Member Services Manager Jobs in Home Based

Role: Poppy Appeal Manager

Location: Birmingham

Contract Type: Permanent, Full Time

Hours: 35 Hours, Monday to Friday

Salary: £28,458 to £30,830 Per Annum

Are you looking to ensure the success of this unique initiative for the Royal British Legion as a  Poppy Appeal Manager?

As the Poppy Appeal Manager in Birmingham, your main role is to achieve income, expenditure, and contribution targets, ensuring the success of the appeal. Collaborating with the Regional Poppy Appeal Manager, you will create and manage an income and expenditure budget, providing monthly commentary. Your responsibilities include to coordinating local supporters, partners, and volunteers, building relationships to maximise fundraising potential.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Relationship management plays a crucial role, where you'll oversee a portfolio of regional corporate partnerships and collaborate with internal departments to achieve collective goals. Effective communication skills are key, enabling you to engage with supporters and stakeholders, ensuring a positive experience for everyone involved.

A distinctive aspect of this role lies in the unique Poppy Appeal activity. Beyond managing relationships and budgets, you'll recruit and induct new Poppy Appeal Organisers, ensuring they have the tools and resources for success. Planning and coordinating the Poppy Appeal launch, including PR and media activities, contribute to the appeal's overall impact.

Your role also involves representing Royal British Legion locally, engaging in outreach activities, and providing updates to key stakeholders. Flexibility is essential, as some evenings, weekends, and overnight stays may be required. The successful candidate will embody the values of the Royal British Legion, demonstrating empathy with its mission and objectives.

The ideal candidate will possess commercial knowledge, financial management skills, and experience in supporter relationship management. Strong planning, organizational, and IT skills are necessary, as is the ability to assess the commercial implications of decisions. The role demands a team player who can engage with diverse client groups, showcasing effective communication skills both in writing and verbally.

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

You will be expected to travel regularly in the course of your work including regularly round Birmingham. You will be contracted to your home address, where you will be expected to work, when not travelling. Please be aware a full UK driving licence is required for this role.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

Closing Date: 16th June 2024

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

Role: Poppy Appeal Manager

Location: North East London

Contract Type: Permanent, Full Time

Hours: 35 Hours, Monday to Friday

Salary: £32,910 to £36,072 (Inclusive of London Supplement)

Are you looking to ensure the success of this unique initiative for the Royal British Legion as a  Poppy Appeal Manager?

As the Poppy Appeal Manager in North East London, your main role is to achieve income, expenditure, and contribution targets, ensuring the success of the appeal. Collaborating with the Regional Poppy Appeal Manager, you will create and manage an income and expenditure budget, providing monthly commentary. Your responsibilities include to coordinating local supporters, partners, and volunteers, building relationships to maximise fundraising potential.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Relationship management plays a crucial role, where you'll oversee a portfolio of regional corporate partnerships and collaborate with internal departments to achieve collective goals. Effective communication skills are key, enabling you to engage with supporters and stakeholders, ensuring a positive experience for everyone involved.

A distinctive aspect of this role lies in the unique Poppy Appeal activity. Beyond managing relationships and budgets, you'll recruit and induct new Poppy Appeal Organisers, ensuring they have the tools and resources for success. Planning and coordinating the Poppy Appeal launch, including PR and media activities, contribute to the appeal's overall impact.

Your role also involves representing Royal British Legion locally, engaging in outreach activities, and providing updates to key stakeholders. Flexibility is essential, as some evenings, weekends, and overnight stays may be required. The successful candidate will embody the values of the Royal British Legion, demonstrating empathy with its mission and objectives.

The ideal candidate will possess commercial knowledge, financial management skills, and experience in supporter relationship management. Strong planning, organizational, and IT skills are necessary, as is the ability to assess the commercial implications of decisions. The role demands a team player who can engage with diverse client groups, showcasing effective communication skills both in writing and verbally.

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

You will be expected to travel regularly in the course of your work including regularly round North East London. You will be contracted to our London Hub, Haig House, where you will be expected to work a minimum of 2 days per week – when not travelling. Please be aware a full UK driving licence is required for this role.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

Closing Date: 23rd June 2024

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

Contract Type

Permanent - St Giles Shops

Location

Mere Green

Hours

22.5 hours (working 3 out of 7 days to include Sundays plus 2 other days)

8:55am - 5:05pm trading over 7 days

Annual Salary

£13,548.60

Review Date

02/05/2024

As an Assistant Community Shop Manager (ACSM) for St Giles Hospice you will support in leading a team of volunteers. You’ll be empowered to make decisions locally whilst working within a supportive framework. You’ll work within and for your local community ensuring that engagement and support is understood and promoted.

