Membership jobs in bexley, kent

POSITION OVERVIEW

The Programme Operations Manager is responsible for the operational delivery of our programmes being delivered to young people aged 8-19. This role ensures consistent, high-quality service provision through effective team leadership and comprehensive oversight of programme activities.

Key responsibilities include direct management of the youth work team and supervision of programme implementation to maintain service standards aligned with organisational values. The postholder ensures operational effectiveness through resource allocation, staff support, and robust quality assurance processes.

Working alongside the Programme Development Manager, this position translates organisational objectives into practical programme delivery through systematic implementation and monitoring. The role involves providing youth workers with appropriate resources and professional support to achieve optimal outcomes for young people.

The Programme Operations Manager contributes to organisational decision-making whilst maintaining hands-on programme management. This balance ensures service delivery meets established standards and regulatory requirements.

The position demands proven leadership capabilities, operational expertise, and commitment to youth development principles within our structured framework.

You will help embed our values throughout the organisation and ensure our programmes remain at the cutting edge of youth work practice.

KEY AREAS OF RESPONSIBILITY

Quality Assurance and Standards Management

· Support the Programme Development Manager to develop, implement, and maintain comprehensive quality assurance frameworks for all youth programmes, ensuring consistent delivery of high standards across all activities.

· Establish quality indicators and performance metrics for programme delivery, conducting regular monitoring and evaluation to ensure continuous improvement.

· Design and implement quality audit procedures, conducting systematic reviews of programme delivery, facilities, and resource utilisation.

· Create and maintain quality documentation, including standard operating procedures, best practice guidelines, and compliance frameworks.

· Ensure all programmes meet regulatory requirements, funding obligations, and sector best practice standards.

· Implement corrective action procedures when quality standards are not met, working with teams to identify solutions and prevent recurrence.

· Liaise with external quality assurance bodies, inspectors, and regulatory authorities as required.

Youth Worker Team Management and Development

● Provide direct line management to youth workers and volunteers, ensuring clear role expectations and performance standards.

● Attend Line Managers training and regular sessions with HR Manager.

● Implement robust induction programmes for all new team members, ensuring thorough understanding of organisational values, procedures, and quality expectations.

● Conduct quarterly supervisions and annual appraisal with line reports, providing professional support, guidance, and performance management.

● Conduct systematic observation of youth work sessions, providing constructive feedback and identifying development opportunities.

● Foster a culture of continuous professional development, identifying training needs and supporting career progression opportunities.

● Ensure adequate staffing levels for all programmes, managing rotas, cover arrangements, and resource allocation effectively.

Programme Operations and Delivery Oversight

● Oversee day-to-day operational delivery of all youth programmes, ensuring smooth running of activities and services.

● Collaborate with the Engagement, Communities and Culture Manager to monitor programme attendance, engagement levels, and participant outcomes, implementing strategies to maximise positive impact.

● Collaborate with the Programme Development Manager to ensure all programmes operate within approved budgets, monitoring expenditure and resource utilisation.

● Coordinate programme scheduling, space allocation, and resource distribution to maximise efficiency and participant experience.

● Implement risk management procedures for all programme activities, always ensuring health and safety compliance.

● Collaborate with the Programme Development Manager to oversee marketing and recruitment activities for programmes, working with relevant teams to ensure optimal participation levels.

Safeguarding and Compliance

● Ensure that full compliance with safeguarding policies and procedures are adhered to.

● Implement comprehensive safeguarding training for all team members, maintaining records and ensuring regular updates.

● Manage safeguarding incidents and concerns.  In the absence of the Designated Safeguarding Leads liaise with external agencies including social services, police, and other statutory bodies.

● Monitor and maintain health and safety standards across all programme areas, conducting regular risk assessments and safety audits.

● Ensure compliance with all relevant legislation, including data protection, health and safety, and equality requirements.

Data Management and Reporting

● Oversee collection, analysis, and reporting of programme data, ensuring accuracy and compliance with funder requirements.

● Contribute to the preparation of regular reports for leadership team, funders, and external stakeholders on programme performance and quality indicators.

● Maintain comprehensive records of all programme activities, participant outcomes, and quality assurance measures.

● Implement feedback mechanisms for participants, parents, and stakeholders, using insights to drive continuous improvement.

Partnership and Stakeholder Management

● Develop and maintain relationships with local schools, community organisations, and partner agencies.

● Represent the organisation at multi-agency meetings and sector networks, promoting collaborative approaches to youth work, as required.

● Coordinate with external providers delivering services within AYP premises, ensuring quality standards are maintained.

● Build positive relationships with parents and carers, maintaining regular communication about programme delivery and young people's progress.

GENERAL RESPONSIBILITIES 

· In conjunction with your Line Manager to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Avenues. 

· Participate in internal/external meetings as required, and attend training events, conferences, and other functions as necessary. 

· Participate in regular supervision and annual appraisal and help in identifying your own job-related development and training needs. 

· Adhere to all The Avenues’ policies and procedures. 

· Stay abreast of policy and developments in youth work locally and nationally

· Always undertake your role in a professional manner maintaining a high-quality standard of work and in accordance with our values and role model our Behaviours Framework.

· Undertake any other duties as may be reasonably required within the scope of the role. 

Note: The details contained in this Job Description summarise the main expectations of the role at the date it was prepared.  It should be understood that the nature of individual roles will evolve and change as service, service members and funders needs change.  Consequently, The Avenues will revise this Job Description as required in consultation with post holders. 

ABOUT YOU 

● A Level 3 or above Youth Work Qualification is desirable, or experience equivalent. 

● Minimum 3 years frontline youth work experience with 8-19 year olds

● Demonstrate significant project management experience. 

● Strong people management skills

● Proven ability to design, oversee and implement a youth programme, and experience in leading and managing youth work activities. 

● Strong analytical, organisational and communication skills, with a structured approach and ability to be flexibility.

● Experience managing budgets and members expectations.

● Proven track record in creating and building relationships with local partners to enhance a youth programme.

● Understanding and empathy of current issues young people face.

● Strong understanding and knowledge of safeguarding procedures and commitment to safeguarding

Personal qualities:

● Passion for youth work and belief in young people's potential

● Creative thinking balanced with evidence-based practice

● Resilience and flexibility in a dynamic environment

● Ability to work collaboratively and thrive as part of a team.

● A proactive approach, self-motivated and enthusiastic with high levels of initiative. 

● A genuine passion for working with young people, with a strong empathy to the vision, mission and values of The Avenues. 

Finance Assistant: Income
Finance
Full-time
Permanent
£29,642 per annum
Application deadline: 12pm (midday) on Wednesday, 20 August 2025

About the role:

The British Museum is seeking a Finance Assistant: Income to work as part of the Income function of the Finance Department. This is an integral role to ensure that cash is accurately counted and banked, financial data is accurate and that the service provided to departments is of a high standard.

