Member services manager jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Please note the desired qualifactions required for the role: Specialist Community Public Health Nurse (health visitor or Family Nurse) or Midwife,
Nurse or Paediatric Nurse with community experience.
1. Proactively engage and work in partnership with professionals and organisation working with families and babies vulnerable to sudden infant death to promote safer sleep and reduce infant mortality.
2. Design and deliver training.
3. Proactively engage families with Lullaby Trust advice, responding to enquiries and ensuring anyone seeking advice is given a high-quality service in a timely way.
4. Create and assist with development of information resources.
5. Manage and supervise the Support and Training Officer and Training Development Officer.
Proactively engage and work in partnership with professionals and organisations working with families and babies vulnerable to sudden infant death to promote safer sleep and reduce infant mortality.
•To build relationships with health and childcare professionals working with families and babies vulnerable to sudden infant death in order to reach and engage those families with advice and support.
•To proactively build and maintain partnerships with relevant organisations particularly those who work with vulnerable families to co-produce and collaborate in developing resources and programmes to reduce infant mortality.
•To build relationships with local professionals in order to support local campaigns to reduce SIDS deaths, sleep related accidents and infections in babies.
•To ensure the Lullaby Trust’s work reflects the public health agenda across England, Wales and Northern Ireland.
•To work with the Policy and Research Manager reviewing external health and social documents/policy.
Design and deliver training
•To be lead the Training Team Working Group and chair meetings.
•To lead and work to deliver the training strategy by creating and promoting evidence-based online training packages aligned with public health priorities to a range of professionals working with families and babies vulnerable to sudden infant death which enables confidence to have meaningful conversations with families.
•Plan, develop and record online webinars and presentations for families and babies vulnerable to sudden infant death and on bereavement support in line with the Training Strategy
•Use national and local data to create and deliver training packages which is responsive to need, SUDI and safeguarding reports and investigations and CDOP themes.
•To meet and liaise with outside organisations to deliver showcase training packages.
•To ensure training is evaluated and adapted/developed
•To work with engagement team to ensure training is promoted.
Create and assist with development of online and printed information resources particularly aimed at those vulnerable to sudden infant death.
•Assist with checking accuracy of safer sleep info posts on social media and -participating in Q&As.
•Create resources specifically aimed at families and babies vulnerable to sudden infant death.
•Develop resources and tools for professionals working with families to have meaningful conversations and support safer sleep messaging.
•Develop resources for professionals that translate evidence and research into good standards of practice.
•Review and update website text and social media messages on safer sleep in conjunction with the engagement team.
Proactively engage families with Lullaby Trust advice, responding to enquiries and ensuring anyone seeking advice is given a high-quality service in a timely way
•Manage the cover and answer information enquiries including helpline and online, on safer sleep responding within the set guidelines and KPIs for the department.
•Manage and facilitate the Young Parent Panel and New Families Panel in collaboration with other specialist organisations and charities; keeping in contact, recruiting new members, arranging meetings, focus groups and user testing and feedback on resources and activities.
•To be a representative for media work promoting safer sleep advice, including radio, tv, pre-recorded and live media.
•Work with other teams to reach more families including on projects focussing on high risk groups and under-represented families.
•Ensure any safeguarding concerns are actioned in accordance with the organisation’s Safeguarding Policy.
To manage and supervise the Support and Training Officer and the Training Development Officer
•To supervise and set priorities for the Support and Training Officer, following Lullaby Trust processes.
•To provide regular support and supervision to the Support and Training Officer.
•To attend regular meetings of the Lullaby Trust Management Team.
•Deputise for Support and Information Team when needed.
Any other work which relates to the Lullaby Trust’s strategic objectives
•To participate in training and events with colleagues on a regular basis.
•To work with the relevant departments in the organisation to deliver and implement the organisations strategy
•To keep abreast of external research on SIDS and related fields.
•Maintain knowledge of developments within health service provision and family social care to identify opportunities for improving support for families.
Safer sleep for babies, Support for families
The client requests no contact from agencies or media sales.
Lead a pioneering national mental-health service for young people, rooted in nature and underpinned by strong clinical practice.
We are seeking an experienced Clinical or Counselling Psychologist to lead its development, accreditation and quality across the UK.
Salary: £57,528–£64,750 full-time equivalent (£34,517–£38,850 0.6 FTE) depending on experience
Hours: 22.5 hours per week / three days per week
Contract: 18-month fixed term, with intention to extend subject to service growth and funding
Location: Hybrid, with travel to Dose of Nature locations and member organisations across the UK
Dose of Nature is a mental-health charity improving mental health and wellbeing through structured, evidence-informed engagement with nature.
We are developing a Young Person Memberships service for young people and young adults under 25. We will train and support trusted organisations to deliver the Dose of Nature model in their communities, providing the clinical framework, accreditation, supervision, quality assurance and evaluation needed for safe, effective and consistent delivery.
About the role
As Young People’s Clinical Service Lead, you will establish, deliver and grow this new service. Working with our Head of Clinical and Memberships Operations Lead, you will turn our clinical model into a scalable national service while protecting its quality, safety and integrity.
You will lead the clinical assessment and accreditation of member organisations; develop training and competency frameworks; provide supervision and consultation; establish governance, safeguarding and risk arrangements; monitor outcomes and quality; and build trusted relationships with NHS, voluntary-sector, youth-service and community partners.
About you
You will be a current HCPC-registered Clinical or Counselling Psychologist, with a doctoral-level qualification and experience broadly consistent with an NHS Band 8a role.
You will bring:
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Substantial post-qualification experience supporting young people or young adults experiencing mental-health difficulties;
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Strong skills in psychological assessment, formulation, intervention, clinical decision-making, safeguarding and risk management;
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Experience providing clinical supervision, consultation or reflective practice to other practitioners;
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Experience designing or delivering clinical training and assessing practitioner competence;
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Experience of developing, implementing or improving a clinical service; and
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The confidence to work across organisational boundaries, maintain clear clinical standards and help build a new national service.
