to lift and carry bags of stock up to 10kg's
• Ability to build, retain and develop a team
• Strong drive to achieve results through others
• Ability to delegate, coach and listen
• Ability to manage time under conflicting priorities
• Ability to motivate self and others
• An open and adaptable approach to change and be able to support others through it
• Experience of communicating with a diverse workforce and customer base
• Ability to establish and maintain successful retail processes and merchandising
• IT literacy and numeracy skills

What we offer in return:

• Competitive salary, 25 days annual leave (pro rata for our part-time colleagues) + bank holidays + annual leave purchase scheme
• Wellbeing days - 2 paid days per year (pro rata for our part-time colleagues)
• Excellent pension scheme, life assurance, Bupa health cashback plan and EAP
• Car Benefit scheme, Cycle to Work scheme
• Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free.
• Blue Light Card scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.

Supporting statements and anonymisation

Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups.

Reasonable adjustments

Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK has an exciting opportunity to join their fantastic team in Pickering!

We are recruiting for a Shop Manager to manage the day to day running of our Pickering store (YO18, North Yorkshire).

As Shop Manager, you will manage our brilliant team of staff and volunteers, providing effective leadership, training, and development.

Utilising your previous experience and excellent managerial skills, you will help maximise store sales and profits while ensuring our customers and donors receive an excellent shop experience.

This opportunity offers an excellent benefits package as well as the chance to work within a valued team, all working to raise funds for a charity that provides vital services and support to older people across the UK.

If you have a passion for retail and would like to use your skills within a charity that supports thousands of older people across the UK, then this may be the role for you!

Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs.)

To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised.

You will have:

• Experience in a performance driven retail/customer centric environment
• Experience of managing people
• Ability to lift and carry bags of stock up to 10kg's
• Ability to build, retain and develop a team
• Strong drive to achieve results through others
• Ability to delegate, coach and listen
• Ability to manage time under conflicting priorities
• Ability to motivate self and others
• An open and adaptable approach to change and be able to support others through it
• Experience of communicating with a diverse workforce and customer base
• Ability to establish and maintain successful retail processes and merchandising
• IT literacy and numeracy skills

What we offer in return:

• Competitive salary, 25 days annual leave (pro rata for our part-time colleagues) + bank holidays + annual leave purchase scheme
• Wellbeing days - 2 paid days per year (pro rata for our part-time colleagues)
• Excellent pension scheme, life assurance, Bupa health cashback plan and EAP
• Car Benefit scheme, Cycle to Work scheme
• Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free.
• Blue Light Card scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.

Supporting statements and anonymisation

Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups.

Reasonable adjustments

Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

About you

We are looking for a proactive and visible finance professional who is able to engage and build relationships across the organisation as a pivotal member within a values-led high performing organisation. You will be a qualified accountant with proven track record of financial management awareness and a solid understanding of charity audits and statutory accounts preparation. You will have the ability to work with staff across the organisation in supporting good financial governance and oversight of financial operational matters. You will have the ability to analyse financial information and present this in a suitable format for the audience. You will have good ability to meet deadlines, be IT literate with an emphasis on financial systems, spreadsheets, Quickbooks and Excel. You will be highly organised with excellent attention to detail and be able to work with minimum supervision.

About the role

The role will involve the management of the day-to-day financial activities, VAT, gift aid, payroll and the monthly, quarterly and annual reconciliations and statutory accounts preparation. The job holder will work closely with the Chief Operating Officer, Finance Officer and volunteers within the team. There will be a requirement to work closely with the income generating staff, budget holders, auditors, banks and credit card providers on a regular basis. The Finance Manager will be responsible for managing the Finance Officer and Finance volunteer.

About us

Carers UK is the leading national charity for unpaid carers. Our support, advice, information and campaigning work are now needed more than ever, as unpaid carers are providing more and more care, adversely impacting on their own health and wellbeing. We exist to make life better for carers and bring about lasting change.

Diversity and inclusion

Carers UK is committed to becoming a diverse and truly inclusive organisation. We strive to create a workplace where our colleagues and volunteers can truly be themselves and feel like they belong and constantly seek to ensure all voices are heard.

