Member services volunteer volunteer roles in tower hamlets, london

Volunteer Sunday Admissions Assistant

You'll be multitasking throughout the day, with a mix of responsibilities including customer service, ticket sales, promoting Gift Aid donations, shop duties, guiding visitors and providing information about the Museum and the collection. If you enjoy a fast-paced environment and love engaging with people, this is the role for you. 

The Volunteer Admissions Assistant role is all about making a lasting impression and creating a memorable visitor experience. You’ll be:

• Welcoming and engaging with visitors, sharing information about the museum and its collection.
• Selling tickets and gift shop items, ensuring smooth transactions and great customer service.
• Collecting data for Gift Aid and marketing purposes, including how visitors found out about us.
• Creating positive experiences to encourage return visits and word-of-mouth recommendations.
• Helping visitors explore the Museum through interpretation, answering questions and distributing trails, accessibility and family activities.
• Maintaining the gift shop, including restocking, counting stock, and setting up attractive displays.
• Conducting online research and building contact lists to support marketing efforts.
• Promoting the Museum locally, raising awareness and encouraging more visitors to discover what we have to offer!

Who we’re looking for:

We’d like to extend an invitation to anyone, particularly members of the local community.  Full training will be provided, we are looking for anyone with:

• Great customer service skills – you will be friendly and confident about approaching visitors of all ages and backgrounds
• Great communication skills – you will be able to clearly explain information about the Museum and ticketing to visitors
• Good computer skills – with training, you will be able to use our ticketing system, email and Microsoft Office
• Good Sales Skills – you will be able to promote ticket sales and gift shop items as well as encouraging Gift Aid donations
• Multitasking skills – with various responsibilities such as selling tickets, guiding visitors, and managing the gift shop, you will be able to juggle tasks efficiently
• A good telephone manner
• Good team working skills

This role offers plenty of variety, and you'll play an important part in making every visitor's experience unforgettable.

Training and support:

All volunteers will first be invited for a trial shift.  We have an induction and training process, during which we give volunteers the information they need to enjoy their time with us. Training is mainly 'on the job', supported by an experienced volunteer as well as the manager on duty. Volunteers are given regular feedback and we remain open to suggestions on how we can improve the volunteer experience. The Admissions Assistant receives continued training and development throughout their time with us.

Availability:

We are looking for Sunday volunteers to support our reopening.  We are looking for volunteers who would ideally like to donate 2-4 shifts per month, as a 11am-2pm shift, a 2pm-5pm shift, or a full day, for a minimum of 3 months. Ideally you will be able to start immediately, although this is not essential. Travel expenses up to £5 will be paid, with up to an additional £5 for lunch expenses if you are on a full day shift.

Please note: Applicants from some overseas countries are required to have a relevant work permit or student visa to volunteer in the U.K. We’ll need to see this for our records before volunteering can commence.

We are recruiting for a volunteer who would like to play a role in helping others to express themselves through writing. Would you like to support others to use their imagination to portray a message?

Creative writing is a great way to express yourself using your own creativity and imagination through story telling or poetry. It is an opportunity to reflect on your own experiences and put it down on paper. Creative writing has been shown to improve emotional and mental well-being. Through creative writing, we can gain insight into our emotions, develop self-expression and communication skills, cultivate empathy and understanding of others, boost our imagination and creativity.

About the service..

We work with people who need support with their mental health across London and the South East. Our support ranges from registered accommodation services for people with severe mental health conditions to drop-in community and crisis services.

In the last year, 9,499 adults accessed Hestia’s mental health support.

We help people to feel safe, develop hope for a better future, and achieve their personal goals. These goals may include rebuilding relationships with family members and friends or connecting more with their local community.

What you will be doing

• Lead and facilitate a weekly Creative Writing Group, encouraging participants to explore their thoughts and feelings through writing exercises, prompts, and storytelling.
• Guide a subsequent Feelings Forum where participants can share and discuss emotions sparked by the writing session or current experiences in a respectful and supportive atmosphere
• Foster an inclusive, non-judgmental environment where all voices are heard and valued
• Maintain confidentiality and adhere to the organisation’s safeguarding and mental health protocols
• Prepare session materials and adapt activities to meet the needs of diverse participants

The skills you need

• Prepare session materials and adapt activities to meet the needs of diverse participants
• Excellent communication and interpersonal skills, with sensitivity to mental health challenges
• Ability to facilitate group discussions and manage diverse emotional responses constructively
• Patience, empathy, and a non-judgmental approach.
• Training or experience in mental health, counselling, social work, or a related field is advantageous but not essential

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications.
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - Valuing You - We hold annual Volunteer Awards, outings, celebration, and social events for our volunteers to get together and have some fun; We reimburse travel expenses and up to £5 for lunch for your volunteering.