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Experience in CAMHS, young-adult mental health, voluntary-sector provision, clinical governance, quality assurance, accreditation or partnership-led services would be valuable.
We offer hybrid and flexible working, employer pension contribution, pro-rata annual leave, professional supervision, CPD support and approved travel expenses.
Dose of Nature is committed to equality, diversity and inclusion. This post is subject to enhanced DBS clearance, references, verification of qualifications and HCPC registration, and eligibility to work in the UK.
Please download the full Job Description and Person Specification before applying.
Work with people with mental health problems & the general population encouraging everyone to connect with nature in order to improve mental wellbeing
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Work where it matters most, achieve what matters more
Be part of a team where passion meets purpose, as we work together where the challenge is greatest to change the lives and build the futures of children and young people.
We're looking for a talented Strategy Manager to help deliver our ambitious 2025–2030 strategy.
Working within our Transformation team, you'll lead high-impact projects, provide insight that drives decision-making, and partner with senior leaders to solve complex challenges. From developing business cases and strategic recommendations to analysing data and driving organisational improvement, you'll play a key role in shaping the future direction of the Trust.
This is a varied role that combines strategy, project delivery and data-led decision-making. You'll lead projects from concept to implementation, turning complex information into clear recommendations and ensuring initiatives deliver meaningful outcomes.
You'll work closely with senior stakeholders across the organisation, providing challenge, insight and support while helping to improve processes, drive performance and deliver our strategic priorities.
This role is a full time, all year-round role, mainly home-based working with travel to our head office in Birmingham and our academies as required. If you're excited by this opportunity but are considering a different way of working, such as a secondment or another flexible arrangement, we'd love to hear from you and discuss the possibilities.
About you
You're a commercially minded problem-solver with strong analytical skills and a track record of delivering projects in complex environments.
You'll be confident working with data, influencing senior stakeholders and managing multiple priorities. You have excellent communication skills, strong Excel and PowerPoint capability, and the ability to translate analysis into practical action.
Experience in strategy, consulting, transformation or organisational improvement would be advantageous, as would experience within education.
Why work for Ormiston?
Our vision is to create a school system where every child thrives, regardless of background. Our people are at the heart of our approach – they are our greatest asset.
We exist to provide the best learning opportunities every day, in every school for every child. It is the people and teams in our Trust who make this a reality and ensure we have the greatest impact. If you join us at Ormiston, whatever your role, you can be sure of a role with purpose and meaning.
Ormiston, where every member of staff enjoys…
- The opportunity to build on the legacy of those who came before – being part of one of the longest standing Trusts, created with the sole purpose of enabling children and young people to thrive
- Working for a Trust nationally recognised for its impact on disadvantaged children – a rewarding, stimulating career where staff are challenged to be the best they can be, for the pupils we are proud to serve
- Being part of a team and community where you belong – receiving bespoke and holistic support from a well-resourced and ambitious network of experts and professionals that work at the heart of communities
- A supportive environment to grow your career – an extensive professional development programme, alongside flexible working arrangements and generous benefits
Benefits that care for you
We value your hard work and dedication, and we’re committed to ensuring you feel supported, both professionally and personally so that you are in the best position to make the most impact for the children and young people in our schools.
When you join us at Ormiston, you can be certain that your work will have purpose and meaning. You can also expect robust and holistic support from us to enable you to excel in your role.
You will have access to an attractive benefits package including:
- 30 days annual leave (rising to 32 days after 5 years’ service)
- Generous pension and life cover
- Access to health and well-being programmes, including counselling service.
- Discounts on retail, travel, and leisure through our benefits platform.
- Free and confidential legal, tax and health 24/7 helpline.
- Cycle to work scheme.
- Automatic pay progression.
- Flexible working arrangements.
And much more as part of a leading multi-academy trust.
If you're excited by this opportunity but are considering a different way of working, such as a secondment or another flexible arrangement, we'd love to hear from you and discuss the possibilities.
The closing date for applications is 9am on 18 August with interviews taking place shortly after.
Early applications are encouraged as we reserve the right to close the vacancy early should a suitable candidate be found. We encourage you to apply as soon as possible.
Help build the operational foundations of a pioneering national nature-based mental-health service for young people.
We are looking for an experienced, highly organised Operations Lead to turn an ambitious pilot into a scalable national membership model.
Salary: £40,000–£45,000 per annum, depending on experience
Hours: 37.5 hours per week; applications for a four-day week (30 hours / 0.8 FTE) are also welcome
Contract: 18-month fixed term, with the intention to extend or become permanent subject to delivery and funding
Location: Hybrid, with regular work with the Dose of Nature team and travel to member organisations across the UK
Dose of Nature is a mental-health charity improving mental health and wellbeing through structured, evidence-informed engagement with nature.
We are establishing a Young Person Memberships service for young people and young adults under 25. Through this model, trusted youth, community, education and clinical organisations will be trained and supported to deliver the Dose of Nature programme in the places and services young people already know.
The first phase is an 18-month pilot with approximately four to six member organisations. It will test, refine and validate a model that can be scaled nationally.
About the role
As Young People’s Memberships Operations Lead, you will establish and manage the operational infrastructure needed to make this new service work.
You will manage the end-to-end journey for member organisations: from initial engagement and readiness assessment, through onboarding, training and implementation, to active delivery, reporting, learning and renewal.
Working closely with the Young Person Memberships Service Lead, you will coordinate the systems, information, people and processes that enable safe, effective delivery. You will be the principal day-to-day contact for member Lead Coordinators, ensuring that actions, milestones, documentation, meetings and reporting are followed through.
You will develop practical systems and workflows; coordinate training, supervision and partner meetings; maintain delivery trackers, risk and incident logs; support governance and quality assurance; and produce clear programme reporting for senior leaders, trustees, funders and partners.