To embrace this culture of diversity, our employee and volunteer recruitment should reflect our stakeholders and the society that we serve and support, regardless of age, race, gender, sexual orientation, physical abilities, disabilities or religious practices. We value individual diversity and are actively building diverse teams here at Carers UK and value our colleagues from a wide range of backgrounds.

As a membership charity for carers, we particularly seek employees and volunteers with a real understanding of the issues faced by carers. Reasonable adjustments can be made to the process and role dependent on the needs of the applicant.

At Carers UK, we want our application process to be as accessible as possible. If you need any adjustments to apply please email the recruitment team to discuss.

The closing date for applications is Friday 7 November 2025, 5pm.

The information on the diversity monitoring form will be treated as confidential and used for statistical purposes only.

Carers UK anonymises all applications prior to shortlisting.

Carers UK reserves the right to appoint at any stage, should an outstanding candidate emerge.

Carers UK may carry out online and social media checks before a formal offer is made.

Can you inspire and be inspired? Can you deliver great customer service? Are you looking for a chance to shine? We have fantastic opportunities for progression and development and the Freedom to nurture ideas and flair within a Framework of support to develop you.

At Barnardo's we believe in children, the funds we raise in store support the most vulnerable children and young people in the UK and now's your chance to play your part in this vital work. As well as maximising sales and profit in store you'll also ensure the very highest standards of presentation and customer services – your aim will be to make your store the best in town, for customers to visit and for your colleagues to work in.

You're an experienced people manager; you are creative and resourceful and can use this to generate customer, donor and colleague loyalty. You'll need to be well organised with great communication skills to lead your team of colleagues in store to maximise sales and profit and meet your stores targets.

In return you will work for one of the UK's largest charity retailers with benefits, including full training and development package, promotion prospects, pension and benefits.

Generating the money we need to make children's lives better is a truly fulfilling role so if you'd like to use your talent to make a positive difference then we would love to hear from you!

The full Job description and Person profile is available below. Please read this before applying to ensure that the job matches your skills and experience.

* As part of Barnardo's ongoing commitment to safeguarding, our retail recruitment process requires that successful candidates are asked to consent to a Basic criminal records check.

Interview Date: Where an interview date has been given in the advert, this will be the only date available. Please check this before proceeding with your application.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

About Barnardo's

At Barnardo's we believe in children – no matter who they are, what they have done or what they have been through. Please read about our basis and values following the link below. You will be asked questions relating to them as part of the recruitment process for this role.

Barnardo's is committed to having a diverse and inclusive workforce for staff and volunteers. Our commitment to Equality, Diversity and Inclusion (EDI) is reflected in our values and our practice, and we have invested in this area of our work to ensure that we can deliver on our commitments to be an inclusive employer. EDI is a key enabler of our purpose as a charity and we want to ensure that the diversity of our teams is reflective of the communities we serve and that we continue to learn and develop our work with a focus on inclusion. We particularly encourage applications from candidates from Black, Asian and  Minoritised Ethnic Communities, candidates who are LGBT+ and Disabled candidates. 

Benefits

• Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
• 26 days annual leave plus bank holidays, increasing after 5 years service
• The ability to buy up to another 5 days annual leave via our HolidayPlus scheme
• A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
• Service related sick pay from day 1
• Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
• Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
• Cycle2work scheme
• Interest free season ticket loans
• Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
• Free access to round the clock employee assistance program for advice and support
• Access to Barnardo's Corporate University

About Demos

Demos is a highly respected cross-party think tank with a unique approach to making policy to solve our long term problems. Building on nearly 30 years of creativity, ideas and impact, Demos’s mission is to upgrade democracy: rebuilding the relationship between citizen and state. Our work explores the elements of a ‘New Deal’, in which power is devolved, citizens participate in policy making, and together as a nation we find answers to the challenges of our century.

About Waves

Demos is leading the largest trial of digital democracy in Britain. 

Trust in politics and politicians is in crisis. Only 24% of people trust politicians to make decisions in the best interests of the country. Polarisation is increasing. At the same time, people want to be involved in the public policy decisions that affect them. 

