Membership manager jobs

We are building a compassionate and high performing organisation at Kentown Support. We are 
looking for an ambitious, energetic and collaborative colleague who has both a passion for their work 
and the difference it can make to children and their families. This is a pivotal leadership role and 
opportunity to join an incredible charity at the beginning of its journey offering a real opportunity to 
shape our future success

Part Time – 14 hours per week

Salary: £25,909 pro rata - (actual salary for working 14 hours is £10,363.60)

The Diocese of Chester is seeking to recruit a Finance Administrator who will provide finance support to the Diocesan Board of Education (DBE) and working under the direction of the DBE’s Finance & Operations officer and Director of Education.

The successful candidate will have an appropriate finance administration qualification (AAT Level 2 or equivalent) and have had previous responsibility for bookkeeping in a small to medium enterprise.

For informal conversation, contact Canon Chris Penn, Director of Education - contact details in the attached documents or via the apply/redirect to recruiter button. 

The job description, person specification and application form can be downloaded from the Diocesan website: 

Please see website address in the attached documents or via the apply/redirect to recruiter button.

Completed application forms should be returned to Mrs E A Geddes, Diocesan Director of Human Resources, preferably by email - contact details in the attached documents or via the apply/redirect to recruiter button. 

Closing date:  Sunday 26th October 2025

Interviews: Wednesday 5th November 2025

Harris Hill is delighted to partner exclusively with Consumers International, the only global membership body for consumer organisations, to recruit their new Lead, Fundraising and Development. Consumers International unites over 200 member organisations in more than 100 countries. As the independent voice for consumers worldwide, it works with Members and partners to advocate for safer, fairer, and more sustainable markets, from energy to digital goods, from food systems to circular economy solutions.

This is an exciting opportunity to play a pivotal role in shaping the funding strategy and ensuring they have the resources to deliver real impact for consumers worldwide.

As the Lead, you will ensure there is a clear and robust strategy for Member engagement and outreach aligning with Consumers International organisational strategy.  You will also contribute to the development of a fundraising strategy that grows and diversifies income streams. You will identify and prioritise funding opportunities from foundations, trusts, and institutional donors and build and maintain a pipeline of prospects aligned with organisational objectives. You will lead the development of compelling, evidence-based proposals and grant applications that resonate with funders. You will also serve as the primary point of contact for funders, ensuring responsive, professional communication and support stewardship efforts by preparing reports, presentations, and donor updates.

To be considered for this role you will need:

• Proven track record in fundraising, business development, or partnerships, preferably within an international NGO, foundation, or advocacy organisation.
• Strong grant-writing and proposal development skills, with demonstrable success securing major funding.
• Experience researching and cultivating donor relationships, with strong understanding of the philanthropic sector.
• Exceptional written communication and storytelling ability, with keen attention to detail.

If this role sounds of interest to you and you want to have a chat and review the full job description, please do contact Dominic at Harris Hill via the apply button.

Salary: £40,000 - £50,000

Permanent, full-time

Location: Remote

Deadline: Monday 27th October at 9am
Application process: Cover Letter and CV

Please note that only successful applicants will be contacted with further information.

As a leading charity recruitment specialist and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community, regardless of age, disability, gender, race, religion, sexuality, or other protected characteristics.

Location:  Erdington Hospice with expectation to work at Selly Park Hospice
for training and cover

Hours: 37.5 hours per week (No weekends, bank holidays or on call responsibility)

Salary: Clinical Band 6, £36,276 - £43,683 per year (pro rata for part-time)

If you want the opportunity to make a difference to patients with a life limiting illness and would like to work in an innovative and supportive team, we would love to hear from you. The main purpose of this role is to provide physiotherapy input, as part of a Specialist Multi-disciplinary Team, to patients referred for specialist palliative/end of life care. 

You will be responsible for the planning and delivery of holistic care to patients, their families and carers on the physiotherapy caseload, both in the community and in Hospice settings.  You will support with the delivery of our breathless programme, providing education and exercise to patient groups. You will provide evidence-based physiotherapy interventions to patients following the HCPC clinical standards of care and CSP professional Codes of Conduct. 

What we are looking for:

· An honours degree level or equivalent in physiotherapy, Healthcare Professions Council (HCPC) registration and membership of Chartered Society of Physiotherapy (CSP).