This is a hands-on service-building role for someone who enjoys creating order from complexity, building trusted partner relationships and turning plans into action.
About you
You will bring significant experience in operations, programme management, service delivery or partnership coordination. You will have experience coordinating a complex programme across multiple organisations or delivery sites, and of developing practical systems, processes and workflows.
You will be confident managing partner relationships, maintaining action plans and risk logs, gathering and reporting data, and coordinating meetings, training or workshops. You will be highly organised, proactive and calm under pressure, with the judgement to know when to resolve an issue and when to escalate it.
Experience in mental health, young people’s services, health, education, charities or community organisations would be valuable, as would experience of NHS or VCSE partnerships, quality assurance, grant-funded programmes or multi-site delivery.
We welcome candidates who are motivated by improving young people’s mental health and interested in the role of nature, relationships and community in recovery.
Dose of Nature is committed to equality, diversity and inclusion. This post is subject to enhanced DBS clearance, satisfactory references, eligibility to work in the UK and required safeguarding checks.
Please download the full Job Description and Person Specification before applying.
Work with people with mental health problems & the general population encouraging everyone to connect with nature in order to improve mental wellbeing
The client requests no contact from agencies or media sales.
This role leads two of the most consequential shifts in our 2026–2028 strategy. First, our move from a narrative-based to an evidence-based organisation: designing our impact measurement framework, leading the rollout and adoption of the Impact Hub (our custom CRM and data platform), and embedding data-driven decision-making across every team. Second, the community around our programmes: the trusted community and education referral partnerships that bring young people to us, and the structured alumni community that keeps them connected, supported and contributing after they complete our programmes.
WHAT YOU OWN
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Impact framework : the organisation's impact measurement framework, metrics and indicators.
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The Impact Hub (CRM) : the platform, its roadmap, adoption and supplier relationship.
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Data governance : data quality standards, validation protocols and UK GDPR compliance.
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Evaluation methodology : how programmes and services are evaluated, including external evaluation partnerships.
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Referral partnerships : the community and education referral partnership model and its members.
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Alumni strategy : the alumni engagement model, tiered support structure and Advisory Council.
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Organisational reporting : impact reporting to the board, funders and the public.
KEY RESPONSIBILITIES
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Impact Measurement & Evidence ~ Develop and own the organisation's impact measurement framework, defining metrics and indicators that reflect outcomes and effectiveness rather than interest or activity alone.
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Organisational Insight & Foresight ~ Act as the organisation's insight lead: translate quantitative and qualitative data into organisational insight that shapes strategy, programme design and resource allocation.
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The Impact Hub ~ Lead the delivery, rollout and adoption of the Impact Hub, including migration from Upshot, in line with the phased plan in the Data & Digital strategy : and own its roadmap as the organisation's insight platform thereafter.
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Stakeholder Engagement Framework (Governance) ~ Act as guardian of the unified stakeholder engagement framework, defining the standards, data capture requirements and reporting consistency that all teams apply across our five stakeholder groups.
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Community & Education Partnerships (Referral Pipeline) ~ Design and deliver the structured referral partnership model set out in the Talent & Engagement strategy, piloting quarterly cohorts of university, faith-group and community-organisation partners with clear MOUs, shared objectives and referral tracking through the Impact Hub.
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Alumni Community & Engagement ~ Design and deliver a structured 12-month alumni engagement calendar with audience-segmented communications, supported by Impact Hub data.
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Reporting & Funder Evidence ~ Produce evidence-based impact reporting for the board, funders, partners and public communications, supporting grant bids, corporate stewardship and the annual report.
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Team Leadership ~ Line-manage the Data Administrator, Progression coaches and any future team members, providing guidance, training and performance oversight.
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Organisational Leadership ~ Contribute to organisational strategy, annual planning and budgeting as a member of the Senior Leadership Team.
Read the full Job Description attached to see the full Key repsonsibilites, Person specification and 12 month success metrics.
20/20 Levels is a social mobility organisation dedicated to empowering black and racially underrepresented young people to maximise their potential.



The client requests no contact from agencies or media sales.
Cloudesley is recruiting a new permanent, part-time Finance Manager (2.5 days per week). This varied role includes regular financial management tasks, reporting, budget setting, liasion with property and investment managers and lawyers, as well as policy development and advising Trustees on strategic issues.
About Cloudesley
Cloudesley is an independent charitable trust that makes grants to people, organisations and churches in Islington of c. £ 2million per year. Our grants budget is split equally between our Health and Church Grants programmes.
In June 2025, Cloudesley’s total assets were £57 million and the annual gross income was £1.5 million. Currently, around half of Cloudesley's endowment is held in financial market investments managed by Cazenove, and the other half is in c. 90 residential properties on the Cloudesley Estate in Islington. To fund its work, the charity uses income and a prudent element of capital gains generated from both the investments and properties.
This is an interesting time to be joining Cloudesley as it continues to manage its finances to ensure it can support both current and future needs in Islington, implements its property strategy, and helps to respond to the multiple challenges facing people, organisations and churches in Islington.
Finance Manager role
This wide-ranging role includes:
- Administration of regular financial transactions, including relating to grants and the charity's property assets
- Preparation and monitoring of annual budget
- Production of management accounts and a variety of financial, investment and property reports
- Preparation of draft annual accounts and work with the auditor
- Working with the charity's investment and property managers
- Working with a range of external advisers and lawyers on property matters
- Developing and advising on financial and endowment strategies
Staffing, governance and history
Cloudesley has a small team of four permanent staff. Staff work on a hybrid basis, with part of each week spent at the charity's office in King's Cross.
The charity has up to 15 Trustees at any one time, and a single corporate Trustee, Richard Cloudesley Trustee Limited. The Board of Trustees meets three times a year, and the Finance and Endowment Committee and Grants Committee meet quarterly.