You’ll have good customer service skills and want to be part of a successful team. Ideally, you’ll have previous retail experience with the ability to manage and lead the store in the absence of the Community Shop Manager (CSM).

Reporting into the CSM and working closely with the Retail Regional Manager you will aid in supporting your store to run efficiently and deliver a positive financial contribution to the Hospice. You’ll also have the support of a Retail Regional Supervisor, available to provide store encouragement and development of best practice.

Knowledge and experience

Essential:

·Good standard of education in English and Maths

·Genuine interest in charity retailing/fashion

·Previous retail/charity retail experience

Desirable:

·Local community knowledge

Values

·Exhibits our hospice values and behaviours

Skills

Essential:

·Proven customer service skills.

·Flexible and be able to adapt to change on a daily basis

·Able to complete physically demanding work in the form of standing for long periods and moving stock

Desirable:

·IT and numeracy – Office365/Share point

Personal Attributes

·Strong communicator

·Good interpersonal skills.

·Goodtime keeping & strong work ethic

·Conducts themselves’ in a professional manner

·Good organisational skills

·Inclusive and diverse in their approach

·Empathetic

·Team Player

·Able to work under pressure

·Collaborative

·Ambassador for St Giles Hospice

Other requirements

·Valid driving licence

·Eligibility to work in the UK

·Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests

Just so you know:

This post is subject to a Disclose and Barring Service (DBS) check.

We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date.

If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.

As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.

Location: London, Haig House

Contract Type: Permanent, full time.

Hours: 35 hours per week, Monday to Friday

Salary: £41,172 to £44,232 per annum (Inclusive of London Supplement)

Can you interrogate complex data to help evaluate the performance of a portfolio? Are your decisions driven by audience-insight? If you’re a strategic thinker, with a passion for embedding change and new ways of working within an organisation, this is the role for you. 

We are looking for a Portfolio Development & Innovation Manager to help us review and evaluate our Fundraising portfolio, drive decisions about how we best meet our strategic goals and design a new Fundraising Innovation Strategy.  

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

The Portfolio Development & Innovation Manager is part of the new Fundraising Planning team, following the launch of the Three Giants Fundraising strategy. This team is dedicated to putting our audiences at the heart of planning, and innovating to ensure we’re working towards our goals as effectively as possible. 

As well as leading the annual review of our Fundraising portfolio, this role will be responsible for developing our new fundraising innovation strategy; working with teams across the organisation to understand what innovation means to the Legion and designing processes and toolkits to embed new ways of working as part of this approach. 

We have a new strategy; a new structure and we’re now looking for new people to join our growing fundraising team. With your ambitious colleagues in Fundraising Planning, you’ll support the directorate to evolve and optimise our existing programme, drive efficiencies in the way we work and champion an audience-led approach that ensures strong relationships today and provide longer term opportunities to help fund our much-needed services in the years ahead.  

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

You will be contracted to our London Haig House Hub. Under our Future Working framework, there will be some flexibility for working remotely/at home, using our collaboration tools to work with colleagues, but with a minimum expectation of two days/week connecting directly face-to-face with colleagues at the hub.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process.

Closing Date: 23/05/2024

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

Battersea is here for every dog and cat, and has been since 1860. Over our three sites, we have over 600 volunteers supporting our organisation in a variety of ways, such as our ever-popular animal welfare roles in the catteries and kennels, office duties in all areas of the organisation and they also represent us at public events. The Volunteering Team is responsible for the recruitment, training, and ongoing support of volunteers at Battersea, and further promoting our inclusive environment and ensuring that our volunteers are involved in all aspects of our work, are valued for their commitment, and recognised for the extraordinary things they do for us.

We are seeking a Volunteer Services Manager to provide leadership, guidance and development to this Volunteering Team and act as an ambassador for volunteering across all Battersea centres and externally. They will have overall responsibility for recruitment and development of volunteers, policies and processes relating to volunteer involvement, and lead in increasing the standard of the volunteering experience across the organisation and creating new opportunities, in all areas of our work. 