· Significant post-graduate experience across a range of physiotherapy specialities.

· A patient-centred and holistic approach with a passion for palliative care.

· Experience in palliative care or transferable skills suited to this specialist field.

· Excellent communication and teamwork skills.

· A UK driver’s licence, business insurance cover and access to a car for work purposes is essential to this role.

What We Offer:

· The opportunity to be part of a compassionate and forward-thinking charity

· Generous benefits package

· Recognition of continuous service for NHS or hospice staff (including pension and annual leave entitlements)

· A culture that values its people’s innovation, input and support,

To view the full job description for this role and to apply for this vacancy please visit our vacancies portal on our website.

The hospice is committed to developing a dynamic and diverse team, representative of the communities it serves. We ask you, therefore, to complete the Equal Opportunities monitoring form to help us in this aim.

We value each person as an individual – whether they are colleagues, patients, family members, carers or supporters, every person matters. We embrace diversity of culture, background and environment knowing it enriches our workplace and our relationships with our local communities. We are committed to building a culture of inclusion and belonging. We would love to hear from you, about what makes you uniquely you and how this opportunity will support you to succeed. 

Westway Trust are seeking experienced and qualified part-time Adult Learning Tutors (ESOL) to join their expanding tutor team to deliver accredited and non-accredited courses to adult learners in the Royal Borough of Kensington & Chelsea (RBKC) area.

The primary responsibility of the ESOL Tutor will be to design and deliver high quality learner-centred teaching and assessment experiences. The role will encompass both the development and delivery of ESOL courses to adult learners from pre-entry level up to level 2.We are looking for tutors who thrive on flexibility as the number of courses allocated to you, along with the course subject, and the level of learners and course location may vary from term to term.

If you are passionate about teaching and making a difference in people’s lives and being part of something meaningful, we want to hear from you.

Key responsibilities of the role include:

• Plan, prepare and deliver high-quality teaching and learning sessions, workshops, and tutorials in line with the curriculum requirements and the needs of individual learners, ensuring learning objectives are met.
• Assess learners’ abilities and identify areas for improvement, tailoring teaching and learning methods and resources accordingly.
• Develop and deliver consistently engaging and interactive sessions, utilising a variety of teaching techniques and materials to enhance learners’ understanding and engagement with the subject/topic.
• Provide individualised support to learners, addressing their specific learning needs and challenges through one-to-one meetings and additional learning resources.
• Rigorously monitor and track learners’ progress, providing regular feedback and implementing strategies to address areas of weakness or underperformance.
• Set and mark assignments, tests, and examinations, providing constructive feedback to learners to support their learning and improvement.
• Establish and maintain a positive and inclusive learning environment, actively promoting learner participation, motivation, and confidence in professional development.
• Maintain accurate records of learners’ attendance, progress, and assessment outcomes, ensuring compliance with regulatory and internal requirements.
• To undertake regular and appropriate CPD as agreed with Line Manager, some of which will be mandatory such as Safeguarding and Prevent Training.
• Preparing groups of learners for accredited assessment (exam or portfolio) & non-accredited assessment (RARPA), marking assessments and taking part in internal moderation and/or consultation meetings with appropriate Trust staff.
• Running end of course evaluations and writing tutor end of course reviews.

Administration

• To identify materials and equipment/resource needs to assist the provision of teaching and learning by students.
• Maintaining up to date course files and submitting accurate data on attendance and achievement within agreed deadlines.
• Preparing groups of learners for accredited assessment (exam or portfolio) & non-accredited assessment (RARPA), marking assessments and taking part in internal moderation and/or consultation meetings with appropriate Trust staff.
• Providing feedback on appropriate documentation for example observation, IQA reports etc.

Knowledge, Skills and Experience:

• Proven successful track record of planning and delivering high quality teaching of accredited and non-accredited provision in a relevant subject and at appropriate level(s).
• Experience of teaching adult learners of mixed abilities and an understanding of appropriate teaching strategies in a similar role.
• Experience of managing mixed groups of learners.
• Understanding of the RARPA (Recognising and Recording Progress and Achievement in non-accredited learning) system (desirable).
• Experience of working/teaching refugees and or asylum seekers (desirable).
• The ability to speak another language (desirable).