Are you creative? Would you like to support others to express their emotions through arts and crafting?

Art plays a valuable role in mental wellbeing with research showing that crafting, regardless of the medium you use can boost your mood, self-confidence and reduce stress overall. Taking part in art-based activities increases our resilience and engages us in the here and now. You will be supporting people to express their emotions, provide a time for people to relax and feel proud of their final art products!

We are recruiting for a volunteer to support and facilitate an art and craft group.

We work with people who need support with their mental health across London and the South East. Our support ranges from registered accommodation services for people with severe mental health conditions to drop-in community and crisis services.

In the last year, 9,499 adults accessed Hestia’s mental health support.

We help people to feel safe, develop hope for a better future, and achieve their personal goals. These goals may include rebuilding relationships with family members and friends or connecting more with their local community.

What you will be doing

• To prepare arts and craft sessions, involving individuals in the planning process where possible
• Inspire and motivate individuals to develop their arts and craft skills, assisting them in the creation of their projects and supporting them to brainstorm and use their own initiative
• Encourage individuals to continue independent activities

The skills you need

• Experience of arts and/or crafts either in a professional, educational, or personal level
• Able to collaborate with individuals to plan an art group session and facilitate confidently
• A calm and patient manner
• Ability to provide a trusting, open, kind-hearted atmosphere that encourages learning and participation
• An effective communicator with a patient and sympathetic nature

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - We hold annual Volunteer Awards and Celebration events; We reimburse travel expenses and up to £5 for lunch for your volunteering; We hold social events and outings for our volunteers to get together and have some fun

We are delighted to have secured funding to deliver a 24-month befriending programme. This exciting opportunity will support the delivery of our ambitious five-year strategy by:

- Promoting Independence - ensuring more older people can stay independent for longer

- Providing Connection - enabling friendship and social connection for older People

The befriending service will be provided through 2 different strands which aim to support older people in different ways based on the needs identified via an assessment. Clients will enter the strand that is most appropriate to their needs.

- Strand A: We will offer a local face-to-face service of up to 1 hour for 26 weeks. Strand A provision would be appropriate for older people who have experienced a recent life event, such as a hospital admission, bereavement or home move and who need time limited support and guidance to connect with suitable services and activities.

- Strands B: We will offer ongoing support either face-to- face of up to 1 hour or by telephone between 30 minutes and 1 hour. Strand B provision is for older people leaving Strand A that require long term support or for those who are identified as needing ongoing face-to-face or local telephone befriending support on entry to the programme. As a befriender you will be asked to select your type of volunteering preference.

Purpose of Role 

• Provide companionship, emotional support, and a listening ear to people who may be lonely or isolated. 

• Provide monthly reports to the Volunteer Manager on your client. 

Key tasks 

• Make a regular weekly visit or phone call to a client who has been matched to you, at a time suitable to the older person.

• Provide conversation and company. 

• Spend time chatting with the client, talking with them about their current and past life experiences. 

• Report any emerging issues or concerns that the older person has agreed to be shared with us such as safeguarding issues or a change in personal circumstance or health. 

• Make the client aware of any other services across AUKEL they may benefit from. 

• Maintain records of client contact and send this to the Volunteer Manager on a monthly basis. 

• Regularly meet with your befriending peers and supervisor, to share experiences, get support and reflect. 

Skills and attributes 

• Understanding loneliness and social isolation. 

• Good communication skills with a friendly approachable manner. 

• Keen on building a strong befriending relationship. 

• A desire to learn more about an individual and their interests and their past, and life history. 

• Consistency and reliability.

• Understanding of Confidentiality. 

• Understanding of and empathy with the needs of older people. 

• Patience and Sensitivity. 

• Confidence to deal with emergencies. 

• Record keeping.

• Basic IT skills. 

Support Provided 

• You will be inducted in cohorts with other volunteers. 

• Training for the role is provided including Safeguarding, Making Every Contact Count, Sexual Harassment and Building a positive volunteering experience and other more. 