What we can offer you:

We offer our employees a wide range of benefits to reward them for the value that they bring to Battersea, to support them in their work, to help improve their health and wellbeing, and maintain a healthy work-life balance. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year
• Generous pension contributions – up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
• Annual interest-free season ticket loans
• Discounted gym memberships and cycle to work schemes
• Life insurance
• Support for your professional and career development, including access to digital and in-person training programmes, a wide range of tools and resources, leadership and management training, mentoring and much more.

Hybrid working policy:

We operate a hybrid working model, with our office-based staff splitting their time between site based and home working. We believe this enables our office-based staff to maintain the benefits of home working, while allowing for collaboration and interaction with our animal-facing staff and maintaining a connection to our cause. As such, you’ll be expected to work in our Battersea office for at least 50% of your working week.

Equality, diversity and inclusion:

At Battersea, we are committed to providing equal opportunities and developing a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.

By hearing from and valuing different experiences, perspectives and contributions, we know we can provide the best expert care for every dog and cat who needs us. We particularly welcome applications from people with disabilities and from members of minority ethnic communities, who we know are currently under-represented at Battersea.

As a Disability Confident Committed employer, we're happy to discuss any support or personalisation you may need during your application and/or interview process as part of our workplace adjustments. 

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love and expert care and get to know their characters and quirks so we can find them a new home that’s just right for them.

All the knowledge we gather in our centres helps us to improve the lives of the animals we’ll never meet, through our work with other rescue organisations and charities. We also help people make informed choices when getting a pet, we provide training and welfare advice, and we campaign for changes in the law when we see that dogs and cats or their owners deserve better.

Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 5th May 2024
Interview date(s): 8th - 9th May 2024

If you think you’re a good fit for the role, and you’re passionate about dogs, cats and our work, then we’d like to hear from you.

For full details, please download our recruitment pack.

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised; we reserve the right to close the vacancy early if a high volume of applications is received.

We’re an award-winning charity that runs local learning centres in the heart of communities where the young people
we support live. Our centres provide an innovative education programme which includes practical learning support and
motivational and confidence-building activities for children and young people aged 7-18. Our aim is to inspire students from
the least advantaged neighbourhoods to broaden their horizons and achieve their full potential. 

As the UK’s leading university access organisation, our staff team is helping thousands of young people each year. We have forty-one centres and extension projects across England and Scotland, with ambitious plans to scale-up our
provision further over the coming years. 

We are looking for a high-calibre candidate to take up a fixed-term role of Adult and Family Learning Manager, working across our centres in Govan and Maryhill (Glasgow) and Craigmillar (Edinburgh).

This is a new and exciting role at the charity, focussing on how we can offer additional impactful support in the local 
communities in which our Scotland centres are based. The post holder will work in close collaboration with colleagues at the Universities of Edinburgh and Glasgow. 

The pilot will focus on supporting the parents, carers and families of young people accessing the centres, with the potential for this to extend to wider adults in the community. You will lead the pilot project, developing a programme tailored according to and with an understanding of the different communities in which it will be offered. You will lead on programme delivery and evaluating the impact of the project. 

Working with colleagues based at the three centres, you will provide a range of activities which will support parents and carers to support their children in their learning, develop their own skills and knowledge around employment and education, and provide a range of family learning activities to engage the whole family together. 

As a charity with social mobility as its core objective, IntoUniversity is wholly committed to equality of opportunity. We work with families, children and young people from a diverse range of backgrounds, and we believe that our staff team should be similarly diverse and representative. 

The more inclusive we are, the better our work will be, and we recognise that we have much more to do in this regard. We are committed to building a culture where students, staff and volunteers are valued for the unique people
they are. We therefore encourage applications from candidates from as wide a range as possible of ethnic, cultural and social backgrounds. In particular, we actively and warmly welcome applications from Black, Asian and minority ethnic
candidates, male candidates and candidates with a disability as they are currently under-represented within IntoUniversity.
If you believe that all young people deserve the chance to develop their talents regardless of their background and want to play a part in helping them succeed, then we would be delighted to hear from you. 

You will be managing an established income stream that raises important core and project funding for Willen Hospice. In this integral fundraising role, you will have the opportunity to transform our services by working closely with service teams to get unrestricted and restricted grants from Trusts and Foundations. 