Waves is a €1 million project trialling new technology in local democracy, launched to bring people together to tackle contentious local issues and strengthen trust in local government. Thousands of local people will have the opportunity to shape local government policy on an issue affecting their area.

New AI-powered technology is intended to make it easier, cheaper and quicker for participants to have their say, identify areas of consensus, discuss difficult issues and work through trade-offs together. 

We are working in partnership with two trailblazing councils who are both embracing the opportunity to put the public at the heart of their policy making. The trial will begin in the London Borough of Camden to co-develop an approach to adult social care. The trial will then move on to South Staffordshire District Council as they develop an inclusive engagement process to prepare for their next local plan. The partners will also support a further 25 councils to observe and learn from the process so that they too can use the tools in the future.

About the role 

We are looking for an experienced programme manager who can steer Waves from now until it completes in December 2026. 

You would be joining the programme at a pivotal time as we move from the ‘set-up’ and ‘co-design’ phases of the first 6-months, to the start of the first of our two trials running sequentially over the next 11 months, before moving to a final ‘impact phase’ of dissemination of our toolkits, technology and learning in the final 6 months.

Programme management of Waves means ensuring that the whole project stays on track – on time and on budget – throughout its delivery. There are 5 partners, a number of suppliers and many moving parts, so it is critical that we find someone who can work across the whole programme, anticipating who needs to do what and by when, and ensuring that the programme is delivered successfully so we can draw learnings from it to share widely across the local government, democracy, and tech sectors. 

It is worth bearing in mind that Waves is a ‘test and learn’ trial of a new deliberative democratic process using existing and new technology. Therefore, the team is committed to learning from the project and being comfortable with the uncertainty of not knowing exactly what the outcomes are going to be. 

What you'll need to be sucessful

The types of knowledge, skills and experience we are looking for are below. We welcome a range of applications which include at least some of these attributes.

• Demonstrable experience managing an equivalent programme in terms of complexity, scale and partners with a solid understanding of project management methods.
• Understanding and commitment to the mission of the programme – motivated to tackle issues of low trust in democracy among UK citizens with digital democratic platforms and deliberative processes a crucial part of the solution.
• Team management, interpersonal and communication skills – ability to lead and motivate a team with diverse skills and priorities to deliver a programme of great complexity and uncertainty, including fostering collaboration and trust, managing conflicts, maintaining transparency and empowering different partners to perform effectively.
• Strong strategic thinking and decision-making skills – the ability to align activities with overall programme objectives, making informed decisions based on programme lead and partner inputs and, where possible, data and analysis, and drive the programme towards successful outcomes. 
• Ability to identify potential risks, develop mitigation strategies and manage issues that may arise during the programme lifecycle – ideally in an innovation context, one working with diverse partners with different ways of working or when using technology/ conducting trials with the public.
• An interest in, and comfort working with, innovative technologies that utilise AI and collect data, as well as an understanding of the risks and sensitivities surrounding the use of AI, among the public and within the public sector.
• Experience of owning and managing a large-scale budget, conducting calculations when there are changes from the plan, and maintaining clear and robust tracking of expenditure to ensure financial accountability.
• Demonstrable ability to adapt to changing circumstances, solve problems creatively and maintain momentum and energy during challenging situations.
• Highly collaborative, with a commitment to teamwork and inclusivity.

Application and selection process

To apply, please provide the following through our application form:

• an anonymised CV (with any references to your name and personal details removed)
• answers to four screening questions (up to 250 words each) 
• a completed copy of our diversity monitoring form (optional)

All applications will be evaluated and graded anonymously to minimise bias in our screening process.

Questions?

If you have any further questions or aren’t sure if the role is right for you, please feel free to reach out to us and we would be happy to answer any queries. 

We look forward to hearing from you!

The Senior Digital Marketing & Participation Manager will lead the AMA’s marketing and participation strategy, to build financial growth, visibility, and engagement through co-creation with our community of members. This role will integrate brand development with participatory marketing to develop deeper community connections with members and non-members.