Qualifications:

Essential

• Hold a recognised teaching qualification such as CELTA, DELTA or TESOL or
• A full teaching qualification for working in adult learning (DTLLS, PGCE or DET)
• A minimum GCSE English Grade C or equivalent

Westway Trust is a community guided organisation located in North Kensington which runs an adult learning programme of accredited and non-accredited provision across a range of subjects. We aim to enable people to progress in work, in learning and in life. Our learners come from a variety of backgrounds and have different prior experiences of learning.

Benefits of working with us:

• Great location in the heart of Portobello, North Kensington
• Free gym membership at health club one minute walk from the office
• Pension scheme
• Life Assurance
• Free eye test voucher
• Investor in People (IiP) employer

The application deadline is Sunday 26 October when applications will be reviewed and shortlisted for interview.  However, we reserve the right to close the application early.  An early application is strongly recommended.

Children’s Residential Senior Support Worker

We are seeking a Senior Support Worker to work with a non-profit organisation that’s delivered unique support for young people across East Anglia for over fifty years!

Position: Children’s Residential Senior Support Worker

Location: Sheringham, Norfolk

Job type: Permanent, full-time

Hours: 38 hours per week

Salary: £27,478 to £28,410 per annum, depending on qualifications

Closing Date: 31st October 2025

About the Role

As a Senior Support Worker, you’ll be working hands-on day in day out with the young people living in the children’s home and act as the senior shift worker in the staff team.

While there will be still an opportunity to work directly with young people, you’ll also take on some extra responsibilities – line managing support workers and directing the staff and resources when on shift.

You’ll work with a tight-knit team of colleagues to build a relationship and trust bond with the young people living at the home. You’ll be a positive role model, supporting them in overcoming their previous trauma and learning to trust in adults again, along with the help and guidance of your colleagues and therapeutic services.  You will encourage new experiences, supporting the young people to develop their own identity.

About you

You’ll be patient, thrive in a team environment, able to support those around you and have the emotional intelligence and resilience to manage challenging situations. To be successful in the role you’ll be a good team player, and a problem solver.

You will need to successfully complete an NVQ Level 3 in Residential Childcare before you complete 24 months of Support Work.  This will be fully funded by the charity and you will be supported by the training team.

Please note that you must have a full, valid, manual driving licence.

In your role, you’ll have access to the following benefits:

• Free, career-enhancing qualifications
• A “golden hello” scheme welcoming you to our services, with £500 paid to you one month after your start date and a second £500 at the six-month mark.  (Not available to candidates referred by recruitment agencies)
• A referral scheme offering the same two payments as the golden hello if you recommend a contact who goes on to be employed by Break in care services. (subject to conditions)
• 31 days annual leave per year (including bank holidays)
• Annual leave purchase
• Additional service-related holiday from 2 years
• Employee Assistance Program (EAP)
• Company funded medical cash plan
• Enhanced sick pay and family friendly leave
• Pension salary sacrifice
• Life assurance to the value of 3x your annual salary
• Access to the Blue Light benefits platform enabling you to access discounts across a range of shops, venues and services (your membership fee will be reimbursed)
• Access to multiple Wellbeing initiatives
• The opportunity to influence Break’s strategy and direction through our Staff Consultation Forum
• Cycle to Work and Tech scheme
• And more

To comply with the Immigration Asylum & Nationality Act 2006 and additional amendments, and UK Visa and Immigration (UKVI) requirements, all prospective employees will be asked to supply evidence of eligibility to work in the UK.

About the organisation

The employer is a forward-thinking non-profit organisation that has delivered unique support for young people across East Anglia for over fifty years. Co-production with staff, young people and families is at the very heart of everything they do.  They have a range of residential services, a fostering agency, Staying Close, Staying Connected and services for disabled children and their families.  As a trauma-informed organisation, all their young people and employees are supported by their highly skilled therapeutic team - and their lifelong offer means that even when young people leave their care, they will always be there for them.

You may have experience in roles such as Senior Support Worker, Care Worker, Children’s Home, Children’s Support Worker, Children’s Care Worker, Youth Worker, Family Support Worker, Children's Residential Support Worker, Residential Youth Support Worker (Children's Homes), Residential Care Worker etc.

PLEASE NOTE: This role is being advertised by Social Care People on behalf of the organisation. #INDSCP

Westway Trust are seeking experienced and qualified part-time Adult Learning Tutors – Digital Skills to join their expanding tutor team to deliver accredited and non-accredited courses to adult learners in the Royal Borough of Kensington & Chelsea (RBKC) area.