With strong communication & relationship-building skills you will report to the Associate Director of Income Generation, working across clinical and support departments and with external partners to write high-calibre, persuasive applications and reports. 

We are looking for someone with a track record of securing funding and two years’ experience in Trusts & Foundation Fundraising, Commercial or Statutory bid writing. 

For a keen fundraiser, Willen Hospice is particularly well loved and appreciated in the locality of Milton Keynes and could provide the ideal place for you to make a real difference. 

In return for your skills and experience, you can expect:- 

• To join a supportive and caring team  
• Generous annual leave entitlement starting at 35 days pro rata (inclusive of statutory and bank holidays)  
• Employer enhanced auto-enrolment pension scheme
• Enhanced maternity, adoption and sick pay provision  
• Ongoing commitment to education and professional development  
• Blue Light Card discounts (with membership)  
• Excellent on-site subsidised catering facilities  
• Access to Employee Assistance Programme  

About the Hospice:  

Set in the tranquil grounds of Willen Lake, Willen Hospice is the leading provider of specialist palliative care within the Milton Keynes area. We offer 24 hour / seven days a week palliative care to people who have advanced disease, caring for people in our Inpatient Unit which accommodates 15 patients and the local community. Our person centred care is delivered with compassion and respect for people’s wishes. We have an expanding Therapeutic & Wellbeing service offering Psychological Wellbeing, Social Care, Physiotherapy, Occupational and Complementary Therapy.  Our dedicated Business Development teams and retail portfolio of shops raise vital funds to deliver this care.  

This appointment is subject to a Basic Disclosure and Barring Service check. 

About the role

Are you an experienced corporate fundraiser with an interest in working in the international development sector? Are you creative, strategic, highly organised, a confident and effective communicator and strong team player? 

We are looking for an experienced Senior Corporate Fundraising Manager to work closely with the Head of Programme Funding to drive new donor engagement and secure sustainable, multi-year funding. If you are seeking a dynamic and engaging fundraising role which offers you the chance to play a pivotal role within a small but ambitious organisation, then this could be the job for you.

You will be an exemplary relationship builder and have experience in developing multi-faceted corporate partnerships (ideally with experience and success in employee engagement, corporate sponsorship, and/or operational partnerships).

The role also line manages the Senior Fundraising Officer post, a position that provides administrative and fundraising support across the whole fundraising team.  Please note that we are a small team and so you’ll need to be comfortable rolling up your sleeves to help out team members and to support new business across other restricted income streams. 

If you think you have the skills, qualities and drive to fulfil this role, but don’t meet all of the specifications, or perhaps you’ve gained your experience in (for example) commercial sales or within relationships management and are looking to move into development work, we would still welcome hearing from you. We’re always interested to hear from talented individuals who can help drive the success of the team. 

We are also open to making the role part time (80%) for the right candidate.

 Interviews will be held on a rolling basis.

What can the Foundation offer you

- You will be part of an organisation that values you. As a smaller organisation, we value everyone’s individual perspective and voice and seek all staffs input into strategy, annual plans, and organisational values.

- A positive and collaborative culture – we are proud of our leadership and management style that encourages teamwork, open and honest communication, while maintaining a friendly and relaxed atmosphere where everyone can thrive

- One-on-one regular meetings with your line manager or director to focus on career and professional development while also taking an interest in your personal wellbeing

About the Cherie Blair Foundation for Women

The Cherie Blair Foundation for Women works with women entrepreneurs in low and middle income countries. We work together to enable women entrepreneurs to reach their potential. We are committed to eliminating the global gender gap in entrepreneurship and creating a future where women entrepreneurs thrive. 

Since our inception in 2008, we have supported more than 250,000 women to start and grow successful micro, small, and medium sized businesses in over 100 countries. 

Training, mentoring, networking and collaboration are at the heart of our work, deploying technology innovatively to reach and connect with more women worldwide. Our approach opens doors for women entrepreneurs to networks, finance, new markets, investments and opportunities. 

As a result, women create a future for themselves, their families, and their communities. In turn, they contribute to more robust economies, global gender equality and a thriving entrepreneurial sector. 

How to apply

To apply, please download the job description and send us the following:

· Covering letter addressing relevant experience for the role (one A4 page max)

· We will not accept or consider applications submitted without a cover letter.