We are looking for someone who will champion innovative, inclusive, and data-informed approaches to build the AMA’s profile and amplify the voices of our members. Our ideal candidate will have strong digital marketing experience at a strategic level, be confident in leading and developing a small team, and have a balanced creative and commercial approach.

As a small team, all of our senior roles include an element of practical delivery and administration. We’re looking for someone who can lead at a strategic level, but is also happy and capable delivering some practical elements within their role too.

Essential experience, skills and attributes

• Experience of leading, developing, and inspiring a small team
• Experience of leading successful digital-focused multichannel marketing strategies driving both income and impact
• A data-driven approach and be confident in analysing data and turning insight into actionable strategy
• Experience in building and engaging digital communities or membership growth initiatives
• A passion for the work, potential, and benefits of the Arts Marketing Association

For more information about the role, and who we're looking for, please visit the AMA website to view the full advert and download the job pack. 

Please note: the AMA is a 4-Day Week organisation, so our full time hours are 30 working hours per week (32 including breaks) for full time salary. These are usually worked Monday - Thursday, with Fridays as a non-working day, but we can be flexible on this. 

Are you ready to shape accessible and engaging digital experiences that inspire action and support our mission?

We have an exciting opportunity for a Digital Products Manager to take responsibility for the development, delivery and improvement of our digital products that connect and engage our supporters.

You will lead work on our website, donation, fundraising and campaigning platforms, and other digital tools - ensuring they meet the needs of our audiences and support the MND Association’s strategy. Working closely with our Income Generation and Engagement teams, you’ll develop digital experiences that inspire giving, deepen engagement, and make it easier for people to support our mission to improve the lives of those affected by MND.

Key Responsibilities:

• Manage the Association’s digital product portfolio, including websites, microsites and third-party platforms.
• Lead a programme of continuous improvement with our digital agency to deliver the best experience for our digital audiences.
• Scope new products, map user journeys and enhance existing services to design or optimise digital experiences.
• Advise on the procurement of new third-party digital platforms and technology.
• Translate business and user requirements into technical specifications and user stories.
• Ensure compliance with security and accessibility standards.
• Ensure all content is produced to SEO best practice and work with our digital agencies to improve website content.
• Use data, analytics and usability testing to improve user experience and journeys.
• Manage Google Analytics and Google Tag Manager, producing insights and identifying opportunities for development.
• Support colleagues with training, guidance and communities of practice.
• Build effective working relationships with external partners, suppliers and agencies.

About You:

• Experience in digital fundraising and income generation.
• Knowledge of digital innovation in campaigning and raising awareness.
• Technical skills in Drupal CMS and Microsoft Dynamics 365.
• Experienced across the full product lifecycle with knowledge of team roles and documentation.
• Strong understanding of user-centred design, user journeys and testing.
• Awareness of best practice and emerging trends in digital technology and content.
• Broad knowledge of accessibility principles and tools to support inclusive design.
• Confident using audience insight, data and analytics to inform decisions.
• Able to manage competing priorities, working to deadlines and balancing multiple projects.

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

The full job description and further information about working for the MND Association is available in the candidate pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office 1 day per week with flexibility to attend more in line with organisation needs.

Executive Manager

Full-time, Permanent

Salary: £45,981

Location: Farringdon, hybrid working, minimum 2 days on-site

MLC Partners are actively seeking a highly organised and proactive Executive Manager to provide exceptional support to the CEO and leadership team at a renowned, impactful and ambitious charity. Turn2us is a national charity tackling financial insecurity and its structural causes. Offering practical support and information to help everyone thrive, they’re working to change the systems and perceptions that cause financial insecurity across the UK.