• Ongoing support including regular supervision by the Volunteer Manager. 

• Goup supervision with other befrienders. Groups supervision is a safe place where you can share experiences, challenges, and successes, process emotion and learn from each other. 

• Reimbursement of agreed expenses.

• Access to an AGE UK Discount portal provided by Aon.  

• Monthly volunteer newsletter 

We hold an annual Volunteer Award event where we celebrate and recognise the contribution of our Volunteers! 

Benefits 

• Making a Difference: Volunteering allows you to have a tangible impact on someone's life, particularly those in vulnerable situations. Helping older people can provide a strong sense of accomplishment and purpose. 

• Emotional Rewards 

• Intergenerational Connections 

• Learning and Skill Development 

• Enhancing Career Prospects 

• Building Empathy and Compassion 

• Giving Back to the Community 

• Social and celebration events 

Commitment 

• We expect a minimum of 6 months commitment but would ideally prefer more of a longer-term commitment.

• Weekly commitment is between 30 minutes to 1 hour for client plus one/two hours monthly for reporting. 

Join the Brotherhood: Your Compassion Can Build a Legacy!

Imagine a world where every man feels strong enough to be vulnerable. Where asking for help isn't a sign of weakness, but an act of profound courage. At MINDSET Charity, we're not just imagining it – we're building it, and we need you to make it real.

The silence surrounding men's struggles is a crisis that breaks hearts and costs lives. Sadly, suicide remains the biggest killer of men under 50 in the UK. Behind every statistic is a man, a son, a father, a friend, battling alone. MINDSET is here to change that. We're a brand new start-up charity, forging a brotherhood to inform, guide, and support men, empowering their mental well-being and self-improvement through vital services, events, and a powerful community.

This is your chance to be at the very beginning of something extraordinary. We're not just looking for volunteers; we're seeking pioneers with a burning desire to create a lasting impact. We need your heart, your skills, and your unwavering belief to help us get set up and launched, providing much-needed services to men in need across the UK.

Your passion, right now, can lay the foundation for a future where no man walks his journey alone.

Your Leadership. Their Lifeline. (Remote Opportunities Available!)

We're especially keen to welcome dedicated individuals to our founding Board of Trustees. These are remote positions, meaning you can make a nationwide impact from wherever you are in the UK.

• Trustees (Including Treasurer & Secretary): Be a core guardian of our mission, providing strategic oversight, financial integrity, and ethical leadership. Your wisdom will shape our direction and ensure our long-term success.

This is more than volunteering; it's a chance to build a better world for men. It's a chance to ignite hope, foster connection, and empower resilience.

Are you ready to be a part of this incredible journey? We are building a charity, and we need your help and support.

Reach out today and tell us how you want to make a difference. Email your CV and a heartfelt message about why you're drawn to Mindset Charity.

Together, we can build a stronger Mindset. Together, we can save lives.

MINDSET Charity

Empowering Men Through Mental Wellbeing and Personal Growth

Volunteer Bike Repairer at Claygate Youth and Community Hub 

Role description 

As a volunteer bike repairer at Claygate Youth and Community Hub’s monthly Bike Repair Cafe, you will work with a friendly team of repairers to complete basic bike fixes helping to get the local community cycling! You will have your own station to work on the bikes but often our repairers work together. If you are interested, you will also have the opportunity to mentor young people who are keen to learn how to maintain their bikes, helping to ensure they are safe on the roads.

At Claygate Youth and Community Hub, our mission is to ensure young people have a safe space in which they can thrive learning key skills and accessing vital support networks to facilitate a smooth transition into adulthood. We also want to contribute in any way we can to uphold the strong sense of community within Claygate so a bike repair service for the community which involves our young people is a great way to kill two birds with one stone!

 We have held three bike repair sessions so far helping fix up over 50 bikes and welcoming over 100 members of the community.

If you’re passionate about bikes, sustainable forms of transport and/or helping young people, this is the perfect opportunity for you!

When and where

The next bike repair cafe will take place on Sunday 9th September between 10am - 11:30am. 

These occur monthly one Saturday or Sunday at 10am - 11:30am, future dates to be confirmed and we can try to work around you!

Claygate Youth and Community Hub

Elm Road

Claygate

Surrey

Skills you need

If you have any bike repair experience or basic skills, we would love to have you. No formal experience require

We will be incorporating half hour open workshops during these sessions teaching members of the community and our young people how to fix their own bikes. If you would like to get involved with this, that would be great!