· When writing your cover letter, please refer to the job description, focussing on the essential and desirable criteria

· Current CV (two A4 pages max)

DISCLAIMER: Applications without a covering letter will not be considered. All applicants must have the full legal right to work in the UK as the Foundation does not offer sponsorship at this time. 

Please send your application, or any questions you might have by Friday 17 May, 5pm BST.

The Foundation is an Equal Opportunity Employer and actively encourages candidates of all backgrounds to apply for this position. Please let us know if you have any access requirements that you would like us to be aware of during this process.

For information purposes, we request that you complete the Equality Diversity and Inclusion (EDI) monitoring form when you submit your application. This is not mandatory but supports the Foundation it’s with EDI goals and objectives. All information is private, and we abide by stringent GDPR and data processing management systems. The link is available on our website.

Due to the large number of applications we receive, please note that you will only be contacted should we wish to invite you to interview.

Thank you for your interest in the Cherie Blair Foundation for Women. We look forward to receiving your application. 

Role: Supporter Development Manager

Location: Southwark, Haig House Hybrid

Contract Type: Fixed Term Contract, 12 Months Maternity Cover

Hours: Full Time, Monday to Friday

Salary: £41,172 to £42,192 per annum (Inclusive of London Supplement)

Can you drive the execution of complex supporter development campaigns whilst fostering a culture of collaboration at The Royal British Legion?

We’re looking for a passionate and experienced direct marketing professional that thrives on leading, delivering and overseeing multi-channel campaigns and projects.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

As a Supporter Development Manager, you’ll have a crucial role in engaging and developing our existing supporter-base through a range of activity. As well as being a confident project manager, you’ll need to be a strong communicator to engage with a diverse range of internal and external stakeholders to ensure our campaigns hit deadlines and deliver targets.

Understanding your budgets and campaign performance is also a vital part of this role as you’ll play an important part in budget development and management. Our programme is always focussed on further developing and growing our supporter engagement and financial support, so this role requires strong knowledge of audience segmentation, planning in a supporter-centric way and campaign KPIs. It’s also important to understand how we’re compliant and working within all regulations and as well as best practise processes.

With the protection and growth of individual giving and legacies being two of the ‘Three Giants’, this is an especially exciting time for us. You’ll be joining a re-energised team ready to embark on a new focused direction to serve the thousands of beneficiaries who need our help every single day.

We’re looking for a dedicated and enthusiastic team member that will help us drive forward continuous improvement and look for opportunities for our programme. We look forward to hearing from you!

Specialism: This role will primarily lead in our engagement and development of our raffle and prize draw programme. (Find out more here: Raffle | Royal British Legion)

You will be contracted to our London Hub, Haig House. Under our Future Working framework, there will be some flexibility for working remotely/at home, using our collaboration tools to work with but with a minimum expectation of two days/week connecting directly face-to-face with colleagues at the hub.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

Closing Date: 12th May 2024

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

MLC Partners are pleased to be partnering with Morden College to recruit their new Finance Manager.

An organisation rich in history, the charity has been at the forefront of supporting older people’s lives for more than 300 years. They have more than 250 older peoples in alms house accommodation in Blackheath and Beckenham and have a small 28-bed care home on their Blackheath site. Morden College are committed to providing services that support their residents to live independent and healthy lives.

The organisation is embarking on a finance process review, in order to improve their ways of working. With plans in place to upgrade their finance and CRM systems the role would suit a change-focussed individual.

Reporting into the Finance Director, the role is a key member of the team with responsibility of three staff, and the involvement in the strategic vision of the finance team. With their main base in Blackheath, the role is hybrid and strives to offer as much flexibility as possible, including a wide-ranging benefits package.

Main responsibilities of the role:

• Ensure the completion of all month end processes and the timely delivery of the monthly management accounts.
• Liaise with key stakeholders to provide a responsive and compliant finance management operation.
• Support the improvement of processes and systems, ensuring robust policies are in place so the organisation can be fully digitised.
• Lead and manage a team of four, quality assuring their work, and guiding their careers and ensuring their continued development and nurturing great team culture.
• Support the Finance Director with the production of the annual financial statements, project managing the team to facilitate a smooth audit delivery across the main organisation as well as subsidiary accounts.