If you are looking to be part of a dynamic and friendly team in a world renounced institution, we invite you to be part of our inclusive team.

Key areas of responsibility:

• Cash handling:
  • Participating in weekly cash donations collections throughout the Museum, including test counts
  • Completing weekly count of retail takings, ordering of change and reconciling change float in safe reserve
  • Preparation and processing Cash advances for employees and Per diem orders, including processing the returns whilst ensuring compliance with Museum group policy
  • Process petty cash expenses claim from employees as well as weekly GBP and foreign petty cash reconciliation
• Financial administration:
  • Recover, check and input GPC returns to the GL, ensuring compliance with Museum group policy and that all required supporting documents are attached
  • Issue invoices and debt collection for one of our entities
  • Identify errors and inconsistencies in GL data and prepare correcting journals
  • Assist in maintaining departmental records, files and archives (both electronic and physical)
• Other:
  • Perform month end account reconciliations as directed
  • Provide accurate and timely analysis as directed, including on cash donations, cash advances and aged debt

About you:

• A Levels, AAT or equivalent experience
• Experience of working in a finance team
• Knowledge of straightforward accounting principles and procedures
• Able to work swiftly and accurately with figures, maintaining consistency and accuracy in processing a high volume of transactions
• IT literate with excellent input and spreadsheet skills
• Excellent attention to detail and able to work under pressure
• Excellent written and verbal communication skills
• Ideally you will also have previous experience of operating an accounting package

About the British Museum:

Founded in 1753, the British Museum's remarkable collection spans over two million years of human history and culture. The Museum is a leading visitor attraction, and its world-famous collection includes the Rosetta Stone, Egyptian mummies, the Sutton-Hoo finds, and the Lewis Chessmen. The Museum also holds an extensive collection of prints and drawings spanning 600 years, including works by the greatest graphic artists such as Dürer, Michelangelo and Rembrandt.

You can view a selection of our impressive collection of prints and drawings in our .

The Museum offers a competitive benefits package including:

• Generous annual leave allowance of 25 days (rising to 30 days after 10 years' service) plus 2.5 privilege days and plus bank holidays.
• Membership of the civil service defined benefit pension scheme (find out what benefits a civil service pension provides).
• Free entry to a wide range of museums and exhibitions
• Participation in private and public Museum activities, including talks by leading curators from around the world and behind-the-scenes opportunities to learn how museums care for and manage their extraordinary collections.
• Interest-free travel, bicycle, and rental deposit loans
• Professional and personal development opportunities
• Employee Assistance Programme
• Discounts on food and gift shop purchases

Additional details:

For more information about this role, please see the job description.

The interviews for this role are expected to take place the week commencing 8 September 2025.

If you have any additional needs that we should be aware of in order to support you with your application, please provide details

The British Museum is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment. We value the benefits that a diverse workforce brings to a Museum which represents world culture. The Museum is committed to ensuring that no job applicant suffers unlawful discrimination because of any protected characteristics. Our recruitment procedures aim to ensure that individuals are treated because of their relevant knowledge, skills and experience.

We specifically encourage applications from candidates from ethnic minority groups who are underrepresented within our senior roles.

We offer a flexible way of working that allows our employees to work remotely in a way that suits them and the organisation. We welcome questions and conversations at interview stage about how flexible working could work for you.

The Museum adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.

Legal Casework Manager (Helpline)

Are you aware of the significant health inequalities that people with a learning disability face in the UK and levels of avoidable deaths? Are you passionate about access to justice for the families of people with a learning disability who have died avoidably in acute healthcare settings?

We’re looking for a dedicated Legal Casework Manager (Helpline) to join our committed information and advice team covering England at Mencap on a full time (37.5 hours per week) fixed term contract for 2 years.

Here at Mencap we are a leading charity providing advice, support and opportunities to people with a learning disability across England, Wales and Northern Ireland. The role will lead on supporting families to get answers about how their loved ones died and change across the healthcare system to prevent future deaths. 

The role is flexible in terms of location, which can include home working, using Mencap’s office bases, such as in London and Peterborough, and will include some national travel, for example to inquest hearings or to meet families when needed. 

About the Role

As Legal Casework Manager (Helpline), you’ll provide advice, support, and casework assistance to families facing complex legal issues, specifically relating to people with a learning disability who have died in avoidable circumstances across England, mainly within the healthcare system. Working within a small, supportive team, you’ll manage your own caseload, contribute to the body of knowledge about avoidable deaths and help empower families to understand and exercise their rights and get answers through the inquest and other investigations processes. 

Key Responsibilities

· Provide clear, accurate, and timely legal advice and casework support for families.

· Work closely with clients, many of whom will be distressed, ensuring a sensitive, trauma informed and professional approach

· Maintain up-to-date case records and comply with quality and regulatory standards

· Support strategic litigation and advocacy efforts where appropriate

· Liaise with other charities, coroners, legal professionals, and agencies to support families to get answers

· Work towards a world where people with a learning disability are no more at risk of death in hospitals, than any other person

· Manage a team of caseworkers working across different areas of advice.

About You

We’re looking for someone:

· Legally qualified in the UK or similar jurisdiction with at least 3 years post qualification, working in either clinical negligence, inquests or inquiries. Or similar number of years working as a senior case worker in an inquest/clinical negligence/inquiries advice role.

· Excellent communication and interpersonal skills, with a non-judgemental and empathetic approach

· Ability to manage a varied workload, prioritise effectively, and work independently

· Ability to travel effectively to support families at inquests, and to attend meetings

· A clear understanding of the importance of professional boundaries and in maintaining their emotional wellbeing in distressing situations

· Strong management skills and ability to supervise, coach and mentor colleagues. 

· Experience of accurately recording client case records and use of CRM/client database system

What We Offer

· A meaningful role supporting families and delivering change in a values-driven organisation

· Supportive and collaborative team environment

· Professional supervision

· Flexible working arrangements

Please see attached the full job description for further information on the role.

 Closing date: Monday 18th August 2025

Interview date: Thursday 4th September 2025

We welcome applications from people of all backgrounds and are committed to creating an inclusive workplace. 

Benefits

Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.

Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.

For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!

About Mencap

Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives. We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.

At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues. Belonging at Mencap is for everyone, every day, everywhere.

· Everyone is expected to treat people well and make Mencap an inclusive organisation.

· Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes

· Everywhere people will feel respected, valued, and safe to be themselves.

We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies. We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.

We are looking for a fully qualified accountant (ACCA, CIMA, ACA (ICAEW), etc.) with a thorough practical understanding of Finance Management including management accounting principles and techniques as well as an understanding of charity accounting principles.