The primary responsibility of the Digital Skills Tutor will be to design and deliver high quality, learner-centred teaching, and learning and assessment experiences to our employed and unemployed adult learners from Entry level to Level 1, while supporting the Adult and Community Learning Manager to achieve the Trust’s strategic objectives.

We are looking for tutors who thrive on flexibility as the number of courses allocated to you, along with the course subject, and the level of learners and course location may vary from term to term.  If you are passionate about teaching and making a difference in people’s lives and being part of something meaningful, we want to hear from you.

Westway Trust is a community-guided organisation located in North Kensington which runs an adult learning programme of accredited and non-accredited provision across a range of subjects. We aim to enable people to progress in work, in learning and in life. Our learners come from a variety of backgrounds and have different prior experiences of learning.

Key responsibilities of the role include but are not limited to:

Teaching

• Plan, prepare and deliver high-quality teaching and learning sessions, workshops, and tutorials in line with the curriculum requirements and the needs of individual learners, ensuring learning objectives are met
• Assess learners’ abilities and identify areas for improvement, tailoring teaching and learning methods and resources accordingly
• Rigorously monitor and track learners’ progress, providing regular feedback and implementing strategies to address areas of weakness or underperformance
• Set and mark assignments, tests, and examinations, providing constructive feedback to learners to support their learning and improvement
• Establish and maintain a positive and inclusive learning environment, actively promoting learner participation, motivation, and confidence in professional development
• Maintain accurate records of learners' attendance, progress, and assessment outcomes, ensuring compliance with regulatory and internal requirements

Administration

• To carry out and keep records of initial and diagnostic assessments, identifying areas for improvement, tailoring teaching and learning methods and resources accordingly
• To identify materials and equipment/resource needs to assist the provision of teaching and learning by students
• To develop differentiated Individual Learning Plans with students, monitor and track learners’ progress, providing regular feedback and strategically addressing areas of weakness maintaining up to date course files and submitting accurate data on attendance and achievement within agreed deadlines
• Preparing groups of learners for accredited assessment (exam or portfolio) & non-accredited assessment (RARPA), marking assessments and taking part in internal moderation and/or consultation meetings with appropriate Trust staff

Qualifications:

• Teaching or training qualification for working in adult learning (e.g. PTLLS, CTLLS, DTLLS or equivalent suitable experience)
• A minimum GCSE English Grade C or equivalent.
• Level 3 or higher in a relevant subject (e.g. ICT) or willingness to work towards a Digital Skills teaching qualification (desirable).

Knowledge, Skills and Experience:

Essential

• Practical work experience as an ICT Tutor, demonstrating hands-on knowledge and skills applicable to real-world scenarios
• Experience of teaching adult learners and an understanding of appropriate teaching strategies in a similar role
• Experience of devising course outlines and schemes of work
• Experience of managing mixed groups of learners
• Knowledge and experience of working with a variety of exam boards
• Excellent communication skills, both verbal and written and the ability to work as part of a highly collaborative team

Desirable

• Understanding of the RARPA (Recognising and Recording Progress and Achievement in non-accredited learning) system
• Experience of working/teaching refugees and or asylum seekers
• Basic understanding of cybersecurity principles and practices to impart essential knowledge to students
• The ability to speak a community language

Benefits of working with us:

• Great location in the heart of Portobello, North Kensington
• Investor in People (IiP) employer
• Free gym membership at health club one minute walk from the office
• Pension scheme
• Life Assurance
• Sick pay scheme
• Season ticket / bicycle loan
• Free eye test voucher.

The application deadline is Sunday 26 October 2025 when applications will be reviewed and shortlisted for interview.  However, we reserve the right to close the application early.  An early application is strongly recommended.

Groundwork Cheshire, Lancashire and Merseyside is seeking a dynamic Deputy Director to spearhead the development of transformative projects across the North West. This is your chance to shape the future of personal development, employment support, and training initiatives — while unlocking new funding streams and forging powerful partnerships.

As a strategic force behind our Employment & Skills team, you’ll lead high-impact bid development, secure sustainable income, and mobilize projects that change lives. You’ll work alongside passionate teams, engage with diverse communities, and represent Groundwork at the highest levels of influence.