If you have the knowledge and experience to ensure the smooth running of the CEOs office; the executive operations, governance and business support functions organisation-wide and you are passionate about this crucial cause - eradicating financial insecurity, then this could be the ideal opportunity to build your career in a charity dedicated to ensuring dignity and equity for all.                                                                           

Key Responsibilities and Accountabilities

Executive Support to CEO:

• Assemble and prepare papers, being the main point of conduct for CEO key meetings.
• Coordinate, attend, take minutes, and track actions for the Organisational Leadership Team.
• Manage diary, project manage and carry out administration for the CEO.
• Coordinate, attend, take minutes, and track actions for the CEO.
• Follow up on actions from meetings on behalf of the CEO and Chair of EFH, ensuring timely completion.
• Draft correspondence, manage communications, and liaise with key stakeholders including government departments, Patrons’ offices, and external partners, ensuring appropriate professionalism.

Governance Liaison:

• Act as the primary liaison between the CEO and the Group Head of Governance, ensuring all governance-related matters are effectively managed by having weekly check ins with both the Chief Executive and Group Head of Governance, and keeping the Director of People, Culture & Governance informed about pertinent matters.
• Coordinate the preparation and distribution of governance papers and briefing documents for the CEO.
• Ensure timely submission of board and committee papers, ensuring accuracy and completeness.
• Support the CEO in governance-related activities, including regulatory compliance and strategic planning discussions.
• Work closely with the CEO, Director of Finance and Operations, and Property Consultant on property-related matters.
• Act as secretariat for relevant property committees including meeting scheduling, minute taking and tracking actions.

Business Support:

• Lead the induction of new Business Support team members, ensuring consistency in approach.
• Hold regular meetings with the Business Support team, inviting feedback and implementing improvements.
• Lead meetings with Business Support staff to share best practices and resolve operational challenges.
• Foster a positive and collaborative team environment.
• Lead and support the Business Support team, providing a backup service to teams across the organisation, ensuring tasks are carried out in a timely manner. Where there is insufficient capacity within the Business Support Team, this may mean sourcing a temp or outside agency.

Person Specification:

It’s 2025, no-one should be lying awake worrying about mounting bills. No child should be starting their school day cold and hungry. But the fact is, it’s happening, and we want to end it. With an ambitious strategy, we need a strong leader to work alongside the CEO and leadership team who can streamline operations and coordinate key business functions. Successful applicants will have previous experience providing executive support at a senior level with excellent organisational skills and the ability to manage multiple priorities.

You should have a sound understanding of governance processes, including board and committee administration, be an excellent communicator with the ability to draft high-quality correspondence. In addition, you will bring proven leadership experience, motivating and coordinating others, while demonstrating professionalism, discretion, and a commitment to equity, diversity, inclusion, and the values of Turn2us.

Essential Criteria:

• Significant experience in a high-level Executive Assistant or Business Support Management role.
• Strong knowledge of governance processes, including board and committee administration.
• Excellent organisational and project management skills, with the ability to manage multiple priorities.
• High-level written and verbal communication skills, with experience drafting formal correspondence and briefing papers.
• Strong leadership skills, with the ability to coordinate and motivate others.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) and experience with digital collaboration tools (e.g., Teams, SharePoint).

Skills:

• Substantial experience working in a senior administrative role or comparable work, highly organised, able to plan proactively and prioritise work, with excellent time management skills and the ability to deliver to a deadline under pressure within a context of competing demands
• Proficient in Microsoft Office suite (Outlook, Word, Excel and PowerPoint), CRM databases and virtual meeting products
• Ability to take a strategic approach, working across the organisation to suggest and implement processes and systems, creating business plans for new initiatives
• Understanding of Monitoring, Evaluation and Learning to support effective impact and continuous improvement, good project management and budgeting skills
• Demonstrable and highly developed interpersonal and communication skills both written and verbal with the ability to manage effective working relationships.

Knowledge:

• Understanding of safeguarding and safe working practices including Equity, Diversity, Inclusion and Belonging and its practical application
• Experience of organisation of meetings, travel arranging, diary management and email management
• Ability to take concise, accurate and efficiently produced minutes of meetings
• Line management experience and ability to motivate others

Attributes:

• Personal commitment to the work of Turn2us
• Resilience, good problem-solving skills
• Initiative/self-starter: able to operate independently and be a team worker.
• A continual improvement approach to yourself and to the work
• Tactful and diplomatic with emotional intelligence

How to Apply/Interview dates

To express your interest or request the full candidate briefing pack, please contact Tess at MLC directly or submit your application via the link provided.