The Baobab Centre provides rehabilitation support to young asylum seekers and refugees who have experienced human rights abuses. Baobab provides psychotherapy, casework and advocacy as well as a wider range of community activities.

Tasks will include 

· Provide high quality accounting/financial support service to the Operations Team 

· Prepare, develop and analyse management accounting information 

· Finance planning, budgeting, forecasting and annual accounts 

·Day to day finance management of the organisation

Role 1 - Researcher or Senior Researcher (Permanent)

The Fabian Society is hiring a Researcher or Senior Researcher to lead on important, high-impact research projects, engaging directly with the government and stakeholders. You will:

• Develop project ideas and help secure funding from trusts and foundations, unions, charities, businesses and other funders.
• Write research and policy papers.
• Meet with leading politicians, advisors, sector experts and campaigners to discuss your research and debate new policy ideas.
• Write articles for leading media outlets and seek coverage and broadcast opportunities for your work.
• Represent the society and present your research at events and conferences.

We will look favourably on certain policy specialisms but we also value candidates who can become experts quickly. We are particularly interested in people who have expertise in housing, employment rights, social security, energy and climate, tax, public spending and macroeconomic policy. We also welcome applications from candidates with advanced quantitative skills. But if your expertise lies elsewhere, we will be happy to hear your plans.

We pride ourselves on providing strong progression routes for research staff. You will be trusted to work independently and take a leadership role, while also being supported and encouraged to develop. We are looking for staff who want to progress quickly, whether from Researcher to Senior Researcher, or from Senior Researcher to ‘Head of’ role.

Role 2 - Research Assistant (Fixed Term 12 Month Contract)

The Fabian Society is also hiring a Research Assistant on a 12-month development contract to support the new Fabian Housing Centre, as well as wider projects across the research team. 

You will undertake a wide range of activities, and contribute to the development of high-quality research reports, working closely with our Research Manager and Head of the Fabian Housing Centre.

We pride ourselves on providing opportunities for development and progression. This is a development role, which will involve both on- and off-the-job training opportunities. Following completion of the development role, we aim to offer a permanent role.

About us

Carers UK is here to make life better for unpaid carers. Through our national helpline, email and online support services, we offer practical information and advice to carers across the UK. Our Carer Services directorate leads on delivering this vital support. It oversees our helpline and online advice services, develops trusted information resources and digital content, coordinates peer support and volunteering opportunities, and runs services designed to help carers feel recognised, supported and connected.
 

About the role

In this role, you will help deliver high-quality support to unpaid carers by coordinating key elements of our advice and information services. You will manage a small team of freelance advisers, maintain oversight of our helpline provision, and ensure that the support carers receive is accurate, timely, and empathetic. You will also lead online information and peer-support sessions for carers, contribute to the development of helpful resources, and use data and feedback to inform service improvements. The role includes a safeguarding element, supporting the identification and appropriate response to any concerns. Experience in advice services would be an advantage, but we welcome applicants with transferable skills and a strong commitment to making a difference for carers.
 

About you

We are looking for someone who is organised, proactive, and confident in communicating clearly and empathetically. You will have excellent planning skills, an eye for detail, and the ability to manage competing priorities while maintaining a high standard of service. You may have experience coordinating people or services and ideally some familiarity with advice provision, helpline delivery, or the wider social care or welfare landscape - although this is not essential. You are comfortable working with data to support service improvement, understand the importance of safeguarding and confidentiality, and are motivated by making a positive impact on the lives of unpaid carers.
 

How to apply

At Carers UK we want our application process to be as accessible as possible. If you need any adjustments to apply please email us to discuss.  

The closing date for applications is 12am, Sunday 17 August

Please send in your application as soon as possible. We look forward to receiving your application.

Carers UK anonymises all applications prior to shortlisting.

Carers UK reserves the right to appoint at any stage, should an outstanding candidate emerge.

Carers UK are actively interviewing for this role as we receive applications.

We may carry out online and social media checks before a formal offer is made. 

Who we are

Chefs in Schools is a young, ambitious charity that’s rapidly growing. Our mission is to improve kids' health, through improving school food & food education. We focus our efforts in areas of high socio-economic deprivation, where more than a third of children are entitled to free school meals, and diet-related disease is driving further inequality. 

We support and train school kitchen teams to serve the best, freshest and tastiest food possible, alongside meaningful food education. We share learning and resources, aiming to inspire and enable others to follow our lead.

We’re backed by some of the biggest names in food and have ambitious targets to ensure every child has access to incredible school food and food education,  setting them up for life with the skills and knowledge to feed themselves well.

About you and the role

The purpose of this role is to manage operational delivery of our School by School Programme, ensuring efficient and effective delivery. 

You will be supported by our Chief Innovation Officer, and manage our Chef Trainers delivering our School by School interventions. You will work closely with the Director of Partnerships & Impact, our School Engagement Manager and our Research Supervisor. 

Your role will oversee our School by School interventions, delivered across multiple school sites. This role will be primarily focused in London, but will include supporting schools in locations across the UK as we develop new hubs. You will be joining a dynamic and growing charity who are passionate about delivering exceptional training, skill sharing, expertise and know-how to advance the quality of food preparation, food service and food education in schools.

You will have an understanding of the context that we operate in, education and food sectors. You will have strong people skills, and the ability to manage effective partnerships with external organisations. 

The responsibilities, skills and experience listed below are intended to give you an idea of what we need for this role. If you don’t meet every single requirement, but feel as though you would be able to work with us to deliver the majority of them, we would urge you to apply anyway. We are dedicated to building a diverse and inclusive workplace, and for us the most important ‘experience’ is passion for our mission. You may be just the right candidate for this, or other roles. We encourage applicants from all backgrounds, especially those from underrepresented communities, to apply.

We want to get to know you at the interview and understand we can do this best if you’re at ease. We’re an inclusive employer and work hard to create a welcoming working environment for everyone, including appointing a neurodiversity champion to help us identify how we can make our work environment work for everyone. If you need adjustments to the interview process please let us know.

As we work with children & young people, an offer of employment will be subject to satisfactory references and DBS clearance, in line with our safeguarding policy.  

The responsibilities:

• To work with the Chief Innovation Officer to ensure that all programme delivery of school interventions is delivered in line with our vision, values and ethos.

• To support and manage our Chef Trainers to ensure that programme delivery is carried out in the most effective and efficient way.

• Coordinate and oversee all programme activities, including scheduling, logistics, and resource allocation.

• Managing the programme budget, identifying issues, and ensuring milestones are met. 

• Work closely with the Chief Innovation Officer, Director of Partnerships & Impact and the School Engagement Manager to assess, cost and propose suitable programmes of support for schools and multi-academy trusts interested in our School by School programme. 