The successful candidate will:

• Be a fully qualified accountant, likely with experience from within the not-for-profit sector.
• Have experience driving change and improving processes and broader cultural change in a finance team.
• Be able to flex up and down from a hands-on perspective to also offer strategic insight to the Finance Director.
• Have significant experience working in a finance function with the knowledge of ‘what good looks like’.
• This is a great opportunity for an ambitious individual looking for a high impact role, with the ability to help shape an organisation for years to come.

As part of the Morden College team, you will be committed to challenging ageism, promoting healthy ageing, and combatting loneliness while promoting equity, diversity, and inclusion within communities.  You will be comfortable with using technology to deliver consistent, equitable, and sustainable services at all times across the charity.  You will be a role model for their values and be committed to a purposeful, responsible community that is a great place to live and work.

The closing date for applications is Wednesday 22nd May and first interviews will be held on the 4th and 5th of June. Please contact Jamie Elliott at MLC Partners for an informal discussion about the role.

The Amber Foundation offers supported accommodation to homeless, unemployed and disadvantaged young people (aged 18 to 30) who are facing multiple disadvantage including lack of training, education and employment, addiction and substance misuse problems, mental health difficulties and may have been involved in crime and offending behaviour.

This role is based in Ockley, Surrey, RH5 5NG

We offer 24/7 residential support with a full-time employability and well-being programme designed to inspire, educate, motivate and - most importantly - to make possible. We aspire to offer everything under one roof that marginalised young people need to rediscover their potential and move forward with their lives into Employment, Training and Education and somewhere safe and sustainable to live.

We are looking to recruit a Senior Team Leader to assist the Service Manager in overseeing the operational running and leadership and management of our staff team at our residential centre (Farm Place) in Surrey.

The role of the Senior Team Leader is to work proactively, creatively and effectively alongside the Service Manager and our staff team and young people to develop their skills and strengths to help them gain the confidence they need to live independent and fulfilling lives.

This is a Deputy Manager role, you will be expected to effectively lead, motivate and inspire the staff team to facilitate a high quality programme for our young people and be committed to excellent outcomes for young people. You will also undertake housing and facilities management and health and safety-related tasks as required.

It is Amber’s responsibility for safeguarding and promoting the welfare of all young people within its services. All applicants will need to evidence their suitability to work with young people.

Key tasks, responsibilities and outcomes

To have a great knowledge and understanding of the services for which you are accountable, and to ensure the implementation of better practice initiatives.

To assist the Service Manager in the effective leadership and management of the staff team, ensuring that staff are listened to and valued.

To ensure that the staff team work collaboratively to manage and lead their young people in an effective way, in line with best practice and Amber values, making a positive difference to the young people we support whilst improving their outcomes.

To ensure compliance with all statutory, regulatory and contractual requirements ensuring appropriate records are kept and maintained, striving to provide outstanding services to young people.

To maintain good working relationships and to represent Amber positively and progressively in dealings with a range of external stakeholders in all areas of your work.

To champion and celebrate good practice, to excite and enhance further great working.

To assist the Service Manager in ensuring the proper application of Ambers’ policies and procedures

To assist the Service Manager in ensuring the financial sustainability of the centre and budget.

To create new and maintain existing excellent working relationships with our referrers and stakeholders and expand upon these to identify new referral streams and to complete a thorough needs and risk assessment with young people.

To build relationships with external stakeholders and to market and promote Amber in order to achieve maximum occupancy levels within the centre and reach target for funded placements.

To have a professional approach to all work aspects in line with the vision and values of the organisation and maintain all records in line with statutory and local policies and procedures.

To assist the Service Manager to ensure that the centre runs at its targeted occupancy according to the annual budget.

To assist the Service Manager in reaching funded occupancy set out in the annual budget.

To assist the Service Manager in completing a thorough and comprehensive assessment with all potential new residents to assess their suitability and appropriateness for the service.

To ensure that all telephone calls and correspondence to the centre are answered professionally and promptly.

To produce written progress reports to statutory funders and work alongside colleagues on tender applications for new contracts as and when required.

To ensure the smooth transition and induction of all new residents to the centre, you will be required to assist with supervised drug and/or alcohol testing.

To effectively communicate with colleagues, residents and agencies.

To build and maintain open and productive relationships between all parties.

To facilitate regular team meetings and provide clear and concise communications to the staff team at regular intervals.