We particularly welcome applications from individuals with lived experience of financial insecurity or those from underrepresented communities, including Black, Asian and minoritised ethnic groups, disabled people, and LGBTQIA+ individuals.

Closing date of applications: Friday 14th November

1st stage interviews: w/c 17th November

2nd stage interviews (face-to-face): w/c 24th November

Contract type

Part time, permanent

Location

Whittington

Hours

Part time (22.5 hours) Monday, Wednesday, Friday

Annual salary

E – 1 £39,224.42 - pro rata for part time hours

Review date

19/10/2025

The Group Volunteer Manager will report directly into the Deputy Director of People & Organisational Development.

The role will play a key part in recruiting, attracting and retaining St Giles volunteer workforce. They will lead and manage the volunteer lifecycle from start to end as well as providing ongoing support to Volunteer Leads and ensuring we are complaint with all procedures including safeguarding.

The Group Volunteer Manager will play a pivotal role in designing and enhancing St Giles volunteering initiatives. They will play a vital role in significantly growing our volunteer workforce across clinical and non-clinical services. By fostering strong relationships with Volunteer Leads they will implement strategic plans and create meaningful opportunities for volunteers.

They will be responsible for promoting a positive and engaged volunteer workforce across St Giles group.

They will work closely with the Deputy Director of People and Organisational Development to shape and deliver the Volunteer Strategy and contribute to the development of a positive and inclusive organisational culture.

Qualifications

Desirable

·Educated to degree level or equivalent

·Volunteer management/training qualification

Knowledge and experience

Essential

·Significant experience of the volunteering sector

·Knowledge of volunteering good practice, relevant legislation and resources

·Experience of developing and delivering training and presentations 

·Experience of planning and delivering volunteer events

·Experience of using a Volunteer Management System

·Excellent interpersonal and communication skills, with the ability to build relationships at all levels

·Strong organisational and problem-solving skills, with the ability to prioritise and manage multiple tasks

·Proficiency in Microsoft Office Suite

·Experience of managing projects

·Experience of meeting standards for a regulatory body e.g. Care Quality Commission

·Experience in data analysis and impact reporting

Desirable

·Knowledge of the voluntary sector and best practices

Values

·Exhibits our hospice values and behaviours

Skills

Essential

·Management and leadership skills

·Training skills

·Time management

·Interpersonal skills

·Ability to deliver well-developed verbal, written and analytical information with good presentation skills for a range of audiences and contexts

Personal Attributes

·Empathetic

·Team player

·Able to work under pressure

·Collaborative

·Ambassador for St Giles Hospice

Other requirements

·Valid driving licence

·Eligibility to work in the UK

·Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests

Just so you know:

This post is subject to a Disclose and Barring Service (DBS) check.

We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date.

If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.

As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.

Job title: ISC - West Wales

Reports to: Immediate Support and Debrief Manager

Location: Home (preferably West of Swansea) working with regular travel throughout the area. 1 day in office in Llantrisant.

Hours: Part Time - 30 hours over 4 days

Post No: 2WISCWW

Objective:

2wish exists to provide support to anyone affected by the sudden and unexpected death of a child or young person aged 25 and under.

Aims:

• Ensure every Emergency Department and Critical Care unit has a suitable bereavement suite
• Ensure that bereavement boxes are available at each of these hospitals
• Ensure that immediate bereavement support is available for all affected by the sudden death of a child or young person
• Provide a professional counselling service and other therapies for those affected by the sudden death of a child or young person
• Provide support to individuals who witness the sudden death of a child or young person
• Provide support and training to professionals from any sector who may be affected by the sudden death of a child or young person
• To advocate and campaign on behalf of suddenly bereaved families

2wish Cymru and 2wish:

2wish has been established since 2012 and has grown from strength to strength. During this time, we have worked tirelessly to embed our service and ensure that the offer of support is made at the point of death.