What’s in it for you? 

• Opportunity to help get people in the community on their bikes.
• Work alongside young people empowering them by teaching practical life skills.
• Join a friendly team for a relaxed yet rewarding hour and a half a month.
• Get a bacon or sausage roll and as many teas and coffees as you like!

About Claygate Youth and Community Hub 

Claygate Youth and Community Hub is a registered charity (number 1193361) which offers fun and educational youth activities and support to all young people aged 11-19. We provide a safe and welcoming space for young people to socialise, learn new skills, and get support and advice when needed. Our services include Tuesday, Wednesday, and Thursday youth nights, as well as holiday clubs for 11-16s. We often work in tandem with other organisations, schools, social services and the police to help provide young people with the best support and opportunities possible.

Our mission is to provide a safe and supportive environment where young people aged 11-19 can socialise, learn new skills, and get support and advice when needed. We believe in empowering young people to achieve their full potential and make positive contributions to their communities.

Support / Training 

If you are keen to work alongside young people, we will get your DBS done and provide you with copies of our safeguarding policy to read over.

his role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.

Please note that despite the January deadline on the job description, this role now has a rolling deadline and will be actively interviewing until the position is filled.

About TLC 

The Trans Legal Clinic is the first trans-led specialist gender identity legal practice and registered charity in the UK. The mission of the Trans Legal Clinic is simple; we provide free and accessible legal help to transgender and non-binary people in need. Our overarching vision is a society where all people have access to the legal resources required for gender self-determination and where gender diversity is not just accepted but embraced, with trans* people equipped with the necessary legal tools to navigate the world in their affirmed gender. 

Service Introduction 

The Casework department is the core of our organisation, working directly with clients by offering them support and advocacy. We have assisted over 70 clients since October 2023 and will be re-opening our referrals in January 2025 to new clients seeking our support. 

Our Casework department is divided into four teams. Each team constitutes of one Specialist Caseworker who oversees 5-15 casework volunteers. Our four teams are: 

Housing and Homelessness 

Discrimination 

Gender Recognition: legal transition and healthcare advocacy 

Gender-Based Violence: domestic abuse and hate crime 

Our Gender-Based Violence team provides specialist support to trans* individuals who have experienced hate crime, domestic abuse, and/or sexual violence. We work with compassion and care to empower our clients, often in extremely distressing circumstances, offering practical assistance in navigating the criminal justice system, obtaining protective orders, and accessing support services. Recognising the unique challenges trans* people face in these situations, our team works to address systemic inequalities and ensure that all clients feel safe, heard, and supported throughout their journey to justice and recovery.  

Key tasks and responsibilities 

Support and outreach 

Be fully aware of safeguarding issues and lead on client risk management within the service. 

Update the Gender-Based Violence client database to ensure client records are updated within agreed timeframes and that they accurately record interventions and demonstrate progress. 

Liaise with our team of solicitors when requesting advice and guidance on a case. 

Reach out to organisations that specialise in gender-based violence, especially hate crime, domestic abuse, and/or sexual violence and trans* specific services, to collaborate and share knowledge and resources.

Teamwork 

Lead the Gender-Based Violence team by supervising caseworkers.

Support caseworks by setting clear objectives and holding team and individual supervisions regularly. 

Set and moderate team performance targets. 

Attend department meetings and contribute to discussions. 

Be respectful to colleagues and support good communication between all stakeholders. 

Research 

Create and deliver training for current and future caseworkers in the Gender-Based Violence team. 

Create resources for caseworkers on relevant legislation, case studies, and good practice, to allow them to become more knowledgeable and independent whilst working with clients. 

Create resources for clients and those seeking information on our website about hate crimes, domestic abuse, and sexual violence. 

Conduct general research into hate crimes, domestic abuse, and sexual violence experienced by trans* people in the UK. 

General 

Ensure you approach to contact with clients is trauma-informed and person-centred. 

Adhere to Trans Legal Clinic’s Policies and Procedures at all times. 

Cover for other members of the team and department as necessary. 

Be proactive in reviewing and evaluating own performance and identifying upon areas for improvement and development. 

Undertake any other duties compatible with the level and nature of the role and/or reasonable required by more senior members of staff. 

Attend and participate in external meetings and briefings as required. 

The duties listed are not exhaustive and may be varied from time to time as dictated by the changing needs of the Trans Legal Clinic. The post holder will be expected to undertake other duties as appropriate and as requested by their line manager. 