Why this role stands out:

• Lead regional growth in one of the UK’s most respected social enterprises
• Drive innovation in employment and training programmes
• Collaborate with VCFSEs, education providers, and local authorities
• Enjoy flexible working, generous leave, and a supportive culture

This isn’t just a job — it’s a platform for purpose-driven leadership. If you’re ready to make a lasting difference, we’d like to hear from you.

What we will offer you

• 25 days holiday entitlement increasing with length of service, plus public holidays (pro rata for part time staff)
• Flexible working arrangements, depending on the needs of the role
• Enhanced employer pension contribution (6%) increasing further with length of service
• Cycle to Work salary sacrifice scheme
• Employee Assistance Programme
• Death in Service Benefit 

Benefits Adviser

West Kensington, London

£30,000 - £32,000 per year (salary open to discussion for candidates with significant relevant experience)

Permanent

Job Description

Company profile - Kinly

Kinly is a fast-growing social impact start-up with a mission to help older people live independently for longer. We are focused on the megatrend of ageing demographics, improving healthspan and helping to reduce the economic and social burden of ageing.

Kinly supports older people and their families to understand what support and allowances they are eligible for and then does all the complex forms/applications for them. By doing so, we unlock £5,000 a year per person on average, helping people to afford health/care support, physios, taxis, and at-home equipment.

A majority of older people are cut off from the support they need due to barriers to access – disability, low income, lack of internet or lack of family. We help people navigate a complex system and make ageing easier. Our services are free at the point of use, and fully accessible offline (using only a landline phone), but we use a lot of technology to deliver the service.

Kinly was founded by a previous unicorn founder (insure-tech) and ex-Managing Director of an AIM-listed healthcare company. The business is based in West London, with teams focused on Benefits, Customer Success, Tech and Operations. The business has a very senior advisory Board, including Government advisors and health and care leaders. Kinly’s Head of Benefits formerly lead a successful Information & Advice Service at Age UK, gaining two external Quality Marks under her leadership.

About the role

This is an exciting new role for someone with welfare benefits advice experience.

You will complete benefits checks and applications for our clients, their families and their carers. This includes providing support with Personal Independence Payment, Attendance Allowance, Pension Credit, Carer’s Allowance, Council Tax and Housing Benefit applications.

What We Offer

Salary: £30,000 - £32,000 per year (some flexibility for discussion for candidates with significant relevant experience)

Hours: Full-time (Monday – Friday) + holiday

Contract: Permanent

Promotion: Opportunities for personal growth and promotions within the company

Perks: Free Nuffield gym membership

Location: West Kensington, London (future hybrid work arrangement possible)

Start date: As soon as possible

Main Responsibilities

Providing information and advice over the telephone to older people, their carers and relatives

Completing benefits checks and advising clients accurately and appropriately in relation to their welfare benefit and related entitlements

Completing benefit applications

Holistically exploring a client’s financial, health and care needs to fully understand and tailor support to their specific circumstances 

Communicating with empathy, patience, and good listening skills

Presenting and discussing information with clients in an accessible way, enabling them to understand and make informed choices 

Identifying and researching information using trusted resources.

Understanding how regional differences can affect benefit entitlement (e.g., Local Housing Allowance) and advise accordingly

Keeping secure, up-to-date, full and accurate records using Kinly’s systems

Reviewing completed forms and carrying out case checks to ensure quality

Upholding Kinly’s high standards of professionalism, and living up to our core values of “access for all”, trust and championing older people

Person specification

Knowledge of welfare benefits, including Personal Independence Payment, Pension Credit, Carer’s Allowance, Housing Benefit, Council Tax Support, Attendance Allowance, Blue Badge

Recent experience of delivering information and advice on welfare benefits – particularly in relation to Personal Independence Payment, Attendance Allowance and Blue Badge and Pension Credit

An understanding of, or interest in how different benefits impact each other (e.g., Carer’s Allowance and State Pension, Pension Credit and the Severe Disability Premium)

Knowledge of, or an interest in issues affecting older people including housing, transport, disability aids and adaptations, care assessment and funding, and community support

Desire to learn about benefits in different regions (e.g., Social Security Scotland)

Ability to work flexibly, independently, and as part of an energetic, driven and collaborative team in a very supportive and busy work environment

Excellent communication and interpersonal skills with an ability to relate to people at all levels and from different cultural backgrounds

Attention to detail

Experience of working independently to prioritise work and meet deadlines

Willingness to participate in opportunities for training and professional development

Competent and efficient IT skills (Microsoft, Outlook, Excel, IOS)

Job Benefits

Casual work attire

Gym membership

On-site parking

*Community Action Sutton is the host organisation for Healthwatch Sutton. This role is with Healthwatch Sutton*

We have an exciting opportunity for the right candidate to work with us to hear from the diverse communities of Sutton and to use their views to improve the health and wellbeing of local people. The successful applicant will be able to raise our profile and awareness of our work in the Borough.