• Working with the School Chef Educator and Membership teams on our regional expansion strategy, creating schools that are centres of excellence across the country.

• Working with the School Engagement Manager, attend and contribute to meetings with the Senior Leadership of prospective new schools and academies, developing proposals and financial forecasting.

• Liaise and manage relationships with the Senior Leadership in the schools and academies we work with, being the key contact for operational delivery of programmes. 

• To ensure that service level agreements are agreed with schools and that our delivery matches the agreements.

• To monitor costs of the programme delivery, reporting progress of programmes to the Chief Innovation Officer, identifying any risks or delays to programme delivery. 

• At all times to ensure that our school interventions are being delivered in a legally compliant, cost-effective way.

• Work closely with the Chef Trainers to ensure our advice to, and work in, schools is legally compliant.

• Support the Chef Trainers in monitoring legal safety compliance in schools, promptly flagging major concerns to the Chief Innovation Officer and where appropriate, the key school contact.

• Ensuring learning and evaluation is embedded in our programme delivery, working with the Chef Trainers to document best practice learnt from each programme. 

• To work alongside the Director of Partnerships & Impact and Research Supervisor to ensure that we’re collecting accurate and relevant data to measure our impact, evaluate the impact and effectiveness of the programmes, conducting regular assessments and measurements.

• Work with the Research Supervisor to support preparing reports on the impact of the School by School programmes, including statistical data, trends, and success stories. 

• Work with the School Engagement Manager to maintain accurate data records and ensure our contacts database is up to date with relevant chef, school lead and engagement information. 

• Collaborate with the Chef Trainers to ensure the delivery of high-quality services that meet the needs of schools. 

Your skills and experience

You'll be the right person for this job if:

• You are passionate about food and believe in our mission to improve kids' health through improving food and food education in schools

• You enjoy problem-solving and working in a dynamic environment

• You have some experience in leading or managing a team within the food sector

• You have some experience working in a similar multi-site role 

• You have financial experience in the food sector - e.g. costing recipes, stocktaking, finding the best cost for ingredients. You’ll be comfortable with spreadsheets, monitoring financial costs, and producing financial forecasts

• You are organised, methodical, strong on detail, and able to map out deadlines and plan ahead

• You are able to engage effectively with senior leadership teams in educational settings, and are proactive and confident in addressing challenges

• You are an excellent writer and communicator with strong presentation and facilitation skills 

• You are skilled in building rapport with people and strike a balance between being supportive and challenging 

• You have experience working with various individuals and organisations, building relationships, and collaborating effectively to deliver successful projects

Benefits

You would be joining a friendly, supportive team who works hard but believe in a healthy work/life balance. We were voted one of CODE Hospitality’s happiest places to work in 2024. We seek a diverse range of perspectives, skills, experience and knowledge. Joining a small, collaborative team means you’ll be able to contribute to and draw on various projects and strategic insights.

We offer 33 days of holiday per year including bank holidays, 3 additional office closure days over the Christmas period as well as wellbeing days over the summer school holidays.  We also have a Cycle to Work scheme, hybrid working, enhanced parental leave, and free access to the CODE app for discounted restaurants & hospitality venues. We are committed to developing our team and will support you with relevant training opportunities including £250 towards elective training and development of your choice.

We also offer Bupa Dental Insurance, Income Protection Insurance, as well as access to the Aviva Smart Health Platform which offers health benefits including free rapid access online GP appointments, free counselling and wellbeing support.

Application process

In line with our commitment to ensuring a fair and unbiased recruitment process, we invite candidates to answer a series of questions related to their day-to-day job. Please follow this link to answer the questions and submit your application along with your CV.

We recommend that you develop your answers offline and copy them in when you’re ready to ensure you don’t lose your work if interrupted.

Your answers will go through our sifting process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers. A long list of candidates will then additionally have their CVs reviewed.

Shortlisted candidates will be invited to a 30 mins online interview. Successful candidates will be invited to attend a second, in-person interview at our office in Brixton, London.

Expected duration of this application process: 6 weeks

Application deadline - Midnight Tues 19th Aug.

First interviews (online video call) will be held online on Thurs 28th Aug.

Second interviews (in-person) will be held on Thurs 4th Sept.

Head of Corporate Governance

£50,718 - £53,387 (plus London weighing if applicable)

Location - Home based with some travel needed

Interviews to be held 27th-28th August. 

The WEA is the UK’s largest voluntary sector provider of adult education, a charity dedicated to bringing high quality, professional education into the heart of communities. We believe that all adults, regardless of their situation, should have access to education.

Job Description

WEA are looking for talented individuals to help us deliver our mission – to bring education within reach. If that sounds like you, then please read on.

As the Head of Corporate Governance, you will ensure ongoing monitoring of governance effectiveness and continuous improvement, and the efficient and effective administration of governance process, including trustee and committee member recruitment and onboarding, tracking appointment terms, and annual skills audits. Together with other members of the corporate governance team, you will provide support to WEA’s local advisory panel volunteers, who provide important local insight and input to governance decision-making.

Reporting to the Director of Governance & Purpose the successful candidate will work closely with the Director of Governance & Purpose (Company Secretary) to support the Chair of the Board of Trustees and the Chairs of committees with advice and support on standards of good governance, and compliance. Developing and implementing systems that will enhance the effectiveness of governance regionally and nationally and promote positive corporate behaviour across the Association.

We have attached the full role profile, that lists the key deliverables, performance measures and experience/qualifications needed for this role. Please take your time to read through this, and if you’d like to apply, hit that button!

We are working hard to create a workplace that reflects the communities we seek to serve and in which everyone feels empowered to be themselves and work together to drive positive change. We strongly encourage applicants from a diverse range of candidates and encourage everyone with the appropriate skills, experiences and potential to apply.

Should you need any support with your application, then please get in touch via our website.   We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible

In our recent OFSTED inspection, we received a GOOD overall grade, with an OUTSTANDING rating for Behaviour and Attitudes and Personal Development.

You can read more about our benefits and what it’s like to work here, on our website

The Events & Fundraising Manager will work at the heart of our public events programme, helping to organise fundraising walks and other events across London and the South East, and raising funds to support the provision of free legal advice. Our events include the London Legal Walk -- an annual event which raises over £1 million each year -- regional Legal Walk events, and other fundraising events such as the Great Legal Quiz and the Great Legal Bake. LLST also purchases places for third party events such as the London Marathon, Brighton Marathon, and Big Half. We also raise money through individual and corporate donations.