The charity dates back to 1517, when Tudor yeoman and Islington resident Richard Cloudesley wrote his will and left two 'Stony Fields' to Trustees.
Cloudesley is an independent grant-making charity. We support people, organisations and churches in Islington
The client requests no contact from agencies or media sales.
Job Title: Deputy Service Manager
Location: Derby City (on-site role)
Salary: £36,565.90 per annum
Contract type: Full Time, Permanent
Hours: 37.5 hours per week
This is an opportunity to join Refuge as a Deputy Service Manager to support survivors who have been impacted by domestic abuse. We are recruiting for a Deputy Service Manager who is passionate about supporting survivors who are impacted by domestic abuse. In this role you will provide line management and support to community-based staff who support survivors of domestic abuse across Derby City. This will include providing supervision on complex casework, overseeing operational emergencies and ensuring high standards of casework.
The Deputy service manager willjoin our management team toassist the service manager in the delivery and development of high-quality support to survivors accessing our community-based services in Derby City. In this role you will ensure the smoothrunning of high-quality service to support survivors of domestic abuse. This will include managing staff teams to ensure effective advocacy is provided to survivors who are at medium/standard risk and their children.
A key requirement is to provide personal welfare support and to ensure that survivors are provided with a safe, supportive outreach service
Suitable candidates must have proven experience of providing direct emotional and practical support, and of managing case work. In addition, you must have experience of managing and motivating staff, knowledge of domestic abuse issues, experience of providing support to survivors, and experience of working in community-based services
As a member of the management team, you will be required to participate in an out-of-hours on call service, on a rota basis, responding to out of hours emergencies.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing Date: 09:00am 1 September 2026
Interview Date: 8 and 9 September 2026 - The interview will be in person – venue to be confirmed at interview invite stage
The client requests no contact from agencies or media sales.
We are seeking two diligent cleaners to clean our offices, toilets, kitchen/break rooms, residential and all general areas in our premises at Clapham Junction.
The hours of work are 20 hours per week, Monday to Friday 4:00am to 8:00am.
As well as having proven experience of cleaning in an office or industrial environment, you will be familiar with Health and Safety procedures relating to cleaning, including COSHH regulations and manual handling. Basic literacy and computer skills are essential in this cleaner role, to complete timesheets, report maintenance and similar communications.
Successful applicants for the Cleaner post will be required to wear personal protective equipment as supplied and to undertake a DBS check.
Salary and Location
- Band CLG, London Spine points 46-44
- Starting salary: £31,639 p.a. rising to £33,334 p.a. pro rata in annual increments (equivalent to £17.95 per hour)
- PCS Clapham
Successful candidates for the Cleaner post will be able to demonstrate:
- Proven experience of cleaning in an office or industrial environment
- Knowledge of health and safety procedures relating to cleaning including COSHH
- Basic numeracy, literacy and IT skills
- Ability to communicate effectively
The main duties of the Cleaner role include:
- Maintaining clean
- toilets, washrooms and showers
- office and common areas
- kitchen and rest areas
- Reporting minor repairs and maintenance faults to line manager
The ability to clean to a high standard, work on your own initiative, meet deadlines, and support the cleaning team are all essential requirements for a successful Cleaner at PCS.
Closing date: at 12 midday on Monday 24 August 2026
Interviews will be held at PCS Clapham: Wednesday 9 September 2026
About PCS
PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.
Employer Benefits
You will have access to a generous package of staff benefits including
- flexible working (including hybrid working)
- childcare and family support
- generous maternity/paternity leave
- 32 days leave and Christmas closure
- pension scheme
- employee assistance programme
Learning and Development
The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.
PCS Recruiting Process
We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices.
Applications must be received by the closing date and time specified.
Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.
- CVs will not be accepted. Please see the job description/person specification and follow the application process.
- PCS is working towards equal opportunities and is positive about disabled people.
- All posts can be considered on a full-time, part-time or job share basis.
Please view our guidance for applicants.
JOB DESCRIPTION: CLEANER
Ref: 1426
Grade: CLG, London
Salary:
Spine points 46 - 44
Starting salary £31,639 p.a. rising to £33,334 p.a. pro rata
Location: PCS Clapham
Purpose of the job:
The key purpose of this role is to ensure all offices, services and common areas are kept clean by both scheduled and unscheduled cleaning services.
Responsible to: Cleaning Supervisor
Responsible for: Not applicable
Contacts
External:
Not applicable
Internal:
Members of staff, tenants and visitors to PCS Clapham
Main duties and responsibilities
1. Cleaning toilets, washrooms and showers
- Empty and clean waste bins and renew bin liners
- Clean and disinfect toilet seats both sides
- Clean and disinfect toilet pans, urinals and hand basins
- Clean and disinfect all fixtures and fittings
- Clean and disinfect floors
- Clean and disinfect shower
- Polish mirrors
- Damp wipe windowsills, skirting boards and ledges
- Damp wipe walls, panels and doors
- Clean and disinfect worktops
- Replenish toilet rolls, hand towels and soap liquid
- Fill out cleaning checklist when completed
- Report minor repairs and maintenance to line manager
2. Cleaning Office and common areas
- Empty and clean all bins and renew bin liners
- Dust, damp wipe and polish all furniture, windowsills, ledges, skirting boards etc.
- Dust, damp wipe and polish all fixture and fittings
- Clean and dust computers, photocopiers etc
- Remove hand marks etc. from all viewing panels
- Wash cups, glasses and jugs
- Put out water, jugs and glasses in meeting rooms
- Prepare refreshments for meetings
- Clean outside casing of hot and cold drinks machines
- Remove marks from furniture, walls, doors etc.
- Dust window blinds
- Vacuum carpets including stairs
- Clean and mop all hard floors including stairs
- Clean and polish handrails on stairs and landings
- Dispose of all rubbish in the correct manner and designated area
- Dispose of food waste in correct bins.