We are looking for someone who is passionate about enabling local people to have a voice in the health and wellbeing agenda. You will be a strong communicator, with experience of engaging with a range of people to help identify their issues and concerns.

The ability to be able to capture people’s attention using your flare for designing engaging publicity material and publications will be essential as will the skills to manage our social media and website. You will need to have great IT skills to deliver all aspects of communications and engagement activity. Ability to create innovative, interactive online content is desirable.

Our ideal candidate will have excellent organisational and administrative skills to ensure the smooth delivery of our events, meetings and other activities.

Demonstrating your ability to deliver successful projects is a key part of the role. Problem-solving and influencing others are important skills needed to ensure our projects deliver results.

You will also need to be friendly and approachable to build relationships with our Board, volunteers and members of the public. We would like a person with an enthusiasm for improving people’s lives.

Unfortunately, we cannot accept CVs for this position.

To apply, please click 'Redirect to recruiter'and complete the application form. Please return by midnight Sunday 2nd November 2025. 

Interviews are expected to be held on Tuesday 11th and Wednesday 12th November.

Please note: The government has announced the closure of Healthwatch which will require parliamentary legislation. Current estimates for closure are a minimum of 12 months, potentially longer.

About this role:

Your Voice Counts deliver high quality independent advocacy services that support people with a range of health and social care needs. We are looking for a Senior Advocate to support our Advocacy team, and to help us ensure delivery of an effective, high-quality service. The Advocacy team provides a range of advocacy services across the North East including non- statutory and statutory advocacy roles to clients under the Mental Health Act, the Mental Capacity Act, the Care Act and DOLS legislation.

As Senior Advocate, you will line-manage a team of advocates and be responsible for providing support, developing your team, and managing performance. You will work closely with our Head of Advocacy to review, maintain and improve the quality of our advocacy services, including analysing data and producing reports. You will support the effective and timely allocation of referrals, and you will be a point of contact for queries about our advocacy services.

You will also be expected to manage your own caseload of advocacy referrals. This will involve meeting with clients, professionals and other stakeholders and ascertaining and representing your client’s wishes, views and beliefs.  As such, the role involves travel to locations such as clients’ homes, hospitals, care homes, and community settings. While some work can be completed from home, particularly administrative tasks, access to your own transport and a reliable home internet connection is essential.

To learn more about Advocacy and the services we provide, please visit our website.

What we do:

Your Voice Counts’ advocacy services promote social inclusion, equality and social justice by supporting people to say what they want, to secure their rights and to represent their interests when they are unable to do so themselves. 

The Advocacy Charter

“Advocacy is taking action to support people to say what they want, secure their rights, pursue their interests and obtain services they need. Advocacy providers and advocates work in partnership with the people they support and take their side, promoting social inclusion, equality and social justice.” 

The Advocacy Charter, Revised 2018 

Main Responsibilities:

1. Provide appropriate line-management support and challenge to members of the advocacy team, including providing case support to advocates in your team. 

2. Oversee the training and development of your team. 

3. Monitor service capacity and support the allocation of referrals to Advocates. 

4. Ensure, through regular monitoring and feedback, the quality and accuracy of case notes, reports and record keeping from the Advocates in your team. 

5. Respond to relevant queries from referrers, service users, members of the public and other stakeholders. 

6. Maintain a focus on the delivery of a high-quality advocacy service. Review key statistical and qualitative data to ensure the service is reaching agreed targets.

7. Carry a case load of advocacy referrals – the size of your case load will be dependent on the size of the team you are managing and your hours of work. 

8. Promote and publicise the advocacy service in creative ways to ensure it reaches people who may require the service. Promote the service to other stakeholders such as partner organisations and professionals.