Do you - want to establish closer working relationship with the local police to improve community safety in Barnet?

Can you - spare a few hours a month to make this happen?

If so - we need volunteers to join the Barnet Safer Neighbourhood Board.

A Safer Neighbourhood Board is established in every borough giving local Londoners and victims a greater voice.

Barnet’s Safer Neighbourhood Board entails a team of volunteers and local agencies who will work together to advise the Borough Commander.

 The Board consists of a wide range of individuals representing Barnet’s diverse communities alongside the statutory positions defined in the MOPAC Guidance, involving people of all ages and from all sections of the community. This includes those who may not have been actively involved before, who may be vulnerable or who have been a victim of crime.

Barnet’s Safer Neighbourhood Board will be required to:

 · Help identify and advise on Barnet’s local policing

· Monitor police statistical data, performance and confidence

· Fulfil a range of specific functions.

Please see the role profile for further information.

Are you a Pashto speaker looking for a meaningful way to give back to your community?
We invite you to become a volunteer for our Talking Bubble Project!

Many older adults and vulnerable individuals in the UK’s Pashto-speaking community experience loneliness and isolation. By giving just a small amount of your time each week, you can make a big difference — offering companionship and a friendly voice in their native language.

� What is the Talking Bubble Project?

☎️ A phone-based service that connects volunteers with individuals who may feel isolated or lonely. Through regular calls, you’ll help build friendships, brighten someone’s day, and offer emotional support — especially for those more comfortable speaking Pashto.

� Why volunteer with us?

✔ Support members of the Pashto-speaking community in the UK
✔ Make a real difference in someone’s life
✔ Enjoy flexible volunteering hours
✔ Receive training, ongoing support, and a reference upon completion
✔ Boost your own sense of fulfilment and purpose

✅ What’s required?

✔ Completion of online Safeguarding Adults Level 2 training
✔ A DBS check (both fully funded by us)
✔ A kind and compassionate approach, and a willingness to engage in friendly conversations

� How to get involved:

Apply through the CharityJob website — no previous experience needed.
This opportunity is open to UK residents only.

Help us bring connection and kindness to the Pashto-speaking community across the UK!

Do you enjoy singing and listening to all genres of music? We have an exciting opportunity to facilitate a singing and music group!

We work with people who need support with their mental health across London and the South East. Our support ranges from registered accommodation services for people with severe mental health conditions to drop-in community and crisis services.

In the last year, 9,499 adults accessed Hestia’s mental health support.

We help people to feel safe, develop hope for a better future, and achieve their personal goals. These goals may include rebuilding relationships with family members and friends or connecting more with their local community.

What you will be doing

• To develop positive relationships with the service users
• Facilitate a weekly singing and music group with use of instruments
• Provide opportunities for the group to collaborate on agreed themes/ songs for future groups
• Coordinate and plan group sessions
• Inspire and motivate people to attend and get involved in the group
• Keep a record of attendees, provide feedback, and report any concerns to the staff team
• To use a range of skills and tools to make sessions interesting and fun

The skills you need

• Experience in music in either a professional, educational or personal level
• Good interpersonal and communication skills
• Ability to provide a supportive, and inclusive atmosphere that encourages learning and participation
• Calm and patient approach

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - We hold annual Volunteer Awards and Celebration events; We reimburse travel expenses and up to £5 for lunch for your volunteering; We hold social events and outings for our volunteers to get together and have some fun

Our Education Team is central to our mission — and we’re looking for passionate volunteers to help us deliver workshops, create educational resources, and raise awareness both online and in person.

About Emerge Worldwide

Emerge Worldwide exists to protect children, young people, and women from sexual exploitation and sex trafficking. Through education, training, and advocacy, we equip communities, schools, and professionals with the knowledge and tools to prevent exploitation and safeguard the most vulnerable.

The Role

As an Education Team Volunteer, you will:

• Deliver training and awareness workshops in schools, youth groups, and community settings.

• Assist in designing engaging resources such as toolkits, handouts, and presentations.

• Support our online education campaigns by creating posts, videos, or articles that raise awareness.

• Help evaluate feedback from workshops and contribute ideas for improving delivery.