To ensure that each member of your staff receives one to one supervision in accordance with the supervision policy.

To attend events when required and at times deliver presentations.

To work alongside the Service Manager to complete objectives and achieve targets set for the service.

To undertake relevant training that may fall outside of their normal working pattern and hours.

To maintain high and excellent standards of practice using a person centred approach to support that places the dignity and integrity of the individual resident at the forefront of priorities.

To deputise for the Service Manager in their absence and assume full responsibility for the running of the service.

Other tasks which may be required to ensure the smooth and effective running of the service.

Personalised support

Encourage and act upon innovation in your area to deliver quality services.

Develop relationships with external support services to ensure the needs of our young people are met and that they are effectively supported by specialist teams.

Develop relationships with external employers and other organisations to ensure young people have access to education, training and employment opportunities.

Ensure that each young person has a SMART and person-centred support plan in place.

Ensure young people are listened to, responded to with actions taken through various forums

Ensure the health and wellbeing of young people we support is appropriately monitored and reviewed.

Safeguarding and safety

Ensure compliance with safeguarding policies, statutory requirements and local authority protocols.

Be accountable for safe working practices ensuring the availability of appropriate equipment and resources.

Report accidents and incidents in accordance with company policies and procedures.

Staffing

To assist the Service Manager in the recruitment of new staff in accordance with our Safer Recruitment policy

To provide a thorough and comprehensive induction programme to new staff.

To ensure that sufficient staff are available to deliver high quality services and take responsibility for the staff rota.

Ensure that staff are effectively led and appropriately managed to ensure that excellent performance is recognised and remedial action is taken where performance or conduct falls below expectations.

Alongside the Service Manager, ensure that all staff receive appropriate supervision, appraisals and are actively and positively encouraged to maximise their skills and qualities.

Provide opportunities for staff training and development.

Assist the Service Manager with absence management, monitoring staff performance and handling any disciplinary issues including investigations.

Promote and advocate for equality, diversity and inclusion and ensure that the young people within the centre are managed in line with Amber values and our Equality, Diversity and Inclusion Policy.

Actively seek out, listen to and engage with staff and young people frequently to address areas of concern and/or improve ways of working.

Quality and Management

Ensure that the centre is well-led and provide strong leadership by enabling, inspiring and motivating staff and residents to generate a culture of creativity and ideas which help shape the future and find new and better ways of working.

Be accountable for the monitoring, assessment and reporting of the quality and outcomes of the services provided.

Work alongside the Service Manager to ensure all services are delivered within budget.

Ensure all incidents, accidents and complaints are recorded in accordance with policies and procedures.

Fundraising

To work effectively with the fundraising team, helping to ensure that they have the information needed to complete effective applications, proposals and reports.

Help facilitate visits of funders to demonstrate the impact of Amber’s work.

To assist the Fundraising Manager in the collection of positive case studies, photographs and news to compliment Amber’s communications work.

Financial

To follow all financial policies and procedures as required and in the absence of the Service Manager.

To assist the Service Manager in ensuring compliance with the centre budget, ensure effective budgeting and budgeting controls are in place.

To support the Service Manager in completing and contribute to the annual budget.

In the absence of the Service Manager, take responsibility for resident related income including housing benefit and resident’s service charge.

In the absence of the Service Manager, take responsibility for petty cash, ensuring this is accurately recorded and controlled.

Experience

Relevant professional or management qualification

Experience in management, preferably in the social care sector.

Experience leading and delivering projects.

Results focused, the ability to work proactively, plan, organise and optimise resources and complete targets within agreed timescales.

Ability to demonstrate effective people management skills through delegating, empowering, motivating and coaching staff.

Proficient in the use of Microsoft Office.

Experience of working with disadvantaged young people.

Effective Budget and Resource management.

Experience of effectively managing change and delivering service improvements.

Networking, influencing and negotiation skills

Personal Qualities

To be relationship focused and understand and address the needs of your staff team and young people.

To demonstrate commitment to equality, diversity, inclusion and the values of the organisation.

To be assertive, confident, resilient and have the ability to initiate action when required.

To have passion, enthusiasm and drive.

To be a reliable, supportive and a professional role model for effective leadership with the centre.

To work flexibly according to the organisational requirements.