9. Keep abreast of developments in relevant legislation and good practice guidance. 

10. Assist the Head of Advocacy and Senior Management Team to determine any future development of the service and take lead responsibility for specific areas of work as required.

11. Be an active participant in the wider YVC team and seek to work with all YVC colleagues to deliver our strategy, maintain quality and embed the values of the organisation.

12. This is not an exhaustive list of duties, and you will be expected to undertake other duties commensurate with the duties of the post as may be reasonably directed and/or as necessitated by your changing role within the organisation and the overall business objectives of the organisations. 

Person Specification:

Just as our values are key to our ways of working, attitude is key to our staff team.  We work in challenging, changing circumstances with a very vulnerable client group. We are looking for someone with excellent interpersonal skills, an ability to develop team working, empathetic and supportive but not afraid to challenge when challenge is needed.  We are looking for someone who has good attention to detail and understands the importance of effective systems and processes.  We’re looking for someone who has a demonstrable belief in the rights of people who use our services. 

You will: 

• Have experience of managing teams of front line workers - ideally within the context of health and social care, and with experience of providing supervision to staff who provide 1:1 support to vulnerable clients

Or

• Have experience of delivering independent advocacy (or a similar type of role involving case work) in a range of health and social care settings

• Have strong interpersonal skills, with an ability to develop team working. Be able to motivate, support and drive high performance in your team. 

• Have a strong focus on collaborative working within a dynamic team and a commitment to helping everyone improve. 

• Be well-organised with an ability to handle a busy workload and prioritise effectively. 

• Have excellent IT skills - ideally experience of using Excel, databases and contact management systems such as CharityLog or equivalent, with an ability to produce reports.

• Be an excellent communicator, with an ability to adapt your approach in order to engage with a wide range of stakeholders 

• Have excellent verbal and written communication skills and be able to communicate effectively with vulnerable people who often have significant communication barriers. 

• Have a commitment to equal opportunities and confidentiality. 

• Approach issues objectively and diplomatically. 

• You must have a full clean driver’s licence and access to a vehicle you can use for work purposes during work hours. Alternative arrangements can be made for people whose disability prevents them from driving. 

Desirable:

• Hold an Independent Advocacy Qualification, including the IMHA, IMCA and/or Care Act modules 

• Good knowledge of Gateshead, Newcastle, South Tyneside and the surrounding area, including a good understanding of health and social cares services and local voluntary sector organisations. 

We are recruiting for an immediate Reception/office support cover , the role is 4 days a week a International Faith based charity who help to transform communities worldwide. You need to have strong reception , processing donation, office administration and systems skills.

Full time in the office , Shift 4 days a week, Tues- Fri, 30 hours per week, 7.5 hrs per day

The Role
Be the first point of contact for all donor, retail, and membership enquiries by phone, letter or email and responding to these in a timely manner.
To process online and phone donations
To process online and phone retail orders
Ensure high levels of customer service are always maintained.
To record on excel and acknowledge all fundraising income received from various sources (cheques, cash, online giving).
To brief internal stakeholders on upcoming activity to ensure consistency of call handling and messaging.
Update contact records on the organisations database
To undertake simple social media and website updates
Ensure a high levels of customer service is always maintained.
To ensure reception area is well-maintained, tidy and presentable at all times.
Call handling and redirection.
Greeting visitors; providing face to face information and signposting.
Greeting conference delegates; ensuring they are signed in, have relevant security badges, and information regarding allocation of meeting rooms and their location.
To update the meeting rooms presentation notices and door signs as necessary.
To liaise with the Conference & Facilities team to arrange any on-the-spot meeting room requests or other enquiries.
To receive visitors of tenants and informing the relevant tenant of visitors arrival.

The Candidate
Experience of working within an office or customer service environment is essential.
Experience of using databases
Experience of working with Excel is essential.
Experience of Word, including the use of mail merge
Experience of Microsoft teams
Pleasant and efficient telephone manner. Ability to interact in a friendly and personable manner with external clients, tenants and staff.
Experience of working at a reception will be an advantage.
Excellent computer skills and of MS Office software, MS Outlook, Teams and Zoom.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Guidelines Officer
Location: BSH Headquarters, 100 White Lion Street, London, N1 9PF - Hybrid working (2 days per week in the office)
Hours: Full time, 35 hours per week (normally 9am-5pm, with an hour unpaid for lunch)
Contract: Permanent, Full time
Salary: £30,000 - £34,000

The Employer

The British Society for Haematology (BSH) is the largest UK multidisciplinary Haematology Society with over 3,000 members. Our activities include running education events and courses (including our flagship Annual Scientific Meeting held in April), producing guidelines, awarding grants, and raising the profile of haematology.