- Keep the cleaning cupboard clean and tidy
- Replenish consumables in breakout area
- Remove all utensils from meetings once it has finished
- Replenish paper towel and cups
- Prepare refreshments for meetings
- Remove all catering utensils at the end of day (If required)
3. Cleaning Kitchen & Breakout Areas (if required)
- Empty and clean waste bins and renew bin liners
- Clean and disinfect sink and taps
- Clean and disinfect worktops and tabletops
- Clean and disinfect all fixtures and fittings, including fridges & Microwaves
- Clean and disinfect floors
- Vacuum carpets
- Damp wipe windowsills, skirting boards and ledges
- Damp wipe walls, panels and doors
- Replenish all consumables.
- Report minor repairs and maintenance to line manager
4. Deep clean (if required)
- High - level dust and wash walls
- High - level dust and wash ceilings and vents
- High - level dust and wash furniture
- High - level clean window blinds
- Clean windows
- Clean up after builders and contractors
- Scrub and buff and polish hard floors
5. Clean Carpet (if required)
- Move furniture and equipment
- Use a heavy-duty carpet cleaner and extractor
- Use a carpet scrubbing machine
- Replace furniture and equipment
6. Other
- Reporting minor repairs and maintenance faults to line manager
- Reporting Health and Safety Risks to line manager
7. General
- At all times implement and promote the PCSs equal opportunities policy adhering to the PCS Values
- Take due and reasonable care of him / herself and others in respect of
- Health & Safety at Work
- PCS is committed to the training and development of all its employees and the post holder has a responsibility to participate
- Act in a manner that enhances the work of PCS and its overall public image
- In all work activities, comply with data protection legislation and PCSs requirements for the protection of personal information and the privacy of individuals.
- Such other duties that may reasonably be required and that are within the level of the responsibility of this post
- Progression beyond the minimum spine point is dependent on training and/or duties completed.
Person Specification: CLEANER
Ref:1426
Date: August 2026
Location: PCS Clapham
ESSENTIAL FACTORS
EXPERIENCE
- Proven experience of cleaning in an office or industrial environment
- Deep cleaning procedures
- Carpet cleaning
TRAINING
(including continuous professional development)
- Evidence of ongoing training and continuing professional development
- Commitment to participation in appraisal and development review process
- Commitment to undertake job-related training
KNOWLEDGE
- Health and safety procedures relating to cleaning
- COSHH storage and use of hazardous materials
- Manual handling
SKILLS
- Basic numeracy, literacy and IT skills
- Ability to communicate effectively
- Ability to work on own initiative
- Ability to work to set deadlines
- Application of diligence within work area
OTHER
- Commitment to the application of Equal Opportunities policies and practices at work
- Understanding of own role in maintaining legal compliances within PCS (e.g. data protection; health and safety)
- Flexible approach to work and willing to work outside of normal office hours and location on occasions
We are seeking a cleaner to clean our offices, toilets, kitchen/break rooms, residential and all general areas in our premises at Clapham Junction.
The hours of work are 20 hours per week, Monday to Friday 1.00pm to 5.00pm.
As well as having proven experience of cleaning in an office or industrial environment, you will be familiar with Health and Safety procedures relating to cleaning, including COSHH regulations and manual handling. Basic literacy and computer skills are essential in this cleaner role, to complete timesheets, report maintenance and similar communications.
Successful applicants for the Cleaner post will be required to wear personal protective equipment as supplied and to undertake a DBS check.
Salary and Location
- Band CLG, London Spine points 46-44
- Starting salary: £31,639 p.a. rising to £33,334 p.a. pro rata in annual increments (equivalent to £17.95 per hour)
- PCS Clapham
Successful candidates for the Cleaner post will be able to demonstrate:
- Proven experience of cleaning in an office or industrial environment
- Knowledge of health and safety procedures relating to cleaning including COSHH
- Basic numeracy, literacy and IT skills
- Ability to communicate effectively
The main duties of the Cleaner role include:
- Maintaining clean
- toilets, washrooms and showers
- office and common areas
- kitchen and rest areas
- Reporting minor repairs and maintenance faults to line manager
The ability to clean to a high standard, work on your own initiative, meet deadlines, and support the cleaning team are all essential requirements for a successful Cleaner at PCS.
Closing date: at 12 midday on Monday 24 August 2026
Interviews will be held at PCS Clapham: Thursday 10 September 2026
About PCS
PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.
Employer Benefits
You will have access to a generous package of staff benefits including
- flexible working (including hybrid working)
- childcare and family support
- generous maternity/paternity leave
- 32 days leave and Christmas closure
- pension scheme
- employee assistance programme
Learning and Development
The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.
PCS Recruiting Process
We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices.
Applications must be received by the closing date and time specified.
Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.
- CVs will not be accepted. Please see the job description/person specification and follow the application process.
- PCS is working towards equal opportunities and is positive about disabled people.
- All posts can be considered on a full-time, part-time or job share basis.
Please view our guidance for applicants.
JOB DESCRIPTION: CLEANER
Ref: 1526
Grade: CLG, London
Salary:
Spine points 46 - 44
Starting salary £31,639 p.a. rising to £33,334 p.a. pro rata
Location: PCS Clapham
Purpose of the job:
The key purpose of this role is to ensure all offices, services and common areas are kept clean by both scheduled and unscheduled cleaning services.
Responsible to: Cleaning Supervisor
Responsible for: Not applicable
Contacts
External:
Not applicable
Internal:
Members of staff, tenants and visitors to PCS Clapham
Main duties and responsibilities
1. Cleaning toilets, washrooms and showers
- Empty and clean waste bins and renew bin liners
- Clean and disinfect toilet seats both sides
- Clean and disinfect toilet pans, urinals and hand basins
- Clean and disinfect all fixtures and fittings
- Clean and disinfect floors
- Clean and disinfect shower
- Polish mirrors
- Damp wipe windowsills, skirting boards and ledges
- Damp wipe walls, panels and doors
- Clean and disinfect worktops
- Replenish toilet rolls, hand towels and soap liquid
- Fill out cleaning checklist when completed
- Report minor repairs and maintenance to line manager
2. Cleaning Office and common areas
- Empty and clean all bins and renew bin liners
- Dust, damp wipe and polish all furniture, windowsills, ledges, skirting boards etc.
