Membership acquisition officer jobs in Birmingham
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The Membership & Community Coordinator is a new role, created to support the membership functions at Science for Animal Welfare (SciFAW) and the Humane Slaughter Association (HSA).
Initially, the role holder will focus on delivering and growing SciFAW’s relaunched membership. They will play a central role in shaping the member experience, ensuring that our membership delivers genuine value and builds a thriving community.
They will lead the day-to-day delivery of our membership offer across member, supporter and student pathways, creating engaging journeys that attract, retain and inspire people to connect with our work. From onboarding and renewals to member only events, communications and community engagement, they will be the person our members come to know.
This role sits at the heart of the organisation rather than within a single team. They will work closely with colleagues across science, communications, income generation and operations. This role will work closely with the charities CRM and Office Manager who oversees the administration of memberships, our customer relationship management (CRM) software and data. They will also play an important role in gathering member insight and feeding it back into the ongoing development of our membership proposition.
This is a highly autonomous and collaborative role. Reporting to the Head of Income Generation and working with colleagues across the organisation, you will translate membership strategy into action, taking ownership of implementation, continuous improvement, member engagement and retention.
Our charities are small, and our work is often fast paced; as such we are looking for candidates who can work with limited supervision day-to-day and can work on multiple concurrent workstreams.
Please note, you must have the right to work and reside in the UK to apply.
Key Responsibilities
Membership
- Implement and promote the new SciFAW membership offering to current, lapsed and prospective members, helping to grow and strengthen the membership community.
- Develop the member, supporter and student membership journeys, ensuring a positive and seamless experience at every stage.
- Manage the membership application approval process, including documenting Trustee decisions and administering confirmations and welcome communications.
- Liaise with colleagues responsible for the membership operations and data to ensure the charities retain accurate records and use effective processes.
- Administer and analyse the post-join questionnaire and use its insights on members' interests, affiliations and areas of work to inform future engagement, events and activities.
- Lead a retention-focused approach across all membership, community, communications and event activities, ensuring members consistently experience value, connection and engagement throughout their relationship with SciFAW, while acting as their primary point of contact.
- Analyse data and report on member acquisition, retention, trends and engagement.
- Working with scientific staff, input into the development of the LINKS scheme, supporting its growth and strengthening its role as a membership activity.
Events
- Work with scientific colleagues to develop the charities’ programme of member-exclusive events.
- Organise a programme of member-exclusive events throughout the year, aligned with plans agreed with the Head of Income Generation.
- Co-ordinate the programme of member-only events alongside our annual conference, working with science staff and conference organisers to design, plan and deliver them.
- Work with the wider team and external collaborators to develop events and engagement opportunities for students and early-career researchers, including careers-focused content at the annual conference.
- Contribute to event planning to ensure events are engaging and responsive to member interests and feedback.
- Work with administrative support colleagues to organise and deliver events, allowing you to focus on member engagement.
- Provide occasional administrative support for corporate membership and sponsorship activities as required.
Community and Communications
- Act as the primary point of contact for members, providing a welcoming, responsive and professional experience.
- Build strong relationships with members, ensuring they feel valued, connected and engaged with charities missions.
- Craft the communications to members at each stage of their membership journey to optimise engagement and retention.
- Produce a quarterly membership newsletter that showcases member stories, highlights opportunities and strengthens community connections.
- Work with the Communications team to develop engaging membership marketing and retention materials across all SciFAW membership routes and for HSA individual members.
- Collaborate with scientific staff to deliver member-only roundtables.
- Collaborate with scientific staff to increase opportunities for members to engage effectively with the charity's grants, awards and scientific activities.
Essential skills and experience required
- Experience coordinating a membership function, with hands-on delivery of member engagement, recruitment and retention activities and community building.
- Proven ability to work independently and within scope, managing priorities and collaborating confidently with senior colleagues, scientists and external stakeholders.
- Experience planning and delivering both online and in-person events.
- Experience using CRM or membership databases for record management, reporting and analysis (both charities use Beacon CRM).
- Excellent written communication skills, with experience producing audience-focused content such as newsletters, event communications and membership materials.
