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Membership Experience Officer
Salary: £30,000 FTE
Contract type: Fixed term to end March 2029
Working hours: Part time, 22.5 hours per week
Location: Taunton Office, 34 Wellington Road, Taunton TA1 5AW, Hybrid
This part time role (22.5hrs/week) is a new opportunity with Somerset Wildlife Trust to improve the productivity and sustainability of our core unrestricted income.
About Us
Somerset Wildlife Trust is a local independent charity and the only organisation uniquely focused on improving the natural environment of Somerset for the benefit of wildlife and people. We champion Somerset’s stunning, diverse, and important natural environment, making the case for nature to the public and politicians. We protect wildlife and lead the recovery of the environment by example, including on our nature reserves.
The support of our amazing members is key to our success enabling us to deliver plans for nature’s recovery, improving the natural environment of Somerset for the benefit of wildlife and people.
About the Role
Membership forms the bedrock of our fundraising portfolio, and as Membership Experience Officer you’ll play a central role in finding innovative ways to recruit new members while providing exemplary stewardship to retain and inspire existing supporters to continue supporting nature and take action in other meaningful ways.
Key Responsibilities and Tasks
Responsibility 1: Membership Recruitment
- Work closely with the Comms team to grow our audience through lead generation campaigns on social media
- Work closely with the Comms team to recruit new members including through social media advertising and different incentives
- Convert new audiences to membership
- Trial door drops, phone campaigns and reactivation to establish which methods have the best ROI for recruiting new members
- Create and trial other ideas and initiatives to grow audiences and recruit members
Responsibility 2: Membership Retention
- Instigate welcome calls to new members
- Review and take responsibility for the welcome journey for new members, ensuring Direct Debit compliance as well as outstanding supporter engagement
- Organise and host in-person events for new members
- Organise and host online events for members as well as taking advantage of and communicating details of relevant national events
- Arrange long-standing member recognition and telephone thank-a-thons
- Research and trial other methods which may have a positive impact on membership retention and/or lifetime value
- Instigate a semi-regular survey so we can gauge members’ interests and satisfaction levels
Responsibility 3: Analysis and Administration
- Establish metrics and data reporting to monitor the success of each initiative.
- Conduct an annual targeted uplift mailing
- Conduct an annual targeted gift aid phone campaign
- Implement a plan to promote life membership
We offer some fantastic benefits including:
- 7% employer pension contribution
- Life assurance
- Annual professional institution subscription if applicable
- Payment of relevant licenses and tickets
- Flexible and agile working
- Wellbeing support – Employee Assistance Program, wellbeing champions
- Diversity networks through RSWT/TWT
- Paid volunteer days
- Continuous Professional Development opportunities
- 33 days of holiday (25 + bank holidays)
The opportunity to make a real and positive difference to nature, communities and the climate
Closing date: Thursday 14 May 2026
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Somerset Wildlife Trust has an Equality, Diversity and Inclusion Plan and is committed to continuing to improve the equality, diversity and inclusion of every aspect of our work; we know we need to engage with everyone to live our Values and achieve our goals. We welcome applications from everyone and are happy to discuss any accommodations or arrangements that would make the recruitment process better for you, and the working environment should you be employed.
No agencies please.
Registered Charity 
21 - 50
Thank you!
BGCI Vacancy Announcement
Position Summary
Botanic Gardens Conservation International (BGCI) is seeking to appoint a Membership Information Management Officer who will play a key role in the delivery of the Botanic Gardens Conservation International (BGCI) 2025-2030 Strategic Framework and membership programme, supporting member engagement, data and information management, and utilisation of the BGCI global information systems. This role ensures the accuracy and integration of member and garden data across CRM systems, supports conservation services for members, staff and internal projects and contributes to the wider success of the BGCI global network.
The Membership Information Management Officer requires a strong blend of information management, CRM administration, data and information analysis, and member engagement skills, combined with the ability to work in a global conservation organisation.
Title of post: Membership Information Management Officer
Job Purpose: Provides information management to support the membership programme
Reports to: Head of Membership and Conservation Services
Contract Type: Full-time (35hrs/week)
Duration: 3-year contract
Location: BGCI Offices, Kew, London; Hybrid *
Remuneration: Officer F2 grade, recruitment range £27,500 - £30,000.
*Please note that our temporary office address in 2026 is in Putney, London
About BGCI
Botanic Gardens Conservation International (BGCI) is the largest global plant conservation network with over 950 member institutions in more than 120 countries. BGCI plays a key coordinating role, facilitating collaboration between botanic gardens and other conservation organisations, and supports the development and long-term functioning of botanic garden networks. BGCI ensures that local expertise contributes to global impact and mobilises funding and technical assistance for practical conservation efforts worldwide.
Person Specification
BGCI is seeking to appoint a detail-oriented information management professional with experience supporting membership, donor, or partnership programmes within a conservation, scientific, or not-for-profit environment.
Application Process
If you are interested in this role, please send us your CV and a cover letter (two pages maximum), explaining your motivation for the role and providing examples and evidence of how you are suitable for the position. Please also confirm in your letter that you are eligible to work in the UK.
Please note that the role is UK based so you must be eligible to work in the UK. We are unable to provide sponsorship for this role. Please confirm in your cover letter that you are eligible to work in the UK. Please send your CV and cover letter to
Closing date for applications is 27th April 2026
The interviews will be conducted online in the week commencing 1st June 2026
We also ask all applicants to complete a short Equality and Diversity Monitoring Form - please click on this link BGCI Equality and Diversity Monitoring Form – Fill in form
BGCI is committed to putting equality, diversity and inclusion at the heart of our organisation. We are committed to ensuring a working environment in which all individuals are free from discrimination and in which opportunities are equal to all. We encourage applications from all sections of the community, particularly those underrepresented within our secto
Thank you!
Harris Hill is recruiting a Corporate Membership Officer on behalf of an international membership organisation working on global water and environmental challenges.
Location: London (hybrid)
Salary: up to £37515
Benefits: Pension, private medical insurance, travel insurance and generous annual leave
This is a commercially focused role combining new business development (60%) with account management (40%), managing relationships with corporate and academic members and driving new partnerships and income.
Key responsibilities:
- Manage and grow a portfolio of corporate and university members
- Deliver the full membership lifecycle from prospecting to renewal
- Secure new members, sponsorships and commercial opportunities
- Maintain a strong sales pipeline and meet income targets
- Work closely with internal teams and represent the organisation at events
About you:
- Proven experience in B2B sales and account management
- Strong communication and relationship-building skills
- Confident working with senior stakeholders
- CRM experience (Salesforce desirable)
- Organised, proactive and commercially minded
Experience in a membership body, charity or international organisation is desirable.
This is an exciting opportunity for a confident and commercially minded account manager to join a mission-led organisation with a truly global footprint.
If this sounds like you and you’re keen to hear more, please send your CV to .
Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