Job Types: Full-time, Permanent

Salary: £33,000.00 per year

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Private dental insurance
• Private medical insurance
• Sick pay

Schedule:

• Monday to Friday

Application question(s):

• Can you confirm that you are aware that this role is based full-time in Ockley, Surrey (RH5 5NG)

Experience:

• Management: 1 year (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In person

Job Title: Admin/Customer Services

Reports To: CEO

Main Purpose of Job

To ensure the smooth running of the sales floor and main office to offer a high-quality service to donators and customers.

Main Responsibilities

1. Serving customers, dealing with enquiries, arranging delivery when necessary
2. Processing cash, card and other customer payments 
3. Arranging for approved donations of furniture to be collected
4. Handling product returns and payment refund requests
5. Helping with movement, inventory and presentation of stock in the warehouse
6. To assist in the movement of stock by road transport, including van driving. 
7. To assist and support new volunteers as directed. Ensure that volunteers understand the customer service standards that we aspire to as an organisation
8. To follow all statutory Health and Safety requirements and those detailed in the organisation’s Health and Safety policy and risk assessments
9. Work flexibly and to be prepared to contribute to all areas of work in the organisation
10. Collect and share feedback from volunteers, work placement trainees, donors and customers with the CEO
11. To undertake any other reasonable tasks as deemed necessary by the CEO
12. To promote equal opportunities and value diversity in accordance with Statutory and Sofa’s Equal Opportunity and Diversity Policy
13. To undertake any other duties as required by Sofa Trustees which are consistent with the aims and objectives of Sofa

Other Requirements

• Adhere to Sofa’s Health and Safety Policy
• Work flexibly throughout the week excluding Sundays
• Attend occasional meetings

Do you enjoy working in a fast-paced environment where no two days are the same? Do you have a genuine interest and passion to make a difference to women and their children?  

We’re recruiting for an experienced Philanthropy Manager whose area of expertise securing multi-year, six-figure gifts from grant-making organisations; developing and managing a trusts and grants pipeline, including the application and reporting process, in order to build a reliable and sustainable income stream. The postholder will be responsible for all areas of trusts and grants fundraising, including writing compelling applications that solicit funding for Life’s vital work as well as reporting on our service delivery outcomes, maximising the opportunities for renewed funding. 

The Philanthropy Manager (Trusts, Grants and Foundations) will be responsible for delivering a strategic approach to trusts, grants and foundations; working with service delivery areas of the organisation as well as the finance department, in order to create compelling projects, with measurable outcomes that can be reported on. The postholder will be able to articulate these projects into cases for support within written applications, matching projects with appropriate funders and delivering a compelling ask. This role requires the development of a trusts, grants and foundations pipeline, from research through to reporting, ensuring a sustainable and maximised income stream. 

About Life:  

Life’s a national pregnancy and maternal support charity that helps over 60,000 people a year. Through our services, we help people – whoever they are – to meet pregnancy or pregnancy loss with courage and dignity so they can flourish.  

Our services include    

• Supported housing and community support    
• Counselling and skilled listening    
• Free pregnancy tests and baby supplies   

Our values  

All our work is underpinned by the following universal human values:  

• Humanity – All people are special and equal
• Solidarity – We’re with you and for you
• Community – We’re better together
• Charity – Doing good for one another
• Common good – Building a better world

Home-Start Southwark works with families who are pregnant or have children under 5. Our core work is to provide weekly support from a trained peer volunteer or worker empowering families to make changes to improve their lives. The way we support families continues to have relationships at its core – we believe, and our work proves, that the confidence and resilience gained by having someone standing alongside you offering encouragement and support, can make a huge difference to parents and children. Being a parent is difficult regardless of circumstances and many of our families are facing several additional challenges.

Our ambition is to continue to develop outstanding services that meet the needs of our community; if you want to be part of our future, we would love to meet you to discuss this further.

Main Purpose:

• Work closely with the Chief Executive to develop and evolve Home-Start’s services in response to changing needs, informing the strategy for our family support and development of services.
• Provide vision, direction, and leadership to motivate staff and volunteers to deliver high-quality services that make a measurable positive difference to children and their families.
• Manage the HSS Family Support Team, coordinating and quality assuring their work.
• Collaborate with multi-agency partners to deliver evidence-based interventions that support parenting and prevent need escalating, including structured programmes and group work.
• Be a Designated Safeguarding Lead for the charity.