- Dust, damp wipe and polish all fixture and fittings
- Clean and dust computers, photocopiers etc
- Remove hand marks etc. from all viewing panels
- Wash cups, glasses and jugs
- Put out water, jugs and glasses in meeting rooms
- Prepare refreshments for meetings
- Clean outside casing of hot and cold drinks machines
- Remove marks from furniture, walls, doors etc.
- Dust window blinds
- Vacuum carpets including stairs
- Clean and mop all hard floors including stairs
- Clean and polish handrails on stairs and landings
- Dispose of all rubbish in the correct manner and designated area
- Dispose of food waste in correct bins
- Keep the cleaning cupboard clean and tidy
- Replenish consumables in breakout area
- Remove all utensils from meetings once it has finished
- Replenish paper towel and cups
- Prepare refreshments for meetings
- Remove all catering utensils at the end of day (If required)
3. Cleaning Kitchen & Breakout Areas (if required)
- Empty and clean waste bins and renew bin liners
- Clean and disinfect sink and taps
- Clean and disinfect worktops and tabletops
- Clean and disinfect all fixtures and fittings, including fridges & Microwaves
- Clean and disinfect floors
- Vacuum carpets
- Damp wipe windowsills, skirting boards and ledges
- Damp wipe walls, panels and doors
- Replenish all consumables.
- Report minor repairs and maintenance to line manager
4. Deep clean (if required)
- High - level dust and wash walls
- High - level dust and wash ceilings and vents
- High - level dust and wash furniture
- High - level clean window blinds
- Clean windows
- Clean up after builders and contractors
- Scrub and buff and polish hard floors
5. Clean Carpet (if required)
- Move furniture and equipment
- Use a heavy-duty carpet cleaner and extractor
- Use a carpet scrubbing machine
- Replace furniture and equipment
6. Other
- Reporting minor repairs and maintenance faults to line manager
- Reporting Health and Safety Risks to line manager
7. General
- At all times implement and promote the PCSs equal opportunities policy adhering to the PCS Values
- Take due and reasonable care of him / herself and others in respect of
- Health & Safety at Work
- PCS is committed to the training and development of all its employees and the post holder has a responsibility to participate
- Act in a manner that enhances the work of PCS and its overall public image
- In all work activities, comply with data protection legislation and PCSs requirements for the protection of personal information and the privacy of individuals.
- Such other duties that may reasonably be required and that are within the level of the responsibility of this post
Progression beyond the minimum spine point is dependent on training and/or duties completed.
Post: CLEANER
Ref: 1526
Date: August 2026
Location: PCS Clapham
ESSENTIAL FACTORS
EXPERIENCE
- Proven experience of cleaning in an office or industrial environment
- Deep cleaning procedures
- Carpet cleaning
TRAINING
(including continuous professional development)
- Evidence of ongoing training and continuing professional development
- Commitment to participation in appraisal and development review process
- Commitment to undertake job-related training
KNOWLEDGE
- Health and safety procedures relating to cleaning
- COSHH storage and use of hazardous materials
- Manual handling
SKILLS
- Basic numeracy, literacy and IT skills
- Ability to communicate effectively
- Ability to work on own initiative
- Ability to work to set deadlines
- Application of diligence within work area
OTHER
- Commitment to the application of Equal Opportunities policies and practices at work
- Understanding of own role in maintaining legal compliances within PCS (e.g. data protection; health and safety)
- Flexible approach to work and willing to work outside of normal office hours and location on occasions
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Permanent | 37.5 hours per week, Monday to Friday (no evenings, bank holidays or nights)
Occasional Saturday cover required.
As a Clinical Services Matron at MSI Reproductive Choices UK, you'll have the opportunity to shape how care is delivered across your region, leading talented clinical teams, developing future leaders and ensuring every client receives safe, compassionate and exceptional care.
This is more than an operational leadership role. It's an opportunity to influence clinical excellence, inspire others and make a lasting difference to both colleagues and the people who rely on our services every day.
Lead people. Improve services. Drive change.
You'll provide leadership across multiple treatment centres, supporting Clinical Team Leaders and multidisciplinary teams to consistently deliver outstanding clinical care.
From coaching and developing colleagues to strengthening clinical governance and identifying opportunities for service improvement, you'll be trusted to create an environment where people can thrive and high-quality care is the standard, not the exception.
Working collaboratively with operational and clinical leaders, you'll help shape the future of our services while ensuring compliance, quality and client experience remain at the centre of every decision.
The impact you'll have
As Clinical Services Matron, you'll play a vital role in:
- Leading and developing high-performing clinical teams.
- Promoting a culture of safety, accountability and continuous improvement.
- Maintaining excellence in clinical governance and regulatory compliance.
- Supporting service innovation and quality improvement across multiple sites.
- Coaching and mentoring colleagues to reach their full potential.
- Ensuring every client receives compassionate, person-centred care.
Travel across regional treatment centres forms part of this role, giving you the opportunity to build relationships with teams and provide consistent leadership across the region.
We're looking for a leader who...
You'll be a registered healthcare professional with significant leadership experience and a genuine passion for developing people.
You'll bring experience of leading clinical teams, a strong understanding of governance and patient safety, and the confidence to influence, support and inspire others through change.
Experience within sexual and reproductive healthcare or leading across multiple sites would be advantageous, but most importantly, we're looking for someone who shares our commitment to delivering exceptional care and creating positive outcomes for both clients and colleagues.
Why Join Us?