The Events & Fundraising Manager's principal role is to manage these events and promote our fundraising in support of free legal advice charities in London and the South East. Your main duties and responsibilities will include the following: 

• Organising events
• Establishing and managing partnerships
• Managing staff and volunteers 
• Marketing and communications

We are looking for a candidate with demonstratable and relevant experience working at a senior level in mass participation and third-party challenge events. The person will be organised with experience managing projects, budgets, partnerships with funders and key stakeholders, suppliers, volunteers and staff. 

Please see the attached Recruitment Pack for a more information about LLST and a full job description. 

Job title: Therapies Assessor and Service Manager

Reports to: Head of Bereavement Services

Location: Dependent on location, flexible - Some home working with regular travel to areas of service delivery, and regular travel to 2wish Head Office in South Wales.

Qualifications: 

• Hold a level 5 (or higher) diploma qualification in Therapeutic Counselling
• Hold a degree in relevant field, or demonstrate equivalent experience or a vocational qualification

Objective:

2wish exists to provide support to anyone affected by the sudden and unexpected death of a child or young person aged 25 and under.

Aims:

• Ensure every Emergency Department and Critical Care unit has a suitable bereavement suite
• Ensure that bereavement boxes are available at each of these hospitals
• Ensure that immediate bereavement support is available for all affected by the sudden death of a child or young person
• Provide a professional counselling service and other therapies for those affected by the sudden death of a child or young person
• Provide support to individuals who witness the sudden death of a child or young person
• Provide support and training to professionals from any sector who may be affected by the sudden death of a child or young person
• To advocate and campaign on behalf of suddenly bereaved families

2wish Cymru and 2wish:

2wish has been established since 2012 and has since grown from strength to strength. During this time, we have worked tirelessly to embed our service and ensure that the offer of support is made at the point of death.

We offer an immediate, consistent, high-quality and compassionate service to all individuals affected by the sudden and unexpected death of a child or young person aged 25 and under. We work in partnership with professionals who refer into the charity on behalf of families, so they don’t have to trawl through the internet for an organisation who may, or may not, be able to support. We provide immediate, and ongoing, support and are here for as long as our families need us.

We were founded as a Welsh organisation providing immediate casework support, as well as ongoing aftercare services including counselling, alternative therapies, play therapy, support groups, support events and a respite cottage. In January 2024, we expanded into ‘phase one’ England, namely Cheshire, Shropshire, Herefordshire, Worcestershire, Gloucestershire and Somerset. And in July 2025 we will expand into ‘phase two’ England, namely Merseyside, Devon and Cornwall, Wiltshire, Dorset, Hampshire and the Isle of Wight.

Context of role:

The Therapies Assessor and Service Manager will lead the development, coordination, and delivery of our support service for families, professionals and individuals affected by sudden bereavement. Working closely with the Immediate Support and Debrief Manager who is responsible for leading the immediate support and debrief service, you will be responsible for ensuring that our ongoing services are trauma-informed, consistent and delivered to a high standard supporting the complex and individual needs of those who have experienced profound loss.

This role will oversee the existing ongoing support service delivered across Wales and the expansion phases across England and will contine to grow the team as the charity expands. Services include counselling, complementary therapy, play therapy, support events, coffee mornings, wellbeing walks, online events and our beautiful respite house, Ty Uchaf. You will manage a team of nine individuals who are a mixture of full and part time roles. This is a unique and hugely rewarding opportunity to make a significant impact in the lives of suddenly bereaved individuals across our communities.

You will work closely with the Therapies Assessor and Service Manager and Children and Young People Service Manager to provide a holistic, joined up service to all who access our service.

Main duties:

• To manage the bereavement service including the operational delivery of our therapeutic service and ongoing support, ensuring the service is delivered consistently, responsively and to a high standard
• Monitor and maintain high-quality therapeutic support in line with ethical frameworks (e.g., BACP/UKCP/BAPT).
• Ensure client records, risk assessments, and service monitoring forms are accurate and stored securely.
• Manage referrals, assessments, allocation of clients, and waiting lists efficiently.
• To develop and oversee ongoing support services including coffee mornings, support events, our respite house and online support events, in line with budget and service delivery expectation
• To work closely with the Head of Bereavement Services to ensure delivery and growth of services
• To oversee the awareness raising efforts with our secondary referral partners across Wales and the two phases of England
• To oversee the service and monitoring tools and ensure we are actively gathering feedback and monitoring appropriately

Management:

•  To lead, motivate and line manage the ongoing support team responsible for delivering our ongoing support service
• Manage a growing team, organise regular team meetings and set realistic but challenging objectives to further the work of the charity
• To carry our monthly supervisions and bi-annual appraisals with the Counselling and Support Outreach Coordinators and Support Coordinator
• To carry out bi-monthly case reviews with the Immediate Support team
• To produce weekly, monthly and quarterly reports to evidence activity and impact
• To develop and oversee a training programme for the team including mandatory and varied subject matter

General:

• To be responsible for organising own work agenda, time management and administration
• To show respect and sensitivity for the cultural and religious beliefs of families
• To undertake learning opportunities and seek them out for the team
• To adhere to all company policies and procedures including Safeguarding, Confidentiality, Health and Safety and Lone Working; and to be proactive in implementing new safe working practices as appropriate
• To attend weekend and evening community events in support of the charity as necessary
• Participate as and when required in team meetings and one-to-one meetings, and undertake, as appropriate, courses/training/other developmental activities, which is relevant to the role
• Contribute on the social media platforms maintained by 2wish

It is the nature of the work that tasks and responsibilities are in may circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way and tasks, which are not specifically covered in their job description may have to be undertaken.

You will be subject to performance review, which will incorporate a review of the above duties and performance over the period.

This role is subject to a DBS check.

Salary: Starting salary of £32,000 per annum, with the opportunity for an increase through the annual appraisal structure.

Contract type: Permanent

Hours: Normal office hours are 9am - 5pm, Monday to Friday, although alternative hours may be worked with line manager agreement. Work outside office hours may sometimes be necessary and will be compensated for by time off in lieu. 

Annual leave: 28 days plus bank holidays. Annual leave steadily increases after five years of service. Annual leave and statutory holidays are calculated on a pro rata basis where applicable.

Pension: 2wish operate a contributory pension scheme. 2wish will auto-enrol you into the scheme in accordance with it's auto-enrolment obligations. Full details of the scheme will be provided to you once you are enrolled, including the minimum level of contributions that you will be required to make during your membership (current contributions - employer 3% and employee 5%). 

Mileage: A fixed rate allowance is payable for agreed mileage undertaken on 2wish business in a private vehicle, over and above your usual journey to your workplace/s.

Location: Dependent on location, flexible - Some home working with regular travel to areas of service delivery, and regular travel to 2wish Head Office in South Wales.