We offer an immediate, consistent, high-quality and compassionate service to all individuals affected by the sudden and unexpected death of a child or young person aged 25 and under. We work in partnership with professionals who refer into the charity on behalf of families, so they don’t have to trawl through the internet for an organisation who may, or may not, be able to support. We provide immediate, and ongoing, support and are here for as long as our families need us.

Context of role:

2wish support anyone affected by the sudden and unexpected death of a child or young person aged 25 and under. We provide immediate casework support, as well as ongoing services including counselling, complementary therapies, play therapy, coffee mornings, support events and a respite cottage.

Main duties:

Service:

• To initiateimmediate support for a caseload of families whose children and young people aged 0- 25 have died suddenly and unexpectedly across the county you reside in and bordering counties
• To contact all families within 24-48 hours of the referrals by telephone
• Complete an initial assessment of families' needs to identify and plan the support as required in line with safeguarding and risk reduction
• Offer emotional support and advice to a case load of families through home visits and ongoing weekly telephone calls
• To liaise with the Counselling Support and Outreach Coordinator, who is responsible for organising formal support such as counselling, complementary therapy or play therapy, subject to consent from the bereaved individual
• To work with hospital staff, GP’s, police officers, coroner offices, mental health teams and other healthcare professionals to raise awareness of and promote referrals into the charity from the county you reside in and bordering counties
• To liaise with other professionals working alongside the family to provide a holistic and multiagency approach to support
• Attend relevant forums within the area
• To deliver awareness training in hospitals and other healthcare settings, schools and workplaces on the use of the bereavement boxes, the services we offer, ho to refer into the charity and bereavement awareness
• To ensure families have been offered a memory box and coordinate these when required
• Facilitate debriefs within professional settings following a traumatic or sudden death of a child or young person
• To work with hospital trusts to establish and maintain the upkeep of suitable bereavement suites for bereaved individuals to use as required
• Maintain stock of 2wish memory boxes and deliver boxes to partner organisations as required
• To submit monthly/quarterly/annual reports to Bereavement Services Manager as required
• To signpost and/or refer to other agencies as required that can provide support as needed
• Cover members of the support team for annual leave and/or sickness

General:

• To be responsible for organising own work agenda, time management and administration
• To show respect and sensitivity for the cultural and religious beliefs of families
• To undertake learning opportunities and seek them out for the team
• To adhere to all company policies and procedures including Safeguarding, Confidentiality, Health and Safety and Lone Working; and to be proactive in implementing new safe working practices as appropriate
• To attend weekend and evening community events in support of the charity as necessary
• Participate as and when required in team meetings and one-to-one meetings, and undertake, as appropriate, courses/training/other developmental activities, which is relevant to the role
• Contribute on the social media platforms maintained by 2wish

It is the nature of the work that tasks and responsibilities are in may circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way and tasks, which are not specifically covered in their job description may have to be undertaken.

You will be subject to performance review, which will incorporate a review of the above duties and performance over the period.

This role is subject to a DBS check.

What we do for you:

Salary: £26,500 pro rata per annum, with the opportunity for an increase through the appraisal structure.

Contract type: Permanent

Hours: Normal office hours are 9am - 5pm, Monday to Friday, although alternative hours may be worked with line manager agreement. Work outside office hours may sometimes be necessary and will be compensated for by time off in lieu.

Annual leave: 28 days plus bank holidays. Annual leave steadily increases after five years of service. Annual leave and statutory holidays are calculated on a pro rata basis where applicable. 2wish operate a contributory pension scheme.

Pension: 2wish will auto-enrol you into the scheme in accordance with it's auto-enrolment obligations. Full details of the scheme will be provided to you once you are enrolled, including the minimum level of contributions that you will be required to make during your membership (current contributions - employer 3% and employee 5%).

Mileage: A fixed rate allowance is payable for agreed mileage undertaken on 2wish business in a private vehicle, over and above your usual journey to your workplace/s.

Location: This post is predominantly home based, with regular travel across the areas you will be covering and some travel to our Head Office in South Wales.