We offer a supportive, values-driven environment where your contribution is recognised and rewarded:
Financial & Rewards: Aviva pension (up to 5% employer contribution), Blue Light Card discounts (4,000+ perks), Cycle to Work scheme, season ticket loan, and long-service recognition rewards.
Wellbeing & Work–Life Balance: Opportunity to buy and sell annual leave, 24/7 GP access and EAP via Westfield Health, an extra day off for your birthday, accredited Mental Health First Aiders, family-friendly policies and a national employee recognition programme.
Learning & Career Development: Clear career pathways, paid training and development, accredited apprenticeships, and learning agreements to support your professional growth.
We have been providing NHS-funded and private abortion and vasectomy care through our network of local clinics across England for over 40 years.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Community Fundraising Manager
Salary: Outer London Business Support Scale, Grade 5\6 (Spine Points 21.1 – 28), £32,064 - £36,579 per annum inclusive of London Weighting.
Location: Copthall House, 9 The Pavement, Grove Road, Sutton, Surrey, SM1 1DA
Working Pattern: Hybrid working with a minimum of 2 days per week in the office; travel across all OHC&AT sites and to external meetings required, including at weekends, for which time off in lieu will be given. Full time, 36 hrs per week, 8.45am – 4.30pm (M-Th) and 8.45am – 4.15pm on Friday. A term time only contract with a pro-rata salary could be considered for the right candidate.
Orchard Hill College & Academy Trust (OHC&AT) is a family of specialist education providers for pupils and students from nursery to further education. We operate across academies and college centres in London, Surrey, Sussex and Berkshire. Supporting our academies and college, OHC&AT also operates learning support services, such as nursing and therapy, and a central business support team which includes HR, finance and IT.
Pupils and students within the OHC&AT family have a wide range of learning abilities and additional needs. These include autistic spectrum disorder; speech, language and communication difficulties; social, emotional and mental health needs; profound and multiple learning disabilities; and physical disabilities including multi-sensory impairment and complex health conditions.
If you are a passionate fundraiser who loves building relationships, creating community connections, and making a real difference, then this role is for you.
We are looking for a motivated and ambitious Community Fundraising Manager to join our growing fundraising team.
This exciting new role will lead community and regional corporate fundraising activity, developing partnerships with local businesses, community groups and supporters to generate income that transforms opportunities for our pupils and students. You'll help bring inspiring projects to life, including initiatives such as Tom's Farm at Nightingale Community Academy, while delivering engaging fundraising campaigns, events and partnerships.
Key Responsibilities:
· Securing community and corporate fundraising income
· Building relationships with businesses, donors and community groups
· Developing fundraising campaigns and events
· Creating compelling cases for support and funding proposals
· Supporting social media and fundraising communications
· Managing donor stewardship and reporting impact
· Working closely with colleagues across our schools, colleges and central teams
Key Requirements:
· Proven experience in community and/or corporate fundraising, including securing donations and partnerships.
· Good numerical skills and experience managing budgets.
· Brilliant relationship builder both internally with team members and externally with funders.
· Strong written and verbal communication skills, with the ability to create and present compelling cases for support.
· Ability to manage multiple projects and work independently as part of a small team.
· Full UK driving licence and access to a vehicle for work purposes.
· Ability and willingness to travel regularly between OHC&AT sites and external locations.
Working at OHC&AT means joining a values-driven organisation where every partnership, event and donation helps create life-changing opportunities for our pupils and students.
OHC&AT is an exciting, forward-thinking organisation, and we offer many benefits to attract and keep our staff, contributing towards maintaining and improving wellbeing, and encouraging our required behaviours, achievements, values, and skills. Below is just a selection of the benefits available to our employees:
Rewards & Benefits:
· Pathways for progression within the trust, ensuring you can grow and thrive in a supportive and inclusive environment
- Pension Scheme - you will be enrolled in either the Local Government Pension Scheme (LGPS) or the Teachers' Pension Scheme (TPS), both offering life cover and financial protection for your family
- Salary Sacrifice Schemes (Cycle Scheme, Employee Car Lease Scheme and Home Electronics Scheme)
- Employee Wellbeing - We support employee wellbeing with access to counselling, mental health support, generous leave, flexible working, and enhanced parental leave including Employee Assistance Programme, MyGym Discounts, Corporate Eyecare Scheme and Free Virtual GP Appointments
- Employee Discounts (Blue Light Card, Costco Membership, Discounts for Teachers, and more)
- Other (Season Ticket Loan and Employee Referral Scheme)
Find out what makes OHC&AT a truly rewarding place to work – visit our ‘Work for Us’ page to learn more about opportunities across the Trust and the difference our staff make every day.
Working together to transform lives is what we do and across the whole organisation we have a range of experts and practitioners who advocate for children and young people with SEND to ensure they receive the best possible opportunities to achieve their full potential.
As a large specialist education provider we employ over 1500 people across our schools, college and central support team. There is a wide range of job roles available, ranging from teaching and therapy to business support roles and significant career progression opportunities.
It is an exciting time to be part of OHC&AT and we are keen to recruit talented people who can play a key role in realising our mission and who want to make a difference. In return, we offer training and development, competitive pay and benefits in a positive and inclusive working environment.
We are committed to promoting and advancing equality of opportunity by attracting and retaining the most diverse range of students, staff and partners.
If you wish to discuss this opportunity before or after submitting an application form, please get in touch with Sarh-Jane Lummes directly.
Your application form will be scored according to each of the requirements laid out in the person specification for this role. Please demonstrate in your statement how your experience, skills and knowledge match the criteria that are required for the role.
How to Apply:
You will be redirected to our E-teach portal to create an account and apply online.
Please note that CV applications cannot be considered.
Closing Date: Midnight on 15/09/2026
Interviews will take place on: Date TBC, but will be in late September
To help us manage applications effectively, we reserve the right to close this vacancy early if sufficient suitable applications are received.