Additional benefits for our employees:

• An 'Employee Assistance Programme,' including wellbeing support
• Free parking on 2wish premises
• Free branded 2wish clothing
• An extra annual leave day on your birthday
• Incremental increase in holiday entitlement based on length of service
• Paid sick leave
• Discounts for personal purchases on 2wish Merchandise
• Discounted tickets to UK 2wish events for staff and family
• Extra holiday entitlement when taking part in 2wish overseas events
• Company mobile phone for performance of duties
• Tools/equipment required for the performance of duties
• Reimbursement of work expenses
• Bright Exchange employee discounts
• Auto-enrolment into company contributory pension scheme after 3 months service

How to apply:

Please return a CV and covering letter, or a CV and two-minute video, by email.

Closing date: Friday 15th August 2025.  

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as soon as possible. Only those shortlisted will be contacted for an interview. Interviews may take place prior to the advertised closing date.

Role: Finance & CRM Administrator

Reporting to: Financial Controller, with a dotted line to the Directors/Fundraising team

Purpose of job: To work with the Finance and Fundraising teams to provide excellent finance, CRM & other systems administration. This will support income generation, research, data capture and information security throughout the Museum. Responsibilities include maintaining financial records, managing and maintaining a CRM database of contacts, supporting other digital systems, and some general administrative duties including IT support.

Working pattern: 35 hours per week, usually worked from 10 – 6pm. Flexible/hybrid working offered for up 40% of hours to be worked from home.

Contract: Permanent

Salary: £28,000-£30,000pa depending on experience

Who we are looking for

Are you fascinated by data with an excellent grasp on finance, IT and digital systems? Are you interested in the role financial, CRM & other digital systems play in how arts organisations and cultural projects are managed? Are you looking to take the next step in your arts finance, administration or fundraising career?

The Foundling Museum is transforming how digital systems underpin the foundations of this small but mighty Museum and charity. The position of Finance & CRM Administrator sits at the heart of this continued transition, following the successful implementation and migration to Shopify, Xero & Beacon CRM which began in 2023.

This new role is essential to the success of the Finance & Fundraising teams, in providing effective finance and CRM administration support. The Finance and CRM Administrator will support income generation activities including fundraising and venue hire, as well as playing a vital role in keeping the Museum’s accounting systems working effectively.

This includes processing all types of financial transactions on Xero and maintaining records on Beacon. You will work as a key part of both teams supporting the Museum’s strategy through the provision of high quality financial & other data, and the maintenance of the underlying systems.

This is an exciting opportunity for a highly organised individual with strong financial skills, an attention to detail, and a flair for collaborative working and information management. You will be looking to expand your skillset and make a tangible impact on our work,

through the effective use & development of the main systems underpining our financial strategy & income generation.

Key objectives

· Supporting the Finance team with accurate & timely processing & reconciling of all types of Museum transactions & ledgers including sales, purchases, banking & cash.

· Continue ongoing migration of supporter and customer data to Beacon CRM, working with all teams

· Support all staff with SharePoint migration project ensuring effective record management

· Continue seeking opportunities to improve the use of our digital systems to increase organisational efficiencies & income generation

Key responsibilities

Finance

· Raise sales invoices

· Process credit card transactions

· Credit control & reconciliation of the sales ledger

· Financial management of shop takings

· Process bank & cash transactions

· Bank reconciliations

· Produce financial reports & other ad hoc duties as required by the Financial Controller

· Gift Aid Claims support

· Training in and promoting use of XERO to staff

CRM Administration

· Maintain and update Beacon with all fundraising transactions including applications, prospects, & funding receipts

· Process donations, pledges and ticket payments from individuals, organisations, trusts and foundations

· Day-to-day administration of the Museum’s Friends & other membership schemes

· Maintain up-to-date and accurate records of contacts ensuring that strict confidentiality and GDPR legislation and guidance is adhered to

· Monitor data quality by regularly creating and executing processes to cleanse and standardise data in the CRM

· Lead on development of improving existing CRM systems within Beacon CRM

· Assist in data capture and gathering to support fundraising compliance & applications

· Training in and promoting use of CRM to staff including building reports.

Admin support

· Basic IT support working with outsourced IT contractors and the Operations team

· Manage the ordering of office items

· Facilitate the use, internal awareness and confidence with digital systems, creating and managing logins

· Supporting the Director’s Office Project Manager with governance & meetings

Other

· To perform any other tasks as reasonably requested by the Directors, Financial

Controller and Fundraising team

Person specification

Essential

· Excellent financial, administration & analytical skills

· Experience of financial systems such as Xero, Sage or QuickBooks

· Good understanding and experience of Excel

· Excellent interpersonal skills and the ability to communicate effectively in writing, over the phone, and face-to-face with the Museum’s different stakeholders

· Solid experience working with not-for-profit databases, such as Beacon CRM

· The ability to also work independently and take initiative within a small team

· Proven, excellent organisational skills, with close attention to detail, the ability to multi-task and prioritise responsibilities

· Excellent IT skills including in depth knowledge of financial systems, CRM, Microsoft 365, SharePoint, and other cloud based digital systems

· An enjoyment of and willingness to engage with a wide variety of people and organisations

· Able to act with discretion and maintain professional confidentiality at all times

· Appreciation of and support for the aims, values and ethos of The Foundling Museum

Desirable

· An interest in and engagement with the work and ethos of the Museum

· An interest in and engagement with the arts, heritage and/or music

· Experience of working in a finance or fundraising environment

Benefits

· 25 days annual leave per year (pro rata) + bank holidays (pro rata)+ Birthday leave + Volunteering leave

· You will be eligible to join a group contributory pension scheme (3 months after your start date)

· Discount from the Foundling Museum Shop and local partner businesses

· Access to season ticket , rental deposit and cycle to work scheme loans (3 months from your start date)

· Free and discounted access to partner museums and galleries

· Free access to our fully funded Employee Assistance Programme for wellbeing – WISDOM

· Training support from our on line learning platform

Interview timetable :

Closing date: 5pm 17 Aug 2025

First interview date: Week commencing 25 August 2025 (NB interview will include a job related task)

Second interview date for shortlisted candidates: Week commencing 8 September 2025

How to apply:

To apply please use the link to our application portal where you will be asked to upload our standard application form.

The form will ask you for: details of relevant achievements in recent posts, as well as any relevant education and professional qualifications that are appropriate to the post; Details of your notice period and names of 2 referees, together with the capacity in which they have known you, and an indication of when in the process they can be contacted (please note we will not contact your referees without your express permission); Telephone numbers, which will be used with discretion.

Please also tell us what makes you a good fit for the role, for example,giving evidence of your ability to match the criteria outlined in the Person Specification.