- Strong interpersonal and relationship-building skills, with the ability to engage effectively with a wide range of stakeholders.
- Strong organisational skills, with the ability to manage multiple workstreams and priorities simultaneously.
- Reliable and accurate in reporting progress, with a clear view of what's completed, what's outstanding and what's at risk
- Strong presentation skills, confidence in communicating and presenting to external stakeholders and groups, including being comfortable making phone calls where necessary
- A genuine commitment to animal welfare and enthusiasm for the mission and values of the charities.
Click apply to download the full application pack before completing your application.
Please submit your CV and a letter (maximum 2 sides of A4) describing how you meet the person specification and explaining your motivation for wanting to work with us. Please include the names of two referees who we may contact if you are shortlisted and specify your notice period.
Your application will be assessed on both your CV and letter.
Anonymous application allows us to screen applications based solely on suitability for the role.
Registered Charity
11 - 20
Discover what matters to animals, develop scientific solutions to animal welfare problems and disseminate evidence-based information.
The client requests no contact from agencies or media sales.
Thank you!
Reporting to: Products Manager
Hours: Full Time (35 hours per week)
Key Relationships: Products Manager, Stewardship Manager, Fundraising Lead, Director of Development, CEO, COO, Trustees, External Partners
Location: Remote Working, with national travel requirements for meetings, events and collaboration.
OVERALL PURPOSE
To support the Products Manager in the development, delivery and administration of innovative fundraising products and initiatives that generate income for NHS Charities Together whilst helping NHS charities increase their own fundraising income.
The Development Product Executive will play a key role in coordinating fundraising products including the lottery programme, the National Legacy Campaign, , fundraising toolkits and collective fundraising initiatives. The role will help ensure products are delivered effectively, members receive excellent support and product performance is monitored to drive continuous improvement.
Working collaboratively across the Development team, the Development Product Executive will help deliver high-quality fundraising products that are accessible, scalable and responsive to the needs of NHS charities.
KEY RESPONSIBILITIES
The main duties and responsibilities of the role holder are as outlined below:
Product Delivery & Development
- Support the Products Manager with the delivery and ongoing development of fundraising products, campaigns and initiatives for NHS charities.
- Support the administration and delivery of the lottery programme, including member onboarding, supplier liaison, reporting and responding to enquiries. The role will support NHS charities to recruit players to the lottery, so experience of engaging and growing membership or supporter bases, and understanding recruitment journeys, would be beneficial.
- Assist in developing, testing and evaluating new fundraising products and pilot initiatives.
- Produce and maintain fundraising toolkits, guidance documents, templates and other supporting resources.
- Coordinate timelines, project plans and actions to ensure fundraising products are delivered to schedule.
- Support the creation and delivery of collective fundraising initiatives that enable NHS charities to collaborate and maximise fundraising opportunities.
Member Support & Collaboration
- Act as a first point of contact for member charities with queries relating to fundraising products and initiatives.
- Build positive relationships with NHS charities, understanding their needs and supporting successful implementation of fundraising products.
- Coordinate member communications relating to fundraising products, campaigns and opportunities.
- Support the delivery of webinars, workshops and member events, including preparing materials, managing registrations and following up with attendees.
- Gather feedback from member charities and supporters to inform future product development and improvements.
- Support the delivery of consultancy projects where required.
Product Administration & Performance
- Maintain accurate project documentation, timelines, budgets and performance records.
- Collate income, participation and engagement data across fundraising products.
- Produce regular reports and dashboards to monitor product performance and support evaluation.
- Assist in monitoring budgets, expenditure and income against forecasts.
- Maintain accurate records on Raiser's Edge and other systems in line with GDPR and organisational policies.
- Support supplier administration, including raising purchase orders, processing invoices and monitoring contracts where required.
Marketing & Communications
- Work collaboratively with the Communications Team to develop and schedule marketing materials that promote fundraising products.
- Coordinate the production of product resources, case studies and promotional content.
- Identify member success stories and examples of best practice to share across the NHS charity network.
- Support campaigns that encourage member engagement and product participation.
Innovation & Continuous Improvement
- Monitor fundraising trends, emerging products and sector developments to identify new opportunities.