Additional benefits for our employees:

• An 'Employee Assistance Programme, ' including wellbeing support
• Free parking on 2wish premises
• Free branded 2wish clothing
• An extra annual leave day on your birthday
• Incremental increase in holiday entitlement based on length of service
• Paid sick leave
• Discounts for personal purchases on 2wish Merchandise
• Discounted tickets to UK 2wish events for staff and family
• Extra holiday entitlement when taking part in 2wish overseas events
• Company mobile phone for performance of duties
• Tools/equipment required for the performance of duties
• Reimbursement of work expenses
• Bright Exchange employee discounts
• Auto-enrolment into company contributory pension scheme after 3 months service

How to apply:

Please return a CV and covering letter, or a CV and two-minute video, by email.

Closing date: 28th November

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as soon as possible. Only those shortlisted will be contacted for an interview. Interviews may take place prior to the advertised closing date.

Position: Counselling Manager

Salary: £32,000 pro rata, pension paid at 4% contribution 

Hours: 30 hours p/w

Days of work: Flexible but must include Thursdays 

Contract Type: Permanent 

Location: Snowdrop Project Offices, Castle Green, 7 Castle Street, Sheffield S3 8LT 

Benefits:  

• 6.6 weeks annual leave entitlement (25+8 Bank Holidays), with additional days with 2+ years of service  

• 4% Pension contribution  

• Monthly independent clinical supervision, contribution towards CPD and pro-rata reimbursement for membership of relevant professional bodies 

• Enhanced sickness pay  

• Employee Life Cover  

• Take your birthday off  

• Salary sacrifice schemes- Holidays, Cycle to Work  

Reporting to: Head of Operations (plus funded external clinical supervision) 

Direct reports: 2x Senior Counsellors, counselling placement students and volunteers 

Collaborating with: Casework Manager, Community Development Manager, Policy, Training and Research Lead 

Welcome to the Snowdrop Project: 

The Snowdrop Project is the first organisation in the UK to provide long-term, community-based support to survivors of modern slavery and exploitation.  We aim to empower survivors of modern slavery and exploitation to recover from their pasts and rebuild their futures. We aim to reduce the risk of re-exploitation, to create and implement models of best practice and to share this knowledge with other agencies and individuals nationally and beyond. 

By joining our team, you’ll be part of a kind, passionate, and forward-thinking organisation making a real difference in people’s lives. 

About the Snowdrop Project Counselling Service: 

The Snowdrop Project Counselling Service stands as a beacon of hope, healing and humanity for survivors of modern slavery and exploitation in South Yorkshire.

Rooted in a trauma-informed, person-centred, and phenomenological philosophy, the service offers a compassionate and holistic approach that honours each individual’s unique journey. By removing barriers to access, fostering long-term therapeutic relationships and integrating innovative bottom-up approach. Snowdrop creates a safe and empowering space where survivors can reclaim their sense of self and agency. 

About the Role: 

Funded by The National Lottery Reaching Communities, we are looking for a passionate and motivated manager, who is aligned with our clinical approach, to cultivate and grow the counselling service in line with our mission to see survivors of modern slavery and exploitation recover from their experiences and thrive. This role is responsible for leading a team, developing the counselling offer and contributing to systems change within the UK through social policy and research.

What You’ll Be Doing:   

• Leading and managing a team of counsellors, promoting reflection, wellbeing and innovation within the service
• Developing our therapeutic service in collaboration with the counselling and Leadership team
• Providing 1:1 therapeutic counselling service for a small number of survivors of modern slavery with complex needs
• Contributing to the development of an evidence base for the service, delivering training and contributing to research

Please see the Job Description document for full details and the Person Specification 

How to apply: Click the CharityJob Apply button below. You’ll be asked to submit a CV and cover letter which details your suitability for the role (please read the instructions for completing the cover letter carefully- incomplete or irrelevant cover letters will be excluded) and answer a question about your right to work in the UK. CVs and cover letters will be screened and candidates will be shortlisted based on these.

We welcome every applicant and strive to create and promote inclusive teams. We celebrate difference and encourage everyone to join us, and to be themselves at work. 

Please note- we will not be working with recuiters for this post.