PLEASE NOTE: the application portal will request a CV. This is not necessary and can be ignored. Where it requests a CV please only upload the completed Application form, and the optional Equal Opportunities form.

Please get in touch with us if you have any access requirements, for example if you would prefer to send your application via video.

About the Foundling Museum

‘A seaman, a composer and a painter, and the moving story of the charity they started 270 years ago. It is a recipe of art and care, which still looks after kids today. Coram, Handel, Hogarth, what’s not to love?’ - Grayson Perry CBE, Foundling Museum Trustee

The Foundling Museum tells the compelling story of Thomas Coram’s Hospital for foundlings, the UK’s first ever children’s charity, now named Coram, and its first public art gallery, now the Foundling Museum.

Inspired by three great 18th-century activists - Thomas Coram, William Hogarth and George Frideric Handel - our mission is to inspire change and transform lives through the power of the arts. We believe in creative action that brings past and present together, to stimulate imaginations and enrich lives.

Examples of our work include:

· Art projects which explore how our historic story of care still resonates today by addressing stigma and supporting mental health. We do this by working in a connected way, establishing collaborations with local health and community partners.

· ‘Tracing Our Tales’, our flagship training programme for care-experienced young people which was named Learning Programme of the Year at the 2022 Museums and Heritage Awards. Supported by our Learning Team, trainees learn art or creative writing skills in weekly sessions led by dynamic artists and poets, to build a creative portfolio.

· Exhibitions, collections and displays, ranging from tiny, touching identifying tokens left by mothers with their babies, to composer George Frideric Handel’s will. Around the Museum, you’ll find works of art by contemporary artists like Yinka Shonibare CBE RA, Tracey Emin and Michael Craig-Martin, as well as 18th-century artists William Hogarth, Thomas Gainsborough and Joshua Reynolds.

At Radcliffe Housing Society, we believe in putting people first. We provide high-quality, person-centred housing services that empower residents to live independently and with dignity. We’re looking for a compassionate and proactive Independent Living Manager to help us achieve this mission across our Independent Living schemes.

About the role

As an Independent Living Manager, you’ll support older and vulnerable residents to sustain their tenancies, improve their well-being, and stay connected to their communities. You’ll offer practical advice, develop support plans, promote independence, and respond to emerging needs — all while managing properties to a high standard, and ensuring compliance with health and safety requirements.

What we’re looking for

· Experience supporting older/vulnerable adults, including those with complex needs

·Knowledge of tenancy management and housing-related legislation

·Excellent interpersonal skills and a compassionate, person-centred approach

·Ability to work under pressure.

·Ability to work independently and as part of a team.

·Strong organisational skills and confidence using IT systems

· Understanding of safeguarding, health and safety, and GDPR

· Ability to work flexibly across multiple locations

· Full UK driving licence and access to a vehicle (essential)

Why join Radcliffe?

We’re a small, committed, high-performing housing provider with big ambitions for our residents. You’ll be part of a supportive team where your voice counts, and your work makes a genuine impact. We offer flexible working, ongoing training, and a culture that values inclusion, integrity, and continuous improvement.

**PLEASE NOTE: To apply for this vacancy, please ensure you firstly download a copy of our application form from the documents section on our portal. Click the 'apply' button and fill out your personal details in the relevant sections. Once you have submitted these you will be asked if you would like to attach any documents. At this stage please submit the completed version of the application form.**

JOB PURPOSE
UK for UNHCR (UK4U), the UN Refugee Agency's national charity partner, is looking for a Prospect Research Manager to join its Partnerships and Philanthropy Team (PPH). This role will play a key part in continuing to build our UHNWI, HNWI, Trust and Foundation and Corporate pipelines, by working closely with fundraising colleagues as well as UNHCR internationally.  
 

This role reports to the Head of Philanthropy and manages the Prospect Research Officer. The post holder will identify research, organise and evaluate a prospect’s financial capacity, ability to give, willingness to give, charitable interests, and connection to the organisation, operating within the organisation’s due diligence process. The post holder will work closely with senior stakeholders within PPH to help drive each area’s strategy and the overall team objectives.
 

The role manages UK for UNHCR’s due diligence process from renewing due diligence on existing pipelines, to completing new due diligence profiles utilising key due diligence tools and platforms, working with the PPH team, SMT and UNHCR’s global due diligence team.
 

Passionate about the refugee cause and UNHCR’s contribution, you will have demonstrable experience of successfully identifying prospects as well as preparing and presenting in depth prospect briefs for across the high value fundraising pipeline from UHNW and HNW individuals, Trusts & Foundations and corporates.  You will be familiar with using a variety of information sources, of complying with GDPR and other regulations and working with a CRM database.  Donor focussed and a problem solver, you will with have excellent written and verbal communication skills and be someone who enjoys working as part of a team.   
 

We are interested in hearing from candidates with a range of professional experience: charity or private sector. If you think you have the relevant skills and crucially, the passion to support the refugee cause, please apply.
 

 WHO WE ARE AND WHAT WE DO  

United Kingdom for UNHCR is the United Nations Refugee Agency’s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR’s humanitarian operations across the world.

Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term.

Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause.

DIVERSITY, EQUITY, INCLUSION AND BELONGING 

We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person.  
 

UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach.  The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. 

We are also open to flexibility in many ways, including an element of working from home and flexible hours. Please don’t be afraid to speak to us about this at the interview stage, so we can explore what’s possible.

Role Responsibilities 

• Collaborate with the Head of Philanthropy and Senior Stakeholders within PPH, to build upon the overarching strategy for the prospect research function, to deliver a strong and sustainable prospect pipeline
• Using a broad spectrum of sources, identify, research, organise and evaluate a prospect’s financial capacity, ability to give, willingness to give, charitable interests, and connection to the organisation. Support fundraising staff in prioritising prospects and building pipelines.
• Lead meetings with senior stakeholders (CEO and Fundraising Heads) to discuss new prospects and the current HNWI portfolio and Corporate pipeline.
• Keep up to date on research and due diligence trends including identifying ways to improve risk research, due diligence and market insight.
• Work within UK4U’s due diligence policy and processes, maintaining a system to enable the organisation to track due diligence carried out, ensuring compliance with all regulatory best practice standards.
• Track and manage prospect research KPIS using power BI.
• Produce in-depth, well-written reports on prospects based on a combination of data from the donor database, open access records and other markers of high-quality donors.
• Managing and coaching an officer level prospect research role, overseeing their work on key projects and developing their skills.
• Embed best practice use of the database within the team, developing tools to analyse and review our prospect pool and how prospects are moved through the pipeline.
• Implement new research techniques as they arise, striving to design a high quality and efficient prospect research methodology.
• Carry regular pipeline reviews to ensure pipelines remain dynamic and fit for purpose.

The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above.
 