- Support the testing and evaluation of new fundraising ideas and product improvements.
- Assist with gathering insight and learning from product pilots to improve future delivery.
- Contribute ideas that improve efficiency, supporter experience and member engagement.
Cross-Team Collaboration
- Work closely with colleagues across the Development Team to ensure fundraising products complement wider fundraising activity.
- Collaborate with Data & Systems and Business Support teams to ensure effective administration and reporting.
- Support wider fundraising activity, including events and campaigns, where required.
- Contribute positively to team meetings, planning sessions and organisational projects.
Other Duties
- Visibly live NHS Charities Together's values, including our commitment to diversity and inclusion.
- Carry out duties in accordance with NHS Charities Together's Health & Safety policies and procedures.
- Work flexibly, prioritising workload and supporting colleagues across the organisation as required.
- Adhere to relevant legislation, fundraising regulation, GDPR and organisational policies and procedures.
- Maintain confidentiality and handle sensitive information appropriately.
This is not meant to be an exhaustive list of duties. Flexibility is required and the post holder will be expected to undertake other duties appropriate to the role and within their skills and experience when reasonably requested.
Competencies
Teamwork – 'One Charity', working within and across teams
- Collaborates effectively across teams to ensure fundraising products are successfully delivered and continuously improved.
Building trust and respect – listen, feedback and learn
- Builds positive relationships with NHS charities, suppliers and colleagues through responsive communication and a collaborative approach.
Responsibility – owning your part in our success
- Takes ownership of product administration, project coordination and delivery to ensure high-quality outcomes. Demonstrates excellent attention to detail and follows through on commitments.
Professionalism – creating an environment to achieve success
- Organises work effectively, manages competing priorities and maintains accurate records and reporting. Upholds fundraising regulations and organisational standards.
Stakeholder focus – understanding the needs of our stakeholders
- Provides excellent support to member charities, ensuring fundraising products are practical, accessible and responsive to their needs.
Acumen – sound decision-making
- Uses data, feedback and learning to improve product delivery and identify opportunities for innovation and continuous improvement.
PERSON SPECIFICATION
Knowledge, Skills and Experience
Essential
- Experience working within a fundraising, marketing or project coordination role
- Experience coordinating projects or campaigns involving multiple stakeholders
- Excellent organisational skills with the ability to manage multiple priorities
- Strong written and verbal communication skills
- Experience producing reports and analysing performance data
- Strong IT skills including Microsoft Office, particularly Excel
- Experience maintaining databases or CRM systems
- Excellent attention to detail and administrative skills
- Strong relationship-building and stakeholder management skills
- Ability to work independently and collaboratively as part of a team
Desirable
- Membership or subscription recruitment experience, particularly involving acquisition campaigns or supporter recruitment, would be advantageous.
- Experience supporting fundraising campaigns or products
- Knowledge of fundraising products including lotteries, legacy fundraising or individual giving
- Experience developing toolkits, guidance or fundraising resources
- Experience working with external suppliers or agencies
- Knowledge of fundraising regulation, GDPR and charity sector best practice
- Experience using Raiser's Edge or another fundraising CRM
- Understanding of NHS charities or the wider health charity sector
Thank you!
Natural Capital Assessment Partnership
The Natural Capital Assessment Partnership (NCAP) has operated for over 30 years. Formerly the Habitat Biodiversity Audit, a key remit of NCAP has been to survey and gather habitat data across Warwickshire, Coventry and Solihull, combining ecological field surveys with pioneering satellite imagery and remote sensing analysis. A second key aspect of NCAP’s work is managing the Local Wildlife Sites programme for the region.
Data acquired and produced by the team supports Local Wildlife Site designations, Local Nature Recovery Strategy development and monitoring, and creates baseline habitat reports and statistics. This localised yet UK-leading dataset provides robust evidence for decision-making and monitoring, plus a unique record of land-use change over the past two decades. Combined with Biological Records Centre species data, it offers an unrivalled picture of the local state of nature.
NCAP is funded by local authorities, managed by Warwickshire Wildlife Trust and hosted by Warwickshire County Council.
The client requests no contact from agencies or media sales.