Safeguarding Statement:
Orchard Hill College & Academy Trust are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
Appointments made will be subject to an Enhanced Disclosure via the Disclosure and Barring Service.
This post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020.
In line with the statutory guidance in Keeping Children Safe in Education, the Trust will request and review references and carry out online searches on shortlisted candidates prior to interview as part of our safer recruitment process. Any concerns raised will be followed up with the applicant before a recruitment decision is made.
OHC&AT exists to support, enable and champion the talents, skills and rights of the most complex and vulnerable people in our society.
The client requests no contact from agencies or media sales.
Bible Society believes the Bible is God’s gift for God’s world. We share it because we believe it changes lives for good. We want Christians to be confident in the Bible’s truthfulness and reliability, and we want to change how people talk about it in wider society and invite them to see it as a source of wisdom and joy.
We are seeking a passionate, strategic and relational individual to join our team as we expand our work with generous supporters. In this role, you will lead our engagement with mid-level donors – strengthening retention, increasing income and re-engaging supporters through tailored communications, bespoke resources and opportunities for uplift. You will play a vital role in optimising funding from both established and new supporters, ensuring alignment with Bible Society’s mission priorities.
Alongside this, you will build and nurture key relationships through the management of a portfolio of current and prospective major donors, delivering significant levels of income against agreed targets. You will help donors fulfil their philanthropic ministry by connecting their generosity with the mission of Bible Society.
An enhanced DBS check will be required for this role.
If this sounds like you and you have the legal right to work and remain in the UK, we’d love to hear from you. Please provide your CV and a 250-word statement that sets out why you’re the best person for this position.
For the purposes of your cover letter, we ask that you do not use AI-generated content. We would like to hear your own thoughts, experiences, and motivations in your own words.
Bible Society is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We welcome applications from people representing all sections of the community.
Closing date: Sunday 6 September 2026
Interview date: First round interview date: Monday 14 September 2026 (online)
Second-round interview date: Monday 21 September 2026 (Swindon)
We believe the Bible is God's gift to the world. We want everyone to discover its message for themselves.


About Toynbee Hall
Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.
Team Background
The Debt Advice Team at Toynbee Hall provides crucial support to individuals and families struggling with financial burdens. Funded by the Money and Pensions Service (MaPS), this team delivers expert guidance and practical solutions to help clients manage and reduce their debt.
Key Responsibilities
Management of local sites to ensure all services are available.
- Ensure local services are available daily by effectively managing staffing, sickness, annual leave, emergencies and operational challenges.
- Work closely with internal teams, external contractors and local stakeholders to ensure all sites operate safely, efficiently and in line with organisational standards.
Line management of a team to ensure objectives are set and met.
- Lead, motivate and support the team to achieve agreed service, quality, compliance and performance objectives.
- Conduct regular one-to-one supervision, team meetings and performance reviews, providing constructive feedback and clear expectations.
Ensure compliance and the quality of advice required are achieved.
- Ensure the team consistently delivers high-quality, client-focused debt advice in line with FCA requirements, funder expectations and Toynbee Hall policies.
- Monitor case quality through audits, supervision, management information and performance data, implementing improvement plans where required.
Contribute to the team
- Be an active member of the Advice Services management team, contributing to service planning, operational improvements and organisational change.
- Work collaboratively with funders, partner organisations and colleagues across Toynbee Hall to support strategic priorities, projects and service development.
Other
- Provide visible leadership across multiple Toynbee Hall locations, ensuring consistency of culture, service delivery and operational standards.
- Travel across London as required, and occasionally elsewhere in the UK.
Person Specification
The successful candidate will demonstrate:
Essential Criteria
Experience and Skills
- Significant experience of managing frontline advice services and leading high-performing teams.
- Proven ability to provide technical supervision and support on complex debt advice cases.
- Up-to-date knowledge of debt advice legislation, FCA requirements, funding compliance and sector best practice.
- Strong IT skills, including Microsoft Office and case management systems.
- Hold a recognised debt advice qualification (e.g. CertMAP or equivalent) with demonstrable experience of delivering and supervising FCA-regulated debt advice services.
Communication and Interpersonal Skills
- Excellent leadership, communication and interpersonal skills, with the ability to inspire and motivate others.
- Ability to build positive relationships with colleagues, partners, funders and external stakeholders.
- Excellent written and verbal communication skills.
Personal Attributes
- Inclusive, collaborative and approachable leadership style.
- Highly organised, proactive and solutions focused.
- Calm and resilient under pressure, with the ability to make informed decisions.
Commitment
- Demonstrates a strong commitment to Toynbee Hall’s mission, values and strategic objectives.
- Willingness to work across multiple Toynbee Hall and community locations.
- Willingness to undertake relevant training, including safeguarding and regulatory requirements.
Please note the right to work in the UK is a requirement of this role.
Please refer to the attached job description for more details.
Since 1884 Toynbee Hall is a charity working alongside people facing poverty, injustice and inequality to build a fairer East London
The client requests no contact from agencies or media sales.
This role supports our crucial non-therapeutic work, facilitating community and helping members to overcome practical barriers to healing through casework management. As Casework and Community Manager you will support one caseworker and volunteers or placement students to provide high-quality casework in housing, welfare benefits, access to health, childcare and entitlements, education and employment, and access to legal advice in immigration and asylum matters. You will also carry a small caseload of your own. In total, the casework team supports around 30 people a year.
As a Member Relationship Lead, you'll build and sustain trusted relationships with members and their supporters throughout their time with Good Company. You'll play a pivotal role in helping our members to connect with people, opportunities and support, enabling them to continue living the life they choose for longer.
This is a relationship-led role. You'll be a consistent presence for members. You will take the time to get to know them and help them build on their strengths, make informed choices and discover what's possible through Good Company and their wider community.
You will work closely with colleagues and volunteers, helping to ensure that every member has someone who genuinely knows them and understands what matters to them.
Helping older adults live healthier, happier lives in their homes and communities