The Role

The main role of the BSH Guidelines is to provide haematologists with up-to-date advice on the diagnosis and treatment of haematological disease and on laboratory haematology practice, primarily by the production of evidence-based guidelines.

The co-ordination and commissioning of the required guidelines is administered by the Guidelines Team, overseen by the Guidelines Executive Committee; and carried out by four Task Forces, each responsible for a specialist area: blood transfusion, haemostasis & thrombosis, haemato-oncology and general haematology.  In addition, each Task Force oversees 10-14 Writing Groups, who develop BSH guidance.

The post-holder supports the Guidelines Team, including coordination of activities of the volunteer groups and supporting liaison with external groups and organisations.

Essential Skills and Experience

• Excellent organisational skills, including the ability to prioritise work and work to deadlines.
• Intermediate/Advanced IT Skills (Microsoft Office Package, Databases, Mailing Software, Web Content Management)
• Works collaboratively and constructively with inter-departmental teams and external organisations.
• Experienced in preparing agendas and taking minutes.
• Excellent written and verbal communication

Please note, this is an urgent role, therefore applications will be reviewed on a rolling basis.
The role will close if a suitable applicant is found, so please do not hesitate in applying for this position.

Interested?

Applying is easy – simply click the apply button. You will be directed to our candidate portal.
There you can see the full Role Profile and upload a CV and Covering Letter outlining your suitability for the role according to the job description and person specification.

The British Society for Haematology is committed to equal opportunities and values diversity in its workforce. We know the value different voices bring and strongly encourage applicants from all backgrounds to apply and will keep applications open until we have satisfactory representation on our shortlist.

No agencies please.

Harris Hill is delighted to partner exclusively with Consumers International, the only global membership body for consumer organisations, to recruit their new Advocacy and Regulatory Engagement Lead.

Consumers International unites over 200 member organisations in more than 100 countries. Together, they work to protect and empower consumers everywhere, championing their rights and ensuring their voices shape products, policy and practice.

In this newly created position, you will play a lead role in one of the world’s most innovative global programmes on fair digital finance. Working closely with consumer associations, regulators, policymakers and global partners in the digital finance ecosystem, and with a focus in low- and middle-income countries, the Lead will ensure that the voice of consumers informs digital finance reform.

As Advocacy and Regulatory Engagement Lead, your role will be to drive impactful policy and regulatory engagement under the Fair Digital Finance Accelerator. You will shape and implement advocacy strategies targeted at financial services regulators to strengthen consumer protection and resilience in digital finance, particularly in instant interoperable payment systems.

Representing the organisation in high-level forums, you will also champion innovation in consumer advocacy and ensure tangible impact in markets around the world. Your experience will combine political acumen, relationship-building skills and a network mindset, and you will be able to talk to stakeholders in the Financial Inclusion space with confidence.

Your experience;

• Proven experience in advocacy, government relations or public policy (ideally in financial regulation, consumer protection or digital policy).
• Demonstrated ability to influence regulatory or policy change in partnership with civil society or multistakeholder coalitions.
• Strong understanding of regulatory processes in low- and middle-income contexts and familiarity with digital finance ecosystems.
• Excellent relationship-building and networking skills, with experience facilitating collaboration across diverse stakeholders. Bringing in and utilising your connections with stakeholders in this space is highly desirable.

There is a unique opportunity to shape the role, and run with your ideas, therefore it is well suited to a pro-active self-starter, someone who is highly detail oriented and with strong project management skills.   

- Salary: £45,000

- Full-time hours, 3 year FTC.

- This is a remote based role. Drawn to candidates living in European and East African time zones, to be able to effectively work with their team. There is no office, however, if you are London based, there is an option to meet at a co-working space weekly.

To apply, please submit your up-to-date CV by 09:00 (UK time) on Friday 7^th November 2025.

Please note that only successful applicants will be contacted with further information.

As a leading charity recruitment specialist and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community, regardless of age, disability, gender, race, religion, sexuality, or other protected characteristics.