Personal Attributes and Experience

Essential Experience

• Experience of providing strategically aligned research to help identify and prioritise prospects capable of offering significant financial and/or other support. 
• Experience of profiling, network mapping, prospect qualification and other intelligence gathering activities.
• Experience of working with colleagues in Individual Giving as well as with major donor and corporate fundraisers to optimise use of a CRM database to identify potential prospects.
• Experience managing, coaching, motivating and supporting more junior members of the team.
• Experience carrying out due diligence.
• Strong understanding of GDPR and working within GDPR policies.
• Experience of working with senior stakeholders (CEO and Trustees and fundraising board members) to identify key prospects within their networks and offering recommendations on next steps and areas of UNHCR’s work that may be of interest to prospects.
• Experience of working on fundraising databases.

 Essential Skills/Knowledge

• Ability to investigate, analyse, and synthesize large quantities of data into a user-friendly and concise format for the use by fundraisers and key volunteers (e.g., Trustees). 
• Ability to act proactively to identify new prospects.
• Knowledge of due diligence platforms and how to carry out due diligence effectively.
• Ability to lead meetings with senior stakeholders.
• Ability to juggle and prioritise multiple tasks and meet deadlines.  
• Able to demonstrate flexibility, with a willingness to respond quickly, particularly at times of humanitarian crisis.
• Ability to learn quickly and adapt to new situations well.
• Demonstrable strong oral and written communication skills.
• Ability to be discreet with valuable and personal donor details that are often confidential.
• Ability to problem-solve effectively.
• Ability to take a tactful and ethical approach to fundraising tasks/projects.
• Demonstrable understanding of GDPR and other regulatory compliance issues. 
• Ability to work proficiently with CRM databases (knowledge of Salesforce helpful). 
• Ability to work proficiently in Microsoft Office Suite.
• Strong understanding of the UK philanthropic environment across UHNWs/ Major donors/ Trusts and Foundations and Corporates.

Desirable Skills/Experience (not compulsory)
·  Demonstrable interest in or higher education on/or similar study on international development/humanitarian issues.
·  Line management experience.
 

WHY JOIN UNITED KINGDOM FOR UNHCR? 

You will be part of a high performing agile team of talented people, all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised. 
 

What else?
Wellbeing
28 days’ leave per annum plus bank holidays.

• Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing. 
• Access to 100s of perks with discounts on everyday purchases.
• Office wellness perks.
• Discount on gym memberships. 
• Hybrid and Flexible Working.
• Staff socials.

Financial 

• Pension scheme with an employer contribution of 8%.
• Non-contributory group life assurance scheme
• Non-contributory Income protection scheme.
• One-off contribution towards homeworking set up.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Enhanced sick pay scheme. 

Development

• Comprehensive training and continuing development opportunities.
• Individual training budget.

HOW TO APPLY
If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section.   

We are actively reviewing applications for this positions and interviews will be held on a rolling basis. To avoid disappointment, submit your application now.

If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please contact us using the email address provided when you click through to our online portal. We will make every effort to respond to your request for assistance as soon as possible.

United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no. 1183415. It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency.

Do you have Salesforce skills or experience and passion for making a real difference?

We need someone with solid Salesforce technical skills who enjoys detailed data management work and wants to make a meaningful impact in the charity sector.

Join NASS as our Database Officer and be the technical backbone that powers our mission to transform the lives of people living with axial SpA - an invisible, often misdiagnosed inflammatory condition affecting the spine.

What Makes This Role Special

This role combines essential Salesforce administration skills with a hands-on data management. While you'll need strong Salesforce technical capabilities for system configuration, user management, and troubleshooting, much of your day-to-day work will involve processing and maintaining supporter data. We need someone who values both technical expertise and the precision required for detailed data work.

What You'll Do

Salesforce Administration:

• Manage Salesforce CRM including user management, permissions, system configuration, and security
• Deploy updates, maintain custom fields and flows, and ensure data integrity
• Monitor system performance and troubleshoot technical issues

Data Management & Processing:

• Process and maintain data from multiple external platforms and income sources
• Keep supporter records up to date including addresses, direct debit details, and preferences
• Conduct regular data quality checks, error correction, and reconciliation processes

Reporting & Analytics:

• Generate data reports and create dashboards for management and teams
• Extract and compile data for mailings, campaigns, and impact reporting

Technology & Innovation:

• Support implementation of AI integration (Dataro) and evaluate new Salesforce features
• Maintain platform integrations and support digital technology improvements
• Stay current with Salesforce updates and best practices

Support & Collaboration:

• Develop streamlined data entry processes and documentation
• Support colleagues with database queries and technical issues
• Ensure compliance with GDPR and data protection regulations

Who We're Looking For

We're seeking someone with strong Salesforce CRM administration skills, excellent analytical abilities, and experience in charity fundraising processes. The ideal candidate will have excellent Excel skills, understanding of data protection principles, and the ability to communicate effectively with colleagues across all departments.

For full details of all essential and desirable requirements, please download the complete job description and person specification.

Why Choose NASS?

Join an Established, Trusted Organisation: NASS is the only charity in the UK dedicated to supporting people living with axial SpA. We're a well-established organisation with a strong community focus, recently shortlisted for Medium Charity of the Year at the Third Sector Awards. We transform diagnosis and care for this invisible, often misdiagnosed inflammatory condition. You'll be part of a respected charity that campaigns for early diagnosis, works directly with the NHS to improve services, and builds an active community supporting thousands across the UK.

Competitive Benefits Package:

• Salary: £30,000 - £32,000
• 10% employer pension contribution
• 25 days annual leave plus 3 additional days between Christmas and New Year
• All bank holidays
• Remote or hybrid working with flexible arrangements
• Professional development opportunities and training support
• Employee assistance programme
• Sight tests and spectacle contribution
• Death in service scheme (3x annual salary)
• Full business travel expense reimbursement

Our Culture

In addition to a competitive salary and generous benefits package, we truly value our people. You'll become part of a dedicated team who are supported to use and develop their skills in meaningful work that directly impacts the lives of people living with axial SpA.

Commitment to Equality, Diversity & Inclusion

NASS is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.

We particularly encourage applications from individuals with lived experience of axial SpA and from underrepresented groups in the charity and technology sectors.

How to Apply

To apply, please submit:

• Your CV highlighting relevant experience.
• A covering letter demonstrating your skills and experience, specifically addressing each key task and specification outlined in the job description.

Application Deadline: 3 September 2025.

Interview Date: 11 September 2025 (in person at our London office).

Contact Information

For informal enquiries about this role, please contact Justyna Potiopa or Dale Webb.

NASS is an equal opportunities employer. This appointment is subject to a 6-month probation period and receipt of two satisfactory references.