Skills & Experience We’re Looking For

You don’t need to be a teacher or safeguarding expert . We’d love to hear from you if you have:

• A passion for protecting children and young people

• Confidence in speaking to groups or willingness to learn

• Creativity in designing educational materials or content

• Good communication and teamwork skills

• Good digital skills (e.g., Word, PowerPoint, Canva)

What You’ll Gain

• Free training on safeguarding, sexual exploitation awareness, and workshop delivery

• Experience in education, advocacy, and youth engagement

• The chance to make a tangible difference in your community

• Opportunities to develop public speaking, content creation, and teamwork skills

• Ongoing support and mentorship from the Emerge Worldwide team

Time Commitment

We are flexible — whether you can give a few hours a month or more, we’ll work with your availability. Most workshops run during school hours, with some evening or online opportunities. Other work can be completed in times convenient for you.

Impact of role:

1. Raising Awareness & Knowledge

• By delivering training sessions and workshops, volunteers will give young people, parents, and professionals the tools to spot the signs of grooming and exploitation early.
• Every workshop increases community understanding.

2. Empowering Communities

• By educating schools, youth groups, and the wider public, volunteers help communities learn how to protect and support vulnerable children and young people.
• They equip people with practical steps for prevention, safeguarding, and reporting.

3. Creating Resources with Lasting Value

• Volunteers help design toolkits, handouts, and digital content that schools, families, and agencies can use long after a session ends.

4. Preventing Exploitation Before It Happens

• Through education and awareness, volunteers help reduce the risk of exploitation in communities by teaching early warning signs, online safety, and where to get help.
• This proactive approach can save lives and protect children from harm.

5. Strengthening the Charity’s Voice & Reach

• By educating online (social media, blogs, campaigns), volunteers help amplify Emerge Worldwide’s message to a much wider audience, influencing policy, practice, and public opinion.

6. Personal & Community Transformation

• Volunteers become role models and advocates, showing children and young people that their lives matter and they have support.

The Bromley Experts by Experience Secretary will play a vital role, working with the Chief Executive Officer (CEO) and Chair of Trustees. You will help the Trustee Board carry out their duties in an efficient manner, ensuring all governance documents and procedures are followed. The Secretary will ensure the smooth and efficient running of accessible trustee board meetings and will be the Trustee responsible for leading preparation, administration, and delivery of the AGM.

The Secretary will ensure the trustees recognise and complete relevant actions related to their decisions, and that all decisions made by the trustees comply with the relevant legislative and regulatory requirements the charity is subject to, are in accordance with Bromley Experts by Experience’s governing documents, reflect the aims of the charity, and continue to provide benefit to our members, beneficiaries and local Deaf and Disabled people.

Working closely with the Chief Executive Officer (CEO) and Chair of Trustees, the Secretary will ensure the charity meets all its regulatory requirements, has strong governance and foundations to enable Bromley Experts by Experience to achieve as much as we can in future.

IMPORTANT: As a Deaf and Disabled People’s Organisation, our governing articles require that our staff, trustees and volunteers bring with them lived experience of disability (self-identified or otherwise). See how we define this below.

Responsibilities of the Secretary:

• Prepare agendas in consultation with the Chair and CEO.
• Ensure arrangements for meetings are met including hybrid arrangements and access requirements of attendees.
• Receive agenda items from other Trustees and circulate agendas and any supporting papers in good time.
• Check that quorum is present at each meeting (including hybrid attendance)
• Minute meetings, circulate draft minutes and action points to Board members.
• Ensure the Chair signs (electronic or wet) minutes once approved.
• Check Trustees have carried out action(s) agreed.
• Circulate agendas and minutes of the annual general meeting (AGM) and any special or extraordinary general meetings.
• Ensure up-to-date records are kept of Trustee Board membership.
• Ensure the board fulfils their duties and responsibilities for effective charity governance in line with Bromley Experts by Experience’s policies and the requirements of the Charity Commission for England and Wales.

• Ensure X by X Bromley activities benefit its members and beneficiaries.
• Support and advocate for X by X Bromley’s mission, vision and values.

What we ask of you:

• The Secretary should expect to serve for a minimum of 12 months.
• The Secretary is required to attend scheduled meetings with some ad hoc meetings where necessary.
• It is anticipated that the time commitment will be an approximate average 2.5 hours per week. This will mainly comprise of:
  • Board meeting attendance (plus preparation and minutes) every 8 weeks.
  • AGM attendance (plus preparation and minutes)
  • Supporting our annual Disability Pride event.
  • Occasional scheduled meetings with senior staff and/or Chair.
• As we are a very small charity, there could be occasions when extra time will be required (e.g. during the planning of new projects or dealing with any particular difficulties that arise), or where additional support would be appreciated (e.g. attending events, meeting members at project days).

