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Top job
The Royal College of Radiologists, Multiple Locations (Hybrid)
£53,973 per year increasing to £59,454 per annum within two years continuous service dependent on performance, plus excellent benefits
Posted 6 days ago
Marie Curie, City of London (Hybrid)
£35530 - £39474 per annum + + £3,500 LWA if applicable
Posted 2 days ago
Marie Curie, Antrim (On-site)
Up to £17777.76 per annum
Posted today
SOS Children's Villages UK, Remote
£42,000 - £44,000 per year
Connect funders with life-changing work for brighter futures worldwide. Utilise your strategic storytelling skills for global impact!
Posted 2 days ago Apply Now
Marie Curie, England (On-site)
Up to £22222 per annum
Posted today
Closing in 4 days
Sufra NW London, Greater London (Hybrid)
£42,230 per year for FTE (pro rata)
Seeking a strategic Community Programmes Manager to lead our Community & Garden Programmes in line with our new 2030 strategy.
Posted 5 days ago Apply Now
Ealing Swimming Club, Ealing (Hybrid)
£40,000 - £75,000 per year FTE
Seeking an experienced and positive Finance Manager to join the team to help ensure financial integrity, effective budgeting and compliance.
Posted 5 days ago Apply Now
Closing in 6 days
Marie Curie, London (Hybrid)
£35530 - £39474.00 per annum + LW up to £3,500 where applicable
Posted 1 day ago
Closing in 6 days
FSRH, London (Hybrid)
£39,776 per year
Posted 3 days ago
Closing in 3 days
New Routes Integration Ltd, Multiple Locations (On-site)
£35,700 per year
Lead the Heart of Our Mission: We're Hiring an Operations Manager to Keep People, Projects and Purpose Aligned
Posted 1 week ago Apply Now
Page 2 of 11
Central London, Greater London (Hybrid)
Covent Garden, Greater London
Holborn, Greater London
WC2A, London
£53,973 per year increasing to £59,454 per annum within two years continuous service dependent on performance, plus excellent benefits
Full-time
Permanent
Job description

Are you a tech-savvy leader, passionate about delivering an excellent service? Do you thrive in fast-paced environments where your decisions directly impact the success of an organisation? If so, we want to hear from you.

As our Service Desk Manager, you’ll be the driving force behind our IT support operations—ensuring our users receive top-tier service and our systems run smoothly. You’ll lead a high performing team, manage incidents, and continuously improve service delivery using data, feedback, and your own innovative thinking. You’ll have responsibility for ensuring the IT Service Desk provides effective end-user support, implement the College’s IT infrastructure policies and ensuring that we minimise the number of service desk calls.

In this dynamic and fast paced role you will help achieve our Service Desk’s ultimate mission of delivering a high standard of support and customer satisfaction.

What you’ll do 

  • Leading and mentoring a high-performing Service Desk team
  • Managing day-to-day operations and acting as the go-to escalation point
  • Driving service improvements using KPIs, feedback, and best practices
  • Supporting AV and video conferencing across the College
  • Playing a key role in exam delivery and IT project support
  • Collaborating with stakeholders to enhance user experience and IT service quality

What you’ll need:

  • Proven experience managing an IT Service Desk
  • ITIL v3/v4 Foundation or equivalent experience
  • Strong knowledge of Microsoft 365, Windows 10/11, and ITSM platforms
  • Excellent communication, leadership, and problem-solving skills
  • A customer-first mindset and a passion for continuous improvement
  • A proactive, self-starting attitude and a love for learning.
  • A commitment to data protection, security, and sustainability.
  • Excellent interpersonal, oral, and written communication skills, with the ability to explain complex issues clearly.
  • Strong critical thinking skills and the ability to identify workarounds and solutions.
  • Self-motivated and able to work effectively within a team and collaboratively across the College.

Why join us?

  • Make a difference to the lives of Doctors and the specialities they work in every day!
  • Hybrid working (60% working week can be done remotely)
  • Modern working environment
  • Equipment provided to work from home
  • Generous annual leave allowance
  • Excellent pension scheme
  • Interest free season ticket loan and cycle to work scheme
  • Employee Assistance Programme
Application resources
Posted by
The Royal College of Radiologists View profile Organisation type Registered Charity Company size 101 - 500
The Royal College of Radiologists logo Play
Posted on: 30 May 2025
Closing date: 16 June 2025 at 23:30
Tags: IT, Digital, Health / Medical