Key Skills and Qualities:

• Lived Experience of disability (can be self-identified)
• A belief that Disabled people can and should be actively welcomed and included in our communities. An understanding that it is barriers in society that make that harder. This is called the Social Model of Disability.
• Strong organisational skills.
• Experience of how Trustee Boards operate and of effective charity governance
• An understanding of how to make meetings accessible.
• Experience of minute-taking and strong record keeping skills.
• Accuracy and efficiency with an eye for detail.
• Good interpersonal and communication skills, communicating in a way that is accessible to you.
• Possess and demonstrate integrity, objectivity, accountability, and honesty.
• An effective team worker, contributing an independent perspective.
• Understanding of the legal duties, responsibilities and liabilities of trusteeship, the Secretary role, and the financial aspects of running a charity.
• A genuine interest in local communities and people.
• Commitment to Bromley Experts by Experience’s aims, objectives and values.

The Secretary must be legally eligible to stand as a registered Company Director and Charity Trustee. Having had previous experience as a trustee of a voluntary organisation is an advantage.

The Secretary will require a DBS Check to be completed.

Are you fluent in British Sign Language and would like to provide the opportunity for others to learn? This is a great chance to empower others to communicate and bridge the gap between hearing and deaf individuals!

We work with people who need support with their mental health across London and the South East. Our support ranges from registered accommodation services for people with severe mental health conditions to drop-in community and crisis services.

In the last year, 9,499 adults accessed Hestia’s mental health support.

We help people to feel safe, develop hope for a better future, and achieve their personal goals. These goals may include rebuilding relationships with family members and friends or connecting more with their local community.

What you will be doing

• Facilitate British Sign sessions for beginners or those looking to improve their skills
• Prepare session plans and involve participants in the planning of each session.
• Encourage practice and interaction among participants to develop their skills.

The skills you need

• Good communication skills
• Calm and patient approach
• Ability to provide supportive, and inclusive atmosphere that encourages learning and participation
• Hold a BSL qualification/Fluent in British Sign Language
• BSL Level 3 qualified or above
• Good English-speaking skills

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - We hold annual Volunteer Awards and Celebration events; We reimburse travel expenses and up to £5 for lunch for your volunteering; We hold social events and outings for our volunteers to get together and have some fun

Volunteer Co-chair at Watford and Three Rivers Refugee Partnership (WTRRP)

Job summary: 

We're looking for a Co-chair to lead and shape the strategic vision of WTRRP as we move forward into our 25th year as a charity. We are looking for someone to support us with our strategy in line with our mission and our values. In this role, you will act as one of two Trustee committee co-chairs of the charity, responsible for the agenda and actions of Trustee meetings and AGM, improving good governance and acting as a senior ambassador of the organisation. We are looking for someone with enthusiasm, availability and leadership skills to work collaboratively with staff and volunteers.

WTRRP exists to support asylum seekers and refugees in Watford and Three Rivers who do not yet have settled status in the UK or may have specific needs relating to their application process or welfare. The main services of the charity are a drop-in session and social hub every Tuesday (at St Mary’s Church in central Watford), ESOL classes, providing financial support and advice to its clients and assisting them to integrate into the local community.

The Partnership has grown dramatically over the past 5 years, which is why we are looking for a co-chair to join us. WTRRP is run by a committee that meets typically every 2 months and it also provides supervision to our 3 staff members and support to our 70 volunteers.

We would welcome applicants with any of the following experience:

• Governance and previous Committee experience
• Business development and charitable fundraising
• Human resources and people management
• Lived experience of being a Refugee or Migrant
• Financial background

Principal responsibilities:

1. Be part of the Committee, supporting the organisation as it grows and develops.
2. Have availability to regularly attend the Tuesday hub at St. Marys church from 11- 2pm to support the team and be present.
3. Oversee the administration and coordination of sub-committees.
4. Serve as line-manager to the Caseworker and conduct planned supervision and appraisals.
5. Represent the Partnership as required to the public or external parties such as funders and Community groups.

This is an important role that will support the charity as we adapt and change. If you feel that you may have some of the skills we are looking for and want to have an initial chat with our chair, then please contact us.